Name: Jr West Group Via Inn Prime Kyotoeki Hachijoguchi
Address: 44 1 Higashikujo Kamitonodacho Minami Ku, Kyoto, JP

10/10

Exceptional

16 Jul 2026

Bayron

The bestseller

10/10

Exceptional

16 Jul 2026

Jason

Rooms were nice and spacious and comfortable. Check-in was a disaster with four people standing around. I had to use a kiosk to check into two rooms which took over 20 minutes. That could be definitely done better.. otherwise everything was clean 711 is attached and next to the train station so very convenient. Breakfast was vast and lots of different options. do you wish there was a water filling station like most hotels have

Family_with_children

10/10

Exceptional

14 Jul 2026

Kee Hock Daniel

Great stay. Good value for money. Good breakfast spread, location.

10/10

Exceptional

14 Jul 2026

Dao

The hotel is right in front of Kyoto Station. The room is super new, super clean offering complimentary necessities for guests. The hotel itself looks fancy. 7-11 is next door. Convenient walking to Don Quiote, shopping malls but not lots of food options around. Overall, highly recommend to stay. I will stay again when visiting Kyoto. Less interaction with staff is another thing. Laundry machines are limited to use.

Family

10/10

Exceptional

08 Jul 2026

Reyna

The staff was friendly and helpful. Room was clean and comfortable. Hotel was near the major transportation center easy to navigate and us after a long day of exploring.
I would stay here again.

10/10

Exceptional

08 Jul 2026

Jesus

Rooms were spacious and staff was very friendly and helpful.

Partner

10/10

Exceptional

08 Jul 2026

Takashi

I did not get any cleaning last day

Self

10/10

Exceptional

06 Jul 2026

Lisa

I loved the the Japanese unit bath and the proximity to Tokyo station.

Family_with_children

10/10

Exceptional

02 Jul 2026

Russell

Hotel is in a great location just a few steps from the Hachijo exit of Kyoto station. The room and bathroom was very clean. Good sized room. Breakfast offers a good choice of Japanese and western dishes. The breakfast area can get a little hectic but is well managed. The staff at the hotel are very helpful and kind.

Partner

10/10

Exceptional

28 Jun 2026

Jeffrey

Right next to Kyoto Station so very convenient for public transportation. Only a 5 minute walk. 7eleven access directly from the hotel was super useful for getting provisions for the day. Rooms are very clean and spacious.

Family

10/10

Exceptional

27 Jun 2026

Josephine

Stayed in this hotel in May, had a wonderful time, very accessible to everything , having 7/11 connected to the hotel is a bonus , will definitely coming back to this hotel next time when we were in Kyoto.

Partner

10/10

Exceptional

27 Jun 2026

Viraj

Amazing from start to finish! 7/11 on site is so handy. Yamato is a life saver for sending luggage. Great location.

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Maki

The room was clean. It looked new. The staff was kind and efficient. The breakfast buffet was good. The room wear was very comfortable, so I ordered a pair from their online store! The location of the hotel is convenient and perfect for sightseeing Kyoto...just one minute from the shinkansen side of Kyoto Station, a convenience store on the first floor and you can access from the hotel lobby. There is a taxi stand is right next to the hotel, too.

Family

10/10

Exceptional

25 Jun 2026

Zhuo Quan

Excellent

Family_with_children

10/10

Exceptional

22 Jun 2026

Russell

The hotel is across the street from Kyoto Station. The room was very clean and serviced each day. Breakfast had a wide range of dishes both Japanese and Western.. I would recommend this hotel to anyone wanting to stay close to Kyoto Station. The only thing that would improve the stay would be the supply of free bottled water.

Partner

10/10

Exceptional

19 Jun 2026

Kevin

Great location right beside Kyoto Station, clean room and lots of washers/dryers, 12 in total. The staff were very helpful.

Partner

10/10

Exceptional

17 Jun 2026

Priscila

Very good location and amazing breakfast.

Partner

10/10

Exceptional

17 Jun 2026

Julisa

This hotel was absolutely beautiful! All the amenities were easily accessible and made the stay more pleasant. The hotel is conveniently located by major transportation routes and there were numerous restaurants or local shops to accommodate any souvenir shopping and cuisine preferences. Most importantly, the hotel staff were extremely helpful and friendly. They made check-in and check-out go very quickly. The hotel staff also graciously allowed for post check-out luggage storage. Would highly recommend this hotel to any tourists.

Partner

10/10

Exceptional

17 Jun 2026

Man Yee

Second time staying, clean good sized room in an excellent location. Just great value, would stay again.

Partner

10/10

Exceptional

16 Jun 2026

HAO

Good location close to transit, Clean room, convenient amenities with laundry room, helpful staff

Partner

10/10

Exceptional

14 Jun 2026

Devid

Excellent location, right next to Kyoto station as well as several malls. Amazing staff and amenities.

Partner

10/10

Exceptional

12 Jun 2026

Kent

Very good sized room with even a small couch, great bed, excellent breakfast and convenient location (1 block to central station).

Friends

10/10

Exceptional

09 Jun 2026

Masako

The room was very clean, bed was very comfortable. The pajamas were comfortable too.
All the amenities were nice.
It was very close to the station.
I will stay this place next time!

10/10

Exceptional

07 Jun 2026

Hoi Shan

Close to Kyoto station. Next to 2 shopping malls. Staff were very nice.

Partner

10/10

Exceptional

07 Jun 2026

Fabian

Outstanding hotel. Thank-you for having us.

Friends

8/10

Excellent

06 Jun 2026

Lim Fatt

The room was nice and clean, breakfast was great

Self

10/10

Exceptional

30 May 2026

Belinda

3min walk from main Kyoto station. 5min walk from limousine bus stops.
7-11 directly connected to hotel.
Breakfast spread was good.
Free flow amenities.
HIGHLY RECOMMENDED!

Family

10/10

Exceptional

27 May 2026

Saurav

Great amenities for free (like combs, shaving razors, etc) and the hotel was clean, spacious (for Japan), and the staff were accommodating to tourists, and helped with luggage transfer.

Partner

10/10

Exceptional

26 May 2026

Amy

The room was clean and the beds were very comfortable!

Family

10/10

Exceptional

25 May 2026

Arun

Conveniently located, nice clean hotel, well organized, nice breakfast. Great value for price. No reason to complain.

Partner

10/10

Exceptional

22 May 2026

Kosala

Room was very spacious for family of three. It was in 2 minutes walk from the Kyoto train station which was very convenient. Self check in/out process was great. Having 7 eleven next to the hotel made our stay even better ☺️. We were able to store our luggage in the hotel after checking out until we catch our train.

Family_with_children

10/10

Exceptional

22 May 2026

Jasmine Khate

This hotel was wonderful! All the amenities were great and the location was so convenient (close to everything we needed!). The staff were extremely welcoming and helpful. I would recommend this hotel to anyone visiting Kyoto!

Friends

2/10

Poor

22 May 2026

Isabella

I do not like this place and am going to explain why. I booked here as my first and second choices are full, and I found this place with a decent google teview score but it doesn’t deserve 4+

1. Room size is acceptable but there is no sofa. Besides bed, just a tiny table and two wood chairs. Bed is hard like floor. Worst one I have seen in Japan.

2. I accidentally booked for 1 guest (actually 2) then employees keep chasing me for additional $. First of all, with that addition, this place doesn’t worth the price. Secondly, I get it that I made the mistake and will pay at the checkout, so stop asking “can you pay now” every time when you see me.

3. Another red flag of this place set the checkout time at 10am and will charge you if you want to stay for longer. Seriously? Alright I should have known to not come here when seeing that.

Avoid if you can. There are better choices nearby with the same amount of $. $170 for this? For real? The day before I paid $180 for Courtyard in Osaka. And besides the Marriot and Hilton brand, I have tried APA too, and even they do a better job than here.

Partner

10/10

Exceptional

21 May 2026

Judit

The staff was excellent and the hotel itself was very nice. The property is literally across the street from the train station which made this an excellent hub to explore Tokyo. The only thing that was missing was an Onsen. I would highly recommend this property.

Family

10/10

Exceptional

20 May 2026

Shu Chih

Well designed room and bigger space than other businesses hotels

Self

10/10

Exceptional

18 May 2026

Surendra Kumar

Great location. We will stay here again. thank u

Partner

10/10

Exceptional

18 May 2026

Natalia

This was by far my favourite hotel in my Japan trip. The twin room was very spacious, the amenities were great, the staff was very nice. Also truly amazing how close it was to Kyoto station and how it was attached to 7/11

Family

10/10

Exceptional

18 May 2026

David

Best hotel I’ve stayed at in Japan. Staff were super helpful, the place looks great, and the bathroom had all the space we needed.

Friends

8/10

Excellent

16 May 2026

Carlos

The hotel location was perfect since it’s less than a 5 min walk from Kyoto’s main train station. The breakfast was wonderful with a perfect blend of traditional Japanese cuisine and American options. The milk bread is absolutely delicious! Our double room was a good size and the bed was comfortable. My only complaint is that the window faced extremely bright stairway lights that were on all night. The curtains didn’t block out the light on the sides which was right where our head lay on the bed. Aside from that the room and hotel was great.

10/10

Exceptional

16 May 2026

Jacob

Awesome place! Very clean and the room was a decent size.

Partner

10/10

Exceptional

14 May 2026

MIYAKO

Breakfast buffet is very good

Partner

10/10

Exceptional

14 May 2026

Wilma

Close to the station & also central to restaurants & shopping mall , all in all a great stay

Partner

10/10

Exceptional

12 May 2026

CHAIWAT

Close to Kyoto station. That’s superb

Self

10/10

Exceptional

12 May 2026

Keith

Rooms where cleaned daily and staff where very helpful and friendly

Partner

10/10

Exceptional

12 May 2026

Rosa

Great location and the staff were incredibly kind.

6/10

Pleasant

10 May 2026

HYE LEE

We found many hairs on the bed
Except that everything was great

Family

10/10

Exceptional

09 May 2026

Austin

Nice property, very clean and very helpful staff. Location was good, close to station and lots of food options around. Would stay again.

Family

10/10

Exceptional

09 May 2026

Dale

Excellent location close to Kyoto Station. Large rooms with lots of amenities. Staff were very friendly and helpful when needed. The automated check in took longer than being checked in by an actual person. I would stay here again and would recommend.

Partner

10/10

Exceptional

08 May 2026

Aranapakam

Excellent location. Good Breakfast. Very small rooms.

Family

2/10

Poor

08 May 2026

MIU YEE

Pillow case has stains on it and on the day that supposed to be changing new bedding, it was just switched from one pillow to another so the bedding and pillow cases were never changed during our 5 nights stay. Also on the 5th day, we were left with no towels except a dirty cleaning towel that was left in the sink. It was disgusting and will never stay at this hotel.

Family

10/10

Exceptional

08 May 2026

Glenton Derek

The hotel was great - the room was of a good size, and (importantly for us) had a room safe. Location was a stone’s throw from the rail station, so super handy to get to & from other places… Aeon Mall for shopping just a few minutes away on foot; also there is a convenience store built into hotel! Breakfasts were really good, we got to try some things we’d never heard of in the UK. Staff very helpful. Unexpected bonus - hotel provided very comfortable pyjamas! Also, the hotel had several washing machines (we were on a month long Asia trip, so definitely needed), which you could monitor from your TV. We really want to visit Japan again, and Kyoto in particular, and would definitely book this hotel again. Highly recommended!

Partner

10/10

Exceptional

08 May 2026

Leonardo

Incredible place with the loveliest helpful staff, room in immaculate condition and very looked after

Friends

10/10

Exceptional

06 May 2026

Maria Cristina

This is the perfect location for a good price in Kyoto. It seems to be a recent construction, as the materials and finishes look modern and new. We were not looking for extensive amenities such as gym, shops, etc. We stayed for 7 nights in order to carry out daily trips from Kyoto while still enjoying the city during late afternoons. The breakfast buffet is great, lots of traditional and non-traditional foods served from 6:30am, which was a plus to start early our days. The rooms extremely quiet, clean, and the rooms big for Japan standards. The bathroom was even larger than expected. The shower is a separate room with an integrated tub which was a good surprise. The 7-eleven connected to the hotel is super convenient for late snacking. So we were extremely satisfied as it is so close that made everything so convenient. Highly recommend if this is what you are looking for!

Family

10/10

Exceptional

05 May 2026

kevin

Room was very clean and organized. Staff was always there to assist. The location is very good! 3 minutes walk to the Kyoto station.

Self

10/10

Exceptional

03 May 2026

Andrew

Great hotel for kyoto travel! right next to kyoto station so easy transport from the bullet train

Friends

8/10

Excellent

02 May 2026

Marisa

This was my first trip to Kyoto with my family (4 adults). We wanted a hotel that was close to Kyoto Station and JR WEST GROUP VIA INN PRIME KYOTOEKI HACHIJOGUCHI was the perfect place. This location provided us with a wide selection of restaurants and shops. There is also a large shopping mall located at the Kyoto Station and another shopping mall just a few blocks away. There was also a 7-11 located next door which guests have access through the hotel lobby. So convenient!

We reserved two rooms, hoping that our rooms would be fairly close to each other. Thankfully, the rooms were on the same floor, but at different ends of the hallway. The rooms were comfortable and clean, with a small refrigerator and large shower. However, counter space in the bathrooms were limited. We were able to get many of the toiletries in the lobby, such as toothbrushes, body lotion, facial masks, etc, which was very nice. We enjoyed the fresh towels that were delivered to our door each day, even though we did not need housekeeping service. The staff is very nice and helpful, however check-in was a bit confusing. Although we had a reservation for two rooms, we had to check in to each room separately via a kiosk, even though the rooms were under the same name. Check out had the same procedure. The staff was available to help, however it would have been nice to have the staff check us in and out at the front desk. Overall, Via Inn was a very nice and we thoroughly enjoyed our stay.

Family

10/10

Exceptional

02 May 2026

William

the brerakfast is very good

Business

10/10

Exceptional

01 May 2026

Jim

Great hotel

Family

10/10

Exceptional

01 May 2026

Siew Choong

The hotel is very near to Kyoto Station. Is only 5 to 10 minutes walking distance.

10/10

Exceptional

30 Apr 2026

Ransen

Japan is soo convenient. They had PJ’s for you to wear only if you’re sized US XL and down which is okay. They had necessities for you to use if you did not pack any example tooth brush, shaver, etc. we got to experience the breakfast there, it was very authentic. Also the room was a perfect size for my husband and I. Definitely would recommend this place.

Friends_and_family Friends

10/10

Exceptional

29 Apr 2026

David

Hotel in the Best location, 3 minutes walk from Kyoto train station. Room with all the amenities. Very confortable bed. Delicious breakfast with a lot of choices. We really enjoy our stay.

Partner

10/10

Exceptional

29 Apr 2026

Michael

Great customer service and location!

Family

10/10

Exceptional

28 Apr 2026

Jacqueline

I wanted to stay at a location that was close to the Kyoto train station. I was pleasantly surprised with how good their breakfast is during my stay. The breakfast buffet style has both Japanese style breakfast and some western breakfast. My room was so clean and the bed was excellent on my back. The inn has a laundry room and I was able to wash my clothes during my stay. Staff were friendly and helpful. I would recommend anyone to stay here during their stay in Kyoto.

8/10

Excellent

27 Apr 2026

Yoshiko

Overall good experience. The location excellent. Staff were friendly

4/10

Poor

27 Apr 2026

Javier

This is the best example of \"low cost\" hotel. They charge a tax fee at check in that other hotels don't charge.
It's not even 10 AM and they call to check you out.
Personal is robotic and a very few of them speak and/or understand English!

Partner

10/10

Exceptional

26 Apr 2026

Belinda

Great location

Self

10/10

Exceptional

25 Apr 2026

Michelle

The staff were super helpful in checking us in and even proceeded to give us our luggage (without us asking) that we shipped over ahead of time. Room was very clean and we had a comfortable stay (4 nights). the 7-eleven being connected to the hotel was a plus! Breakfast has so many options and the staff were so sweet in getting everyone settled in despite how many people were there.

Partner

8/10

Excellent

25 Apr 2026

Tyler

7-11 in Lobby. Free toiletries available for guests. Great location; within walking distance to Kyoto station (~3 min).

Business Family

10/10

Exceptional

24 Apr 2026

Mehran

Breakfast was great, room was clean, and amenities useful.

Partner

8/10

Excellent

21 Apr 2026

Teck

Convenient to train station& department stores

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Jamile

Everything was perfect for my first trip to Japan. They provided you with all amenities you need, and they have a 7/11 convenience store that leads to the hotel. Breakfast was good, and laundry was easy to use.

Partner

10/10

Exceptional

18 Apr 2026

Roger

Great location.

4/10

Poor

17 Apr 2026

Ed

Staff-while other things that need improvement are tolearable what is NOT, is rude staff. From the staff at the buffet breafast to the folks at the front counter who always referred us to self check in/out. A couple of the questions we had were not check in or out and we did not appreciated getting pointed to a machine.

When we first checked in, we were given two pieces of paper; one being a flyer (half sheet) and the other a brochure type with all of the hotel's amenities and services. In both documents it listed check-out as \"12:00 Members who made reservations by phone, official website, or official app\". Well wha they meant was for their \"members\" who belong to the JR West Group or Via Inn. Either way it was confusing, and we did NOT need a lady calling the room yealling stating we \"must get out\" or pay extra.

I told the lady, fine I will pay extra but your documents are confusing. She simply stated, \"No not hard, no confusing\". So we finally checked out by 12:00 as the documents indicated and paid the extra 4,000 yen. I showed the lady the documents and all she said, \"you no member\".

For as often as I use Expedia as my main service for travel everywhere, I find this hard to accept. Perhaps give your customers a more detailed list of the things to expect from this perticular hotel. While I do not blame Expedia, I do want and expect Expedia representatives to reach out to this hotel and ensure what my wife and I experience does not happen to anyone else.

Partner

10/10

Exceptional

17 Apr 2026

SELENA

Perfect location with 7-11 just downstairs and connected to the hotel with malls and train station close by. Spacious room and great amenities. Highly recommended!!

10/10

Exceptional

15 Apr 2026

Danielle

Great

Partner

10/10

Exceptional

13 Apr 2026

Luis

Great hotel and easy access to the Kyoto station from the Shinkansen exit!

8/10

Excellent

12 Apr 2026

Dominic Kai Ming

Good location

8/10

Excellent

12 Apr 2026

Christine

Room was clean. Self check in and check out. Difficult to communicate. Staff used a translator app if we had questions. No guests allowed to visit. Our friends could not come to our hotel. No food or drink allowed in lobby. Did not use the breakfast buffet. Great location, quiet, nice shower/bath. Room was small but we were touring about most of the time. Lots of restaurants to choose from. Lots of shops near by.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Ajia

The hotel was a beautiful space and we were well looked after. They had a nice selection of toiletries in the lobby

8/10

Excellent

10 Apr 2026

Lynart

The room was clean but small. The breakfast was amazing! This is more of a business hotel and did not have any kid-friendly amenities available.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Ivy

Comfortable bed, clean room, helpful reception staff. Large bathroom. The shower is a separate room with a bathtub plus a shower area big enough for wheelchair even though it is not a wheelchair accessible shower. The rest of the room is smaller especially if you have large suitcases. Amenities: you pick up what you need at a table in the lobby. No hand lotion. Toilet papers are very thin. Breakfast has large selection of Japanese items and fewer western items.

Partner

10/10

Exceptional

09 Apr 2026

Komako

Very close to Kyoto station. Convenient

Partner

8/10

Excellent

07 Apr 2026

Maria

Staff should speak English, lots of Foreigners go to Japan and staff at check in should be able to communicate.

Self

10/10

Exceptional

07 Apr 2026

Lesley

Clean, spacious rooms with excellent wet room facilities. Lovely toiletries provided.

Friends

10/10

Exceptional

06 Apr 2026

Michael

Great location! Awesome hotel!

10/10

Exceptional

06 Apr 2026

Grace

The location is perfect for us as we can walk to Kyoto train station. The breakfast has so many different types of meals so that we have never feel tired of eating there after five days.

10/10

Exceptional

05 Apr 2026

Julie

A great budget hotel very close to the station - only thing missing was a bar to have a drink in at night

Friends

10/10

Exceptional

05 Apr 2026

Reanna

Great for a short stay. The location was perfect

6/10

Pleasant

04 Apr 2026

Maria

The best thing this hotel has is the location, about 2 blocks from the train station other that that I was not impress. Employees do not speak English and not friendly. Breakfast ok
Room extremely small.

Self

10/10

Exceptional

02 Apr 2026

Nancy

Staff was really courteous and friendly. Love the amenities and products provided for free. Convenient location to everything. Highly recommend!

Family

10/10

Exceptional

02 Apr 2026

Marie

Great service

8/10

Excellent

31 Mar 2026

Liam

Clean room, good location - good sized room.

Friends

8/10

Excellent

31 Mar 2026

paul

Guests have to do check-in by themself! No help from staff. This is quite an experience.

8/10

Excellent

30 Mar 2026

Beata

Landary was OK and very useful after week of stay in Japan.Breakfast fresh but we have to pay attention to go early before 7.30 to avoid crowd. Generally very OK.

Partner

10/10

Exceptional

30 Mar 2026

Margaret

Clean and spacious room in a great location!

8/10

Excellent

27 Mar 2026

Tsu Hua

Breakfast not suit for me

Family

10/10

Exceptional

26 Mar 2026

Orlean

Close to the station.

Self

8/10

Excellent

22 Mar 2026

Morgan

Decent enough hotel with everything you need to have a comfortable stay. The additional amenities available were mostly caffeinated hot drink sachets, whereas another recent hotel had creams and bath salts available which was a nice touch.

Partner

10/10

Exceptional

18 Mar 2026

Michele

Hotel and bedroom was very clean. Staff very helpful and friendly. Close to the train station.

Partner

8/10

Excellent

18 Mar 2026

Lin Na Martha

In room lounge set not sure if everyone will enjoy them!