Golden Bear Cottages

4/10

Poor

03 Aug 2025

Vanessa

The property needs major repairs, the booked cabin we reserved was not available and this is the second time this has happened. Hot tub had freezing cold water again. Poor cleaning and old rundown cabin along with everything in it. It’s under new ownership and unfortunately it seems like saving every penny is their priority and not an investment property.

Business_and_leisure Family_with_children

10/10

Exceptional

28 Oct 2024

Francisco

just loved it

6/10

Pleasant

22 Sep 2024

Monica

The cabin met our needs for one night but there was a leak in the kitchen. There was a large puddle of water.

Leisure Family

2/10

Poor

03 Sep 2024

Katherine

Please is just dirty in general. Bedsheets have forsure not been changed. The jacuzzi was not working. The shower pressure was horrible. TV was not working - Heater was not working either.

8/10

Excellent

02 Sep 2024

Marvin

Need to improve cleaning. Bed has a stain in the white sheets, and the tv control didn't have batteries

Leisure Partner

10/10

Exceptional

02 Sep 2024

Samy

Need to be upgraded. Hope they will donot slowly

Leisure Family_with_children

4/10

Poor

30 Aug 2024

Miles

Place is run down and unmaintained. Bed was cheap and rediculously hard. (Like a prison mat) dont do it, spend the extra money. Only bounouses was a decent pool and the cheap price.

Leisure Self

4/10

Poor

25 Aug 2024

Miles

Place is run down and unmaintained. Bed was cheap and rediculously hard. (Like a prison mat) dont do it, spend the extra money. Only bounouses was a decent pool and the cheap price.

Leisure Self

8/10

Excellent

18 Aug 2024

Molly

The room they gave us had a jacuzzi but was broken and that was mentioned when we checked in

Partner

10/10

Exceptional

18 Aug 2024

Jaime

100 stars! I love this place and will come back often. It was clean comfortable and the owners were kind and patient. They were up late for my late last minute arrival. I was in Fuzzy Bear 27 and felt at home. I had everything I needed and felt safe. Thank you so much for having me! I will be back many times in the future!

Leisure Self

10/10

Exceptional

17 Aug 2024

Madison

What a pleasant experience! The staff was so friendly and very helpful. I was a last minute late night booking and they made me feel very welcomed. My cabin was a little gem. Wish I could live there year round!

Business_and_leisure Self

6/10

Pleasant

08 Aug 2024

Susan

We returned to this property because of the volleyball and basketball nets, the pool and the playground. However, they no longer had a basketball or volleyball to borrow, some of the swings were broken, and they didn't heat the pool and it was ice cold.
Regarding the inside, it was not very clean, the window wouldn't

10/10

Exceptional

04 Aug 2024

Vanessa

N/A

Business_and_leisure Family_with_children

4/10

Poor

04 Aug 2024

Denise

No heat in the hot tub. Dirty pool. Toilet and kitchen sink leak. Couches so old. Bathroom old and falling apart. None of the amenities exist. I would not come back unless there was a total renovation. Don’t trust their website.

Leisure Family

8/10

Excellent

24 Jul 2024

Veronica

I liked the interior of the cabin and how it was very cozy, clean and had a vintage look.It does need some work on the outside area though. The staff was very friendly and easy to access.

Leisure Family

8/10

Excellent

24 Jul 2024

Wendy

Rustic but Cozy

Very cool cabin, spacious. Cool wood swing on porch. A bit noisy since close to main road but doable. Staff is very helpful.

Self

8/10

Excellent

22 Jul 2024

Joseph

Staff was very friendly.

Leisure Family_with_children

10/10

Exceptional

19 Jul 2024

Robert

What a delight!! Staff are very friendly and helpful. We will be back!

6/10

Pleasant

14 Jul 2024

Miguel

The place was nice but we recieved it in such filthy condition

Friends_and_family Family

2/10

Poor

14 Jul 2024

maria guadalupe

The person in charge does not have good communication. The room I had designated was too dirty. He assigned me another place. The only people who were nice were the ones who cleaned. I definitely would not stay in that place anymore.

Leisure Partner

8/10

Excellent

14 Jul 2024

Elaina

We booked a cabin with the Jacuzzi in the cabin, but when we checked in, it was broken down and said do not use. They did switch us to a cabin that had the Jacuzzi tub instead. Overall, it was a nice day, and the cabins are kept clean and they’re comfortable. It seems they’re under new management or new ownership, but the man working was very kind and we would definitely come back!

Partner

10/10

Exceptional

12 Jul 2024

Scott

I’ll stay here again

I really liked this place. Clean, comfortable cabin with a fully stocked kitchen (pots, pans, plate, etc). Very friendly staff. Great location near Boulder Bay Park.

Self

6/10

Pleasant

12 Jul 2024

Elvia

Not what we expected.

The cabin was nice, The manager is very accommodating. He gave us whatever we asked for. He gave us an outdoor umbrella and chairs as we were going to the beach. We also asked for balls so the kids could play and he gave them to us. The swimming pool was very clean. The cabin was very hot specially upstairs we had fans but because of the weather, it did not cool the place The resort is on a very busy street, so there was a lot of traffic on a very busy road. There was constant road traffic. Definitely not a quiet place . there were some things that needed to be fixed , And I did mention it to the manager. The coffee pot needed to be replaced the battery for the fire alarm also needed replacement. The resort is dated, It’s obvious that this cabins have been around for a long time and not much upkeep has been done to them, they need a lot of work, so does the resort. Pictures do not represent how it really is.

Friends_and_family Family

10/10

Exceptional

11 Jul 2024

mayra

Great space for family and pets

Leisure Pet

10/10

Exceptional

10 Jul 2024

Enrique

Ilove this place the manger was so sweet !!

Leisure Family_with_children

6/10

Pleasant

10 Jul 2024

Kirsten

Super cute location, but property seemed run down. Seems under new management and they don’t have their systems down yet. Ask at checkin for extra things like toilet paper or paper towels. Our room was not stocked with those.

Partner

2/10

Poor

08 Jul 2024

Josh

The tub leaked. The carpet was so dirty i couldn't put my son down and the linens where dirty

Leisure Family_with_children

10/10

Exceptional

07 Jul 2024

Pat

Great Place for a Vacation!

I really enjoyed staying at this property. It was comfortable, they provided everything I needed, and when I had an issue with the stove, they immediately came and fixed it. The pool was lovely, the grounds were clean and there was ample outdoor space for me to walk my dogs away from other clients staying there. It was close to the lake, close to shops and restaurants and a very nice place all around!

Self

10/10

Exceptional

07 Jul 2024

Bertha

Love this place! It’s my go to. 4th time staying here and I’ll continue to come back.

Leisure

6/10

Pleasant

07 Jul 2024

Kaelin

Good for a budget - it is what it is.

Great budget option for families. A lot of the amenities listed were not available. The staff was extremely nice and accommodating though. The hot tub was never hot, it turned green/brown and smelly by the time we left. The kids had fun in the pool though and it was cool/clean. The beds were “ok” comfort wise, they could use to be updated and pillows replaced but the sheets were clean, soft and fresh. Everything is outdated/rustic but clean enough. Clean dishes and fully stocked kitchen cookware was a plus. Overall we wouldn’t book it again but it’s a great option if you’re on a budget looking for a place for your family. Smooth experience with check in/out and overall it “got the job done”.

Friends_and_family Family

4/10

Poor

06 Jul 2024

Biloni

Old rusty house with no fans and air conditioning. Toilets were leaking and wobbly. Not worth the price

Leisure Family

10/10

Exceptional

02 Jul 2024

Adriana

Must return!!!

Went there with my family for a little getaway, this place was amazing and Nora is great, we enjoyed the lovely cabin that has excellent locación, thank you Nora for your hospitality and help.

Friends_and_family Family

6/10

Pleasant

23 Jun 2024

Chelsea Rene

Nora at the front desk was very nice and accommodating. The size of the cabin was sufficient for our party of 6 (4 adults and 2 kids). It had all of the necessary amenities to get through our weekend trip. However, this place is severely outdated and not well maintained at all. While I understand the want to keep the cottages “vintage”, some things require updating such as windows, drapes, TVs, bedding, showers, outdoor benches and BBQs. This place feels very stuffy, dusty and most hardware and appliances are VERY old and not in great condition. The most unappealing part of the stay was the grounds. They are not well maintained at all, with tons of overgrowth, weeds, broken down parts of appliances and none of the common amenities are in working order or in good condition. The pool was decent. The picnic bench outside of our cabin was broken, splintered and weathered and unusable. Cobwebs, bugs and dust everywhere. I would most likely not stay here again as there are so many other cabin choices that are better taken care of within the same area for similar pricing.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2024

Estasy

Nice that’s a walk from Boulder park

10/10

Exceptional

18 Jun 2024

Jewel

Nice place to be cozy and cool with the family. The cabin was rustic and cozy . I liked that it had plenty of beds and a whole kitchen. I liked all the family friendly perks like playground basketball court volleyball net horse shoes grills and picnic tables.The pool and hot tub were nice as well. I wish the fire pit was working so we could have utilized it but s’mores using the grill worked just fine. The place isn’t real fancy more homie and cozy but I liked that about it . It was peaceful and the family had a good time. Five minutes drive away is the village shops and a great park we also really enjoyed. All in all it had everything we needed at a great price and I would prefer to stay at this cozy cabin rather some overpriced fancy hotel.I would love to see it in the winter time as it seems that is the primary season for this little town but it was a great place to stay cool and enjoy some nature in the summer time.

Leisure Family_with_children

10/10

Exceptional

11 Jun 2024

Stephanie

Awesome Stay!

The staff were very accommodating and the location was beautiful. Easily accessible and close to everything! I would definitely stay here again and I’m recommending Golden Near a cottage to all my family and friends.

Friends_and_family Family

4/10

Poor

10 Jun 2024

Brian

You get what you pay for.

The property is really run down and the cottage we stayed in was very neglected. From simple little things like burnt out light bulbs to the blinds feeling greasy when we went to open the windows. It’s pretty sad since the property looks like it once was a nice place. The lady in the office was really nice though.

Partner

6/10

Pleasant

08 Jun 2024

Lourdes

The worst part of this place was the bed. A memory foam mattress that lost it's memory about 2 decades ago. Once you got on it you were getting out without help. we also heard what sounded like rats crawling around the roof but could have been birds. we reached out to the management company for a refund but never heard back.

Leisure Family

10/10

Exceptional

29 May 2024

Kristen

Real comfy place to stay. Full kitchens with all the utensils and cups and pans, so you can bring your own food and cook. Log burning fireplace for a real fire in the cabins. Grounds needed to be cleaned up, but I guess the resort just reopened to the public after housing ski resort employees. Those employees need to clean better, the gal the runs the place was completely overwhelmed and I felt sorry for her.

Leisure Friends

8/10

Excellent

26 May 2024

christian

Family trip

Cabin nice but could use some TLC. Downtown a few mins away

Friends_and_family Family

6/10

Pleasant

18 May 2024

John

Well used but comfortable

We were there “pre-season” so the pool and jacuzzi were closed unfortunately. The office folk were friendly.

Partner

8/10

Excellent

25 Sep 2023

HENRY

Extra surprse charges. Very friendly and accommodating staff.

Leisure Family_with_children

10/10

Exceptional

25 Sep 2023

Jacqueline L

Great place to stay and can even take your dog!

It was a cute rustic cabin, and it was so clean. When we got there we enjoyed all the amenities that were provided they gave us coffee to making the coffee maker, which is a sweet surprise. For my preference the beds were a little bit on the southside but I know some people like softer beds than I
do. The owners are really sweet and very helpful. All in all was a great place to stay. And one of the only properties that accept pets.

Friends_and_family Family

6/10

Pleasant

05 Sep 2023

Mareia

There were several large groups that used the outdoor amenities, making a lot of noise. I was looking for a romantic getaway not this.

10/10

Exceptional

28 Aug 2023

Patricia

Great location! Super cute cabins. Clean pool and spa. No issues with parking. Friendly front desk lady. Second time visiting and I’m sure there’s a 3rd coming!

Leisure Family

4/10

Poor

03 Aug 2023

Lori

Cabin and Amenities Not as Listed!

Amenities listed were not accurate. I booked specifically for those. A 2 bedroom was listed, jetted tub, washer and dryer, pool table, iron & ironing board, board games, but it had none of those. I thought i was getting all I was looking for but got none! We were even asked to leave the pool early because the lights dont work even though the sign says 9pm.
I got a small cabin with a loft. It had a ceiling fan so low that i had to keep my kids away from it so they don't hit their head on it. The pool table & foosball is not open to the resort, they only had a facility washer and dryer which were broken, the iron and ironing board had to be borrowed from the office. The kitchen had no curtain so there was no privacy. Our cabin also had a very old and dirty picnic table which was peeling away as well as wooden lounge chairs that we wouldn't use. Our cabin also didnt have a bbqer.
When I brought up these issues to the office, their response was that I booked through Hotels.com which is a 3rd party so they don't have control over how their amenities are listed. They even said they've had complaints from others who have booked 3rd party. Well as a business owner, they should make sure it is accurate! I overpaid way too much for what i got and they are non refundable so couldn't go elsewhere. It was my first time at Big Bear Lake and wanted it to be a memorable trip for my kids, but i couldn't help but just want to leave!

Friends_and_family Family

8/10

Excellent

31 Jul 2023

Emilia

They had outdoor grills, camp fire pit, and other things for the kids to enjoy such as pool, hourse shoes, volleyball.

Leisure Family_with_children

10/10

Exceptional

30 Jul 2023

Kristen

I really liked the location, close to Boulder Bay, walking distance, and the property offered a lot of things. Fire pit, hammock, each cabin had their own picnic tables and parking. BBQ was available and they would bring them to your cabin. Only thing I didn't like was my neighbors, they were loud and very inconsiderate for other people. Property was Great.

Leisure Pet

10/10

Exceptional

24 Jul 2023

Verified traveler

Enjoyable

The cottage my family and I stayed was very clean, cozy and comfortable. The staff was super friendly. It made our stay very enjoyable. I will definitely be returning!!

Friends_and_family Family

4/10

Poor

20 Jul 2023

Juana

Dirty beds, it was obvious they didn’t clean the beds from previous guest, black widow spider webs outside property near doors and windows, and the windows very dangerous unable to stay up as soon as I touched without any press goes dawn hardly beds were second floor no air conditioner we have to let the windows open it was extremely warm ,shower was dirty too, very bad experience.

10/10

Exceptional

09 Jul 2023

Robert

We only stayed two nights wish we could have stayed longer. Definitely a cozy little place. Looking forward to our next stay.

Leisure Family

4/10

Poor

08 Jul 2023

Parounag

the property had a strong gas smell and felt unsafe to stay.

Leisure Family

10/10

Exceptional

07 Jul 2023

Robert

Enjoyed ourselves and this was a great basecamp for activities in the Big Bear area. The cabins are pretty dated, but that adds to their charm and the experience. The staff was great and very accommodating. Would definitely stay there again.

Leisure Partner

8/10

Excellent

05 Jul 2023

Darlene

Nora was very helpful and kind . Property was quiet. We enjoyed our visit.

Partner

10/10

Exceptional

03 Jul 2023

Ayda Vanessa

I loved staying in a beautiful cabin, the place was so nice and quiet and very clean, I will recommend it and will come back for sure more often to relax and for a getaway.

Leisure Friends

8/10

Excellent

02 Jul 2023

ANA

Nice but since is close to road
It get noisy

10/10

Exceptional

31 May 2023

Meaghan

Love Golden bear

We love Golden Bear! We will stay here again. Staff was very accommodating and kind.

Friends_and_family Family

10/10

Exceptional

26 May 2023

Eden

Great spot. Had kitchen and 4 beds so our family of 5 was comfortable and could cook our meals at the cottage when we needed. The kids enjoyed the playground, horseshoes and volley ball net a lot. There was hardly anyone there which was kind of nice too. Pool and spa werent open yet but it looked like a decent setup and i would have enjoyed it for sure if it was. The ladies at front were both super nice. My wife rarely comments about how nice people are and this time she did both time and said \"wow, the people at big bear are so nice\". I recomend this place if your not looking for anything fancy but want a cozy cottage with the essentials.

Leisure Family_with_children

10/10

Exceptional

23 May 2023

VIRGINIA

Convenient and cozy

Our stay was very good overall. Our family enjoyed the stay and would book again. Bring your own consumables: shampoo & conditioner, paper towels, cooking oil

PROS: All rooms were clean, plenty of towels, everything we needed for cooking and serving food was provided, toaster, coffeemaker, microwave, oven & range, and full size refrigerator (Cabin 21), 32\" TV with cable, four queen beds and a king size roll out couch gave our group plenty of room, great wifi, convenient access right on Hwy 18.

CONS: The pool was closed until memorial day and the playground is rickety, no breakfast (plenty of places nearby). $50 fee charged at check in (described at booking but not added to hotels.com price.) Only some cabins have Jacuzzi tub (not a big deal for us). Stairs are small and narrow.

Friends_and_family Family

2/10

Poor

22 May 2023

Christopher

Charge hidden fees if you book through Hotels.com

As I've seen recently mentioned, they charge more per night if you book through hotels.com, etc. They say that it's an additional \"cleaning fee\". Apparently, they're saying we're dirtier than others? However, I work for a major hotel chain and I know that expedia, hotels.com, etc get paid a commission from the property for bookings they bring. In my opinion, they charge more at check in so that guest makes up the commission.
Also, what we booked WAS NOT what we got. We booked a 2 bedroom 2 bath. We got a 2 bedroom 1 bath. Couldn't use the jetted tub because it was located in a room you had to walk through to get to the only toilet. Ceiling fans didn't work but if you opened the windows you heard road noise all night and kids screaming by 8am. Main floor windows and 1 back door sealed shut, most outlets didn't work so there were surge protectors and extension cords hanging from the walls. They advertise an outdoor and seasonal pool. They have 1 that wasn't open. Not even comfortable outdoor space. They offer a spa which I never saw and a cafe/coffee shop that is non existent. They actually just have 2 vending machines. Their pictures and description make it seem that there's a nice common area with pool tables, etc. However, the main office area is VERY small and has gifts to purchase. I was told that the owners live upstairs in that cabin. Spend the extra money and stay closer in town. Believe me, with hidden fees, etc. you'll be spending it here.

Friends_and_family Family

2/10

Poor

15 May 2023

Bradley

Do Not Book on Hotels.com!

They charge you a lot more than it says on Hotels.com and they say the difference is a \"cleaning fee\" but it's not itemized on the bill. Wish we would have known that because we left the cabin WAY CLEANER than we found it. They basically flat out ignore whatever price you see on the Hotels.com website. Other than that, the \"premium\" bedding is a joke, our cabin smelled like pet pee and the cutting board in the kitchen literally had chunks of old dried meat on it. So gross!

Friends_and_family Family

10/10

Exceptional

01 May 2023

Vanessa

We loved the cabin really cozy and clean, great location near to restaurants

Leisure Partner

8/10

Excellent

26 Apr 2023

Michelle

The cottage was a little smaller than expected. The little table was wobbly with the legs getting in the way of walking around it. It was very clean and the bed was comfortable.

Partner

10/10

Exceptional

16 Apr 2023

Delores

Loved the rustic feel!

10/10

Exceptional

13 Apr 2023

Tammy

We enjoyed our cute little cabin and we would definitely stay here again!

Partner

8/10

Excellent

11 Apr 2023

Wendy

When we first arrived the office was closed, but the manager's phone number was posted on the front door, and she answered immediately. It only took a few minutes for her to come from one of the cabins, where she had been helping another guest, to check us in. The cabin was a good size, with a kitchen and bathroom. The queen size bed was comfortable, but my son's futon bed was lumpy. Overall the location is good, not too far from Big Bear and Snow Summit, where my son snowboarded while I hung around the Village, did some shopping, read my book, and enjoyed the weekend.

Leisure Family

8/10

Excellent

10 Apr 2023

Leslie

Cabin was nice and cozy

Leisure Family_with_children

8/10

Excellent

10 Apr 2023

Verified traveler

Cottage 27 Needs driveway repairs

The cottage driveway was too damaged to even park, we had to walk uphill through snow, water, and mud in order to access the cottage. The stove/oven did not work the smell of gas was so unbearable that we left the cottage door open awaiting office hours…

The positives, the cottage was vintage and cozy (perfect for two), customer service was good, and maintenance service (for the gas issue) was prompt.

It would have been nice to have been offered an alternative room/discount due to driveway condition

Partner

10/10

Exceptional

10 Apr 2023

Kimberly

It was like the little house on the Prarie. Loved it !

Leisure Family

10/10

Exceptional

09 Apr 2023

Ana

Was a good experience and I like the place very much

Leisure Family

4/10

Poor

05 Apr 2023

Dinika

The ants were swarming the kitchen. The fireplace could not be used as it smokes. The worst complaint I have is I finalized on Expedia and the the property tagged on extra fees that said taxes. When I asked them about it they said it was a cleaning fee that they don’t include in third party sites. I am not a happy customer and will never return and will tell everyone I know.

Leisure Family

2/10

Poor

28 Mar 2023

robert

Absolutely would never return. Makes the Motel 6 look like a five star.

10/10

Exceptional

27 Mar 2023

Patricia

We are returning customers for the past two years and love it here. We will be long term customers.

Leisure Family_with_children

2/10

Poor

20 Mar 2023

Sparrow

Keep driving.. not good

Couch sunk in... couldnt sit on it...the bed was unbearable. We checked out after 1st sleepless night...could not stay another night in that bed. Ended up going home. Not a good weekend. They did not call back as promised to refund at least the 2nd nightcwe didn't stay. Will never go back there

Partner

4/10

Poor

22 Feb 2023

Pamela

These are very rustic cabins. The kitchen has some basic supplies but definitely mismatched and not enough utensils. Bring some plastic plastic utensils. We were in a 2 bedroom cottage (10) which had 4 beds, enough for 5 people- maybe 3 kids and 2 adults. There is a living room with 2 couches and a very small TV (19 inch?). The first night the toilet flooded and we had water all over the first floor. It was had to contact. This happened at 2am I tried the number on their website. And no answer. We found out in the morning that they post the managers phone on the door of the office. BTW office hours are strictly 3pm to 5pm. No early check-ins. After the first night disaster they were able to move us to 2 studios that are side by side. Not the most con but since it was a holiday weekend BBL was fully booked and no other options. If we had not paid for our ski lift tickets I would have just gone home. The 2 studios are also very rustic (I am being generous here)-old and drafty! Even the toilet seats are old. They are the painted wood type that are badly faded. My child refused to sit on the toilet even though I cleaned it. If you like to recapture some wilderness, turn on the century immersive experience, come here. If you want some decent up to date decent accommodations- look elsewhere .

Leisure Family

8/10

Excellent

21 Feb 2023

Carmen

Golden Bear cottages

The heat in the bedrooms was unbearable at times

Friends_and_family Family

4/10

Poor

07 Feb 2023

Donelle

Not worth the money.

The property itself is cute, it was covered in snow when we arrived. We booked the comfort cottage with a kitchen.

Its very tiny, there was dog hair everywhere. The maintenance guy was very rude when we were loading up to leave. The office closed at 5p and we were unable to get toilet paper. I am not usually picky, but I would not stay here again.

Friends_and_family Family

8/10

Excellent

06 Feb 2023

Andrea

Cozy cabin, friendly staff.

Leisure Family

10/10

Exceptional

30 Jan 2023

Alyzza

Great

My family & I come to big bear every year & Golden bear cottages was one of the best places we've stayed at. It has a very homey feel to it and it was very comfortable. We will be back! :)

Friends_and_family Family

10/10

Exceptional

26 Jan 2023

Daisy

It was a great experience

10/10

Exceptional

24 Jan 2023

Nicole

The cabin was cute, cozy and clean. We had a great time.

Leisure Family_with_children

6/10

Pleasant

23 Jan 2023

Susan

Had a jacuzzi a plus. We didn’t use though.

There was definitely a smell of natural gas in cabin 19. They say it wasn’t but it definitely was.
Bring your own towels and toiletries besides toilet paper.

Friends_and_family Family

10/10

Exceptional

14 Jan 2023

WILLIAM

I booked a cottage that was supposed to sleep 10, but ended up with cottage that actually sleeps 8. Couches did not recline to make any type of sleeper. Be sure to bring air mattress just to be safe. Place was beautiful . Very Pet friendly enclosed yard Fire place need to buy wood . Go to stater brothers or Vons . Golden Bear Cottages is close to the village . Would definitely stay there again.

Friends_and_family Family

6/10

Pleasant

13 Jan 2023

Kathryn

Igloo cabin

We stayed in the “Igloo” cabin and it was cold. The bathroom was freezing no heat no heat lamp old tub, overall needs to be updated.

Partner

2/10

Poor

12 Jan 2023

EJ

Need to improve service and amenities

The room we were first assigned had a gas fumes from kitchen stove top, notified the manager to switch the room which was done with long hesitation and reluctance without apology. Other room we switched had no hot water and TV wasn’t working. I had to call the maintenance to turn on the TV and turn on the hot water. Outdoor jacuzzi was also too cold to use, call the front to talk to Lisa, owner but it wasn’t working for 2days. I decided to leave a day earlier than plan because of poor service and attitude from the owner. I wish I could get refund for my ugly and very disappointed stay. At least for a day I had to leave early.

Friends_and_family Friends

8/10

Excellent

11 Jan 2023

christina

Booked a cottage with 2 bathrooms only to find out they did not have a 2 bedroom with 2 bedrooms and that was an error on Expedia. 4 women and only one bathroom. There is a cleaning fee the property charges that is not stated. Issues we had were resolved quickly by maintenance Manuel. He was an absolute gem.You need to bring your own heaters for upstairs as only one heater in the living room.
Would we stay agon, yes. But now we know better. Buy firewood in bulk at the grocery store to save you money.

Leisure Family

2/10

Poor

08 Jan 2023

Jamie

Do not recommend, will not be returning- EVER. Check in should have been at 3pm, we weren’t able to check in until 430pm due to rooms not being cleaned and ready. There appeared to be only one person on staff-running the office and cleaning the rooms, which really makes you think about how much time was put into the sanitation of each room/cottage. We reserved a deluxe studio. It was tiny. The cottage was completely outdated which I know is usually expected for cabins like this but it was pretty bad. Carpets had not been vacuumed and obviously not cleaned in years. I found hair on my “fresh” pillow cases, and upon closer inspection a public hair too. We requested fresh bedding which we had to put on our selves. I literally didn’t feel comfortable having my kids sleep here. The other bed was a pull out futon- NASTY! We requested sheets so my husband could sleep on it (family of four) but that didn’t help. Springs were nearly popping out of it. TV remote barely worked. It was taped together with black electrical tape. Bathroom was not much better. Black long hairs were around the bathroom sink faucet that I had the pleasure of cleaning off. Kitchen was ok, usable. But it’s the kind of place you don’t want to walk around barefoot and you worry all weekend if you’re going to come home with bed bugs. They need more staff and better attention to cleanliness. We had to stay with friends over at their rental because we didn’t even want to sit in ours.

Leisure Family

4/10

Poor

07 Jan 2023

Alberto

Liked the area. Did not like that our reservation wasn’t ready until about 5pm, 2 hours late

Leisure Family

8/10

Excellent

07 Jan 2023

Holly

Very simple cabins., basically everything you need. We have made this our third ski trip and have stayed with Golden bear.

Friends_and_family Family

6/10

Pleasant

06 Jan 2023

Verified traveler

Not as comfortable as our other stays

After a long day of traffic, we arrived at Golden Bear Cottages around 5pm. Upon checking in, I was told our cabin was not ready, but we could wait in the living room. We waited over an hour for our cabin to be ready. This was disappointing because we were tired from our commute and just wanted to relax.

When we went to bed, noticed the bedding appeared old and stained. The bedding was not warm enough, as it was a thin blanket and a thin quilt. It was so cold upstairs, that my son and I slept downstairs, in the living room. Wall heater only warned up the living room.

The next morning, shower and tub were backed up. We notified the front desk and they did fix it. Shower is stained, Bathroom was not very clean.

We've stayed at these cottages a couple of times before, because they're not too far from the village and snow valley. They're also, pet friendly and we like to take our dog. This stay, however, was not as comfortable. I may just bypass them and stay somewhere else next time.

Friends_and_family Family

10/10

Exceptional

29 Dec 2022

Maria

Cute place to stay close to restaurants as well 😄

6/10

Pleasant

20 Dec 2022

Jodi

Let me explain why it was just OK. Our first day we didn't have internet. On our last day I noticed the Carbon Monoxide detector AND the smoke detector don't work. I called the front office and she blamed it on former guests. Shouldn't it be the property's responsibility to make sure they work? Lastly, two of the gas stove burners didn't work so we had to smell gas the entire 4 days.

Leisure Family

10/10

Exceptional

19 Dec 2022

Christine

Great property, our family enjoyed our stay and we will be back.

Leisure Pet

6/10

Pleasant

05 Dec 2022

Jasen

Location was great. Grounds of property were kept up nice spacious areas. Believe most or all cabins have their own personal parking which is very convenient.
Cons heater in cabin wasnt working first night called after hours number for help did not get a response until 630 am so first nihht we were pretty cold.cleanliness was sub par hair stuck on the walls in the bathroom pullout out soaga bed had crumbs in it for 300 a nigjt definitely expect to ne cleaner. Upon check out to go over these things with them office was empty called the number on door for assistance and no answer so just had to leave the key in the drop box for check out.

Friends_and_family Family

6/10

Pleasant

21 Nov 2022

Douglas

Good

Leisure Family

10/10

Exceptional

15 Nov 2022

Wenjing

Love this cottage. We will definitely choose to stay with golden bear for next trip. ❤️❤️❤️

Leisure Family_with_children

10/10

Exceptional

31 Oct 2022

Angel

The lady at the front desk was very nice and Hospital. Really enjoyed our stay.

Leisure Partner

10/10

Exceptional

24 Oct 2022

Rafael

Best place to stay

Great experience, excellent place to stay!!! My Family is already planning the next visit!!!

Friends_and_family Family

10/10

Exceptional

18 Oct 2022

Linda

Cute and clean. Perfect

Leisure Family

4/10

Poor

16 Oct 2022

Lara

Golden Bear Cottages

Wow! What a dump! Outdoor metal table and chairs were in the middle of the room, way too small, old bathroom, old blinds and the bed was awful! I would never recommend or stay there again. Very disappointing

Partner