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Grand Mercure Kuala Lumpur Bukit Bintang

Kuala Lumpur · Malaysia

117 Jalan Pudu Kuala LumpurView location

8.2/10Excellent312 Reviews
Cleanliness8.4/108.4
Service8.2/108.2
Comfort8.2/108.2
Condition8.2/108.2
Neighborhood7.4/107.4
Amenities8.2/108.2
See all ratings
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  • Sustainability certification
  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Grand Mercure Kuala Lumpur Bukit Bintang

Grand Mercure Kuala Lumpur Bukit Bintang celebrates the vibrant spirit of the city, perfectly positioned between the dynamic energy of Bukit Bintang and the cultural richness of Chinatown. Every detail reflects local charm-from thoughtfully designed rooms and locally inspired dining to versatile event spaces, including a pillarless grand ballroom.

Immerse yourself in authentic flavors, warm hospitality, and the lively rhythm of Kuala Lumpur, where tradition and modernity meet seamlessly.

Read more about this hotelShow less

Grand Mercure Kuala Lumpur Bukit Bintang is centrally located in Kuala Lumpur, a 4-minute walk from Jalan Alor and 12 minutes by foot from Petaling Street Market. This luxury hotel is 1.2 mi (2 km) from Merdeka Square and 1.4 mi (2.2 km) from Pavilion Kuala Lumpur.

Make yourself at home in one of the 325 guestrooms featuring minibars and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 8 meeting rooms available for events. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 9:00 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Green Key (Foundation for Environmental Education) Noise-free rooms not guaranteed Professional property host/manager Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MYR 78 for adults and MYR 48 for children
    • Self parking fee: MYR 10 per day (in/out privileges)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    Malay

    English

    Chinese (Mandarin)

Nearby attractions

Jalan Alor 0.4 km / 0.2 mi
Changkat Bukit Bintang 0.6 km / 0.4 mi
Kottu Malai Pillayar Temple 0.7 km / 0.4 mi
Sungei Wang Plaza 0.7 km / 0.4 mi
Berjaya Times Square 0.8 km / 0.5 mi
Mitsui Shopping Park LaLaport 0.9 km / 0.6 mi
Lot 10 Shopping Centre 0.9 km / 0.6 mi
Fahrenheit 88 Shopping Mall 1 km / 0.6 mi
Petaling Street Market 1 km / 0.6 mi
Menara Maybank 1 km / 0.6 mi
Merdeka 118 1.1 km / 0.7 mi
Kuala Lumpur Forest Eco Park 1.2 km / 0.7 mi
Pavilion Kuala Lumpur 1.2 km / 0.7 mi
Central Market 1.3 km / 0.8 mi
Jamek Mosque 1.3 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2025
  • Total number of rooms: 325
  • Number of floors (main building): 15
  • Family rooms: 11
  • Accessible rooms: 7
  • Connecting rooms
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Bus/Train station
Show 23 more facilities & services
  • Nearest Bus / Metro Stop
  • Airport
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Laundry serviceExtra charge
  • Multilingual staff
  • Bellboy service
  • Air conditioning in public areas
  • Currency exchange facilitiesExtra charge
  • Lift access
  • Concierge
  • Luggage room
  • BarExtra charge
  • Restaurant: 1
  • Meeting room: 10
  • Business centre
  • Green Key (FEE)
  • Breakfast
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 1 Bedroom • 28 m²DBL.KG-SU
    DOUBLE SUPERIOR KING BEDPhoto unavailable2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Tea and coffee making facilities
    • TV
    • Hairdryer
    • Mini fridge
    • Bathrobes
    • Desk
    • Wi-fi
    • Safe
    Show all 10 amenities
    • Ironing set
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Grand Mercure Kuala Lumpur Bukit Bintang

    DOUBLE SUPERIOR KING BED

    Room photos

    2 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Room amenities

    • Tea and coffee making facilities
    • TV
    • Hairdryer
    • Mini fridge
    • Bathrobes
    • Desk
    • Wi-fi
    • Safe
    • Ironing set
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE CITY VIEWDOUBLE • EXECUTIVE CITY VIEW • 1 Bedroom • 28 m²DBL.CV-EJ
    DOUBLE EXECUTIVE CITY VIEWPhoto unavailable2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Desk
    • Shower
    • Hairdryer
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Safe
    Show all 10 amenities
    • Wi-fi
    • Bathrobes

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Grand Mercure Kuala Lumpur Bukit Bintang

    DOUBLE EXECUTIVE CITY VIEW

    Room photos

    2 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-EJ

    Room amenities

    • Desk
    • Shower
    • Hairdryer
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Safe
    • Wi-fi
    • Bathrobes

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIOR • 1 Bedroom • 28 m²TWN.SU
    TWIN SUPERIORPhoto unavailable2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Tea and coffee making facilities
    • Bathrobes
    • Desk
    • Wi-fi
    • Safe
    • Ironing set
    • Shower
    • Hairdryer
    Show all 10 amenities
    • TV
    • Mini fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Grand Mercure Kuala Lumpur Bukit Bintang

    TWIN SUPERIOR

    Room photos

    2 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Room amenities

    • Tea and coffee making facilities
    • Bathrobes
    • Desk
    • Wi-fi
    • Safe
    • Ironing set
    • Shower
    • Hairdryer
    • TV
    • Mini fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE CITY VIEWDOUBLE • DELUXE CITY VIEW • 1 Bedroom • 38 m²DBL.CV-DX
    DOUBLE DELUXE CITY VIEWPhoto unavailable2 photos

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Mini fridge
    • Bathrobes
    • Desk
    • Wi-fi
    • Safe
    • Ironing set
    • Shower
    • Hairdryer
    Show all 10 amenities
    • TV
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Grand Mercure Kuala Lumpur Bukit Bintang

    DOUBLE DELUXE CITY VIEW

    Room photos

    2 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-DX

    Room amenities

    • Mini fridge
    • Bathrobes
    • Desk
    • Wi-fi
    • Safe
    • Ironing set
    • Shower
    • Hairdryer
    • TV
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE CITY VIEWTWIN • DELUXE CITY VIEW • 1 Bedroom • 38 m²TWN.CV-DX
    TWIN DELUXE CITY VIEWPhoto unavailable2 photos

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Hairdryer
    • TV
    • Shower
    • Mini fridge
    • Bathrobes
    • Desk
    • Wi-fi
    • Safe
    Show all 10 amenities
    • Ironing set
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Grand Mercure Kuala Lumpur Bukit Bintang

    TWIN DELUXE CITY VIEW

    Room photos

    2 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CV-DX

    Room amenities

    • Hairdryer
    • TV
    • Shower
    • Mini fridge
    • Bathrobes
    • Desk
    • Wi-fi
    • Safe
    • Ironing set
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN EXECUTIVE CITY VIEWTWIN • EXECUTIVE CITY VIEW • 1 Bedroom • 28 m²TWN.CV-EJ
    TWIN EXECUTIVE CITY VIEWPhoto unavailable2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    EXECUTIVE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Safe
    • Ironing set
    • Tea and coffee making facilities
    • Desk
    • Wi-fi
    • Shower
    • Hairdryer
    • TV
    Show all 10 amenities
    • Mini fridge
    • Bathrobes

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Grand Mercure Kuala Lumpur Bukit Bintang

    TWIN EXECUTIVE CITY VIEW

    Room photos

    2 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    EXECUTIVE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CV-EJ

    Room amenities

    • Safe
    • Ironing set
    • Tea and coffee making facilities
    • Desk
    • Wi-fi
    • Shower
    • Hairdryer
    • TV
    • Mini fridge
    • Bathrobes

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXEFAMILY ROOM • DELUXE • 1 Bedroom • 50 m²FAM.DX
    FAMILY ROOM DELUXEPhoto unavailable2 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Safe
    • Wi-fi
    • Bathrobes
    • Desk
    • Shower
    • Hairdryer
    • TV
    • Mini fridge
    Show all 10 amenities
    • Tea and coffee making facilities
    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Grand Mercure Kuala Lumpur Bukit Bintang

    FAMILY ROOM DELUXE

    Room photos

    2 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX

    Room amenities

    • Safe
    • Wi-fi
    • Bathrobes
    • Desk
    • Shower
    • Hairdryer
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Grand Mercure Kuala Lumpur Bukit Bintang

8.2
Excellent
312 Reviews
Cleanliness
8.4 /10
Service
8.2 /10
Comfort
8.2 /10
Condition
8.2 /10
Neighborhood
7.4 /10
Amenities
8.2 /10
100 reviews shown
8/10
Excellent
06 Jul 2026
Sandeep Reddy
Our family stayed at Grand Mercure for 4 nights last week. Good experience overall.

I opted for their breakfast buffet for all 4 days and it's totally worth it. They had quite a variety in the food and we loved it.

We used the pool on one occasion and it was decent. Both the shower rooms were out of Body wash. They could do better in this area.

Room service could be improved a little bit as well. We had to call the reception and request room service.

But like I said good experience overall and I would recommend the place for anyone. Especially for the location - Jalan Alor food Street is walkable and Berjaya Times Square is only few minutes away.
Friends_and_family Family
10/10
Exceptional
27 Jun 2026
Nurashikin
A great hotel stay and experience with lots of shops ard it. Clean & helpful, friendly staff.
If there is a lift frm carpark to lobby wld be great. Overall, will come back again. Kudos to the management & staff.
Friends_and_family Friends
4/10
Poor
17 Feb 2026
Ghada
1-Room very bland.No cupboard ,just an open shelf to hang clothes on.
The bathroom door hanger fell when I closed the door on my first day, I told the receptionist but it was not fixed !!!
2-Amenities poor - no green tea just 2 tea bags
Mugs too big to use for the Nespresso coffee machine.
3-friendly staff.
4- Breakfast average.
Overall overpriced.
Leisure Self
8/10
Excellent
27 Dec 2025
Wai Kuen
Staffs was polite and is approachable .
Room was big and clean and provided the necessary essentials in the room such as soap, shampoo, toothbrush etc
WiFi was abit annoying as you have to log in everyday if you are not a member to the hotel chain.
There are convenient stores which are open 24hrs so that was handy.
Leisure
10/10
Exceptional
16 Dec 2025
Nedu
Everything is good
Leisure Self
10/10
Exceptional
05 Dec 2025
Marzuan
Pleasant environment, ambience & service
Leisure Friends
10/10
Exceptional
27 Sep 2025
Maurice
Our favorite place in Bangkok. Excellent staff and attention to service and detail. 5 star service.
Partner
10/10
Exceptional
19 Aug 2025
Judith
Convenient..clean..good staff
Leisure Friends
2/10
Poor
13 Aug 2025
Sarinah

The Worst Experience

The worst experience we had in this hotel. Dirty floor in the room, hair on bed dust on the furniture and etc. We were only told about the closed of pool and other inconveniences caused to the guest, 2 days prior our arrival. We cannot make any changes because it is nonrefundable booking. Such deceiving compared to the marketing in Hotels.com. We will never return.
Friends_and_family Family
2/10
Poor
09 Aug 2025
Jessica

Worst hotel ever - impossible to sleep

This hotel is undergoing renovations, which they did not bother to tell us about before we arrived. This meant the pool was closed and the gym had a massive padlock over the doors - very upsetting after I had filtered hotels to only see ones with a pool.
There was loud building work from the renovations during the day. Then on our third night, we were woken up at 1:30 am by more loud building work, which went on with hammering and drilling noises for over an hour. We could not get back to sleep and had to wake up at 5:00 am for our flight. I would never in my worst nightmare have imagined a hotel who care about their guests so little that they allow loud building work for over an hour in the middle of the night. I reached out to the hotel about this issue, but they have ignored me.
Our hotel room also did not have towels. I called reception to ask for towels. The staff were very friendly and said they would send some up. 20 minutes later, we still had no towels, so went down to reception to ask in person. It took a further 20 minutes (40 minutes in total) for our towels to come. This was a real pain after we had just come from over 14 hours of flights to get there and were desperate for a shower.
I wouldn’t stay at this hotel again if you paid me.
Partner
10/10
Exceptional
02 Aug 2025
HSIANG-CHIEH
The hotel is not next to monorail station but not far away. Thus, even u use the public transportation system, it is very easy to access this hotel. The room is nice and clean. Do use the pool during my stay there, which is a nice one as well. Many good choices around this hotel, particulate the night market area. Finally, I would like to thank the staff Andrew to help me arrange the grab service that I can arrive at the airport on time. Thanks
Business Self
8/10
Excellent
27 May 2025
Manik
Location is fantastic and extremely downtown especially for eateries and close to China town
Business Self
6/10
Pleasant
26 May 2025
Abdul Ghani

Swiss Garden Bukit Bintang

Hotel readiness needs improvement for guest arrival...this include towels, electrical points not functioning etc
Partner
10/10
Exceptional
24 May 2025
Basir
Spacious n clean
Leisure Self
8/10
Excellent
22 May 2025
Hoa Chanh
My family enjoyed this hotel and its location. We enjoyed Malaysia. Will return to this hotel again next time.
Leisure Family
8/10
Excellent
21 May 2025
Chang Win
Overall great. Some stuff in the room is aging and perhaps they shall be,do cleaned, repaired or replaced such as bin etc.
Leisure
10/10
Exceptional
20 May 2025
JOHN
Was a well maintained hotel
Business Partner
10/10
Exceptional
10 May 2025
Joseph
Great area in Clarke Quay.
10/10
Exceptional
27 Apr 2025
Tanya
Close to night markets
Leisure Friends
8/10
Excellent
01 Mar 2025
Phoebe
Taking too long to wait for the room ready after checked-in.
Leisure Partner
6/10
Pleasant
24 Feb 2025
nahed
I have rated it OK based on sone not so pleasant experiences. Romm was very karge but nit adequately furnished. Primarily, very dark with hardly any lights. Area with mirror has absolutely no light and all LED lights very dim.
Breakfast experience was terrible. Variety if foid but extremely poir setvice. Ckean dishes not available, no refills done, tea/coffee machibes run out of beans and no refills.
Requested front desk to print our boarding passes. They said to send them at their email address. Sent them three times and they still never printed. New staff came and said to send again.
Location very good and conveniently close to all toyrist places.
Partner
10/10
Exceptional
19 Feb 2025
Carla

Great location

Really good value for money hotel. Staff friendly and helpful. Everywhere had good standard of cleanliness. Nearby to tourist attractions. Would recommend.
Partner
8/10
Excellent
10 Feb 2025
Ngunchaw
Nice
6/10
Pleasant
25 Jan 2025
Soon Yong
No hand soap otherwise should be ok
Leisure Partner
10/10
Exceptional
21 Dec 2024
Irene

Nice hotel to stay

Good hotel in the Centre of KL
Self
8/10
Excellent
25 Nov 2024
Robert
It is centralized and really close to Jalan Alor and many other stores.
Leisure Partner
10/10
Exceptional
13 Nov 2024
Robert
Centrslly located. Walkable to the monorail and LRT. Surrounded by dining options.
4/10
Poor
10 Sep 2024
SITI KHADIJAH BINTE
The bed was bended “ overuse”!
Toilet amenities was poor! Shampoo & Body wash was 1/3 filled ! No soap 😥 sink was unusable / stuck .no hairdryer ???
Tissues left few pcs . no day curtain ! U either closed the curtain & when curtain was drawn it was so exposed!!! Haizzzz
Business_and_leisure Family
8/10
Excellent
17 Jun 2024
Mina
It was clean and the staff were nice. Hoewer, There were some connection room that were not soundproof. So, the noise of next door easily could be heard.
Leisure Partner
10/10
Exceptional
17 Jun 2024
Yoyo
Nice and safe
Leisure Family
6/10
Pleasant
24 May 2024
R

Not what we expected

On the whole disappointed with the hotel staff were helpful but the room was not as comfortable as we expected
Partner
10/10
Exceptional
25 Apr 2024
Joseph
I truly enjoyed my stay at the hotel.
Business_and_leisure Family
8/10
Excellent
14 Mar 2024
Verified traveler
Very confident location. Free upgrade by the hotel and staff are nice
Friends_and_family Family
10/10
Exceptional
11 Mar 2024
Haris Bin
Had been there many times. Good service from the staff. Near to the wholesale center.
Business_and_leisure Partner
10/10
Exceptional
12 Jan 2024
Reiciel
Very nice place will definitely come back again
Leisure Friends
4/10
Poor
05 Jan 2024
Verified traveler
Poor housekeeping, insufficient service at the breakfast
Friends_and_family Family
6/10
Pleasant
30 Dec 2023
Santiago
Other than a sort of slow check-in and a less-than-impeccable-but-Not-terrible bathroom cleanliness, the experience in the hotel was fine. The hotel is close to nicer areas but not in a nice area, and being a pedestrian (particularly crossing the street) was kind of a pain but that’s a city problem more than a hotel problem.
6/10
Pleasant
30 Dec 2023
Reza
Nice area nice hotel I enjoyed
10/10
Exceptional
18 Dec 2023
Nedu
Everything was excellent. But I was terribly disappointed with the breakfast. Your hotel is one of the few hotels which charged higher price for breakfast but it was not up to standard. Both days, were served the same menu. And the menu served were quite bored. Hope can pay attention on this aspect.
10/10
Exceptional
02 Dec 2023
Seng Tiong
Hotel is convenient and accessible. Staff were amicable and helpful. Enjoyed my stay here.
Leisure Family
8/10
Excellent
15 Oct 2023
George Thanarajan
I was staying there for couple of days. Staff were friendly and approachable from check in to check out. Hotel has the facility to keep the luggage even after check out, no need to warry about carrying it for hours before you catch the flight.
Room was neat & clean.
Leisure Self
10/10
Exceptional
04 Oct 2023
Iz
Staff name Izham always make us feels welcome.
Business_and_leisure Partner
10/10
Exceptional
09 Sep 2023
Verified traveler
Location location location :) Short walk to Jl Alor..the \"food court\" street. Every imaginable asian delicacy. Also a short walk to Petaling Street markets, and all Bukit Bintang pubs, Clubs and massage parlours. Even the Pavillion Shopping Mall was walkable. Hotel itself was very good.
Leisure Self
6/10
Pleasant
04 Sep 2023
Lik Chian, Eugene
TV channels were not working properly, informed Hotel many times to resolve but not avail. Room Aircon is set to auto, can’t manually adjust to lower temp, told hotel to check but not effective. Doesn’t provide combs when asked.
Some guest were smoking at the swimming pool and blasting loud songs via mobile phones, no adherence to non-smoking policy.

Called multiple times to front desk from hotel room, but they only picked the call 2 out of 10 times, service not prompt.
Leisure Family
10/10
Exceptional
31 Jul 2023
ong
Close to all amenities. Warm and friendly staff. Nice cosy room.
Friends_and_family Friends
10/10
Exceptional
17 Jul 2023
adam
I keeps going back because of the location, especially the staff excellent customer service.
I would like to thanks all staff for the support and help they gave us greatly appreciated.
Leisure Family
8/10
Excellent
08 Jul 2023
DAVID
nice room, Very good breakfast buffet, Jalan Alor food street is a minute away. Hotel pool itself is nice, but lacks a comfortable lounging area, I blame the architect. Staff was really nice. Will gladly stay again.
Business Partner
10/10
Exceptional
14 Jun 2023
Kumara Rajan
The check-in & check-out was very fast. Staff were very friendly. Entertained our requests immediately. Very good place to stay with families.
Leisure Family
8/10
Excellent
13 Jun 2023
Sally
Nice friendly hotel, conveniently located to food, shops and transport
10/10
Exceptional
05 Jun 2023
NATHAN
All is ok . Except hotel guess got to pay for the car park charges which I felt is wrong . The hotel should absorb the cost
8/10
Excellent
09 May 2023
Lionel
It wasn't obvious that this property was halal, very disappointing
Leisure Friends
8/10
Excellent
16 Apr 2023
Yee Mun
Staff really friendly and helpful
Leisure Friends
10/10
Exceptional
16 Apr 2023
FOO
The room was clean and comfortable. Staff was friendly and helpful.
Friends_and_family Friends
10/10
Exceptional
28 Feb 2023
Kumana Rajan
Nice place to stay.
Leisure Friends
8/10
Excellent
12 Feb 2023
Alfred
Not near bukit bintang, but walkable. No lrt or mrt station nearby.
On the whole the property is well kept and renovated.
Leisure Self
8/10
Excellent
12 Feb 2023
Alfred
Not very near bukit bintang or lrt station.
Leisure Self
10/10
Exceptional
10 Feb 2023
Douglas Gwee Kok
Convenient to most areas of food and shopping places.
Business_and_leisure Self
8/10
Excellent
16 Jan 2023
Melissa
Staff was wonderful! Rooms were a bit dingy. A simple replacement of the stained curtains would make a difference.
Leisure Self
8/10
Excellent
16 Jan 2023
Daniel
Was alright, good location, room could be cleaner.
Business_and_leisure Partner
10/10
Exceptional
16 Jan 2023
Kelvin

Enjoy

Amazing stay
Self
10/10
Exceptional
07 Jan 2023
Toshinari
Walking Distance to Bukit Bintang
Leisure
10/10
Exceptional
07 Jan 2023
Hock Kim
Staff are friendly and hotel is clean.
Leisure Family_with_children
8/10
Excellent
02 Jan 2023
Olivia
Buffet breakfast for our 4 nights stay were all the same, long queue for coffee, staffs are amazing and super friendly, very clean. But having the same breakfast for 4 days is a bit boring and really does not excite me at all. My coffee Nescafé Blend 43 with intensity at 3 and with blue cap gone missing. Nothing big deal, hoping the person who took it will enjoy it as much as my parents do. All in all, good
Leisure Family
10/10
Exceptional
30 Dec 2022
Muhammad
Very good room and room service. Fantastic breakfast.
8/10
Excellent
25 Dec 2022
Latifah Bte
Pleasant stay.
Leisure Friends
2/10
Poor
12 Dec 2022
Chris
Could not get a good night sleep or rest because the walls are thin between units and up and down . can hear people dragging chairs loud all night . can hear fishing toilets and shower. keeping forgetting to make up rooms .
Leisure Partner
10/10
Exceptional
07 Dec 2022
Kelvin
Nice experience. Will be staying there in future.
Self
4/10
Poor
05 Dec 2022
Sen Choon

hotwater

Check in was pretty fast. However, towels were not gioven and need tlo request. My room hot water need to approximately 5 mins for the water to run before it can hot
Friends_and_family Family
10/10
Exceptional
24 Nov 2022
Choon KIAT
Near the eatery. Walking distance to Pertaling.
Leisure Family
8/10
Excellent
18 Nov 2022
KELVIN
Special compliments to Gia for exceptional service and hospitality.

Carpark condition was not good. Friend's car was unfortunately subjected to hit and run incident in the carpark.

Travel agency housed in hotel lobby is dishonest having charged us more for transportation service for a 6 seater car but only gave us a 4 seated. DO NOT engage in their services. Hotel should kick them out.
Leisure Friends
6/10
Pleasant
14 Nov 2022
Timothy
Too many insects. In one night I got 5 mosquito bites. Because the staff didn't clean properly and left patio window open.
Business_and_leisure Self
10/10
Exceptional
10 Oct 2022
Sabu
Excellent place to stay with family.
Leisure Family
6/10
Pleasant
02 Oct 2022
Supriya
Location.
Need to work more closely with the community that your hotel is located in to offer a more wholistic, local, eco-friendly experience for the guests. Besides the location there was nothing that differentiates your hotel from most others. Also think about providing better filtered water facility to your guests so they do not have to resort to purchasing water. Plant more trees around your hotel. Provide option to recycle for your guests. Do not use plastics in the products you offer to the guests.
Leisure Family
10/10
Exceptional
30 Sep 2022
myra
it's so elegent and clean
Leisure Friends
10/10
Exceptional
24 Sep 2022
Muhammad Norshazwan
good
Business Family_with_children
10/10
Exceptional
24 Sep 2022
TAKAGI
all good
Business Self
8/10
Excellent
20 Sep 2022
Pascale

Decent

Had a stop over in KL. Was here for less than 24 hours but was suitable.
Very spacious twin room with decent size bathroom.
The shower was mouldy in the grout which was a bit unpleasant.
The reception helped us with a taxi to the airport.
Friends_and_family Friends
4/10
Poor
17 Sep 2022
BEE CHOO
No greetings of welcome. They ignore other guests cutting q also just keep quiet. No proper swim suit attire also allowed to enter the pool. It is really disgusting. Not much choice of food near that area. Not worth the price i am paying.
Leisure Family
10/10
Exceptional
17 Sep 2022
saira
The room is so nice! Clean and very modern. The location good..staff is v helpful.
Friends_and_family Family
8/10
Excellent
12 Sep 2022
Istiqomah
-
Leisure Family
6/10
Pleasant
09 Sep 2022
Valerie
I have booked 3 rooms for 2 nights. First night was ok except no toothbrush. Second night, no towel, no tissue and no toilet paper, housekeeping didn't replenish. I have call and request. Delivery guy came but he need to come in and verify first before pass the items to us…. OMG !!
Leisure Family_with_children
4/10
Poor
06 Sep 2022
Valerie
I have booked 3 rooms for 2 night. First night was ok, except no toothbrush. Second night, housekeeper didn’t replenish 1 of the room (1123), 1)Towels, 2) Tissue paper, 3) Toilet paper so we have call and request.When the guy deliver the items, OMG He Still Need to come in to verify first before pass the things to us. Is this the Service you are serving?
Leisure Family_with_children
8/10
Excellent
04 Sep 2022
Fauzia
Check-in process was fast. The staff was attentive and helpful. The room was clean and spacious.
Leisure Friends
10/10
Exceptional
23 Aug 2022
Elaine
The hotel is very clean and the location is very convenient. Can access to lots of popular places especially the triangle area.
Leisure Family_with_children
8/10
Excellent
22 Aug 2022
Rames
Overall good
Leisure Partner
10/10
Exceptional
02 Aug 2022
Janice

Great room

Spacious comfortable room. Could do with more English speaking TV channels.
Close to Jl. Alor and it's possible to walk to Chinatown.
There aren't many shops or restaurants nearby but across the road there is an Indian restaurant which is good for breakfast.
The service in the restaurant was a little slow but the food was good.
I would use this hotel again.
Partner
10/10
Exceptional
02 Aug 2022
AHMED

Family vacation

Stay with family and upgrade free for late check out, room (executive room) is decorated well and spacious, staffs are helpful and area is walkable to shopping (berjaya Times Square & IT mall - plaza low yat). Recommend place to stay and excellent service
Friends_and_family Family
8/10
Excellent
18 Jul 2022
Ramji
The property is located centrally with short travel to major attractions. The staff is professional and courteous. The breakfast and food selection was decent. The main complaint is with minor plumbing issues such as leaky faucets and poorly designed sinks in newly renovated rooms. And the noise proofing was non-existent, especially between connecting rooms.
Leisure Family
10/10
Exceptional
06 Jul 2022
Nurqurratua'yun
My friend and I stayed there for 4 nights and we loved it there!! Everything was clean, well-maintained, and staff were kind to upgrade our room to a better one on the 11th floor. Located opposite several convenient stores and an Arab restaurant. Oh, and there are 2 cafes just 3mins away! Old Town White coffee restaurant is 5 mins away. The area is lively at night. Thank you to all the staff who helped us and made our stay an amazing one. :)
Leisure Friends
10/10
Exceptional
29 Jun 2022
Masnor
Clean room and comfortable bed. Within walking distance to places of interest. Famous Jalan Alor food street within 5 mins walking distance
Partner
8/10
Excellent
24 Jun 2022
Peter
Good and inconvenience
Business
8/10
Excellent
23 Jun 2022
Verified traveler

Bad Parking.

Not good when it comes to parking. Need to wake up stairs and the mostly people do park anyhow. So it's tough and quite messy.
Partner
10/10
Exceptional
14 Jun 2022
Peter
Valuable and comfortable hotel, will recommend friends to stay 😊
Business
8/10
Excellent
14 Jun 2022
Nadiah

NA

Location: walking distance to the Pavillion KL mall and some other places.bThere are many street food nearby and 24 hours KK mart across the street.

Cleanliness: The room cleanliness is not up to my expectation compared to the first time I stayed here about 2 years ago. The floor is unfortunately dirty on my first night. Hence, requested to change room the following day which is slightly better than previous room. They provide the basic toiletries including toothbrush & toothpaste. On the fourth day, room was not cleaned despite requested for room cleaned up. Only changed the towels when we asked to make up the bed.

Breakfast: local varieties of food and everyday it is of different menu. Value for money.

Parking: Velvet parking is RM30 per entry. Otherwise can park at the old building of Swiss Garden with RM7 per night. Parking height limit is 2.1m. For onsite parking within the new building the height limit is 1.95m, how much per night, not sure.

Overall: stay was pleasing but could have been better.
Friends_and_family Family
8/10
Excellent
14 Jun 2022
Karen

Parking

$30rm for parking on site .
Partner
10/10
Exceptional
13 Jun 2022
Selva
Looks good safe to stay with kids and family.. we like it,
Leisure Family_with_children
10/10
Exceptional
05 Jun 2022
Adeline
There is a nice laundromat within 5 mins walk from this hotel and there are some nice dining places opposite and behind this hotel. Chinatown is also nearby and very convenient if you are driving.
Only negative part is housekeeping. No one answers at reception and there is no housekeeping number to dial from the room. So in case you run out of toilet paper, just go to the toilet on the 1st floor and get it yourself.
There is also no business center or computer/printing services in this hotel. For emergency however, the reception will be happy to help.
Breakfast is the best part of my stay because of the huge range of cuisine and friendly staff. We will definitely stay here again !!!
Leisure Family
8/10
Excellent
15 May 2022
Sin Yee

Check in too slow

The hotel all are very good just the check-in speed too slow and need to queue to check in, and i had wait for check-in for more than 30mins. Beside, hotel carpark to lobby need no lift. If you having a bulk luggage bag you need to aloght at main door and not from carpark.
Partner
10/10
Exceptional
15 May 2022
Irwan

Great Experience

Arrived around 1245pm. Ask the front desk and the room was ready and they let me in. Other hotel wont let you in until 3pm although the room is ready but this hotel not. They doing a great job. When entered the room feel like a new hotel. The room had been renovated and well maintained. Cleanliness was very good though. Room service also was quite fast when i ordered the club sandwich and it tasteful. Will come again in future.
Business
6/10
Pleasant
07 May 2022
MD ABDUS

Good Stay. Check in process was very disappointing

I have reported and talked severa times before arriving KL to allow early check-in. I reached Reception around 12 noon and asked the Lady at reception to check in process but she was telling not before 3 pm. Even her attetude also was very rude. But after an hour, I asked Mr Shah and he arranged immediately to Check in. Mr. Shah is very polite and cooperative guy. Anything required, Mr. Shah tried his best to support. I will visit again due to service of Mr Shah.
Business

Location & surroundings

Grand Mercure Kuala Lumpur Bukit Bintang
117 Jalan Pudu Kuala Lumpur, Kuala Lumpur, Malaysia

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Grand Mercure Kuala Lumpur Bukit Bintang

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