Name: Best Western Plus Executive Residency Nashville
Address: 2401 Brick Church Pike, Nashville, 37207, US

10/10

Exceptional

04 Aug 2026

Mohammad

Great spot to be, ample amount of parking and the rooms were great.

8/10

Excellent

03 Aug 2026

Chad

The rooms were very clean. Hot breakfast served with Eggs, Sausage, waffles, pastries, and cereal all served daily.

10/10

Exceptional

02 Aug 2026

Karen

Very nice hotel. No complaints.

10/10

Exceptional

31 Jul 2026

Michael

The EV charger, the friendly and helpful staff and how clean the hotel was.

6/10

Pleasant

29 Jul 2026

Milton

It was just okay.

10/10

Exceptional

29 Jul 2026

Alia

Rooms were very clean; breakfast options could’ve been better

8/10

Excellent

28 Jul 2026

Evelyn

The facilities were very clean and it is a good play to stay if you don't want thrills of a fancy hotel, in that they are a good place to sleep.

8/10

Excellent

28 Jul 2026

Chicana

Overall, I have zero complaint..nice room and staff.

10/10

Exceptional

27 Jul 2026

Tyhittian

I Love everything will be back

8/10

Excellent

20 Jul 2026

Tiffany

It was nice room for the price. Clean and spacious. Staff were very friendly and the location was perfect.

6/10

Pleasant

17 Jul 2026

Karen

Pros-helpful staff, large rooms, fairly clean

Cons-location is not ideal as prostitution seems to be prevalent in front of property. Did not feel safe driving in but felt safe inside. Also, back of property backs to a busy highway. Incredibly noisy inside room and could not sleep (room with a kitchen) so I asked for a different room on other side of property. It didn’t have a kitchen but I was able to sleep

Partner

10/10

Exceptional

08 Jul 2026

Jeffrey

Good great

6/10

Pleasant

08 Jul 2026

Robert

The room smelled musty. The icemaker was broken. The beds were uncomfortable.

Partner

10/10

Exceptional

05 Jul 2026

Latasha

We enjoyed our stay in Nashville. The hotel was wonderful an all the accommodations like the pool an daily breakfast where amazing. Loved everything about the hotel. If I ever travel again I will choose best western

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Halil Volkan

Clean room

Family_with_children

2/10

Poor

01 Jul 2026

Luciana

Horrible!!! And the guy at the reception cannot be so nasty!!… I did not used the hotel, I preferred to lost the money. And expedia did not help me!!!!

8/10

Excellent

01 Jul 2026

Jane

Room was good size, air was not on so it was muggy when we arrived. Breakfast was underwhelming.

Partner

8/10

Excellent

30 Jun 2026

Halil Volkan

Clean room but breakfast not good

Family_with_children

2/10

Poor

29 Jun 2026

Caden

DO NOT BOOK THIS HOTEL. Fridge had no handle. Kitchen sink wasn’t clean - had red liquid in it from last guest - and had tape in it to cover a hole. Huge wad of blue gum stuck to the wall. Trash left in the trash cans. Tacks left in the walls where someone had posters or something hung up. Carpet peeling up off the floor. Killed a roach in the bathroom. Electrical panels falling off in the hallway. Breaker box hanging open for anyone to touch/see. Bathtub spout broken so it sprays water everywhere. Large amounts of trash laying outside of every building entrance. I could go on forever. This place is disgusting. Not well cleaned or maintained.

Family

10/10

Exceptional

29 Jun 2026

Zaria

Clean room, nice staff, and the hotel was in a convenient area. I would definitely stay here again.

Friends

2/10

Poor

23 Jun 2026

heather

The pool was closed didnt pass inspection wasnt told when booked or at check in didnt know interstate was right behind the building all washer was broken would spend out the water had what look like homeless and people drug people hanging around and staying in the building door to refrigerator was broken I didn't stay but 2 nights because my aunt passed away I had leave management refused give me my money back I'm still having pay payment on this place I do hot recommended it the bath tub so slick is not handicap accessible and there's no grab bars

Family

2/10

Poor

21 Jun 2026

seth

Hotel allowed 40-50 people to party in the lobby/parking lot until 1am. People had music playing so loud in the lobby I couldn’t hear the deck clerk when checking in. Room smelled like someone smoked a pack of cigarettes 10 minutes before we arrived. Towels had stains on them. My wife went to get breakfast in the morning and trash and beer cans covered the lobby. -1000/10 would NEVER stay there again. If you’re looking for a place to get some sleep while traveling go somewhere else.

Family_with_children

4/10

Poor

21 Jun 2026

Ashley

Terrible area, homeless people hanging outside the exits, biker club had some party there on a Saturday night and there was absolutely no where to park for the actual hotel guests. Sheets were dirty, asked for the room to be cleaned and the sheets weren’t changed and no new towels were given. Also, tub doesn’t drain and the water just sits there.

Partner

10/10

Exceptional

19 Jun 2026

Nedra

Huge spacious room. Clean. Breakfast usually but fine. Coffee-strong as needed

Partner

6/10

Pleasant

15 Jun 2026

John

The hotel itself was somewhat nice (unfortunately no pool was set up even though it was june and there was just a horrible stench in all of the hallways and common spaces) , but the surrounding area was very concerning. There were a lot of homeless people and drug users in the immediate area surrounding the hotel and even on the hotel property. the day we checked in there was someone out on one of the hotel benches that was clearly strung out on drugs.

Friends

8/10

Excellent

14 Jun 2026

Jamie

Area was a little sketchy but everything else was great.

Family_with_children

2/10

Poor

11 Jun 2026

Laura

When I arrived at the hotel there were people blocking the entrance. They were littering around the parking area blocking the front door. I tried to call the desk to let them know because it didn’t appear to be safe to get out of my car. The phone went to a recording each time I tried. I ultimately had to leave and go to another hotel. When I did reach someone the next day they were not helpful and would not refund my $.

Self

10/10

Exceptional

10 Jun 2026

Tina

Room was. Ice and big, wheelchair accessible. Staff very friendly. Breakfast was good, wish they had biscuits and gravy though to go along with the eggs and sausage.

Friends_and_family Family

2/10

Poor

09 Jun 2026

Timothy

This was one of the most disappointing hotel experiences I’ve had.

After checking in, I discovered live bugs underneath the mattress and visible stains throughout the room. Finding insects in a bed is unacceptable under any circumstances and immediately raised concerns about the cleanliness and maintenance of the property.

What was most frustrating was that the reservation was non-refundable through Hotels.com, leaving me feeling trapped in a situation where I had paid for a room that I did not feel comfortable occupying. While I was eventually offered One Key credits, that is not the same as receiving a refund to the original payment method.

Based on the condition of the room, I find it hard to believe these issues are new. In my opinion, both the hotel and Hotels.com should take a closer look at whether this property is meeting basic cleanliness and hospitality standards before continuing to market it to travelers.

No guest should have to inspect a mattress for bugs before feeling comfortable enough to sleep. I cannot recommend this hotel based on my experience, and I believe Hotels.com should reconsider listing properties that fail to provide clean, sanitary accommodations.

I hope management takes these concerns seriously and addresses the cleanliness and pest-control issues so future guests do not have the same experience.

Friends_and_family Family

6/10

Pleasant

09 Jun 2026

Sami

Room was good. Beware pool was not available for use. Also hotel backs freeway so road noise is constant.

Friends

2/10

Poor

08 Jun 2026

Matthew

I booked in and was given 2 rooms for my family, both rooms smelt of mould and cigarettes told manager who got very aggressive and extremely rude so my family didn't feel safe there so we left was supposed to stay gor 4 days but didn't spend 1 night and was refused any refund so was basically robbed of around $1300,awful hotel and worse management. Matt from UK

Friends_and_family Family

4/10

Poor

08 Jun 2026

Tammy

Pool wasn't in use..dirty outside common area..patio furniture broken

Friends

6/10

Pleasant

07 Jun 2026

Hunter

Not in a nice part of Nashville, room was average

Partner

4/10

Poor

04 Jun 2026

April

Room was dirty with some broken items. Dust is built up on the baseboard in the bathroom - to an extent that is not normal for a room that is \"regularly cleaned.\" There were multiple cracks in the plastic for the A/C, two outlets by the bed removed and covered over with black electrical tape. Alarm clock entirely missing from the room (I ended up using my phone as an alarm clock, which I try to avoid).

Staff were okay - not rude, but not friendly either. The breakfast was standard for this type of hotel, but unfortunately every single day was the same exact thing. Sausage, eggs, waffles, plus cold items available. The coffee machines were fine on Day 1. On Day 2, the one in the banquet room was empty and dispensed hot water instead of coffee. The one in the lobby dispensed barely any liquid and had to be pressed twice (as if making 2 cups).

The elevator sometimes did not respond for a couple of minutes after buttons were pushed. Their elevator permit is not accessible to the public and has to be requested from the \"manager's office.\"

The hotel next door and the surrounding area seem unsafe. Multiple people loitering at almost all hours of the day, including in and near this hotel's parking lot, peoole walking into the street despite busy traffic trying to pass through. It isn't worth the stay here.

Self

10/10

Exceptional

03 Jun 2026

maria

Pool closed. Kids were very disappointed. That was one of the factors we look at when booking for summer vacation. Breakfast was good. Didn't have a lot of interaction with staff other than check in. Happy with stay and would stay here again.

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Terri

The staff were very helpful. The hotel is going through construction phase for a remodel. The pool was not working. But the room was very comfortable and immaculate.

Self

6/10

Pleasant

31 May 2026

Juan

Room was clean. Staff was courteous and helpful. Complementary breakfast was okay. Coffee (machine) was good. The location of the hotel was a less than desirable part of Nashville, so we did not feel safe going out at night.

Partner

8/10

Excellent

31 May 2026

Chul

Staff is very kind and nice.
Everything was fine.

Family

6/10

Pleasant

31 May 2026

KaSandra

The area was horrible. Homeless people and women of the night everywhere. Hotel was nice and clean though and there was an amazing BBQ place down the street.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Amanda

.

Partner

10/10

Exceptional

30 May 2026

Courtney

The room was clean, staff was friendly and service was prompt.

Friends_and_family Family

6/10

Pleasant

29 May 2026

Megan

Maintenance left some kind of machine spraying deodorizer or sanitizer in our room and left a powder film on sheets, was not healthy to breathe. Room was not vauumed and had food left on floor. However, they did move us to another room. Pool was not open even tho I called prior to make sure it’s open.

Family_with_children

10/10

Exceptional

25 May 2026

BRIAN

I stayed on top floor and the view was nice. Room was EXTREMELY CLEAN. Its right next to the interstate and 3 to 6 minutes from All kinds of food and stores. We enjoyed our stay

Family_with_children

8/10

Excellent

25 May 2026

Kyle

Really good breakfast !!!

Partner

6/10

Pleasant

25 May 2026

Brenda

Hollywood our shuttle driver was nice. The TV didn't work there were dead bugs in the bathroom and some big stains on the carpet. The pool was closed all in all first Best Western I can say I will never go back to.

Family

10/10

Exceptional

24 May 2026

Jonathan

Great stay Clean room will be back

Self

2/10

Poor

24 May 2026

Grant

Dirtiest best western hotel I’ve stayed in. Makeup stains all over the bed, holes in the covers, changed the hotel room once because the first one was so bad. Hair all in the shower and on the beds, with stuff everywhere in the floor. Will not be staying there again.

10/10

Exceptional

22 May 2026

Lutricia

Clean

4/10

Poor

22 May 2026

Cora

Staff was rude, there were stains and splatters on the walls.

6/10

Pleasant

22 May 2026

Henry

The room was clean so I do not fault the folks doing the cleaning service, but the entire third floor had an unpleasant smell.

10/10

Exceptional

22 May 2026

Mike

Staff was friendly, room was clean, breakfast was good. Would stay here again

Partner

2/10

Poor

18 May 2026

Paige

Unsafe location!!!! Bad part of town. Hotel has a fence around the hotel but homeless and street walkers begging as soon as we parked the car. Gas station across the street was packed with people hanging out all around. I absolutely did not stay there with my 2 children. Tried to cancel my reservation and unfortunately had to pay $180 to cancel my reservations. But for the safety of myself, my car and my children we moved to a hotel in a safer area. I would not book at the hotel!!!!!

2/10

Poor

18 May 2026

Catheryne

First room smelled of fresh cigarette smoke, with hair in the bed and stained carpets. Second room had roaches. 3rd room was better than the first two but people stood right out front of the window and you could hear their entire convo. Property refused to give me a refund so I had no choice but to stay. You could not pay me to stay there again!

Partner

6/10

Pleasant

18 May 2026

Diane

Room was clean. Bathroom not as clean; needs drywall holes repaired and caulking needs to be done by someone who knows what they are doing.

Self

10/10

Exceptional

17 May 2026

Katherine

I’m a solo female traveler. I’ve stayed at this hotel twice, the first after an initial hotel I booked had misleading photos and did not look the same in person. Staff is very friendly. Easy check-in/out. Breakfast is standard, hotel breakfast — tastes fine. Room has been clean and I’ve felt very safe. The outside is a little unappealing? I’m not sure what word to use, but it’s nicer inside. I also really like that this is a hotel with rooms with not outside door. I’ve noticed a lot of places listed as hotels but then they have motel style rooms. It’s about 10 mins from downtown and in a quiet area with a few fast food places and a gas station right by. It’s also right off the interstate. As a solo traveler, I felt very safe here both times. As long as the price doesn’t change too much, I will definitely continue to use this as my stay when I’m in town.

Self

8/10

Excellent

17 May 2026

Liam

All very good, no complaints at all.

Friends_and_family Friends

4/10

Poor

14 May 2026

Drake

A lot of random people walking around and not a safe neighborhood

6/10

Pleasant

14 May 2026

Amonnie

No breakfast

8/10

Excellent

12 May 2026

Jakobe

Great stay, some funiture seemed kinda old and warn.. and I had a slight smoke smell in my room, but no other complaints

Self

2/10

Poor

10 May 2026

Leigh-Ann

It was so dirty and stinky that we left early just get out of the place. Felt like we had to shower the feeling of dirtiness off of ourselves after we left. We even skipped breakfast because of it. Staff was pleasant though.

Friends_and_family Family

4/10

Poor

10 May 2026

Caroline

The cleaning staff was great. We had to add a day to our stay we were quoted one price got there it was an extra 100. Pet fee 30 a night. We didn’t realize hotel was in a bad part of town. We were there for our daughter graduation. Drug addicts walking around all night and so noisy. We left a day early. The room was nice and clean.

Partner

4/10

Poor

10 May 2026

Amber

Not a great neighborhood. We were awake most of the night with sirens and slamming doors. After being approached in the parking lot and hearing a fight in the distance, all after not being asked for and ID, we wont return.

Friends_and_family Family

4/10

Poor

10 May 2026

Kristin

The hotel was dirty and not in a great neighborhood. Had we gotten to the hotel in daylight I don’t think we would have stayed, but it was late and we were tired. We left as soon as we could in the morning

Friends_and_family Family

10/10

Exceptional

08 May 2026

nelly

Clean room. Rocky was friendly and courteous, breakfast is great kitchen are clean. Easy access for us where to eat. I would recommend it i am a hilton member seeing and staying with best western I will stay with them again

Partner

2/10

Poor

07 May 2026

Ana

The lobby was dirty the person in the front desk was rude, had to use flipflop while in the shower. Very loud hotel from other guests

Family

4/10

Poor

07 May 2026

Tatsuya

Staff….

6/10

Pleasant

07 May 2026

Etoya

They only had one front desk clerk checking in the guest during a busy time of the year where many families are there for graduations. Breakfast wasn’t the best

Family

2/10

Poor

06 May 2026

Jimia

If You Can Avoid This Property I Would Highly Recommend We Saw Roaches In Hallway And A Couple In Room The Curtains Had A Whole Carpet Was Stained In Both Rooms The Couches And Chair At The Desk The Leather Was Peeling The Walls Were Stained And Different Colors And This Place Was Terrible I Did Get A Room Change Which I Didnt See Any Roaches But The Appearance Of The Room Was Still Terrible With Dirty Carpet Just A Terrible Experience

Friends

2/10

Poor

06 May 2026

Cymone

The room had a terrible odor. There were tenants hanging out which felt unsafe. There were roaches visibly in the corridor. I had to check out early.

Family_with_children

4/10

Poor

05 May 2026

Darrell

I dont know

Friends_and_family Family

2/10

Poor

04 May 2026

Heather

Once we checked in, they checked us into a room that was already occupied. I went back down to the desk and while I was waiting, a rat ran across my foot back towards the breakfast area.

Friends_and_family Family

10/10

Exceptional

04 May 2026

KENNETH

Basic but clean. You get what you pay for. Noisy hallways.

Partner

2/10

Poor

03 May 2026

Kya

This was the worst hotel I have ever stayed at. Our room did not have a shower head and the water was coming out the wall!!!!! There was piss in the toilet when we got there and roaches. Management did not want to give us a refund

Family_with_children

10/10

Exceptional

30 Apr 2026

Melissa

The hotel was great for the price...the free breakfast was amazing

Partner

8/10

Excellent

30 Apr 2026

James

Nice!

8/10

Excellent

29 Apr 2026

Toreko

Everything was great the only issue was the very low toilets, but it's not a deal breaker

Partner

6/10

Pleasant

28 Apr 2026

Arquimedes

Avoid this hotel if you can

4/10

Poor

27 Apr 2026

Cindi

Bathroom was worn. Furniture was mediocre. The worst part was the “seedy” area. Another guest told us we are staying in “the hood!” We got up and checked our car in the lot all night as we were afraid of someone breaking in. Looked a tiny bit better in the daylight than our night arrival. Hallways were quite loud. Noise easily permeated our room as people were up and about from 2-4 am.

Family

8/10

Excellent

27 Apr 2026

Deren

Staff was the friendliest I’ve met while traveling, so nice! Hotel is pretty decent overall, and excellent for the price. Perfect location whether you’re visiting Nashville or just passing through. Basic breakfast included as well. I feel the area is going through a transformation, so I feel the surroundings will be improving, we did not feel unsafe at any time.

Partner

10/10

Exceptional

23 Apr 2026

Ashley M

It was clean a little sketchy outside walking in because the door keys wouldn’t work on the side of the building

Friends_and_family Family

2/10

Poor

22 Apr 2026

Eraclio

The room and hallways smelled musty. Trash in bins outside were all over flowing. Had to spray Lysol to get stench out of room.

Friends

2/10

Poor

19 Apr 2026

Jenelle

The room was dirty. Appeared to be in a more run down area of town.

Family

4/10

Poor

19 Apr 2026

Emily

When my sister and I booked this hotel, we had no idea a large gathering/ \"party\" of a motorcycle group would be taking over the hotel, the lobby and entire parking lot. The whole weekend, we had difficulty finding any parking and barely any quiet time due to loud music blaring late into the night. On check in, we were not told any information about breakfast due to the large crowd in the lobby and the attention of the staff. In the room we found a trifold stating weekend breakfast hours. These hours were incorrect, causing us to miss breakfast. When asked to get a refund due to having to park in the McDonalds parking lot, the front desk stated, \"the party is almost over, and a policy was signed (when we checked in).\" This was also incorrect. We had to call the front desk because we could not get into the parking lot. After having to fight for a parking spot, we will not be staying at this hotel again.

Friends_and_family Family

2/10

Poor

19 Apr 2026

Mercedes

Horrible experience. Will not be returning

Friends_and_family Family

6/10

Pleasant

18 Apr 2026

Robert

The hot Breakfast was a disappointing venture the two days we were there. Most everything was gone when we went down to eat at 8:30. Room vibrated from the generator, pumps or elevator near us. A/C was fine, bed ok, towels ok. Only got a like warm shower the second evening - no hot water. Location in the neighborhood seems kinda sketchy.

Partner

8/10

Excellent

18 Apr 2026

Mark

Ok for hotel breakfast, stay was good , other guest noisey in hallway

Self

4/10

Poor

14 Apr 2026

Mason

Hallways smelled like cannabis. Room was musty, looked to only have the beds made, brown mystery stain on carpet, bathroom appeared to not be mopped. Breakfast options were satisfactory. I would recommend spending an extra $100-$150 / night for a higher quality place to stay.

Family

2/10

Poor

13 Apr 2026

Sheila

We couldn’t understand the counter person. Homeless people all over the property even inside the lobby. I was scared the whole time. Room needed a good deep cleaning and smelled like mildew or mold. Very unsafe hotel especially if you have children

Family

4/10

Poor

06 Apr 2026

Duaniia

There was no desk chair in my room and I requested a chair several times and never received it. They had trash in the corner of the hallway by the elevator that was sitting there a long period of time. I requested an extra blanket and was told that they did not have any because laundry was closed. They never checked back with me to let me know that they had one available. I also notice the staff caters to certain groups of people because I seen at two different times Caucasian people receiving extra blankets. I tried doing laundry none of the washer work I tried using one of the washer that was working and it did not rinse my clothes correctly and I had to go to the nearest laundromat, so I wasted $2.00. It also smelled like kitty litter & fish by they laundry and fitness center.

Family

10/10

Exceptional

06 Apr 2026

Kevin John

Great place to stay, close to downtown

10/10

Exceptional

06 Apr 2026

Maria

Great location, big room, nice staff, and clean hotel.

Partner

8/10

Excellent

05 Apr 2026

Carlene

The hotel itself stinks it smelled like someone had a lot of dogs there or a dead body in some areas and the towels that were already in the room were dirty like dust was on them from being on the shelf for a period of time. Other than that the room was very clean and spacious the area was a bit ghetto with prostitution and drugs going on constantly if you can handle that then I recommend staying here before staying at any of the motels that surround the hotel

Family_with_children

10/10

Exceptional

02 Apr 2026

Crystal

Excellent water pressure & great room

Partner

4/10

Poor

02 Apr 2026

Katara

The bed was uncomfortable. They have removed the espresso machine. The interstate was extremely noisy all night. Will not stay again.

Family

8/10

Excellent

30 Mar 2026

Santana

Vent in our restroom didn’t work unless we didn’t have one which is weird for people taking a bowel movement.

Friends

8/10

Excellent

30 Mar 2026

GEORGE

Room was clean but this is an older hotel so only updates would bring this up to other Best Westerns I’ve stayed at. Didn’t really have many choices for breakfast and it ends too early (9:30).

Friends_and_family Friends

10/10

Exceptional

29 Mar 2026

Brandon

Great breakfast clean rooms

Partner

6/10

Pleasant

29 Mar 2026

Crystal

The refrigerator was not cleaned & the toilet was still dirty. Had to clean both once I got in & got settled.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Stanley E.

We stayed 4 nights and only had housekeeping for one.
Seemed understaffed for the amount of guests. Pool was closed. Need earplugs to block out the traffic noise / interstate.
Poor neighborhood. Room and elevator smelled of urine.
Lots of questionable activities going on on surrounding hotels. Homeless littered the sidewalks.
Horrible coffee; you could almost chew it out was so thick. Will not be returning.

Family_with_children

2/10

Poor

28 Mar 2026

David

We were unable to stay as our vehicle broke down. We called the hotel tocancel our stay and ask for a refund. The managers on duty was very rude to us on the phone. We aslo didn’t receive any refund.

Friends_and_family Family