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Citizenm Kuala Lumpur Bukit Bintang
Kuala Lumpur · Malaysia
128 Jalan PuduView location
9.6/10Excellent663 Reviews
Cleanliness9.6/10 9.6
Service9.6/10 9.6
Comfort9.4/10 9.4
Condition9.4/10 9.4
Neighborhood9.6/10 9.6
Amenities9.0/10 9.0
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Citizenm Kuala Lumpur Bukit Bintang
Make use of convenient amenities such as complimentary wireless internet access, shopping on site, and a communal living room. Satisfy your appetite at canteenM, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe.
Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee. Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.
Make yourself at home in one of the 105 guestrooms featuring refrigerators and iPads. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Distances are displayed to the nearest 0. 1 mile and kilometer. Kottu Malai Pillayar Temple - 0. 4 km / 0.
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A stay at citizenM Kuala Lumpur Bukit Bintang places you in the heart of Kuala Lumpur, within a 15-minute walk of Petaling Street Market and Berjaya Times Square. This hotel is 1.5 mi (2.5 km) from KLCC Park and 2.1 mi (3.3 km) from Petronas Twin Towers.
Make yourself at home in one of the 175 guestrooms featuring refrigerators and iPads. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Noise-free rooms not guaranteed
Events/parties not allowed
Guests will receive an email with special check-in instructions
Guest will receive an email before arrival 24 hours
Professional property host/manager
Guests must provide health documentation
Guests must provide proof of COVID-19 vaccination
Minimum age for proof of COVID-19 vaccination requirement: 18
COVID-19 vaccine must have been received a minimum number of days before check-in: 1
Property does not offer onsite COVID-19 testing
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- A car is not required for transportation to and from this property.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- At check-in, guests must provide a record of full COVID-19 vaccination.
- The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.
-
Special Instructions
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in. Information provided by the property may be translated using automated translation tools. Guests traveling with a service animal must contact the property prior to arrival.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Onsite parties or group events are strictly prohibited
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
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Optional fees
- Fee for buffet breakfast: approximately MYR 60 per person
- Early check-in fee: MYR 100 (subject to availability)
- Late check-out fee: MYR 100 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Malay
English
Chinese (Mandarin)
Nearby attractions
Kottu Malai Pillayar Temple
0.4 km / 0.2 mi
Jalan Alor
0.5 km / 0.3 mi
Kuala Lumpur Forest Eco Park
0.7 km / 0.5 mi
Petaling Street Market
0.7 km / 0.5 mi
Low Yat Plaza
0.8 km / 0.5 mi
Changkat Bukit Bintang
0.9 km / 0.5 mi
Sungei Wang Plaza
0.9 km / 0.6 mi
Central Market
1 km / 0.6 mi
Jamek Mosque
1 km / 0.7 mi
Lot 10 Shopping Centre
1.1 km / 0.7 mi
Berjaya Times Square
1.1 km / 0.7 mi
Fahrenheit 88 Shopping Mall
1.2 km / 0.7 mi
Mitsui Shopping Park LaLaport
1.2 km / 0.7 mi
Masjid India
1.2 km / 0.8 mi
Merdeka 118
1.3 km / 0.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 175
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Multilingual staff
- 24-hour securityExtra charge
- Smoke detector
- Lift access
Show 13 more facilities & services
- Shop
- Luggage room
- Towels and bed linenExtra charge
- Bar
- Restaurant
- Banquet hall
- Meeting room: 3
- Business centre
- TV lounge
- Breakfast
- Snacks
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 14 m²DBL.KG
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
DOUBLE KING SIZE BED
Room photos
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 14 m²DBL.ST
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
DOUBLE GUEST ROOM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GR-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
Double or Twin CAPACITY 2
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Room code: DBT.C2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE STANDARDSINGLE • STANDARDSGL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE KING SIZE BEDSINGLE • KING SIZE BEDSGL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
SINGLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SGL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin RUN OF HOUSEDouble or Twin • RUN OF HOUSEDBT.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
Double or Twin RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: DBT.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
Double or Twin KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
Double or Twin Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm Kuala Lumpur Bukit Bintang
Double or Twin STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Citizenm Kuala Lumpur Bukit Bintang
100
reviews shown
Srinivasulu
Air conditioner was not working in the lobby
Simon Tarsin
Staff friendly and service good . Breakfast good .Highly recommended .
Tengku asni
This is the second time I've stayed at citizenM. And like last time, I have throughly enjoyed my stay. The hotel was only walking distance to the famous Jalan Alor, transport and all the big malls. Staffs are very accommodating and friendly. They seems ready to assist you when needed. If you a solo traveller, and wanted a nice hotel with good price, this is the one. Because I know it will be my first choice when I returned to KL.
Dean
This was a great hotel with a few little issues. We had no hot water the first night but the hotel staff immediately moved us to a higher floor, after that the shower was excellent, both heat and force.
The rooms have iPads which control just about everything - lights, blinds, curtains and TV. Everything works OK except the TV. We had to turn off the power several times to reset the connection, s instructed by the hotel, but still it was unreliable. Perhaps a bridge too far with integrating technology.
Breakfast was very good, a reasonable variety of options with very nice coffee.
Staff are excellent, very helpful and friendly.
The rooms have iPads which control just about everything - lights, blinds, curtains and TV. Everything works OK except the TV. We had to turn off the power several times to reset the connection, s instructed by the hotel, but still it was unreliable. Perhaps a bridge too far with integrating technology.
Breakfast was very good, a reasonable variety of options with very nice coffee.
Staff are excellent, very helpful and friendly.
Shalini
The room, while compact, is very clean and very modern. Everything is controlled via the iPad. Comfy bed. central location which is a stone's thrown from Jalen Alor. Most tours pickup from this hotel. Breakfast is included and has a good location selection to compliment the continental fare. Highly recommend.
Debbie
Modern, clean accommodation. Friendly staff. 3 minute walk to Jalan Alor Street Market. Room was compact. Bathroom was compact too. No tea and coffee making facility in room. However, there was bar/restaurant on site. Overall, a very positive experience at CitizenM. Would stay again.
Brenda
I had a great stay! The hotel is very clean, modern, and beautifully designed.
The customer service was absolutely amazing! Every staff member I interacted with was friendly, helpful, and genuinely welcoming.
The employees really stood out and made the experience even better with their professionalism and attentiveness. I would highly recommend this hotel and would gladly stay at the same location again.
The customer service was absolutely amazing! Every staff member I interacted with was friendly, helpful, and genuinely welcoming.
The employees really stood out and made the experience even better with their professionalism and attentiveness. I would highly recommend this hotel and would gladly stay at the same location again.
Ashney
Great lovely room, had trouble a few times with the iPad when controlling the tv in the room but the staff were great at helping me with it.
Breakfast was ok. Serviceable - could have done with more variety but all in all good.
Area was so close to food market and local to all amenities so great spot
Breakfast was ok. Serviceable - could have done with more variety but all in all good.
Area was so close to food market and local to all amenities so great spot
Juan
Breakfast and staff are the best part of this hotel!
Juan
Clean room, staff super friendly and breakfast is worth it the price!
Brenda
Staff was very friendly, clean room, give advice of things to so in the area, A/C work well, safe area to walk at night, .
Love this hotel,
Love this hotel,
john
Fabulous trendy hotel with great bkfast as a bonus
KUANG TING
Everything is satisfied.
Richard
Great hotel in an excellent location. Staff were extremely pleasant and accommodating, breakfast was nice and beds were very comfortable.
Lai Fun
Clean, air conditioning is gd, quiet. Sink a bit small though
PO HSIEH
Early check in
Veronica
The food got no love. The breakfast buffet quality was disappointing. It was uninspired and bland. But the staff was excellent and the place was beautiful.
MD
Nice
Elizabeth
Good location, well thought-out room with all standard hotel amenities available. iPad controls were easy to use and control lights, temperature and so on. Due to the narrow capsule-style design with large bed taking up whole of one end of the room there isn't much 'living/sitting' space but for single traveller or couple spending the day out and about it is great.
Janice
Rooms are thoughtfully and practically designed for travellers with minimalist tastes. Linens and towels are pristine and staff very responsive and helpful. One star taken off for poor sound-proofing of rooms. Top-notch evening staff were immediately responsive and dealt with loud, unruly neighbours.
Farida
Spotless room! Amazing professional service, excellent location!
Munir
Clean bright space
Wunna
Was great. Clean and convenient. Tech oriented.
Stanimir
I stayed at this hotel for four nights and had a very pleasant experience overall. I’ve stayed here before and continue to appreciate the consistent standards across the brand, which is one of the reasons I keep coming back.
The room was very clean and comfortable, with an excellent bed that made for great nights of sleep. The bathroom and shower were spotless, and everything felt well maintained.
The hotel’s in-room technology, controlled via an iPad, is a nice concept and generally worked well, although there were a couple of minor technical hiccups during the stay. The staff was responsive and addressed any issues promptly, which I appreciated.
Breakfast was very good, with a nice selection and everything I needed to start the day.
Overall, this was a comfortable and enjoyable stay, and I would happily choose this hotel again on a future visit.
The room was very clean and comfortable, with an excellent bed that made for great nights of sleep. The bathroom and shower were spotless, and everything felt well maintained.
The hotel’s in-room technology, controlled via an iPad, is a nice concept and generally worked well, although there were a couple of minor technical hiccups during the stay. The staff was responsive and addressed any issues promptly, which I appreciated.
Breakfast was very good, with a nice selection and everything I needed to start the day.
Overall, this was a comfortable and enjoyable stay, and I would happily choose this hotel again on a future visit.
Shane
Room was spotless and the staff were kind, courteous and always pleasant.. when I return I’ll definitely stay here again.. 10/10
Mauricio
Great location. Very Modern and comfortable. Friendly staff and lots of shops and restaurants nearby. Would definitely stay there again
SHIAN LONN
The breakfast does not have much choice.
Loretta
I love this hotel. It’s all computerized with lights, sleep mode, control temperature, curtains that go up and down. It’s very well designed. The staff is extremely helpful and friendly. The breakfast was also great and the cappuccino is the best. I was very comfortable and very happy staying there. I will stay in another CitizenM Hotel in the future. I highly recommend this hotel.
Sin Ying
Room is comfortable and generally clean but still need to improve a bit
Staffs are nice and friendly
Neighbourhoods are very messy and dirty, rubbish all over outside, many many tour buses around, traffic jam in front of the property, is not that safe as my previous stays
Staffs are nice and friendly
Neighbourhoods are very messy and dirty, rubbish all over outside, many many tour buses around, traffic jam in front of the property, is not that safe as my previous stays
James Michael Brian
Nice place well centred. Had a chat with the gm. Great Guy very friendly. We are going back.
B
Good bed,close to Bulit Bintang and Chinatown,short walk to Monorail
Laney
The room was clean and comfortable with a modern vibe. The bed was massive and there was a large window to see the area around the hotel. The location is excellent as it’s a few minutes walk from a supermarket, restaurants, bars and a night market.
Kee Shing
Room condition is very good .... location is convenience and many convenience store nearby too
Emmanuel Oluwatope
It’s clean and in a convenient location. The blinds are really good and cut out the light so good to sleep.
Vivian
Amazing property! Super clean, and I felt right at home. Only con is that there is no pool or gym onsite
Syed Monir
Perfect clean room, very good breakfast, staff was extremely helpful. Room is very technologically advanced. Although the washbasin outside the washroom was a little bit inconvenient but overall the experience was great
Tasneem
The bed was amazing and staff are very hospitable. The only problems I had were maybe that the room wasn’t cleaned thoroughly with every visit, just made the bed and changed the towel and that’s it. The staff were very kind, especially Hanisa was always very helpful and friendly. Breakfast was good, I’d give it 7.5/10.
We had a problem with the iPad not changing the colors but that’s not a big deal. The iPad was helpful and very techy. I loved it!
Thanks for the hospitality.
We had a problem with the iPad not changing the colors but that’s not a big deal. The iPad was helpful and very techy. I loved it!
Thanks for the hospitality.
ChunFoung
no hot water kettle and tea bags provided
Abdul
Good location, clean and friendly helpful staff.
Ser Chuan
from the moment i step into the hotel to my check out, everything from service to room was good. nothing to complain about.
Gene
Terrific staff in all aspects. Clean, spacious room with great shower, huge comfy bed and large window with neat automated blinds. Tasty buffet breakfast. Great location.
Wei Yang
Very clean room and polite staff.
Masahiro
room lighting control is complicated
Ashley
Staff was super friendly and helpful! Process of checking in and out was seamless, room is exactly what you need if you’re visiting for a short trip, and the location was superb as well! Would stay again!
shawn
Room was clean, comfortable and spacious. Great lobby for relaxing or working and friendly, professional staff.
JAIME
Staff great, Rooms very good, price even better
Bertram
Room was cozy and comfortable though would be small for a couple
siti
Cool and clean room.
Kazuaki
I did not have break fast in the hotel.
Alexander
It is a modern hotel near the famous street food street Alhor street
Robert
The place was very modern and the rooms very European design. Nothing super fancy but not dirty or bad in any way. The staff was exceptional at all times and everything is laid out great
Tengku Asni
Great hotel
This is the first time I'm staying at citizenM and I must say what an experience it was. From checking in to asking if I can have a late check out. Staffs are very friendly and accommodating. Bed was big and I was happy rolling in it. Shower was best ( I can hv disco light..😉)
Its just a walk away from food and shopping area. Would definitely returned. Thank you
Its just a walk away from food and shopping area. Would definitely returned. Thank you
Justin
Location is good
Good value of money
Room not big but I guess that’s what you paid for
Overall good
Good value of money
Room not big but I guess that’s what you paid for
Overall good
BEE LING
Hotel is just next to Night market which makes it very easy to look for food in the evening. Everything is controlled using iPad in the room including TV, blinds and lighting. Big Shopping mall Mitsui Lalaport mall is 15mins walk from hotel. However be careful of traffic there as roads are busy.
Hareeta
Very modern, yet welcoming and comfortable, hotel. Great breakfast and excellent service from staff.
Koreisha
Overall ok.
1 star for the member of staff at check in . Rude , not even a hello , smile , unhelpful & we felt we were disturbing him !
But next day day staff & until end of stay very polite & helpful.
Hotel basic amenities.. not even a glass or kettle in room
Fancy light options using iPad but not useful & would prefer a kettle & some snacks /drinks instead
Breakfast average
Bed accessible only from one side. Quite inconvenient
Would Not recommend for long stay.
1 star for the member of staff at check in . Rude , not even a hello , smile , unhelpful & we felt we were disturbing him !
But next day day staff & until end of stay very polite & helpful.
Hotel basic amenities.. not even a glass or kettle in room
Fancy light options using iPad but not useful & would prefer a kettle & some snacks /drinks instead
Breakfast average
Bed accessible only from one side. Quite inconvenient
Would Not recommend for long stay.
Omar
Did the trick very nicely. Very friendly staff. Convenient and cheap breakfast - great coffee. Well located. Comfortable beds.
Gadeen
A place that really prioritizes sleep hygiene and is very comfortable
Hanako
Location is awesome! The famous Jalan Alor food street is just a couple-of-minute walk away and everything in Bukit Bintang area is walkable, yet the area around the hotel is not busy. I loved the convenience and how clean, comfortable, and modern the hotel was. Food was pretty good and cheap, staff was friendly and very helpful, and the room was pretty and cosy. This accommodation is definitely good value for money!
Ricardo
When you book this hotel, you're booking a whole experience. Not just a room. I wish to come back and stay for a long period of time. It's easy call this hotel your home away from home
Jojo Soh
Great hotel at KL
Amazing and friendly staff welcoming us and also guide us on checkin.
Hotel comfortable and at great location near night marker, shopping, massage and aubway
Hotel comfortable and at great location near night marker, shopping, massage and aubway
Edward
Comfortable bed and shower. Friendly, helpful staff. Located close to night market.
Farah
I LOVED IT
Syed
Staff were attentive and the location was great.
Abdulkadir
Although tiny rooms but felt spacious with many places to put and hide your stuff like under the bed. Very clean and the breakfast was more than enough. I very much liked the iPad control of everything. Easy to use. The curtains are controlled by the iPad as well in addition to the switch/buttons. Nice view. Very close to Jalan Alor Food Street and Pavilion shppoing center. Lot of nearby food, coffee, and shopping options. My go to place when in KL
Robert
Close to attractions, and hop on, hop off bus stop.
Excellent value for money.
Excellent value for money.
Ray Gerard
Modern and efficient design. Location ideal for our purposes and needs. Will definitely stay here again.
Gerry
The staff and property were exceptional.. Kesh went out of his way everyday to make sure I was taken care of.. this property is absolutely the best!!!
Grant
Expedia is the worst. Book direct!!! Great hotel and much cheaper direct.
Rachel-Audrey
I am never disappointed when I stay in a citizen M. It has everything you need for a short stay, the most comfortable bed, the easiest check in, excellent pillows, cafe on the premises. Just excellent value and friendly staff!
Verified traveler
My #1 Hotel Choice in Kuala Lumpur
We had a wonderful stay! We love the cosy and homey room, the view of KL and Twin Towers behind our bed, the smart home functions from the iPad, and last but not least the “rainfall” in the shower! The hotel has convenience stores at its ground floor, and nearby is the buzzing Jalan Alor food street. The staff were very friendly and attentive to your queries.
Jimmy
Light in the bathroom
Meike
Was pleasantly surprised by this place. It's a very compact room but with a really comfy bed, and it has everything you need. The staff are very friendly. The hot options at breakfast are mainly Asian and mostly geared towards carnivores, so being a vegetarian I stuck to the pastries. Overall a nice stay
Shamini
Very clean. Hospitality of workers and kindness ❤️
Paul
Good
Great stay. Quiet, clean, close to major tourist attractions (Jalan Alor, Chinatown, Changkat, Petronas Towers, City Center, etc.). Comfortable, clean and compact rooms. Bed (square) big enough for a young family to all share. Basic toiletries provided along with two bottles of clean drinking water. No coffee/tea service in-room. In-room safe. On site buffet breakfast for a surcharge. Good value for the money.
Teresa
Great location literally minutes from Jalan Alor the busy night food market. Ability to control facilities and lights in room from iPad was great. Would be even better if lighting for bathroom on a different zone to main room.
Aoife
Great value for money. Clean, good location and staff were helpful
Alexander
Amazing hotel to stay in Kuala Lumpur
Mauro
Technology at his best
Technology at his best, everything is controlled by an ipad available in the room, from the curtain to relaxing music and light
Jeanie
Modern deco , clean .. friendly staffs
Parmjit
The bed lacked a mattress cover which meant that the single sheet covering the mattress was inadequate as the mattress it self was severely worn and bobbly
Janine
Quite nice hotel, modern. Bedding should be cleaner, of the 4 pillows I was provided, 3 of them had dirty pillow cases with clear marks
Bernard
The property was central to what I required for my stay in KL.
The hotel lacked the provisions to be able to eat a breakfast. no fried eggs available-scramble eggs cold every day that I stayed . For Rm42 the breakfast rating is zero. One morning the breakfast Bar ran out of bake beans, why with kitchen staff on sight. My 15 day stay was great.
The hotel lacked the provisions to be able to eat a breakfast. no fried eggs available-scramble eggs cold every day that I stayed . For Rm42 the breakfast rating is zero. One morning the breakfast Bar ran out of bake beans, why with kitchen staff on sight. My 15 day stay was great.
Tuyen
Good hotel
lal
It's clean. it's nice to be around. they don't know how to cominicate people. they had a good breakfast
abhinav
A very good option
I found this place to be so clean that I ended up using their towels and through all my life I don't think I have ever used a hotel s towels ever... They are also very all of them are very very friendly although initially they can be a little stuck on rules but that rapidly goes away as with conversation
Cesar Ysmael
Location. Breakfast is kinda pricey but the food is good.
MOHAMMED JAFFRY DEEN
Great service and convenient location
YUK FAI
The manager is very helpful going extra miles contacting the airline for us
Stoyan
Great stay!
Great stay! All staff were very friendly and helpful!
Yi Kai
the room is clean, comes with intelligent room control on ipad for airconditioning, blinds and even light colors. the lobby is spacious and it is nice to chill there with great wireless access. location is strategic to many places, walkable to bukit bintang and petaling street etc. would definitely go back again.
namrata
For the price I paid compared to other hotels, I was surprised to see how clean, convenient and nice the hotel was. Room size is not so big but everything is placed so thoughtfully that it doesn’t feel small and bed is king size and comfortable. Also they have the coziest and artsy environment at lobby and lounges where you can hang out with books and computers. Colors and arts are done tastefully and ℹ definitely loved the ambience and staffs . Tony who I assume to be head of regional managers or is one was there. He was super hospitable, friendly and helpful. We will come back there again.
sebastien
Staff, clean, ideally located, lots of space to work
Akul
Really great stay in Bukit Bintang right next to Jalan Alor. Walkable to Central Market and Petaling Street. Place has great staff and really clean rooms
RAISSA PASCUAL
I like the cleanliness and the employees are nice
Christopher
Great hotel great customer Service.
Janine
High tech but lacking the basics
The hotel was ok and used technology to control everything in the room. It had a co-working area, a kitchen and friendly staff.
Room was a decent size with good aircon and easy controls. Where it falls short is the shower was lukewarm and every time I wanted a hot drink I had to go downstairs and use the hot water dispenser which also only distributed WARM water. As someone who relies on medicine that requires hot water this was very inconvenient at times.
The bathroom was very small and left very little room to get dry. I had to step outside of the bathroom to dry off. That combined with the lukewarm shower is one reason for this rating.
Oh and the 'garden view' room faces an indoor terrace where you can't see outside and you can't tell if it's light or dark ir what the weather is like.
So the hotel was ok but really needs an extra focus on the basics.
Room was a decent size with good aircon and easy controls. Where it falls short is the shower was lukewarm and every time I wanted a hot drink I had to go downstairs and use the hot water dispenser which also only distributed WARM water. As someone who relies on medicine that requires hot water this was very inconvenient at times.
The bathroom was very small and left very little room to get dry. I had to step outside of the bathroom to dry off. That combined with the lukewarm shower is one reason for this rating.
Oh and the 'garden view' room faces an indoor terrace where you can't see outside and you can't tell if it's light or dark ir what the weather is like.
So the hotel was ok but really needs an extra focus on the basics.
John
Very friendly and helpful staff.
Takashi
Hotel was very clean and the rooms were very nice and modern. Staff was very responsive and friendly. Good, central location.
Irene
Gorgeous hotel - stunning with beautiful art work, clever contemporary design and lovely staff. Also really comfortable beds 😎.
Location & surroundings
Citizenm Kuala Lumpur Bukit Bintang
128 Jalan Pudu, Kuala Lumpur, Malaysia
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Citizenm Kuala Lumpur Bukit Bintang
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