Elite Luxury Hotel

Vietnam , Hoi An - Danang - Central
Da Nang, Phan Châu Trinh, 92 9
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20 reviews shown

10/10

Exceptional

05 Jun 2024

Parnia

Property is very beautiful. I booked an ocean view room but as they did not have one they upgraded me to a beautiful suite. Of course i paid extra but they gave me a good discount. Breakfast was very good. Pool,spa, turkish bath were awesome.
The only concern is the property located on a steep hill and if you dont have a car or cant walk on slope, then it will be a challenge.
But around the property you can find shopping center and resturants.
I would like to thank \"Cagdas\" the helpfull kind man on front desk.
The fridge did not work and he send a mini firdge to the room which was convinent for a few days stay.

Business_and_leisure Self

8/10

Excellent

03 Aug 2022

YURII

The floor was a bit dirty, the other stuff on good condition.

Partner

4/10

Poor

27 Mar 2022

michael

Pros:
Clean room
Comfortable bed

Cons:
Reception does not give warm welcome, not even a smile.

Called and said bed sheets were wet, not dried enough. They said this is normal and they don’t have anymore. Had to take the damp comforter off the bed to let it and the sheets dry for a couple hours before laying on the bed for a nap after a long drive.

Spa personnel were nice, but was cold like they don’t want to turn on the heat. Plus, we made an appointment and was delayed 30 minutes for massage.

Restaurant was very bad and food was subpar. Buffet was very basic and overpriced for what it was. Ordered off the menu, pictures much better than the food. Had to send back French fries, cold mixed with hot, like they were trying not to throw out old ones. Had to send back bread because it had mold on it. Went to pay and they said their credit card machine was broke for the last 3 days, they wouldn’t go to another part of the hotel to get another, so I had to pay cash. Just paid with credit card at the spa an hour earlier. Again, customer isn’t important.

I have lived in Turkey for the last 10 years and my wife is Turkish. We travel a lot and this one night stay was very disappointing. We will not stay here again.

Leisure Family

10/10

Exceptional

03 Nov 2021

Stanislav

Pretty well

Everything’s fine, the place is quiet and calm. The only disadvantage is staff at reception during night shift. I wanted to upgrade my meal type for one night, to have dinner, prepared cash to pay, but receptionist (was a men) just didn’t know how to do it by hotels’s system. It took us nearly 20 min to wait, but he couldn’t finally. Had to go to restaurant and pay there, what was not a problem, but please don’t make your guests waiting.
Other hand is great, I’ve used almost all duties from room service to airport transfer from hotel and there’s nothing negative to say.
Thank you.

Partner

10/10

Exceptional

19 Oct 2020

Alex

Great place! Clean and the staff are all humble and help anyway they can! If you ever came to Alanya, this is the place to stay at!!

Business_and_leisure Family

6/10

Pleasant

11 Aug 2025

Fatih

Lang wachten terwijl check in 14:00 was! Kamers oud er loopt mieren op tafel en bubbelbad buiten oud

Leisure Family

10/10

Exceptional

21 Sep 2023

Suat

Harika

Ben cok memnun kaldim gerek temizligi gerek odaların konforu acik ve kapalı yüzme havuzu oyun alanları aracı olmayan ve araçla gitmek istemiyen icin denize 15dk bir servisi tek eksiği herşey dahil olmaması onuda ekleseler süper bir yer sakin tam tatil yeri

Friends_and_family Family

8/10

Excellent

02 Aug 2022

Ronnie

Fantastisk beliggenhed

Fantastisk beliggenhed i dejlige omgivelser. Hotellet er super flot med gode faciliteter. Eneste minus er at der mangler en del finish.

Friends_and_family Family

8/10

Excellent

11 Jan 2022

Gözde

Huzurlu Tatil

Ailecek oldukça güzel bir tatil geçirdik iki küçük çocukla gitmemize rağmen gayet konforlu bir tatil yaptık Odaların manzaraları çok güzel. Sahil biraz uzak yürüme mesafesi 15 dakika. Hareketli tatil yapmak isteyenlere uygun bir otel olduğunu düşünmüyorum zaten resimlerde görüldüğü blokların sadece 2 tanesi Otel diğer bloglar rezidans tarzında ve şahsa ait.

Business Family

6/10

Pleasant

09 Nov 2021

Marko

Nice hotel but not 5 star

We was in the hotel in the end of the October for one week. Hotel is really nice and frame for really quality 5 star hotel is there. It's clean and workers are friendly, but well it don’t work like a 5 star hotel at all.

One nice lady speaks fluent english in the reception and few other people speaks english, the rest cannot communicate with you, they can take the orders in the restaurant but no matter what u ask they don’t understand. It makes things bit difficult but we could live with that. But when u ask some food for example from the buffet many they don’t understand / listen what you say, they start to put food on your blade immediately and then u get wrong food, wrong amounts etc. They should listen your order fully, before turning their back and starting to put food on your blade.

They never write down orders, so many times they come back to you to ask what was the order.. Few times they even forgot the orders totally, especially if u ask basic thing like water. in the pool area many days nobody came to take orders. Some days there was person to take orders.

Usually in 5 star hotels, or even 3-4 star things are setup similarly every time you order something. Well in one week time we got coffee in 7 different kind of glasses/cups, in same breakfast it could be 3 different kind offs.

We paid breakfast and dinner in advance for every day. Food is basically good but boringly the same every day in the buffet, so in the last night we didn't even want to eat there anymo

Partner

10/10

Exceptional

31 Aug 2021

Roxana

La limpieza, comida y servicio fueron excelentes

Friends_and_family Family

2/10

Poor

30 Aug 2021

Emre

Vasat Bir Otel

Personelin ve otelin servis hizmeti rezalet. Odaya getirdikleri servisin boşlarını bizim geri koridordaki boşların toplandığı alana götürmemizi istediler. İkinci bir buz kovası istedik önce ilkini geri getirin bize, sonra diğerini verelim denildi. Otel zaten denize uzak, havuzu da bildiğin çocuk havuzu gibi. Aileyle gitsen çocuklar için animasyon ekibi yok. Restaurant ekibi desen son derece amatör, yaptıkları işten menüden servisten bir haber. Yazılacak çok şey var ama özetle 10 üzerinden 2.

Friends_and_family Friends

10/10

Exceptional

29 Aug 2021

Graber

Le lieu est splendide , le personnel sans exception est plus que sympathique, adorable , toujours souriant et aux petits soins . Ce que j’ai moins aimé est que la chambre notamment la salle de bain n’était pas très bien nettoyé mais ce n’est qu un léger détail car tout le reste frôle l’excellence .

Leisure Partner

4/10

Poor

09 Jul 2021

Verified traveler

Unfreundliche Mitarbeiter an der Rezeption

Leisure Family_with_children

8/10

Excellent

04 Jul 2021

Adem

Güzel otel

Temizlik çok iyi denize uzak deniz plaj yok vasat

Partner

10/10

Exceptional

12 Jun 2021

Amela

Super zufrieden

Es war exzellent. Nichts zu beanstanden.

Partner

10/10

Exceptional

16 Feb 2021

Ersin ibrahim

Harika !

Harika ve her zaman tercih ettiğim bir otel. Bence Alanya’da gidebileceğiniz en iyi otel.

Business Family

10/10

Exceptional

08 Feb 2021

Ümit

Idare eder

Gayet güzel bir yer lakin denize uzak resimlerde ben sahilde diye dusunmustum temizlik olarak harika aksam yemegi guzeldi ama kahvalti biraz yetersiz mevsim ve virusude goz onunde bulundurursak sakin bir mekandı

Partner

8/10

Excellent

02 Sep 2020

Verified traveler

Très confortable

Hôtel 5☆ convenable pour un long week-end en amoureux mais peut être lassant sur du long terme.
Hôtel propre, les repas étaient bons et variés mais problème d'insonorisation entre les chambres les unes sur les autres. On entendait tout les pas et les portes qui claquaient.

Partner

10/10

Exceptional

27 Jul 2020

EMRAH

Ailecek harika bir tatil gecirdik. Odalar cok guzel tasarlanmis. Yemekler lezzetli calisanlar guleryuzlu. Hijyen kurallarina sıkı sıkıya uyuyorlar. Gerekli duzenlemeler yapılmış. Havuzlari gayet iyi. Cocugumuzla cok guzel zaman gecirdik. Denizden biraz uzak arabamizla geldigimiz icin sorun yasamadik. Ayrica deniz icin servis de mevcut. Oteli tavsiye ederim.

Friends_and_family Family