Name: Pacific Express Hotel Chinatown
Address: Wisma Fui Chui KL, No 32 Jalan Tun Tan Cheng Lock, Kuala Lumpur, 50050, MY

Pacific Express Hotel Chinatown

Kuala Lumpur · Malaysia

Wisma Fui Chui KL, No 32 Jalan Tun Tan Cheng LockView location

20 reviews shown

2/10

Poor

03 Jan 2026

Pong

This hotel is filthy and poorly managed. The lobby, elevators, hallways, and room smelled bad and were dirty. The mattress was completely worn out and offered no support. Towels, pillows, and bedsheets were dirty and unacceptable.

There is absolutely no soundproofing. Noise from the air conditioning, neighboring rooms, street traffic, and motorcycles continued all night until 4 am. Children were running and screaming in the hallways, and guests in the room above were rolling suitcases until 4 am, making sleep impossible.

On top of this, the hotel demanded a MYR 50 cash deposit.

Partner

4/10

Poor

05 Nov 2025

yew kok

Leisure Partner

8/10

Excellent

06 Jun 2025

Michelle Harris

It was convenient, clean, right in the heart of KL. Close to shops and other amenities.

2/10

Poor

15 Aug 2024

Hasan

My first check-in day hotel management didn't give me a room and shoo me away by saying come at 3pm despite that i booked hotel from one previous day and arrived early morning. I assume they sold me a room which was not available in their system (or sold to someone else) and they kept me waiting until 3pm even i paid for that day in advance. Later hotel manager gave me a hand amended receipt stating one day late check-in and advised me to speak to Expedia for one day refund. Management kept my language at my request as only greatest favour they offered me.

Overall its terrible place to stay. My room AC didn't work and hairdryer was broken for 6 days. Each day management assured to fix but only promises. There were human hair in washroom and stains on bed sheets and pillow covers. Homeless guys were sitting on hotel stairs from evening to all night making you feel unsafe and comfortable specially to women. Only hotel location is at great place.

Leisure Self

2/10

Poor

24 Jul 2024

Timothy

Dirty

Leisure Self

6/10

Pleasant

20 Jul 2024

Ana Loella Cuenca

Property is a bit run down with stain marks on the room carpet and corridors. Booked the quad room without windows as this was last minute booking for overnight stay for a group of 4 in KL. Room smelled of cigarette smoke. Previous reviews about this room should be considered with extreme caution.

Leisure Family

8/10

Excellent

25 Feb 2024

walter

Good Value for the money. Right at the gate to the Chinatown market. Nice bath/shower, clean and well kept room, good comfortable bed. Fairly quiet for the central location. The place seems a bit older but inside the room was a very good tidy unit. Would recommend for overnight or several days.

Business_and_leisure Partner

6/10

Pleasant

11 Feb 2024

dennis

Not enough hot water. morning has hot water.

Leisure Family

8/10

Excellent

28 Jan 2024

HOOI KEONG

In front is Chinatown KL, petaling street market , so no problem to find hawker food around , wanton noodles, and lot of food options in . MRT Pasar Seni just in hundred meters walking distance. Food price is comparable to Singapore price tag.

Business Self

8/10

Excellent

25 Dec 2023

Howard

Good location to stay.

Pillow to hard n carpet too old with a lot of stains but very convenience location - 2mins walks to reach Petaling Street Market.

Self

10/10

Exceptional

19 May 2023

eric

All good

Leisure Partner

10/10

Exceptional

13 Mar 2023

Cristine

Good location for shopping and tourist spot destinations

Business_and_leisure Partner

10/10

Exceptional

13 Nov 2022

Brandon Albert

Unbeatable location on Petaling St, lots of food options though area outside the office is prone to traffic jams and can get rowdy at night

Leisure Self

8/10

Excellent

12 Feb 2020

Verified traveler

Good stay, but lots of smoke at night

We were check-in ok. The staff was extremely friendly. The security guard even opens the door for us. In the beginning, it was fine. The hallway is a bit smelly, but the room is really good. However, later that night (around 10pm), there was a lot of smoke and it smells like exhaust smoke from a truck :(

Also, there were no toiletries in the toilet (ie. no toothbrush, etc...).

The room is spacious and the bed is very comfortable. But I did get a bug bite on my chest. Just put on your cloth while sleeping and you should be fine.

Overall, it was a good stay.

Friends_and_family Family

8/10

Excellent

15 Sep 2019

matthew james

Enjoyable stay

Nice hotel, comfy bed, great location

Partner

10/10

Exceptional

20 Apr 2019

Kenneth

Fantastic

fantastic you wont be disapointed

Partner

6/10

Pleasant

17 Apr 2019

Verified traveler

Very small room no window and ceiling was dripping water

6/10

Pleasant

30 Mar 2019

Mohd

We stayed for 2 nights in quad deluxe room for families. The room has no window, the water hose in toilet was leaking, no coffee/tea making facilities, no parking provided for hotel guest, we pay rm10 for parking.

Business_and_leisure Family_with_children

8/10

Excellent

19 Mar 2019

Verified traveler

good location. good service

Partner

4/10

Poor

03 Mar 2019

Ehsan

Pool is not exist

In site have beed said that hotel have roof pool access even in the images we can see the pool but there are 2 construction and chinatown doesnt have the pool !!!

Friends