Name: Best Western Inn at Penticton
Address: 3180 Skaha Lake Road, Penticton, CA

6/10

Pleasant

05 Aug 2026

Brenda

The breakfast is good adding to the stay but everyday is like customer fighting for food or plates or cups. There were two staff only doing everything .

The room is old and need some update . But overall livable standard z

6/10

Pleasant

04 Aug 2026

Anna

Way Over priced for the quality of the beds and the linens. Can hear absolutely everything through the walls.

8/10

Excellent

04 Aug 2026

Angelina

Wonderful stay, easy with children. Lots of friendly people staying. Great breakfast. Rooms are a bit on the older side, but similar to motel style.

8/10

Excellent

03 Aug 2026

Paul Raymond

The room was large with lots of storage. Everything in the room worked well. Was clean. Comfortable mattress and pillows

4/10

Poor

31 Jul 2026

Bryon

For a Best Western Hotel i expected at l3ast dbl ply toilet paper, but no it was extremely thin single ply. Shower ready to fall off.
Hotel looks nice from the road, but that's it.

2/10

Poor

31 Jul 2026

Jennifer

This place is awful and I would never stay here again, nor would I recommend this place to anyone.

The room feels dirty, the bath tub didn’t drain and the tv is in front of the bathroom, not in front of the beds. The beds are worn in and uncomfortable. The indoor pool and hot tub were both dirty and you are not able to turn the jets on in the hot tub. The walls are thin and the property is run down.
After the first night housekeeping came and vacuumed the floor and made the beds, but they didn’t take the used towels or replace them. Housekeeping did not come the rest of the time we were there (3 nights). On our third day we went to the front desk to ask for more towels and they provided us with 2 pool towels and told us there weren’t any other clean ones available and to ask another staff member if we saw someone walking around. I feel they might be short staffed and as a result are frustrated and unfriendly.

We stayed there for 3 nights and in retrospect we should have found somewhere else to stay after the first night. This place was not at all worth the price and not the same standard as other Best Westerns we’ve stayed in.

10/10

Exceptional

30 Jul 2026

Sasha L

Great!

2/10

Poor

30 Jul 2026

Raymond

We found pills under our bed. The staff are very rude. I watched them get upset with a little girl for asking for more milk. The lady said breakfast is closed but it was only 9:38, says breakfast until 10. They double booked our room and after we were already settled into the room they made us leave. All the ladies around were not nice at all. The pool was nice and room is cool

6/10

Pleasant

29 Jul 2026

stefan

The floors in the room wasn't properly vacuum. There was white icing on carpet in the living room and wasnt properly clean. The room needs a deep clean.
The breakfast was good. Pool area is nice.

6/10

Pleasant

29 Jul 2026

David

Family friendly, lots of shade, pool is nice. Pool chairs recently replaced. Property is very run down. Uneven stairs, cracking concrete, very dated rooms. Seems quite run down and not up to typical Best Western standard.

6/10

Pleasant

27 Jul 2026

Sydney

The check-in process is a joke… we had read about others not being able to check-in on time and the same thing happened to us and several others while we were waiting. We waited over 2 hours to get our room! They told us an hour, so we came back and then they said they don’t know how much longer but to come back again in an hour. Finally an hour later it was ready. There were several other groups that had waited with us and still had no ETA on their rooms when we left to our room at 6 PM. this is extremely disappointing when you’ve travelled and paid to check in at 4 PM. The worst part is that the front staff seemed frustrated and rude towards all the guests that were waiting for their rooms. They were The worst part is that the front staff seemed frustrated and rude towards all the guests that were waiting for their rooms. They were not apologetic at all. Other than that, we were pleasantly surprised by the room and property after expecting the worst.

6/10

Pleasant

27 Jul 2026

Ronald

Found some other people’s clothes in the closet. Had to figure out how to get power to the bed side table lamps.

2/10

Poor

26 Jul 2026

Neda

This was a friends choice and because we booked last min, there were no other options. Well let me tell you, never again!! Unless you want the feel and treatment of a cheap motel, do not stay here. The place is not kept well, the staff are beyond rude and the breakfast was absolutely not to par for the price paid. Will never stay here again.

10/10

Exceptional

24 Jul 2026

Sana

Overall very good experience

6/10

Pleasant

22 Jul 2026

David

Our room was outdated but clean! The tub was clogged and backed up after used and the toilet needed a few flushes to go down (called the front desk and the finally came to look at it late the next day). The key cards did not work properly, we had to take them back a few times to reactivate, only to figure out they only worked on one side...
The stairs up to the second floor were pretty outdated and a bit scary looking.
Honestly could get past this, great pools, beautiful gathering area for families! BBQs, can enjoy a glass of wine outside with family and eat at tables!
Worst part, got up to 39 outside.... Air conditioner didn't work great for a few nights and then the last night stopped working all together. Front desk person came up and restarted... But I didn't work. Ask for a room with a new AC unit if booking!
An overall ok motel (yes motel!), but a lot of odd rules... Breakfast ok, but small area with a ton of people, get there early!

8/10

Excellent

21 Jul 2026

Lorne

The breakfast was goo

Partner

8/10

Excellent

21 Jul 2026

Diana

I took a walk around the property and found that it had really good amenities. Open area with tables and huge BBQ was really good.

Self

2/10

Poor

20 Jul 2026

Don

Booked. 2 nights at 360 a night check in was supposed to be 4:00 didn’t get in till 5:00 to find an old dirty room with blood on the curtain. They had no other rooms so we left. Hoping I get refunded

Partner

2/10

Poor

19 Jul 2026

George

If I could give this room less than zero stars, I would. The room was awful, and so was the “view.” We were promised a room with a view, but instead our window looked directly at a white wall. There was absolutely nothing to see except a blank wall a few feet away, which made the room feel dark and enclosed.

To make matters worse, there was hair in the bathtub when we arrived, and garbage bags were left sitting outside our room. The room was dirty, misleading, and a huge disappointment. I would not stay here again and would not recommend this hotel to anyone.

I ended up leaving after 1 night and staying somewhere else. Staff also not helpful. Was told i wouldn’t receive room service until the second day, even though the room was dirty upon check in

4/10

Poor

18 Jul 2026

Evangeline

Dated, overpriced for the place, needs maintenance, breakfast consisted of canned items and no fresh food, place needed significant maintenance. Concrete cracked, rust, not very well maintained.

Staff were very helpful though.

Pet

6/10

Pleasant

18 Jul 2026

Amit

I stayed for three nights. I expected housekeeping. I called front desk after two nights. Front desk stated that housekeeping comes once every three nights unless requested by the guest at the time of checkin. Front desk didn't tell me at the time of check in. VERY STRANGE TO ME. I had to call multiple times to the front desk to empty trash cans and towels. Staff appears very unfriendly. I give 1 out of 5 stars as far as overall satisfaction.

Family_with_children

4/10

Poor

16 Jul 2026

Amber

No extra pillows and didn't clean our room.

Family

6/10

Pleasant

15 Jul 2026

Oleg

Our check in time was delayed for more than half an hour, other than that stay was ok.

Family_with_children

6/10

Pleasant

11 Jul 2026

Jennifer

It seems like effort was made to keep the property up to date and clean but the customer service was lacking in my opinion! During check in one staff member constantly spoke with the gentleman checking me in while completing ignoring that he was with a customer (me). Meanwhile, even though I requested in the comment section of my Expedia booking that I’d like an early check in there was NO communication as to the availability nor cost of such a thing. Even during my actual check in there was NO mention of an early fee (I checked in at 3:00 pm) yet I was charged an extra $21. And once I was finally able to speak with a live person about the extra charge days later instead of offering a clear explanation for me the lady on the phone just continued to laugh out loud and told me to contact Expedia “because they should’ve mentioned the early check in fees”. Hmmmm?!! Not great customer service in my opinion!!

Partner

10/10

Exceptional

07 Jul 2026

Tanya

An absolute 5-star gem in the Penticton area! We had a wonderful stay at this lovely compound and cannot recommend it enough.The outdoor pool area is fantastic—large, crystal clean, fully fenced for safety, and surrounded by a beautiful patio that is perfect for relaxing. The landscaping across the entire property is absolutely amazing and creates such a peaceful atmosphere.If you are traveling with kids, the morning breakfast is incredibly convenient and takes all the stress out of your AM routine.Everything about this accommodation made our family trip easy and enjoyable. We will definitely be back!

Family_with_children

6/10

Pleasant

07 Jul 2026

David B

Staff were friendly and tried to help but limited by time constraints! We had to wait almost 2 hours for the room to be ready after the 4pm check in! Lack of cleaning staff as well as desk staff.

Partner

10/10

Exceptional

06 Jul 2026

Stephanie

Great complex. Rooms and indoor pool area are dated and on old. Could use some updates but all in all a very nice complex with a lovely courtyard and pools. We were only there one night but it would be an excellent place for families to stay.

Partner

8/10

Excellent

05 Jul 2026

Amanda

The breakfast had been decimated and not restocked at 930am.

Partner

4/10

Poor

04 Jul 2026

Marvin

Property has deteriorated significantly and needs lots of repairs. We have travelled to this location for many years but this is the last time we book here. Renovations are needed everywhere and not worth the high cost of each night. Breakfast was very very limited. There used to be better selection and now there isn’t much to choose from specially if you don’t eat pork. I would suggest bringing pastries and yogurt as an additional option. The worst is it feels like there such a limited amount available and they always run out of food even before the breakfast time is over. Our room had cracked floors/tiles in need of repair. The ac is leaking out to the balcony in every room. Rooms had a musty smell our ac had been serviced and the cover had been removed of which front desk asked us to put it back ourselves since no staff available but we couldn’t get it on properly so we had no choice but to simply just leave it somewhat covered. We didn’t get room service until the third day as per housekeeping we were not on the list. They seem to be short staffed every where and you would expect more for a Best Western. Swimming pool and hot tub needs some tlc as well. Definitely not coming back it’s longer is nice place to stay.

Family_with_children

8/10

Excellent

04 Jul 2026

Gerald

Very nice breakfast love the you serve waffle maker

Partner

4/10

Poor

02 Jul 2026

Mehdi

We had to wait over 2.5 hours past check-in for our room because it was still being cleaned, and the front desk didn't even apologize. Once inside, the sofa bed was broken, hard to open, and very uncomfortable. Because of the poor service and bad maintenance, I would not recommend this place and will not return.

Family_with_children

10/10

Exceptional

01 Jul 2026

Adrian

The room was clean. But when we did get service the plastic bags were not put in the garbage cans.

Also, more staff is needed at breakfast time. During one morning of our stay, there was only one server and on another day there was only two and they were run off their feet. You need more staff.

Partner

10/10

Exceptional

29 Jun 2026

Chad

Great spot in Penticton and staff is great. Walkable to some dining spots.

Business

8/10

Excellent

29 Jun 2026

Anna

Stayed here for one night and it met up to mine and my boyfriend’s expectations. It was very clean and the front desk guy was very helpful and caring towards us. The pool was very nice I liked the indoor and outdoor option and the hot tub.

Partner

6/10

Pleasant

28 Jun 2026

Christine

I was a bit surprised by this hotel, it was not as modern or updated as I expected. I think it is a renovated motel with an adopted hotel brand name. I suspect it would be quite noisy in the summer (aka avoid if you want a quiet, summer stay!) but great if you have kids. They can easily access the grassed courtyard from your room. Plus it is an easy walk to the beach and the ice cream store!

Family

6/10

Pleasant

28 Jun 2026

GARY

room was outdated and not worth nightly rates.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

joimena

nice

Family_with_children

8/10

Excellent

27 Jun 2026

Rizza

Breakfast is good.Lots of towels in the room.

Partner

8/10

Excellent

26 Jun 2026

Patrick

Stay here all the time I come to Penticton. I travel over from Australia about every 18months. It’s old but it’s clean and the staff care. The breakfast is great and really handy so it’s one less meal to worry about.
I will be back again.
Great location

Family

10/10

Exceptional

23 Jun 2026

Aaron

All around was quite happy with my stay! Will be back when I’m in town.

Family_with_children

8/10

Excellent

23 Jun 2026

Bruce

Breakfast was good. Nice start to the day.

Partner

8/10

Excellent

22 Jun 2026

Joseph

I liked everything

10/10

Exceptional

21 Jun 2026

Navjot

Very good behaviour

Family_with_children

10/10

Exceptional

21 Jun 2026

Marie Solange

Stacy and Mark, at the front desk, are very kind! Great location, breakfast and pools!

Partner

6/10

Pleasant

21 Jun 2026

Felita

Good location and rooms were clean. Good free breakfast. Courtyard and pool area excellent for family stays. BBQ area is provided which is convenient. Only negative is that our bathroom is a bit small and the door was too close to side wall and kept banging into it. We stayed 4 nights and were happy with our stay. I give this place overall 3.5 stars, the pool/courtyard area 4 *

Partner

10/10

Exceptional

21 Jun 2026

jose

Clean rooms and quiet environment. I had a situation in the middle of the night, went to the Office and asked if they knew of place that would sell Toothpaste and Toothbrush, (I forgot mine at home). Staff immediately provided mm with Toothpaste and Toothbrush, and when I asked: \"How much is it\", Staff responded \"Courtesy of the House\" Would stay again in this place.

Partner

6/10

Pleasant

19 Jun 2026

Tony

Room was ok, we found some bugs in the bathroom. Breakfast was average. Did not use the swimming pool. Towels, linens looked like they had gone through quite a number of wash

Friends

8/10

Excellent

19 Jun 2026

patrick

Breakfast was nice, good hours, full house. Room was clean and tidy. Outside areas were a little unkempt with leaves and branches.

Partner

8/10

Excellent

18 Jun 2026

David

Nice place to stay. Breakfast is just ok probably good for kids.

Partner

4/10

Poor

17 Jun 2026

Nolan

Very disappointed that this BW lists as hot tub open but jets set to permanently off! Gross sess pool action as no circulating jets! Who wants to soak with other randoms I ask?
Plus whole point is jets for back!
I booked for hot tub use as stiff neck and big fail.
Very disliked this.
Breakfast getting weak too but prime focus was working jets!
Older grump lady at breakfast should find other work too. A real pleasure, not.
Got bare min at check in too but again it didn't matter if they didn't list hot tub as open!

Self

8/10

Excellent

14 Jun 2026

Samantha

Try it

Friends

4/10

Poor

14 Jun 2026

RAJESH

Room wasn’t clean properly and lady in breakfast area who makes coffee was so so rude but breakfast server was nice. My stay wasn’t pleasant in this hotel.

10/10

Exceptional

13 Jun 2026

Teena

Good

6/10

Pleasant

12 Jun 2026

Dana

Room clean and functional, although badly in need of updating. Larger room than expected. THE INCLUED BREAKFAST WAS THE WORST EVER EXPERIENCED!!! Didn't use the pools or hot tub, but the outdoor pool looked clean and well maintained. Some housekeeping shortfalls in that some soap and shampoo dispensers empty, and several light bulbs burnt out. Quiet on the backside of the property away from the main road. Staff friendly and helpful.

Friends

8/10

Excellent

12 Jun 2026

Louella

Room clean the breakfast was very good. The one Attendant at desk was friendly but was very busy trying to answer phones and check in guest

Friends

10/10

Exceptional

11 Jun 2026

Leona

It was just plain nice-we stay in Penticton a lot-never stayed there-going to from now on

Pet

8/10

Excellent

11 Jun 2026

Darryl W.

Room was clean but needs updating. Breakfast provided was well done.
Staff was excellent

Partner

8/10

Excellent

10 Jun 2026

MARTIN

the room was clean, the staff helpful and the location nice !

Partner

10/10

Exceptional

09 Jun 2026

Laurel

Great place to stay. Walking distance to the lake, older hotel but well maintained. Breakfast was delicious. Staff very friendly and helpful.

Partner

10/10

Exceptional

07 Jun 2026

Bruce

Great customer service

Friends

10/10

Exceptional

04 Jun 2026

Sandy

Spacious room, great amenities and great staff!

Family_with_children

6/10

Pleasant

03 Jun 2026

Carson

Like:
Clean room
Courteous & helpful staff

Not like:
Aged hotel building and facilities; no interior corridors from room to office and breakfast area
So-so breakfast: depleted food trays, poorly mixed pancake batter

Family

8/10

Excellent

02 Jun 2026

Karly

Clean rooms

10/10

Exceptional

01 Jun 2026

Jessicia

The courtyard is great

Family_with_children

10/10

Exceptional

25 May 2026

Victor

Room was clean & well stocked with amenities, staff was very friendly & helpful. It was a quick decision to stay in Penticton for the night & we are happy we picked the Best Western, it suited our needs, travelling with a pet, perfectly.

Pet

8/10

Excellent

24 May 2026

Erika

The staff were very pleasant and helpful. The outdoor pool was heated and clean. The atmosphere was good and the age of the property gave the hotel some character and charm. Definitely a good place for family’s!

Family

8/10

Excellent

22 May 2026

Rosemary

Room was pleasant and bright. Hotel in a great location. Nice to have breakfast on site

Partner

8/10

Excellent

21 May 2026

George

Generally a fine property. In room amenities were sparse(cream and sugar or coffeelots of towels and pool amenities. Jets in hot tub are permanently closed of.

Friends

10/10

Exceptional

20 May 2026

Vickie

We had a really nice stay! Very nice courtyard with lawn furniture and beautifully manicured! We wish we could have stayed longer!

Pet

8/10

Excellent

20 May 2026

Phil

The breakfast was usually a high-lite of staying here. However, not that it was bad , but it was better in the past. Western Omelletes were lets say, dry and tasteless. The protein servings of ham and sausages was very commercially, bland. Coffee was great as were the waffles and fruit compote

Friends

8/10

Excellent

20 May 2026

Adam

Nice place

Family_with_children

4/10

Poor

18 May 2026

Paula

The room smelled like mold.
The breakfast area was understaffed and the only lady working there was rude to guests.

Family_with_children

8/10

Excellent

18 May 2026

Danielle

Kids loved the pool and yard area. Mattresses were very comfortable. There was a strange smell in the two rooms we had. Musty , and not very fresh. We just left the fans on and enjoyed the rest of our time there.

Family_with_children

10/10

Exceptional

17 May 2026

Christopher

I had a great stay here solo for business. If you have a family with kids it has a large grassed central courtyard with shade trees and tables to sit at. It wasn’t open yet but there is an outside pool. There’s an inside pool and hot tub open but I didn’t have time to use them.

Breakfast is included and they offer the normal buffet stuff along with two waffle irons. The coffee is pretty good and the staff is friendly. My next visit will include my family for R&R.

Self

8/10

Excellent

01 May 2026

Justin

Great front desk, and wifi access was great.

Self

10/10

Exceptional

28 Apr 2026

Stephen

Yes

Partner

4/10

Poor

28 Apr 2026

Brittany

Everything about this stay was a disaster to say the least. There was a mix up with check in at the hotel we originally booked at so Expedia found us a replacement hotel, the best western being pretty much all that was available last minute. When we got there the lady at check in was stunned to say the least. Took us over an hour and two different rooms to get checked in. Room keys didn’t work and had to be reactivated two out of three day we where there because staff couldn’t communicate the “upgrade” we had been given. I use the word upgrade because that is what the stunned front desk girl told me it was… “a massive upgrade” I believe was the words she used with a heavy sarcastic tone. When in all reality the room wasn’t worth half what we paid it. Any staff we came across either didn’t acknowledge our existence or were incredibly rude. I never met more miserable staff in my life. Will never go back to this hotel.

Partner

8/10

Excellent

28 Apr 2026

Sue

Breakfast was a disappointment. Only pancakes & waffles with syrup. No eggs, bacon, sausage or other hot Breakfast. !!

Pet

10/10

Exceptional

27 Apr 2026

Cherie

Breakfast was good
Indoor Pool was warm
Staff helpful

2/10

Poor

23 Apr 2026

vivek

Worst experience. I would not recommend anyone to stay in this property.

Partner

10/10

Exceptional

22 Apr 2026

Jose

Clean room. Breakfast was good. Hot tub also good.

Family_with_children

8/10

Excellent

20 Apr 2026

Mauricio

Good hotel but apperantly the gas stove wasn’t working they had no eggs and bacon which they advertised a full breakfast for

Partner

6/10

Pleasant

20 Apr 2026

Lynnette

Booked a suite. Clean room. Staff were polite. Appreciated the 2 separate bedrooms and comfy beds but blinds were poor and did not block out light well. Both bedroom doors didn't latch so had to push up suitcases on the floor to keep closed. The bathroom door didn't lock and couldn't get outlet to work. Good, quiet location but can really hear the people above and is especially noisy when they have a shower. Breakfast good first day but poor the next with no hot items. Nice courtyard but missing tables to sit outside. Didn't use the pool.

2/10

Poor

19 Apr 2026

Micheline

Room was dirty as we open the door we can see the carpet edge ripped and dirt on the floor, called front desk(answer) house keepers no one on site. At night noises coming from everywhere couldn’t have a good sleep, no one acknowledged our concerns , second day breakfast was not the same as first day, waffles dough went from two dispensers to one, and the dough was liquidy you couldn’t eat it, there was no eggs nor hash browns nor sausage, hot top on he second night was full of dirt i had to scoop the dirt out myself. The big one is THEY DID NOT CLEAN OUR ROOM MEXT DAY, even though we had the sign outside the door to clean it, NO NEW TOWELS AND basket full when we complained about it they made excuse oh you didn’t ask for it to be clean( WHAAAAT), by the way NO ONE ASKED US IF THIS IS AN OPTION, then no manager was on site so i had to deal with it on the next day, next day manager wasn’t there at all was working in the breakfast area where the disaster was on the second day of NOT MUCH OF A BREAKFAST. So i waited till the breakfast finished went back asked the from desk where is the manager, he said oh she is not here working on something, so i gave up dealing with them and i checked out and charged me 2.15 $ claiming Expedia didn’t charge me enough tax, i paid and left, expedia should call us to deal with this issue and i want my full cost refunded.

Partner

10/10

Exceptional

19 Apr 2026

Whitney

Absolutely loved this hotel and the staff. We pulled in after dark and the lighting was very beautiful, our children thought it looked like a castle from the outside, which added a touch of magic to the trip. The staff was extremely kind, and cheerful, the pool area was really pretty, and outdoor play area for the kids was a big win! Our room was in the perfect area for our family and Everyone of us had fantastic sleeps on the cozy beds. We definitely will staying here again on the next trip to penticton.

Family_with_children

8/10

Excellent

16 Apr 2026

Bob

Breakfast menu was great, fresh fruit, great coffee.
Did not use pool or hot tub.
Room, towels bedding fresh and clean, pillows were great.

Partner

10/10

Exceptional

16 Apr 2026

Tina

The english muffins were very hard. I could hardly cut them for toasting.

Self

8/10

Excellent

15 Apr 2026

Dixsie

Breakfast was good, no ketchup

8/10

Excellent

15 Apr 2026

Cindy

They have a very nice breakfast and friendly staff. The rooms were clean and comfortable.

Partner

6/10

Pleasant

13 Apr 2026

Jami

Everything was really good. The bed was not comfortable at all.

Partner

8/10

Excellent

09 Apr 2026

Lisa

Clean room
Friendly staff

The only thing I would change is at breakfast, having two spoons at the eggs and hashbrowns just in case someone has an egg allergy

8/10

Excellent

08 Apr 2026

Donato

Very nice place to stay. Well maintained.

Partner

8/10

Excellent

06 Apr 2026

Lisa

Great stop for tired travelers.
Clean - quiet - and friendly staff

Family

6/10

Pleasant

06 Apr 2026

Simarpreet

Was enjoyable

8/10

Excellent

03 Apr 2026

Dannie

Breakfast was delicious, room was clean and staff was pleasant. Bed was a little on the hard side.

Partner

8/10

Excellent

03 Apr 2026

David

Breakfast was the usual Inn style. Food was warm, don't worry about a burnt meal. Building looked old on the outside, inside our room was nice.

Partner

10/10

Exceptional

02 Apr 2026

joseph

Good place to stay. Excellent breakfast .

10/10

Exceptional

01 Apr 2026

John

Breakfast was good

10/10

Exceptional

28 Mar 2026

Yong

Good breakfast

Family_with_children

10/10

Exceptional

27 Mar 2026

Richard

Wonderful room. Comfy bed. Amazing breakfast. Only partly negative was the bathtub didn’t have a sloping back so was a bit uncomfortable trying soak in the tub. Overall a wonderful stay!

Partner