Name: Kl Service Apartment At Times Square
Address: Berjaya Times Square East Tower Suite A 40 09 No 1, Kuala Lumpur, 55100, MY

6/10

Pleasant

03 Jul 2026

JONG SENG

It is directly connected to s big shopping mall and opposite Lalaport. Very convenient location. The service apartment is clean but run down. Both toilet doors are warped and unable to close. The wooden door frames are rotten and carpet stained. No shower gel and room slippers provided, otherwise it's a good stay.

Partner

6/10

Pleasant

15 Dec 2025

Delly Sulesmah Binte

Alll furniture is room is old and cleanliness needs to be stepped up tenfold

Leisure Family

2/10

Poor

07 Nov 2025

sundar

The shower head not working, tried contacting the place no reply. Messaged them also no reply.

Leisure Family

2/10

Poor

02 Aug 2025

Ali

So bad, dirty, old, broken furniture, towels have bad smell and never ill be there

Leisure Family

2/10

Poor

03 May 2025

Parash Mani

Outdated property with dirty amenities

Hotel is filthy with outdated toilet, difficult to flush. The bath tub was full of dust and stains, i was too hesitant to use the toilet and the bathtub becuase of stains and all the marks that were present there.

Self

10/10

Exceptional

17 Apr 2025

Hock Kim

Staff very

10/10

Exceptional

07 Dec 2024

Krisma

Location of the property is prefect

Leisure Family

4/10

Poor

25 Oct 2024

Leo

Not good hospitality service

Locations excellent, No desk at the lobby, just a little table nobody to help at check in, had to look for the security to call someone to come down , waited almost 45 min. before someone came down with a room key, had to give 100 Malaysian money cash for deposit no credit card accepted, Had Wifi problem in the room took over a day before someone came to fix it. , at check out is the same had to call a number and someone waited for you with the 100 malaysian cash but must turn the room key in first

Self

6/10

Pleasant

25 Feb 2024

Hollie

Very central great location to get buses for day tours and the bus to and from Singapore. Property quite dated and tired

Leisure Self

2/10

Poor

20 Oct 2023

Eva

1st room they gave us was listed non smoking but had smoke smells. They provided no other options but to spray perfume.

Extremely dirty towels and sheets, including blood, hair, and dirt.

Rugs were filthy and smelled of urine.

The second room they gave us was equally dirty, had smelly mildewed shorts from previous guest hanging in the closet - and the electricity got cut at night from the power company because they didn't pay the electric bill. The electricity was not restored.

Leisure Family_with_children

6/10

Pleasant

28 Aug 2020

Yee Kang

Good.

First day we arrived, one our clean towel was damp and wasn’t that clean. 2nd day our toilet bowl was almost overflowed and they came to fix it 30 minutes later.
Overall a good but can be improve.

Friends_and_family Friends

2/10

Poor

30 Dec 2019

Hubert

We requested but did not get two access cards.

The room was freezingly cold, when requested for two blankets, we got only one!

There's no complimentary coffee, tea or suger.

They charged an extra $10 per night, when I'm supposed to have paid in full!

I'll never return to KL Service Apt, even if they paid me!

Friends_and_family Partner

10/10

Exceptional

22 Dec 2019

Verified traveler

The room view was fantastic and please rectify your TV channel cos in the room cannaot watch

Leisure Family

8/10

Excellent

24 Nov 2019

Akbar

Central location. Accessible to food and shopping.

Friends_and_family Family

4/10

Poor

11 Nov 2019

AA

Property condition was not ideal. It was old with small insects under the rotten wood.

Leisure Self

6/10

Pleasant

13 Oct 2019

Gutsybel

Security is good as no one can come from shoppibg mall or carpark. Quite run down.

Leisure Family

8/10

Excellent

07 Oct 2019

Derrick

Nice location.
The con is the room structure old and some of the floor tile can feel like come out.

Friends_and_family Friends

8/10

Excellent

25 Sep 2019

Clarice

Able to give us complimentary toiletries like more shampoo, body wash and bed room slippers will be an area of improvement.

Friends

10/10

Exceptional

14 Sep 2019

Verified traveler

Nice apartment. Spacious. Awesome views.
Pool towels would have been nice.

Leisure Family

2/10

Poor

13 Aug 2019

Edlyn Emilie

dissatisfied stay

the room is just a room with partition, which makes it smaller. the single bed was horrible, bath tub was dirty, lighting was bad.

Friends

10/10

Exceptional

12 Aug 2019

YS

Good Location and Service. Will come again. Person in charge also considered. We have reserve 2 rooms and they try to put us at the same floor.

Leisure Family

8/10

Excellent

02 Aug 2019

Jaime

KL IS KOOL

The internet was spotty and frustrating at times, otherwise, I liked the hotel quite a bit.
It was walking distance to the MRT and a number of coffee shops and restaurants (if you're not familiar with the weather in Malaysia, just know you WILL sweat, so minimizing your walking is a blessing-STEEEAMY : ) ).

This hotel is suitable for any of your typical travelling needs and KL was super cool. The Batu caves were the most beautiful attraction I've seen in any of my travels-a must see!

Family

8/10

Excellent

01 Aug 2019

Verified traveler

bolehlah.hotel mewah byk mat arab dan miss china...snng teruss agent shj..rahman -0162979329 lg ok info

Friends_and_family Family

8/10

Excellent

26 Jun 2019

Ade

Location is great. Apartment is old. The layout is weird. There’s a wardrobe right in front of the bed, but there is no space to open the door. You need to walk sideways to pass thru. Weird sewage smell in toilet. Luckily the smell doesn’t linger into bedroom

Leisure Partner

8/10

Excellent

06 Jun 2019

Verified traveler

room cleanliness needed - especially in bathroom.

Partner

10/10

Exceptional

25 May 2019

Shaminder Singh

Good Experience

The apartment was in good condition and central to all the facilities for travel. For the first day I was given a temporary room, that was sorted by the second day, other than that the support and service was excellent. I myself would certainly use the Time Square apartments again. I would give 4.5-5 star.

6/10

Pleasant

13 May 2019

Glen

Good at cheap price but not a great hotel

It was cheap and the property is a bit dated and is very much an apartment not a hotel with extensive service but comfortable enough at the price. Unexpected key deposit requirement (in cash) was also a bit of a nasty surprise as well. Good location though and very central to shopping.

Family

8/10

Excellent

08 May 2019

Verified traveler

My boys enjoyed the pool because it is open even at night

Friends_and_family Family_with_children

6/10

Pleasant

05 May 2019

Verified traveler

the service apartment booking is run by agent, and the agent management is not professional. the room is messy and unclean during checking.
the room is quite old, the towers are yellowish...
but the city view from the hotel is great.

8/10

Excellent

21 Apr 2019

Verified traveler

checking out was hassle free.
There's no complimentary parking.

Friends_and_family Family

8/10

Excellent

31 Mar 2019

Verified traveler

Property was clean and secure all the time. the room was capacious however the worst thing was that the internet was available only in the room. You come out of the room and u would lose the connection
Plus there was no phone connection and no locker in the room!!

Leisure Family

2/10

Poor

27 Mar 2019

Verified traveler

bed with body hair

Room check in need to make local calls, not recommended for no phone card traveller. Room is old and poor condition. Two thin bathing towels are provided, with 2 tooth brushes, 2 small shampoo bottles and 2 tiny soaps. No hand/ hair/ face towel, and no bathing mat for the floor which makes to toilet really wet after shower,
Bathtub is old (rusting)
Water needs very long time to heat up which was not mentioned with any note, have to shower with cold water at the beginning.
Toilet has bunch of insect on the ceiling. I have video for that living thing recorded.
Highly doubt the floor has cleaned as we saw rubbish still on the floor.
Blanket case is full with wrinkles and body hair on bed!
Totally horrible stay.

Partner

2/10

Poor

09 Mar 2019

Verified traveler

The owner of the property was extremely unprofessional and rude, he also made us feel extremely unsafe. We waited for 30 mins in the lobby waiting for him to decide to take us to our room. The room was dirty, smelly and had ripped and shaking carpets and lampshades. We immediately asked for our deposit back and left. 0/10 wouldn’t recommend. The owner also said he mitigated the situation with us but he did not. He was a aggressive and yelled at us. We did not feel safe to even tell him we were leaving.

Friends_and_family Friends

8/10

Excellent

05 Mar 2019

Verified traveler

Excellent location. Nice View.
However, our free late checkout option was not encouraged. There seems to have been a communication gap as they were not aware of the option in our purchase

Leisure Family

8/10

Excellent

19 Feb 2019

Anonymous

Hotel is well located in KL. Accesable by train service to travel throughout KL. hope the hotel could refurnish in near future, fixtures looks kinda old.

Leisure Family_with_children

10/10

Exceptional

18 Feb 2019

Verified traveler

It’s really excellent hotel, all staff very nice helpful. Room is very computable clean the furniture is new everything is very nice.

Leisure Family

8/10

Excellent

02 Feb 2019

Verified traveler

Central location with lots of shopping. Property well kept with polite service staff.

Friends_and_family Family

8/10

Excellent

25 Oct 2018

Anne

Great
But the bath tub was leaking from the side thus the bathroom is always wet conditions

8/10

Excellent

31 Aug 2018

Verified traveler

Pleasant stay

Good place to stay for business as the amenities are wonderful.

10/10

Exceptional

08 Aug 2018

Mohd

Excellent experience altogether

10/10

Exceptional

03 Jul 2018

Verified traveler

Room is good.

Room condition is good. Execelent beautification.

10/10

Exceptional

25 Jun 2018

Verified traveler

Cosy and reliable.

Nice hotel ...too bad i only stay one night. Will be back in future to have a longer stay.

6/10

Pleasant

09 Jun 2018

Verified traveler

improve the services by add in basic item

I propose the operator to add basic item in their package - Tea Bag, sugar, coffee,and 2 bottle of mineral water. I paid RM 130 per night and they don't have such basic item. that's very up-sad me. the last round i stay there (maybe other operator) still have the basic item.

The hotel building looked nice, however the hotel room not taken care well. hard to feedback is personal experience.

10/10

Exceptional

13 May 2018

Verified traveler

Nice hotel for a getaway.\n

The stay was pleasant, room was bigger than expected.

10/10

Exceptional

13 May 2018

Verified traveler

Super-sized room in a central location.\n

Nice swimming pool & a great shopping mall attached with a really fun indoor playground for my kids. We have had a pleasant time in our spacious 1 room.

10/10

Exceptional

12 May 2018

Verified traveler

Nice Area To Stay.\n

Good: - super-sized room - Great bathroom (incl. shower booth and bathtub) - Superb location (only a stop away from Bukit Bintang on monorail, or you can walk 5-10 mins if you can bare the heat and humidity) - Shopping mall is in the same building, so you can do everything in the building if you don't feel like going out - Friendly and helpful staff Bad: - Cleanness of the kitchen amenities.

10/10

Exceptional

25 Apr 2018

amirul

Very spacious

Overall very nice and pleasant to stay. Spacious and complete.

2/10

Poor

01 Apr 2018

Thomas Tan

Unpleasant Stay

A really bad experience;first time using Expedia to book this service apartment, never expect the beginning of my nightmare together with my friends.
Upon arrival we find difficult of contacting the person for check in,
Once we got the room,the aircon for both the master and another bed room does not work and what kind of excuse the person in charge said is due to weather must wait for half an hours so it will be cold but in the end it turn out to be the aircon issue.
The blanket is like long time never wash got germs and the other room my friends stayed stink; water overflow from the urine sides and they try to do it but in the end still never solved it.
Lastly upon check out was told earlier to give 10 mins for the person in charge but to no avail he did not answer my call and was furious that we are rushing to catch a flight. Furthermore he dare to tell me his mobile phone left it with someone else,what a reason.
I would advise those who want to stay in this service apartment, seriously think twice , coz I heard guest complaining here and there.
Never would I want to try Expedia on service apartment. A really good lesson for me & friends to take note

6/10

Pleasant

26 Mar 2018

fong

Convenience

Hotel was very convenience because of location. However, I had a hard time for communicating with the staffs. Also, the air conditional made loud noise when turned on.

8/10

Excellent

18 Mar 2018

A Halid

A view of the city area

Close to shopping malls n varieties of food outlets at affordable price

8/10

Excellent

17 Mar 2018

Chia

Great service and location

Great location. Very convenient to travel around.

Family

2/10

Poor

10 Mar 2018

Kate

Very Poor Apartment in a decent hotel

As we were to arrive in KL early morning we booked our apartment from the night before but on arrival there was still no room made up for us. Our sheets were not changed in the 6 nights we were there, the towels were stained and on check in there was a wet/damaged toilet roll for our use. Items usually provided to guests eg tea, coffee supplies were not provided. Apartment Staff were surly and unpleasant and even though we had a late 2pm check out were harassing us to leave from about 10.30am onwards. Definitely would not ever book these apartments again

8/10

Excellent

05 Mar 2018

Susan

Bad stay

Very bad experience checking in/out. Language problem.

Family

6/10

Pleasant

17 Feb 2018

Verified traveler

BTS Service Apartment

The room condition was acceptable although the property looked old. The floor area were spacious. However there was no front counter service area. You have to call for someone to bring you up to the manager's office. And no phone provided at the entry area to call the manager's office.

Family

10/10

Exceptional

11 Feb 2018

Verified traveler

Staff Very helpfully, Excellent facilitates.

Our experience was very fantastic. Staff were all polite and friendly and nothing was too much trouble.

10/10

Exceptional

08 Feb 2018

Verified traveler

Excellent

Awesome hotel great location, very comfortable place, friendly staff nice people.

10/10

Exceptional

01 Feb 2018

Verified traveler

Stay at Berjaya Times Square nice.

Easy access to anywhere in Bukit Bintang area. Security good and room is very big.

10/10

Exceptional

01 Feb 2018

malaysia

Awesome View

Superbly Awesome View of KLCC. Facilities are top notch and the room is comfortable cosy... will definitely come back again.

2/10

Poor

01 Feb 2018

Abigail

I want my money back. It was horrible. DON'T BOOK

They required an insanely high amount of money for a deposit for the key card and had no alternative in place. The check-in process was arduous and confusing and the check-out process was as ludicrous. Also the shower wasn't hot long enough for a shower. After traveling all day, I just wanted to lay my head down and it was the most unnecessarily stupid process just to get someone to find my booking. I would never ever recommend this place to anyone.

10/10

Exceptional

31 Jan 2018

leng

Very good service sweet.

Very big shopping mall. It was good location and longer pool it is very very nice.

2/10

Poor

28 Jan 2018

Paul

Worst place I have stayed.

There is no reception counter. The security guard/some men hanging around the lobby area calls for the representative to come down. You just wait with no idea when that's happening. It's abt 20/25 mins wait for me. Room was of decent size but with stale musky smell, broken toilet seat, glasses has the lipstick mark of the previous occupants, no face towels and all you get is a bar of soap for bathing!
Booked for 2 nights but check out after one.

10/10

Exceptional

23 Jan 2018

L

Very very comfortable spacious room with nice view

This very nice hotel, staff was very good and always helpful. Very comfortable clean room. We like to come back again this hotel.

6/10

Pleasant

21 Jan 2018

esther

Too old , but quite convenience to go the tour. I m disappointed to the outlook of the room which is too old.

The room is big. Good view.

4/10

Poor

17 Jan 2018

Eddie P

Bad experience

Highly disorganised checkin, no reception counter, just a group of local men standing around with a couple of security guards. Take more then 30 minute to call one person to show us the room. which is so smelly that we have to go to super market to buy disinfection spray to clear the smell. Never book this place again.

Family

8/10

Excellent

06 Jan 2018

Choon Kiat

Great KL weekend getaway...

This property is very well and conveniently located...monorail station is just next to it, shopping and eating options are plenty and of wide selections for people with different preference.

Amenities are good with access to the pool and gym faculties.

This property is independently owned, not part of the Berjaya group. I have to contact the owner to make arrangement to collect and return the keys. He has several units in the block, try asking for a good unit. Housekeeping and towels are done and changed daily. The toiletries provided could have been much better. Can consider bringing your own stuff if you have special needs in that aspect.

Family

8/10

Excellent

25 Dec 2017

Mohammad Nizam

Hot water needed fixing.

No hot water in the front shower room. TV reception in main living room not as clear as that in the 2 bedrooms. Otherwise accomodation is fine. Centralise location to travel around. Good.

Family

8/10

Excellent

18 Dec 2017

Verified traveler

Nice place to stay can enjoy all facilities

Nice swimming pool, within popular shopping mall, close to MRT,Monorel , Low Yatt, Sg Wang, BB Plaza etc. Nice view too.

6/10

Pleasant

07 Dec 2017

mohamad

Overrated...

1- hotel location is very nice in the heart of kl n inside berjaya mall evrything around.

3- no check in counter we waited for 20 mins for a guy to arrange our check in

2- room clean but old. old furniture. Didnt like the room design. Equipment old. No sound proof u can hear the next door people talk.

3- view is good. didnt like the pool. Wifi good.

4- tv and satellite is most disappointing part wiz only 7 or 8 channels n very bad signal.

10/10

Exceptional

23 Nov 2017

paul

Awesomeness beyond

Good people,Clean rooms,Very organised You should put this hotel in your bucket list

6/10

Pleasant

28 Oct 2017

Verified traveler

Checkin late evening and carpet and kitchen cabinet was not in good condition. Appartment was not cleaned when i checked in but tgey cleaned it in the morning after and they changed the bed sheet one hour after i complained that it was not washed... management was soso

10/10

Exceptional

16 Jul 2025

Per

Host

The Host, Riyadh, He was Great, Helpsom and polite. 10 of 10 points to Him

Friends_and_family Family

2/10

Poor

03 Feb 2025

Hidekuni

1日泊まるぐらいなら我慢できるレベル。

Leisure Family_with_children

2/10

Poor

10 Aug 2024

Zenichi

予約していた部屋はすでにブッキングされていては入れないと言われ、この予約をキャンセルして、別の部屋を案内されました。
レジデンスの入り口の対応もガードマンしかいない入り口で、どうしようかとついたのが夜でしたので、しばらく待たされました。
どうなっているのでしょう。確認してください。とても弊社への信頼も揺らぎました。

Business_and_leisure Family

2/10

Poor

04 Aug 2024

SUNG MIN

Not recommend

4인 예약인데 휴지도 절반만 남아있었고 드라이기도 없어 요청했는데 불친절했습니다. 숙소에서 냄새가 많이났고 청결하지 않았습니다. 4인인데 수건도 2개밖에 안나오고 온수도 잘 나오지 않았습니다. 쇼핑몰이 옆에 있어 위치는 매우 좋았는데 숙소가 많이 더럽고 냄새도 많이났습니다.

Friends_and_family Family

10/10

Exceptional

13 Jun 2024

Verified traveler

Apartment yang Selesa

keadaan tempat kediaman sangat selesa dan mempunyai fasiliti kolam renang.
Parkir harus dibayar sendiri.

Business Family