Hilton Shenzhen Futian

China , Shenzhen - Guangdong
SHENZHEN, International Finance Centre Shenna
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100 reviews shown

10/10

Exceptional

09 Mar 2026

ILGOOK

This hotel is in the middle of Futian area, so it is is to go anywhere like convention center or big mall.

10/10

Exceptional

06 Mar 2026

Ting

Convenient location and very clean hotel

Partner

10/10

Exceptional

25 Jan 2026

Carbo

amazing location and room size is spacious!

Friends_and_family Family

8/10

Excellent

11 Jan 2026

guoliang

The air conditioning is a Very noisy

Leisure Family

10/10

Exceptional

05 Jan 2026

Jyane

Good breakfast

8/10

Excellent

05 Jan 2026

Stephen

such a nice place

Leisure Friends

10/10

Exceptional

03 Jan 2026

Chin-Aik

Overall excellent! No complaints at all!

Leisure Partner

8/10

Excellent

31 Dec 2025

liping

Convenient and walkable location to food and metro.

Leisure Family

10/10

Exceptional

22 Dec 2025

Charlie

Lovely staff and a great central location

Partner

10/10

Exceptional

13 Dec 2025

Julian

Staff members were amazing, the Hotel is very nice, clean. Centrally located for what I needed

10/10

Exceptional

24 Nov 2025

Stan

Cleanliness

Leisure Friends

10/10

Exceptional

29 Oct 2025

Geraldine

Clean and spacious rooms

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Clifford

Great option for families and business. Variety of shops and shopping centers all within walking distance. 5 minute walk from two subway stations.

Staff is fantastic. Housekeeping recognized my daughters pillow fort and left it as is during cleaning.

Leisure Family_with_children

8/10

Excellent

25 Oct 2025

Patrick

Good

Leisure Friends

8/10

Excellent

22 Oct 2025

Patrick

N/o

10/10

Exceptional

13 Oct 2025

Carol

This hotel is so accessible and easy to get in and out of. They have a great breakfast and the subway is literally in front. Great shopping nearby and super friendly service.

Business

10/10

Exceptional

09 Oct 2025

Chiu Fan

The size of room is big enough

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

GLYNN

Close to everything. Verry short taxi ride to everything.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Austin

You can’t get better

Absolutely amazing hotel. Very clean and modern. Staff were very friendly and helpful. Went above and beyond to help when needed their help.

Self

10/10

Exceptional

29 Aug 2025

Zanony

Very good hotel

10/10

Exceptional

19 Aug 2025

chao jian

everything is perfect

10/10

Exceptional

30 Jul 2025

Princess Meeralith

Nice modern room with a great view of the city

Leisure Partner

4/10

Poor

19 Jul 2025

Simon Alexander

When you are told that your second room will take 30minutes and it takes 90mins, and then you are told that you will be brought your room key but you have to go down to the desk three times to request it, it means your stay starts with a bitter taste. Everything was fine for a hotel in this category. Little delighted. I have stayed previously but was in a Club room and the experience was much better.

Leisure Family_with_children

10/10

Exceptional

15 Jul 2025

Steven

Specifically specified family of 4 for our booking and was giving a room with 1 bed. Had to pay extra for a extra single bed and the 4th person slept on the sofa.

Leisure Family

10/10

Exceptional

06 Jul 2025

Wenyuan

Good

Business Family_with_children

10/10

Exceptional

01 Jun 2025

Chae

Awesome!

Business_and_leisure Friends

10/10

Exceptional

31 May 2025

James

One of the nicest hotels I've ever stayed at.

Partner

8/10

Excellent

30 May 2025

Meng

Good

8/10

Excellent

27 May 2025

Shih

The breakfast was very good, plenty of foods every morning!! Good location, very helpful staff

Leisure Family

8/10

Excellent

01 Apr 2025

MENG CHIEH

Good to stay

Business Self

10/10

Exceptional

27 Mar 2025

Tsz

The Hilton Shenzhen Futian Is situated just across the street from a major Shenzhen Metro station where three different metro subway lines intersect, making it a very convenient location for traveling around Shenzhen.

Leisure

10/10

Exceptional

23 Mar 2025

Zyn Rhen

Perfect!

Business Self

6/10

Pleasant

13 Mar 2025

Lai-Yee

The hotel is old and worn down, it needs some upgrades. The nearest metro station is Gangxia north , exit 13, it is very easy to find . The buffet breakfast is average. The sauna areas is also old and worn down .

Partner

8/10

Excellent

26 Feb 2025

Verified traveler

Good location. Clean and smell good too.
Breakfast so-so, expected even better considering this is a world chain

Business Friends

8/10

Excellent

24 Jan 2025

Annie

Good hotel but need improvement.

hotel room is a bit old but conformable and clean. Staffs are friendly. Door bellman doesn't know the restaurants around the area. Day arrived was cold but air-condition didn't have heat. I asked for a portable heat but it didn't work. Breakfast buffet was excellent.

Friends_and_family Family

8/10

Excellent

26 Dec 2024

Mohamed

As Muslims it is very difficult when having breakfast because there is no distinction between Halal Food and Non-Halal food. We saw that same spoons and tongs were used for multiple dishes (both for halal and non halal dishes). Some of the dishes at the breakfast buffet was not labeled. Otherwise the hotel was excellent, front office staff were very nice and helpful, excellent facilities.

Business_and_leisure Partner

10/10

Exceptional

25 Nov 2024

Mak Sheung

Front desk service was excellent

Front desk service was excellent and receptionist can speak Cantonese which was a great help. Tks.

Friends_and_family Family

8/10

Excellent

25 Nov 2024

Patrick

A lot of small eatery shops around, providing various types of foods

Leisure Family

2/10

Poor

14 Nov 2024

Cuilian

the bathroom door was broken. it was unbearable to open and close the door because the door was out of the track.

the bed was two twin beds putting together to make up a king size bed.

the breakfast was horrible. the only protein for noodle soup was pork liver and port blood, which made me felt nauseous!

That kind of money for such a poor hotel! makes me think twice about the name of Hilton. I have been such a royal customer to Hilton for a while, and this hotel make me feel betrayed by the name of Hilton

Leisure Partner

6/10

Pleasant

08 Nov 2024

Verified traveler

I requested for a room on the higher floors and away from the elevator during booking. When checked in, I got a room on the low floor and right next to the elevator, and the hotel was not even full. No point of putting in special request and previlage being a Hotels.com platinum member here.

Business

10/10

Exceptional

23 Oct 2024

JOSE

Hice and big hotel

Business Friends

6/10

Pleasant

01 Oct 2024

Mak Sheung

We stayed for 2 nights on 26 & 27 Sep 2024 and on the early morning of 28 Sep, we were woken up by very loud water noise hitting the windows of our room. At first, we thought it was heavy rain. In fact, it was the spiderman cleaning the external windows but the noise generated due to the amount of water pouring down the external windows was so much and so loud that we were woken up from our sleep. While we noted that there was a room notice that there will be window cleaning over 25 to 30 Sep 2024, the time specified was from 10:00 to 18:00. We were woken up around 8 am which was unacceptable. And because the management never used a window cleaning gantry, they needed to pour large amount of precious water over the window surface from the top, which generated very loud noise. This is BOTH bad for the hotel guests and the environment! For record we actually took a video of the event and are glad to show the hotel management if necessary.

Partner

10/10

Exceptional

09 Sep 2024

Jenniffer

Just an observation/recommendation for the customers that are at Shenzhen for the first time without internet access. It would be helpful to have printed information of buses around the area and places to shop close to the Hotel in English. We were fortunate to have friends living close by to help us with sims cards and moving us around. The free internet sucks and couldn't connect from the room, also the A/C wasn't cooling enouph at night. Other than that everything was perfect, thanks!

Leisure Partner

6/10

Pleasant

07 Aug 2024

Pei Ting

The room was not ready for us to check in. We arrived around 3pm. The room was not ready. We waited until 5:30pm but still not ready. We can only go out for dinner first and when we returned at 10:30pm, it was ready. They apologized by sending a fruit plate only. They offered a late checkout but we didn’t need it. The service is really disappointing. If they kept extending the checkout time to apologize unable to checkin, it will become a vicious cycle. This is Hilton, not some random 2star hotel.

Leisure Friends

4/10

Poor

17 Jul 2024

Jon

None of the staff speak any English. Bar and restaurant not good and close very early. Won't be staying again

Business Self

10/10

Exceptional

30 Jun 2024

Duo

Breakfast could have more changes throughout stay.

Business_and_leisure Family_with_children

10/10

Exceptional

19 May 2024

Qingxiang

Had an amazing experience staying here for 2 nights last weekend. The staff were very friendly and helpful, and even offered to upgrade my room for free. The hotel is in the center of the city and easy to get to pretty much everywhere. The room is extremely clean and comfy, I’d highly recommend this place if you ever plan to visit Shenzhen.

10/10

Exceptional

22 Apr 2024

Nicolas

Good brake fast always 20/7 To eate

10/10

Exceptional

18 Apr 2024

lei

Very clean, excellent location

Leisure Family_with_children

10/10

Exceptional

16 Mar 2024

Zihui

I am very satisfied with the service.

Business_and_leisure Family

4/10

Poor

24 Aug 2023

Neng Yun

Not up to Hilton Standards

Hilton only by name. This hotel is not up to Hilton standards and needs renovating. The carpets were old and smelled musky. I had to request a room without carpets after change rooms twice without satisfaction. I had to contend with a lower grade room without the smelly carpets but it was worth the sacrifice.
The cleaning was also very sloopy for a five star.

Business

10/10

Exceptional

06 Aug 2023

KIN MING

The location is near shopping centre, and room is very clean

Leisure Partner

8/10

Excellent

09 Jul 2023

Fung Ting

Nice hotel but some facilities problems

Hotel staff are friendly and helpful, hotel breakfast is ok. Location is good. There are some improvements can be made.

The hotel provided phone charging cable, but the voltage is too low, it take long time to charge one phone. We forgot to bring our own charging cable for this trip. We have several phones and tablets to charge, and it take overnight and cannot complete all charging.

There is no soap provided in the bath room. All liquid soap and shampoo bottle are fixed inside of the shower room and cannot take it away. Therefore when you take a bath on the tub, you got nothing to use (you can only soaked on the bath tub with hot water, nothing else. You cannot wash your body by any detergent). All you can do is going to the shower room after. Seems like the beautiful bath tub is only for display.

The hair dryer is super noisy but blowing power is weak. Cannot dry the hair even my daughter is very short hair. Therefore I give up to wash my long hair because of the bad hair dryer. Suppose I think I can ask the room service to change another hair dryer for me but it was nearly 1am in the morning… I prefer go to sleep.

Friends_and_family Family

10/10

Exceptional

25 Aug 2022

Daniel

Hotel was great. Dylan from reception was amazing, helping us above and beyond expectations.

Friends_and_family Family

8/10

Excellent

31 Dec 2019

Kwong

Convenience

Convenient location, close to MTR

Friends_and_family Family

8/10

Excellent

09 Dec 2019

Amy E

Comfortable stay

The Hilton futian is a beautiful hotel. The only complaint is very is a lot of construction in the area so it can be a bid loud. It’s very comfortable and staff were friendly.
One other thing was I couldn’t understand why they kept running out of glassware in the executive lounge!

Partner

6/10

Pleasant

08 Dec 2019

Stephen

I love the rain shower. The construction outside and the location are not up to my expectation.

Self

8/10

Excellent

07 Dec 2019

Yew Whuay

The comfort is fantastic. However, one of my rooms had a problematic sliding door which was unresolvable unless we moved out and the sink leaked during our stay. The latter was promptly repaired but it left a not-so-good feel of the stay.

Friends_and_family Family

8/10

Excellent

04 Dec 2019

Verified traveler

The location Of the hotel on google map was wrong and I was misled that it is very near my office when in fact it was 30 min away. Pls make sure the google maps is accurate

Business

6/10

Pleasant

29 Nov 2019

Verified traveler

There is a major construction going on outside the hotel. Very confusing for drivers. Plus the noise day and night.

8/10

Excellent

31 Oct 2019

Tarzan

Was ok all and all but when you book a king size bed they give you a queen...

Business Partner

8/10

Excellent

15 Sep 2019

Verified traveler

Above average

Staffs are friendly, room of King Deluxe is spacious, clean and comfort. We stayed on Mid-Autumn Festival, two boxes of mooncakes were given. But little bit disappointed with the swimming pool, quite small and not a chill place, also the staff asked us to buy swimming caps there and wear swim caps in the pool.

Partner

4/10

Poor

08 Sep 2019

chloe

Very bad experience not worthy 5-star ranking

Not so good, no doorman service, no usher at breakfast buffet, very bad design at shower. At rooftop swimming pool, i cannot believe my eyes when I saw a swimming coach is training a number of kids, all parents standing beside the pool and watching. I was like an idiot adult swimming there.

Friends

2/10

Poor

26 Aug 2019

Verified traveler

Please read this review before booking your stay here.

I stayed at the Shenzhen Hilton Futian in late August 2019. I have been an HHonors Gold Member since 2012, and I have never had any complaints. Typically upon seeing that I have Gold status, the staff usually goes out of their way to make my stay extra comfortable. That’s why I’ve continued my loyalty with Hilton.

However, the same cannot be said of the Shenzhen Hilton Futian. If you are expecting any form of decent customer service, throw that idea out of your head. You won’t find it here.

I booked my night through Expedia instead of Hilton.com. I was not expecting to receive HHonor points for my stay, but I was expecting the normal Gold status amenities, mainly access to the executive lounge. After the front desk had agreed to granting me access, I received a call to my room saying because I didn’t book through Hilton.com they don’t recognize my status.

I could have chosen to stay at any other hotel in the city but I chose Hilton specifically because I have status there. My problem was not that I was denied my status (policy is policy, I totally get it), but actually what unfolded next.

I asked to speak to the general manager, Mrs. Wang. She was not only dismissive, but she was actually condescending and rude. When your job in hospitality is to ensure your guests have a smooth experience, she did the exact opposite. She used a demeaning and sarcastic tone when speaking to me. Simply awful.

Avoid this hotel.

Business Self

2/10

Poor

23 Aug 2019

Verified traveler

Truly appalling hotel and I look forward to never staying here again

Business Self

10/10

Exceptional

24 Jul 2019

Jose

Good location close to Metro. Restaurants nearby. Many attractions accessible through metro. Pool is long enough for a good swim. Food is too expensive in the hotel.

Leisure Family_with_children

4/10

Poor

04 Jul 2019

Hyun Jong

It's very old hotel and all things- furniture, bathroom, beds are old. clean but not that clean. Location is not that attractive. I would recommend other place if you have budget .

8/10

Excellent

02 Jul 2019

Verified traveler

Nice hotel but some areas of improvement

great spacious rooms. nice breakfast with lots of choices but service started getting patchy when it became busy. Nice pool but pool areas needs some lounge chairs and would be nice to have pool service such as drinks or snacks.

Friends

8/10

Excellent

01 May 2019

Verified traveler

Hotel is clean and up to the Hilton standards. Location is convenient. Maybe a quick and simple breakfast should be made available beside the expensive buffet, for people in a hurry in the morning.

Business Self

8/10

Excellent

29 Apr 2019

Verified traveler

Friendliness and helpfulness of staff

Business Friends

8/10

Excellent

22 Apr 2019

Verified traveler

Service is good. Need to walk 5-10 min to MTR station but manageable. Hotel room is clean

Leisure Family

2/10

Poor

13 Apr 2019

Verified traveler

The staff was not accommodating at all. Sometimes with business travelers you have to be flexible and this hotel's staff is quite the opposite. This is how you lose customers.

Business Self

8/10

Excellent

10 Apr 2019

Bonnie

Room size is big enough, but need fresh air. Bath towel is too old and not match the hotel quality. B/F is too simple

Business

8/10

Excellent

30 Mar 2019

Verified traveler

Service as expected for Hilton brand. Could have been better to impress!

10/10

Exceptional

24 Mar 2019

Verified traveler

overall it was good.
However, since there were some groups were having events, had some limitation to enjoy the hotel's facility and noisy even until 5am....OMG
I was expected to use the hotel bar.. but coudln't use the 23rd floor's bar because one of the groups was having event there. well...
but the room was good

Business Partner

8/10

Excellent

02 Mar 2019

Paul

Nice stay

Good location , room was not too spacious but just comfortable, wish staff could speak English well though.

10/10

Exceptional

24 Feb 2019

ArnoldCorreia

I had a wonderful experience in the Hilton.
The room was fantastic and staff was so friendly and helpful!

Business Self

8/10

Excellent

28 Jan 2019

Guy

Nice hotel, good location but a bit tired.

High original standard but looking a little tired in the room we had. Could do with a refurbishment.

Partner

4/10

Poor

11 Jan 2019

Shirley

Not worth the money to stay here

This hotel cannot provide a quiet environment as long as the construction site have not finished its works. The heavy machine sound was very irritating during the middle of the night. The edge of the wall in the shower room is all black. Room 1801.

2/10

Poor

02 Jan 2019

Kwok Choi

There were two promotions when I booked the hotel. One is discount on foods and other is free dining for 2. However, the manager there said that was ONE promotion only. That’s not consist with what it shows on the website.

Friends

8/10

Excellent

27 Dec 2018

Verified traveler

Good hotel, large bed. The google map location is wrong, making us spend ard half an hour to search for the real location

6/10

Pleasant

10 Dec 2018

Verified traveler

the food was bad, HK instant noodles but was chinese ramen. HK Wonton noodles that’s totally not crispy and use chinese ramen broth.

4/10

Poor

06 Dec 2018

Verified traveler

Toilet was stuck a few times , I don't understand how this happen at a four and a half star hotel. In the middle of the night woke up a few times because it was too hot even when the aircon is on , maybe because they on the heat or something have to wait for them to close.did not sleep well

8/10

Excellent

07 Nov 2018

Verified traveler

The property is clean and the hotel staffs are very kind and helpful

10/10

Exceptional

26 Oct 2018

Verified traveler

The hotel was amazing and the King bedroom was one of the best I've every stayed in.

10/10

Exceptional

31 Aug 2018

Verified traveler

Great room design, very clean and comfortable. Great services, staff very helpful.

6/10

Pleasant

18 Aug 2018

Kevin

Meh... much better choices around

Construction had me up waaay to early after landing st 3:00am due to frequent domestic China flight delays.

10/10

Exceptional

17 Aug 2018

Brian

Non refundable but they at least were flexible and gave us a partial refund when we booked the wrong Hilton location and switched from Futian to Shekou. Also it is not clear on website when there are more than one location of a chain within the same city.

8/10

Excellent

12 Aug 2018

Verified traveler

4星級酒的

位置是在CBD，只是旁邊一堆工地，連路面也不平，個人比較推薦會展中心站那邊的酒店。早餐達不到應有的水準。泳池健身室很不錯！

4/10

Poor

03 Jul 2018

Anu

Portion of our money was stolen from the safe

Overall hotel experience was good until we found out that the portion of our money was stolen from the safe. We stayed at the hotel for 2 days and put $2,100 and couple HK dollars in the safe right after our arrival. We didn't bother to count the money when we checked out from the hotel since we believed Hilton is one of the most prestigous hotels in the world. We directly went to the airport from the hotel and on our way there my husband counted the money and found out that $300 was stolen and we had $1,800 left (we didn't open the safe nor touched the money during our stay since we had enough yuan to use in Shenzen). The hotel staff/thieves didn't steal all the money cause they knew we could complain right away. In order to avoid suspicion they stole only small portion of the money. Who would think that you can lose money from the safe especially in a hotel like Hilton. We are very dissaponted. Be aware!!!

10/10

Exceptional

29 Jun 2018

mark

Great place for a solo traveler.

This was on par with a 5 star hotel I stayed at in shinagawa japan, the takanawa prince hotel. This Hilton I will use on my next trip to Shenzhen!
The staff at the buffet was spectacular. Most notably Heather and Kevin. Great people!

10/10

Exceptional

31 May 2018

Verified traveler

This hotel was up to Hilton Hotel standard. The room was clean, staffs were very friendly.. It was located in the center of Shenzhen city, and close to a lot of shops and offices. However, there were some sort of long-term constructions going when I stayed there. The unbearable noise started 6:30 am. The staffs told me the noise would continues until 11 pm at night. So if you like to be in a quiet room, this hotel might not be your best choice until the construction finished.

8/10

Excellent

22 May 2018

Verified traveler

Shenzhen one day trip

Hotel room is extremely clean with ample space. Hotel staff are friendly and helpful. Great location! Unfortunately there is a government project contruction going on now in front of the hotel, so there is noise but the hotel staff can assist you on that

2/10

Poor

16 Apr 2018

Verified traveler

I was given a room which had no blinds and the curtain was so light that the room was so bright that one could not sleep.

6/10

Pleasant

01 Apr 2018

Verified traveler

Nice 5stars hotel but outside area is under constr

Just don’t understand... I think I paid for 2 adults and 1 kids, but room is only prepared for 2 people (bed and amenities), also showing including breakfast but hotel need to charge another RMB120 for the kid...a bit disappointed

10/10

Exceptional

15 Mar 2018

Ian

Excellent hotel!..........

Great hotel. Would definitely stay there on future trips. Concierge service was exceptional, thank you! Even down to arranging to collect my train ticket from the local station.

10/10

Exceptional

13 Mar 2018

Verified traveler

Convenient location in the city center. Coffee shop right below hotel for those that need their daily cup of Java. Room rate is good value compared to other 5 star hotels in the area.

6/10

Pleasant

11 Mar 2018

Verified traveler

Dirty room

Disappointing. Previously stayed at this property & was very impressed. The room had not been vacuumed as there were some food crumbs on the floor that stayed there the entire visit. There were also food stains on carpet as well as something that had been spilled on side of bedside table. Between the bath tub & wall were dust bunnies or cigarette ashes, I couldn't really tell or want to spend the time. Definitely could have been cleaner. Comfy bed & great shower.

8/10

Excellent

11 Feb 2018

xxx

great overall but missing some details

its a hilton after all, there are minor stuffs I should address. 1. missing hooks for hanging towels. 2. the air conditioning only has \"heat\" mode, meaning I called the concierge to unlock the building windows for me. 3. I needed to call room service for a shaver.

4/10

Poor

22 Jan 2018

Andy

The room given to me was much smaller than the room I had before and I had reserved the same type of room which was a King Guest Room with a king bed.The hotel declined to change another room despite my request.