Name: AnCasa Hotel Kuala Lumpur
Address: Jalan Tun Tan Cheng Lock, 14, Kuala Lumpur, 50500, MY

8/10

Excellent

02 Jul 2026

Yvonne

Everything was good in the room and the hotel.
Outside, my room faced a school that dod drumming practice on a regular basis. It was VERY loud & quite disturbing. My room was not peaceful during the days that the drumming practice was happening.

Self

10/10

Exceptional

17 Jun 2026

Yvonne

I loved everything about this hotel!
The bed was comfortable, the a/c worked well, wifi was fairly reliable, hot water was plentiful & lots of water pressure, no smells, no mould... It was great!

Staff made my stay very enjoyable.

I would stay here again & again.

10/10

Exceptional

16 Jun 2026

YING MING

Nice to stay

8/10

Excellent

05 Jun 2026

Henry Christiaan

In general very good clean n helpfull.

8/10

Excellent

18 May 2026

Clement

Room was cleaned daily , staff very courteous and helpful

Partner

8/10

Excellent

20 Apr 2026

Salahuddin

Clean room.

Partner

8/10

Excellent

10 Apr 2026

Gwenith

Good location close to KL Sentral and Chinatown - I was lucky enough to be allocated a room on corner with great views of city lights Staff very helpful and massage spa within the hotel very good too.

Self

10/10

Exceptional

08 Apr 2026

Matthew

Another wonderful stay.

Partner

10/10

Exceptional

27 Mar 2026

Matthew

Clean, quiet room.
Lovely staff.
Close to everything.

Partner

8/10

Excellent

13 Feb 2026

Stewart

Room was pleasant. Online checkin seemz strange because desk staff come and do it for you! Lifts are slow

Leisure Self

6/10

Pleasant

11 Feb 2026

Salahuddin

On the 2nd day of our stay, no towels in the room and the used cups weren’t cleaned. Bathroom door locked inside, we had to call 4 times asking for the maintenance people to check it.

Business

10/10

Exceptional

28 Jan 2026

Mohamed Yusri Bin

Service recovery was good

Leisure Family

10/10

Exceptional

04 Jan 2026

Ahmad

Amazing

Leisure Partner

10/10

Exceptional

27 Dec 2025

FOONG LAI

Yes the location is good.

10/10

Exceptional

22 Dec 2025

Swee Sien

Loved the view of kl tower n Klcc

Leisure Self

8/10

Excellent

19 Dec 2025

Salahuddin

The room was clean

Business

6/10

Pleasant

27 Aug 2025

Cheryl

Good location

Hotel location is very good and the highlight of our stay. Minutes to food and street shops. The reception staff seem to be new or not trained well. Check in and check out is slow. Rooms could definitely use some maintenance. Moldy spots in the bathroom, chips on furniture, stains on toilet seat. These small touches took away from the comfort level as it didn't feel “clean”. The beds were comfortable and the air conditioning was good. Overall, for what you pay its worth it, but would look at other options in the future

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

KRISHNA

Conveinient location and good hospitality and happy to return back

Friends_and_family Friends

8/10

Excellent

15 Aug 2025

Sung Chi

I like the location of the hotel because it's very near the China Town KL.

I think the quality of breakfast of this hotel should be improved.

6/10

Pleasant

01 Aug 2025

Yeow Heng

We always stayed in ts hotel basically bcos we r familiar with ts area n is near to the temple we go for prayer. The only point l dislike is the central Aircon which is far too cold even when rm's unit is set to lowest fan at 30degC. Ts time l m pleased they allotted us a room with window facing main road, contrary to 6 mths ago with back view looking at school class room.

Partner

4/10

Poor

23 Jun 2025

Anning

Not enough lighting

10/10

Exceptional

19 Jun 2025

David

The hotel is in a great area on the edge of Chinatown and has great facilities. The staff are very attentive and helpful.

Leisure Family

8/10

Excellent

02 Jun 2025

Kay Wee

Nice decent hotel near Chinatown area. Lots of eateries around the hotel. Check in process using counter service plus self-check in kiosk doesn't seem efficient.

Friends_and_family Friends

10/10

Exceptional

31 May 2025

Ida

What can I say.
Excellent in every way.

Leisure

10/10

Exceptional

17 May 2025

VIJAYA LAKSHIMI

Central can go anywhere easy

Business_and_leisure Family

6/10

Pleasant

21 Mar 2025

Caroline

Best thing: location. Bed sinking on one side. New sheets torn. Lifts are really slow. Water pressure fr shower slow. But staff are ok. Hotel needs an upgrade.

Leisure Self

8/10

Excellent

12 Jan 2025

Luna

Customer service

Leisure Partner

10/10

Exceptional

04 Jan 2025

Danielle

Fabulously walkable location for Chinatown and Central Market.

Solid and well-built, for the area it feels swanky, quiet and reassuring. Many rooms have gorgeous city views. I loved the active temple of Ganesh across the street.

Rooms can be a tiny bit tired in the details: wood of doors near floor can be worn, patina on finishings a bit worn but nothing too concerning for that price range and location.

Leisure Family_with_children

8/10

Excellent

29 Dec 2024

Yew Nghee

limited buffet breakfast spread. Can be improved.

Leisure Partner

4/10

Poor

28 Dec 2024

Verified traveler

Maintenance & Housekeeping

Front Office: Excellent service; the staff were friendly and helpful.

Housekeeping: After cleaning, the room was left without bath towels, face towels, hand towels, or a mat towel. When requested, they provided pool towels instead.

Maintenance: Poor condition.
•The shower sliding door makes a loud squeaking noise.

•The hand wash faucet splashes water back, causing the surrounding area to get wet, leading to water dripping and the tissue holder cover rotting.

•The shower floor is slippery, and water pools after use because the area near the drain is higher than the rest of the floor.

Partner

8/10

Excellent

22 Dec 2024

marcia

Clean comfortable hotel in a good location. Great variety of food at the breakfast buffet but the coffee is a disaster. Only two coffee machines which do not work well, you have to queue and only get a small cup of coffee.

Leisure Partner

8/10

Excellent

21 Dec 2024

Agos Sahmad

Breakfast

Breakfast have to do little bit better. The food is boring.

Partner

8/10

Excellent

11 Dec 2024

marcia

We felt safe and it is a convenient location for Chinatown and the historic area. Very few westerners in hotel and whilst there is a huge choice for breakfast there is not much European option. Pool and gym good.

Leisure Partner

8/10

Excellent

16 Nov 2024

cam Hong

Staff service for housekeeping is bad. Hotel should rate 2.5 - 3 star. Everyday continue asking for towels and staff not happy to deliver

Leisure Partner

8/10

Excellent

16 Oct 2024

Jaco

Close to China market

Leisure Self

6/10

Pleasant

14 Oct 2024

meng eng

It’s frustrating that every time we go to the gym, we have to pick up and return the key. The restroom is cramped, and they don’t provide face towels. The shower hose is not working and so is the safe. Plus, they only give us two hangers.

Friends_and_family Family

6/10

Pleasant

03 Aug 2024

Arjun

Its pretty basic for a superior room toilet stinks

8/10

Excellent

30 Jul 2024

Shankaran

Very central location in KL to get around if needed. Highyly recommended.

Leisure Self

8/10

Excellent

09 Jul 2024

sumit

Very nice location… nice rooms and breakfast options.

Business

6/10

Pleasant

08 Jul 2024

Bee yian

When I place “do not disturb “ sign on the door on my second day. And your housekeeping doing my room when I’m out with the “do not disturb”sign on door?
In March when I stay in your hotel, there is sign hang on door and they never clean the room.

So what the standard for room make up?? To hang sign or don’t hang sign???? Luck there is nothing missing. And my room stay I only have 2 hanger??

There is no more shower gel and when room cleaning, they never replace?

Is the second time I’m stay in your hotel..

Leisure Partner

10/10

Exceptional

06 Jul 2024

WENTONG

good service

Leisure Partner

10/10

Exceptional

02 Jul 2024

Wentong

good quality

8/10

Excellent

25 Jun 2024

David

Decent economy hotel with helpful staff on Reception. Close to a public transport hub so one can traverse KL cheaply, fast and effectively.

Business_and_leisure Self

8/10

Excellent

18 Jun 2024

Shankaran

Very good location, central to everything. Close to restaurants, bukit bintang , KLCC , Petaling St etc. Great location to experience the nightlife too.

Leisure Self

10/10

Exceptional

04 Jun 2024

Daniel

The hotel is good

Leisure Family

10/10

Exceptional

03 Jun 2024

joselito

happy traveler

it was very nice no complains, the ladies at the front desk where very helpful thanks.

Self

8/10

Excellent

29 Mar 2024

KEVIN

Good

8/10

Excellent

23 Mar 2024

Alice

We’ve stayed in this hotel twice. The first time was when we first arrived in KL. The second time was the last part of our trip. We loved the location of this property and how convenient it is to almost everything we needed. The staff were very friendly and helpful with our needs. Everyone at the hotel went above and beyond to help us when we needed it. We are very grateful and appreciative to all of the great people who came forward to support and assist us. The only thing that I found very inconvenient is the lack of a laundry facility at the property. Due to some bad experiences in the past with laundry services offered at a hotel, we were weary of using the service. We preferred to do our own laundry and having a laundry facility at the hotel that you have a long stay would be so much easier. Nevertheless, we did have a very lovely time staying at this property despite of our situation. Much appreciation to all the staff at AnCasa hotel Kuala Lumpur.

Leisure Partner

10/10

Exceptional

22 Mar 2024

Fred

I recommend this hotel

Leisure Family

8/10

Excellent

18 Mar 2024

Neil

Oh my...

We started our 4 days 3 nights stay on an absolute wrong foot. The check in was breezy though unnecessary. The reception was able to confirm our reservations but we were then led to the check in kiosk just to dispense the keys with the reception explaining the steps. I'm not sure if this is ideal as the average or most customers are not coming back enough to use the check in feature but it's not a hassle just a bit unnecessary.
Ok then, we moved to our room which was a nightmare. The humid smell and the horrifying unclean carpet was so nasty. I see crumbs of titbits, chips and hair on the floor. I slipped into the bedroom slippers and was so mad. I had to pick them up with wet tissues. The fridge was without words possibly the worse I've come across. Beverage or some kind of liquid was congealed and I couldn't and wouldn't want to clean it myself. I called the staff and was told that it was tea milk. Honestly, that wasn't the question, I just wanted it clean not a forensic analysis of said liquid. Some time later I got a automated email from Hotel.com asking for my check in experience, I related the above scenario and io and behold I got a phonecall from the hotel staff 4 hours later explaining and expressing interest to come back immediately to vacuum the room. It was late and I was tired so no. But I asked to please do the room well the next day. That was a real plus. Immediacy and an earnest to remedy the situation. The free one off breakfast which was an attempt to apolo

Partner

10/10

Exceptional

02 Mar 2024

Simon

Pleasant helpful staff . Good pool and gym

Leisure Partner

10/10

Exceptional

27 Feb 2024

Simon

Friendly staff , clean Rooms and close to all amenities. We enjoyed ur stay although we had to move rooms due to people smoking next door!

Leisure Partner

4/10

Poor

18 Feb 2024

Kwee Choo

The lift is very slow, Monday morning we waited for more than 45 mins n still cannot get into the lift n end up we walk down. Plus on Sunday morning, saw a lady hand being stuck with the lift door n my nephew even help the security to force open the door for her hand to get out

10/10

Exceptional

18 Feb 2024

kevin

The staff are all very friendly, rooms are clean, comfortable bedding, great location. My AC had a problem, bit they fixed it right away. Great stay

Leisure Self

8/10

Excellent

11 Feb 2024

KWONG

Location, room settings and service are excellent at this price range. The only problem is too cold air conditioning.

Leisure Family

8/10

Excellent

07 Feb 2024

Adam

Bathroom size and its lighting could be better.

The bathroom was small and it was difficult to maneuver in the bathroom when attempting to open or close the bathroom door. The lighting for the sink and mirror area was dim since the ceiling light was behind me while trying to shave. Lights placed around the mirror or above the sink will help this issue.

Friends_and_family Family

8/10

Excellent

07 Feb 2024

Misato

This hotel is located in Chinatown area, entrance is facing to the big street so easy to find. Very clean and nice hotel. The room is clean and comfortable. Shower sliding door made big nose to open.

Leisure Family

10/10

Exceptional

06 Feb 2024

Dzakhir

Good location

8/10

Excellent

23 Jan 2024

Jakub

A nice hotel with all you need and an outstanding restaurant. A small gym and pool were the reason I chose this place, and it did not disappoint.

10/10

Exceptional

01 Jan 2024

Thanunya Phetsuk and Casey

Everything about this hotel was excellent. The staff were all friendly and very helpful with advice on where to go in the area. The room was cleaned daily and kept in perfect order. I will definitely stay here again.

Leisure Partner

8/10

Excellent

10 Dec 2023

Nandhini

Can be flexible in early check in requests

Leisure Family

2/10

Poor

04 Dec 2023

Rajan

The staff there was very helpful

2/10

Poor

01 Dec 2023

Rajan

The front desk customer service is very good

10/10

Exceptional

27 Nov 2023

Suzann

Very comfortable beds & pillows.
The most helpful & friendly staff ever!
Returned a second time because it was so great the first time!

Leisure Partner

8/10

Excellent

21 Nov 2023

meb

The property is near transit trains and bus,next to patiling markets and central market , walkable to all prominent buildings .

Leisure Partner

10/10

Exceptional

09 Nov 2023

Kavithaa

Good service

10/10

Exceptional

06 Nov 2023

Bruno

Nice hotel nice staff close to shhopping

Leisure Self

4/10

Poor

01 Nov 2023

Tai Heung

Needs improvement

No hot water , no safety deposit box

Self

10/10

Exceptional

28 Oct 2023

Mohammad Khaled

Service

Business_and_leisure Friends

10/10

Exceptional

13 Sep 2023

Ying

Exceptional service

Location of the hotel is superb. It is steps away from Petaling street where you can find all kinds of foods. It is walking distance to Merdeka square, Central Market, and best yet to Pasar Seni bus hub where you can ride free shuttle bus to KL Tower and Petronass twin tower.
The staff was exceptional. They always greet you and open the door for you.
On September 12 in the morning we were leaving for KLIA, we booked a taxi ride the previous day using AirAsia supperapp, for some unknown reason, our booking was cancelled last minute. A very kind lady staff working in the lobby (regrettably we didn't get her name) helped us to get a taxi and even negotiated a very reasonable price for our ride to the airport. We truly appreciate her help.
We strongly recommend this hotel.

Partner

10/10

Exceptional

10 Sep 2023

Rajan

Safe ,convenient and front desk staff are quick responding and helpful

Leisure Friends

10/10

Exceptional

14 Aug 2023

FARVINNISA

The room was good. Clean, comfortable and quiet. Nice view facing Jalan Tun Cheng Lock. Ample underground parking. Walkable to street dining. Only inconvenience is need to validate the parking ticket each time going out and there is charge of RM10 for parking which is no big deal but just so that you aware. Overall highly recommended.

Leisure Family

10/10

Exceptional

13 Jul 2023

Helium

A very nice hotel with spacious room. The only thing may need improvement is the small size bathroom but still functional.

Leisure Self

8/10

Excellent

09 Jul 2023

Bernadette

Reception Service is short handed. At the time of check in around 5pm only 1 staff attending to guests.

Business_and_leisure Partner

8/10

Excellent

07 Jul 2023

Verified traveler

Ancasa Spa Hotel KL

We always come back to ts hotel bcos of it's convenient location at Chinatown. We hv been staying in ts hotel many years even when it was in their previous old name Impiana. We like it here bcos is easy to get local food fare around ts area and is not too far to walk to Bukit Bintang. Is also easy to catch the shuttle bus at Pudu Sentral to Genting. Our previous visit to Ancasa Hotel was 7 mths ago and ts time we noticed there's been some upgrading done. New elevator and new smart TV (till we need their staff to tell us functions on remote control bcos we are not smart enough to ise it, lol!) Comfort of hotel room is satisfactory. Is compatible to the price we get from Hotel.com. Ts time hotel staff is extremely accomodating in our requests such as main street view, immediate change of bedsheets, quickly sent staff in to help with safe box and TV. The only complain is that their room's safe box is forever not ready to be used. Everytime we got to call and wait for their technician to come to reconfigure before it can be used. Anyway, overall, we are happy with the stay, especially their housekeeping staff who is polite and swift in his job. Ts time we recv a free nite stay from Hotel.com after hvg completed 10 nites bkg thru them over the years. Look fwd to our next free nite again since already hv 5 nites locked in record, good deal!

Partner

8/10

Excellent

02 Jul 2023

Rajan

The hotel and surrounding area

4/10

Poor

05 Apr 2023

John

The toilet had cracks and stain and very dirty. The toilet papers, tea and coffee was not replenished everyday.Staff very rude . We extended our stay and on the last day staff didnt bother asking us or the manager . They just left the room dirty and simply checked us out.

Leisure Partner

10/10

Exceptional

17 Feb 2023

Heng Siew Tiang

Clean and walkable to a number of places. Lots of food around.

Leisure Self

10/10

Exceptional

09 Feb 2023

Mike

The location was great

Self

8/10

Excellent

30 Jan 2023

Darshan

I like location but facility inside room could be improved in terms clean room, replace used shampoo

Leisure Family

10/10

Exceptional

22 Dec 2022

Cheak

Not to 4dtars standards

Leisure Partner

10/10

Exceptional

30 Nov 2022

Khalid

Thanks Ancasa

Leisure Partner

8/10

Excellent

11 Oct 2022

Jeyapala

It was a pleasant stay. Good service counter.

Business

6/10

Pleasant

24 Aug 2022

Jemmy

I find that the smells / incense at the corridors that eventually lead to rooms really overwhelming and over powering and at some stage made me dizzy

Self

8/10

Excellent

05 Aug 2022

Salahuddin

Good location, Nice view

The hotel is in a good location. We were given a room with a nice city view. Parking is available at the hotel but we have to pay a one-time charge of RM 10.

Business Family

6/10

Pleasant

05 Jul 2022

rabhi

Nothing to share

Leisure Family

8/10

Excellent

09 Oct 2020

Nizam

Very nice place to stay in. The hotel is a very clean and friendly place with lots of amenities

Business Self

10/10

Exceptional

08 Oct 2020

Md

Great experience

Amazing and comfortable

Business Self

8/10

Excellent

27 Sep 2020

Eng

Strategic location, reasonable price. staff service not friendly

Leisure Family

8/10

Excellent

03 Feb 2020

Verified traveler

Nice stay

Good location, decent room, helpful staff, nice breakfast

Business Self

8/10

Excellent

27 Jan 2020

Verified traveler

The hotel is good and location also nice but only one problem the lift breaks down only one lift to use everyone's waiting

Leisure Friends

2/10

Poor

23 Jan 2020

Rashda

Great location, that’s the compliments over. The hotel is run like faulty towers, only one or two members of staff are remotely helpful. For instance how hard would it be to have a tea in the lobby, for ancasa extremely difficult, you can order in your room, but not drink tea in lobby! The dirty ness of this hotel is another level, the safe and wardrobe had a layer of dust, this did not move during my stay. Beds are made, fresh linen does not smell fresh. Pillows have a single cover, so the opening you can see the pillow and how dirty it has gotten. Bathrooms, well the showers are not cleaned, the sink is but not it’s surround. We complained on departure and the manager was only bother about the fact it took 3 hours to get toilet roll, he was content that others had complained about the cleanliness.

Leisure Friends

8/10

Excellent

13 Jan 2020

muhammad

Staffs are very helpful. Place of hotel is nice,near to petaling street. Room is okay to me. Would return to ancasa again.

Leisure Family

8/10

Excellent

05 Jan 2020

Verified traveler

It very near to chinatown. So food is ez & good

Water was too hot even turn to the cold water side.
Ask the room service to check but was inform nothing can be done.

When check was not given towel.
Had to call room service to pass us.

Leisure Family

8/10

Excellent

01 Jan 2020

Verified traveler

Good size room, but not especially clean. Had to request things like towels and shower gel. Construction work opposite the hotel is loud.

Self

8/10

Excellent

29 Nov 2019

Robert

The staff were very willing to help.
Close to all the things we needed.

Friends_and_family Partner

8/10

Excellent

17 Oct 2019

Kathleen YH

Room is comfortable enough except aircon extremely cold. Set to low at 30degC, still freezing.... as such cant sleep well even with warm clothes, otherwise value for $

Partner

10/10

Exceptional

28 Sep 2019

Verified traveler

Thanx for the surprise from hotel staff at last night for my husbnd birthday. We LOVE ittt!!!😚.
Hotel near too Lrt plaza rakyat.easy access to Lrt train.

Leisure Family

8/10

Excellent

07 Sep 2019

Johari

Good but need to improved a little bit

Leisure Partner

8/10

Excellent

17 Aug 2019

Verified traveler

Had the misfortune of being assigned a room that didn't have a stable electricity, tripped 3 times on the first night and also seen a few baby cockroaches. A room change was necessary, and luckily that never had any problems. The staff handled everything though, to their credits, and it could've been an outlier as my new room was good.

Friends_and_family Partner