Name: Millennium Hotel Maxwell House Nashville
Address: 2025 Rosa L. Parks Boulevard, Nashville, 37228, US

2/10

Poor

29 Jul 2026

Chanda

DO NOT STAY HERE!!! This hotel is INFESTED with bed bugs. I started out in room 530, room seemed clean, the following day I woke up covered in bites. We started tearing apart the beds to find around 20 bed bugs! I took photos along with taking physical proof to the front desk on a tissue. They hid the tissue under the front desk, told me they would only refund me for one night, that there was no manager on site to speak to, and told me to come back the next day, and moved me to room 731. When we got to the room we checked it, and it seemed clean once again, as the cleaning crew had just cleaned it and changed the sheets. Following morning, I was covered in even more bites. I went to the lobby and requested to speak to the manager Sarah, who told me that “it wasn’t that bad” and that she “has been to really nice Hilton hotels that were way worse.” I proceeded to tell her that I wanted refunded for my entire trip, and she refused and told me that if i wanted to speak anymore that I could speak to their lawyers, so I had to contact Expedia to be able to get a refund and move to a different hotel downtown. I also filled out an incident report at the hotel of everything that occurred. This was the worst hotel stay I have ever had, and 5 days after initially being bitten, I am still covered in around 30 bites. Please, DO NOT STAY HERE. I suggested they fumigate the hotel, and they laughed at me. They don’t think that it’s a real problem, as the manager stated, “it’s not that bad.”

8/10

Excellent

28 Jul 2026

Andrea

I like the amount parking spaces, the friendly staff and the proximity to downtown.

8/10

Excellent

27 Jul 2026

Larry

This hotel is outside of downtown, but they have a free shuttle that runs every 30 minutes and makes it easy to get around without Uber fees. The breakfast is a hot continental breakfast, with biscuits and gravy, waffles, hard boiled eggs, cereal, coffee, toast, orange juice, etc. It's not bad; just OK. Rooms are clean and comfortable, although you can tell they have received a bit of DIY maintenance from time to time. Staff was very friendly and helpful. We did not use the pool, although plenty of people were using it. They do have live music events on at least weekend nights; not sure about other nights. It's a good place to stay if you don't want to spend $300+ for a downtown hotel room.

10/10

Exceptional

27 Jul 2026

Ashley

NO Bed bugs. Very nice staff. The pool area was fun. The breakfast was limited but tasty. The amenities all worked well, but super out dated. The handle to the toilet was falling off. The bed was super comfortable. The live music at the bar was an unexpected delight. The shuttle to downtown didn't bring us to where we wanted to go, but is a wicked cool addition to the hotel. Uber was $10 to get to Printer's Alley. The shower head had great pressure and would get more hot as it ran through out our showers. We will definitely stay here again.

10/10

Exceptional

27 Jul 2026

Mathis

Nice cheap stay in Nashville with a shuttle to downtown. I recommend.

10/10

Exceptional

26 Jul 2026

Richard

It is indeed a classic hotel

6/10

Pleasant

26 Jul 2026

Nicole

The staff provided excellent customer service as they were friendly, informative, and assisting at all times. We initially thought the shower was broke but we were incorrect. A staff member immediately came and resolved the issue. However, the bed comfort was okay; the huge refrigerator was on top of the table; the tub and shower were old; everything seemed out dated: the room was small to maneuver around for 2 people; and we had to share a microwave in the hall by the elevator; and floors need cleaning; and you could hear the ac unit, loud. Things need to be updated.

4/10

Poor

26 Jul 2026

Jessica

Save your money ahead of time to stay somewhere else. This place needs an overhaul. Old, TV didn't work, tub didn't drain and very outdated. Stayed because I needed something that was more in line with my budget. Next time I'll just pay the extra.

8/10

Excellent

26 Jul 2026

Ericka

Breakfast needs to be upgraded..Food was lukewarm when new pans of things were brought out. The chopped fruit looked old. Eggs didn’t look appealing.. Juices in the machine tasted watered down..

10/10

Exceptional

26 Jul 2026

Kimberly

Great view of Nashville. Quiet and great pricing.

8/10

Excellent

25 Jul 2026

Adrienne

The stay was nice. The cleaner could have done a better job cleaning my room .

2/10

Poor

25 Jul 2026

Mariam

Hallways smelled like curry, toilet didn’t work, to name a few

6/10

Pleasant

25 Jul 2026

Mia

Disappointing Stay Despite Friendly Staff

The staff at the Millennium Maxwell House Hotel were friendly, courteous, and did their best to assist whenever issues arose. The overall hotel also appeared to be clean.

Unfortunately, my stay was overshadowed by several problems that made the experience very disappointing.

On our first night, we discovered ants covering the dresser in our room. The hotel responded by moving us to another room, which I appreciated. However, the second room had no Wi-Fi service that evening or throughout the following day. I reported the issue several times and asked for assistance, but it was never resolved. This was especially frustrating because I was still being charged a $50 daily amenities fee, despite not being able to use one of the primary amenities.

On the final night of our stay, the manager moved us again, to a room across the hall. While the manager ultimately refunded the amenities fees, I was disappointed that it took three different rooms before we could complete our stay comfortably.

Being relocated three times during one visit created unnecessary stress. What should have been a relaxing stay feel inconvenient and frustrating. Although I appreciate the professionalism of the staff and the manager's decision to refund the fees, the repeated room changes and unresolved Wi-Fi issues made this an unpleasant experience. I hope the hotel addresses these maintenance and service issues so future guests have a much better experience.

10/10

Exceptional

24 Jul 2026

Angelic

Overall I have to say my stay was great!

4/10

Poor

24 Jul 2026

Anthony

Hotel needs serious updating.

4/10

Poor

23 Jul 2026

Fenfei

This is a hotel that needs updating. The room looks old and feels not clean. The shower is not well maintained. The toilet was leaking water. The service was not good.

8/10

Excellent

23 Jul 2026

Centras

Only complaint we had was that the shower water pressure was too high.

10/10

Exceptional

20 Jul 2026

Kathleen

. Excellent value Great hot breakfast Sat and Sunday Great staff Can’t wait to return

8/10

Excellent

20 Jul 2026

James

Not bad for me. Im not big on the down town area so this makes a perfect spot for me

Self

10/10

Exceptional

20 Jul 2026

Brandon

It’s my second time at the property and I’ll will book again

10/10

Exceptional

20 Jul 2026

Takia

I was there for college orientation for my daughter and the hotel was lovely staff and all. Very clean definitely recommended this hotel

Friends_and_family Family

4/10

Poor

20 Jul 2026

Ryan

Damp room, broken shower handle, broken toilet seat

Family

6/10

Pleasant

18 Jul 2026

MARY

The rooms are so outdated. The chair in the room was filthy, it had dirt and food in the sides of it. The continental breakfast was terrible. There were ants int the room and on the bed. They make you make a deposit for the shuttle and breakfast even if you don’t want it.. The window seals were nasty. I would not recommend this hotel. It was the cheapest (so call cheapest) in the area that we needed. You get what you pay for.

Family_with_children

4/10

Poor

17 Jul 2026

kawana

While the staff was extremely helpful and kind, the overall maintenance and cleanliness of the hotel was not where it should be. There were multiple stains in the carpet walking to our room. The linens were clean but stained in some areas. The hot water in the shower was like warm but extremely hot at the sink. Signs in the parking lot were very intimidating stating to park at your own risk. There were smells of urine in some areas of the room. They should replace the carpet all throughout. I will not stay here again.

Family

4/10

Poor

13 Jul 2026

JAIMIE

It was just older and not super clean or nice. The staff were ok. I wouldn’t stay again

Family

10/10

Exceptional

11 Jul 2026

Tina

Nice hotel with a great staff.

Friends

4/10

Poor

10 Jul 2026

David

I had a job interview in Nashville and my the employer cancelled due to an emergency. I was denied a refund by the hotel through Expedia. Very bad for future business.

Business

10/10

Exceptional

10 Jul 2026

Sandra

We love this place when we drive. Great parking nice rooms and love the shuttle offered. Have stayed quite a few times . Pool and gym are very nice and the City View to wake to ! Welcome to Nashville!

Friends

8/10

Excellent

10 Jul 2026

Logan

Staff and clean property

Family

6/10

Pleasant

08 Jul 2026

Michelle

Room was mediocre, at best. Staff wouldn’t let me check in early without paying extra, however, let my fellow traveler check in less than 10 minutes after me at no additional charge. Breakfast left much to be desired.

Friends

10/10

Exceptional

07 Jul 2026

Robert

Best value for the money, it can't be beat. FREE shuttle or ~$8 Uber downtown (2.5 miles). FREE parking. Downtown hotels started at $250 + 20++ for parking per night, Room was clean and the staff was very kind and friendly. Didn't have a need to use the pool, bar or breakfast. Booked for one night on my way through cross country and ended up booking a 2nd night. Great value and experience.

Self

2/10

Poor

06 Jul 2026

sandra

I didn’t get to check in my power went out and then we booked a room so our house wouldn’t get too hot and 5 to 10 minutes later. The power came back on so we didn’t check in and the website would not refund us. They said they tried to get in contact with the hotel, which is a lie because it’s a very nice hotel.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Shane

House keeping didn’t regularly service room, nor provide towels on a regular basis. Breakfast was pretty basic, one day they didn’t have enough cups and the staff was no where to be found. Room was great, staff was friendly and helpful when approached at the front desk.

Partner

4/10

Poor

05 Jul 2026

Amanda

Woke up to a cockroach crawling by our heads. Took a video and showed the manager on duty and got 21 95 of withheld security deposit for shuttle ect back 🙄 I hope nothing got in my suitcase overnight! Stains on lamp shades and curtains. Wokr up to water pufdle on the table from the fridge. Ate breakfast and should've paid to eat somewhere else. Apple juice was watered down and told that's the way it was supposed to be. Will not be back nor recommend. I am a manager myself and completely felt shrugged off avoid the situation. Especially since housekeeping was informed of bugs. Hope no one else got that room tonight

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Arnold James Robert

Close to gas station and food

Friends

8/10

Excellent

01 Jul 2026

Crystal

Everything was wonderful except trying to use shuttle to downtown. A few times way too many people to get on and then another time the shuttle left before the scheduled departures.

10/10

Exceptional

01 Jul 2026

Jerad

This is our go to in Nashville area
Shuttle to broadway area is a plus

8/10

Excellent

01 Jul 2026

Renee

I’m not sure why the poor reviews? Yes, it’s older and could use updates, totally worth what we paid for

6/10

Pleasant

30 Jun 2026

Taylor

Hotel and rooms were clean and the pool was great. That's about it.

The shuttle was great. Very nice ladies driving when we went. Very convenient.

Nice large lobby.

This place needs a makeover, badly.

Toilets bubbled randomly, I was afraid everytime we flushed that it would over flow.
Breakfast was meh. If youre looking to carb load, that was covered. Saturday and Sunday breakfast had eggs and shriveled, dried up meats. Weekdays, bread. And yogurt. Nothing to rave about.
Beds were lumpy and pillows were flat.

Maybe a good spot for a quick weekend.
We were there for 4 days, and I was sick of it after the second day.

Asked for an upgrade, due to booking through a 3rd party, they were unable to accommodate that. Wasn't able to speak to anyone else to try and come to a resolution. Never saw any other staff the whole time we were there.

All in all, if you need a cheap, non upgraded quick place to sleep, go for it. Otherwise be prepared for sore backs and hunger pains.

Family_with_children

10/10

Exceptional

30 Jun 2026

SALVATORE

Great hotel not too far from downtown. Free shuttle to main Broadway street. Free coffee was fantastic in the lobby.

4/10

Poor

30 Jun 2026

Patricia

The room was clean. However they took soiled towels and wash clothes but did not replace them. The coffee for the room was not replaced each day.

The breakfast was terrible. No one cleans the tables. No one monitors the food and coffee supply. There is 1 of everything (waffle maker, toaster) to serve 5 floors of guest. The food was cold and was not replenished as it was needed. Coffee ran out in the cafe and the lobby and again was not replenished.

I would not recommend staying at a place where the guest are not 1st priority

Friends

10/10

Exceptional

30 Jun 2026

Cari

Our room was very clean, we had a small refrigerator in our room, the women that cleaned our room were very nice (not many of them spoke English though....Which made it kind of hard to communicate with them, unless I used my.phone amd or the little bit of Spanish I know. Something I thought was a little inconvenient, was that there was 1 microwave on our floor, which was down the hall and by the elevators?! Had a nice outdoor pool, with tables and chairs around, as well!!

10/10

Exceptional

29 Jun 2026

David

Great

Self

2/10

Poor

28 Jun 2026

Erin

All 3 rooms we were in were dirty, mold in the first 2 bathrooms, last room has a razor blade by the mirror, fridge didn’t work in the first 2 rooms that we needed for medication, staff was rude on the night we got there. Checked out 2 days early and was told they would refund and still do not have it.

Family

8/10

Excellent

27 Jun 2026

Bonnie

Hotel is showing its age, but it is clean. Staff is supportive but not particularly friendly. Shuttle to downtown is a real plus.

Partner

8/10

Excellent

27 Jun 2026

Yvonne

The staff was quite helpful and friendly. I'd prefer free wi-fi. I could hear people dropping their shoes on the floor above and beside me, so that wasn't the best when I needed a night of peace. The continental breakfast was just right, but as a solo traveler I would have liked a little tray so I could go back to my room. Overall, though, the price was good, I enjoyed my stay, and would stay there again.

10/10

Exceptional

27 Jun 2026

Deon

The staff very professional and polite

Friends

10/10

Exceptional

24 Jun 2026

Angela

I have had the best experience. Alex was amazing. Very friendly and very helpful.

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

SENTHAMARAIKANNAN

Nice location and it was great stay.

8/10

Excellent

21 Jun 2026

Amanda

Convenient location! Could use some updating, bed comfortable, buffet not good

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Sandro

The hotel needed more cleanliness and maintenance. For such a large hotel there seemed to be only 1 person at the desk. But they were friendly. The rooms were okay just not well maintained.

Family

8/10

Excellent

19 Jun 2026

Autumn

The bathroom could definitely be renovated & was dirty.

Self

10/10

Exceptional

19 Jun 2026

Mackenzie

Nice place!

Self

10/10

Exceptional

18 Jun 2026

Thomas

Great

10/10

Exceptional

15 Jun 2026

Ian

This is our third stay at Millennium Maxwell House, coming from the UK. We stay during CMA fest and the hotel is perfect for what we need. 10/15 minutes drive from Broadway, which is reflected in the price. Free shuttle available to downtown, or an uber/Lyft is just $5. Approx $10 dollars to get out to Opryland. Rooms are clean, beds are comfy and shower is powerfully, which is what we are looking for during our trip and the minimal time spent in our room. Is it an Instagram hotel? Absolutely not, yes it could do with some updating, but if you are here to explore Nashville as I recommend you do, I really don’t think the decor matters at all.
Would recommend to all that just need somewhere clean and comfortable to sleep.

Friends_and_family Family

4/10

Poor

15 Jun 2026

cecilio

el hotel ,es fantastico ,con gran localisacion amplio ok muebles sin la cama y covijas .fueron muy pobres en calidad y limpiesa, el bano un horror la cortina del shower no hacia el cello de on lado y por lo mismo la cortina se deslisaba de regreso y se hacia una apertura amplia como para dejar pasar agua que brotaba asia abajo callendo al piso que se hacia incomodo de moverse havia que limpiar con una tualla, la transportacion de la van de el hotel a down town muy buena bellisima las personas que nostrasportaron muy gentile y con buen autoestima ,fue lo mejor de mi estadia..yyyy por ultimo en mi bano el domingo por la manana enpacando antes de salis y tomarme un bano salio una cucaracha del tamano de una cora 25cents fue descasty ver el toiler grande y sucio con un ollo en la parte de atras tal vez por ahi salio la cucaracha .. yo se que por el precco que page que mas esperaba pero saben que aprendi una leccion ,yo creo que con una buena pintada ,limpoeza constante y control de anaimales como cucarachas ruedore, el hotel estaria mejor aun cobrando 130 la noche o el rstaurant pesimo el desanuno malisimo tanto espacio tan mal utilisado no ubiera tenido problema pagar po mi desalluno ,si el restaurant tubiera mejoer cosina menu y iliminacion con una pintura nueva...gacias ...

Self

4/10

Poor

11 Jun 2026

Maria

We liked our first stay. We returned because we were satisfied. But on our return it seemed like they put us in a room they were remodeling nothing was going right in there.

Partner

6/10

Pleasant

11 Jun 2026

Temesha

Need microwaves in the rooms and housekeeping came in our room when we left and said they cleaned which was not true, no fresh towels or trash dumped.

Family_with_children

8/10

Excellent

10 Jun 2026

Tracey

We always live staying here. It's modern, nicely furnished, clean and comfortable.

Friends_and_family Friends

8/10

Excellent

09 Jun 2026

Latasha

Nice clean property, good location, but could use some updates.

Partner

8/10

Excellent

08 Jun 2026

Charlene

Absolutely loved the hotel. Do not stay here for the breakfast. ZERO meat, and only a few choices that were bland (boiled eggs, bread, cereal, coffee, juice, fruit) They did not have the $10.99 breakfast anymore, was very disappointed in that. Hotel itself was great! BEST SHOWER HEADS EVER!!!

Family

6/10

Pleasant

07 Jun 2026

Patricia

In dire need of renovation.

Family

6/10

Pleasant

07 Jun 2026

Scott

Poor draining shower/bath.
Worn out desk chair.
Tired carpeting and bath tiles.
Very limited “restaurant”

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Margaret

So charming. Yes, it's old but we slept well and didn't break the bank.

Partner

2/10

Poor

05 Jun 2026

Michael

We found cockroaches in our room.

Family_with_children

2/10

Poor

01 Jun 2026

ERIN

Very poor condition. I had to get my room changed.

Friends

2/10

Poor

31 May 2026

Viktoriia

Dirty, super outdated room. Need lots of repairs.

Friends

6/10

Pleasant

31 May 2026

Mary

Parking was great

Friends

8/10

Excellent

31 May 2026

Joseph

It was a great time. And a great place Nashville

Self

10/10

Exceptional

29 May 2026

Edzelt

I was surprised by how clean and comfortable this hotel was. Plenty of parking in front and nearby downtown. They provided a shuttle to and from downtown so it saves you money on Ubers and taxis. There was on site security so I didn’t have to worry about my car being broken into. One of the best hotels I honestly stayed at and I travel a lot. Receptionist welcomed me and not one problem during my stay. If I ever return I will definitely stay at this hotel. Exceeded my expectations.

Self

10/10

Exceptional

28 May 2026

Gurmeet

Good

Partner

8/10

Excellent

24 May 2026

Kate

Is was very crowded due to function going on. Overall, it was a decent stay. I like the location. It was very close to everything.

Family_with_children

10/10

Exceptional

24 May 2026

camila

Great location and service! Love the shuttle

Family

10/10

Exceptional

23 May 2026

Lathan

The stay was great! The staff were amazingly helpful. My only complaint was the breakfast. Unfortunately for the young man working, it was him by himself. So breakfast wasn't started on time. And for the price you pay for a room the breakfast needs a vast improvement. They have a light continental breakfast when in fact they used to have a way better breakfast buffet. C'mon Millennium, get it together. Go back to the large breakfast buffet like you used to serve. That large of a kitchen and serving a motel breakfast isn't it.

Self

6/10

Pleasant

22 May 2026

Kendra

I was visiting for medical travel and booked the night before. There was a glitch in the system and booked for the night I was booking not the next night I needed. Hotels.com reached out to the hotel because it was a glitch and advised I rebook for the correct day. When I arrived the next day I spoke face to face with the front desk about the incident and they assured my it would be fixed and they put it in the notes from the night before as I was standing there. They apparently lied to my face and denied my refund. I have to visit Vanderbilt frequently and thought this may be a good hotel to stay at when I go back but after being lied to I don't think I can go back.

10/10

Exceptional

18 May 2026

Lashundra

Very clean room and very nice staff. The only part that I did not like was that the tub was not accessible in an accessible room. It was a high sided tub and not a roll-in shower or walk in shower.

Family

4/10

Poor

16 May 2026

Quillan

Not worth the price. Stay at across the street and the hilton or whatever it is over there.

Partner

6/10

Pleasant

16 May 2026

Billis

Liked the transportation to broadway

Partner

8/10

Excellent

14 May 2026

Steve

Staff were helpful and friendly. The Millenium location works great for getting to all the fun spots in town. The shuttle to Broadway is a big plus. Clean rooms, comfortable beds.

Partner

10/10

Exceptional

13 May 2026

Jennifer

I am partially handicap so the walk-in shower was amazing the room was very clean and the service was wonderful

8/10

Excellent

13 May 2026

Tracy

Room was clean, lobby was well lit, plenty of parking.

Self

8/10

Excellent

12 May 2026

Robert

Shuttle to downtown was nice, although only one stop was only a bock from the Ryman where I was attending a concert. Also last shuttle back is 10:30pm. My event lasted 'til a little past 11. Had to get an Uber.

Self

10/10

Exceptional

12 May 2026

Meghan

Beautiful property and friendly staff. Loved having the shuttle take us downtown. So convenient

Friends

6/10

Pleasant

11 May 2026

Stacy

The room was in shambles! The bed was broken, air conditioning didn’t work the first night. Tried calling down to the desk at night and no one answered. Staff was outside, headphones on smoking on the bench next to the door. Air conditioner was fixed the next day when I spoke to a female at the front desk. Bathroom door was not able to be closed, 1/2 inch gap.
Front desk staff was friendly
The breakfast area was clean. Carpets are horribly filthy

Partner

10/10

Exceptional

09 May 2026

janice

!

Partner

8/10

Excellent

08 May 2026

Brooklyne

Staff was excellent and very nice, water pressure in the shower wasn't the greatest but the view we had from our room was beautiful. But we had wished the breakfast was complimentary.

Partner

6/10

Pleasant

08 May 2026

Shaheem

Cool

Self

10/10

Exceptional

05 May 2026

Anthony

Upgrade on the beds are nice. Always loved the Continental breakfast.

Self

8/10

Excellent

05 May 2026

Kim

The staff was good and listened to all of our concerns. I like also they have the shuttle bus that goes back-and-forth to downtown. I’ve stayed at this hotel before and had a good experience. That’s why I came back again and brought my friends this time.

Family

8/10

Excellent

04 May 2026

john

free parking free breakfast

Friends

6/10

Pleasant

03 May 2026

Jake

The hotel was not what i remembered it to be when i was in school in the late 90’s. Staff was excellent however the hotel is in dire need of renovations. It was fairly clean however the fixtures and furniture were outdated.

Friends_and_family Family

2/10

Poor

03 May 2026

Lesley

The rooms were not cleaned. The shower was clogged and when called to get it fixed they came in and didn’t do anything about it. The rooms were also not cleaned.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Joe

Clean

8/10

Excellent

29 Apr 2026

Michael

First off, excellent front desk service. Very warm and personable after a long drive. Overall the hotel room was decent, only gripes were ants in the bathroom, fairly thin walls hearing people in conjoined rooms, and as much as I appreciate the YouTube connectivity it would boot me out and force me to sign-in every 20-30 minutes seemingly. Not the biggest deal since we didn’t hang out long. Even though we didn’t partake in the complimentary breakfast it was open longer than most which I appreciate. I don’t expect a ton from hotels so it wasn’t bad altogether. For the price and closeness to our concert venue I was happy with the experience.

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Kizito

They didnt clean my room. I requested, they didnt

10/10

Exceptional

27 Apr 2026

Donald

Great overall stay and pleasant staff

Partner