Name: The Federal Kuala Lumpur
Address: 35 Jalan Bukit Bintang, 35, Kuala Lumpur, 55100, MY

10/10

Exceptional

09 Mar 2020

Verified traveler

Room is clean and staff respond is fast.
Easy accessible to food and shopping.

Business Partner

8/10

Excellent

28 Feb 2020

Ghulam

Good hotel nice n clean room but the receptionist on afternoon sift is vary bad totally not helpful but day shifts staff is vary nice

Business Partner

10/10

Exceptional

10 Feb 2020

Verified traveler

Best hotel n vary good staff room is nice n clean n for sure best location walkable n close to everything you required

Business Friends

10/10

Exceptional

01 Feb 2020

Daya S

Very nice hotel
Very good location
Very Satisfied

Self

8/10

Excellent

31 Jan 2020

Verified traveler

Like
1) strategic location
2) friendly housekeeping, front-desk & security staff
3) excellent food especially breakfast
Dislike:
1) carpark is too far at Low Yat Plaza - it was raining during 1 of the days and we could not find any umbrella to borrow
2) rude kitchen staff during breakfast - a big Indian guy serving at the eggs counter was very rude to my son by shouting at him to wait for his turn even though my son did not shout/demand anything - such aggressive behaviour will cast a bad impression on tourists and local guests.

Friends_and_family Family

8/10

Excellent

31 Jan 2020

Verified traveler

Very good location.

Friends_and_family Friends

8/10

Excellent

17 Jan 2020

Verified traveler

Great central location close to excellent shopping and transport
easy access to outer ares of KL

Leisure Partner

10/10

Exceptional

16 Jan 2020

GEORGE

IT IS IN THE GOLDEN TRIANGLE OF MALAYSIA. SO CLOSE TO MANY SHOPS AND OTHER THINGS

Leisure Self

10/10

Exceptional

16 Jan 2020

GP

Room has been upgraded. Nice clean and pleasant. Staff is accommodating.

Business Self

8/10

Excellent

13 Jan 2020

Mohammed

Nice location & good value of money

Amazing location surrounded by shopping centers, china town, food street, Arabic restaurants, coffees and shopping malls.
they have very rich breakfast with many varieties and choices
very kind and helpful staff
they amend for me a room upgrade on my check in time
hotel clean but needs a total furniture refurbishments

Partner

10/10

Exceptional

10 Jan 2020

Barmawi

Exoerience

It was wonderful. Place is clean and staffs were polite

Partner

10/10

Exceptional

09 Jan 2020

Hameed

Great stay

It’s was just all amazing.

Friends_and_family Friends

8/10

Excellent

08 Jan 2020

Verified traveler

Overall was good and location so good to bukit bintang.

Leisure Self

10/10

Exceptional

04 Jan 2020

Verified traveler

Friendly and efficient staff.

Business Self

10/10

Exceptional

09 Dec 2019

Ajith

I was pleasantly surprised by the warmth of the staff. Courteous, friendly and helpful.
Quite a good spread for breakfast. Centrally located (very close to Berjaya Times Square) and has a view of KL tower and Petronas from the room.

Leisure Self

4/10

Poor

03 Dec 2019

Verified traveler

Poor customer service. Room not made up until I had to request for it. Sigh

Friends_and_family Friends

6/10

Pleasant

29 Nov 2019

Verified traveler

Had everything except a gym. Bfast v good and nice staff. But I could hear loud people and doors slamming in neighbouring rooms.

Leisure Self

10/10

Exceptional

24 Nov 2019

Vinod Kumar

Amazing and spacious rooms. Location is accessible by public transport as well.

Partner

8/10

Excellent

22 Nov 2019

Tim

Pros: clean and location
Cons: the toilet flush was weak, couldn't flush property

Business_and_leisure Partner

10/10

Exceptional

17 Nov 2019

Verified traveler

Could not fault
Excellent value for money
Exceptional food quality and choice

Leisure Self

8/10

Excellent

10 Nov 2019

Verified traveler

Staff who handling my visit was very pro active & professional.
They able to answer my query.

Leisure Partner

10/10

Exceptional

01 Nov 2019

Robert

Everything was excellent, he Hotel is beautiful and the staff are great.

Self

8/10

Excellent

31 Oct 2019

Verified traveler

Location is excellent. Close to Jalan Alor, Lot 10, Time Square and Pavillion. You will have a hard time deciding where to have your meals. Enjoy.

Leisure Family

8/10

Excellent

25 Oct 2019

Verified traveler

Near to tourist bustling district, plenty of local foods around to choose, near to a few shopping malls, near to local train with good connection to airport, coach.terminal ....

Business Self

2/10

Poor

24 Oct 2019

Verified traveler

Highly disappointed stay

Very noisy at night... the pub played loud and heavy music till about 5 am. Very hard to sleep.
The toiletries are very limited.
Some of the light bulbs need to be replaced.

6/10

Pleasant

23 Oct 2019

Syamsul rimzan

Parking to far not at hotel building

Overall ok but frustrated about the parking.yes it's free but I have to put my car at other building and have to claim up 3story parking lot up to shopping complex than walk for about 59meter to lobby.what happen if we have 3@4 big bag how.

10/10

Exceptional

22 Oct 2019

J

Fantastic check in and out. Friendly, efficient and fast.
Best ever!

Leisure Self

6/10

Pleasant

17 Oct 2019

MICHAEL

Room Air-conditioning not working

Room air-conditioning was hardly working during my stay. Thankfully, I only stayed a night and the beds were comfortable enough. Room furnishings were rather simple and sparse. Toilet floods when you drain the tub. Otherwise, location was excellent and breakfast was good.

8/10

Excellent

16 Oct 2019

Verified traveler

breakfast is good

Friends_and_family Family_with_children

6/10

Pleasant

06 Oct 2019

Marcus

Location wise very strategic within Bukit Bintang area but hotel locations too old and their Chinese restaurant interior design very old needs huge renovation to revamps overall outlook. Besides hotel is in Plaza Lowyat which very troublesome for us when raining have to drag our luggage over to opposite building. Hope they can make tremendous improvement on this.

Business Partner

8/10

Excellent

26 Sep 2019

Antonio

Good but some issues

It was good however there were issues with the WIFI as it continually had to be reconnected and where my room was located WIFI was not consistent.
Also my room was above BBPark local bar area loud music up to 4am was being played making it very difficult to get to sleep.

10/10

Exceptional

26 Sep 2019

Verified traveler

Great maintenance and great service

Old hotel but good maintenance! Only the air condition and water faucet very hard to control the temperature. Overall it’s a nice hotel and great location.

Business Friends

8/10

Excellent

22 Sep 2019

Verified traveler

Good centralized location. Friendly reception. Nics lobby area. Cleanliness.

Leisure Self

6/10

Pleasant

20 Sep 2019

Verified traveler

Location very very good, breakfast very nice,a lot of choices!

Leisure Partner

6/10

Pleasant

08 Sep 2019

aribowo

Location good, but cleanliness and amnesty are not. Can smell cigarettes smoke in lobby although requested non smoking room. Check in process also take sometime, not many staff in receptionist although in peak hours checking time (ard 1pm)

Leisure Self

10/10

Exceptional

08 Sep 2019

Verified traveler

Amazing location, great price great staff lovely pool, pity no gym. The hotel is showing its age however is still the best value 4 star hotel in kl

Leisure

10/10

Exceptional

05 Sep 2019

LIANGKIANG

Good for families.

Location is good.

Family

10/10

Exceptional

02 Sep 2019

Verified traveler

The Federal Hotel is ideally placed in the centre of the city, in walking distance of many attractions, including the Petronas Towers. the Hotel is also very close to both the old and new train stations with taxis costing hardly anything between each. The city bus tour goes from the street corner only 1 block from the hotel and on the opposite corner is the beginning of the main tourist bar street and markets. the hotel is well appointed, with a grand entrance, and well furnished rooms, even the budget rooms. A bonus was the hotel has plenty of quiet public space so I was able to meet clients with ease. The pool area is lovely, the pool is clean with a lifeguard on duty, and you can see the Petronas Towers from the poolside.

8/10

Excellent

31 Aug 2019

Verified traveler

The staff was very friendly room is clean however slipper and toothbrush wasnt provided we had to call to get one.
The Refrigerator in the room is making too much noise that we had to off it.. hope that the management can do some upgrading soon..

However the wifi in the hotel is really good .. overall a comfortable stay.

Leisure Friends

10/10

Exceptional

20 Aug 2019

Jatin

Great location, breakfast and comfy room

Centrally located with quick access to all malls.
Tips - Take the Merdeka wing room. Its amazing compared to the normal room.
Breakfast is awesome. Large variety of foods.

Partner

10/10

Exceptional

12 Aug 2019

Mike

Great hotel in terms of location and value. Right in the middle of the most interesting area, Bukit Bintang. Lots of restaurants, shopping malls, street spectacles. Cheerful and helpful employees made our stay very comfortable and enjoyable. Will be back.

Leisure Family

10/10

Exceptional

12 Aug 2019

Verified traveler

Very pleased with the Federal

Wonderful location. Excellent value.
Very helpful staff. Loved the KontiKi restaurant. Music and afternoon tea, just awesome!

Partner

8/10

Excellent

05 Aug 2019

Verified traveler

The hotel area is not that busy area, easy to get the cab or Grab, and a lots of shop around for shopping and foods is good. The hotel is clean and maintain.

Business_and_leisure Partner

10/10

Exceptional

05 Aug 2019

Verified traveler

Nice place to stay near shopping mall and gud streets food

Business_and_leisure Partner

6/10

Pleasant

24 Jul 2019

Verified traveler

Good

Loud music at night till morning , very tiny room

Family

10/10

Exceptional

19 Jul 2019

Verified traveler

Beautiful hotel service was great well recommended

Friends_and_family Family

2/10

Poor

09 Jul 2019

SHOHEL

The room was awful dirty with dead cockroaches on the wall . i have showed the picture at the reception but look like they don’t care .rusty washroom broken hand shower for toilet bowl ,which i have complain they fixed but nobody came to wipe the flooded water. no towel at the washroom .final word the room was not ready for guest .i had booked with the option of double bed ,they gave me 2 twin beds but the website has both. i went to talk to reception offer me another one twin size bed for me and my wife. i had no option to upgrade with some extra money to deluxe room . in one word the experience is awful not recommend fellow future travellers. PS. for inquiry i have photo available .

Leisure Family

10/10

Exceptional

04 Jul 2019

MISS J

Federal Hotel KL

Some hotel rooms are dated but some rooms are newly renovate... the hotel in general is perfect for solo traveller, couples and families as it is very convenient and walkable to many places ... night street food market etc

10/10

Exceptional

03 Jul 2019

Verified traveler

Not a bad word to say
10 out of 10
Location great,food excellent and pool area great standard,permanent life guard,food & drink service also great

Leisure Self

6/10

Pleasant

18 Jun 2019

Verified traveler

The bathroom was smelly and the bathroom floor was sticky. There're no towels and bath mat.
Excellent location.

Family

6/10

Pleasant

11 Jun 2019

Goh

Horrible breakfast

Breakfast not up to the standard

Partner

6/10

Pleasant

09 Jun 2019

Brenda

Good location. Near to Bukit Bintang and Jalan Alor.
At night, quite noisy because next door is bar.
Breakfast food ok ok only. Overall still ok considering price you pay.

Leisure Partner

2/10

Poor

07 Jun 2019

Kevin

I would not recommend this hotel

I hate having to pay extras to the hotel when I thought I had paid the full price on the internet, 300 on arrival and 40 on departure for 4 days. The hotel is located on a street full of small hotels accommodating to itinerant workers. The standard room is smaller than the cabin on my last cruise. The staff on all levels are indifferent to customers and just get on with their job.

Partner

8/10

Excellent

24 May 2019

siowpei

friendly staff, clean, helpful ,room is clean, overall happy

Friends_and_family Partner

8/10

Excellent

19 May 2019

Chan

Place is good
Walking distance to pavilion and just beside low yat
But car park is far away from hotel

Family

4/10

Poor

28 Apr 2019

Vijendra

Room is outdated. Not sound proof at all.
Breakfast was great.

Partner

8/10

Excellent

14 Apr 2019

Verified traveler

Overall good

Not bad, good breakfast, comfortable.
At night could hear sometimes hear music from street, light sleepers beware

Friends

10/10

Exceptional

01 Apr 2019

Verified traveler

like its is

8/10

Excellent

04 Mar 2019

Verified traveler

Walking distance to malls & Bukit bintang

Leisure Self

4/10

Poor

03 Mar 2019

Verified traveler

This hotel a bit old.

Business_and_leisure Family

10/10

Exceptional

23 Feb 2019

chee keong

Excellent Location for tourist

Location is excellent.

Friends

8/10

Excellent

16 Jan 2019

Jarrad

Great location - decent hotel.

Great location. Room isn't big, but clean and comfortable. We has no view (but that's ok). Was a bit of noise coming from construction (or something) most of the day/night. Pool is very deep ! Would stay there again !!

Partner

6/10

Pleasant

14 Jan 2019

Verified traveler

The room did not have a window to look out. It was looking at other windows, very depressing situation. There was no newspaper.

10/10

Exceptional

10 Jan 2019

Verified traveler

The hotel is not very clean,Cockroachs are found in hand basin.

4/10

Poor

05 Jan 2019

Verified traveler

Hotel charged additional tax saying our booking was made prior to 1 Sep. Our invoice clearly stated taxes included and already paid as part of the booki

6/10

Pleasant

19 Dec 2018

Anas

Location very close to landmarks and staff very polite and very helpful

Business

8/10

Excellent

13 Dec 2018

Verified traveler

Federal Hotel is exactly what it was like 20 years ago and that statement rides along the thin line between the good and the bad.

Staff were friendly, helpful and attentive just like it was when I was a child. However, that's where the good point ends. Room cleanliness was sub par, there were clumps of dustballs, crumbs of potato chips and other random bits and pieces all hidden in the corners of the room.

The bathtub was stained and brown, there wasn't a proper stopper to plug the tub, cups were stained as well.

I love the hotel. I love it's location, I love the nostalgia and I can look past all these stuff but I can't get over being visited by roaches.

8/10

Excellent

11 Dec 2018

Verified traveler

NIL ISSUES

6/10

Pleasant

09 Dec 2018

Zaihasra

quite bad experience.. most of the switch not function, the iron also not in good condition and cannot control the temperature of the air condition.

8/10

Excellent

06 Nov 2018

Verified traveler

I hv book 2 rooms for a night with u (expedia). When i check in hotel advd booking onky 1 room .hv no choice but to book another room n pay by cash. Wonder how come this happened? Front staff try their best to check but couldn't find the ither booking

8/10

Excellent

04 Nov 2018

Alisha

Merdeka Wing is comfy enough for an escapade as it is spacious and the premise location is strategic.

6/10

Pleasant

22 Oct 2018

Max

It is pretty good for value and very central hot water not the best could be a bit cleaner..

8/10

Excellent

09 Oct 2018

Franklin

Federal's location in Kuala Lumpur is awesome. The Bukit Bintang Area is full of clubs, restaurants and malls. The Jalan Alor Foodstreet is just a 3 munutes walk away. Most attractions like the Petrona Twin Towers, Hindu temple in the Batu Cave and Aquarium are nearby. The Federal Hotel is very nice with an exceptional service minded staff, cozy nightclub and 3 restaurants. I encourage everyone to have breakfast at The Federal. It's huge and your stomach will feel full till in the evening...hahaha

10/10

Exceptional

07 Oct 2018

Say Keng

Thanks for upgrading me to the Merdeka Wing this time round. It was superior.

4/10

Poor

28 Sep 2018

john

Very bad window. View of internal walls of hotel only.
Very noisy at 5am

Family

8/10

Excellent

26 Sep 2018

John

Good location.

Location is very good. Staff was patient and helpful.

8/10

Excellent

25 Sep 2018

Joe

物有所质

Value for Money, perfect location till no time to enjoy in the Hotel.

2/10

Poor

24 Sep 2018

Victor

LUCKILY WE STAYED ONLY ONE NIGHT!

The hotels obviously did not prepare for our arrival. Firstly, they gave us one room when we booked 2 rooms. How to sleep in 2 single beds room when we have 4 adults? The staff obviously did not observe that 4 persons were standing right in front of his counter.
The check-in staff put the blame on us, saying we booked twice under a different name. How can that be when we have only one account and we paid only once. When I showed him the booking email I printed out, then did he realized his mistake.
To get a superior room, they wanted us to wait for an hour, telling us our room is not ready. How can that be when the check-n time is 2 pm and now is already 3.30pm!
Instead, they even wanted to separate us into 2 rooms at 2 different level! Obviously, this hotel does not understand what is traveling with a family.
Not a word of apology from the staff and the manager throughout.
The 30 minutes of check-in totally ruined our holiday mood! I have been to holiday for more than 30 times in the past 15 years, this is the first time that such thing could happen.

1. Know what I saw in the room? strands of hair on the pillow and at the bathroom floor trap. It says so much about their cleanliness.
2. The hotel has no slipper, but we saw other hotel guest wearing. When we asked for slipper, they told us they ran out of slipper. I lost my words after.

Family

6/10

Pleasant

22 Sep 2018

Janice

Noisy room

I usually stay here every September and enjoy the hotel but this year despite being upgraded to a suite my stay was spoiled by noisy neighbours talking and laughing all night long, kids running and shouting in the hallways till 12.30am and then the last day of a seven day stay the workman started up with a power still below us. The lobby and pool are great but the walls in the rooms are too thin and the doors to wardrobes and the bathroom squeak and bang.

Partner

8/10

Excellent

17 Sep 2018

Verified traveler

It was a very good experience.

Friends

8/10

Excellent

10 Sep 2018

Verified traveler

Great location but in need of some tlc.

Staff friendly but a bit on the slow side to brings drink orders. Although the room was clean they could do with a bit of updating/decorating. The bed was very hard so not very comfortable, my husband put the pillows on the bed to sleep on top of! Staff were very caring and helpful when my husband became unwell.

10/10

Exceptional

09 Sep 2018

Muhammad

marks

90 out of 100 good expirence neighborhood is fantastic. I would like to come again

6/10

Pleasant

02 Sep 2018

Haval

Its old bulding in picture the put very nice and new room but in the reality its not

8/10

Excellent

02 Sep 2018

Verified traveler

good location

Family

8/10

Excellent

01 Sep 2018

Tony

Good Stay

Older hotel but nice,staff were excellent !

8/10

Excellent

26 Aug 2018

marini

Near to shopping centres\n

I walk almost everyday to Berjaya time square. Its a walking distance from federal hotel. And u can walk to pavillion too. And near the jln alor u can find alot of street food. And a few halal stall for muslim travellers to try out.

2/10

Poor

20 Aug 2018

Low

Not so good bcos too noisy can't slept well

8/10

Excellent

20 Aug 2018

Verified traveler

The hotel is located in the heart of the tourist district, near the subway and monorail.

My complaints are minor: the room keys are a bit unreliable, and I don't like quasi-transparent bathroom doors.

8/10

Excellent

19 Aug 2018

Gerard

Better than expected...

On entering the Federal Hotel I was very surprised . The Hotel has much more class than I had expected. The reception is on the first floor with marble everywhere. The receptionists were very friendly, helpful, efficient and pacient. The corridors to the bedrooms are wide and noise eliminating . My bedroom (I had received an upgrade to a superior room) was large and comfortable with an extra area for wardrobe, basin and tea/ coffee making. It was a pleasure to stay at the Federal!

8/10

Excellent

16 Aug 2018

Karen

Nice hotel in town

Convenient location near shops, eateries and the stations. Staffs are very friendly and helpful.

10/10

Exceptional

08 Aug 2018

Gail

Very central!
Lots of shopping in the vincinity!
Excellent breakfast! Very happy with stay!

6/10

Pleasant

06 Aug 2018

Vig

Near to major ammenities

4/10

Poor

05 Aug 2018

Verified traveler

Noisy room

Can hear the music from pub downstairs party all night.
Our room is smelly.

6/10

Pleasant

30 Jul 2018

Goh

Room not comfortable

Horrible breakfadt

Family

8/10

Excellent

27 Jul 2018

Elizabeth

Comfortable hotel with good amenities

Enjoyed our stay at the hotel. The Merdeka room is spacious and very comfortable to stay. Air-con temperature can be controlled which is great. The pillows had a menu choice which was great! Location centralize near to Jalan Alor food street. Thumbs up!

6/10

Pleasant

23 Jul 2018

Ly

Hotel stay

Good location, however, room soundproofing not good, able to hear that KL so is happening at night.

Bed is little hard.

10/10

Exceptional

04 Jul 2018

David

Reasonably priced hotel in Bukit Bintang

The hotel is in the middle of a tourist area, is in good condition, and reasonably priced.

8/10

Excellent

30 Jun 2018

Verified traveler

Facilities.

A bit sad for no Gym room.

4/10

Poor

25 Jun 2018

Charles

hotel room

up graded to the merdecka room the window looked like that you were looking into an elevator shaft.

8/10

Excellent

22 Jun 2018

Cyril

Good location in the center of Bukit Bintang tourist area. Walking distance to shops and night food street. Staff was friendly and made it enjoyable on our one night stay before we head home.