Best Western Inn at Penticton

8/10

Excellent

01 May 2026

Justin

Great front desk, and wifi access was great.

Self

10/10

Exceptional

28 Apr 2026

Stephen

Yes

Partner

4/10

Poor

28 Apr 2026

Brittany

Everything about this stay was a disaster to say the least. There was a mix up with check in at the hotel we originally booked at so Expedia found us a replacement hotel, the best western being pretty much all that was available last minute. When we got there the lady at check in was stunned to say the least. Took us over an hour and two different rooms to get checked in. Room keys didn’t work and had to be reactivated two out of three day we where there because staff couldn’t communicate the “upgrade” we had been given. I use the word upgrade because that is what the stunned front desk girl told me it was… “a massive upgrade” I believe was the words she used with a heavy sarcastic tone. When in all reality the room wasn’t worth half what we paid it. Any staff we came across either didn’t acknowledge our existence or were incredibly rude. I never met more miserable staff in my life. Will never go back to this hotel.

Partner

8/10

Excellent

28 Apr 2026

Sue

Breakfast was a disappointment. Only pancakes & waffles with syrup. No eggs, bacon, sausage or other hot Breakfast. !!

Pet

10/10

Exceptional

27 Apr 2026

Cherie

Breakfast was good
Indoor Pool was warm
Staff helpful

2/10

Poor

23 Apr 2026

vivek

Worst experience. I would not recommend anyone to stay in this property.

Partner

10/10

Exceptional

22 Apr 2026

Jose

Clean room. Breakfast was good. Hot tub also good.

Family_with_children

8/10

Excellent

20 Apr 2026

Mauricio

Good hotel but apperantly the gas stove wasn’t working they had no eggs and bacon which they advertised a full breakfast for

Partner

6/10

Pleasant

20 Apr 2026

Lynnette

Booked a suite. Clean room. Staff were polite. Appreciated the 2 separate bedrooms and comfy beds but blinds were poor and did not block out light well. Both bedroom doors didn't latch so had to push up suitcases on the floor to keep closed. The bathroom door didn't lock and couldn't get outlet to work. Good, quiet location but can really hear the people above and is especially noisy when they have a shower. Breakfast good first day but poor the next with no hot items. Nice courtyard but missing tables to sit outside. Didn't use the pool.

2/10

Poor

19 Apr 2026

Micheline

Room was dirty as we open the door we can see the carpet edge ripped and dirt on the floor, called front desk(answer) house keepers no one on site. At night noises coming from everywhere couldn’t have a good sleep, no one acknowledged our concerns , second day breakfast was not the same as first day, waffles dough went from two dispensers to one, and the dough was liquidy you couldn’t eat it, there was no eggs nor hash browns nor sausage, hot top on he second night was full of dirt i had to scoop the dirt out myself. The big one is THEY DID NOT CLEAN OUR ROOM MEXT DAY, even though we had the sign outside the door to clean it, NO NEW TOWELS AND basket full when we complained about it they made excuse oh you didn’t ask for it to be clean( WHAAAAT), by the way NO ONE ASKED US IF THIS IS AN OPTION, then no manager was on site so i had to deal with it on the next day, next day manager wasn’t there at all was working in the breakfast area where the disaster was on the second day of NOT MUCH OF A BREAKFAST. So i waited till the breakfast finished went back asked the from desk where is the manager, he said oh she is not here working on something, so i gave up dealing with them and i checked out and charged me 2.15 $ claiming Expedia didn’t charge me enough tax, i paid and left, expedia should call us to deal with this issue and i want my full cost refunded.

Partner

10/10

Exceptional

19 Apr 2026

Whitney

Absolutely loved this hotel and the staff. We pulled in after dark and the lighting was very beautiful, our children thought it looked like a castle from the outside, which added a touch of magic to the trip. The staff was extremely kind, and cheerful, the pool area was really pretty, and outdoor play area for the kids was a big win! Our room was in the perfect area for our family and Everyone of us had fantastic sleeps on the cozy beds. We definitely will staying here again on the next trip to penticton.

Family_with_children

8/10

Excellent

16 Apr 2026

Bob

Breakfast menu was great, fresh fruit, great coffee.
Did not use pool or hot tub.
Room, towels bedding fresh and clean, pillows were great.

Partner

10/10

Exceptional

16 Apr 2026

Tina

The english muffins were very hard. I could hardly cut them for toasting.

Self

8/10

Excellent

15 Apr 2026

Dixsie

Breakfast was good, no ketchup

8/10

Excellent

15 Apr 2026

Cindy

They have a very nice breakfast and friendly staff. The rooms were clean and comfortable.

Partner

6/10

Pleasant

13 Apr 2026

Jami

Everything was really good. The bed was not comfortable at all.

Partner

8/10

Excellent

09 Apr 2026

Lisa

Clean room
Friendly staff

The only thing I would change is at breakfast, having two spoons at the eggs and hashbrowns just in case someone has an egg allergy

8/10

Excellent

08 Apr 2026

Donato

Very nice place to stay. Well maintained.

Partner

8/10

Excellent

06 Apr 2026

Lisa

Great stop for tired travelers.
Clean - quiet - and friendly staff

Family

6/10

Pleasant

06 Apr 2026

Simarpreet

Was enjoyable

8/10

Excellent

03 Apr 2026

Dannie

Breakfast was delicious, room was clean and staff was pleasant. Bed was a little on the hard side.

Partner

8/10

Excellent

03 Apr 2026

David

Breakfast was the usual Inn style. Food was warm, don't worry about a burnt meal. Building looked old on the outside, inside our room was nice.

Partner

10/10

Exceptional

02 Apr 2026

joseph

Good place to stay. Excellent breakfast .

10/10

Exceptional

01 Apr 2026

John

Breakfast was good

10/10

Exceptional

28 Mar 2026

Yong

Good breakfast

Family_with_children

10/10

Exceptional

27 Mar 2026

Richard

Wonderful room. Comfy bed. Amazing breakfast. Only partly negative was the bathtub didn’t have a sloping back so was a bit uncomfortable trying soak in the tub. Overall a wonderful stay!

Partner

6/10

Pleasant

26 Mar 2026

Barb

The room was really great, bed so comfy, temperature perfect, except needed a mat at door for dirty footwear. Big problem when told no guests allowed to use indoor pool with me, since that was the reason I booked to have my niece and her son join me for swimming.

Self

2/10

Poor

22 Mar 2026

Brooks

The stairs are scary, the room was dirty, no shampoo, over priced, they advertise $20 a night for pet but charge you $25. The staff was the cherry on top she was rude and had major attitude towards us. We are not happy at all for what we paid for. I'm almost tempted to call the city and tell them how poor they were or maybe the news.

Pet

6/10

Pleasant

20 Mar 2026

Rosalie

Noticed a couple of changes since last time. Breakfast had less items and was reduced by 1 hour, but the binder in room still said open until 1030 am. The hot tub no longer has jets. We had to request toilet paper and tissue, as there were only 3 tissues in the box., and the roll was very near the end. There was a card in our room that said the pool towels had to be returned to the room. Or $25 For each towel would be changed, however there were no pool towels in our room. The complementary coffee was no longer available in the lobby.

Family

10/10

Exceptional

19 Mar 2026

Reynaldo

Staff was great, location is very good

Self

10/10

Exceptional

11 Mar 2026

Sarah

Room was very clean and comfortable. I was pleasantly surprised how cozy the bed is. The site has a great central courtyard for families with grills for BBQs which I wasn't expecting (nice addition). The breakfast was actually very good with hot food options. I was travelling for work and would definitely stay here again.

Self

8/10

Excellent

10 Mar 2026

John

Room was clean and staff helpful. Breakfast was good and varied.

Partner

8/10

Excellent

09 Mar 2026

Doreen

The breakfast was spectacular!! The staff were very helpful and friendly. The bed and pillows were very comfy. Unfortunately the pool and hot tub needed maintenance so unable to use them the last night. The room was clean. The building is well loved, just showing it's age. We would definitely stay here again!

Partner

8/10

Excellent

04 Mar 2026

Anthony

Nice breakfast

8/10

Excellent

02 Mar 2026

Jolie

Nice grounds and friendly staff. Rooms were clean and comfortable.

Pet

10/10

Exceptional

28 Feb 2026

Tamara

Clean and friends staff

10/10

Exceptional

25 Feb 2026

koby

Everything was excellent. Specially the restaurant staff A++++++. Ty

10/10

Exceptional

22 Feb 2026

Don

the welcome

Partner

2/10

Poor

21 Feb 2026

Taylor

Room wasn’t ready for an hour and a half so we had to do a late check in with no compensation and ultimately had to cancel our dinner reservations.

Partner

2/10

Poor

16 Feb 2026

Karen

I didn’t get to stay. I’d made an error on the night I needed and could not get help from Expedia or Best Westetn

4/10

Poor

15 Feb 2026

Bruce

The room was tiny and we had to you outside to get to the indoor hot tub.

Partner

8/10

Excellent

13 Feb 2026

Nav

Staff were friendly

Business Friends

6/10

Pleasant

07 Feb 2026

Anthony

The air unit in the room was very disturbing for sleep. It would turn on and alarm us in our sleep.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Vaile

Room was clean breakfast was great.

Business_and_leisure Family_with_children

10/10

Exceptional

29 Jan 2026

Denise

Staff were friendly &accommodating?

10/10

Exceptional

24 Jan 2026

Kimberly

The ataff was amazing.

Business

4/10

Poor

19 Jan 2026

Nancy

I was so upset to find out after checking in that the hot tub was not available. It was the reason we booked this establishment. We have been doing a LOT of driving and my back is killing me. I desperately NEEDED the hot tub.

8/10

Excellent

19 Jan 2026

Harry

All of the above. Very good breakfast

6/10

Pleasant

17 Jan 2026

Elizabeth

Room was clean, bed was comphy, staff were all polite ... pool and hot tub were closed and i didn't know till we checked it, that was disappointing. Showers are a little weird, the shower head is so high on the wall. Breakfast was ok.

Leisure Family

10/10

Exceptional

05 Jan 2026

Nancy

Lovely

6/10

Pleasant

04 Jan 2026

jessica

We booked for 3 nights, the hot tub and pool were down with no compen

8/10

Excellent

04 Jan 2026

Kim

Clean room. Great staff. Location is in quiet area.

Partner

2/10

Poor

02 Jan 2026

Lily

No yogurt and the phone was ringing endlessly
Lady was lovely

6/10

Pleasant

02 Jan 2026

DON

Everything was as it should be. Towels, coffees, kitchenette clean, whole room was clean & orderly. TV Channels were very limited… horrible in fact. Not even up to a Basic Cable ! We were informed that because it was the Christmas Holiday Season that there would be NO in-room services, ie: maid, towels etc. But we stayed there for 4 nights and in that time we received NO in -room Services. We had to go to office to get clean towels, soaps, coffee etc. as far as cleaning the room Not one in room cleaner made any appearance . We had piles of garbage, bottles, cans, recyclables Etc. No cleaners could be found. We weren’t even asked if we needed anything. It was Unacceptable ! The first two days we fully supported but not the 4 days of our stay !!

Leisure Partner

8/10

Excellent

26 Dec 2025

Sharon

Staff was great. Breakfast was set out very well.

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Phat

Clean room. Staffs are helpful.

Business Self

10/10

Exceptional

11 Dec 2025

John

Very clean and quiet room. Very friendly staff. Great location.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Patricia

Friendly staff, clean room and nice breakfast included!

Leisure Family

6/10

Pleasant

25 Nov 2025

Kimberly Joy

Friendly staff

10/10

Exceptional

22 Nov 2025

Grazyna

Yes , everything was excellent
Thank you 😊

10/10

Exceptional

15 Nov 2025

Dennis

Clean good service

Leisure Partner

10/10

Exceptional

05 Nov 2025

John

Breakfast was great! Staff was very friendly and helpful. Comfortable bed cozy room.

Business_and_leisure Partner

10/10

Exceptional

04 Nov 2025

Andreas

best full breakfast ever! Very modern breakfast room with lots of diff. coffee choices and great hot items! Great price in the off season! Highly recommended and close to the lake!

Leisure Partner

6/10

Pleasant

30 Oct 2025

Oleksandr

Generally I didn’t like it much

10/10

Exceptional

24 Oct 2025

Lee

Love the court yard. Wish the pool/hot tub was not a massive exterior walk.

Business Self

10/10

Exceptional

21 Oct 2025

Dale

Staff was excellent and very accommodating
Room was clean
Excellent variety for breakfast and very clean area to eat.
Will stay again in future

Leisure Partner

8/10

Excellent

18 Oct 2025

Vic

Had a good selection and tasty. Coffee was hot.

Business

4/10

Poor

16 Oct 2025

bonnie

We had significant problems in our room with multiple extension cords strung together in order to power lights and the coffee maker. The coffee maker kept tripping the breaker and was actually situated on top of the microwave over my head height. We were so disappointed because the property in general with the pool and the courtyard were so nice.

Leisure Family_with_children

10/10

Exceptional

16 Oct 2025

Jason

The young lady at the front desk was amazingly helpful and cheerful.

8/10

Excellent

15 Oct 2025

Clifford

All Very good.

Leisure Partner

6/10

Pleasant

14 Oct 2025

Gerry

The building needs maintenance. The price for Sunday was greater than the actual holiday on Monday, Thanksgiving Day. Two separate bookings. 1st booking: The back door was bolted so you couldn't get in. 2nd booking: the front door was bolted from the inside. Staff on Sunday morning said the back door was bolted for safety. Second booking I didn't ask. Clean room, pool was nice.

Business

6/10

Pleasant

13 Oct 2025

wade

Loved trees and how quiet it was. Pool area needs work.good breakfast.some simple deficiencies could be taken care of. All in all good stay and friendly staff

10/10

Exceptional

09 Oct 2025

Richard

I love the location and the hot breakfast.

Leisure Self

10/10

Exceptional

09 Oct 2025

Patricia

The only reason I didn’t give the last item 5 stars is because of a rotating sprinkler that pounded a metal sign, waking me several times overnight. Stacey at Reception very kindly did a lot of research before she gave us another room, which was MUCH better than the first one anyway. Kudos to Stacey for her compassion & her excellent efforts to assure us of a perfect stay.❤️

Leisure Partner

8/10

Excellent

07 Oct 2025

Peter

Enjoyed the breakfast we joine friends. The room was cleaned well.
J

10/10

Exceptional

06 Oct 2025

Valerie

The staff is friendly and go above and beyond the call of duty. The room was spacious and clean (the bathtub wasn’t as clean as I would’ve liked).

Self

10/10

Exceptional

06 Oct 2025

Gordon

Great breakfast and
Excellent staff

Business Family

10/10

Exceptional

04 Oct 2025

James

This was a wonderful place to stay. Staff were pleasant and helpful, rooms clean, bed was comfortable, the breakfast was outstanding. Our conversation with table mates was very interesting and pleasant. We throughly enjoyed our visit and stay.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Ernest

Loved the courtyard and the breakfast was excellent.

8/10

Excellent

30 Sep 2025

VICTORIA

Large pool would be great for families

Rooms dated, but clean.

10/10

Exceptional

29 Sep 2025

Alan

Outstanding by Any Measure

Exceeded our expectations in every way. We interacted with many of staff members including the general manager, Kelly. Everyone was friendly and professional. The team has created a wonderful hotel. It was well maintained and very clean. The details, including tablecloths at a breakfast better than any we could have gotten at a nice restaurant, were aimed at improving the guest experience. interacted with many of staff members including the general manager, Kelly. Everyone was friendly and professional. The team has created a wonderful hotel. It was well maintained and very clean. The details, including tablecloths at a breakfast better than any we could have gotten at a nice restaurant, were aimed at improving the guest experience. What a great hotel that obviously serves thousands of guests. We still felt appreciated and special. What a great hotel that obviously serves thousands of guests. We still felt appreciated and special.

10/10

Exceptional

29 Sep 2025

William

Very friendly and accommodating staff. Wonderful shower, quiet at night, adequate breakfast

8/10

Excellent

27 Sep 2025

JagJIT

Breakfast was very good , room was clean but bathroom bathtub silicone needs redoing.. had mold or gaps in it. Plus bathroom window had mold.. service was great. Nice outdoor and indoor pool

Partner

8/10

Excellent

26 Sep 2025

Maria Cristina

Cozy, comfortable and good food

8/10

Excellent

26 Sep 2025

mackenzie

Great breakfast! Staff were lovely and pleasant and did a good job at keeping the motel clean!

10/10

Exceptional

24 Sep 2025

Barry

Very clean room, all staff were very friendly and breakfast was excellent.

10/10

Exceptional

22 Sep 2025

Brenda

Breakfast was good.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Sergio

Everything about it was Amazing And This Beautiful Girl At the Reception desk Was Absolutely amazing so friendly Etc etc.
ALEXIS i think was Her names.
All of the people on the kitchen area Amazing , Thank you Thank you

10/10

Exceptional

20 Sep 2025

Irene

Great breakfast. Friendly staff.

Leisure

10/10

Exceptional

19 Sep 2025

Christopher

Clean and spacious room. Check in was smooth and friendly. The hotel is located in a central part of the city.

10/10

Exceptional

18 Sep 2025

Donald

Lovely breakfast and staff

6/10

Pleasant

15 Sep 2025

Janet

The fold out couch was horrible. I'm used to sleeping on them, but this one was just outside it's 'best before' date. very uncomfortable. time to replace!!!

Leisure Family

8/10

Excellent

13 Sep 2025

Nicole

This is the second time we’ve stayed at this hotel. The hotel is quiet, staff is friendly and the breakfast is great. The tub in our room was not very clean and the fridge in the room froze all of our food despite appearing to be set to an appropriate temperature.

Leisure Family_with_children

10/10

Exceptional

13 Sep 2025

Nathan

Room was nice, breakfast was so cheap though

10/10

Exceptional

12 Sep 2025

Alan

Just ensure your room isn't adjoining or you'll hear everything next door

Leisure Partner

8/10

Excellent

12 Sep 2025

Wally

Loved the courtyard. Plenty of grassed area with a pool and BBQs. The free breakfast is really great and convenient.

10/10

Exceptional

10 Sep 2025

Adrian

Friendly, clean and comfortable

The staff are so friendly and helpful. Breakfast was great - lots of choices and something new every day. Room was clean and comfortable. The hotel and courtyard are very nice.

Friends_and_family Friends

8/10

Excellent

10 Sep 2025

Kaitlin

Dated hotel but clean and comfortable.

All the staff I encountered was amazing (shout out Stacey!). The rooms are dated but comfortable. My sheets and a towel had some staining but nothing crazy. My first room has a trap door to the attic that was not locked which freaked me out (room 211), but Stacey was kind and quickly transferred me to another room. Room 204 was great aside from the AC blew directly on you when in bed. Unfortunately there’s no “fan only” option so I’d wake up when AC kicked on and was freezing. I turned the temp up the next night but it would still kick on. I think the bed needs to be on the opposite wall (also not looking at the door in bed, then). Breakfast was excellent, hot breakfast with continental options.

Business

4/10

Poor

09 Sep 2025

Irene

The sink and bathtub didn’t drain well. The room had a foot smell. The carpet needs to be removed. The dryer almost burnt my cloths. The location is beautiful and the breakfast was good.

10/10

Exceptional

08 Sep 2025

Darlene

This is an excellent property. The staff were incredibly friendly and helpful. The rooms and property were very clean and the breakfast was a nice added touch. We will definitely be booking here again next year.

Leisure Family