The Ritz-Carlton, Shenzhen

China , Shenzhen - Guangdong
SHENZHEN, Fuhua 3rd Rd, FuTian CBD, Futian Qu, 116
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100 reviews shown

10/10

Exceptional

25 Jan 2026

YIFTACH

clean, spacy room, good and attentive services, great location

Business

10/10

Exceptional

14 Jan 2026

Fiona

Fab Hotel, excellent customer service, staff were awesome, executive lounge was perfect. Loved everything about this hotel and hope to return next year.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Gan

Clean room , amenities always refilled and staff were very polite and excellent service.

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Ramiro

Perfect!

10/10

Exceptional

26 Sep 2025

Joselyn

Friendliest staff ever

10/10

Exceptional

29 Aug 2025

YIFTACH

Great location, great service

Great location, great service; stuff is attentive and warm to all guests all time; gym and souana are delicious; excellent stay

Business

10/10

Exceptional

07 Jul 2025

Terence

Great property!

Business Family

10/10

Exceptional

25 May 2025

marcus

Very convenient

10/10

Exceptional

14 Jan 2025

All stuff are super nice and helpful. Good location.

Leisure Family

10/10

Exceptional

24 Nov 2024

Tomer

Great hotel great service great location! I will definitely go back!

Business Partner

10/10

Exceptional

20 Oct 2024

Shazzasbazzar

Awesome experience on all counts.

Leisure Partner

4/10

Poor

14 Oct 2024

Andy

空气不流通

10/10

Exceptional

31 Aug 2024

Linda

酒店人員友善，房間舒適清潔，地點方便。

Friends_and_family Family

10/10

Exceptional

09 Aug 2024

Darsha

Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though

Leisure Partner

6/10

Pleasant

27 Jul 2024

Athanasios

overall normal

disappointed room was not ready arrived 14:20 pm had to wait an hour over, lobby cafe very small and non-atmosphere feels uncomfortable carpet in the room needs cleaning has visible spots / as usual in China Internet traffic restricted that will become in future maybe the reason why i will stop visiting China can’t work without properly functioning internet

Partner

10/10

Exceptional

16 Jul 2024

Rafal

Super !!!

10/10

Exceptional

20 Jun 2024

Ahmed

N/a

8/10

Excellent

10 May 2024

Priscilla

Hotels in Shenzhen are not really rated at the same level, in terms of stars, as those in many other metropolitan areas. 5-star ratings here seem to be more like 4-star elsewhere. This Ritz had great service but the room itself is not that well maintained.

My biggest gripe is the ventilation in my room (which was upgraded for free to the executive level) was poor. When I entered into the room there was a musty smell. The room was on the warm side throughout the night even though I cranked temperature down to 19C.

Very spacious room and bedroom.

I got the room on Expedia for a good price so overall it was a good stay. Just don’t expect your typical Ritz I guess.

Leisure Partner

10/10

Exceptional

30 Apr 2024

brad

Excellent service

Leisure Friends

8/10

Excellent

01 Mar 2024

Stephen

Great service, property and facilities a bit dated.

Leisure

10/10

Exceptional

07 Feb 2024

Judy

We had a lovely stay. Will come back again.

Leisure Partner

4/10

Poor

03 Jan 2024

Kwan Ming

Great lobby, helpful staff, but dated rooms.

Excellent customer services, however it’s a shame that the room had a couple of issues. Squeaky bathroom door, faulty TV remote control, the room was dated and the furnitures have seen better days. It would be okay if we were staying at a 3 or 4* hotel but given it was Ritz Carlton, it had really failed to meet our expectations.

Friends_and_family Family

10/10

Exceptional

20 Nov 2023

John

Upgraded to free breakfast for two in welcome. Changed room due to air-conditioning was not working.

Leisure Family

2/10

Poor

02 Nov 2023

YAN LUN ALAN

The package includes lunch and dinner, it provides lounge access instead with snacks and desserts. It’s tricky and I feel cheated. The blame falls on both Expedia and Ritz Carlton.

Leisure Partner

10/10

Exceptional

09 Oct 2023

Monty

Wonderful staffs, nice spa, next to great eating shopping mall

Leisure Friends

10/10

Exceptional

23 Sep 2023

James

The staff are extremely nice

Leisure

10/10

Exceptional

23 Aug 2023

Ningxiao

Staff is extremely helpful. They go out of their way to make you feel special.

Leisure Family_with_children

10/10

Exceptional

19 Aug 2023

Joe

The staffs are friendly and the service is excellent

Leisure Family_with_children

10/10

Exceptional

05 Aug 2023

Hughie

The service was truly exemplary from all staff. They often went out of their way to help despite any language barriers

4/10

Poor

07 Jul 2023

Verified traveler

I was disappointed that my room was old and furniture were rift. The guy who took my luggage into the room went away and found me another room but it was not much better. The worst came when I tried to book a cab service to HK airport. The reservation was clear and the prices were agreed upon. On the next day, the concierge tried to increase the price to 4 times higher but I refused. I had to find another way to go to HK airport myself at the last minute!

Self

10/10

Exceptional

24 Jun 2023

Sam

Overall nice experience

Business Friends

8/10

Excellent

07 Jun 2023

Verified traveler

Need to improve cleanliness

This hotel is definitely not a Ritz Carlton. When compared to the one in Hong Kong, this feels more like a four star hotel. Room is not clean. Will definitely stay somewhere else next time.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2023

Its location is very convenient. Excellent service. I also got a free upgrade.

Leisure Self

10/10

Exceptional

20 Apr 2023

Jimmy

Services so nice

Business

10/10

Exceptional

21 Aug 2022

Greg

The staff here were so friendly and helpfull. The moment I got out of our car my young daughter needed to use the bathroom and there were three ladies that helped take her to the bathroom while my wife parked the car in the hotel basement.

Leisure Family_with_children

10/10

Exceptional

04 Dec 2021

Ashley

Fave Hotel in SZ

We had an in red second staycation at the Ritz. The staff are phenomenal and the service and welcoming atmosphere are unmatched. We were so comfortable in our beautiful room, and we love the location.

Partner

10/10

Exceptional

12 Apr 2021

Exceptional service

We are spending 3 nights every 2 months or so just to experience a level of service that is simply exceptional. Every member of staff from check in to the cleaner understands how to treat guests. We now stay in the Club area where the meals offered are good quality and nothing is too much for them. We spend time around the pool doing work where it is is quiet and the small touches like bottles of water sun screen cream are available for free. If we could afford we would stay longer and more often. The gym is well equipped and again water is available for free. I used the sauna and whirlpool area which is also freely available for guests.

Partner

8/10

Excellent

14 Jun 2020

Benjamin

A bit disappointed

Pretty good stay, but I honestly expected a bit more from this place. I went for my birthday, and while I didn’t expect anything out of the ordinary, I was a bit disappointed that this went unnoticed.

Pros: Amazing pool, well-appointed room, gorgeous views

Cons: Bar was unable to figure out how to make me a martini on the rocks. I gave up and left. Dilapidated facade. A bit dated.

Overall, it was a nice stay, but the price wasn’t justified. I think there are plenty of other options that are just as nice at a much more reasonable price.

Self

10/10

Exceptional

09 Jun 2020

Jennifer

Perfect Getaway

It was a perfect getaway for our anniversary weekend. The service and staff were incredible from before our arrival, setting up a lovely surprise in the room, and throughout our stay, every staff member knew us, and said happy anniversary. The room was so comfortable, the views great, the location ideal, and the food was delicious.

Partner

10/10

Exceptional

29 Dec 2019

wendy

Great choice in Shenzhen

Business trip to Shenzhen, my first trip to China, where most people speak no English and standards are not always up to pay, so staying g at the Ritz was a big plus. Hotel is well located, rooms are spacious and elegant, staff and service is A+. Definitely a good place to stay in this city of 20 M people.

Business

10/10

Exceptional

04 Nov 2019

Verified traveler

Fantastic stay

Very amazing stay. We had booked a hotel nearby but it was too horrendous so we moved over to Ritz Carlton for two nights.

Service was amazing. They upgraded our room as we were considering whether to book one more night and our original room would be unavailable. There was an issue with the second tv in the washroom and they fixed it very promptly.

We ordered room service breakfast and it was of good quality. The location is between two large malls with lots to eat and explore. Also right beside the convention and exhibition centre so very convenient.

The staff were extremely polite and courteous. It definitely matches to the standard of an international brand hotel.

Thank you for the great stay! the bathtub feature was really tremendous with a lovely very instagram type photo opportunity.

Partner

10/10

Exceptional

02 Oct 2019

Alexander W

Excellent service

Great location, breathtaking views of the Shenzhen skyline Lightshow, fantastic service.

Business Self

10/10

Exceptional

22 Sep 2019

Verified traveler

Such a great experience staying at Ritz there. No doubt to be there again. Love the way they build up every single small details such as perfectly fit to all amenities in the room. Perfect view enjoying outside view.
Final touch was a warmth welcome from staffs there with great smiles. Comfy and never feel boring.

Business_and_leisure Family

10/10

Exceptional

18 Aug 2019

Vivien

Great location with attentive staff

The hotel is located right in the CBD of Shenzhen and close to everything. The rooms are very big with large windows to see the city. Staff here are very friendly and attentive.

Special thanks for Annie's help during our stay.

8/10

Excellent

31 Jul 2019

Crystal

Good location, good services but the hotel is a bit old.

Leisure Partner

10/10

Exceptional

29 Jul 2019

Kian Hwee

Weekend staycation at Ritz

The services is impeccable as expected from any Ritz hotel. I enjoyed the food and gym facilities. Only place of improvement is that some areas of the room is a little dusty.

Partner

10/10

Exceptional

21 Jul 2019

yehan

Very nice with the kind service:)

Family

10/10

Exceptional

29 Jun 2019

Verified traveler

Great staff, fantastic hospitality, and excellent location

Business Self

10/10

Exceptional

09 Jun 2019

Verified traveler

Ritz Carlton, once again, offered an unparalleled services and experience again!!
The hotel is conveniently located in the CBD with mega malls nearby. The hardware and softwares and both great with thoughtful human touch. And most importantly, the price is three times cheaper than Hong Kong’s!
Would definitely recommended.

Leisure Partner

10/10

Exceptional

27 May 2019

Verified traveler

our hotel room was upgraded by the manager for the first stay in Ritz-Carlton, excellent customer services

Leisure Friends

10/10

Exceptional

19 May 2019

Verified traveler

Very good staff, upgraded to club floor and received special room amenities since the hotel know my family is with me~ thanks a lot for making our stay very enjoyable.

Leisure Family

4/10

Poor

18 May 2019

Verified traveler

7 sun benches available for an entire hotel.
Good customer services and very responsive.
But the hotel looks old and it’s nothing like the ritz in hk and Macau.

Partner

8/10

Excellent

13 May 2019

ka Mei

Superior services

I told the concerige We took my mom to shenzhen to celebrate Mother's Day. They are kindly upgrade our room to the Lounge Club Level. The room have A nice city view through the huge glass window, and the room hv A gorgeous bathroom.

They even sent us A beautiful flower arrangement to our room as a gift!
They indeed offer superior service.

Family

10/10

Exceptional

07 May 2019

Salem

As it’s Five Starts hotel, You’ll feel warm welcome from check in until check out with special service. Thanks is not enough to say but I’ll be say I’ll be happy to stay in same place each time I get to there. Highly recommended

Business Self

10/10

Exceptional

04 May 2019

Ian

Good service, good location.

Excellent service from the check in staff to the servers at the restaurant and lounge. Rooms are nice and well appointed.

10/10

Exceptional

22 Apr 2019

cery

a new loyal customer

great hotel, normally stay at four seasons, have been there for years, but very happy i made the switch over to the Ritz Carlton, amazing hotel has to be one of the best in the area will definitely stay there again

10/10

Exceptional

22 Apr 2019

Verified traveler

The property has been around for some time and it’s not the newest, but fair wear and tear aside, the place is well maintained. The hotel has a fitness club, pool and spa but doesn’t have a lot of facilities. The service is probably what sets it apart- on all occasions when we pass through the public areas, we have been greeted and asked if there us anything we need. At check in we had a staff show us to our room , and on the way I asked whether there was a fair being held. She made a point of calling me back on the phone with the information. Our housekeeping staff left us a handwritten note to wish us a good night together with some cookies, and the concierge staff ran out in the rain to hail a cab for us - Every step of the way we felt looked after . The service sure stands out from those at other 5 stars we have been at . There was a small confusion with the room booking and a small fruit plate was sent to our room in way of an “apology”.

The location of the hotel is just right next to exit D of the subway, and one can just go through the hotel cafe to access it without exposure to the elements. Opposite the hotel is a series of malls with plenty of restaurants and shopping.

Beds and pillows are very comfortable, we had 2 nights of very good sleep. We also loved the big glass windows which, on a good day, fills the room up with natural light. We were surprised by the excellent standards at this smaller member of the Ritz, keep up the good work!

Leisure Family_with_children

10/10

Exceptional

10 Apr 2019

Verified traveler

World class service

You feel welcome the moment you stepped into the hotel lobby. Staff are well trained and professional. Very customer oriented and a true world-class hotel. Enjoyed our stay at Ritz. The service level by the staff team at the Club level is excellent.

Anyone in the hospitality industry who is serious about improving their service level should send their staff to stay a night at Ritz Carlton Shenzhen.

Partner

10/10

Exceptional

07 Apr 2019

Verified traveler

ROOM and SERVICE was great! It was great experience!

Leisure Family

8/10

Excellent

06 Apr 2019

Jess

Good location. Nice hotel. A little bit dated but overall it’s fine.

Leisure Partner

10/10

Exceptional

27 Mar 2019

No earbuds or makeup removal pad. English speaking and attentive staff in lobby, breakfast location amongst the best in 5 star global brands. Always going to be there. It’s better than their next door big name neighbor.

Business Self

10/10

Exceptional

10 Mar 2019

Verified traveler

登記入住的過程很好，接待員介紹得很詳細，不會因為我地只時簡單住一晚所以很hea的介紹。還很貼心把我地安排住在較安靜的房間。

Business Partner

10/10

Exceptional

10 Mar 2019

Jeny

Stunning and comfy

It was a real pleasure to stay in this hotel. Clean big and comfortable room. Tasteful breakfast. Professional and welcoming stuff

Partner

10/10

Exceptional

02 Mar 2019

Verified traveler

Location & friendliness of staff. Spa was great too.

Leisure Family

10/10

Exceptional

24 Feb 2019

Kevin

Great location in SHENZHEN to convention Center

Excellent location to the convention center and a shopping mall across the street. Lots of food choices make this an excellent place to stay . The staff and manager were very friendly and the morning Buffet had lots of choices.

8/10

Excellent

14 Feb 2019

Colden

Location is good, just next to Metro. Room view is good too.

Leisure Family

6/10

Pleasant

14 Feb 2019

Verified traveler

I reserved the room at the last minute, the day before arrival, as the decision was made in the last minute. I email the hotel, requesting for a twin room as we have a child. The hotel replied they ran out of twin beds. I could understand it wasn't guarantee as room was booked without an option to select twin bed. I expected the hotel may offer me an alternative , say giving us an extra bed. However, they emailed me twice, offering me options of a. upgrading to suite room, b. giving us an extra bed. both options required us to pay extra. I didn't agree with extra fees, so I simply requested please cancel the reservation, so that I could book another hotel. Upon our arrival, the reception still insisted me to pay for extra bed. Which I was about to request for cancellation. Finally, there was a supervisor came over, told me they've already arranged a king bed room with free extra bed.
I meant for such high grade hotel, why didn't you offer me this last option without having your staff to ask me to upgrade in the first place. the 2 emails came to me gave us an impression that the hotel just wanted us to pay more.

Leisure Family

8/10

Excellent

12 Feb 2019

Ka Fai

Best hotel, so so service.

The service is a bit of awkward. The house keeper knocked at your door everyday at 10am asking when do you go out and when come back. Kept asking until you give a exact time. Late check out only gives u 15 mins. Had to keep negotiating until they transfer me to the reception desk.

Family

10/10

Exceptional

06 Feb 2019

Convenient location and easy access by MTR. Spacious room, clean and helpful staffs.

10/10

Exceptional

02 Feb 2019

Verified traveler

Reception staff was good, polite and warm! She prepared informatikn which I needed fir my trip.

10/10

Exceptional

06 Jan 2019

Verified traveler

The hotel has an excellent location and is close to subway station as well as shopping malls with many good restaurants.

10/10

Exceptional

28 Dec 2018

Verified traveler

Very nice hotel and friendly staff with highest standard of service. Will use this hotel again in Shenzhen highly recommended

6/10

Pleasant

08 Dec 2018

Verified traveler

Restaurant was not great. Dishes we ordered were not available. Took ages to bring thebwine halfway through our meal when it arrived. Unimpressive dining experience.

10/10

Exceptional

25 Nov 2018

Verified traveler

very good service and location, staff eager to help, but no one speaks English which is not helpful

10/10

Exceptional

02 Nov 2018

Tony

very nice hotel, good customer service, spacious rooms

10/10

Exceptional

29 Oct 2018

Benjamin

Holiday

Fantastic location and service

Family

10/10

Exceptional

24 Oct 2018

Verified traveler

great place nice staff helpfull very polite i love it

8/10

Excellent

15 Oct 2018

James

Great hotel, if not a little old fashioned.

Great hotel, typical Chinese Ritz Carlton in that it is catering for a bigger audience than one in Europe and that impacts the ‘feel’ of the hotel. I think the decoration and style is a bit old fashioned but probably appeals to the local market. In a central spot in Shenzhen surrounded by shopping malls, restaurants and nightlife.

Partner

10/10

Exceptional

26 Sep 2018

Verified traveler

Beyond Great

We stayed at the Club Floor - the service was beyond great.

Partner

10/10

Exceptional

15 Aug 2018

William

#1 in SZ

I’ve stayed in every 5 star hotel in SZ at this point and the Ritz is #1 for me. Why? Service more than anything. The staff in the hotel is superb and the club lounge in particular. Fiona and Diana made my stay extra special with personalized recommendations and attentiveness without being overbearing. This is beyond a 5 Star operation. I will return.

10/10

Exceptional

13 Aug 2018

Verified traveler

This is a great hotel to come back to after a long day working. The area is perfect - walking distance to many restaurants and easily accessible to the HK border. Hotel staff is lovely and makes you feel extremely welcomed and at home.

10/10

Exceptional

05 Aug 2018

Shu Chiu

A joyful and pleasant stay

The staff are pleasant, helpful and polite.
Food are fine, the room is spacious and clean, classy bedding.
Convenient location

Partner

10/10

Exceptional

29 Jul 2018

Steve

I highly recommended this property! From the minute I walked in the door! I was treated like I was one of the family! I came all from California. As you would expect it’s the Ritz-Carlton, so you already now it should be great. I had just a two night stay, but my schedule was flexible so I decided to stay 3 more nights! I have met over 30 plus members of the staff in just 3 days. My hats off to the General Management and all the staff for creating one of the most memorable experiences of my life!
If you plan on staying in Shenzhen, stay at this hotel!

10/10

Exceptional

27 May 2018

Verified traveler

Real 5 Star hotel in China

A very warm n efficient service from check in to check out, in contrast to most 5 star hotels in China. Excellent Buffett breakfast.

Partner

10/10

Exceptional

03 May 2018

Verified traveler

central location. big room and good view. there is live band in the bar at night.

10/10

Exceptional

31 Mar 2018

Annie

A superb hotel in Shenzhen

Extremely friendly and helpful front desk staff. The executive lounge offers an excellent venue for relaxation and nice ambience. Excellent Italian restaurant with authentic Italian cuisine. Friendly hospitality and a definite going back again.

6/10

Pleasant

21 Feb 2018

ching

CNY at 5 star

this is very good location. easy to access MTR and around the city. but the hotel is old and smell bad in the room, Service is not so good either, especially at swimming pool area. the towel is old and facilities is dirty. there is no life guard around the swimming pool, people smoke around the pool area. Wifi is very slow, no USB charge outlet, only iphone chager place is old and does't work well , it is not worth the price I paid 2700 HK per night. they also charge my two kids 8/10 breakfast half price. This hotel is open 2009 but just feel so old and out of style. I am so disappointed about my stay, hope the management and owner do something about it, don't waste and damage the brand name and waste the property

Family

8/10

Excellent

09 Jan 2018

Ray

Friendly Services

The hotel staffs were very friendly and helpful. The location is also good. The room standard is average.

10/10

Exceptional

16 Oct 2017

Pang Yuen

It was our family stay to celebrate my daughter graduation. The Club team Serena and Cici took good care of our family. They gave surprise to my daughter and brought her nice memory.
The Club team is so professional and come with individual touch. It is a great team.

Family

10/10

Exceptional

10 May 2017

David

Wow

Top notch. I will never stay anywhere else again! From the initial entry and friendly smile to the exit everything was spectacular. Take advantage to the 26th floor option. For the price it's great!

10/10

Exceptional

12 Feb 2017

George

Very nice rooms and service

We found the staff especially friendly and helpful. The rooms were spacious, clean, and comfortable. The restaurants were also very good. They provided baby cribs for my young children, which was helpful.
It felt like a boutique luxury hotel, unlike say the nearby Sheraton, which felt like a huge mass-market hotel.

10/10

Exceptional

19 Aug 2016

sean

Can't go wrong with Ritz

Great hotel and staff. Location is perfect for business travel. Hotel staff are grade A+.

10/10

Exceptional

01 Aug 2016

PUI TING

a lovely weekend trip

lobby staff gave us a very warm welcoming.
the big miss is from their restaurant. we arrived at 230pm and the restaurant receiption didnt want to take us, probably they a about to closed and not even introduce me the food on meau...need to checn out yourself.

rest a ok.

Partner

10/10

Exceptional

18 Jun 2016

george

Most friendly staff

I travel about 150 days a year. This hotel by far has the most friendly staff. After the first meeting they remember and call you by name and they are always there to lend a helping hand and a friendly, but not intrusive or prolonged, quick chat. I've changed my go to hotel to here from now on.

10/10

Exceptional

26 Apr 2016

Peter

The Best in Shenzhen

Had an excellent time at the Ritz in Shenzhen. We actually traveled throughout China and can consider this one of the top hotels. However, compared to hotels such as the Park Hyatt in Shanghai it falls short on luxury.

10/10

Exceptional

24 Apr 2016

Business travel

As good as I expected.

The hotel is just as good as all the other Ritz-Carlton hotels. It comfortable, roomy and have all what you need.

10/10

Exceptional

28 Nov 2015

Melvin G.

Excellent One Night

First, the survey is flawed because is doesn't say whether a 1 is better than a 5. I assumed 5 was best.

The customer service is impeccable. There served us a beverage on a tray while waiting to check in. The restaurant serves and the rooms were also exceptional. During the week when the price drops, you can't find a better value.

10/10

Exceptional

05 May 2015

Verified traveler

Amazing hotel, amazing staff and so helpful! Good location!

10/10

Exceptional

26 Mar 2015

Verified traveler

Very nice hotel, we got free upgrade

It is a nice hotel, we were very happy to stay here, when we check in we got the free upgrade. The hotel staff are all nice and professional, we will come here next time.

10/10

Exceptional

17 Mar 2015

Nicole

Nice hotel near border and downtown

Staffs are very nice. Hotel facilities and condition are expected.