Millennium Hotel Maxwell House Nashville

United States , Nashville - TN
NASHVILLE, 2025 Rosa L. Parks Boulevard
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100 reviews shown

4/10

Poor

10 Mar 2026

Dianne

Leaking bathtub and TERRIBLE breakfast

Friends_and_family Family

2/10

Poor

04 Mar 2026

James

BEWARE OF FEES!!

After booking my rooms I found a “Destination Fee” and “Fees” on my receipt. These fees added another 25% to my price. I booked these rooms on the fly while working, so I did not notice the “fine print” until after booking. I have booked over 90 nights in hotels in the past year. This is my first unsatisfactory review. These fees were not clearly stated. I would expect a resort fee at some nicer hotels. This is an older/rundown hotel. Outdoor pool (closed for winter). Nothing extra.

When I questioned the hotel about this fees, I was told it covers parking (which the hotels.com site lists as free parking), downtown shuttle (which was not operating at all while I was there) breakfast and coffee. So I payed an additional 25% over my room cost for coffee and breakfast. Neither of which I used.

Sadly, I had extended my stay by two nights before I found these fees.

Refrigerator in room is very small. Like a little wine refrigerator. No in-room microwave but there is one on each floor by the elevators.

Highly disappointed and do not recommend!

8/10

Excellent

02 Mar 2026

Merrill

The place was decent, staff was really pleasant, room was average, breakfast was decent. We didn't have hot water in our show, but our sink did, so we had to do cold showers. Walls were thin and our neighbors were noisy, so we had a hard time sleeping. Staff was helpful with that problem, but it did dampen our good time a bit.

Partner

8/10

Excellent

01 Mar 2026

Gayla

Staff was very nice. It’s an older hotel and it was obvious. There were white specks on the carpet in our room. Needed a quick vacuum. Most disappointing thing was the coffee pot did not work. I tried plugging it in two different places, but still didn’t work. I don’t drink coffee after I brush my teeth, so I went without. Long drive home Overall it was ok

Family

4/10

Poor

28 Feb 2026

Norman

Room was dirty, toilet would not stop running, the heating/ AC was burnt out I unplugged it to avoid a fire. NO refrigerator

Friends_and_family Family

8/10

Excellent

26 Feb 2026

David

All was good.

Self

10/10

Exceptional

25 Feb 2026

Jennifer

Excellent value. Had everything we needed. Basic services and a bit outdated but clean and well appointed. The shuttle to downtown was fantastic and the staff was all really nice.

4/10

Poor

23 Feb 2026

Gerson

Room/AC/ No towels/Parking/

6/10

Pleasant

23 Feb 2026

Rachel

Well I asked for towels n sheets on second of 4 days, never seen them.They give u breakfast tickets but it’s a continental so why the tickets? The whole place could use an update! The shuttle was awesome but only runs til 10:30pm.

Friends

8/10

Excellent

23 Feb 2026

Danielle

Staff was nice and helpful. Loved the shuttle from the hotel to nearby Broadway. The hotel itself could use some updates for sure. Breakfast was not very good. Really good for what we needed it for though and for the price I would stay again. I didn't realize there would be a $25 charge per day that they keep once you get to the hotel, so be sure to get clarification on all charges.

Friends

10/10

Exceptional

23 Feb 2026

Karen

Best staff ever

10/10

Exceptional

23 Feb 2026

Deboleena

Rooms were clean enough for a few days of stay. The staff were polite and the breakfast just right without being overwelming.

Self

6/10

Pleasant

22 Feb 2026

Keri

No vent in bathroom no microwave in room dated decor. Nice shuttle service friendly staff

Partner

10/10

Exceptional

21 Feb 2026

Dianne

Love this hotel!
Wish the restaurants were open more.

6/10

Pleasant

20 Feb 2026

Vance

Dated but clean room, continental breakfast is very disappointing

10/10

Exceptional

20 Feb 2026

Geoffrey

Very good value for this area. They even included a shuttle to Broadway St that ran every half hour. Included breakfast was a nice touch too. I’ll definitely stay here again next time i’m in the Nashville area!

Partner

2/10

Poor

17 Feb 2026

Sarah

The bathroom needed repairs, the water pressure is way too high making the shower uncomfortable and the tv didn’t work.

10/10

Exceptional

16 Feb 2026

Lynda

The room was clean and quiet!

10/10

Exceptional

16 Feb 2026

Jeremy

Great room. Wonderful staff. Very pleasant. Highly recommended.

6/10

Pleasant

15 Feb 2026

Amy

The room itself was in ok condition. Hall ways and pubkuc areas need major reno. Rooms need moderate reno

Leisure Friends

10/10

Exceptional

15 Feb 2026

candria

front desk lady was so sweet and rooms were very clean! i was nervous abt booking on expedia so i got the protection for 4.50 and it was seemless! definitely recommend

Leisure Partner

8/10

Excellent

13 Feb 2026

Darryl

Great location and friendly staff

Business Family

8/10

Excellent

09 Feb 2026

Jorge

The staff are really nice.

Leisure Self

2/10

Poor

08 Feb 2026

Tabatha

The shower head in the room was broken. My husband has to hold the shower head up so i could shower and vice versa. Then the tub wouldn't drain. I attempted to call the from desk with the room phone, well it didn't work. So i called from my cell phone at 923am was told by Antonio someone would be Sent right up to fix it. We waited until 230 and still no one. I went to the front desk twice and was told by Antonio again that they had put in a ticket and someone was coming. We went ahead and went out for our evening. Came back it still wasn't fixed and we were told they couldn't switch or rooms. Other than that the door that went into the other adjoining room wouldn't lock and we had to put the dresser in front of it. The breakfast was terrible, the biscuits were soggy and the gravy was a thin as water and there was cereal all over the floor. It was the worst hotel I've stayed in. I do mystery shopping and this one would get a big fat ZERO! The company itself should send mystery shopers in and really find out about this hotel.

Leisure Family

10/10

Exceptional

08 Feb 2026

David

The lobby is beautiful! The breakfast was way better than I expected, based on some other reviews! The view from the room was great! I ate at the hotel bar and really enjoyed the quesadillas. The room was clean, not super fancy, but definitely above par for the price!

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Dwayne

Nice place

Business_and_leisure Self

8/10

Excellent

07 Feb 2026

Michael

8/10

Excellent

05 Feb 2026

david

Room was great. Staff was super nice even after the ice storm they had.

4/10

Poor

04 Feb 2026

Quincy

The room did feel neglected i mention about the tub being broke with a slow drain. It filled up with water to my knees taking a shower in knee deep dirty water! No soap /body wash in shower instead was lotion nobody corrected fixed or said they apologized. My incidental fee of $100 was partially refunded without explanation im going to never recommend staying here ever again to all my clients and colleagues and your customer service was very unacceptable and poor! No excuse hold yourselves accountable!

Friends_and_family Family

2/10

Poor

02 Feb 2026

Diana

Was horrible the room it was hair in the bath tub, the amenities were so bad

Business Partner

10/10

Exceptional

31 Jan 2026

Rachael

Clean room, staff friendly, quite.

Friends_and_family Friends

8/10

Excellent

30 Jan 2026

Leslie

It was clean

Leisure Family

8/10

Excellent

30 Jan 2026

Leslie

It was clean

Leisure Family

2/10

Poor

08 Jan 2026

andre

The AC didn’t work and the mini fridge didn’t work. The shower drain was clogged up. So I had to take a 2 minute shower. Breakfast was a joke. I was very disappointed at this hotel.

Friends_and_family Friends

10/10

Exceptional

04 Jan 2026

Margarita

Comfortable room

Leisure Partner

8/10

Excellent

04 Jan 2026

joseph

Zero issues with our stay here. Staff was great, shuttle was awesome. Super convenient location. Would stay here again

Leisure

2/10

Poor

03 Jan 2026

Kerry

They never got the reservation from expedia

8/10

Excellent

31 Dec 2025

Larisa

Staff was really helpful and nice! Room wasn’t the best looking but it worked for one night. Breakfast buffet was a plus!

2/10

Poor

16 Dec 2025

Janice

I was charged a hidden fee per night that I had no idea to expect.

8/10

Excellent

13 Dec 2025

harry L

Room was clean and comfortable, no issues. Skip the free breakfast, not good and very limited. Hotel does not have any vending or snack machines which was a little disappointing. Overall, we would stay here again.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Elizabeth

Very nice room and staff

Leisure Family

10/10

Exceptional

27 Nov 2025

Meghan

Staff was nice

10/10

Exceptional

24 Nov 2025

Victor

Is an amazing hotel I love their country culture concept

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

DAVIS

Awesome Experience

Business

8/10

Excellent

23 Nov 2025

Richard

Business_and_leisure Partner

4/10

Poor

23 Nov 2025

Kristian

Room is in disrepair. Sink handle was falling off, shower didn’t drain properly and filled while showering. Staff were very nice. Hidden $21 fee that was not clear in the sign up that they said “doesn’t show up for third party bookers”.

Leisure Family

2/10

Poor

22 Nov 2025

Juana

I ask for a walking shower and didn’t get one twice I guess the receptionist doesn’t know the difference between a walking shower and a shower with a bath tub. Then our room did not have tv service.

10/10

Exceptional

20 Nov 2025

Mark

Courteous staff and very clean room.

Business

10/10

Exceptional

19 Nov 2025

Jason

Great hotel and atmosphere. I felt safe, and there is a shuttle to get you to Broadway.

Friends_and_family Friends

2/10

Poor

19 Nov 2025

Rhonda

From service to rooms was nasty change room 3 times 1 room bug 2 rooms hair n bed 3 I broke out all over was the worst experience

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

ronald

Staff was very friendly and helpful. Room was clean. Check in was easy and fast.

Leisure Partner

8/10

Excellent

17 Nov 2025

Thomas G

Would stay again.

Leisure Self

10/10

Exceptional

17 Nov 2025

Retha

Nice and clean hotel
No microwave in room. Bed was comfortable 💖💖

Business_and_leisure Family

6/10

Pleasant

16 Nov 2025

Tammy

In room phone didn't work had to go to the front office to use the phone there wasn't a remote for the TV in the room had to ask for 1

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Mandi

We weren't planning to be able to check in early but when we inquired about not checking in until checkin time the lady said let me look and see if we can get you in early. She said she could so we got to check in way early. That was awesome and we appreciated it

Partner

8/10

Excellent

16 Nov 2025

Eloisa and Gary

We have stayed here every time we visit Nashville. The rooms are clean and comfortable. We like the shuttle service into town that is provided and this time a continental breakfast was included. It wasn’t much but was nice to have something.
However the hotel really needs to do some updates especially with the carpeting. It’s staring to look and smell pretty bad these days

Partner

6/10

Pleasant

13 Nov 2025

David

Carpet was dirty and sticky by the wash basin. It was a nice hotel in its day but nothing was great. Check in was efficient but not friendly. The bar was closed when we arrived on a Tuesday cause it is only open Wednesday through the weekends in off season.

8/10

Excellent

12 Nov 2025

Brenden

Staff was great and super friendly. Rooms are a little out dated and the bathrooms could use some upgrading.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Tracy

Unfortunately I didn't have time to try the breakfast but the room was clean & bed was nice and comfy. Not the best channel options but not the worst either (plus I spent most of the time asleep anyway lol)

8/10

Excellent

12 Nov 2025

Perry

The room was great.

Business_and_leisure Family

8/10

Excellent

11 Nov 2025

Demi

10/10

Exceptional

09 Nov 2025

Margarita

We had a very clean and comfortable room. The shower has great water pressure. The bed was comfortable. The room was very clean . We had a nice view.

Leisure Partner

2/10

Poor

09 Nov 2025

Gina

A cockroach!!!! There was a cockroach in our room - promptly went and got a new room. But it’s a very dirty hotel. I didn’t want to walk around my room without my shoes on. Would never stay here again!!

4/10

Poor

06 Nov 2025

Holly

My tv did not work, I could not get hotel WiFi to work. There was a surprise $50 deposit when I arrived, $21 they were keeping for a resort fee, which is funny on a few levels. It’s dirty, there are signs in parking lot of theft, feels unsafe. I know you get what you pay for but I would not stay there again.

Business

6/10

Pleasant

05 Nov 2025

Melissa

The room was fine, although the toilet leaked and there weren’t enough towels. We had to get additional towels. Fro t desk staff person in the am hours was not very helpful. We were very disappointed in the breakfast and the additional charge for what really wasn’t a continental breakfast. The coffee was good but there was no distinction between caffeinated and non caffeinated.

Partner

10/10

Exceptional

03 Nov 2025

Margarita

Room was very clean .

Leisure Partner

8/10

Excellent

03 Nov 2025

Adam

Staff were very friendly

Leisure Family

10/10

Exceptional

02 Nov 2025

Nicole

It was very nice

10/10

Exceptional

01 Nov 2025

Christina

The staff have been amazing! When I checked in the lady at the front desk was super polite and very informative. My room was impeccably clean. The only downside is there is no microwave in the room but there is a microwave by the elevators which is very convenient. From now on when I come to Nashville I absolutely will be staying at Millennium Maxwell House Nashville

Leisure Family

8/10

Excellent

31 Oct 2025

Kathi

Fantastic location with a shuttle to take you into the downtown area. The rooms were clean but are worn. Could use a facelift. Shower pressure was wonderful and water was hot. Staff was friendly and courteous. However we were charge an additional amount for having booked through Hotels.com/Expedia. So what we thought was a good price actually cost us $66 more! What’s up with that?

Partner

10/10

Exceptional

31 Oct 2025

Paige

Breakfeast was very good.

6/10

Pleasant

31 Oct 2025

Maggie

Staff was was wonderful. Room was dated. Needs updating.

Leisure Friends

10/10

Exceptional

28 Oct 2025

richard

Yea but no microwave

8/10

Excellent

27 Oct 2025

jennifer

Nice room for a good price.

10/10

Exceptional

27 Oct 2025

leonardo

Good place to stay when you want to visit broadway

Leisure Family

10/10

Exceptional

26 Oct 2025

Christopher

Comfy bed

Leisure Self

6/10

Pleasant

26 Oct 2025

DeAudrey

Property is good the breakfast is horrible.

8/10

Excellent

26 Oct 2025

Rita

Property was great. However...Complimentary shuttle service to Broadway downtown was nice but last pickup was 10:30 pm. We had a concert Fri nite that ended 11:30 pm. Cab fare was $40 to go 1 1/2 mi back to hotel. 12:00 pickup would be more reasonable on weekends! Also, the older lady driver asked for tips immediately stating a sick husband & their dependency on tips to live. We always tip but this felt uncomfortable.

Leisure Family

2/10

Poor

25 Oct 2025

Tina

Cockroaches in our room.

Leisure Family

8/10

Excellent

24 Oct 2025

Delphine

I am a satisfied customer.

Leisure Family

10/10

Exceptional

23 Oct 2025

John

Yes, very good, yes, n/a

Partner

6/10

Pleasant

22 Oct 2025

Erica

The location was great! We also utilized the shuttle bus to downtown 2 times and that was a fantastic benefit.
The hotel itself was underwhelming and did not compare to the elaborate looking pictures online. We had a desk chair in our room that didn't even fit under the desk so it just stuck out and took up walking space. The individual sink area was tiny and we had 2 full beds and they said only a few rooms had queen sized beds. The lobby area just looks dated with dirty carpet. The late night front desk person was rude and not very helpful. The daytime front desk person was kind, patient and helpful.

Leisure Family

10/10

Exceptional

21 Oct 2025

Kelly

Staff were very friendly and helpful. Breakfast was blah, no breakfast meat offered and it became boring on the 3rd morning. Nice service offering a free shuttle to and from downtown. Everything was super clean and the hotel was quiet.

Partner

6/10

Pleasant

20 Oct 2025

Kimberly

This hotel has the potential to be a great hotel the location is good but it needs a lot of updating and upgrades. All the floors I. The hotel look bad the room furniture was very outdated and old the phones would not work. This hotel has been neglected. But the staff was great.

Self

8/10

Excellent

19 Oct 2025

Colleen

Hotel needs a bit of updating- mainly the carpets in the hallways and main reception area- they are all stained. However I was surprised at how much I liked the place. Old school charm. Nice big casual bar/restaurant/. Lots of main lobby space to sit and an outdoor area to relax at. Rooms are just rooms- if you are going to Nashville to hang out in your hotel room- skip this place. But in general I liked this hotel

Leisure Family

10/10

Exceptional

17 Oct 2025

Garth

Clean, quiet, comfortable.

Leisure Partner

10/10

Exceptional

15 Oct 2025

David

I wish they included the \"resort fee\" and \"incidentals fee\" in their actual total rather then adding it once you get to the check in counter, but other than that the place was great. Room and shower looked very clean, AC and fridge worked, staff was friendly, and breakfast was pretty good.

Business Self

8/10

Excellent

13 Oct 2025

Andrew

Good location and the free shuttle downtown did save us a few ride share trips. The toilet and shower area were dated, but otherwise the room was ok. Good value for this area if you are willing to rideshare/shuttle downtown.

Partner

2/10

Poor

13 Oct 2025

James Andrew

The hotel is very very dated. Paid over $250 for a what looked like a “themed” 80’s room. The lady a check-in looked like she was in a terrible mood, did not give information about a shuttle to and from downtown (I overheard the receptionist dealing with people next to me about this). The carpet in the entrance was a disgrace. Rooms - what looked like polystyrene ceiling tiles (thought these had been outlawed due to being a fire hazard). The bathroom was tiny, so small the sink was in the main room where the beds were. Not ideal when sharing a room. Air conditioning until was the size of a small tank and just a noisy. Breakfast, less said the better, plastic plates and cutlery. Orange juice watered down to within an inch of its life. Last day, shuttle bus cancelled due to illness (which cannot be helped) but no information regarding this. People were queuing next to the bus for some time. Lack of communication

Leisure Family

6/10

Pleasant

10 Oct 2025

Jennifer

Room was clean, no soap because it is on back order???? Really needs an upgrade to the bathroom. Tub has clearly been repair multiple times. Water sits in the middle and does not drain. Needs more outlet options in room. Breakfast was a joke and the staff there was not helpful. Front desk was very friendly. Shuttle service was nice to have back. We have stayed here several times and it is always okay. Just an old hotel that really could use a make over.

Friends_and_family Friends

6/10

Pleasant

09 Oct 2025

Tammy

Arrived to first room air conditioning not working, no handsoap on sink. Moved rooms quickly, air working but very noisy. Breakfast bar very busy and not replenished when empty. Employee in the breakfast area was not friendly nor helpful. When checking out the emplyee behind desk did not greet me , when i said i wanted to check out ahe turned and said ill be right back. Did not return. A different employee came out, told her I wanted to check out and she said nothing and walked down the counter to other register. Very poor customer service checkout day and breakfasts. Elevator also out of service on check out day. The day we checked in the Employee was amazing helpful and could not have been better!! Pool looked beautiful and gift shop employee was awesome!

Leisure Family

4/10

Poor

09 Oct 2025

Kevin

The overall condition of the property needed a lot of work! From our broken toilet seat, broken tiles in the bathroom, stains in the bathtub, and dirty mattress. Really a shame as this could be a reslly nice property if it were remodeled and upgraded.

10/10

Exceptional

07 Oct 2025

Lisa

Nice place to stay. Close to everything.

Leisure Partner

6/10

Pleasant

05 Oct 2025

Carmen

Lobby area and rooms need an update and change of floor titles/carpets

Leisure Partner

10/10

Exceptional

04 Oct 2025

Wyatt

Clean room with friendly staff

Leisure Partner

6/10

Pleasant

04 Oct 2025

Kevin

The property desperately needs updates and repairs. The price is great compared to downtown Nashville but this property could be outstanding with a little TLC

Leisure Family

2/10

Poor

02 Oct 2025

Michael

Place was dirty and outdated

Friends_and_family Family

8/10

Excellent

01 Oct 2025

karrie

Good location to avoid the crowds. Free parking.

2/10

Poor

30 Sep 2025

Lisa

Thread wore carpets and several stained. Bedding not fresh, smelled like old men sweat. No microwave in rooms, very small fridge would only hold a 6 pack. Room very dingy. Stunk very poor hotel. Paid as much at a Hampton inn and I had a much nicer experience.

Leisure Friends

6/10

Pleasant

28 Sep 2025

Kaeolani

This is a budget hotel and you get what you pay for. The hotel is not very clean. The carpets are stained and ripped. The rooms are okay but everything looks very old. Despite the condition of the hotel, the staff was very friendly.

Leisure Friends