Sheraton Shenzhen Futian Hotel

China , Shenzhen - Guangdong
SHENZHEN, Great China Internationl Trade Plaza, Futian
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100 reviews shown

10/10

Exceptional

31 Oct 2025

CHENGWEI

Well-equipped bathroom amenities (though I brought my own).

6/10

Pleasant

17 Oct 2025

Sarah

Dated decors. We stayed in a panaoramic king bedroom and our friend stayed in a premier king bedroom. His bedroom looks newer and air condition works better. The breakfast buffet has an average variety. Hotel is conveniently located near lots of dining and shopping. Also walking distance to Futien train station.

Leisure Friends

4/10

Poor

27 May 2025

We Lin

Service was good and staff friendly. However my friend was coerced to provide good rating during check out.
The cleanliness needs to greatly improve. I suffered bed bug bites on my arm.

Friends_and_family Friends

10/10

Exceptional

15 May 2025

Charissa

Lovely staff and wonderful aervice

Leisure

10/10

Exceptional

24 Apr 2025

Stephen

I love this location when in the city, and they are so kind and friendly there

Leisure Partner

8/10

Excellent

07 Apr 2025

Stephen

for conference so ideal

Business Self

8/10

Excellent

07 Apr 2025

Stephen

a great place in the Heart of Sz

Business Self

10/10

Exceptional

03 Dec 2024

Sin Mei

spacious

Business Self

4/10

Poor

16 Nov 2024

Dmitry

AC in my room did not work, Internet is extremely spotty, black mold in the bathroom. Staff is pleasant and seemed to be very embarrassed about the issues. It seems that the management of the hotels is very poor. Not worth the money they charge. It's particularly problematic if you travel for business.

6/10

Pleasant

11 Nov 2024

Ka Yi

The hotel is so old and not very clean. Besides, the hotel is not accessible environment. The accessible entrance is blocked. I am so shocked how come a 5 star hotel will be like this. All rooms should be non-smoking but smoking smell is very strong in the corridor. I will not go to this hotel anymore.

Leisure Family_with_children

6/10

Pleasant

16 Oct 2024

SangMin

Considering that it is a 5-star rated hotel grade, the facilities and guest room interiors were overall very old, and even the strong smell of cigarette smoke when I first entered my high-class room (22nd Fl.) made my first impression very unpleasant.

Business Family

6/10

Pleasant

22 Sep 2024

Joseph

The tooth getting long and shows

Loses lighting system . Never know when a where switch should be engage . The switches labeling really show the age of the building .
Breakfast food was exceptionally substandard . Fortunately the staffs in general was great and helpful Food was always lukewarm though one saw the food was just cooked and displayed for customers. Perhaps more heating light on the counter might help .

Partner

4/10

Poor

20 Sep 2024

Verified traveler

Don’t think I will stay here again. Hotel is old and run down. I was told there will be construction a day after I checked in. The construction was right on top of my room and started 7AM and last throughout the day, including weekend. There were no offer to switch me to a different room when the hotel was clearly not busy with much vacancy. Also, the AC was not working. No matter what you set it to, it stays at 25C. So annoying.

Business

4/10

Poor

25 Aug 2024

Verified traveler

Hotel is centrally located and convenient for dining and shopping. It’s a non smoking room, but it smells of smoke and mildew. Had a headache staying in the room with the smell, being a non smoker myself.

Business

8/10

Excellent

05 Jul 2024

Chad

I like everything overall. Only issue is Air conditioner is too warm for me which it only limited low to 23 degree. I was standard expecting its low to 15 degree. Also, I came for conference workshops and the banquet room is really hot which I was sweat during presentation.

Business_and_leisure Self

10/10

Exceptional

29 Jun 2024

Mehran

Nice Lobby and breakfast.

Business Partner

10/10

Exceptional

25 Jun 2024

Stanley

It was convenient and close to the subway. The staff was friendly room was comfortable.

Business

8/10

Excellent

25 May 2024

Franklin

On the whole good, but is showing its age.

8/10

Excellent

08 May 2024

May

Convenience
Good location

Family

10/10

Exceptional

06 May 2024

Stephen

brilliant location I stay at frequently

Business Partner

8/10

Excellent

01 Feb 2024

Shann

On Sunday 28th Jan there were some events at the hotel in the evening. As guests of the hotel, we struggled to use the lifts as there was large crowd streaming through the lobby and heading to the events. Some sort crowd control should be in place. This is probably the only unpleasant experience I have encountered at the hotel but a significantly unpleasant one.

Leisure Family

10/10

Exceptional

20 Jan 2024

Greg

It’s a Sheraton.

Great location next to public transport and in heart of business district. Comfortable hotel, although AC didn’t go below 20c and housekeeping inconsistent. Breakfast was good if you went early.

Business

10/10

Exceptional

16 Nov 2023

Verified traveler

Amazing customer service

Impressive customer service. It is likely unprecedented for them having a guest that rented an ebike and had no where to park. I am impressed that they went out of the way to find a safe place for me to park. As Ebike wasn't allowed near the hotel lobby and they bothered to let their staffs know that there is this crazy guest with rented ebike so I am not stopped everytime I ride to the parking area.

Partner

10/10

Exceptional

20 Aug 2023

JIANRU

Staff are very helpful and friendly. Location is great. Facility is good

Leisure Family

10/10

Exceptional

19 Aug 2023

JIANRU

Very clean and comfortable. Staff are very friendly. Will definitely come back again

Leisure Family

8/10

Excellent

19 Apr 2023

Shaun

Big, clean, spacious hotel

Business

10/10

Exceptional

24 Jul 2022

Chui Yee

nice service

Business Self

10/10

Exceptional

08 May 2022

Wei

酒店入住整体感觉很不错，已经是第二次入住了。由于疫情不能出市，过来体验一下很不错。
酒店的游泳池很不错，早餐也很丰富。工作人员服务很仔细。Lobby的工作人员也很nice，礼貌！值得推荐

Leisure Family

10/10

Exceptional

08 Feb 2022

Wei

The lobby was so fantastic
The room was so big and quiet.

Leisure Family_with_children

4/10

Poor

26 Jul 2021

Lucas

Not friendly, check in was slow.

Partner

10/10

Exceptional

17 May 2021

Verified traveler

Great getaway in Futian

Leisure Self

10/10

Exceptional

10 Jan 2020

Convenient location, very friendly staff. Gym and pool were under renovation which was not disclosed at the time of the booking but there is a smaller temp gym and was offered to use the pool facilities at the St. Regis 👍

Business Self

8/10

Excellent

21 Dec 2019

Verified traveler

reat service, not luxurious

This is a nice, clean hotel that takes great care of their guests. I had several special requests during my 5 days stay which they were always happy to accommodate whether the check in person, Lucky, the concierge staff who helped me send FedEx which is not so easy for a foreigner, the cleaning staff, the F and B manager and even the wait staff. Staying there for 5 days and eating the buffets for every meal since I was there for a conference, I did find that the variety of food could have been improved. The Italian restaurant, Mezzo, also needs to improve its offerings in my opinion. Overall, it is not particularly luxurious from Western standards.

Business

8/10

Excellent

08 Dec 2019

Jenny

The sign of hotel was not obviously shown in front of the hotel, so we needed to take some time to look for it. We celebrated our anniversary there and the hotel put in some romantic decorations and offered us a complimentary cake which was very delicious, we really appreciated it. Overall the hotel was great, if the buffer breakfast could provide more varieties then it would be excellent.

Leisure Partner

4/10

Poor

05 Nov 2019

Mark

the rooms smelled

Business

8/10

Excellent

29 Oct 2019

Verified traveler

The hotel and location is great. The room was huge, a very pleasant surprise. The shower wasn’t great as just a shower wand and the water wasn’t hot. The room was freezing and the temperature control wasn’t working well. There was mould under the mirror in the bathroom

Business Self

6/10

Pleasant

22 Sep 2019

Verified traveler

Shower is weak and TV picture quality and channels not international enough

Business Self

10/10

Exceptional

06 Aug 2019

Kenneth

Quality matches or even exceeds its price.

Excellent location, great services, very good conditions. Quality matches or even exceeds its price.

10/10

Exceptional

02 Aug 2019

Verified traveler

Location ok but front desk is awful
No thank you I don’t need to say anything

Business Partner

8/10

Excellent

02 Jul 2019

Beveley

Quality of coffee at breakfast was not good but Starbucks is not far.

Friends

4/10

Poor

17 Jun 2019

A disappointed stay

All our requests (higher floor, city view, away from lift lobby) were not accepted without informing us while checked in. The staff told us that our room type had been upgraded, but in fact the room was booked at that grade. The cost of breakfast is, in my opion, expensive and we didn't have it since there are loads of food stalls/restaurant nearby. The room is spacious but a bit old, and it is facing other wings and above the ventilation vent...no view at all. The gym is excellent and the indoor swimming pool is good. But the outdoor swimming pool is old

Partner

10/10

Exceptional

10 Jun 2019

SHUN YIN

Overall is GREAT!!

Great location, right above Metro Station and surraounded by shopping malls with nice restaurants. All staff are friendly and helpful. Room is clean and large.

Partner

10/10

Exceptional

18 May 2019

Johnson M K

Good service at counter. Helpful reception and customer service Officer

Family

10/10

Exceptional

01 May 2019

Verified traveler

Will send a email to ask for any special requirements before the day of check in, and they can fulfill the requirements
Bed is comfortable, room is clean

Leisure Family

8/10

Excellent

01 May 2019

Verified traveler

Good location, upgrade to a better suite but my girlfriend left her vibrator behind but the staff did not inform me after room check.

Leisure Partner

6/10

Pleasant

24 Apr 2019

Verified traveler

There was an issue but the management try to solve it

Business Self

2/10

Poor

19 Apr 2019

Lee

We checked in at the hotel, paid deposit but they said the room wasn’t ready and asked us to come back and get the key. We came back after a long day (at 2am) but only to find that they have sold out our rooms!!! At this current moment the issue was still not yet settled.
Not a chance again for me to stay here.

Leisure Friends

10/10

Exceptional

08 Mar 2019

Grand hotel. It is great for business. However, the price is high.

Business Partner

4/10

Poor

26 Feb 2019

Verified traveler

Couldn’t find my reservation, and after an agonising 45 minutes, and a couple hundreds of dollars of roaming calls, with virtually little assistance, they still can’t find my booking. Then the supervisor Sophia finally took over and found it in 20 seconds! I have been here many times and usually I am normally satisfied with the hotel and it’s staff but this time I was disappointed. In addition, other local hotel guests never wait in line and are extremely rude. Next time I would rather just go to Ritz Carlton, also Marriott but the quality of the staff and guests are much better.

Business Self

10/10

Exceptional

11 Feb 2019

Verified traveler

The movies are very new, RMB 58 unlimited viewing, room was large and comfy, overall a pleasurable experience.

Business_and_leisure

4/10

Poor

23 Jan 2019

Yingmei

I wish i should never stay in this hotel.

This is the only 5 stars hotel that i had un-pleased staying. First, when the elevator door opened, old and mold smell from the floor carpet is disguising, like dirty rug never got clean well. in the room, all is very old and small. the shower room is very small, and in a bad design, after a quick shower, water anywhere! There's no temperate control in room, it was so cold, i had to ask portable heater and comfort. The most horrible thing happened is the Bluetooth speaker in hotel ring at 6 a.m.on Saturday, while i worked late until 2 a.m. which completely ruined my weekend!!!

10/10

Exceptional

17 Jan 2019

Adrian

The only complain i have is that i did not get to utilise the hotel facilities due to winter weathers.
But the room is so comfortable i really dont feel like going anywhere but stay in the hotel room all day.

Thank you.

Friends

10/10

Exceptional

05 Jan 2019

Verified traveler

very good hotel close to center of city. many places to eat around hotel.

8/10

Excellent

05 Jan 2019

John

The wireless internet connection in the room would drop out every 15 minutes or so

Staff all super helpful.. rooms great..

4/10

Poor

04 Dec 2018

Verified traveler

Terrible Japanese restaurant associated with hotel

The hotel in general was fine. What caused a major issue was the Japanese restaurant on the property. The hotel and all other restaurants took my corporate Visa along will billing to the room. I took some business guest to the Japanese restaurant. The price for menu was very overpriced, but since I had customers I continued with the meal. When the bill came the restaurant refused to take the Visa, and demanded a Chinese credit card or to pay cash. The bill was $2000 US Dollars so could not pay cash. We went round and round, so finally they said a manager was coming from another property with machine that would accept the Visa. They made us wait 3 hours until around 1am. We went to the front desk of hotel which offered no help, and said restaurant was not part of hotel, but was on their list of restaurants for the property. Next day the restaurant manager would still not take the Visa and threatened to call the police. I had to get our China Manager to pay via cash transfer. The Japanese restaurant is a total scam. The hotel management might also be on the scam.

10/10

Exceptional

30 Nov 2018

Verified traveler

The room is big and the staff is very friendly and would go all the away out to help you. Highly recommended to anyone who eats to relax and have a good time in Guangzhou.

10/10

Exceptional

28 Nov 2018

Verified traveler

The breakfast is amazing! And the rooms are so luxurious! I look forward to staying here when I'm in town!

Business Self

6/10

Pleasant

08 Oct 2018

Verified traveler

ok for business trip, not so good for getaway

for a 5 star hotel , I am very disappointed that the fitness facilities are shared with non hotel guests. Swimming caps are enforced for using the pools. This is so ridiculous.

Family

10/10

Exceptional

21 Aug 2018

Verified traveler

I stay here everytime I'm in Shenzhen for work. Great hotel, amazing pool and gym. Right next to a major mall.

8/10

Excellent

05 Aug 2018

Susan

The hotel itself is very nice but my WiFi was very slow in my room and I had to sit in the lobby to get any work done.

4/10

Poor

26 Jul 2018

Verified traveler

Hygiene problem

We suspected our daughter got head lice from this hotel. They require us to wear swimming cap at hotel pool. We did not bring our own and they loan it to us. We took our daughter to salon 4 days after the trip and stylist discovered head lice on her. We have no contact history with anyone with head lice.

Family

10/10

Exceptional

16 Jun 2018

Kevin

Good hotel in Futian

Reception service is sincere and good, close to MTR station, spacious room which is clean and nice.

10/10

Exceptional

07 May 2018

Suzanne

Great location, great breakfast, happy hours

6/10

Pleasant

07 Nov 2017

Syed Ahsan

Not so 5 star

Ambience was okay. Clouset/dresser area was very smelly. The room did not had microwave even though the room i booked was Grand deluxe. Fitness centre was so so. There are better places to stay for the amount of money you are paying.

10/10

Exceptional

06 Nov 2017

Man Ching

Impressive stay

The staff are friendly. Encouraged us to join SPG and offered us late check-out. Will definitely stay again.

Partner

10/10

Exceptional

28 Oct 2017

Verified traveler

Great hotel in heart of Shenzhen

Sheraton’s location in Futian is great for people visiting Shenzhen. The facility is clean and breakfast buffet is also accommodating.

6/10

Pleasant

08 Oct 2017

Verified traveler

Dated and staff needs training

We stayed one night over weekend, room is dated and not small. Reception had confusion if our booking comes with breakfast or not, despite clearly stated in our hotels.com voucher that it comes with breakfast and free wifi. Swimming pool is not opened. In the middle of night, i.e. 3pm loud drunker guests was making so much noise in the corridor that I was woken up and couldn't sleep.

Partner

10/10

Exceptional

18 Aug 2017

David

Superb staff

The hotel itself is very nice and the rooms are modern and clean. I had a problem with the adjoining room partying all night but, on calling reception, was upgraded to a suite. What really makes this hotel stand out, however, is the hotel staff who are invariably friendly and helpful. The number of English speaking staff in the hotel is also impressive. The club lounge is nice, quiet and well appointed.

6/10

Pleasant

27 Jul 2017

Matthew

It was Ok

This hotel is in a good spot for bars and restaurants. The rooms are ok maybe a little tired. We booked King beds non-smoking yet upon arrival were informed they had no such rooms available. Only twin rooms. I was left wondering what is the point of taking a reservation all?
I was there in Summer and the pool was closed. I was looking forward to a swim and few drinks by the pool after work but not to be. I'd probably try a different hotel in the same area next time.

10/10

Exceptional

09 Jul 2017

Raymond

5 star

Convenient location , right next to civil center, service is 5 star,. Will return, thats for sure.

Partner

8/10

Excellent

28 Jun 2017

Felix Wing Kin

Furnishings are a bit old, there was a bug wandering around on the toilet, Not enough water in the room, only two bonaqua, and had to drink a 58 rmb bottle of mainland produced mineral water. On the good side, I got a free upgrade and the linen was very comfortable. The safe was user friendly and the water pressure was okay but can be improved upon, and the hot water is readily available.

10/10

Exceptional

26 Jun 2017

sojung

Overall 5 out of 5!!!

Great location! Close to convention center, subway amd mall!!!! Good breakfast! Comfort room! Not so great out door swimming pool but still have a large indoor one too. Overall 5 out of 5!!!

8/10

Excellent

26 Dec 2016

Jodie

Hotel is fine, check in/out process is bad

Check in process was slow and inefficient. Took 20 minutes to check in. Person was confused about our passports. We weren't given any direction about where our room was. Since there are two wings, going up the wrong bank of elevators is a problem. We only figured this out when we got up to our floor and couldn't find our room. We had to come back down and go to the other side of the hotel. All of this was easily avoidable!

Check out was problem free, other than the 15 minute wait. I suggest separating guests who are checking in from those checking out. Since the check in process takes so long, it delays the people who are just dropping off keys for prepaid rooms.

Partner

8/10

Excellent

22 Dec 2016

business travel

Helpful staff

Colleague needless dental service due to crack tooth. Staff was able to find nearby dental clinic and gave address and made appointment

6/10

Pleasant

16 Oct 2016

Nils marten

great location but strange smell in the rooms, check in/out reception in the same counter which will
obviously result in waiting time

8/10

Excellent

01 Oct 2016

business travel

Good breakfast spread

Was not impress with the Chinese restaurant or Italian restaurant in hotel but breakfast is good.

10/10

Exceptional

20 Sep 2016

Verified traveler

nice and economical, I booked two more rooms for my friends too

8/10

Excellent

17 Sep 2016

Kai Tung

The wifi is not free. Please be reminded the details of login page when using wifi service because it's quite expense >.<

Family

8/10

Excellent

14 Sep 2016

Verified traveler

TOP 10 Hotels in Shenzhen

Staffs is very nice but the hotel is very calculative

8/10

Excellent

12 Sep 2016

Verified traveler

In the middle of Futian, easy access to Metro

Room is medium size, pretty quite, not much street noise even it's in the middle of downtown Futian. Furniture are not up to date but acceptable. Huge front hall, receptionists and staffs were friendly. Breakfast was delicious with both Chinese and western style. A small kids playing area in the breakfast hall which is good for family. Gym and swimming pool are managed not by hotel but by another company, both are on the other Tower and can only been accessed from that Tower, so we have to come down from one and go up to another Tower for them. Swimming is out door roof top between two towers, nicely maintained. A metro train station is right next to hotel and goes to North ShenZhen train station, although we didn't use it. Coffee shops, shopping malls are around and a Carrefour near by.

6/10

Pleasant

22 Aug 2016

Verified traveler

Nice hotel, everything is good. Except the bed.....it,s big but not clean enough.....made me running nose!

8/10

Excellent

20 Aug 2016

Verified traveler

Nice hotel near subway and shopping centers.

The hotel is clean and pretty but the hotel staff need to be able to speak fluent English for all the foreigners that stay at this hotel. Plus the check in service was terrible. very lengthy process for no reason at all.

2/10

Poor

19 Jul 2016

Verified traveler

Thin walls.

I could hear the neighbor \"entertaining\" his guest into the early morning hours.

Poor shower design leaked water across the bathroom floor.

Pool / Gym facilities missing a sink.

Weak Wifi. Fortunately, ATT Passport provides access to nearby stronger networks.

10/10

Exceptional

07 Jul 2016

Yiyi

Good staff and location

The staff was very professional so we decided to stay an additional day.

10/10

Exceptional

07 Jul 2016

Yiyi

Worth the Price

The hotel staff was a very nice and professional. They helped us with directions, food, and recommended additional scenic areas for the time frame which we had to explore the city.

8/10

Excellent

23 May 2016

Verified traveler

The stay was quite good. The breakfast was fine but service was a bit lacking as to timeliness of check etc.

8/10

Excellent

19 Mar 2016

Steven

A quality hotel in a good location

A quality hotel with great amenities. Excellent location within Futian district.

8/10

Excellent

11 Dec 2015

Lai Wah

Lovely locarion

Comfortable and great staff.

8/10

Excellent

24 Nov 2015

Kevin

Beautiful hotel. But. My room had a mold smell. Which was not go at all. Killed the experience. But the property is located in the perfect spot and the room is big and lovely nice matress. But it had a mold smell which killed it for me.

8/10

Excellent

22 Oct 2015

XI YING

Relax in comfort

overall stay was comfortable. Friendly staff..

8/10

Excellent

18 Oct 2015

Verified traveler

Nice but needs make sure you have time

In China most of people not follow the idea as people are waiting on the line that they just cut into it. So make sure you have time for most of things, waiting for Taxi, check in/out and any other.....

2/10

Poor

24 Sep 2015

Kelvin

Bad and horrible Hotel

This hotel has gone down the tubes over the last year. Its not your the international Sheraton you would expects anymore. For the prices you pay Sheraton standard, you are basically getting the quality of a high end Chinese hotel. Very few staffing (outside the dining hall) have a decent command of English. Air conditioning inconsistent finding myself waking up in the middle of the night covered with sweat for the hot room. Pool and gym facilities rented out to a 3rd party who hires gangsters to make you purchase (From them) swim hats and other items before you are allowed to use the pool. Filthy and unclean pool with garbage and blood stains all around the pool. Exercise equipment limited to just 4-5 old dirty and filthy (bodily fluids .. Yuck!!). Complaint to the front desk manager who agreed, seemed to show his disappointment but offered nothing to change situation. Overall this would not be the hotel I would every go back to, and do not recommend to anyone at all. Shenzhen is full of other better hotels, if I had not prepaid with Hotels.com, I would have canceled my stay after the 1st night.

8/10

Excellent

03 Jun 2015

Verified traveler

Great hotel overall but little

The overall experience was nice despite the fact that the staff at the gym was not very friendly. The gym was very hot and felt very stuffy even with the AC on. It took about 1.5 hours to check in so the hotel upgraded us for free, which was much appreciated. The other thing about the hotel was the weather in Shenzhen was very humid in May so the room felt very humid when you first put your in room key in the slot and whenever you return to the room. It took about 15 minutes for AC to kick in. I paid for Wifi but it was very slow. If you have a laptop, it would be even slower so I had to depend on my phone's Wifi. The rooms were not very sound proof. When I was walking in the hallway, I could hear TV from and water running in other rooms. The hallway did not have AC so it was very stuffy and hot. Also it took some time for elevator to arrive. I am giving it a 4 because of the convenience of the location. It's right in front of the metro central station. Also this is the first hotel that I stayed at in Shenzhen so I have nothing to compare it to.

8/10

Excellent

28 Apr 2015

Verified traveler

Nice hotel and would like to stay next time

Rooms are clean, tidy and comfort.
The breakfast is great and delicious.

10/10

Exceptional

23 Apr 2015

Verified traveler

The location is good, breakfast is nice and service is also good

8/10

Excellent

05 Apr 2015

yehiel

exhibition center visitor

Came for exhibition tge hotel is very close to the exhibition center and very westren shopping mall, other then that it is outside of the city

8/10

Excellent

01 Apr 2015

Verified traveler

nice and close to subway and shops

the hotel is easy to find ，the front desk stuff are well-trained and polite
the food is delicious and not very expensive
the location is convenient to take public transportation such as subway and bus
the only disadvantage is that the lift of the hotel is so slow~

6/10

Pleasant

07 Mar 2015

PRADIPKUMAR

need to improve as SHERETON

Very poor
Nothing for vegetarians
Poor room service
English is big issue

10/10

Exceptional

09 Feb 2015

Hitesh

Good place

Good Hotel