Name: Meliá Kuala Lumpur
Address: 16 Jalan Imbi, Kuala Lumpur, 55100, MY

2/10

Poor

23 Jul 2026

kieran

Clean but dated room, dusty. The biggest downside was the noise from the main road, poor soundproofing meant that I was constantly woken from the cars outside

8/10

Excellent

21 Jul 2026

Jamie

Fantastic staff, great buffet breakfast and large clean room. The only downside is traffic noise from the street below

Partner

10/10

Exceptional

05 Jul 2026

Luisito

my week long stay in Melia KL was MEMORABLE as one of the best! The rooms were well appointed, spacious and had pillow options aside from being clean! It was quite comfortable since it had all the amenities including a tub which i used a couple of evenings. The roofdeck bar on the 18th Floor... PHENOMENAL VIEW! So worth staying there to have a nightcap on the 18th. We were there every night. Wonderful place! And it was a perfect venue to make wonderful memories specially with back drop of KL Tower and Petronas! Breakfast had a good spread. Has the tendency to get busy but staff were helpful! And the service was good specially at the M2 level with Aaron taking the helm for the afternoon cocktails! He was attentive and made sure we were comfortable! The welcome drink - Pandan water with lychee was DIVINE! All in all it was a great hotel experience in spite of it being a very short uphill climb to Bukit Bintang! But all in all AWESOME experience! Will return!

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Maria Suzette

Maybe it is better to have shower cap always in the room instead of per request

Business

10/10

Exceptional

23 Jun 2026

Christopher

We liked how we where always acknowledged by the staff when we left the hotel and returned to the hotel
And also when we went for breakfast that the staff would always greet us and have a bit of friendly banter
We have been fortunate to visit many hotels in the past and we feel your staff certainly deliver when it comes to greeting and acknowledging guests.

Family

10/10

Exceptional

20 Jun 2026

jenny

Friendly staff and the room is very clean

Partner

10/10

Exceptional

19 Jun 2026

Mohamed Pitchay Gani

Near amenities and convenience.

10/10

Exceptional

15 Jun 2026

Huixian

Booked a family room which is great for our family with young kids. Room is spacious and clean. Staff is friendly and service is great. The location is very convenient with many food options around. We had a great stay here.

Friends_and_family Family

8/10

Excellent

14 May 2026

wing yan

Room was clean and fairly decent sized for the location, air conditioning worked well. Staff were all very friendly, welcoming, smiling lots and very helpful! It did get quite noisy at night though if you are facing the main road with many cars going by 24/7.

Only thing that could improve is better pillows & mattress i would say, it was a little squeaky and not the best \"hotel\" bed i've slept on and the pillows were very flat and not the usual fluffy hotel ones you expect.

Either way good location for what I wanted but note this side of the road was always busy and packed with cars.

Partner

10/10

Exceptional

23 Apr 2026

Simon

Nice hotel in a really good location!

Room was excellent!

Staff also friendly and very helpful.

I will stay in this hotel whenever I am in KL now.

Self

10/10

Exceptional

13 Apr 2026

Gordon

Lovely comfortable stay and friendly staff

Partner

8/10

Excellent

07 Apr 2026

Ruhano Hayeshan

Nice hotel in the heart of KL. Spacious rooms, great location near the monorail and short walk to the starting point of the KL hop on hop off bus. Overall would recommend.

Partner

8/10

Excellent

20 Mar 2026

Michael

No time to use

Self

8/10

Excellent

14 Mar 2026

Timothy

Good location, value for money, friendly and helpful staff

Business

10/10

Exceptional

05 Mar 2026

Peter

Great hotel worth staying . Very helpful staff . Nice clean rooms. Train almost outside hotel.

Self

10/10

Exceptional

17 Feb 2026

Kim

Very clean hotel and close to everything

10/10

Exceptional

16 Feb 2026

Nur

Amazing stay

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Sanwar

Great location, staff was friendly, breakfast spread was really good too. Definitely would go back when we are in KL next.

Leisure Partner

6/10

Pleasant

05 Feb 2026

Adrian

My room wasn’t made on the first day when I returned at 4pm.
I was asked to wait 10mins during check out so that the staff can check the room. I was told to sit at the lobby area to wait for an update.
After 10mins or more, I went back to the Recep to get an update but the staff that was assisting me earlier is not there.
The other receptionist were busy and no one else was there to assist me.
The qu

Business

8/10

Excellent

29 Jan 2026

Chien Kuo

Clean room and friendly staff.

Business Family

10/10

Exceptional

24 Dec 2025

Ling Er

Room:
The room was clean, spacious, and well-maintained. The beds were very comfortable, and even with a roll-away bed added, there was still ample space for three plus-sized adults. Everything was spotless, making our stay relaxing and comfortable.

Service:
Check-in was smooth, and the staff were polite and welcoming. The bellhop was helpful and friendly. Special mention goes to the chambermaid, Diana, who was exceptionally attentive. She thoughtfully provided an extra pillow for my father without being asked and always kept the room clean and fresh. Her warm smile and care truly enhanced our stay.

Breakfast:
Breakfast was delicious, with a good daily variety of local Malaysian and international dishes.

Location:
The hotel is perfectly located in the heart of the shopping district, surrounded by malls. A monorail station is just a 1-minute walk away, Jalan Alor is about 10 minutes on foot, and Berjaya Times Square is directly opposite, making it an ideal base for shopping, dining, and exploring Kuala Lumpur.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Chee Pheng

Great location, clean and spacious room, good service.

Leisure Family

10/10

Exceptional

16 Dec 2025

Min Aun

Clean room, prompt response from staff, great house keeping and a delicious breakfast buffet! Enjoyed our stay very much!

Partner

8/10

Excellent

12 Dec 2025

Steven

The room is very nice and well appointed and the property is well looked after. Breakfast has a huge variety to suit many tastes and I note there is also some changes in that different dishes are offered each day. The location is very handy to walk to shopping areas nearby and to catch the monorail to places. Two downsides are firstly the street noise outside can be noisy at night time that might affect sleep. Secondly, even though my Expedia booking said Expedia will cover the toursit tax (in event of being a foreigner) I had to pay the amount at check in. I think there should be better communication and training for reception staff to he aware of the policy if the booking has been made via Expedia which says they will cover the amount in case of foreign traveller. Since the fee was small (20 RM) I dont worry about it but it should not have happened. That and the street noise makes me think a little bit about whether to book here again even though many other factors in the hotel are very good. It is for these reasons I rate the hotel as good overall rather than excellent.

Leisure Self

10/10

Exceptional

16 Nov 2025

Eric Kiam Cheng

Perfect room and great location.

Partner

10/10

Exceptional

31 Oct 2025

Koh

Spacious room, friendly staff and location is convenient

Partner

10/10

Exceptional

30 Oct 2025

Gladys

The hotel is nice & clean. Conveniently located across the road from Berjaya Time Square. With the monorail also right there. Lots of other smaller shopping area & eateries nearby.

Leisure Partner

2/10

Poor

20 Oct 2025

Varun

Terrible Service, Failed Expectations I chose to stay on the \"Level\" service tier based on positive experiences at other Melia properties and had specific expectations for premium service, which were not met. My stay at the Kuala Lumpur property was characterized by arrogance and a lack of hospitality from the staff. I would not recommend this hotel based on my experience.

Business

10/10

Exceptional

01 Oct 2025

Lin Fang

Our room TV channels 21 was not visible for an European soccer on which we wanted to watch the game between Liverpool and galatasaray, we called the room service that the technician took the trouble to change a TV set for us at midnight 3.00am. good job.

Leisure Family

10/10

Exceptional

13 Sep 2025

Masop

Excellent staff service

Leisure Friends

10/10

Exceptional

28 Aug 2025

terrence

Great hotel to stay excellent room with breakfast was good as well had everything for your requirement for all nationalities I was very impressed with this hotel and would stay here again

Leisure Self

2/10

Poor

15 Jul 2025

Zainab

great location

Leisure Family

10/10

Exceptional

13 Jul 2025

Tenia

Wonderful hotel with lovely staff. Super convenient location as well with the monorail station just in front of the property.

Leisure Friends

8/10

Excellent

08 Jul 2025

Matthew

Why is check in so poor? I am a regular guest - surely their system should be able.to capture this?

Partner

10/10

Exceptional

09 Jun 2025

Abdul

Good place will recommend this hotel

Leisure Partner

4/10

Poor

01 Jun 2025

John

4 days on business in KL

Only 2 of the 4 lifts working. One took me to wrong floor 2 times! Rooms are very tired place badly needs refurbished. Staff were super nice and helpful. The buffet in the lounge was poor, food left out too long and repetitive from day to day.

Business

10/10

Exceptional

27 May 2025

Lynette

This hotel met all our expectations. Soooo convenient. V close to all major attractions. Staff were super polite.Regret not having discovered this earlier.Will def stay here again in future as we come to Kl often.Melia you rock

Partner

8/10

Excellent

08 May 2025

WING CHUAN

location is good.

Business

10/10

Exceptional

05 May 2025

Eric Kiam Cheng

Great stay at Melia KL

Room was clean and really. Shower was great due to high water pressure, You can hear people outside along the corridor talking in the morning which was a set-back.

Partner

10/10

Exceptional

01 May 2025

Nalinee

Sure! Here’s a sample review you can use or adapt for your stay at Melia Kuala Lumpur:

⸻

Excellent Stay with Family at Melia Kuala Lumpur

I recently stayed at Melia Kuala Lumpur with my family and had a wonderful experience. The staff were exceptionally friendly and made us feel welcome from the moment we arrived. We had clean, well-maintained interconnecting rooms, which were perfect for staying close to our parents while still enjoying our own space.

The hotel amenities were excellent, catering well to both relaxation and convenience. One of the biggest perks was the location—within walking distance to major shopping centres, which made exploring the city and dining out incredibly easy.

Overall, it was a very pleasant and comfortable stay. I would definitely recommend Melia Kuala Lumpur to families or anyone looking for a convenient, comfortable hotel in the heart of the city.

Leisure Family

10/10

Exceptional

30 Apr 2025

Min Aun

The room was cold, but the staff were warm!

The hotel service was excellent. The room thermostat was likely not working, and the aircon was extremely cold even at the highest temperature setting. After the hotel technician had a look at the aircon and confirmed the problem, we were given the choice to change room. We chose to stay however, and the hotel staff obliged blankets and douvets (we ended up with 3 layers by the time checked out!)

Business

4/10

Poor

30 Apr 2025

Simon

Once will be enough

Their lifts are slow and long wait. Room walls are made from partition hence poor sound insulation.

Business

10/10

Exceptional

20 Apr 2025

Floyd

Great staff.

Leisure Self

10/10

Exceptional

06 Apr 2025

Mohamad Shiran

All the above.

Leisure

2/10

Poor

30 Mar 2025

Shaheena

Worst customer service. Booked through expedia and made an error while booking but they wouldn’t change dates or refund either on my request or Expedias request. Paid $900 Cad for nothing as I wouldn’t even be there on those dates. Sad that you don’t even have a heart to consider certain situations. I guess business is above ethics

6/10

Pleasant

16 Mar 2025

Juan

Very desapoining about melia In kl is below melia standards , room looking old and need to be update

Business Self

6/10

Pleasant

18 Feb 2025

Yee K

3 Star claiming to be 4 Star

If you are looking for a central KL location that is within walking distance to Bukit Bintang, Jalan Alor, TRX mall then I would recommend this hotel.

Don't expect much from front desk. We booked for a King size bed and upon check in was advice only twin beds were available. We asked if they could push the twin beds together and make it into a King bed. They were unable to due to the layout and a fixed table between the beds.

We requested to be moved to a King bed for the remainder of our stay. This was provided but with some delay due to house keeping. The second room had urine smell on the floor and when asked to clean it. House keeping just sprayed cleaning product in and around the toilet and left it as is.

Hotel has been refurb, but shower fixtures like the hand shower were leaking when in use. Tiles in shower were stained. Looking a bit tired and need replacing of fixtures. The iron didn't have a steam function.

Beds and pillows are comfortable and air conditioning worked well.

Partner

10/10

Exceptional

15 Feb 2025

Hai

Hospitality and stylish hotel, love it !

Leisure Partner

10/10

Exceptional

11 Feb 2025

JULIANA

Close to everywhere, glad i stayed here

10/10

Exceptional

26 Jan 2025

XIAOMIN

The hotel room is spacious and clean. The Times Square shopping center is just across the street and there are many restaurants there. Other major shopping centers are also in a walk distance. Highly recommended.

Leisure Family

8/10

Excellent

20 Jan 2025

Graeme

The property was fine, however, the receptionist at first seemed to be quite desperate to put me in a twin room when i ordered a double bed. It was resolved when i came back a few hours later to formally check in. The hotel was in a superb location, but just seemed slightly 'tired' to me.

Leisure Self

4/10

Poor

14 Jan 2025

Mark

Sadly an old property with some refurbishment.

Booked king bed room told not available and offered two single beds where the length was not enough so they said will upgrade but still two single beds.

Staff not so friendly and lifts cluncked as doors opened and closed causing concern they would break down.

Overall not a pleadant stay but on a positive note amazing location.

Business_and_leisure Self

6/10

Pleasant

08 Jan 2025

Racquel

The hotel staff are friendly, they provide excellent service and the rooms are impeccably clean. However, the quality of food and the service on the restaurant side is a different story. This hotel may not be a great fit for westerners especially for meat eaters. While there are a lot of selections for the breakfast buffet, there is barely any meat dish available. The buffet is heavy on carbs and vegetables. There's an everyday cheese or chicken sausage and some cold cuts, very bland. That's it for the meat option. There's also some type of Indian chicken dish, but if you're used to having bacon or pork sausages, you won't find it here. The quality of the food is also questionable as there are mornings where the food is visibly left over from the day before with veggies wilting and visible oxidation and food is cold from the fridge. Even the scrambled eggs are cold...fridge cold. There is a noodle and congee station but this is rarely staffed. In our 5 days there, I never once was able to order anything from this station as there is no staff that mans it. Even the afternoon cocktails selection isn't that great and the bartender is always missing. It's very hard to order any kind of drinks.

Business

4/10

Poor

31 Dec 2024

Jessica

Disappointing Experience

Front Desk Service: The front desk staff demonstrated poor service during check-out. We were asked to wait for 10 minutes while they checked the room for additional charges, but we ended up waiting over 30 minutes. When we approached the reception to inquire about the status, the staff casually informed us that everything was fine and that we could leave. It turns out they had forgotten about us entirely. This level of service is unacceptable for a hotel of this standard.

Food Quality: The food at the restaurant was subpar and lacked quality or flavor. For the price and reputation, we expected much better.

Swimming Pool Hygiene: The swimming pool area was highly disappointing. It was crowded with guests dressed in ordinary clothes instead of proper swimwear, which is extremely unhygienic and unappealing.

Friends_and_family Family

4/10

Poor

26 Dec 2024

arnaud

Terrible Bed quality, pictures are better than reality.

10/10

Exceptional

09 Dec 2024

Sylvie

Ideal location. Great for woman traveling solo.
Close by lots of malls to shop. Also close to get facial, massage (foot and body)….Some malls offer other activities (miniatures display…)to do besides shopping…close by choice of food amazing, delicious and safe (for ex- Jalan Alor Food street). Kuala Lumpur felt safe. Hop on hop off near by

Leisure

8/10

Excellent

05 Dec 2024

Sim

Big room, near shopping mall.

Friends_and_family Family

10/10

Exceptional

04 Dec 2024

NETY

We stayed 3 nights at Melia. The staff was helpful and kind, from the security guard outside the hotel, porter, manager, receptionist, and the housekeeping personnel. Our room is clean, spacious, and very comfortable. The buffet breakfast is good. At Melia, we feel like almost home. The hotel is in a strategic location for shopping, etc. We definitely stay here again when we are in KL.

Leisure Family

10/10

Exceptional

04 Dec 2024

mubashira

We stayed in this property during our visit to KL. Its a nice hotel with very cleaned, spacious rooms right in front of berjaya square. We stayed on high floor and the view was awesome. Hotel staff was kind and helpful. Buffet breakfast was intercontinental with huge variety.

Leisure Family_with_children

10/10

Exceptional

01 Dec 2024

Muhammad AsSyaakir

Very cozy and clean place.

Leisure Self

10/10

Exceptional

21 Nov 2024

Shoji

Good

8/10

Excellent

10 Nov 2024

grant

Good Value, Very Central.

This was a good hotel just one short Monorail stop from the city centre and a short walk from the main nightlife area. It was good value for money. The room spacious , clean and service was good. I also used the hotel gym was very quiet and reasonably equipped.

Partner

10/10

Exceptional

30 Oct 2024

Robin

Ticks all the boxes

Leisure Partner

6/10

Pleasant

30 Oct 2024

Safiya Ahmed

Room was not cleaned properly and was falling into a bit of a disrepair. Cleaning was not good could smell the dust and areas had dust. The room we stayed in had some plumbing issues. sink taking long for it to drain. Shower wasn’t cleaned and the sink had a rim of dirt built up.

Leisure Family

10/10

Exceptional

28 Oct 2024

Shoji

Good location.

10/10

Exceptional

20 Oct 2024

Qendrime

Very convenient location

Leisure Partner

10/10

Exceptional

19 Oct 2024

Robin

Excellent

Leisure Partner

8/10

Excellent

05 Sep 2024

Bin Nasir

Great stay.. convenient location with easy access to public transport and near Bukit Bintang

Business_and_leisure Partner

10/10

Exceptional

31 Aug 2024

Suresh

The hotel is right next to the monorail station IMBI which makes it easy to go to Sentral station and then take the express train to the airport. Staff friendly and helpful. The porters are so genuinely nice. Rooms are clean and comfortable. Walk to lots of shopping and dining options.

Leisure

8/10

Excellent

30 Aug 2024

Zhenyi

Staffs are friendly. Hotel area is very centralised for shopping. Easy accessible.

Business_and_leisure Partner

10/10

Exceptional

22 Aug 2024

Douglas

This hotel always spoils their guests and the rooms and facilities are excellent.
The location directly opposite Time Square Shopping Complex and the Mono Rail Station make this hotel the obvious choice for tourists

Friends_and_family Family

8/10

Excellent

22 Aug 2024

Verified traveler

It was pretty good hotel!

Business Self

10/10

Exceptional

18 Aug 2024

Sutha

Amazing hospitality, very elegant hotel and within walking distance to most attractions and eateries in KL city centre. Will definitely repeat my stay again here next time!

Leisure Partner

10/10

Exceptional

16 Aug 2024

Noreen

Excellent staff, and the location is centrally located and easily within walking distance to public transportation, shopping, restaurants, etc.

Leisure Friends

4/10

Poor

15 Aug 2024

Ghazali

Check in time delayed by 2hrs. Service was slow. Staff not really helpful. Had to settle for a room with separate beds for a night. Location is great and hotel is clean at the least.

Leisure Partner

8/10

Excellent

07 Jul 2024

Lin

First KL trip

The room was clean and comfortable. The hotel location is good. The staff was helpful and friendly. Response to request was prompt. The only bad thing is the wardrobe led light came off is quite dangerous, incase we accidentally touched it. We have feedback to the counter and their GM. * i tried to add photo but was unsuccessful. *

Friends_and_family Family

10/10

Exceptional

01 Jul 2024

Verified traveler

Good Choice

Nothing to complain. Fast check in/out. Helpful and polite front desk staff. Very convenient location. Train station just in front of hotel. Popular malls and food street within walking distance. Room & beddings all very clean. Hotel may be a little dated but well maintained.

Friends_and_family Family

10/10

Exceptional

22 Jun 2024

Benjamin

The staff was very helpful and the room was very spacious and clean. We've enjoyed our last days KL before flying back home and had a good night sleep.

Leisure Family

10/10

Exceptional

20 Jun 2024

Tay Xinyi

Really enjoyed our stay with Melia. We booked the Level room, there were benefits to enjoy the lounge, with early check in and late check out. Really comfortable room for our stay. Very convenient location easily accessible to malls and shops.

Staff was super friendly and helpful.

Leisure Partner

8/10

Excellent

16 Jun 2024

tony amir

walk to bukit bintang

No blow dryer in the room, no sandals in the room, washroom sink drain very very slow, otherwise overall a good hotel, good location walkable to bukit bintang, good value.

Business

10/10

Exceptional

21 May 2024

Verified traveler

Great place with shopping centres nearby

Partner

8/10

Excellent

19 May 2024

Mihai

But outdated but generally all good

Leisure Self

10/10

Exceptional

10 May 2024

Verified traveler

spacious comfortable room

comfortable bed. aircon a bit noisy but worked well as a white noise machine. shower was spacious and comfortable. good water pressure. towel was large. in-room safe was useful. adequate hangers for clothes. very accessible by monorel but always traffic jam right in front of the hotel. gigantic mall Berjaya Times Square is just an overhead bridge away, and new mall Lalaport is another bridge away. more food and shopping options behind the hotel.

Friends_and_family Friends

8/10

Excellent

19 Apr 2024

NG Yoong

Although location is good but congested traffic around property.

Leisure Family

10/10

Exceptional

09 Apr 2024

TEOH

Good location near Bukit Bintang shopping and food areas.

Business Self

8/10

Excellent

25 Mar 2024

Barry

Hotel was very nice
. Staff was excellent. Only issue was elevators didnt seem to be working well and pool deck had piecies of thw coating peeling off and in the pool.

Leisure Self

2/10

Poor

21 Mar 2024

Kian Aik

It was bad staff is unfriendly

Business_and_leisure Family

6/10

Pleasant

05 Mar 2024

Martin Thian Choi

Friendly staff.

10/10

Exceptional

29 Feb 2024

Guy

Great all round. Best for kL stay.

Leisure Family

10/10

Exceptional

13 Feb 2024

Verified traveler

KL Trip

It was a good stay.

Friends_and_family Family

10/10

Exceptional

05 Feb 2024

Ernita

Excellent service 👍

Amazing service rendered by Ms. Delisa and Mr. Rozi from reception, Ms. Izzati and Ms. Azlina from Melia kitchen and Mr. Alias from Facilities thank you for your kind assistance and friendlyness. Love this hotel coz of location, spacious and clean room and spreads choice for breakfast. Compliments to the chefs and service crew at Melia kitchen.

Friends_and_family Family

8/10

Excellent

04 Jan 2024

Nur Azhar

Recommended by friends and family. Super accessible hotel, walkable to many malls and restaurants. Friendly and helpful staff. Great view of Berjaya Times Square from the window. Room service food was delicious. Had the lamb and watermelon juice.

Only small downside was there wasn't a bathtub in the room. Which was quite surprising for my wife and I. Not sure if they do have rooms with bath tubs. Will come back soon and request.

Leisure Partner

10/10

Exceptional

28 Dec 2023

Sze Chiang

Friendly staffs and Great Lication

We chose this place as it near our depart bus location. Breakfast was hearty and good. Room was comfortable though a little smaller than expectation. Overall was a good stay.

Partner

10/10

Exceptional

17 Dec 2023

Chooi

It's very close to Jalan Alor, shopping malls and the staff were really friendly and helpful. Breakfast had a good selection and had quite a different menu during those three days that we stayed.

Leisure Family

10/10

Exceptional

08 Dec 2023

Hon Mun Daniel Moses

First time staying at Melia Kuala Lumpur. Service staff seems to be nice at the same time seem disengaged with the visitor. We can feel them talking to us but seem robotic. Room was spacious and clean. The TV is really too small for the room really cannot see but then there will be those who say you are on holiday not to watch TV. Try to do so when it is pouring outside with local tropical storm and of course if you use iPad or laptop. If can use the wired network use that as it is faster speed and they have network cable in drawer. Met the GM Mr Alba in the lift on the way down to breakfast he seem to nice and doing his rounds to meet the clients staying there seem nice and much more engaging than the front desk. Toilet paper for those who use it instead of the bidet is super thin. Water pressure in shower room is almost non existent too low so need longer to shower. Corridor and room lights are not very bright.?Location is great many places within walking distance. Breakfast is decent with local Nasi Lemak and international option but not much. Try to come after 8.45am before that is like a market not easy to get seat. During this stay had blackout due to the hotel doing some electrical in the night of 7 November the front desk said 20 minutes lasted more than that so decided to sleep. On 8 November afternoon there was another few outages before it became stable. The problem with this there was no notification to the guest.

Leisure Self

10/10

Exceptional

26 Nov 2023

YEW BENG

Room is sizeable

Business Self

10/10

Exceptional

23 Nov 2023

JIA HWEE

The hotel is just next to the monorail station which is very convenient to get to the airport and other areas and also walkable to many shopping malls. The room is also very clean and spacious, the bed is comfortable and the buffet breakfast in the hotel is good & has great variety. Will stay there if I do go KL again!

Leisure Self

8/10

Excellent

23 Nov 2023

Sachitsing

My stay at the hotel was good and the location is walkable to quite a few shopping malls and food options.

My only complaint and I would rate it as a heavy one since it relates to privacy issues. At check-in, I expressed that I did not want my passport photocopied for privacy and security reasons. I begrudgingly allowed them to photocopy my driver's license just to be able to check in.
On checkout, the staff including manager were insistent on photocopying my passport, even though they said to only need the passport number. Otherwise, they did not want to check me out for a fully paid stay.
This is not an acceptable practice for many reasons. I was assured that the photocopy would be destroyed, but I highly doubt of that being done in a manner that I would find acceptable.

To the hotel management: Upon arrival in the country, the government authorities have verified my identity and passport in a secure manner. You should not need to photocopy it for whatever reason.

Leisure Self

10/10

Exceptional

22 Nov 2023

Mai Thao

Excellent location. Very clean room.

Leisure Family

10/10

Exceptional

02 Nov 2023

Ngu

Nice hotel and Excellent service