Name: Capitol Hotel Kuala Lumpur
Address: Jalan Bulan, Off Jalan Bukit Bintang, Kuala Lumpur, 55100, MY

8/10

Excellent

07 Jul 2026

S M Faizul

The hotel is conveniently located and close to high end department stores to other convenience shops. Located in prime Bukit Bintang area. It is fantastic for all tourists.

Friends_and_family Family

4/10

Poor

23 Mar 2026

Tiong Ghee

The location is great; It is near Jalan Alor, Sungei Wang, Berjaya Time Square and Pavilion. Good access to food and shopping.

What is disappointing from my last stay (Jan 26) and this one is NO housekeeping!! I left my room at 10am and when i return at 5pm, the room is still not cleaned Several other rooms have left their rubbish bins outside their rooms. I assumed their rooms have not been cleaned as well.

Specify to this stay, there is a strong cigaratte smell in my room in the evening. I informed the receptionist on both nights but no action was taken. I think anyone standing in the corridor would be able to easily pinpoint the source of smoke.

Partner

8/10

Excellent

22 Mar 2026

Gerald Cheng Hock

Near Plaza Low Yat. There is also a lot of choice for food. The Cold Storage supermarket is a mere 5 minutes walk from the hotel.

Self

8/10

Excellent

07 Mar 2026

osman

Very goooog place to stay at

Self

6/10

Pleasant

30 Jan 2026

LEE

For the room, to provide toothpaste and toothbrush, small soup.

Friends_and_family Friends

8/10

Excellent

19 Jan 2026

Tan

Clean room, quiet & spacious. Ease to travel around as walking distance to MRT station and shopping malls.

Self

10/10

Exceptional

31 Dec 2025

June Ong Chit

Cleanliness, Amenities, Location: Room is clean and of comfortable size, kettle is available for the tea/coffee provided in the room, hot/cold water pressure and drainage in the shower room is great, hotel is conveniently located near shopping buildings as well as train stations. Also, the excellent breakfast spread.

Leisure Partner

6/10

Pleasant

25 Dec 2025

Emira

Toilet did not flush properly, got locked out before 12 or checkout time.

Leisure Family

10/10

Exceptional

19 Dec 2025

Mun Wai Oliver

24hrs security guard at hotel entrance make us feel saved

Business_and_leisure Family

8/10

Excellent

17 Dec 2025

Stacey

Room was as immaculately clean as it could be made, but carpet and furniture was old and kind of gross. Bed was fine and pillows were very good and bathroom was very nice and modern. Breakfast was excellent - a great assortment of options for all nationalities and staff was prompt and nice. Location is excellent and view from the room was beautiful. Would have given it a 10/10, but the rooms desperately need a refresh.

10/10

Exceptional

27 Nov 2025

Soo kiat

Good stay and good food

Friends_and_family Friends

10/10

Exceptional

27 Oct 2025

Wen Han

The hotel location is great for dining and shopping. It is walkable distance to Pavilion, Alor night street, Berjaya Time Square and other malls in Bukit Bintang. Free parking is also a plus for staying in this hotel.

Leisure Family

6/10

Pleasant

22 Oct 2025

Dennis

reception could have been more friendly

Leisure Self

10/10

Exceptional

20 Apr 2025

Alfian

Na

10/10

Exceptional

16 Apr 2025

Tiong Ghee

Nice and comfy

10/10

Exceptional

11 Mar 2025

Rodriguez

It was close to everything.

8/10

Excellent

03 Mar 2025

Gerald

Good value. No frills. Excellent breakfast. Convenient location metro 100m

Self

6/10

Pleasant

21 Feb 2025

Ghina

The area is dirty, the hotel looks too old

10/10

Exceptional

02 Feb 2025

Lalit

Property is very convenient for night market and also taxi. Good shopping and eating places close by. Property condition is not great as it is shown in photos. One can get a view of KL tower as well as Twin towers from the room. It is bit noisy in the night due to night activities in the night market. It goes on till midnight.

Leisure Family

8/10

Excellent

30 Dec 2024

Gerald Cheng Hock

Convenient to go shopping

10/10

Exceptional

29 Dec 2024

John

Comfortable, well-located hotel. Friendly staff. Large room with great views. Lovely, comfortable beds. Great restaurant.

Leisure

4/10

Poor

23 Dec 2024

Dyana

Staffs not friendly

Leisure Family

10/10

Exceptional

25 Nov 2024

Gerald Cheng Hock

Continently located near MRT and LRT

10/10

Exceptional

28 Sep 2024

Gerald Cheng Hock

The area outside the hotel not really user friendly to pedestrians. While it deters illegal parking, it makes it inconvenient to get across the road.

Leisure Self

4/10

Poor

28 Jul 2024

DYANA

The Hotel needs an upgrade! Staffs need to be more courteous and friendly.

Leisure Family_with_children

8/10

Excellent

24 Jul 2024

Gerald Cheng Hock

Rather close to MRT

8/10

Excellent

21 Jul 2024

Romzi

some of hotel doing well and majority the staff doing great

Self

8/10

Excellent

08 Jul 2024

HARYONO ADIGUNAWAN EKO

I've been staying in this hotel a few times, but this time seems they're a bit understaffed since there are some things going on.. No staff helped us to bring the luggage, testing the fire alarm in the middle of the night and the next day a few times when we're sleeping, one lift undergoing repair, the basin stucks, etc.. Hope they'll improve since it's been a good location to stay

Leisure Family

10/10

Exceptional

26 Jun 2024

Verified traveler

One of the best budget hotel to stay in the heart of golden triangle. There might be some noise during the night coming from the street music, if you’re sensitive to noise during night then be aware. Otherwise the best hotel in bukit bintang. Good for families and singles.

Partner

2/10

Poor

11 Jun 2024

DYANA

Too much traffic

Business_and_leisure Family

6/10

Pleasant

11 Jun 2024

DYANA

Rooms are not very clean. And some of the staffs are not friendly.

Family

2/10

Poor

26 May 2024

Thien Hin

Very disappointed

Mould grown on toilet , a lots of women hair on the bath towel hand towel even bed sheet. To my surprise, housekeeping staff using towels to dry up the toilet bowl n floor without cleaning the floor with chemicals, no vacuuming at all….
Not coming back unless it is necessary, despite i have checked in more than 10 nights for past month. Bed size changed but didn't admit, i have been staying in 1509 many times so dont tell ur front desk staff no bed was changed, making front desk staff looks bad with wrong info!

The only things keep me repeating coming back is ur front desk staff!

Self

10/10

Exceptional

04 May 2024

Susie

I like that the hotel staff are very friendly. We arrived 12 pm and they allowed us to check in early as there are available clean room. Hotel manager told us they will give the room as long as available and not ask customers to wait till 3pm. Highly recommended as hotel is ideally located too.

Leisure Family

4/10

Poor

27 Mar 2024

Henry

Far below my expectations

10/10

Exceptional

08 Jan 2024

Verified traveler

Great location!!!

Hotel Capitol located at the Bukit Bintang area, very easy to access, mrt station nearby, lots of good food and shopping malls around in walking distance, had a great year end count down there. 👍

Friends_and_family Family

10/10

Exceptional

25 Dec 2023

Gerald Cheng Hock

Near MRT station and lots of places nearby for food.

Leisure Self

4/10

Poor

26 Nov 2023

CHONNAPINYA

The most dirty room I’ve ever been. Stains and dust all over the carpet. I found hairs and hairs and hairs on bathroom’s floor. Hair dryer didn’t work, fridge was too old. They need a major maintenance asap. Very noisy at night even I stay at 12th floor still hear everything from the street.

Business_and_leisure Partner

6/10

Pleasant

25 Nov 2023

CHONNAPINYA

Room wasn’t in a good clean. There are so many hair (short, long and eye lashes) all over bathroom’s floor. Carpet is too much dirt and full of stains. They don’t vacuum or clean it properly after guest.

Business Friends

6/10

Pleasant

24 Nov 2023

Yun Ching

Good location to night markets and shopping malls and accessible to MRT. Info is dirty bathrooms facilities.

Leisure Family

4/10

Poor

23 Nov 2023

Eng Lye

pillow and covers stained and smell. bathroom tower also smell. WiFi does not have security password thus hackable by hackers !!!

Leisure Self

8/10

Excellent

23 Oct 2023

Anthony

The hotel is located well for all the things we needed. Clean, comfortable room with good facilities. Only downside was the noise from the lifts which was quite noticeable.

Leisure Partner

8/10

Excellent

03 Oct 2023

Anthony

Very nice staff. Need to update connectivity options for charging devices in rooms. Also clean toilets and showers more thoroughly. We could hear the elevator from the bedroom.

Leisure Partner

8/10

Excellent

11 Sep 2023

Chua Lixuan

Second time staying at this hotel. Decided to stay here again as we were attending a concert at sungei wang and the hotel is just beside it.
Hotel is old but works fine. Was given a smoking room as no non smoking was available but thankfully the smell wasnt too strong.
We could hear the lift going up and down even thou our room was at the corner. We could hear the street noises as it was a lively street with buskers and food vendors. They stop around 1am daily. Will recommend light sleepers to bring ear plugs.
Room was somewhat clean but as the hotel is very old, the carpet is dirty and no room slippers were provided. The toilet was clean and big.
Will reccomend this hotel for non fussy people because as mentioned, it is old but still functioning well.

Leisure Friends

8/10

Excellent

26 Aug 2023

Verified traveler

Safe box in the room was not working , lift button 'G' got problem pressing . Saw the images in Google the hotel there is a swimming pool , but the staff told me that the hotel aren't any pool .
The receptionist were friendly so does the security guards. Overall is a pleasant stay in the hotel .

Friends_and_family Friends

10/10

Exceptional

02 Aug 2023

Benjamin

Hotel is cheap and near main shopping area in Bukit Bintang and Berjaya Times Square

Leisure Friends

10/10

Exceptional

11 Jun 2023

Gerald Cheng Hock

Staff were patient and friendly. The room was well maintained. Enjoyed my stay

Leisure Self

10/10

Exceptional

23 Apr 2023

Tang Fee Chin

Good location. Helpful and reactive staff.

Leisure Family

10/10

Exceptional

20 Mar 2023

stuart

The hotel is right in the centre of KL with everything either with in a short walk or there are lots of public transport options if you are going further a field.

Leisure Partner

8/10

Excellent

19 Mar 2023

Jon

Tired

Stayed many times before but this is the first time since covid. All looking a bit tired

Partner

8/10

Excellent

14 Feb 2023

Holly

Good location, great front desk support.

Hotel CaPitol was a nice hotel, centrally located not too far walking from Petronius towers. Room was comfortable, great view from 17th floor room. Front desk staff was very helpful in arranging transportation while there and back to the airport. Bathroom in hotels have Venetian blinds as do room windows. Lots of neon signs outside created blinking lights in the room, not a major issue.

Friends_and_family Friends

10/10

Exceptional

05 Feb 2023

KHUSHROO

Good Stay

Wonderful hotel with polite, co-operative and friendly staff.

Self

8/10

Excellent

15 Dec 2022

Verified traveler

Conveniently located

Hotel is conveniently located to shopping malls and food places - all within walking distance. So overall was okay except that the guest next door was very noisy

Business

2/10

Poor

11 Dec 2022

Christine

Stay somewhere else

After reading the reviews we were excited to be staying at the Hotel Capitol in Kuala Lumpur. We booked a premium room for a treat.

Well this place is a dump.

Check in was slow. Only one staff member was checking people in. Took 30 min and we were second in line.

Room on the 18th floor. The View was excellent.

The room itself was very dated. The carpet was so dirty that you could see paths where people walked. Behind the door was a thick layer of dirt, lint, just filth. The door to the room had a 1.5\" gap under the door. Black mold on the floor moldings. You could feel the springs in the bed. Layer of dust on everything.

One plug in for the whole room.

It was nothing like presented in the pictures.

The toilet wouldn't flush. So we went to the front desk since the in-room phone has no numbers on the buttons. The girl at the front desk tried to explain to us how to flush it. Really? She said she will send someone up to show us how to use it! A guy came up and yup it doesn't flush. He spent half an hour to get it to sort of flush.

The whole hotel has a real musty smell. Looks like it was built in the 70's and hasn't been updated at all. Old wood paneling. The building would be condemned in western county. The fire sprinkler heads are mostly busted off. No maintenance at all. The elevator button didn't work for the first day. You had to wait for someone to get off at your floor so you could go back down. Or take the stairs to the next level to push

Partner

8/10

Excellent

09 Dec 2022

Gerald Cheng Hock

Staff were courteous and helpful with enquiries.

Leisure Self

8/10

Excellent

01 Dec 2022

Ngoh

Commendable staff

The staff were super friendly and helpful.

Friends_and_family Friends

8/10

Excellent

15 Nov 2022

wong

It was alright on the whole

Leisure Friends

8/10

Excellent

18 Oct 2022

William

Waking distance to Jalan Alor food street and major shopping malls. Near MRT station.

Friends_and_family Family

10/10

Exceptional

04 Oct 2022

Lu Ying

Friendly staffs and accessible to nearby shopping malls like Sungei Wang, LowYat, Lot 10, Pavillion. Must try Jalan Alor’s Famous chicken wings.

Only confusing part is the lift’s button no marking indicating which level is the main lobby.

Overall good place to stay during visit to KL

Leisure Family

10/10

Exceptional

19 Sep 2022

Kate

Great value for money, conveniently placed and lovely staff, consistently friendly and helpful. Our room on the 18th floor was spacious and comfortable with a wonderful view of the city especially at night. The bed was so comfortable with big pillows and fresh, smooth bedding. The room was very clean, serviced daily.
Late check out for a late flight was no problem
Overall we were very pleased with the hotel and wouldn’t hesitate to stay there again. Thank you Capitol Hotel!

Leisure Partner

8/10

Excellent

30 Jul 2022

Janice

Noisy lift

The room was nice but the aircon was so cold even on 30 degrees had to turn it off. The constant noise from the lift sounded like a freight train outside the door.
The location is good with lots of eateries handy.
The booking said with swimming pool but there was no pool.

Partner

10/10

Exceptional

22 Jul 2022

JIEPING

Convenient and alot of amenities

Leisure Family

10/10

Exceptional

19 Jul 2022

Goran

Good comfortable Stay

good normal stay. nothing to report. I have stayed in this hotel previously couple of times. it was almost the same experience. The staff is usually cooperative and helping. hotel is in a very good , Great location. Restaurants, shopping malls, pharmacy, Metro etc.. all walking distance.

Business

6/10

Pleasant

13 Jul 2022

Kasman Ruzliawati

The location is superb convenient and staff are friendly and polite. The water pressure of the shower is good but just bit old. The aircon is good and cold. The breakfast is yummy and tasty too but just not many variety.

The downside are property quite run down like the carpet, tv and dirty bedsheet The noise of slamming doors and shower could be heard. (No soundproof)
The smell strong of cigarette when you came out of the lift. (Which we chose a smoking rooom) Maybe management should spray some air fresherner.

Leisure Friends

8/10

Excellent

16 Jun 2022

Gerald Cheng Hock

Staff was friendly and prompt. I found them accommodating and friendly.

Leisure Self

10/10

Exceptional

18 Dec 2021

Verified traveler

Comfortable

Comfortable. Nice room condition

Business

10/10

Exceptional

14 Nov 2021

Teh Nor Fatyma

Miscommunication information

Everything okay, just no toothbrush not provide. And the information stated have outdoors pool but actually not provide. So I just quite disappointed about that.

Partner

10/10

Exceptional

24 Sep 2020

Asrizal

Pleasant stay

Clean & spacious toilet, fast room service and house keeping. Location is key for shoppers.

Business

10/10

Exceptional

18 Mar 2020

Verified traveler

Like the location. Easy access to shopping centre and transportation. Most of all the staff is polite, courteous and helpful. And the room is very clean.
Nothing I don’t like about this hotel.

Leisure Family

10/10

Exceptional

03 Mar 2020

Verified traveler

the location is convenient

Business_and_leisure Friends

6/10

Pleasant

18 Feb 2020

Verified traveler

Services rendered not up to the mark. TV not functional.

Business Partner

10/10

Exceptional

22 Jan 2020

VERONICA

GREAT STAFF AND LOCATION

Love the location , rooms are comfortable and hotel staff are very friendly

Friends_and_family Friends

10/10

Exceptional

20 Jan 2020

Tom

Great Location, near to transport, shopping and restaurants

Leisure Self

6/10

Pleasant

18 Jan 2020

Verified traveler

Needs improvement

It's been a few visit to Capitol hotel,but yet no changes has been seen.
-Front office could not smile
-Room has bed bug
-When complain to front office about the bed bug, they just nod and look away.

Business

6/10

Pleasant

11 Jan 2020

RZ

Location is very good! But the Room is not good, ceiling has black colour mould people can get sick , hotel needs update!

Leisure Self

8/10

Excellent

24 Dec 2019

R.R

Very good location

Leisure Partner

8/10

Excellent

17 Dec 2019

Ng

Location was good.. nearby a lot of restaurant and also walking distance to shopping area.

Business

10/10

Exceptional

09 Dec 2019

Min Aun

A Lovely Hotel In The Heart Of The City

We had a wonderful and restful stay at the hotel. Besides the hotel being conveniently located in the city, the room we had was well maintained daily and very comfortable. The professional and friendly staff, from reception to the chief chef ever willing to serve up almost any egg request, made for an extremely memorable stay in Kuala Lumpur.

Partner

8/10

Excellent

05 Dec 2019

June

Love the location. Right smack in the shopping area. Lots of food around too.

Partner

8/10

Excellent

05 Dec 2019

Paolo

Comfy and well located but in need of renovation

Comfy hotel in great location, very close to metro station and easy walk to must see places in KL (ie Jalan Alor) so I can recommend. Only point to make is that place is in need of renovation, furniture and carpeting looks old so not quite the pics on site!

Friends_and_family Friends

8/10

Excellent

04 Dec 2019

Verified traveler

Convenience to surroundings shopping and eatery area. The breakfast is value for money.

Leisure Family

10/10

Exceptional

02 Dec 2019

Soffri

Nice hotel

My top list hotel in bukit bintang

Business

8/10

Excellent

30 Nov 2019

Verified traveler

The location is good, across street from a shopping mall, near restaurants, and a lively nightlife scene, and near transit system. The property itself is a bit run down and tired, but suffices for a tourist-class hotel, especially if you won't be spending much time in the hotel because you are out touring all day. If you plan for a resort trip, with a luxurioys hotel, pool, spa and all that stuff, this is probably not the property for you.

Leisure Self

8/10

Excellent

25 Nov 2019

JOHNNSON

Gd location, many food and shops nearby

i arrive quite early, but luckily they allow me to check in early. looking forward to stay there again.

Self

10/10

Exceptional

23 Nov 2019

Michael

Excellent location
Very clean
Super friendly staff

Leisure Partner

6/10

Pleasant

21 Nov 2019

Verified traveler

11 floor too dark , so request to 12 floor and better condition

Leisure Self

8/10

Excellent

20 Nov 2019

Verified traveler

The hotel is located not too far from off the main Bukit Bintang road. Close to Federal and Royal Chulan hotel and is next to the famous Low Yat Plaza. Room was ok standard and justified the room rate. Furniture a bit old especially the carpet on (level floor and inside the room) and in need of dire eplacement. Room was equipped with standard amenities such as safe deposit box, flat tv, small fridge, electric kettle with coffee and tea and bottle water were also available. Breakfast at M Floor was amazingly great (out of my exlection actually) they served Local and international cusine, from nasi lemak to fried noodles to omellet to pastries to cut fruits and juices. It was just great and adequate.

Leisure Friends

10/10

Exceptional

16 Nov 2019

Phillip

Like home from home

Always excellent, have stayed there many times & always get a nice 'return-visit' welcome.
On rare occasion of a problem, always attended to quickly, would only stay here in KL

Partner

8/10

Excellent

10 Nov 2019

Ian

great area , good price

Stay here for the 4th time , find it very good , close to shopping , monorail , quiet area just off the main drag.

Self

10/10

Exceptional

09 Nov 2019

Verified traveler

Good hotel

Business Self

6/10

Pleasant

09 Nov 2019

Verified traveler

The stay during 5th Nov to 7th Nov breakfast bit of dissapointed with very few choice n not worth for price

Leisure Partner

10/10

Exceptional

05 Nov 2019

Verified traveler

For a 3 star hotel, it exceeded my expectations. The staff gave me assistance and the service were friendly and fantastic.

Leisure Family

8/10

Excellent

29 Oct 2019

Kai

Overall is ok

Business Self

8/10

Excellent

25 Oct 2019

TAN

Great location

Good experience, convenient location, walking distance to food outlets, shops, mrt and mono rail station

Partner

10/10

Exceptional

22 Oct 2019

Verified traveler

Hotel is in good location, many restaurants near by

Leisure Self

10/10

Exceptional

21 Oct 2019

Tara

Great hotel

Have stayed here five years in a row

Partner

10/10

Exceptional

18 Oct 2019

Erin

Clean, simple and in a great location

A great place to stay if you want to be in the heart of Bukit Bingtang with lots of shopping, food and party options. The hotel is clean and simple and includes breakfast, which is a simple buffet.
Don't expect luxury for this price, but its perfect for a bed to sleep in on a busy trip.

Friends

6/10

Pleasant

15 Oct 2019

Verified traveler

Horrible check in and check out. Upon arriving i was told the booking in not in and was asked to wait while the officer dig out my reservation. 7mins later i asked another satff name Komathy i think about the delay. Instead of explaning she went to defend mode oh its last min reservation, department is closed etc etc.Mind it it was not even posted on their website for last minute booking. Finally the other guy came out and said not able to find my reservation- took a dep of rm100 from me and check in me. I had a confirm booking paid on my mobile yet they had to go dig for it instead of just taking dep from me 1st and check me in. It was late night already. One of the lamp in room not working while the other one had the wire all out and looked dangerous. Inform the front but no one did anything. Shower hot water was horribly hot burning skin and not able to take shower. Report to the same Komathy yet when i came back that night hot water remain the same. For horrible 5 freaking days i had to take cold shower on a raining week!!

Check out another 10 mins waiting for the officer to check on system, confirm the dep and to print out the receipt with took ages!!. And when i sign the receipt for dep refund he ask me to resign again as same as the day i check in!!! my god my taxi was already waiting outside.

I was suppose to stay another 4 days for my work course but decided not to rebook here. Instead booked into another almost same price hotel and had satisfied stay!!!

Business Self

8/10

Excellent

13 Oct 2019

Verified traveler

Confortable Stay

It was another good stay at Hotel Capitol Kuala Lumpur during my business trip.

10/10

Exceptional

06 Oct 2019

Verified traveler

Great location and views. Staff are great and have security 24/7 nice and clean

Leisure Partner

10/10

Exceptional

05 Oct 2019

Yuni

Twin tower view

The receptionist was wonderful. She gave us the room that we asked without hassle. Room was spacious although a bit outdated. However the view was stunning. We could see twin towers from our room. Breakfast was nice. Overall it was a great stay.

Partner