Name: Sandman Hotel Penticton
Address: 939 Burnaby Ave W, Penticton, V2A 1G7, CA

6/10

Pleasant

31 Jul 2026

Henry

Awesome

10/10

Exceptional

31 Jul 2026

pedro

Amazing all around meets my needs during my stay

8/10

Excellent

31 Jul 2026

ALVIN

.

6/10

Pleasant

31 Jul 2026

Emily

The room was comfortable, tidy and having the pool right there was convenient. Our room didnt have coffee available though.

6/10

Pleasant

31 Jul 2026

carol

This hotel is in dire need of a renovation. The outdoor area of the property is very run down. With two new hotel opening across the street that is where I’ll be staying next time.

4/10

Poor

31 Jul 2026

Michael

Stayed at this hotel last year was told they would be getting a renovation done did not happen. We had the same room this year as we did last year, the sink in the kitchen leaks water, same issue as last year. None of the ice machines were working. The hot tub was over run with small kids thinking it was another pool. We come here every year but will not be returning to this hotel.

6/10

Pleasant

31 Jul 2026

Penelope

Gail at the front desk was a dream but the hotel is definitely old and ice machines were either not working or overworked

6/10

Pleasant

31 Jul 2026

Pamela

Clean and quiet. Looked really fun for families.

10/10

Exceptional

30 Jul 2026

James

Bert clean and comfortable hotel. Only stayed for 1 night but the room was clean and comfy. Staff was very nice and friendly. Would stay here again

4/10

Poor

30 Jul 2026

Barbara

Small uncomfortable beds

4/10

Poor

30 Jul 2026

Kevin

This place is very out dated, would not go back. Pool and hot tub were okay, rest crap.

10/10

Exceptional

30 Jul 2026

Rod

Friendly staff

10/10

Exceptional

29 Jul 2026

Walter

Excellent place to stay!

4/10

Poor

28 Jul 2026

Sarah

Getting a knock on the door at 11:00 to ask us to leave was not appreciated. We felt rushed out. We had our belongings all packed up and ready to leave but no need for a knock right at 11. I have never been rushed out of a hotel room.
Sandman needs to update the hotel, for the amount of money.

8/10

Excellent

27 Jul 2026

bonnie

This is the 2nd time staying at the Sandman in Penticton. Clean rooms. Nice helpful staff. Convenient the hotel is attached to Dennys.
We'll go back there again!

4/10

Poor

26 Jul 2026

Rhea

This hotel is in need of a significant upgrade. While the property has potential, it feels dated and could benefit from renovations. The carpet in our room was noticeably dirty, which made the room feel less clean overall.

Since this is a pet-friendly hotel, there was a noticeable pet odour in the room. If you have allergies or are sensitive to smells, this may not be the best choice.

On a positive note, the staff were friendly, helpful, and accommodating throughout our stay, and we truly appreciated their excellent service. We hope the hotel invests in improvements because the staff deserve a property that matches the quality of their hospitality.

10/10

Exceptional

26 Jul 2026

Suzanne

The bed was comfortable, and the hotel room was very clean. I did notice the sink in the bathroom is getting very worn out. Looks like it’s going to need replacing soon. Also, the outside of the property there was quite a bit of garbage laying around and dead dried out landscaping, which is obviously a fire hazard.

8/10

Excellent

25 Jul 2026

SEONG KIE

It was so noisy at night, otherwise it was great.

6/10

Pleasant

25 Jul 2026

Nader

The bed were small and uncomfortable

6/10

Pleasant

24 Jul 2026

Brian

Very tired hotel, needs an upgrade badly. Staff are friendly. We stayed mid week and the price was lower but wouldn't have been happy to pay the weekend rate. Bed was comfortable but it ended there.

10/10

Exceptional

23 Jul 2026

Nathan

We love staying here it’s ou second year in a row and we will definitely be back

10/10

Exceptional

22 Jul 2026

Alyssa

Friendly helpful staff! Would recommend to friends/family.

10/10

Exceptional

22 Jul 2026

Nicole

Very happy with our stay here! Rooms were neat and tidy, lots of amenities in house!

10/10

Exceptional

21 Jul 2026

Jody

Good had a great time ... good location ... actually worked good a bit loud but worked good ... had a good sleep ...breakfast was good

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Nicholas

The lobby looks great and modern. That's the only part of the hotel that is.
I've stayed in Sandman hotels before and this one is very out-dated, not upto what I was expecting from Sandman. There was no mention of a room airconditioning unit which was very loud, in fact had to turn it off to sleep. Then was hot because of no air conditioning.

Staff was very helpful and understanding when we checked out the next day.

Just a little disappointing for us as we had higher expectations from Sandman.

It was clean, but just loud A/C and outdated.

Partner

10/10

Exceptional

18 Jul 2026

Keith

The duty manager lorell D. Was excellent a real asset. She went beyond that was expected. Ill stay here again because of her.

Business

8/10

Excellent

17 Jul 2026

Shaundra

I love their hot tub.

Partner

4/10

Poor

17 Jul 2026

Gerard

Ac very loud

2/10

Poor

17 Jul 2026

Matt

After checking in, we checked out and got a new hotel.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Stacey

A little older, but clean. The TV was unplugged, but got it working. Then realized why it was probably unplugged, as TV kept turning back on after you shut off, and no plug in for bathroom.

Partner

8/10

Excellent

16 Jul 2026

Nicolo

Clean & convenient location. Denny’s downstairs is a bonus.

Family_with_children

2/10

Poor

16 Jul 2026

Ken

Rooms are small, double beds in all rooms with 2 beds, garbage in the halls and stairs that didn’t move for the 5 days that we were there, the hallways and stairs were not cleaned at all. Room door didn’t close properly, nor did the card reader work properly. We were a party of 12 and had 3 rooms in total for 5 days, 2 rooms I was charged the same rate, the 3 room we were charged $70 dollars more, all 3 rooms were booked at the same time, the rooms were identical with the same amount of people, and the staff was zero help at all in explaining why. Filing a complaint, worst Sandman I have ever stayed at, and will never stay at this hotel again.

Family_with_children

4/10

Poor

15 Jul 2026

Abhujeet

Good location. Fridge and microwave stopped working. Staff couldn't fix it, so I fixed it myself.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Hooman

The staff were excellent and very helpful. Unfortunately, the room had a strong unpleasant smell, which made the stay less enjoyable. I understand this may be because the building is quite old, but it would be great if something could be done to improve it.

Family

6/10

Pleasant

14 Jul 2026

Rez

Pet friendly

Pet

10/10

Exceptional

14 Jul 2026

Dale

The room was very clean

Partner

2/10

Poor

13 Jul 2026

Sze Wan

Probably one of the worst stay I have experience. The rooms looks horrific. The guys that stays there makes me feel a bit uncomfortable. The washroom is dirty and the shower head has calcium build up. I didn't even want to take off my shoes during my stay. The staffs are overworked and unfriendly. If I have a choice, I won't choose to stay in Penticton because I will have to pay more for a poor quality property.

Family

8/10

Excellent

13 Jul 2026

barbara

Clean room , nice staff, good location

Partner

8/10

Excellent

13 Jul 2026

Krista

Check in staff were very helpful and our room was very spacious and clean. We were facing into the pool which we found quite dark - but the room was large and bed was comfortable.

Partner

10/10

Exceptional

12 Jul 2026

Agnes

Room is clean. Staff are friendly. Don’t have to get in the sun to get to Denny’s. Hotel got TSN so we’re able to watch the FIFA 2026 World Cup games.

Partner

6/10

Pleasant

11 Jul 2026

David

When we drove into the entry there was a staff person watering the flowers. There were at least five cars behind wanting to drive up to the lobby to go in to register. Made everyone wait and seemed like we were an inconvenience to him. Got the stink eye. This was at 4:00 pm, when registration started. Definitely didn’t make us feel welcome.

Partner

8/10

Excellent

11 Jul 2026

Jan

Room clean but not ready for 3 guests! Towels

Friends

2/10

Poor

10 Jul 2026

Chrissy

Property is not maintained. Stains in carpet, mold in shower, room and hallways have a odor.

Family_with_children

2/10

Poor

10 Jul 2026

Ali

The room we got was not cleaned, coffee maker was used and never cleaned, we found a big clump of hair in the room and it took them another 24 hrs to get it cleaned.

Looks and feels like a highway motel, mostly used for truck drivers, construction workers etc..

Family_with_children

10/10

Exceptional

09 Jul 2026

Ameer

Very good

6/10

Pleasant

09 Jul 2026

Colin

This is basic hotel. The swimming pool is alright but the inward looking rooms are weird. Staff are polite but can at times be too direct or gruff.

Self

8/10

Excellent

08 Jul 2026

Jerzy

Pleasently surprised by my room and kitchennete, all clean and like new. The only thing missing was charging stations for iPhone, etc. Managed to find one USB port in the back of the TV set. :)

Self

8/10

Excellent

08 Jul 2026

Keith

The building is tired and needs a refresh

Family_with_children

6/10

Pleasant

07 Jul 2026

Erin

Loved the pool. Rooms were needing updating and the sliding door wasn’t sliding properly. Staff were great.

6/10

Pleasant

07 Jul 2026

Elizabeth

Clean older hotel. Stayed with young kid who loved the pool right outside our room didnt love the noise of others in the pool later but kinda expected that.

Family_with_children

2/10

Poor

07 Jul 2026

Rajvinder

I booked through Expedia and went by whatever pictures were available but it was pathetic and terrible rooms,total darkness in the rooms and carpet was in terrible condition, booked two rooms but didn’t stay there and Expedia charged me separate and hotel charged me separately,somehow hotel refunded me money me money but I didn’t see any refund from Expedia total rip off, would advise everyone to book calling hotels directly to book and pay at property only after looking at the rooms and property!

Family

4/10

Poor

07 Jul 2026

Ron

We booked a room 6 months in advance, the room was available when we arrived and the room was clean except the bathroom had a soiled toilet seat, which someone came in to clean when we requested this. The AC unit only had the fan operational and it only had maximum fan speed available. We were double-charged due to procedures not followed at the front desk when a guest has used a third party app to book the reservation. They said they would reverse one of the charges and we were given a discount on the room charges due to all of the problems during our stay. The staff was pleasant and helpful when we expressed our concerns. From our perspective, excuses for having a dirty bathroom are not warranted. Having a room late for check-in time is ok, but compromising on cleanliness is never acceptable.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Sandra

The only flight in was arrival at 10:30am and we couldn't get into our room until 4pm.

Family

8/10

Excellent

06 Jul 2026

Todd

The place desperately needs a Reno but I’ll keep coming back

Partner

6/10

Pleasant

06 Jul 2026

Florencia

The pool is great; we went with children, and the depth is perfect. The hot tub is also very good.
The room is comfortable and clean; the only thing I found really terrible was the shampoo and conditioner—the quality was awful.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Belkys

This place is a dump - it was really terrible. Everything about it was miserable.

Partner

10/10

Exceptional

05 Jul 2026

Steve

Everything was great

Partner

6/10

Pleasant

05 Jul 2026

Ashley

There were poop stains on the floor of room 260 and old poop on the toilet

Partner

6/10

Pleasant

05 Jul 2026

Noemi

They need to spend some money on fixing up their hotel. To be honest it wasn't worth the price paid.

Partner

6/10

Pleasant

04 Jul 2026

Manuel

Wasn’t a bad stay but very outdated the room definitely needed some work and wasn’t worth the price

Partner

6/10

Pleasant

03 Jul 2026

Barbara

It was fine.

Partner

4/10

Poor

02 Jul 2026

Carmen

Hotel is very tired. Location was handy to an event we were attending. Room was near the stairwell. Was extremely noisy as was main entrance to back of proper where bulk of parking is and is apparently a fire door and slams shut every time it’s opened. Reception staff was very courteous and friendly.

Partner

10/10

Exceptional

01 Jul 2026

Jill

Rooms were clean. Good spot to be able to walk to Lakeshore Drive for the car show. The fridge wasn’t plugged in on arrival, but didn’t take too long to cool down.

8/10

Excellent

30 Jun 2026

Keaton

Property and rooms a bit outdated.

Self

2/10

Poor

30 Jun 2026

Judy

Room was clean but the hotel needs a severe update, the hallways stink very bad, the hallway carpets need replacing full of stains and worn through. Wall paper on walls is coming off, slate or ceramic tile of lobby is chipped and broken the front doors to the lobby don’t close properly, and the velvet purple 70’s loungers in the front lobby are outdated and look out of place. The pillows on the bed were so big you pretty much sleep upright, the mattress was ok. Seriously though the smell on the 3rd floor (where we were) mostly in what they call the common area the smell of stale sweat is disgusting. I’ll never stay there again.

Partner

10/10

Exceptional

30 Jun 2026

Todd

Very nice and comfortable. Staff was excellent. Building is older and in need of a renovation however I will be returning.
Great experience overall.

Partner

10/10

Exceptional

29 Jun 2026

Lori

Easy smooth check in and out

Partner

4/10

Poor

29 Jun 2026

Elizabeth

We were in room 144 on the ground floor right beside the rear entrance and parking lot. It was very noisy with the exterior door continuously opening and closing along with car alarm horns and people talking right outside our window not a very enjoyable experience. The hotel is very dated and is in desperate need of updating.

Partner

10/10

Exceptional

29 Jun 2026

GHERI

I had a great stay, the room was clean, comfortable and quiet. The staff was friendly and helpful. I felt safe parking in the back of the hotel. On the third floor lounging area was a pickleball and floor hockey court. Which was surprising, you don't see that in many Hotels. I found Denny's to be the only restaurant in Penticton to be open early for breakfast. It was nice to get an early start on my trip home!

Self

10/10

Exceptional

29 Jun 2026

Darlene

Luckily the room was ready for us earlier and they said we could go right in which was awesome! There is a pool and hot tub right outside our sliding glass door! Also table and chairs if you want to to sit around the pool! Coffee machine with tea and coffee and microwave and mini fridge!! Everything you need!

Family

2/10

Poor

28 Jun 2026

Terence

Tired property, would not recommend.

8/10

Excellent

28 Jun 2026

Alison

Good amenities and clean. It would have been helpful to have a plug in the bathroom (to dry my hair) and a freezer unit in the fridge.

Self

10/10

Exceptional

27 Jun 2026

Marc

walkable to grocery, restaurants, lakeside. Nice room though a bit small. Accommodating staff. Adjacent Denny's was nice

Partner

6/10

Pleasant

25 Jun 2026

Karen

Our room was run down
Ceiling by light, paint was peeling
Door handle to fridge was broken & would not shut
Tub spout, silicone was not professionally applied.

Friends

10/10

Exceptional

25 Jun 2026

Alisha

Our room was very clean and well serviced during our stay . The pool and hot tub were excellent o get out of the hot sun. Staff was friendly and courteous. The hotel is a bit outdated but that doesn't mean anything . The decor is irrelevant to the great service we recieved .

Partner

8/10

Excellent

25 Jun 2026

Manon

The location was perfect to walk to the water or park if you wanted. Dennys and a pub right there.

Self

10/10

Exceptional

25 Jun 2026

Kim

Room is big and very clean
Great location walkable to the beach and canal

Friends

10/10

Exceptional

25 Jun 2026

Mary

Would recommend Sandman to any and all travellers.

Partner

4/10

Poor

23 Jun 2026

Sadia

Whole place needs a complete overhaul.

Family_with_children

2/10

Poor

21 Jun 2026

Susan

Property not well maintained.
Garbage outside, pairing required inside and out.
Would never book again.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

Catherine

Dont let the exterior fool you. This lovely and clean with a indoor pool gym pickelball court and hockey rink.

Self

2/10

Poor

20 Jun 2026

Teresa

Our room did not have an outside window but faced their courtyard - room was dark and dreary. It was not highlighted on booking that I was booking a room without an outdoor window.
Furniture was ripped and torn and there were stains on the headboard.
Definitely did not meet what I would look for as standards at a Sandman hotel.

Partner

8/10

Excellent

18 Jun 2026

James

Nice stay the room was clean.

Family

6/10

Pleasant

18 Jun 2026

Kathleen

Accommodating when it came to getting an early check in request of 2:00 pm. We arrived 30 mins. early and did not see any front desk personnel at the front desk. Had to wait at least 5 mins. before someone showed up. When we arrived at our room, it was clean, however, I found a staple at the foot of the bed on the carpet. Plus the coffee pot was not cleaned when we checked in. The cleaning staff were not cheerful when we ran into them in the hallway. Note: When I asked which room I would be given before we arrived at the hotel, Expedia customer service in charge of reservations commented I would be getting a 3rd floor room. We ended up getting a main floor room next to an exit to the outside door. That door was very noisy when it was being closed.

Family

10/10

Exceptional

16 Jun 2026

Georgina

Great staff great place

Family_with_children

8/10

Excellent

16 Jun 2026

Kenneth

Pool and hot tub area was clean and well maintained. Work crews were drinking in back parking lot every evening! Work crews arguing outside the window of my room till I got up and banged on the window. I would not stay here again.

Partner

8/10

Excellent

15 Jun 2026

Fiona

Convenient location. Good parking. All ok . Value for money.

Partner

8/10

Excellent

15 Jun 2026

DAVID

location

10/10

Exceptional

14 Jun 2026

Alex Samuel

Penticton Sandman never disappoints. Was really nice they put us on the non pool side as there was a sports team staying.

Partner

8/10

Excellent

14 Jun 2026

Bryan

Room was clean, good location, Dennys attached to hotel had good food. Good housekeeping but hotel starting to show its age.
If your staying during weekdays don’t stay near the rear smoking area. Loud conversations by workmen staying overnight can be heard through the windows.

Partner

6/10

Pleasant

14 Jun 2026

Amy

This is a dated hotel, but priced to reflect that. The pool and hot tub area have been renovated and is nice. The beds are dated and so are the bathrooms

Family

10/10

Exceptional

13 Jun 2026

Rob

Clean room, very comfortable

6/10

Pleasant

13 Jun 2026

Mary

It was in a good location, had a lounge and Denny’s Resturant was attached.. so that was nice.

Family

6/10

Pleasant

12 Jun 2026

Rick

I have stayed here many times over the years. Staff is great, room was clean, but the entire place is vey run down. Long overdue for a renovation. The hallway carpets should have been replaced ten years ago.

Partner

10/10

Exceptional

12 Jun 2026

Rolen

Clean room
Clean amenities
Very quiet
Overall I will booked again

Partner

8/10

Excellent

11 Jun 2026

Paul

Basic comfort. It was a perfect base to visit several wine regions of BC and all their glorious wine estates. The in-house Denny's offers high quality breakfasts better than the usual Denny standard, however make sure you take your patient pills: it's going to be a long wait to be seated.

Self

4/10

Poor

10 Jun 2026

Colette

Run down, need an update! Was a maze trying to find room. Parking and drop off is a poor layout and was inconvenient. On a good note the room are clean and the bed and bedding were fantastic.

Friends

8/10

Excellent

10 Jun 2026

Maureen

.

Family

10/10

Exceptional

10 Jun 2026

Kaustubh

Nice clean room !
Great welcoming staff and happy to help !