Name: Motel 6 Big Bear Lake, CA
Address: 42899 Big Bear Boulevard, Big Bear Lake, 92315, US

8/10

Excellent

03 Aug 2026

Fernanda

Room was 117, near the office which was great. Staff asked what floor i would prefer.
besides the mosquitos it was fine. we used for overnight

10/10

Exceptional

02 Aug 2026

mark

Room was clean and the staff were friendly. However, it was a little noise with the club across the street, which was not under your control. Over it was a great stay at a very reasonable cost.

10/10

Exceptional

02 Aug 2026

Beatriz

Other than the limited television channels due to no signal, this was one of the best hotel experiences we've had traveling together (couple)

8/10

Excellent

02 Aug 2026

Bil

Architecturally, this property makes no effort to blend in with the \"forest mountain\" atmosphere of Big Bear Lake.\" The building itself was purely functional. I appreciated that the attendant asked if I had a preference for upstairs or downstairs. (He accommodated my wishes.) Otherwise, the attendant was not particularly friendly and did not actually welcome me. Also, he exhibited a strong foreign speaking accent that I found hard to understand. The room was clean and had all the basic necessities. There was some slight pre-existing damage to the wall that should be repaired before it is qualified to be occupied. There is an outdoor night club directly across the boulevard that featured a rock band playing into the night, however the sound did not penetrate the walls of my room -- although it may have done so for guests in rooms closer to it. I feel that this room was overpriced and did not represent good value.

6/10

Pleasant

01 Aug 2026

April

The beds were saggy and the place is run down both inside and outside. The first room they gave us, had ants so we requested a second room. The second room also had ants. Every time we went to the office, there was nobody there. We had to wait several minutes before somebody would come rushing in.

6/10

Pleasant

01 Aug 2026

Gustavo

🙏

6/10

Pleasant

31 Jul 2026

Mark

Do not use the wifi. It is unsecured. After my stay and using the wifi it has been two weeks of nothing but scam calls.

8/10

Excellent

30 Jul 2026

Mike

pets stayed free plus it was next to good places to eat and a dog friendly hiking trail.

6/10

Pleasant

28 Jul 2026

CAROLINE

Good.

2/10

Poor

27 Jul 2026

Drew

Ice machines were all out of order. Lots of dog poop around the facility. 2 rooms and both had bugs. Son got bug bites all over his back. Keys had to be re done because they stopped accessing the room. Had a friwnd that also got bug bites in his room. 1st room the doora would not lock for security at night. Walls in bathroom had obvious water damage. Ae left before our 4 day stay was over and rhey would not reimburse. Very bad experience!

4/10

Poor

27 Jul 2026

Ruzbeh

I would not take my kids here. It's right next to a place where people clearly get drunk and cause issues

6/10

Pleasant

26 Jul 2026

Armando

Very small rooms with thin walls. Bed blanket had holes, probably from cigarettes. There is no bed sheet.

2/10

Poor

25 Jul 2026

Drew

Room had an odor and floors were extremely dirty. Looked like no one has swept or mopped room 210 in over a month. Under the beds were extremely dirty and had used towels left behind from a prior guest stay. Bedding was so bad had to go out and buy my own blankets and pillows. Pillows had people’s hair all over inside pillow cases. Pillow cases stained.

6/10

Pleasant

25 Jul 2026

Chris

Pet friendly

10/10

Exceptional

23 Jul 2026

Jonathan

Clean and comfy

8/10

Excellent

20 Jul 2026

Jerry

This is the second time the gentleman checking me in tried to charge me $20 for the 2nd room key. This needs to be addressed or your customer base will stay somewhere else. Thanks

Family

4/10

Poor

19 Jul 2026

Timothy

Paid for a queen size bed. Was told they only have full in every single room. When you can choose size on Expedia or their website We feel we were overcharged and their advertisements for rooms is correct and mis leading
Outside of property not maintained at all
People living in rooms.
Very disappointed in our experience paid for two nights but decided to leave one day early due to sleeping conditions.
Will not recommend this motel to anyone.

Partner

2/10

Poor

19 Jul 2026

Glenn

Blanket on bed was paper thin, HVAC did not work correctly, so froze all night. Weeds all around property, Place needs grounds work. No working Ice machines.

Self

2/10

Poor

18 Jul 2026

Robin

When we were finally able to find the attendant Jesse, he did allow us access to our room early, but that was the only positive experience with this stay. The property was a mess with trash everywhere. We had ants in our room and horrible noise factor. I get it. It’s a motel six our expectations were not high, but this was probably the worst experience ever.

Partner

4/10

Poor

16 Jul 2026

Timberlie

Trash overflowing on stairwell,ice machines broken,no smoke alarm

Family_with_children

6/10

Pleasant

13 Jul 2026

gabor

It was a very nice hot weekend at Big Bear but from start to finish the ice machine was out of order and they don't arrange to bring ice! I was going to 7-eleven for three day for ice and they help me to give me ice for my small cooler at NO CHARGE. I'm coming to this motel for few years but will see next time?

Self

2/10

Poor

13 Jul 2026

Edgar

The blankets were dirty, the walls had streaks of some unknown substance, and there were few towels—which were in poor condition. You could feel the springs in the mattresses; it was a bad experience. It might be okay in an emergency, but it’s not worth the price—the hotel is overpriced.

Family_with_children

2/10

Poor

12 Jul 2026

rick

Room availability was terrible. Check in person not very helpful. Said downstairs rooms were not available because they were dirty and didn't have house cleaners to clean them. I am disabled and could not go upstairs. Always request downstairs. We looked in several windows downstairs that were clean and told the clerk. After telling him, he let us look. They were clean. If We hadn't used Hotels.com, we would have canceled our two day stay. We couldn't get our money back so we stayed. Clerk didn't care one way or another. No ice machine because clerk said it made the reception area hot and it was noisy. Sign says out of order. It's not, just unplugged. Thrashy and every room we have stayed in had something wrong with it such as leaky sink, sink clogged tv doesn't work, just horrible. We have only stayed because it is way less expensive than other hotel or motels in the area but it's just not worth it anymore. I go up there to have fun and I'm always put in a bad mood because of the staff or room condition which they don't fix

Partner

6/10

Pleasant

06 Jul 2026

Emory

The ice machines were not working! No guide for the TV! The beds were made with only top sheets were on the bed and their were long black hairs on the bed.

Partner

4/10

Poor

06 Jul 2026

RICHARD

I was very disappointed with my stay. The bathroom was marginal in terms of cleanliness, the refrigerator and ac did not work. The staff said they would replace it, but never did. Guests upstairs were very noisy all night, and the price for the room was quite high due to fourth of July holiday. All told, a very poor value and experience for the cost. I will not stay there again.

Self

4/10

Poor

06 Jul 2026

Abel

Staff was a bit rude and the grounds were not well kept. Ice machines broken and trash overflowing. Beds advised as queen but were more like full size.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Vardan

There was a lot of parking places.

Family_with_children

8/10

Excellent

05 Jul 2026

Joseline

Big parking lot , the room was clean , love that it’s pet friendly

Family_with_children

4/10

Poor

04 Jul 2026

normand

I would definitely not recommend this place There was no shower curtain in the shower. There was also no blankets on the bed.

Partner

6/10

Pleasant

03 Jul 2026

Hakim

Old and run down. It if you need a place to sleep and shower it will work.

Self

8/10

Excellent

29 Jun 2026

Loyd

Room was clean but some of the fixtures etc. are older and need some attention.

Also, the electricity got shut off each night for about 2 hours. I know this is not controlled by the hotel and they have no recourse with this issue, but it is a little frustrating.

Partner

2/10

Poor

28 Jun 2026

Martin

When we arrived, there were no towels, no toilet paper, and no blankets. We were informed there would be no coffee and the ice machine was broken. The floors were dirty. The grounds around the motel were unkept and dirty. Beds sag in the middle. We did have hot water.

Partner

2/10

Poor

28 Jun 2026

Olga

«Very bad hotel. It was dirty and the staff was very rude!!!!!

2/10

Poor

28 Jun 2026

Dima

Electricity went out entire block for the two days I was there

I am asking for a refund
Hope they will because I may as well camped!

Self

4/10

Poor

22 Jun 2026

Shane

Well the beds were made. That’s about it really, rooms had cobwebs in the windows, floor wasn’t swept well and it looked like it had recent construction done and it was never finished. Guy up front was not good at customer service. He was fast though which I gotta say is better than a friendly conversation. All and all it was just a poor choice.

Family_with_children

6/10

Pleasant

21 Jun 2026

rick

Ice machine turned off because it was noisy and made the reception room hot according to the clerk. Bathroom sink clogged. Told clerk and he said he wouldn't charge me for it ! Always something. Room pricing is lower than other motels in area. We just put up with it although it should not have problems like this

Partner

6/10

Pleasant

21 Jun 2026

john

Average room.

Family

2/10

Poor

21 Jun 2026

Bryan

Do not stay here! Everything was dirty! I had to cancel and find a new location.

2/10

Poor

21 Jun 2026

Ruben

Restroom walls were filthy, ac unit stunk

Family_with_children

2/10

Poor

18 Jun 2026

Aaron

I wonder how they are still open? extremely dirty place. Room and whole property. Obvious no cleaning people. Smelled of death. Horrible everything. Only good thing was checking out early. Please beware! Camp in your car better! If you pets find a higher priced place. It’s worth it!

Pet

6/10

Pleasant

17 Jun 2026

mingxin

The room hadn't been cleaned, but I was eventually moved to a different one.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Ryan

The property does not look very well maintained at all from the outside. It looks really trashed and outdated, but as for the room, the room was clean and sufficient enough for a motel 6

Friends_and_family Friends

10/10

Exceptional

06 Jun 2026

Brenda

We had to leave before our check out date due to feeling unsafe on the property. We saw a guy looking into our cars multiple times and also watching what rooms we were going into. We told the staff and they said they hadn’t noticed him on their cameras but were able to give us an accurate description of the guy we had seen. We did not feel comfortable staying any longer and got our belongings and checked out.

Family_with_children

6/10

Pleasant

01 Jun 2026

Joanne

It was a very decent place. I would stay there again.

Friends

2/10

Poor

26 May 2026

Brenda

We had to leave earlier than expected due to hotel
Staff/security not actively keeping the property safe. On multiple occasions a man was seen looking into our cars in front of us and watching what rooms we were going into. We alerted the staff who said they “were watching the cameras but didn’t notice him” yet they were able to give an exact description of the man we had seen. We did not feel safe and checked out immediately.

Family_with_children

2/10

Poor

26 May 2026

Iris Aileen

It is dirty and unsafe.

Partner

2/10

Poor

26 May 2026

Michael

Loud area, room wasn’t clean. Pictures on the internet are deceiving. Save your money.

Pet

8/10

Excellent

22 May 2026

Misti

Keep up the good work.

Partner

10/10

Exceptional

05 May 2026

Alejandra

It was fine

Business

4/10

Poor

03 May 2026

Kevin

Staff were amazing. Front desk was extremely helpful and friendly. The bed felt very old and uncomfortable. Heater stopped working and very little towels provided.

Partner

2/10

Poor

03 May 2026

Irma

Dirty bedding, cracked lamp, broken table, smells like a urinal. We didn't stay. Hazardous to our health. This motel should be red flagged and closed.

10/10

Exceptional

09 Apr 2026

drew

For a motel 6 it's quite comfortable and nice.

10/10

Exceptional

06 Apr 2026

MARIA

Very affordable and quiet place. Dog friendly ❤️.

Pet

10/10

Exceptional

03 Apr 2026

John

Clean room. Friendly and helpful staff and a nice location.

Family

10/10

Exceptional

27 Mar 2026

Norma

Yes

2/10

Poor

25 Mar 2026

Yuri

.

4/10

Poor

22 Mar 2026

Nestor Icari

The wall has blood stain and a lot booger

Family_with_children

10/10

Exceptional

15 Mar 2026

Anthony

Clean room, pleasant stay

Family_with_children

4/10

Poor

07 Mar 2026

Irene

Room has very thin blankets. You have to blast your heater to stay warm. Cockroach crawling in the bathroom. Front desk is distracted talking to someone on the phone instead of paying attention to the guest and efficiently complete the check in process.

Partner

8/10

Excellent

06 Mar 2026

Kara

Check in was easy and the room was clean.

2/10

Poor

06 Mar 2026

Josh

The room was nasty! Mold in the bathroom, hair in the sheets, dirty walls, etc. The staff brought us new sheets and they still had hair in them. The staff asked if we could just pick the hair out. Do not stay here!!! The mattress looked like it had urine stains and more.

Friends_and_family Family

4/10

Poor

05 Mar 2026

Monica

Super late Che k in 4 hours late
No towels
No blankets No hand soap
Nobody in the front desk
Terrible customer service

6/10

Pleasant

02 Mar 2026

Josh

2 washcloths, 1 medium towel, half roll toilet paper. otherwise all fine

4/10

Poor

02 Mar 2026

Maria

Not the cleanest but cleaner than camping. Great location to event center. Probably would not stay again, nor recommend if you have OCD or are used to super clean.

Partner

10/10

Exceptional

01 Mar 2026

Danielle

Exactly what we needed

Family_with_children

8/10

Excellent

27 Feb 2026

Marcela

Special thanks to the cleaning lady for taking care of me !!!

6/10

Pleasant

24 Feb 2026

Luis

Wait too long for a room

2/10

Poor

23 Feb 2026

Jleen

Door was really hard to open no help, not enough towels.

Friends

4/10

Poor

23 Feb 2026

Man Wai

What went poorly:

- Staff busy and incredibly slow check-in.

- Mattress was incredibly thin and lumpy. There was a LARGE divot on the right side of the mattress visible even with the comforter on.

- Thin sheets.

- Lots of light came in through the curtains.

- No toilet seat lid, so each flush would spray us. Ew.

- Only one side of the bed had nightstand/outlet/lights.

What went well:

- Hot water in shower

- TV

- Microwave

- Fridge

2/10

Poor

22 Feb 2026

Jeff

Yes

4/10

Poor

22 Feb 2026

Bret

The rooms are very smal, not enough pillows, and blankets. the room didn’t fee clean, but the heater worked good tho, no worth the price. If you aren’t worried about where you stay, then it’s ok.

Partner

2/10

Poor

21 Feb 2026

Karla

For starters the room was dirty and cold the heater was not working and there was no blankets it was 17 degrees outside and I asked the person working if they had any blankets they only gave 2 even though I let her know the heater was not working.

Partner

2/10

Poor

21 Feb 2026

Sierra

Waited 25/30 minutes to check in because no one was in the office. Fridge wasn’t working and all food went bad. Heater wasn’t functioning properly. It would go from hot to cold and during the night it was freezing in the room. No extra blankets so had to sleep with jackets on

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Manuela

The staff was very nice, location convenient but the room (bathroom) not enough clean.

Family_with_children

8/10

Excellent

16 Feb 2026

JOSEF

Room was clean but small. About what you would expect for a budget lodging. Lowest price I could find in Big Bear and within 2 miles of Village.

Leisure Pet

2/10

Poor

09 Feb 2026

tina

Dirty room, threadbare sheets, dirty threadbare towels, floor looked like it hadn’t been cleaned in weeks? The heater/AC was literally touching the bed, 2 tiny beds in a very small room! Good shower though! And fyi the free coffee in the office in the morning tasted like leftover hot water-yuck!

Partner

10/10

Exceptional

30 Jan 2026

Joan

Great place. Center of all activities

4/10

Poor

26 Jan 2026

Michael

Room was very small and dirty. WiFi did not work at all. No coffee pot in room. Zero service during stay. Would not recommend.

4/10

Poor

24 Jan 2026

Julyza

The room we reserved was a queen but we got there and they said they only have full beds.

Leisure Family

4/10

Poor

24 Jan 2026

Ethan

Ya get what you paid for. Staff was rude, rooms were sketchy, the towels came with hair, and more. If you can pay alittle more to go absolutely anywhere I would take it. But hey I wanted the cheapest option and got the worse experience I think I could have happen.

Leisure Partner

4/10

Poor

23 Jan 2026

Yick Huen

The room was neglected and could use some maintenance. But the worse thing is the staff that was on Friday & Saturday. He was the rudest and most disrespectful staff I have ever met. We asked for house keeping with some fresh towels which never came. After a long day out, we came back late &have no clean towels to shower, went to the front desk and asked for some nicely.He gave us 2 towels with attitude. I told him nicely we have 3 ppl if we can have more towels pls, he told us to come back tomorrow for it. When I insisted nicely, he threw the towel at the counter. I was shocked by the rudeness, but still I asked nicely if I can have some face towels as well please, he then threw 2 at me and slam down and shut the counter window on me. Asking for enough clean towels to use is basic stuff for any hotel, even a motel. It is not a big ask. Staff like that should be sacked for such rude disrespectful behavior and not even doing his job in customer service. He is more turning your customers away. I would have given my stay at this place a 1 or zero star if not for the other staff member Jesse. He saved the stay and pulled up the worse hotel stay experience ever. Jesse was very kind, considerate, and generous. He has gone out of his way to be thoughtful to us. We had a 5 night stay, &out of it, 2 night we had experience the worst staff of our life. So glad there were the other 3 days that we saw Jesse, the best staff we have met who has gone above and beyond. Thanks Jesse

Leisure Family_with_children

2/10

Poor

20 Jan 2026

liliana

Yes, the room was dirty full of lint and crumbs on the floor, broken toilet seat, leaking shower shooting water everywhere, in the middle of the night the fridge had a puddle of water leaking, the room had a horrible smell like garlic, beds are hard as a board.

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

Karen

Overall, great for the cost/ location - exactly what youd expect a Motel 6 to be. My only gripes was over the blankets and pillows. Both were painfully thin. When I asked on two separate occations for a second blanket I was told \"no, someone else might need one.\" What?

Leisure Partner

2/10

Poor

18 Jan 2026

Johnny l

The staff was unprofessional and rude

Leisure Family

2/10

Poor

18 Jan 2026

Trent

Bathroom was horrible. Clearly mold growing.

Leisure Partner

2/10

Poor

18 Jan 2026

JESENIA

The 2 bed room was very unclean, with hair on the bed, floor, and in the shower. We had to use our own blankets and sheets to cover the beds. The bathroom had mold, and there were not enough towels provided for four guests. When I requested additional towels at the front desk, I was told they could only provide one extra towel per room. Due to these conditions, we checked out the next day and moved to another hotel.

Business_and_leisure Family

2/10

Poor

17 Jan 2026

Melissa

The sheets, pillow, blankets were full of hair and did not seem clean. We were very uncomfortable and could not sleep because we were grossed out.

Also, we were cold and asked for extra blankets, and the front desk clwrk had a bad attitude and implied he would charge us extra for that.

Bad customer service and subpar cleanliness.

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Bryan

Yes. Everything wss good

Leisure Family

8/10

Excellent

15 Jan 2026

Anthony

Huh

Leisure Partner

6/10

Pleasant

15 Jan 2026

Glenys

Estuvo bien y fueron amables

4/10

Poor

13 Jan 2026

Derrick

Very Very Basic room. The ground were terrible. The clerk was on the phone with someone in India the whole time I was checking in. Very rude.

4/10

Poor

12 Jan 2026

Bessy

The room was neglected, dirty walls and mold in the bathroom walls. I remember staying here a few years ago and wasnt a 5 star but it was decent and clean. When i did my booking it said 2 queen beds and we got 2 fuil size beds. Floors were also really dirty. Wasnt comfortable laying on the bed because it felt dirty too. Not sure if they even change the sheets. The heater made so much noise it was scary.

Leisure Family_with_children

6/10

Pleasant

11 Jan 2026

ATIP

The room was dirty, with dust and hair along the walls. The interior was quite old, and the bed was old and saggy.

Family

8/10

Excellent

11 Jan 2026

Alma

Clean room and updated room and friendly staff

Leisure Family_with_children

2/10

Poor

11 Jan 2026

Josephine

It's a motel and you get what you pay for. If you need a place to sleep for the night and take a shower, it's fine. Front desk didn't say one word to me as i checked in. Just used hand gestures. Room was wiped downed but it was not clean. 9:30am house keeping starts knocking at your door every 30mins. I will not be back.

2/10

Poor

11 Jan 2026

gladys

Horrible, pillows had hair, mattress was old and uncomfortable! On top our toilet overflowed and they couldn’t come fix it and sent a plunger! Experience was thumbs down ! Never again

Leisure Family

10/10

Exceptional

08 Jan 2026

Gloria

The staff is amazing. Clean room. My children loved the view of Snow Play from our room. Pet friendly.

Friends_and_family Family

6/10

Pleasant

07 Jan 2026

Angie

Wasn't clean hairs and bed were not as clean. The room was okay for a last minute stay.

Leisure Family

2/10

Poor

07 Jan 2026

Ulises

Unit was not ready, beds are old and have sinking holes on cushion. Not enough towles asked for more and had none, staff was alright , he did help with accommodation due to the room not being ready or suitable . High chance I will not return. Unless I they could make it right with a complimentary stay

Leisure Family

2/10

Poor

06 Jan 2026

Hunter

Room felt neglected. It was a non-smoking room, but the odor of cigarette smoke was overwhelming could not turn on air vents because the smoke smell would become enhanced beds are long overdue to be changed. The only convenience is how close it is to the tubing.

Leisure Family