Name: Berjaya Times Square Hotel, Kuala Lumpur
Address: No.1 Jalan Imbi, 1, Kuala Lumpur, 55100, MY

Berjaya Times Square Hotel, Kuala Lumpur

Kuala Lumpur · Malaysia

100 reviews shown

8/10

Excellent

25 Jul 2026

Teo

ok, good, room clean
breakfast good

6/10

Pleasant

23 Jul 2026

Mohammed

The room was nice and big and at a good location
The hotel is very busy. The downside is the breakfast is only vegetarian

8/10

Excellent

18 Jul 2026

Julie

Add on 1 night no issues. Staff good.

Partner

8/10

Excellent

11 Jul 2026

Julie Faye

Free Upgrade, helpful staff with an issue in bathroom quickly sorted.
Attached to shopping centre. Close to hop on hop off bus. Good value for money

Partner

10/10

Exceptional

17 Jun 2026

Jay

Amazing stay.

Self

10/10

Exceptional

19 May 2026

Jose

Yes

Family_with_children

10/10

Exceptional

26 Apr 2026

damyanti

Great location near everything, should have more restaurant and at least one bar

Family

10/10

Exceptional

22 Apr 2026

Darren

Great hotel, pool and breakfast both really good. Friendly, helpful staff.

Partner

8/10

Excellent

14 Apr 2026

ERSHIA

Excellent breakfast, fresh variety of vegetarian breakfast every day. We had a double room suite for a family of 4 with all amenities which was cleaned and amenities refreshed every day. Although our family suite did not lack anything, the suite itself required a bit of updating and modernisation in terms of decor. Bathroom had a leaky tap. Despite this, everytime we asked for something, it was attended to immediately by staff.
The hotel itself was attached to the Berjaya shopping centre with a full array of restaurants which was really helpfull. Grab point for cabs was,also at our doorstep.
Would have given 5 stars, but just our room decor was a bit behind the times and definitely needed updating. The only other negative was that we were not told beforehand by expedia that the buffet breakfast would be vegetarian. This didn't bother us too much as there was plenty of variety, but it would've been nice to have known this beforehand.

Family

10/10

Exceptional

08 Apr 2026

Kayla

Very big room, comfortable beds, quiet and clean.

Partner

10/10

Exceptional

05 Apr 2026

Jun Kai

The breakfast was great with verities.

Family_with_children

8/10

Excellent

16 Mar 2026

Vivian

Room is clean but window not very sound proof. Staff are friendly and helpful. Saw security guards patron. Food is yummy.

Friends

10/10

Exceptional

11 Mar 2026

Michael

Loads of shops close

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Paayal

There is a shopping centre connecting to the hotel and you can literally buy anything you want - there is also an indoor theme park - very convenient

Partner

8/10

Excellent

28 Feb 2026

Yolanda

Very convenient place to stay with many things to do.

Partner

2/10

Poor

18 Feb 2026

Daigen

There was not enough hot water to take a bath. Furthermore, the hot water ran out midway through the shower, so I had to take a cold shower. The bathroom was flooded.

The floor and bathtub has not been cleaned.

8/10

Excellent

17 Feb 2026

Kam Yong

The room was clean and the staff were courteous. The location had easy access to local amenities.

Friends_and_family Family

8/10

Excellent

26 Nov 2025

Alan Gary

Nice friendly staff. This is our 3rd time here

Leisure Partner

10/10

Exceptional

18 Nov 2025

Monteen

After a long few days of travel, this hotel was exactly what we needed! The rooms are spacious, the amenties standard, the staff very helpful and pleasant and the buffet breakfast was amazing! Definitely would stay again. Also not too far from the various attractions.

Partner

10/10

Exceptional

17 Nov 2025

Billie

The rooms were great & the staff are very helpful & kind.
I highly recommend this hotel, it was one of my best hotel stays.

Leisure Family

10/10

Exceptional

20 Oct 2025

Mohamed

I am writing to express my disappointment regarding a recent experience during my stay.

At check-in, I provided my debit card, unaware that it would be charged immediately. Unfortunately, this was not clearly communicated to me by your front desk staff. I only found out about the deduction and the refund process, which takes up to a week, during check-out. This was a frustrating and unexpected surprise.

What made the situation worse was the unprofessional behavior of the staff during check-out. The lady attending to me giggled and condescendingly told me I should have used a credit card. This came across as both insensitive and disrespectful. I was made to feel embarrassed for something that should have been clearly explained at check-in.

I have stayed at Berjaya properties before and never faced such issues. This experience was a major letdown and does not reflect the level of service I have come to expect.

Additionally, I do not understand why the refund process takes a week, especially when refunds on card terminals (including NETS or credit cards) can be processed immediately. This delay is inconvenient and unnecessary.

I hope you will take this feedback seriously and ensure better communication by front desk staff at check-in, more professionalism and empathy from your team, and a review of the refund process timeline for debit card payments.

I am now waiting for my refund. If it is not processed as stated, I will escalate this matter further to higher management.

Business_and_leisure Partner

10/10

Exceptional

07 Sep 2025

Suhaida

Clean room, staff friendly

Leisure Friends

4/10

Poor

18 Aug 2025

Jeff

Great location.

Needs up keeping. Showers and restroom - not 5 star quality. Reception- needs more people besides 2 and needs better uniforms.

Breakfast buffet is a 3 star quality- not 5 star. Also- it is only vegetarian- nothing else.

Only good thing about hotel is great location next to mall and close to jalan alor street food. Great location- but the rest is not good. Not deserving of 5 star rating for a hotel.

Leisure Self

10/10

Exceptional

04 Aug 2025

Verified traveler

After a long period of time, we came back to the same hotel.

the brown sugar guay turn sour.
The day leader name Shawn, quickly attend to us. As we have an elderly travel with us, luckily nothing happened.

Friends_and_family Family

8/10

Excellent

03 Aug 2025

Rena

Big rooms but they need modernising. Outdated decor. Hairdryers are awful, verging on dangerous. I sent one back as it was broken. I got 2 more. One kept making scary electrical noises. I feel that there needs to be some safety checking. Lovely that they provide snacks but they are all meat and dairy based unfortunately. I think crisps should be plain to suit everyone. Great breakfast and staff in dining. Reception staff were not friendly however. Location good - connects to berjaya Times Square which is great, affordable, convenient shopping with 7/11 nearby and also Starbucks. Grabs very easy for transport.

Leisure Family

8/10

Excellent

23 Jul 2025

Tony

Great location. Beautiful room, amazing pool and awesome breakfast buffet. The staff were excellent. The main issue was with hot water in our room. It had to be repaired twice during our three night stay after the entire family had already had cold showers.

Leisure Family

10/10

Exceptional

24 Jun 2025

Haris

Berjaya Hotel is very much cleaner and check in is smooth compare to Berjaya Apartment that is full of Indian National running the operations.

Business_and_leisure Partner

10/10

Exceptional

18 May 2025

Verified traveler

highly recommended!

our stay is quite pleasing and very comfortable.

Friends_and_family Family

8/10

Excellent

02 May 2025

Sarah

Great family hotel in a great location

Really well located hotel for a family trip to KL. breakfast was amazing with lots of choices for all the family, and constantly refreshed throughout the service.
We had requested a king bed room but on arrival were told there were none available. We were offered, and accepted, an upgrade to make up for the lack of king beds, but this was still disappointing.
No adjoining rooms available despite this being offered on the website.
We also requested, and paid for, and extra bed in one room - when we arrived we were told we should check the size of the super single beds in case we did not need the extra bed - not sure why they thought 2 people could sleep in a slightly larger than normal single bed! It felt a bit like they couldn’t be bothered to arrange the bed and we were also told we would have to pay extra.
When we spoke to reception they did confirm they had made an error in proposing we should pay again, and did arrange the extra bed, but it was a slightly irritating back and forth that took a couple of extra hours out of our day.
Kids loved the theme park in the building and we thoroughly enjoyed the rooftop pool.

Friends_and_family Family

6/10

Pleasant

27 Apr 2025

Hossam Fawzy

BTS is quite old and in need of renovation. Rooms have not been maintained, and we had to argue with staff to be moved to a renovated room due to my asthma.

Breakfast Buffet is Vegetarian, the only proteins available is eggs, very underwhelming.

Leisure Family

8/10

Excellent

19 Apr 2025

Loh

Nil

Leisure Family

8/10

Excellent

15 Apr 2025

Sharon

Nice experience.

It’s an old hotel. Maintenance & upkeep could have been better. Beds are on the firm side & pillows are abit too high. Location is great, near La La Port. Staff were wonderful, from front desk to housekeeping. Breakfast is vegetarian with a good variety which they change daily.

Partner

10/10

Exceptional

26 Mar 2025

Ruth

The area is very convenient and the hotel is great. They provide a good service and the breakfast is very good!

Business_and_leisure Friends

10/10

Exceptional

17 Mar 2025

Laura

Lovely big bedrooms. Great dining area and swimming pool facilities. However the hotel could provide more information about its facilities and things to do nearby.

Friends

8/10

Excellent

28 Feb 2025

Belinda

This rooms are becoming a little dated and on our most recent stay the carpet in our room clearly needed re-doing and it could have been a little cleaner overall, but we continue to stay here because it's a fantastic location with the monorail right outside, shopping malls and eating within walking distance, and one of the best breakfasts buffets in the world.

Leisure Family

8/10

Excellent

27 Feb 2025

Thu lap

Friendly staff comfortable bed convenient location very good breakfast lot of choices

Leisure Family

8/10

Excellent

08 Jan 2025

Shelton

the breakfast, had so many choices. Thankyou

10/10

Exceptional

04 Jan 2025

Girishkumar

Awesome experience

2/10

Poor

24 Dec 2024

Teo

Worst Hotel in KL

Hotel did not honor the booking even though we have prepaid in full. Hotel.come service is even worth.. no solution from them and hang up your call, putting u on hold for almost 3 hrs. Stranged with no hotel for 4 hrs dedoarately looking a new hotel. Avoid berjaya time square hotel and booking from hotel.com. they would not help and simply ignore u even u have booking number. As long as they cannot find booking number in their system, whatever confirmation u have mean nthg to them. Hotel.com wont help u solve your issue as well. My advice is to avoid this booking platform!!

Friends_and_family Family

8/10

Excellent

20 Dec 2024

Kee

Convenient for travellers to n fro from airports

For Hotel stay n nearby shopping or to airport by trains is convenient. They only have a vegetarian restaurant. No western or local fine dining restaurants in the hotel. Those want to have it . Have to get out BTS to

Business

8/10

Excellent

18 Dec 2024

Lai

can is can

Leisure Family

6/10

Pleasant

17 Dec 2024

Premila

Average but pricey

Was good stay but service has dropped since 2016. House keeping is very slow to response

Business

4/10

Poor

16 Dec 2024

Han Siong

Big room but poor maintenance room

Stayed level 36 with a big room. Toilet is run down with water seepage false ceiling. While high floor and there are roaches in the untouched pantry during my stay.

Self

10/10

Exceptional

03 Dec 2024

Lim

Great service and thumbs up

Friends_and_family Family

8/10

Excellent

24 Nov 2024

Verified traveler

Perfect hotel for shopping

Enjoyed our stay. Hotel is very clean with friendly staff. We were upgraded to a premium room. Location is great too, connected to a shopping mall and also food was excellent. Only issue we had was the AC was noisy and stopped working on first day however this was fixed straight away. We will definitely come back again.

Partner

8/10

Excellent

06 Oct 2024

Seng Chee

Convenient.

2/10

Poor

06 Oct 2024

Bernardo

bad experience with the aircondition unit which is not cold and was not fix during our stay. buffet breakfast is vegetarian meat, not good taste.

Leisure Family

10/10

Exceptional

06 Oct 2024

Shuk ha

The staff are excellent.

Business Self

10/10

Exceptional

25 Sep 2024

Mei Foong

Very convenient as hotel and shopping mall was link

Leisure Family

8/10

Excellent

13 Sep 2024

Wai Ling

Location is easily accessible.

Management should consider repair furniture and wardrobe in the room.

Business Partner

6/10

Pleasant

11 Sep 2024

Chin Ho Gary

Assigned room was very large and clean. However, quite a number of the electrical outlets weren’t working/some looked almost dislodged from the wall. Also, the TV controller was not very responsive (even after changing the remote).

Business Self

10/10

Exceptional

19 Jul 2024

Latoya L

I stayed here for 9 wonderful days. Everyone that I met was professional and warm and caring. The food was amazing and I will definitely stay here again

Leisure Family

6/10

Pleasant

04 Jul 2024

Laura

This is a huge hotel. We found that the amenities were not big enough to accommodate the large number of people staying there. We tried to have breakfast and after navigating the hundreds of others getting breakfast there was no where to sit.
We tried to go to the pool and again, no where to sit due to the number of people there. We needed to leave our bags for a few hours… it took over 30 minutes of waiting in line to drop them off and over 45 minutes to pick them both up. It is a nice place but really not worth the hassle on all fronts.

Leisure Partner

8/10

Excellent

03 Jul 2024

Low

Room was hugh and nice. Hotel is well situated around eateries and shopping centres.

Air conditioning was defective despite after technician attending.

Fortunately Mr Ridzuan (Duty Manager) very quickly responded to my request for provision of fans.

Hotel needs to improve on customer support (reply to booking request)

Leisure Partner

10/10

Exceptional

29 Jun 2024

Wei Kwang

The room is very spacious and within walking distance to the shopping malls.

Leisure Family

10/10

Exceptional

27 Jun 2024

Donald

Very good customer service. Breakfast buffet was very good. Had a big variety of food for everyone to eat. Rooms are spacious and very comfortable.

Leisure Family

4/10

Poor

26 Jun 2024

Sau Kuen Kanis

It’s an old hotel and daily housekeeping service is fair and missed to clean up the room

Business Partner

8/10

Excellent

21 Jun 2024

Raymond L H

Room was very good. Free Mini Bar is great.

Self

10/10

Exceptional

20 Jun 2024

Munir

Wonderful. Ticks all the boxes.

Self check-in was great as it was fast and hassle free.

Leisure Family_with_children

2/10

Poor

19 Jun 2024

Sana

COCKROACHES, beware! We had the most terrible experience at Berjaya. We left after one night even though we had booked 5 nights.
First, the service was terrible. We had to take up our own luggage to the room and staff were dismissive.
Second, the towels were very dirty. One towel had a big brown stain on it, that definitely looked like a poop stain.
And worst of all, there were cockroaches in the bathroom! Literally coming out of the sink/drain. It was disgusting. When we complained, they said they’d give us an upgraded room but we’d have to pay extra. You make your guests pay extra after they’ve found cockroaches in their bathroom? What kind of service is this?

Overall, I do not recommend this hotel at all. If you want a similar location there are plenty of other, better, cockroach-free hotels.

Leisure Family

8/10

Excellent

18 Jun 2024

Julie

Friendly service

Leisure Family

6/10

Pleasant

17 Jun 2024

Victor

An old hotel that still charged you for carpark!

Hotel is old. Too many tour group tourists making everything slow, eg long queue at breakfast, long wait for lifts, slow check-in and check-out. Carpark is so expensive. The pool is ok, but all other facilities, spa and gym are outdated.

Friends_and_family Family

10/10

Exceptional

13 Jun 2024

Wai Ling

prime location

Leisure Family

6/10

Pleasant

11 Jun 2024

Verified traveler

Hotel in dire in need of refurbishment as the lower floors are progressively looked into I.e air-con service. Depends on your luck. Do request for higher floors of Club Premier rooms to avoid discomfort and inconvenience

Partner

10/10

Exceptional

04 May 2024

Panday Kiran Tisha Pandit

Keep Up The Good Work 💪

10/10

Exceptional

21 Apr 2024

mahendran

Overall Good

10/10

Exceptional

15 Apr 2024

Lloyd

All good

Leisure Partner

8/10

Excellent

09 Apr 2024

Trevor

Awesome location.
Hotel on top of massive shopping mall and theme park.

Leisure Family_with_children

4/10

Poor

04 Apr 2024

Carlos

Was assigned an old, dirty and very noisy room at the beginning. They try their luck. Complained, got a better one, still not he best.

Leisure Family

10/10

Exceptional

26 Mar 2024

Verified traveler

Excellent Stay at Berjaya Times Square Hotel, Kual

My recent stay at Berjaya Times Square Hotel in Kuala Lumpur was fantastic. The spacious rooms were immaculately clean, and the staff were friendly and accommodating. Being adjacent to a shopping mall made everything incredibly convenient. Highly recommended for a pleasant stay in Kuala Lumpur!

Friends_and_family Family

6/10

Pleasant

17 Mar 2024

Arifa

The room is not clean and the mattress is very old and you could see and feel the springs coming out of it, it was discomfort to sleep on.

Business Self

8/10

Excellent

07 Mar 2024

Mahrukh

We got upgraded 2 levels called something like \"club\" because they they didnt have the 2 large single beds (premium) that we had booked long ago. We checked-in early in the morning but the room was not ready. They said to come around 2:30 pm -.3:00 pm, so we came then and we were disappointed that we cannot get the 2 beds we requested. We thought the free upgrade will give us the good size beds but that was not the case although everything was nice except the beds were still too small in sizes. One of the important reasons why we booked this hotel was because we wanted to have good rest and sleep in our 2 beds premium sizes, but that did not happen, unfortunately.

Leisure Partner

8/10

Excellent

29 Feb 2024

Choong Wah

Room is spacious and clean. But toilet cover is loose. Poor maintenance!

Leisure Family

8/10

Excellent

28 Jan 2024

Annisa

Overall nice stay

The two bed room is nice and they did a little refurbishment in room interior. But The hotel itself like outdated but I’m ok with that and make me remind my childhood hotel

Business

8/10

Excellent

19 Jan 2024

HASSAN

Bathrooms drains return need to be checked , brings out awkward smell.

8/10

Excellent

06 Jan 2024

Geoffrey

The hotel was very nice and the staff very friendly
The room was spacious and very clean , Poole area was nice
The problem with the pool area is the hotel doesn’t supply towels so you have to bring the room ones and the the Sunna and steam rooms are not supervised with no towels provided , we’re turned off when we visited so had to get them put on by staff , no drinking water and whole place was very bare

Leisure Family

8/10

Excellent

03 Dec 2023

Steven

Need to improve on maintenance.

It’s an old hotel within a shopping mall. The rooms are quite spacious but the furnitures and fittings are lacking of repair. One of the TV remote unable to power on, wooden chairs are rocking, toilet door knob are loose.

Friends_and_family Family

8/10

Excellent

03 Dec 2023

S M Faizul

Hotel was excellent and value for money.

Friends_and_family Friends

8/10

Excellent

14 Nov 2023

Verified traveler

Just shop next door ! How convenient !

we stayed one night. it is a public holiday when we checked in. what a good choice when the shopping centre is just next door and we got what we wanted !

Friends_and_family Friends

2/10

Poor

03 Nov 2023

Dong-Wook

1. 프리미엄룸으로 예약할 이유가 없다. 라운지 조식 식당이 일반 조식식당에 비해 사람이 거의 없다는 것 외에 다른 것이 없다. 라운지 저녁 스낵도 너무 개수도 몇개없고 후지다. 술도 당연히 제공되지 않는다
2. 베지테리언 조식
조식식당 메뉴가 베지테리언 컨셉이라 베이컨, 소세지도 없다. 이런 조식메뉴는 처음이다.
3. west wing 건물 객실이 그나마 수준이 낫다.
4. 전체적으로 rate가 낮다면 이유가 있는것이다.

Business_and_leisure Friends

8/10

Excellent

23 Oct 2023

Sing Yee

Berjaya Times Square has always been my choice of stay whenever I visit KL because of the service staff at the counter and it's convenient location. It is located within walking distance to the Monorail and is just directly above a shopping mall. The only thing that can be improve is the quality of the television channel provided, other than their local network, the other channel such as vision 4 had such terrible signal the whole time the screen keeps flickering. Another thing is that the room used to be very clean in the past but now, it has stain and dust all over the room. Overall, wasn't very satisfied with my current stay.

Leisure Partner

10/10

Exceptional

19 Oct 2023

Barbara

Value for money.

We had a superior room on the 42nd floor, which was very spacious and had good views of the surrounding area. It was very good value for money.

Friends_and_family Friends

8/10

Excellent

12 Sep 2023

adham

Very good

8/10

Excellent

04 Sep 2023

Allan

1) roaches inside cupboard
2) dusty everywhere

Leisure Partner

8/10

Excellent

12 Jul 2023

MICHELLE

Good hotel

Business Self

6/10

Pleasant

11 Jun 2023

Sri Yuni

A little slow to check in. We arrived at 2.30pm ready to check in at 3pm. But was asked to wait as the place not ready yet. We only got our hotel room at 4pm. That’s a little late for a 5star hotel. Property is generally clean but the furnish is a little worn out and old, not really keeping up to date. Generally ok, not really wow. What keeps it going is the view which is really good and the very near shopping mall and the indoor theme park. Food taste nice but not much variety. The service staff is really friendly and helpful, especially when I need help with grab transportation. Overall is very good :) In my opinion, the hotel need to upgrade with better furnishings.

Leisure Family

6/10

Pleasant

01 Jun 2023

Verified traveler

This grand old lady is now just OLD.

Was very disappointed with this hotel from the word go despite having a fantastic stay here over a decade ago. The room i had was old, very shabby, the air con was faulty, the bathroom sink was rimmed with mould, the toilet stopped flushing, the sheets had food stains, the lobby was outdated and it was as hot and stuffy as the elevators. We booked 4 rooms and one friend had no air con her room was a furnace and completely lost power so had terrible first night so they kindly upgraded her. Same thing happened to me the next night, was told by the maintenance man at 11pm i needed to move, pack my stuff and await a call from reception so hurriedly stuffed everything into cases but by 3am still hadnt heard a thing and was told they had no idea about situation. Had to go down myself after a restless night and told i couldnt get a new room until after 12 .They kindly upgraded me too so very happy to have air con but new room was very nice in comparison with old one but very basic except for the great walk in wardrobe.This is NOT a 5 star hotel anymore, once renovations are complete it will be a decent 3 star business hotel with an amazing pool. Very sad to see its decline but the staff were LOVELY and really tried their best. Ensure you request a room from lvl 28 down, every above is unrenovated. Still a great pool but Room service all vegetarian which is fine but no longer 24 hr and i missed my 1am club sandwich! Hope the future is brighter here. Thank you to the great staff x

Friends_and_family Friends

2/10

Poor

25 May 2023

amrita

booked 2 rooms with king sized bed for 1 night stay

issue 1: was given 1 room with king bed and 1 with two single beds...

issue 2: 2 single beded room aircon was so so bad! it was nt cooling at all. it seems like aircon was working

issue 3: one of the bath tub did not had a stopper! we called few times to but no one sent it up to us during the whole stay!

issue 4: the TV cabinet door FALL AND DROPPED ONTO MY HUSBAND HEAD! HOTEL DID NOTHING TO COMPENSATE OR ANYTHING! on top of this, we were told that this was the first time it has happened!

issue 5: found a baby snail in the salard during breakfast - but restruant manager was good and handled the situation well by offering later check-out and on the house lunch buffet(as it was mothers' day)

overall- hotel staff and service not good at all! been waiting for them to email me but have not heard from them and been 2 weeks already! very very disappointed and i have no idea how and who label this hotel to be a 5 star hotel! Expedia you got to refund me!

Leisure Family_with_children

6/10

Pleasant

19 May 2023

Eng

The facilities are spoilt and needs to be repaired

Leisure

8/10

Excellent

16 May 2023

Verified traveler

A mixed bag

The experience at this hotel for a 2 bedroom suite is a mixed bag. 7.5-8 / 10.

Check in was straightforward. Checkout was allowed at 1 when queried as it was a weekday.

The layout of suite booked was as per website which was nice but with issues. Dining seats were dirty and badly stained. Pictures taken and shown to staff who changed it soon after.

However the vibration noise from the aircon /external private unit was very loud. Louder than the tv . Staff took over an hour to address it but to no avail. Alternative suite was offered on a higher level but that room had seen better days and the layout and vibe was just subpar. Very different from the original suite booked.

Eventually another suite was chosen. Despite a lower floor unit it looked clean, well maintained and the vibe was more suitable for a family. Most importantly no noise from aircon or external private units.

Buffet breakfast was decent. After 2nd day we ate out and simply had fruits there. Btw do not offer eggs over easy if you cannot flip well.

Minus points for Internet which had to be re-checked in and reset daily.

Location was great and being connected to a mall was a awesome given that the temperature soared to 40deg C.

Overall stay was. 7.5-8 out of 10. Most helpful staff was Sayed who helped us view other suites and moved our stuff.

Friends_and_family Family

6/10

Pleasant

04 Apr 2023

David

Security working for gangs recently.

2/10

Poor

21 Mar 2023

Mohd.Azlan bin Abdul

Since friday March 20, 2023, had a terrible experience in room B4109. TV was not working. Found out on a later date. TV was faulty all along. AIRCON was not cold for the 3 nights stay. Later found out, it was out of gas. House keeping was terrible as rooms were still dusty and litter was still visble under bed and side table. Vanity set dressing table power plug was faulty and we are not able to use the hair dryer. We had submitted our feedback since day one of stay at reception concierge name Phillip who had taken our feedbacks but was put on deaf ears. Although a room was given on the secod last day of stay, however room look to be a downgrade rather than an upgrade. Chances of staying in Berjaya time hotel again will be very slim.

Business_and_leisure Partner

4/10

Poor

18 Mar 2023

Vilada

Location is great walking distance to every attention, the room is spacious but need refurbish as everything is so old and outdated including furniture, amenities. Check-in staff are not very helpful, I have to ask for information regarding breakfast’s time, where are the restaurants , where is the pool, what time it open and shut, etc.

Leisure Family

10/10

Exceptional

14 Mar 2023

Mohamed

great housekeeping team and service by the concerige team. clean and despite many ppl, quite quiet and peaceful

Business_and_leisure Self

8/10

Excellent

06 Jan 2023

Karl

Check in took longer than expected despite filling in their pre-check in forms. Once in the room we found the main room fuse would blow when we tried to turn on the hot water (a switch by the bathroom). We called reception twice to let them know the problem and that we didn't have hot water or any power in the room - no response. Eventually had to go down to reception, back to the room to pack our bags, carry them back to reception then carry everything up to a new room ourselves - a couple of hours wasted on our first night, wasn't impressed.

Location is great - monorail right outside, a really good local food court in the mall the hotel is attached to.

Leisure Partner

4/10

Poor

24 Nov 2022

Lorraine Crecentia

Hotel is very run down. No maintenance done since our last stay. No room service. Can’t beat the location though.

Leisure Partner

8/10

Excellent

20 Nov 2022

Nur Hidayah Binte

Overall ok experience. Accessible to shopping malls and KL. Bathtub was not working properly and wasted money buying bath bars. Door to the toilet looked broken. We had sent our clothes for laundry only to find out that it would only be ready after our check out date. Much thanks to the staff for accommodating and expediting the process. Would not mind coming back to the property.

Leisure Friends

8/10

Excellent

08 Nov 2022

Choong

Good location

Leisure Family

10/10

Exceptional

03 Nov 2022

Hubert

Excellent for shopping, food n convenience