Name: Starus Hotel Bukit Bintang
Address: Changkat Bukit Bintang, 51A, Kuala Lumpur, 50200, MY

10/10

Exceptional

20 Jul 2026

Kevin

only complaint is the towels- they are not fit for purpose

Partner

4/10

Poor

17 Jul 2026

Will

This was a tough stay. Check-in was brutal with seven of us in line. One overworked girl. Wierd thing no phones in room to ask any questions. Location was excellent. Pool was closed randomly and my room card expired before checkout. So a long ride , slow elevators, long line up to wait to get room key fixed

It seemed like very poor customer service due to poor staffing levels. I won’t return here

Partner

6/10

Pleasant

14 Jul 2026

ROCHELLE

excellent location, just 2 mins away from jalan alor food street. bars, restaurants and shops are few steps away.

the room is clean but the towels are quite old and need replacement. gym and pool are small..

Self

8/10

Excellent

08 Jul 2026

RIZKI

I stayed at Starus Hotel Bukit Bintang from Monday to Wednesday and had a pleasant experience overall. The location is definitely the biggest advantage—it’s within walking distance of Jalan Alor, Bukit Bintang, shopping malls, and plenty of restaurants, making it very convenient for exploring Kuala Lumpur.

The room was clean, comfortable, and had everything I needed for a short stay. The staff were friendly and the check-in/check-out process was smooth. The hotel also has good facilities, including a nice swimming pool and gym.

The only minor downside was that the area can be a little noisy at night since it’s in the heart of the entertainment district, but that’s expected for such a central location.

Family

2/10

Poor

02 Jun 2026

Mohammad

The hotel becomes very bad specially when they open a new club. The club working 24 hours and music is soo loud and many time complaining to the hotel management and nothing happened. The house keeping are not changing the bed sheet for more than 1 week as I'm outside the room and can't see them or asking them to change it. If you need to relax in your room don't stay in this hotel as the management are not caring about the customers and their services

Self

6/10

Pleasant

22 May 2026

Paul

Staff ok but lacked enthusiasm, this hotel serves mainly Asian visitors so appears to be geared towards them. Location is great with food street 200 meters away and access to bin tang area. Be aware that just down the road the foot path is lined with hookers particularly at night with at least 30, may bother some people. Breakfast geared toward Muslim locals and average at best. Overall it’s a great location, rooms are fine and location excellent.

Partner

6/10

Pleasant

03 May 2026

Kit

Very close to red light area. Massage parlor everywhere. Two minutes walk to Jalan Alor to experience the various food along the road.

Partner

10/10

Exceptional

03 Apr 2026

Tao

Clean and well maintained, good for business Travelers

8/10

Excellent

01 Apr 2026

Matthew

Air conditioning was good and generally hotel looked great. Pool was a great bonus and warm. Shower did not drain well and almost flooded floor every time and we had a few cockroaches throughout our stay (we were on 8th floor). Lifts could also be quite slow

Friends

6/10

Pleasant

29 Mar 2026

Nathan

Not a bad hotel, but the walls are pretty thin! You can hear the next room and the hallways etc… There’s a few other little quirks that may or may not upset some people, but all in all not a bad hotel, just not the best value! I’ve stayed in better hotels in the area for less money.

Self

4/10

Poor

26 Feb 2026

Jessica

Room had mold in bathroom, we had a toilet plumbing issue that rquired two repair requests, the rooom smelled smoky st times.

Partner

10/10

Exceptional

12 Feb 2026

Edward

Walking distance for night life activities and near to KL tower.

Leisure Friends

10/10

Exceptional

08 Feb 2026

Richard

Good hotel, clean rooms and well maintained. Staff are all polite and friendly.

Partner

10/10

Exceptional

31 Jan 2026

Rachel

I loved Kuala Lumpur and staying at this hotel. The hotel itself was clean, the staff friendly and polite, great location, excellent pool area. I was upgraded to the highest floor so I had brilliant views. It was my first time in the city, for a few days stop over before flying to New Zealand. I was here for 3 nights and 3 days but unfortunately I was unwell with jet lag, sick and headache which ruined my first day as I was in bed. I think you need 3 days minimum here to see the city. I will be back again. Loved it all!!

Self

6/10

Pleasant

31 Jan 2026

Thuong

Room service staff were very friendly.

8/10

Excellent

23 Jan 2026

Sathinathan

Yes staff was courteous. Need improvement on check in/out as it is too slow.

Self

10/10

Exceptional

15 Dec 2025

Irfan Fiaz Ali

Awesome location

10/10

Exceptional

03 Dec 2025

Darren

Room was very clean, perfect location for bars and food market. Staff are very friendly and helpful, quick and easy check-in/out

Leisure Self

8/10

Excellent

09 Nov 2025

Rebecca

Staff were courteous. Room was clean. Bed was comfortable. No lift between reservation desk and M1, but bellhop was willing to help with my suitcase. Soundproofing is fairly good. Close to Jalan Alor. No hot water in shower...I did not report this until I left, so they did not have an opportunity to repair it. Plenty of hot water in sink. Air conditioning was effective but never switched off... just ran all night and was quite chilly in the morning.

Self

8/10

Excellent

27 Oct 2025

Michael

Hotel all good when you first arrive, prompt service when I stayed he had checked in 170 people already due to the bike racing that weekend. This may have lead to my problems with the hotel which are minor in the grand scheme of things. The lifts take ages there are many floors but you need to add a good five minutes to get out of the hotel, breakfast was not really worth paying extra. Good location although you need to run the gauntlet of massage offers!

Leisure Self

10/10

Exceptional

27 Oct 2025

Rod

Apricot Suite was brilliant. Best location in Bukit. Will be back next year

Leisure Friends

6/10

Pleasant

20 Oct 2025

Edward

Room amenities have to be improved

Leisure

8/10

Excellent

19 Sep 2025

Abhiramy

Lovely staff

8/10

Excellent

18 Sep 2025

Abhiramy

Lovely staff. Very convenient location

Leisure

10/10

Exceptional

10 Sep 2025

Graham

Great location, super friendly staff & lovely hotel. I would definitely recommend and stay here again

Leisure Self

8/10

Excellent

01 Sep 2025

Christine

The pool is large but there's no shade in the afternoon. The noise from bars nearby is annoying especially at weekends.
The day spa has great offers and is very good .

Self

10/10

Exceptional

17 Aug 2025

Rod

Great location to use as a base.

Leisure Family

2/10

Poor

18 Jul 2025

Harold

Roaches, roaches, roaches. Disgusting

Roach infested. STAY AWAY. After seeing numerous roaches including one crawling inside the water kettle, we left the next morand the manager, Ray refused to refund the next 2 nights of our reservation. Also, the gym is currently located outside with no air conditioning and construction drilling starts in the morning. Worst ever!

Partner

8/10

Excellent

16 Jul 2025

Hoi lim

Lobby staff very friendly, will definitely stay there again

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

Peter

This property is right in the heart of things.... very handy as all the vibrant bars and restaurants of Changkat are on the doorstep. Good for exploring the rest of KL
Great hotel and my hotel of choice when staying in KL

Leisure Self

10/10

Exceptional

14 Jun 2025

Peter

Such a great location, great sized rooms, comfortable beds, friendly staff

Leisure Self

10/10

Exceptional

11 Jun 2025

Peter

Its right in the centre of things..... big comfortable rooms.

Leisure Self

6/10

Pleasant

10 May 2025

JOHN

Great location. Poor facilities.

Leisure Family

6/10

Pleasant

04 May 2025

Richard

Great location. However check in and check out process very very slow.

8/10

Excellent

15 Apr 2025

Nabil

It was amazing
Lively street

2/10

Poor

27 Mar 2025

Grace

If you value hospitality and common courtesy, dont stay here. If you like to be treated with respect, dont stay here. If you are brown, dont stay here. Housekeeping barely cleaned, just changed towels and replenished supplies. Bathrooms have pink mould, shelves and surfaces are dusty. Management wants payment upfront before they even listen to you. Had some type of issue every day. NEVER will me and my family stay here again.

Leisure Family

10/10

Exceptional

19 Feb 2025

Ray

Check-in staff were so professional and cheerful!

Business Self

10/10

Exceptional

09 Jan 2025

Vikneswaran

Very close to nearby attractions

Leisure Friends

10/10

Exceptional

17 Nov 2024

Ramsey

The hotel is in a position where there’s a lot of bars and clubs so if you’re going to relax, it’s gonna be a little hard in this hotel but the hotel is very nice so is the staff

Friends_and_family Friends

10/10

Exceptional

09 Nov 2024

Eden

I had a fantastic experience at this hotel as a solo traveller. When I checked in, I was advised that I had been upgraded by the manager to a premium king size room on the top floor (18th floor). I had arrived early in the morning at around 09:30 and they let me check in and go to the room for a small charge which suited me after a long flight. The room itself was really good, the bed was comfy and all amenities were included. Thanks for a perfect stay, I felt that I was treated with luxury especially for the price I paid!

Leisure Self

4/10

Poor

07 Nov 2024

Hwee Beng

Poor housekeeping

Toilet bowl choked during our stay. Housekeeping don’t bother to clean and check the toilet bowl.

Friends_and_family Family

4/10

Poor

05 Nov 2024

John

Maintenance guy was great! Fixed my air conditioning and the shower drain. Nothing he could do about the slow WiFi and poor signal. Then they had electrical issues and all the elevators and escalators stopped working. Had to walk 15 flights of stairs to get back and forth to my room. Took a solid 24 hours to fix

Leisure Self

8/10

Excellent

27 Oct 2024

Murugathasan

Very active area in KL

10/10

Exceptional

24 Sep 2024

bilal

Excellent hotel

Leisure Self

10/10

Exceptional

11 Jul 2024

Jonathan

Good

4/10

Poor

13 Jun 2024

Nick

What I didn’t like was the service of the staff there. Some of them were very rude when you asked them to come and do something. It took them forever to do if there’s something broken down or something like that it took them forever to fix it. the fact that you gotta pay extra for cleaning is a joke and they don’t have phones to contact reception in the room. You have to go down to talk to reception. I thought that was a bit silly.

8/10

Excellent

11 Jun 2024

Raouf

A bustling area filled with small shops and street vendors... In my opinion, it's not advisable to wander around at night with the family (it might not be safe).

8/10

Excellent

02 Jun 2024

Raouf

Everything is good, but breakfast little… poor

8/10

Excellent

24 May 2024

Stephen

Good Valie

Good value for money and very close to the action. Central location to restaurants and bars. Can also walk to Pavilion or Low Yat. Would stay here again and bring ear plugs too.

Friends_and_family Friends

8/10

Excellent

09 May 2024

Albert

The location was good and a short walk to areas I want to visit.
Dinning was limited and for paid breakfast was really a disappointment

Leisure Friends