Name: Fraser Suites Shenzhen
Address: No. 183 Zhenhua Road, Futian District, Shenzhen, 518031, CN

4/10

Poor

08 Jul 2026

Ketesha

With the exception of KikI at the front desk, the front desk staff was not nice to Americans.

Partner

10/10

Exceptional

30 Jun 2026

huan

This hotel went above and beyond our expectations and was completely worth it. The room was spacious, comfortable, and thoughtfully equipped with everything we needed, including a stove, refrigerator, washing machine, microwave, and kitchen area. The bed was also very comfortable, especially compared to most hotel beds.

The bathroom was beautiful and practical, with a separate shower and bathtub, which made the stay feel even more luxurious. The hotel amenities were outstanding, including a golf simulator, a rooftop infinity pool, a rooftop restaurant, and a wonderful breakfast.

Overall, the food was great, the service and facilities were excellent, and we had a truly enjoyable stay. I would absolutely recommend this hotel.

Family_with_children

10/10

Exceptional

24 Jun 2026

Yue

Amazing hotel. We have stayed there many times. Highly recommended!

10/10

Exceptional

10 Jun 2026

Vivian

Our room was surprisingly large, luxurious and definitely value for money.

Family_with_children

10/10

Exceptional

01 Jun 2026

Kevin

Fantastic suite and amazing infiniti pool overlooking the skyline. Great location that is central in Shenzhen and walking distance to all the electronics markets, multiple restaurants, malls and MTR station. Would stay here again.

Partner

10/10

Exceptional

10 Apr 2026

Bobby

Very spacious room, modern design, clean and great location

Partner

6/10

Pleasant

09 Apr 2026

Leagh

Rooms are great and very spacious and location is wonderful. The only negative was our check in, as our room was not ready upon check in time.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Yu

Everything was exceptional. The location, the suites, the service, the breakfast.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Winnie

This is the 3rd time I stayed at the hotel.
The hotel is very conveniently located with a big mall right beside it with so many restaurants inside to choose from. There is also a huge supermarket at the far end of the mall. The electronic market HuaQiang North is just like 5 minutes walk away.
The washing machine was not working in our room so we called the front desk. A technician came in a timely manner but was not quite able to figure out a solution and indicated the unit would need to be replaced. We thought there was no way the hotel would get us a new washer in time … maybe in a few days. Lo and behold!! We heard noises after about 30 minutes outside our door and went out to take a look. The technician came back with his lady supervisor, another staff AND a brand new washer! The supervisor tried some more testing and the washer was fixed on the spot. We were glad that the machine was fixed not requiring a new replacement but absolutely amazed by the fact that Fraser Suites would have spare washer for replacement at any time. Their staff was also very efficient.
We felt assured that there was always door person at the entrance of the hotel who greeted us warmly.
For room cleanliness, staff efficiency and accessibility, Fraser Suites would be my first choice of stay at Shenzhen.

Leisure Family

10/10

Exceptional

08 Sep 2025

Roberto

Home away from home

Business Self

10/10

Exceptional

15 Jun 2025

Ivy

Happy to be back.

Second visit and it was just as comfortable and welcoming. Everything was good. The washing machine did take a long time to complete its wash and dry cycle. Can be better there.

Friends_and_family Family

10/10

Exceptional

31 May 2025

Xiaoping

Great stay

Self

10/10

Exceptional

29 May 2025

Abdullah

Big space

Nice to stay in near all shops and market arabic restaurants 10 min walking

Business Family

8/10

Excellent

21 Mar 2025

Ming B

A

Safe and reliable.
The rooms are spacious and fully equipped.
Laundry, kitchenette, mini office.

The staff are attentive and the security is very friendly and helpful. House keeping is a turnaround of under 5 mins.

Late check out is a very standout option here at 2pm!

If you’re a first timer or a regular Shenzhen traveler, then this should be at the top of your list.

A

Business_and_leisure Self

10/10

Exceptional

10 Mar 2025

Matthew

Great Hotel

10/10

Exceptional

21 Jan 2025

NGOC

4 days trip

Good location

Partner

10/10

Exceptional

07 Jan 2025

Lynn

Good location. Great customer services. Room clean.

Leisure Family

10/10

Exceptional

11 Oct 2024

Winnie

This is the 2nd time I stayed at Fraser Suite Shenzhen. Love the location, proximity to shopping and plenty restaurants to choose from. Facility is clean and quite well maintained. We were checked in by Zoey. She is warm, client focused and personable. She also assisted us with restaurant booking which was very much appreciated.

Leisure Family

8/10

Excellent

15 Sep 2024

Bee Theng

Location is good. Shopping and eating places are plenty.

Friends_and_family Family

10/10

Exceptional

28 Aug 2024

Ming B

A
The rooms were superbly fitted out. Lux bathrooms and firm comfortable, clean beds.
The toiletries were also off high quality.
The room climate controls were cutting edge and the temperature was always pleasant.
The staff were very friendly, even offering to order a midnight snack and deliver it to my door.
Will stay again!

Leisure Self

10/10

Exceptional

23 Jun 2024

Andrew

Great hotel to stay, long or short!

Great stay with the team at Fraser Suites Shenzhen. The staff Zero, Karen, and Zoey were all amazing! Our company stays very often at this hotel and we continue to do so into the future.

Business

10/10

Exceptional

07 Jun 2024

Patrick henry

Great Shenzhen hotel.

Fraser is great. Hotel staff very much accommodating. Breakfast is delicious. Love the roofdeck gym and pool. Only complaint, sometimes internet gets kinda slow. But its alright. Hiro (Manager) is helpful. Channing (front desk) is an expert with the parcels and luggage. They gladly kept my luggage since i wasnt able to bring it to my flight cuz overweight. Will definitely be coming back.

Business

10/10

Exceptional

13 May 2024

Pohan

Comfortable and good service

I’ve been staying in this hotel for couple times. Service is always outstanding. Mr. Chen is nice to me in check out process. I am happy and definitely will come back again.

Business

10/10

Exceptional

11 May 2024

Anjay

Coming from Canada, I found this hotel to be absolutely perfect. The suite was incredibly spacious, among the most I've ever experienced. The staff greeted me warmly and were exceptionally friendly. Having a washer/dryer in the suite was incredibly convenient. And the morning breakfast buffet, included in the stay, was both amazing and extensive. I would unquestionably choose to stay here again in the future.

Business Self

10/10

Exceptional

11 May 2024

Robert

Impeccable comfort and service.

Flawless! Impeccable. Comfort, service and breakfast above expectations!

Business

8/10

Excellent

27 Apr 2024

Verified traveler

Pool under repair but that was a key reason for selecting. Very dissatisfied upon arrival to learn pool not opened. Remove the pool from description during extended periods of renovation to avoid false advertisement

Business

10/10

Exceptional

16 Feb 2024

Dinara

Great location. Spacious, clean and very comfortable rooms. Quick and easy check-in and check- out.

Leisure Partner

8/10

Excellent

27 Dec 2023

WING CHEONG

Spacious room and good service.
Good environment around and convenient for travelling.

Leisure Family

8/10

Excellent

11 Dec 2023

hue

In a good and convenient area.

Leisure Partner

10/10

Exceptional

08 Dec 2023

hue

A great experience overall

Leisure Partner

10/10

Exceptional

03 Dec 2023

nitin

just great, staff are great, service great and the stay is great thank you for making my stay brill

Business

10/10

Exceptional

02 Nov 2023

nah

9/10 fantastic.

Business Partner

10/10

Exceptional

12 Sep 2023

nitin

prefect stay

good location......just fab

Business

8/10

Excellent

20 Aug 2023

WING CHEONG

Convenient place and rooms are good.

Leisure Family

8/10

Excellent

05 Jun 2023

WING CHEONG

I like suite than hotel with more room facilities and much spacious.

Leisure Family

10/10

Exceptional

01 May 2023

Pui see

Nice location and service

Leisure Family

8/10

Excellent

14 Apr 2023

WING CHEONG

Nice room and convenience

Leisure Family

10/10

Exceptional

19 Feb 2023

Ng yui tung

。

Leisure

4/10

Poor

30 Apr 2022

John

Ok not what i come to expect from fraiser suite

Check in man was incompetent an did not know the hotel system, took 40 minutes at 2 in the morning. Room ok but no toothbrushes or usual hygiene packs. Room comfortable but smelt of smoke, shower was blocked and did not drain so could only shower for less than 2 minutes

Self

10/10

Exceptional

08 Dec 2019

Andrew

Great hotel in Futian

Really enjoyed the Fraser Suites Futian. I stayed on two separate occasions this past trip and moving forward I will continue to stay there on my Shenzhen business trips.

Business

6/10

Pleasant

19 Nov 2019

Verified traveler

Rude and dirty

Found staff quite rude.

I mistakenly thought the soda water at breakfast was complementary, it wasn't. One of their staff followed me to my room for payment (which was a little intimidating) and wouldn't add it to to the check out bill. Was laughed at because I didn't have wechat pay,(which is not allowed from the country I am from.)

Toaster at breakfast not in working order and no water available to drink with breakfast. Toaster was also quite dirty.

Main ensuite bathroom had dirty toilet paper on the toilet floor from previous guest.

Would not stay here again. This is the only negative comment I have ever left about a property. Very disappointed because it was highly recommended to me by a friend.

Friends_and_family Friends

10/10

Exceptional

05 Nov 2019

Verified traveler

Enjoyable place to stay

It was a pleasant stay with free upgrade. Very convenient place with shopping mall and restaurant near by.Will come back again

Partner

10/10

Exceptional

03 Nov 2019

Verified traveler

No need to bring any luggage at all. It's right next to several high end shopping malls all linked together.
Lots of restaurants nearby too. 7-11 is just across the street.
However, many restaurants seem to close before 10pm.

Leisure Partner

8/10

Excellent

28 Aug 2019

Verified traveler

The rooftop swimming pool is awesome and the bars is excellent! Totally all everything is very good, the nine square shopping mall just 3 mins walk. Very excellent location.

Leisure Partner

10/10

Exceptional

17 Aug 2019

Martin

Doesn’t Get Any Better!

I can not imagine a better place to stay in Shenzhen! We had a wonderful large suite that we used for entertaining family. This had it all!...including a wonderful modern pool on top with a wonderful view of modern Futian District!

Family

10/10

Exceptional

06 Aug 2019

Paiboon

amazing stay, very convenient next to shopping mall and eateries. It's also walking distance to electronic market. I stayed for 3 nights and they was very kind to give me a room upgrade. It was very spacious, clean and great stay. Will definitely come back here again.

10/10

Exceptional

06 Aug 2019

Verified traveler

Another Happy Customer

I stayed in a service apartment with all the amenities of a hotel and a home. Location is awesome, 5 minutes walk to shopping mall, cafe and restaurants. Staff are courteous, polite and helpful from doorman, front office, housekeeping and restaurant. Happy I made the good choice of staying at Fraser's Suites Shenzhen for 5 days, will definitely be back to stay again.

10/10

Exceptional

05 Aug 2019

Sunny

A too good experience

Overall, it was a very satisfactory stay! We appreciate very much that the lady at the counter voluntarily upgraded our rooms so that we could stay within the same floor with our family members. We will surely choose the same hotel on vacation next time!

Family

10/10

Exceptional

04 Aug 2019

Verified traveler

Location is good.
The room is big and let us stya on toppest floor

Leisure Partner

8/10

Excellent

31 Jul 2019

Verified traveler

The room was great and very spacious with a nice view. There was a washing machine and a mini kitchen (stocked with necessities) which would be great for a longer stay. The pillows were great and bathroom amenities were MALIN+GOETZ which I appreciated. The pool has an incredible view.

That being said, the pool requires you to wear a swim cap so we had to buy them. The restaurant in the hotel was disappointing and next time we will just be going to a nearby cafe for breakfast. There was a bad paint-like smell in the room when we checked in and after housekeeping came (which we assumed must've been a cleaning solution used by housekeeping).

Lastly, while it was not a big deal, we had a difficult time with taxis as the drivers did not seem familiar with the address (even if it was written in Mandarin) and they seemed to struggle to find it on their navigation systems.

Leisure Partner

10/10

Exceptional

26 Jul 2019

Claudine

Great Stay - Highly Recommend

Just like having your own studio apartment in a great local shopping area. My room was comfortable and I was very pleased. While I did not cook, I did use the washer for laundry. I will definitely stay here again the next time I am in Shenzhen.

8/10

Excellent

04 Jul 2019

Verified traveler

the place is very nice the place is very nice the place is very nice

Leisure Partner

4/10

Poor

03 Jul 2019

Hiu Fung

Unprofessional reception

Nice hotel but awful service
The reception didn’t introduce the hotel for us when checking in, such as breakfast location, starting time, location of swimming pool, check out time. The reception service does not looks like it’s from a 4-5stars hotel

Partner

10/10

Exceptional

02 Jul 2019

Terrance

Had a great stay here. Up to Fraser standards. Lots in the area. Was very happy with my stay here.

8/10

Excellent

23 May 2019

Paul

Lovely staying

This hotel gave us more than we needed , the spacious room with little kitchenette area, laundry, we love this place

10/10

Exceptional

07 May 2019

Verified traveler

Every time I come to Shenzhen I book here. Its the perfect place to relax after a long work trip in china.

Business Self

10/10

Exceptional

25 Apr 2019

Jason

Excellent stay, very clean and spacious serviced apartment. Very friendly service and great food. In the city centre closed to big shopping malls and public transport!

Leisure Self

10/10

Exceptional

29 Mar 2019

Chung yung

Perfect home to be

Great location with easy access to local subway within 10mins walking distance. Truly convenient with nearby all the shops and restaurants.

10/10

Exceptional

25 Mar 2019

Dagang

Very pleasant stay

Great location and what I enjoy the most is the snooker room they have on the 7th floor.

10/10

Exceptional

25 Mar 2019

Verified traveler

The location is great. Rooms are nice. 24 hour gym.

Business Self

8/10

Excellent

17 Mar 2019

Verified traveler

Good property, good location. Good facilities. Only downside was the housekeeping always ignoring the do not disturb sign on the door.. Kept calling knocking or entering the room.

Leisure Partner

8/10

Excellent

05 Mar 2019

Kalvin

Great service apartment

Very nice place n good front desk service

8/10

Excellent

02 Mar 2019

Verified traveler

Great location, rooms always clean and staff very accommodating.

Business Self

8/10

Excellent

10 Feb 2019

Verified traveler

Good location and nice hotel. Very close to shopping mall. Will come again !

Leisure Partner

10/10

Exceptional

24 Jan 2019

Verified traveler

The 4-night stay was excellent. Great location, the property is next to the Jiufang shopping Centre and Huaqiang North. The staff are very friendly and the room is very new. I love the fact they put a Sony sound bar to the 4K TV, you can hook the TV to your devices and watch your own movies or you could stream your own music using the sound bar. The overall experience was amazing.,

Leisure Self

10/10

Exceptional

22 Jan 2019

Verified traveler

Room was nice. Location was good. Lots of restaurants, stores & shopping near the hotel. Breakfast was great.

Business Self

10/10

Exceptional

13 Jan 2019

James

It was excellent in every way. I highly recommend it!

4/10

Poor

02 Jan 2019

Verified traveler

Location is nice and next to restaurants and a shopping mall. Service is very bad, No later check out and even charge for additional bottle water. like a budget self-served motel. The kitchen is located in the bedroom, with strong sewage smell from the kitchen sink.

10/10

Exceptional

28 Dec 2018

Wing Han

Excellent as usual!

It was the 4th times staying at Fraser suites Shenzhen!
Free room upgrade, spacious hotel, clean!
Love to stay here again~

Friends

8/10

Excellent

12 Dec 2018

SUK FAI CALVI

Air conditioning in room

The cold air from air conditioner in room blow down directly to bed that is made us feel freezing while sleeping.

Staffs in 7/F coffee shop need to be more polite.

Partner

10/10

Exceptional

27 Nov 2018

Bryce

Every time I stay in Shenzhen this is where I stay. If you're a business traveler, you'll really appreciate having things like a washing machine, kitchen and really good amenities like golf screens and the steam room and sauna.. Honestly makes traveling to China a lot nicer for me :)

10/10

Exceptional

17 Nov 2018

Minglam

The best serviced apartment I’ve ever stayed! Spacious, clean, modern!

Partner

10/10

Exceptional

15 Nov 2018

woochang

Will stay again. nothing to complain

2nd stay in Fraser. Like 1st stay, seamless service. Nice facilities, friendly staff. Great value for money. Will stay again

10/10

Exceptional

06 Nov 2018

Niklas

Good but customer service needs improvement.

Everything was as expected except that they locked the pool section for one day without compensating guests for it in advance.

10/10

Exceptional

04 Nov 2018

Verified traveler

Excellent hotel. Not too far from the new high speed train station- about a 10-15 minute cab ride. Near a lot of shopping. Room was outstanding. Huge room, nice towels, hot shower, very good bed, very quiet- all the stuff I value. Didn't try the health club but looked nice. Service was very good. I only stay in 4-5 star hotels in Shenzhen, and this one was one of the nicest.

10/10

Exceptional

01 Nov 2018

David

1. Super clean at this property. I am sensitive to smoking smell; there was none of it.
2. Great location. 5 minutes walk to 2 subway lines. A park is across the street. 2 large indoor shopping malls with excellent Chinese eateries. Close to Maoye Department Store (10 min walk).
3. I arrived at 8:00 in the morning. They graceously allowed me to check in without additional charge.

10/10

Exceptional

30 Oct 2018

Verified traveler

The property is fabulous, i would not consider staying anywhere else on my next visit, truly five star

8/10

Excellent

16 Oct 2018

Verified traveler

Comfortable stay

Hotel room clean n location is convenient to where I am attending meetings .

10/10

Exceptional

16 Oct 2018

xiaoli

Great new hotel, I'm a regular visitor now!

Great new hotel, I'm a regular visitor now!

10/10

Exceptional

13 Oct 2018

Verified traveler

Amazing Stay at an Amazing hotel

Amazing hotel, cannot fault it at all. Some of the reviews mentioned the roof pool being closed. That is now open and the views are amazing!

10/10

Exceptional

30 Sep 2018

whye yeen

Highly recommended

Just perfect

10/10

Exceptional

23 Sep 2018

Andrew

Very comfortable stay

Very comfortable stay in a great location. Room was large, quiet and clean. I would certainly stay there again. Very nice having the washing machine in the kitchen area.

10/10

Exceptional

16 Sep 2018

Hao

Nice Hotel apartment

Locations are very busy and convenient but also very quiet and comfortable. Definitely will come back again.

10/10

Exceptional

14 Sep 2018

truman

Nice Hotel

Good hotel convenience for transportation along Hong Li Road. Clean Spacious luxury feel. Make money worth

4/10

Poor

09 Sep 2018

Krystal

Quite disappointed. Took hours to get my room ready when I was told it’ll be ready in 1hr which I also requested for an early check in. Space was big, but not very clean.

10/10

Exceptional

01 Sep 2018

Ferhan

Very nice hotel and very good location and service

8/10

Excellent

13 Aug 2018

Kalvin

Great staff !

Very nice checked in staff and conceirge

10/10

Exceptional

07 Aug 2018

Jonas

Good value for money. I had a deluxe studio and it was quite big, clean. There's a separate small room for the closet and a small kitchenette. I felt the room was tastefully appointed. The bathroom was big too. I really liked the waterfall shower (shower head is attached to the ceiling). Buffet breakfast was great, fairly wide selection of food.

All in all, I enjoyed my stay.

10/10

Exceptional

03 Aug 2018

Tobias

Great area and convenient.

Clean. Spacious room. One of favourite hotels to stay in for leisure. Great pool

8/10

Excellent

02 Aug 2018

Daniel

Spacious and good location

Good local apartment to stay for vacation. Prepared for activities to slow down by evening. Surrounded by Offices getting taxi and Didi is a challenge. Be prepared to do lots of walking

10/10

Exceptional

31 Jul 2018

Tuan Hock

Excellent hotel in good location

10/10

Exceptional

27 Jul 2018

john

Spacious room and great view in roof top

Overall very spacious room and on roof was a gym, pool, sauna and bar with wonderful views of Futian.

10/10

Exceptional

11 Jul 2018

Jerwin

One of the best!!!

10/10

Exceptional

03 Jul 2018

Verified traveler

Modern, spacious and well-equiped apartment

We had a great experience at the Fraser Suites Shenzhen. From the greeting we received on arrival to the final friendly checkout, we could not have been more pleased. Spacious and quite room, a huge comfy bed and great working A/C made our stay enjoyable. The only issue that we had was the low shower pressure. Other than that, everything was great. The view from rooftop bar and infinity pool were amazing! Enjoyed the breakfast buffet, but it could be better if more varieties of dishes are available. The hotel is centrally located and a big shopping mall is very close by. Would definitely recommend it!

Partner

10/10

Exceptional

01 Jul 2018

Verified traveler

Perfect

The hotel is just perfect! Nice staff, spacious, amazing view, in the middle of the city, easy to navigate around and very clean! Will be a loyal customer!

10/10

Exceptional

25 Jun 2018

Tiffany

Pleasant Stay and Worth the Price

The stay is pleasant and the room is spacious. Yet, it's a bit weird that swimming cap is required for swimming at the rooftop pool.

10/10

Exceptional

25 Jun 2018

Ocean

Excellent front desk service

10/10

Exceptional

23 Jun 2018

Jie

Spacious new suites, great value!

I booked my room on Expedia, had a smooth check-in, and received good service throughout my entire stay. The place was easily accessible by several Shenzhen Metro lines, and there was a good selection for breakfast. Fraser's suites provides a standard experience across multiple location, with good kitchen and washing amenities. This building feels new but well run, and the room was much more spacious than the ones I've been to in other cities!

10/10

Exceptional

10 Jun 2018

Luca

Amazing place! You can’t find an issue with this particular hotel...

8/10

Excellent

04 Jun 2018

Ka Bik

Pool still not available in hot day

Swimming pool still not available in the hot day. Check the website it mention open period between June - October but the hotel staff that it may open late June which spoil our weekend stay.

Partner