Sheraton Poznan

Poland , Poznan
POZNAN, Bukowska, 3/9
Show on Google | Map

100 reviews shown

10/10

Exceptional

23 Apr 2026

Samuel

This hotel truly exceeded expectations. The spacious well appointed room was exceptional, and service was over the top 🙌

Partner

10/10

Exceptional

10 Mar 2026

Matthew

We went on family vacation and all Bedrooms were great

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Andrew

High quality hotel, in a very good location , breakfast was excellwnt

Leisure Self

10/10

Exceptional

03 Jan 2026

Rafael

Extremely professional staff. The first room I was assigned smelled of mold, but the staff immediately reassigned us to a clean and nicely-furnished room. That room was very well-designed, with outlets and switches exactly where they were needed and a nice bathroom. The staff was also able to help with odd requests, such as a very early breakfast delivery.

Partner

10/10

Exceptional

24 Nov 2025

Krzysztof

Exellent 😀

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

angel

Simply a fantastic stay

Friends_and_family Family

8/10

Excellent

27 Oct 2025

Frances

Best in the area

Leisure Self

10/10

Exceptional

02 Sep 2025

Warren

Staff were very friendly, facilities good and access to the main sights easy. Check in and out also very good as was the breakfast.

Leisure Partner

8/10

Excellent

15 Aug 2025

Tony

A/C did not work very good and conditioner in the shower was empty. Otherwise a great stay.

Partner

10/10

Exceptional

03 Aug 2025

Gale

Excellent location close to the airport and also the train station. Courteous staff the best breakfast that we had in Europe with so many selections and delicious food.

Leisure Family

10/10

Exceptional

13 Mar 2025

christopher

Sheraton Poznan

It was extremely relaxing enjoy the fact this hotel has a gym a pool and a sauna in the heart of everything would recommend this hotel to anyone staying in Poznan.

Partner

10/10

Exceptional

27 Jan 2025

James Peter

Very happy with the stay. Friendly and helpful staff. Will stay again.

Business Self

8/10

Excellent

08 Jan 2025

Kacper

Good hotel

Leisure Partner

10/10

Exceptional

02 Jan 2025

David

NYE

The stay was great, loved the complimentary bottle of Prosecco for New Year’s Eve that was lovely. Will stay again

Partner

10/10

Exceptional

12 Dec 2024

TERRY INJUNG

Convenience

Self

10/10

Exceptional

06 Dec 2024

Geoffrey

One of the best hires in Poznan, highly recommend.

Business Self

10/10

Exceptional

29 Nov 2024

Hilary

THe hotel was very cleanand the staff were very helpful

Leisure Self

10/10

Exceptional

30 Oct 2024

Dhilan

10/10

Exceptional

25 Oct 2024

Geoffrey

Highly recommended, great place to stay in Poznan.

2/10

Poor

21 Oct 2024

Verified traveler

Noisy, old hotel

Business

10/10

Exceptional

23 Aug 2024

Valerie

I really appreciate how nice the staffs were. They took time to ask how is your stay going

Leisure Self

8/10

Excellent

02 Jul 2024

Marcin

Hotel is fine, but the price of parking is highway robbery and the garage is so small you need to book it separately and the garage reservation requirement isn’t that obvious!

Leisure Family

10/10

Exceptional

24 Jun 2024

Sergey

Stayed there for one night on a business trip to Poznan. Everything was perfect.

Business Self

10/10

Exceptional

16 Jun 2024

Robert

Our room overlooked the back of the hotel and was quiet. The room was well serviced everyday.
The breakfast/brunch was delicious and had excellent variety - including waffles and pancakes. Very happy to have espresso in the room.
The best eating and entertainment options as well as main Poznan sites are a short tram ride away. The tram stops right in front of the hotel. We had a car and found the lot behind the hotel more convenient than the underground parking at the Sheraton. Hotel parking spaces are pricey and very tight.

Leisure Partner

10/10

Exceptional

02 Dec 2023

Peter

Nice property
Beware of the Taxi drivers that say their credit card machines are working and then get to your destination and hoot and holler about the machine not working. Then request to take you to the ATM to take cash out. Happened twice to me at this hotel.

10/10

Exceptional

27 Nov 2023

Agnieszka

the check in was good 👍 apart the fact when I came to the hotel at 11am they have not offered 5stars service she didn’t asked to take my bag and like in Other hotels they will offer you to use other facilities like swimming pool or restaurant even when the room is not ready, here I give two stars only,
the restaurant service was amazing.

Leisure

10/10

Exceptional

24 Nov 2023

Marcin

Great hotel and fantastic service.

Leisure Partner

10/10

Exceptional

01 Sep 2023

Jonathan

Out of all of the places I’ve traveled throughout the world I have to say this hotel is second to none. The staff members are very professional. they are also very kind and just great people. The rooms are very clean. The areas surrounding the hotel is thriving. The food is impeccable. There’s just so much I can say about this hotel, so consider yourself lucky if you can stay here because if I had it my way I would live here that’s how wonderful everything is

Business_and_leisure Friends

2/10

Poor

13 Aug 2023

Tom

Bardzo słabo

Business

4/10

Poor

24 Apr 2023

Marcin

This was a very disappointing experience as the hotel used to be better.

First, we weren’t able to access the garage. When we asked someone to let us enter, we were asked for a garage reservation! This should have been mentioned in the hotel description but was not! At check in, we enquired about a secured outside spot, but were told by a rather unfriendly lady that none were available. However, when we returned to the hotel after midnight, at least half of the spots were available! This was very frustrating as we were forced to park on the street away from the hotel. This could have been a security issue as the streets were deserted and the area did not seem very safe.

The room did not leave a good impression either as it was cold, came with a severely stained towel, had very uncomfortable pillows, offered a TV the size of a large book, had no power outlet by the bed, and showed signs of aging.

We will not return!

Leisure Family

2/10

Poor

08 Feb 2023

Ashraf Ibne

I stayed in suite 524 here.
The bedroom backs on to the elevator shaft and is incredibly noisy, all night. It sounds like a foghorn.
In addition to this, I put on a bathrobe after a shower to discover long blonde, ginger and brunette hairs all over me. They came from the bathrobe, and it appeared to have never been cleaned. It was truly disgusting.

The hotel could only move me to a smaller room with a shower inside a bathtub, which I would have struggled to get in and out of (my main reason for booking the suite to begin with) so I had no option to stick with the room I had.
I purchased my own towels elsewhere and used those.

The club lounge is a converted small room, stuffed with tables and warm drinks. I didn't use it.

Not a great experience, I would strongly advise against visiting this hotel

Business Friends

6/10

Pleasant

30 Dec 2022

Michael

Excellent, friendly staff, bed was comfortable, pillows were almost flat and the shower set-up was very weird and got water everywhere, good location

Leisure Partner

2/10

Poor

17 Jun 2022

Ricardo

Disappointing

Dated hotel in need of refurbishment

Friends_and_family Friends

4/10

Poor

17 Jun 2022

Ricardo

Be aware.

Standards are not there, old hotel in need of refurbishment, rotten door frames, dated furniture.
Sauna is very small.
Any other 4* hotel in Poznan will be much better than this so called 5*.

Partner

6/10

Pleasant

03 May 2022

Monica

Disappointed

Extremely disappointed in the Sheraton Hotel in Poznan. We arrived approximately 1 hour prior to check in and was told our room is ready however will be charged 40zl to check in early. Extremely inappropriate in my opinion for a 5 star hotel. Also, asked to order a taxi for us to get to the airport which was a set fee which was outrageous. We called ourselves and paid 1/3 the price. Honestly, if you’re looking for a nice 5 star hotel, don’t stay here. I highly recommend City Park hotel. They were beyond accommodating and won’t stay anywhere else now.

Partner

10/10

Exceptional

19 Mar 2022

frank

Midweek break

We stayed for four nights . We found the staff were very courteous and helpful to us at all times . Our room was comfortable, clean and ideal for our needs.
Breakfast was excellent and we enjoyed our time in this lovely hotel. We hope to return again in the near future.

Partner

10/10

Exceptional

01 Mar 2022

Marretta

Beautiful

Just a weekend away for us, lovely stay
Stunning view of the city from the pool

Partner

4/10

Poor

11 Jan 2022

Vladi

Not recommended

Airport transfer, that I ordered through the hotel tried to take double payment. failed.
I ordered the room with 2 separate spaces like suite/junior suite like were shown on pictures, got regular family room with one common space. Didn't get any compensation on this. The service level doesn't suits 5 starts hotel and money paid for it.

Friends_and_family Family

10/10

Exceptional

07 Jan 2022

Jon

Great 5* hotel

Lovely room, free upgrade from ewa the receptionist. And staff were great at breakfast.

Partner

10/10

Exceptional

29 Dec 2021

James

Great place to stay

Continued to stay at the hotel due to the excellent service and the great staff. Easy access to the city center and other areas.

Business

10/10

Exceptional

28 Dec 2021

Eldad

Recommended hotel!

Kined responsive stuff. Rapid service. High quality fod.

Partner

10/10

Exceptional

18 Dec 2021

James

Great place to stay in Poznan

Very good service from the staff, easy to check in and get my room. Room service was very good and a variety of options on the menu. Very convenient location to both work and downtown sites. Overall, very pleased with my choice and the options available.

Business

10/10

Exceptional

06 Dec 2021

Cormac

Excellent customer service. Great location

Fantastic hotel. Very friendly staff. Free mulled wine. Very accomodating staff allowed us to have a late checkout by 2 hours which made our lives much easier.

Friends_and_family Family

10/10

Exceptional

24 Oct 2021

Geoffrey

Every interaction with the staff over the entire 7 days was pleasant. I really am impressed!

Business Friends

10/10

Exceptional

21 Oct 2021

Beatrice

I love the fact that they keep everything clean and spotless. Our room was cleaned daily and not after we leave as most hotel now operates since COVID. I truly enjoyed the buffet style breakfast.

Leisure Family_with_children

8/10

Excellent

05 Aug 2021

Verified traveler

Very nice, clean hotel. Room was a bit small but that's to be expected in Europe. Staff was incredibly friendly, helpful and professional, especially Olivia at the front desk. The included breakfast buffet was excellent.

Leisure Self

10/10

Exceptional

25 Jul 2021

Michael

Excellent comfy hotel

Excellent hotel with fantastic staff. The bed was one of the best we've slept in and we had a great nights sleep.

Partner

10/10

Exceptional

27 Dec 2020

Jason

Very friendly staff. Highly recommend staying here.

Friends_and_family Friends

8/10

Excellent

01 Sep 2020

Lukasz

For another time, I can say - this hotel does not deserve the 5-star rating it received in 2007(sic!). The equipment of both the gym and guest rooms leaves much to be desired (I would especially pay attention to the bathroom - towels should be replaced after 10 years of continuous use - this is of course a small thing, but hotel guests really pay attention to it) - it certainly does not meet the standards of a 5-star hotel! The service in the \"Rynek\" restaurant also differs from the level of a restaurant in such a place (long waiting for an order, total loss of service during breakfast - difficulties with preparing the ordered coffee, failure to complete the order - these are just a few shortcomings!). My question - where is the manager and who evaluates in terms of maintaining the standards (5**)???

Friends_and_family Family

8/10

Excellent

27 Aug 2020

Lukasz

Was very disappointed with their service (especially in the restaurant). This hotel does not deserve 5*!

Self

10/10

Exceptional

31 Jul 2020

Pawel

Best Hotel in Poznan

Best hotel in Poznan. Amazing customer service and most comfortable bed I slept on.
10min walk to Old Square.

Self

10/10

Exceptional

27 May 2020

George

Liked the hotel and location. Breakfast is overpriced, for 70z they charge you can get a much better breakfast elsewhere. Also, the furnace system in the rooms are complicated and outdated, it’s 2020 ... not 1990, should be replaced.

Friends_and_family Friends

10/10

Exceptional

03 May 2020

Aleksandra

Staff was extremely nice and made me feel welcome even though all the restrictions were in place. Very polite and professional service. Would highly recommend! Thank you.

Leisure Self

10/10

Exceptional

21 Feb 2020

Verified traveler

Hospitality of staff , staff was very helpful. Location of the property is also very good. Can easily be reached any were .

Business Family

10/10

Exceptional

17 Feb 2020

Eser

The most special thing was the staff at the hotel. At the reception to the room service staff. Thank you all.

Leisure Self

10/10

Exceptional

04 Feb 2020

Verified traveler

Convenient location near the Poznan Głowny Train Station, very nice amenities, great staff.

Leisure Partner

6/10

Pleasant

15 Jan 2020

No Refrigerator or Microwave,
For a longer Hotelstay, they are essential

10/10

Exceptional

11 Jan 2020

Devin

Good hotel decent location

Business

10/10

Exceptional

05 Jan 2020

Verified traveler

Loved the location, hospitality and the easy access to multiple restaurant inside the hotel.

Leisure Friends

10/10

Exceptional

27 Dec 2019

Verified traveler

Ug
This is where you ask too much of busy people.

8/10

Excellent

17 Dec 2019

Anna

Perfect location!

Self

10/10

Exceptional

24 Nov 2019

Verified traveler

Clean, comfortable & friendly staff. Good breakfast & bar service.

Friends_and_family Partner

10/10

Exceptional

29 Sep 2019

Avninder

Wonderful service

I was amazing stay

Business

10/10

Exceptional

17 Sep 2019

Verified traveler

It is a great hotel right downtown with great amenities. Room was clean and nice with a great staff and lounge. Breakfast is always delicious

Business Friends

8/10

Excellent

10 Sep 2019

Brertt

We were surprised by the 60 pln fee per night for parking this was not brought to our attention prior to booking.

Friends_and_family Friends

10/10

Exceptional

30 Aug 2019

Pawel

Very attentive staff. Great value for the price. Rooms were very clean. Food was great even for my picky eating kids. Highly recommend. I will stay there next time I’m in poznan.

Friends_and_family Family_with_children

10/10

Exceptional

26 Aug 2019

LLOYD

Great hotel and customer service.

Business

10/10

Exceptional

26 Aug 2019

Natalia

Great stay and very friendly staff

Friends_and_family Family

8/10

Excellent

28 Jul 2019

Verified traveler

great breakfast, great location near main train station and trams, nice large rooms and good beds

Business_and_leisure Partner

10/10

Exceptional

16 May 2019

Verified traveler

Its a grrat hotel at a great price. So many amenities and i need the heart of downtown you can walk anywhere to eat some great food. The bar downstairs is also very nice.

Business Friends

10/10

Exceptional

07 May 2019

Verified traveler

Good location.
Nice Hotel.
Clean Room.
Friendly Staff.
Highly recommended.

Friends_and_family Family

10/10

Exceptional

26 Mar 2019

Ejiro

Excellent hotel as always

Wonderful

Family

10/10

Exceptional

17 Feb 2019

Verified traveler

Staff in food and beverage departments definitely require better training. Reception staff were excellent however

Friends_and_family Family

2/10

Poor

01 Jan 2019

Verified traveler

Horrible customer service, the business lounge had literally no service lots of issues with parking leading to a difficult situation to find a parking for my car.

10/10

Exceptional

16 Dec 2018

Verified traveler

Excellent overall experience - courteousl and friendly staff, clean and fantastic facilities, great location

10/10

Exceptional

10 Nov 2018

Brock

Wonderful experience.

8/10

Excellent

02 Nov 2018

Augusto

Very kind staff, always helping you!
Good located, near to train station.

10/10

Exceptional

29 Oct 2018

Nadiya

Will come back

Great stay

10/10

Exceptional

12 Oct 2018

Arya

Great infrastructure. Clean room. Amazing staff. Good bar and restaurant.

10/10

Exceptional

11 Oct 2018

Kasia

As always everything was excellent! Service, food friendly staff.

10/10

Exceptional

17 Sep 2018

Verified traveler

2 night stay

Excellent sports bar and excellent room

Friends

8/10

Excellent

21 Aug 2018

Diana

Short break

The hotel facilities and room are great, the bed is one of the most confortables we've slept in. The American style bar was good and the service we received there was excellent. We also tried the nachos, which were very good.
The only letdown we had was the room service, on Saturday we were going to a wedding and decided to order breakfast, about 30 mins later we got it, my husband ordered pancakes and I ordered the omelette with bacon both were cold. We also ordered 2 orange juices only one came. At this point the we decided to sent everything back. We had the duty manager coming to our room but offering a 20% discount on the breakfast, which I thought it was not good enough, I would had expected for it to be complementary.

8/10

Excellent

13 Aug 2018

Barbara

Convenient and Comfortable

Room size, cleanliness and amenities all up to Sheraton standaeds. Bathroom a bit tricky to climb into and out of shower over bath.
Unfortunately breakfast was cery busy with insufficient staff to cope with clearing and replenishing. We obviously picked a bad time to go.
Some Place Else Restaurant/Bar great for a casual meal with good beers on tap.

10/10

Exceptional

07 Aug 2018

Arthur

Brilliant hotel in the middle of town

I was on a business trip and needed a hotel close to the airport. This hotel was right on the bus route for both the airport and main rail station.
The hotel was plush and not too expensive. The room was large, nice bed, with tea & coffee facilities.
The staff were very helpful.

10/10

Exceptional

03 Aug 2018

Edith

The staff and the hotel are always great. Every business trip I take, always try to stay here. Well worth it. Would recommend to anyone traveling to Poznan.

10/10

Exceptional

03 Aug 2018

Verified traveler

Easy to get around using local trams
Staff very helpful with knowledge of which trams to catch
Old town lovely and had great food there

10/10

Exceptional

24 Jul 2018

Ashley

Highly recommend!

Our stay here was great! It’s located close to restaurants and the shopping mall. The staff was very friendly and helpful. Our room was very nice and clean! If we get a chance to make it back to Poland, we would definitely stay here again!

Partner

10/10

Exceptional

03 May 2018

Agnieszka

Great stay

I really enjoyed my stay in Sheraton... and those pillows are best ever ... I can’t remember when I slept so well and soooo long ...;) ladies I believe Sylvia and new girl were fantastic and so helpful ... bathrooms are great because there is lots of space and nice and powerful shower ...only one thing ... shame that pool is so small ... but overall great hotel

10/10

Exceptional

25 Apr 2018

Verified traveler

Clean, new hotel near town

The hotel is very nice inside. A bit pricey, but I think worth it. The only bad thing is the parking. They do not seem to have private parking and so when I went the garage was full. I had to park off on the side and it was a bit costly.

10/10

Exceptional

24 Apr 2018

chris

Great place

Comstant battle with the internet couldn't work properly but got over it
Parking quite expensive but overall it was great

10/10

Exceptional

03 Apr 2018

Sid

Best hotel in poznan

Excellent customer service, quick and responsive
rooms are clean
rates are little bit on the higher side but I'd still recommend this hotel

10/10

Exceptional

01 Apr 2018

Thomas

Darn fine place look forward to staying there again.

10/10

Exceptional

08 Feb 2018

Quentin Jones

Great stay :)

Excellent service and very friendly staff

8/10

Excellent

16 Jan 2018

Verified traveler

Very pleasant stay, thanks. Nice hotel, good location, close enough to walk to the train and bus stations, and the old town

10/10

Exceptional

22 Dec 2017

Ross

Best Place in Town!

bed was superb! room was spacious and comfortable. the bar and restaurant was very comfortable, and the wait staff was very attentive to the customers that were in the restaurant. I will stay here again! the internet in the room was sketchy and would drop and I had to re-register 4 times in a night. this could use a look over by the technical staff so that it is more user friendly for the customers.

8/10

Excellent

15 Dec 2017

Verified traveler

Great hotel and staff. Extremely clean facilities and helpful staff. Great central location.

10/10

Exceptional

15 Dec 2017

Idan

Perfect hotel

Great stay with perfect location
Very lovely staff
We really enjoyed

10/10

Exceptional

10 Nov 2017

Verified traveler

Recommended

Great location, comfortable room

4/10

Poor

03 Oct 2017

Gunther

Private parties more valued than sleep for other g

There was a party going on till 3am. We received a room right above it. After the second complaint it turned they did have another room available away from the noise. Why not give that room in the first place?

Partner

8/10

Excellent

22 Sep 2017

Verified traveler

Nice and clean, good breakfast buffet, close to train station