Name: Hotel Casa Tuirak
Address: Pacelación Lomalinda Casa 2, Pereira, Risaralda, Colombia, 660009, CO

8/10

Excellent

31 Jul 2026

Sorely Vannesa

ESPECTACULAR TODO!

10/10

Exceptional

29 Jul 2026

Linda J

Casa Tuirak exceeded our expectations in every way. The property is stunning, peaceful, and surrounded by breathtaking mountain views. From the moment we arrived, the staff made us feel welcome and were attentive throughout our stay.

We arrived at 7:00 a.m., well before check-in, and the hotel offered us the option of enjoying the facilities while we waited or paying for an early check-in, which we appreciated after traveling overnight.

There was a room assignment mix-up during our stay, but the way the staff handled it truly reflected their commitment to guest satisfaction. They went above and beyond by upgrading us to the Presidential Suite, an incredibly generous gesture that we sincerely appreciated.

A special thank you to Jeffrey, who coordinated and guided our tours. The hotel also arranged all of our transportation, making everything seamless and stress-free. Jeffrey was knowledgeable, professional, and passionate about the region, making every excursion memorable.

The restaurant was exceptional. Every meal was beautifully prepared, full of flavor, and made with great attention to detail. The entire team consistently provided warm, genuine hospitality that made us feel at home.

Casa Tuirak is much more than a hotel—it is an experience

10/10

Exceptional

21 Jul 2026

Paola

The property was wonderful, the staff was incredible. Great location and food was really good. Pool was amazing. The only thing I would change would be the access to the hot tub/steam room. One has to pay to use it as a massage service. Access to it would be nice with out charging for it. Other than that, its a wonder hotel.

Family

8/10

Excellent

29 Jun 2026

Bithiah

The hotel was really nice. Staff very nice. A few things that can improve in the rooms you can hear music and noise from the kitchen. The power went out due to electrical issues. But in general everything was nice. Food and service very good. Breakfast excellent.

Family

8/10

Excellent

27 Jun 2026

Ricardo

4/5 stars

Partner

10/10

Exceptional

23 May 2026

Manuela

I love everything!!
Highly recommended!!

Family_with_children

10/10

Exceptional

16 May 2026

Daniel

Having been greeted by a smiling Sebastian, he set the perfect tone for the visit. 😊

Esteban and Karla were excellent restaurant staff, always quick to accommodate; and Jonathon’s chicken recipe is a must try! I believe it to be the most moist and succulent chicken I have ever eaten, superb! 😋

Paola was an exceptional concierge, coordinating three tours to Cocura Valley on horseback, Termales Santa Rosa, and a local coffee farm; all wonderful in their unique ways.

Natalie, the cleaning lady, did a great job of caring for our personal needs, and Santiago, the yoga and hiking guide, provided tranquility to all of the guests lives.

Muchas gracias to all!

10/10

Exceptional

15 Mar 2026

Catalina

It was very relaxing & zen environment. We disconnected & really enjoyed the sounds of nature and the views.

4/10

Poor

28 Jan 2026

Katie

“My impression walking in versus leaving was a complete 180.”

Let me start with the positives—and the reason you don’t need to stay overnight to enjoy this place. The food is absolutely delicious. You can make a reservation, take your pictures, and enjoy a beautifully prepared dinner and well-crafted cocktails. The food and drinks are easily 5 stars. The customer service inside the restaurant and spa was also warm and welcoming.

Unfortunately, my stay changed my overall impression. I stayed for two nights, and while the rooms themselves are very nice, they are not soundproof at all. If you’re placed near loud guests, it can be extremely disruptive. When we first contacted reception, we were told the noise was coming from trees. It wasn’t until our second call that the receptionist realized our neighbors were actually having a party. Having to argue that the noise was not trees was frustrating and disappointing.

The biggest issue, however, was related to why I came in the first place. I was considering this property as a potential wedding venue. I had scheduled a meeting with the wedding coordinator a month in advance, and they never showed up. I was left on read repeatedly with no follow-up or explanation. It was incredibly disheartening to not be given even basic respect or time, especially for a location with so much promise. It honestly made me question how I would have been treated had I actually chosen this place for my wedding.

This property has so much potential

10/10

Exceptional

31 Dec 2025

Fabian

What a beautiful place! Probably the nicest hotel we‘ve stayed at during our entire Columbia trip. We really liked the vibe and concept of the whole place - highly recommended!

Partner

10/10

Exceptional

27 Dec 2025

Viviana

The property is beautiful and very serene. Our nature walking guide provided a zen experience through the tropical forest down to the pristine waters of the nature reserve. The rooms are lovely and quiet. The hotel and pool are magical.

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Adriana

The experience at the hotel was lovely and the food at the restaurant was delicious. I would definitely come back

10/10

Exceptional

08 Dec 2025

Matthew

Great service, property , pool and room. They are quick to help and very organized.

Leisure

10/10

Exceptional

01 Dec 2025

Sara

I really loved my stay here. Amazing and friendly stuff. The food was next level of quality and taste. All the waiters were super kind and friendly. The room was clean and cosy. Really sad I stayed only 2 nights, I wish I stayed longer.

10/10

Exceptional

03 Oct 2025

Andrea

Oasis en el Eje Cafetero

Un Hotel Ideal para descansar!

Partner

10/10

Exceptional

20 Sep 2025

Mike

Nice place

Leisure Partner

10/10

Exceptional

31 Aug 2025

Sergio

It's a spectacular place to rest, disconnect from the city, and connect with nature. The gastronomic offerings are excellent, as well.

Leisure Partner

10/10

Exceptional

19 Aug 2025

Laura

Wonderful property, food was good (just not the usual Colombian food, but still good). Pool and spa are great, the property hosts daily walks to the river and meditation sessions. Overall easy to get to the highway and it’s pretty safe. Only downside was that there really wasn’t much hot water for showers and the lighting in the rooms is very dim plus no mirrors (I think it’s just for the aesthetic of the property though). Overall great would stay here, staff is very helpful.

Leisure Partner

10/10

Exceptional

18 Aug 2025

JOSEPH

Excellent service, Mateo, Sarai and Mariana are excellent in the dining area as well as Byron.

Very niche boutique hotel...great experience

Business_and_leisure Self

4/10

Poor

09 May 2025

Dora

There is no TV, poor lighting several steps around and when it rains it’s not safe to walk around, the bathroom has a very small sink and small mirror, floors are super cold and shower drain gets blocked, the Resturant is really one Star, the staff are friendly , the road to this property is a real challenge , beware when you book here , overall we had a bad experience , will never come back

Leisure Partner

10/10

Exceptional

07 May 2025

Ivan

Amazing

Partner

10/10

Exceptional

05 May 2025

JHANIO

Beautiful place. Pool is really nice. Food could be better

Business Partner

6/10

Pleasant

14 Apr 2025

Jason

Beautiful property in desperate need for a good chef and better on the ground coordination for activities. The activities they offered were organized by a massive operator that doesn’t provide enjoyable options

Leisure Self

10/10

Exceptional

02 Apr 2025

Juan

THERE IS NOT SECURITY GUARD AFTER 10:00 PM.

THAT'S THE ONLY THING WE DON'T LIKE, ANYTHING ELSE IS GREAT

Business_and_leisure Family

8/10

Excellent

14 Mar 2025

VICENTE

Falta equipar mas la habitacion. No hay espacio para desempacar no hay ganchos para colgar el sanitario no tiene ventilacion el ventilador no funciona

Leisure Partner

8/10

Excellent

16 Feb 2025

Sarah

Middle of nature reserve , beautiful verdant location. Wonderful included breakfast . We had dinner twice at the restaurant , was delicious and flavorful . Staff attentive.
New property, some advertised facilities are not available - No spa, airport shuttle as advertised . Rooms were nice size and rustic to go with natural reserve theme .They have some issues with drainage , Bathrooms were smelly , very offputting . Room configuration bit weird - doorway to shower area . No doors to shower , only half glass door with full visibility of shower from room . Other Glass wall of shower faces outer hallway - can easily fix with some curtains. Overall nice , with a few tweaks can be better .

8/10

Excellent

10 Jan 2025

Jean-Robert

Good. Not quite ready to open

Partner

2/10

Poor

07 Jan 2025

Bart

During our 5-night stay, we had several issues that significantly impacted our experience:

1. No hot water in the room.
2. We were assigned the wrong room despite paying for an upgrade to a better one.
3. Room service was forgotten on two out of the five nights, and we had to ask for it to be done.
4. Lack of privacy – people can easily see through the window while you're showering, and you can hear everything happening in other rooms.
5. The spa was out of service and couldn’t be used.
6. There was no TV in the room.
7. Poor service – the staff was inattentive and unresponsive.

Overall, we found this stay to be overpriced given the issues we mentioned.

Leisure Partner

10/10

Exceptional

28 Jul 2026

enrico

This is à great hotel in an amazing area. The rooms and social áreas are very well decorated. The pool is beautiful and so the view. The best is the kindness of people and the two free of charge experiences of relaxation and walking. Restaurant is good too, ambience is top.

10/10

Exceptional

29 May 2026

Sinead Rebeca

Excelente lugar

Family

8/10

Excellent

25 Jan 2026

ANDRES

El hotel muy bueno, la atención excelente. La comida del restaurante todo por mejorar.

10/10

Exceptional

16 Jan 2026

John

Muy bonito todo el hotel y las vistas espectaculares el personal muy amable los Recomiendo 💯👍

8/10

Excellent

30 Dec 2025

DORIS SANDRA

El hotel está está increíble, la alberca caliente lo máximo, la comida muy rica, las vistas inigualables, el servicio en el restaurante excelente, el Spa deja mucho que desear, las cabinas son mega chiquitas y sumamente calientes e incómodas, la terapeutas no caben y al darte masaje en la espalda su cuerpo coca con tu cabeza volviendo la experiencia muy incómoda, solo hay 1 baño, Spa no recomendable. La habitación padre sin embargo tiene dos GRANDES inconvenientes, las luces no se pueden controlar y se enciende o apaga todo de un jalón y hay un tipo es tractor o ventilador (incrustado en la pared) que NUNCA se apaga, eso me pareció fatal.

Leisure Family

10/10

Exceptional

26 Oct 2025

Julieta

Excelente todo y una vista maravillosa las habitaciones amplias

Friends_and_family Friends

6/10

Pleasant

10 Oct 2025

Maria

El lugar es muy bonito
El servicio del restaurante muy bueno.
Lo único fue que no nos salió agua caliente y nos dijieron que se demoraba e igual nunca salió. Y hubo mucho ruido como 5 de la mañana y lo dijimos al salir y fue como no para nada nadie entra a esa hora. Pero pues fuimos a relajarnos y eso no nos dejó dormir

Partner

10/10

Exceptional

20 Sep 2025

Antonio

Unico de principio a fin

El hotel es genial, una oportunidad única para desconectarse de y relajarse. El servicio del Spa es increíble con un personal amable y muy capacitado. El restaurante también es una locura los platos son exquisitos y el staff se toma su tiempo y esfuerzo en hacer de un experiencia inolvidable. Finalmente el sendero del no tiempo con nuestro guía Juan Yarik no se lo pueden perder. No puedo esperar para volver

Partner

10/10

Exceptional

17 Jul 2025

Mercedes

Hermoso hotel situado en el eje cafetalero con increíbles vistas y paisajes. Las habitaciones cómodas y amplias, el restaurante con platos fusión de comida típica de la región y con una gran vista. Solicitamos servicio de tour privado y fue excelente.

Leisure Family

10/10

Exceptional

20 Apr 2025

Reynaldo

Excelente opción en las afueras de Pereira

Muy confortable. Excelente servicio y amabilidad de los trabajadores. Instalaciones nuevas modernas y acogedoras. A 20 minutos de Pereira, recomendación tener vehículo para entrar y salir fácilmente.

Partner

6/10

Pleasant

31 Mar 2025

Mauricio

Es un lugar bonito, con personal de recepción y bar amables.
Oportunidad de mejora:
En las habitaciones hace falta acondicionador, toallas para manos o faciales, vasos, percheros…
El hotel debe tener reserva de agua. Él finde que estuvimos no hubo agua y nos tocó irnos sin bañarnos…
La señora Lina García que apoya en el desayuno tiene poco sentido de pertenencia con su trabajo y espacio.
Su actitud y comportamiento lo reflejò.
La piscina estaba fría!

Leisure Family

10/10

Exceptional

18 Feb 2025

José

One of the best hotel stays I had in my life, absolutely worth going there.

Leisure Partner

8/10

Excellent

11 Jan 2025

Harold

Lujo en las montañas

Gran hotel en el eje cafetero. Aún con cosas que mejorar (abrieron hace 1 mes), pero en términos generales, una excelente opción para descansar. Lujo en las montañas. Paz y hermosos paisajes. La mejor piscina del mundo (caliente y con una vista inmejorable).

Partner