Golden Suites Hotel

2/10

Poor

10 May 2019

JohnhLaGrew

This hotel is no longer in operation, I have no idea who receuved the money from the package that I purchased, but that hotel doesn't exist and I had to rent a room in another hotel.

Leisure Family

6/10

Pleasant

25 Dec 2018

Verified traveler

Hotel is in the middle of Bkt Bintang which is convenient but the room / hotel needs overhaul . We had to shift rooms 3 times coz of some probs. The wifi was not vv strong etiher

2/10

Poor

26 Aug 2018

Chew Chin

110% cannot stay

The worst 3stars hotel I ever stay in. And I'm a regular traveller. 1st room given- air-conditioning not working, change another room, air-conditioning a bit better but you can sleep without clothing and still no need to cover with the blanket.😥😥. Furthermore the toilet door is demage and cannot be closed!

4/10

Poor

13 Jun 2018

Nihal

Hotel was in poor condition, smelly, dirty, only the location is nice

8/10

Excellent

08 Apr 2018

Irele

Twas good overall
Will stay here when i come back to Kuala Lumpur

Partner

6/10

Pleasant

27 Mar 2018

G

Not clean, smelly, does not qualify for any star

MIs Represents as 3 star but does not qualify for any star. Not clean, Smelly all over. No hangers to hang the cloths. No toiletries provided. It spoiled my vacation of wasting my 2 days in 4 days to look out for another hotel. The photos shown are also Mis-representing. However, after pointing out some of these issues which was accepted by their staff, agreed to stay for 1 day as courtesy ( also otherwise they may report 'No show) which was agreed & signed by the staff on the voucher.

4/10

Poor

07 Mar 2018

Sutjipto

Bad Experience

OMG... so bad, Service, everthing, even for the Wifi, the receptiont dont care

2/10

Poor

20 Feb 2018

unknown

aircond looks terrible . not cold enough . little water which when taking bath

6/10

Pleasant

31 Jan 2018

Florence

Okay. But dirty

Its quite dirty. They didnt change the bed cover and didnt even brush the toilet. But the location strategic and reasonable price. Need to improve on their cleanliness. Staff also not a friendly type. Need to improve on their cleanliness

Family

6/10

Pleasant

15 Jan 2018

Verified traveler

Room for improvement

The hotel had an unpleasant odour including the lobby and room. The toilet was not clean and I had to clean it. Service was much to be desired.

4/10

Poor

06 Jan 2018

Wong

Because this hotel is at Bukit Bintang,

First impression is lobby very small and narrow, hotel staff no uniform can't differenciated customer or hotel staff,
The corridor to room carpet is wet.
The room is small, luggage stool did't provide, luggage has to put on the floor so hardly to walk'
The cabinet is small and attach mirror hanger is spoil. no hair dryer.
Toilet w.c beside is is shower, after taking shower the w.c is all wet.
The shower holder is spoil and shower head water is dripping is not spray out the water.
The shower also to closer to door cause the water drip from door to room floor, so the timber floor is spoil and damage, the hotel management is just cover with floor mat, but when door open outward push the floor mat then the damage floor can see very obvious.

6/10

Pleasant

26 Dec 2017

AGEP

location was very good and accessible to everything.

4/10

Poor

29 May 2017

harp

Dirty

Dirtiest hotel I haver ever stayed in.everything single thing was dirty.

4/10

Poor

30 Mar 2017

Verified traveler

Bathroom was bad. Water was weak.

2/10

Poor

27 Dec 2016

Verified traveler

Awful Experience!

Booked this hotel for a 4-person family room since there were no other available hotels as we planned our KL trip last minute.
Nothing's good except it is located at Bukit Bintang. Room condition/hygiene is very poorly maintained. Very very very noisy at night (up to 1/2 am!) due to nearby Karaoke and car horns.
Will never ever stay in this hotel again!!

Family

4/10

Poor

05 Dec 2016

Moon

Terrible experience

We had booked for 3 nights, and we moved twice. First night was from room 601 to 701 reason being aircon stuffy. 2nd night was from 701 to 401 reason being water leaking from ceiling. But bouquets to the indian guy who assisted us in the checkin. He was friendly n helpful. the Wifi was breaking off half way n reconnecting though there were many floors to gain wifi. The bathroom was more like a closet barely any space to move. Cockroaches were found in the room. Noise was expected as it was the bkt bintang area.

4/10

Poor

05 Nov 2016

Kaoang

Room is small and not clear. Better sleep at KL Sentral, cheaper and better. But you need to take train but the train is cheap and fast

2/10

Poor

15 Oct 2016

Verified traveler

Not a clean hotel

This hotel is a budget hotel as we expected. The room was very run down, fridge only worked when you were in the room. But the biggest problem and why we left after only staying 1 of our 5 nights was it was not clean. The beds had been slept in previous, the bathroom was full of mold. When reception come to change the sheets the first night, they only had I stained one and the other bed, they just brushed the nest of hair out and said the maid would change it at 9am. At 3pm when we left for another hotel no one had been. Of a night there are also men that appear to be off the street just sitting around in the lobby making the place smell.
We found the hotel consistent with the guinene poor reviews on the Web sites.
We paid twice as much as we should or as we booked early and would not recommend.

10/10

Exceptional

22 Sep 2016

zafar

Comfortable hotel

Location was marvelous as well as the breakfast with lots of variety. Had lunch in the hotel, the food was good definitely worth the price, the room was really clean and comfortable, staffs were friendly and helpful.

Partner

10/10

Exceptional

22 Sep 2016

zafar

Totally recommend

Very well decorated and apportioned rooms - lovely to return to each day to relax and unwind. Will look forward to seeing the alterations and neighboring construction completed. Nice to see one or two familiar faces still in the staff from our last visit a year ago.

Family

10/10

Exceptional

22 Sep 2016

zafar

Recommended for families

Only spent one night there as was in transit, but hotel clean and within walking distance to main shopping centers. Staff were polite and very helpful. Room was quiet and comfortable, with WiFi available.

Family

6/10

Pleasant

29 Aug 2016

Lisa

Room could be improved, location and staff great!

Hotel is very well location, easily reachable by public transport from the transtation, and nice busy streets for eating and shopping. Room itself could have been better, floor panels were loose and with holes and the free internet was very unstable. Nonetheless, staff was really friendly and location was good so overall pleasant stay.

Partner

2/10

Poor

21 Aug 2016

Verified traveler

great location but........

first off all, the title said it all, this hotel location is superb. Alor street maybe 100 step away, the GOKL free bus is around 500 m, Low Yat plaza is less than 100 m , pavilion mall less than 500 m. THE PROBLEM IS the breakfast, since their restaurant is closing, they give you fast food like KFC (first day something like twister lite with 3 coffee for me , wife and 13 yr old boy), second day they promise me McD, and they could not AFFORD it by saying the mc d is open around 10am, and the third day they did not give me anythihg. I bought for 4 people rooms (family suite) they give me family room because there are only 3 of us, they APOLOGISE lately after friendly chit chat, and offer me an upgrade to the fam, suites. TIPS if you want to have your room cleaned, YOU MUST GIVE THEM the room key and ASK THEM TO MAKE UP YOUR ROOM. Conclusion: if you want room just for sleep and clean up, did not mind the room size, no bfast, THIS IS IT!

Family

8/10

Excellent

21 Jun 2016

john

The hotel was accessible

The hotel was accessible to transport, food stalls, and malls. The room was just fine for a couple though the toilet was relatively small but was acceptable for this budgeted hotel. For traveller that needs for sleeping comfort, i could recommend this hotel.

6/10

Pleasant

15 Jun 2016

Verified traveler

comfort

Really great to stay but just electrical parts are not that right! But peoples in there have a great smile!

6/10

Pleasant

25 May 2016

jermy

Crappy hotel but good location

Breakfast is really crappy. Will suggest got to mcdonalds and kfc its just a 5min walk. 30min walk to twin tower. Ask assistance to the reception they are helpful and accomodating. But this hotel is rundown. Shabby one. I was here with my friend. We were both girls. No fire exit! Can't even consider it a 3 star.

4/10

Poor

19 May 2016

Verified traveler

You get what you pay for.

Front desk struggled with check in. Upon arrival there were people(obviously not hotel guests) hanging out and one person sleeping in the lobby.
Coming and going during my stay the staff never offered so much as a smile and most times didn't even look up from their computer or phone screen.
The room was old. Black mouldy crud surrounded the wash basin, a leaky fixture in the WC made for a wet floor. Bugs coming out of the drain and long black hairs on the floor as well.
I understand this is a budget hotel but you could do better.

10/10

Exceptional

05 May 2016

Sagar

Very Nice hotel . The location is Just perfect

The location of the hotel is right in the centre of all activities in Bukit Bintang. A lot of shopping malls nearby. The staff were excellent. Had a Pleasant stay.

2/10

Poor

03 May 2016

Verified traveler

Not recommended to anyone.

Not really satisfied with the look in the room. Dirty walls..poorly furnish room. Not worth recommend to anyone. Bfast not provided, need to pay extra for it. Trasportation sich as Taxi service charged too high 120rm to KLIA.. it's better to take taxi on your own. Towel provided looks old.

2/10

Poor

30 Mar 2016

Bashir

Horribly filty hotel.

Worst experience I have ever had. This hotel is in terrible shape it is very dirty smells of sewer in bathroom. Beds were dirty, linen had not been changed, pillows were horrible, wall paper is missing on the walls other parts are falling off, bathrooms are very old. No tea and coffee or fridge as it says in the add no phone in room. Walls full of fungus. Carpets discusting in hallways. 3 horrible nights. Could not wait to get out. Reviwes are not genuine for sure. Only one guy Waseem at reception was very nice to us.

Partner

10/10

Exceptional

03 Mar 2016

ahmed

Best hotel in KL

Perfect location, beautiful top quality rooms, wonderful buffet breakfast and the staff could not be any more helpful. Really excellent service and a wonderful stay in KL

10/10

Exceptional

03 Mar 2016

MIN

The premium brand stays true here

The friendly and accommodating staff. The location is very good for shopping and entertaining.

Family

10/10

Exceptional

02 Mar 2016

syeda

Highly recommended

Waseem at the front desk was amazing. The hotel staff, facilities and location made it totally worthwhile a stay.

Partner

6/10

Pleasant

01 Mar 2016

Verified traveler

Good enough for price.

Staff very friendly but seemed to be new management we asked for rooms to be cleaned and they would replace everything, everyday even sheets and pillow cases which was nice but needed to remind to replace water and toilet paper and bathrooms and fixtures never appeared cleaned or wiped over.... But travelling through Asia I'm starting to think standards of cleanliness is a cultural thing. Overall it was good enough and staff respnded to most concerns quite quickly.

Family

10/10

Exceptional

19 Feb 2016

Verified traveler

Few days in KL

Had a pleasant stay here. Staff were very polite. Hotel at very convenient location just next to Pavilion Shopping Mall and 5 minutes walk to mono rail. A great hotel located in the heart of KL. Excellent quality hotel with great features and attentive staff. Rooms are spacious and very clean.

Family

10/10

Exceptional

19 Feb 2016

Verified traveler

Impressive First Visit

Hotel is located next to all the malls that we love, especially Pavillion!nice and big room.

10/10

Exceptional

18 Feb 2016

nak loob

Location(Bukit bintang)

Free upgrade to deluxe suite , room are very nice , king size bed and comfortable mattress , free water,coffees and wifi. Service good n fast. Location is superb main Jalan Bukit Bintang surrounding many mall, restaurent,club,foot massage etc. really very entertainment area.

10/10

Exceptional

08 Feb 2016

Verified traveler

Quetly comfortable

Good crisp stay of just one night. Hope to make longer stays next time. Fantastic location ..clean, comfortable, secure, everything available

10/10

Exceptional

08 Feb 2016

Verified traveler

Excellent location, quiet environment

Great location! Located in a quiet alley in the Bukit Bintang, close to everything, food, shopping, entertainment and so on! Hotel staff are very helpful and friendly. The Hotel is safe as well. Excellent !!!

Partner

10/10

Exceptional

08 Feb 2016

Verified traveler

Had great time

The hotel service was superb. Any problems? Call and they solve it right away. The worker there is very friendly. :) The hotel was clean and the condition was quite good.

Family

10/10

Exceptional

08 Feb 2016

chew kee song

Good place to stay and value for money

Clean room & toilet! that's very important. location is good, walkable distance to shopping centres; lot 10 (5 minutes), pavilion (10 -15 minutes), low yat (5 minutes), Berjaya Times Square (10 -15 minutes).famous Jalan alor food street and many restaurant.

10/10

Exceptional

08 Feb 2016

jackson jill

Strategic location

The environment is very welcoming, from the lobby to the rooms. The staff are very friendly and helpful. golden suites hotel is a very convenient and affordable hotel located in the centre of Bukit Bintang. Courteous staffs, great location, affordable rates

10/10

Exceptional

08 Feb 2016

haji abdullah

excellent hotel

fast check in , big size room with king size bed , comfortable bed , locker . refrigerator , free water and tea , strong wifi signal , good location and many restaurant and shopping center.

10/10

Exceptional

08 Feb 2016

anothony

Great lacation and nice hotel

great location main bukit bintang downtown, I like special night walk this area and jalan alor food street.nearby many mall and attractive place. hotel room are nice and clean, well educated staff and restaurant food are very delicious. I like to stay here again

10/10

Exceptional

08 Feb 2016

Verified traveler

i would certainly return to this hotel on my next

Great location and close to all great shopping places! The Deluxe room is really nice with attentive staff, good selection of different snacks and nice views outside etc.!

2/10

Poor

01 Feb 2016

Muhammad Aslam

Hotel is bad & no parking.

Hotel corridor quite smelly. The name of the hotel perceived your high expectations. Overall I would choose another hotel with the same rate. Also no parking if you're driving.

Partner

6/10

Pleasant

31 Jan 2016

Muhammad

Nice new hotel with very unprofessional staff

They are cheaters. I booked family suite because I had a family with me. They mention that it has separate seating area which is a lie. Only one chair in the room means seating area to them. The breakfast is a joke. Only one small sandwich for breakfast was the biggest joke. One of the staff members named Waseem told me that he could book a package for you to visit Kuala Lampur. He told me that the driver would charge me 500 MYR for 8 hours to show me the places. I just asked the taxi driver outside the hotel and asked only 250 for 8 hours. So be careful with this guy if he books any packages for you.

10/10

Exceptional

21 Jan 2016

Verified traveler

It's a good place to stay

These Hotel suites are nicely appointed and quite comfortable. The hotel is located in the bustling Butik Bingtang area with all major shopping close by.

Partner

10/10

Exceptional

21 Jan 2016

Verified traveler

Good Place To Stay

Very Nice And Friendly Staff And Good Room Service. I like the location most. The room is spacious and up to my expectations.Air cond super cold even turn it off n room a so clean n comfortable very nice room.

Family

10/10

Exceptional

21 Jan 2016

Verified traveler

Superb location

Nice room,comfortable bed,free water ,coffee,strong wifi,breakfast is ok,excellent location Bukit bintang street. Surrounding many pub,massage and shopping mall. Famous food street Jalan alor and near monorail train station. I recomend everybody

Family