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Novotel Shenzhen Watergate
Shenzhen - Guangdong · China
1019 Shennan Middle Road, Futian District, 1019View location
8.0/10Excellent700 Reviews
Cleanliness8.2/10 8.2
Service8.0/10 8.0
Comfort8.0/10 8.0
Condition7.8/10 7.8
Location7.2/10 7.2
Neighborhood7.8/10 7.8
Value8.0/10 8.0
Amenities7.4/10 7.4
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Novotel Shenzhen Watergate
Novotel Shenzhen Watergate is an ideal destination for guests travelling on business to the port city of Shenzhen, home of the first Special Economic Zone in China, located in the financial district on Shennan Zhong Road.
140 spacious rooms with free wifi access, along with conference facilities for up to 100 people in a theater-style arrangement, plus restaurant, bar, outdoor pool, gymnasium & parking
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With a stay at Novotel Shenzhen Watergate, you'll be centrally located in Shenzhen, within a 5-minute drive of Huaqiangbei and Dongmen Pedestrian Street. This hotel is 22.2 mi (35.7 km) from Victoria Harbour and 1.7 mi (2.7 km) from Luohu Port.
Make yourself at home in one of the 142 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have designer toiletries and bidets. Conveniences include phones, as well as safes and desks.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Shenzhen? This hotel has 1399 square feet (130 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
6:00 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Professional property host/manager
China Green Hotel
Pets not allowed
Service animals not allowed
Cleaning and safety
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Important information
-
You need to know
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately CNY 108 per person
- Rollaway bed fee: CNY 280.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Chinese (Mandarin)
Nearby attractions
Shenzhen Museum
0.3 km / 0.2 mi
Shenzhen Science and Technology Museum
0.4 km / 0.3 mi
Shenzhen Grand Theater
0.5 km / 0.3 mi
KK Mall
0.9 km / 0.5 mi
Huaqiangbei
0.9 km / 0.6 mi
SEG Electronics
1.4 km / 0.9 mi
Shenzhen Central Park
1.8 km / 1.1 mi
International Foreign Trade Center
1.9 km / 1.2 mi
The MixC Shopping Mall
2.1 km / 1.3 mi
Luohu Commercial City
2.4 km / 1.5 mi
Dongmen Pedestrian Street
2.5 km / 1.6 mi
Luohu Port
2.9 km / 1.8 mi
Shenzhen Stadium
2.9 km / 1.8 mi
Shenzhen Lianhuashan Park
3.6 km / 2.3 mi
Shenzhen Civic Center
4 km / 2.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 140
- hotel
- American Express
- JCB
- Diners Club
- MasterCard
- Visa
- Wheelchair-accessible
- Car parkExtra charge
- Electric vehicle charging stationExtra charge
- 24-hour reception
- Check-in hour
Show 31 more facilities & services
- Check-out hour
- Wi-fi
- Car hire
- Room service
- Laundry serviceExtra charge
- Bellboy service
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Currency exchange facilities
- Lift access
- Concierge
- GymExtra charge
- Newspapers
- Luggage room
- Clothes dryer
- Bar
- Restaurant
- Conference room
- Meeting room
- Secretarial service
- Photocopier
- Business centre
- FaxExtra charge
- Children playground
- Breakfast
- Set menu lunch
- Set menu dinner
- Non-smoking establishment
- Single-Use Plastic Free
- Fitness
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
TWIN SUPERIOR CITY VIEWTWIN • SUPERIOR CITY VIEW • 1 Bedroom • 32 m²TWN.CV-SU
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- SUPERIOR CITY VIEW
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
TWIN SUPERIOR CITY VIEW
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- SUPERIOR CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.CV-SU
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR CITY VIEWDOUBLE • SUPERIOR CITY VIEW • 1 Bedroom • 32 m²DBL.CV-SU
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR CITY VIEW
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
DOUBLE SUPERIOR CITY VIEW
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-SU
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR WITH VIEWSDOUBLE • SUPERIOR WITH VIEWSDBL.SU-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
DOUBLE SUPERIOR WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIORSUITE • SUPERIORSUI.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
SUITE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SUI.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room SUPERIORRoom • SUPERIORROO.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 32 m²DBL.KG
Room overview
Smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Toiletries
- Desk
- Slippers
- Satellite TV
- Housekeeping
- Bathroom: 1
- Shower: 1
- Hairdryer
Show all 12 amenities
- Fridge
- Tea and coffee making facilities
- Ironing set
- Safe
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
DOUBLE KING SIZE BED
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Toiletries
- Desk
- Slippers
- Satellite TV
- Housekeeping
- Bathroom: 1
- Shower: 1
- Hairdryer
- Fridge
- Tea and coffee making facilities
- Ironing set
- Safe
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIOR KING BEDSUITE • SUPERIOR KING BED • 1 Bedroom • 50 m²SUI.KG-SU
Room overview
Smoking room- Room size
- 50 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Toiletries
- Desk
- Slippers
- Satellite TV
- Balcony
- Safe
- Ironing set
- Tea and coffee making facilities
Show all 12 amenities
- Fridge
- Hairdryer
- Bathroom: 1
- Housekeeping
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
SUITE SUPERIOR KING BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 50 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-SU
Room amenities
- Toiletries
- Desk
- Slippers
- Satellite TV
- Balcony
- Safe
- Ironing set
- Tea and coffee making facilities
- Fridge
- Hairdryer
- Bathroom: 1
- Housekeeping
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN SUPERIORTWIN • SUPERIORTWN.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
TWIN SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: TWN.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
DOUBLE SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 32 m²TWN.ST
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
TWIN STANDARD
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARDTWN.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN SUPERIOR WITH VIEWSTWIN • SUPERIOR WITH VIEWSTWN.SU-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
TWIN SUPERIOR WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: TWN.SU-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIOR QUEEN BEDSUITE • SUPERIOR QUEEN BEDSUI.QN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNovotel Shenzhen Watergate
SUITE SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Novotel Shenzhen Watergate
100
reviews shown
Andrea
Room smelled like cigarettes, went away after we turned on the ac. Bathroom’s shower tub was outdated and water spilled out immensely. The shower curtain did not do anything to prevent it. Laundry room hours were 10-10 which was terrible because we were out during those times being tourists and exploring the city. Was hoping we had 24 hour access to wash our clothes. Breakfast was good, however needs better labeling in English.
KIT FONG
Convenient
Anthony
Good overall. Hotel a little dated and the carpet a little dirty but quiet hotel and area in general. Staff were efficient and helpful when needed
David
Excellent stay
Lim
A day where the room cleaning was done with no replacement of towels n our mini bar n tea bags.Not realizing it my husband shower n have to clean up with face towel.
Room was dark n out dated shower still using curtains which is so cheap for Novotel when the rates are not low.
Room was dark n out dated shower still using curtains which is so cheap for Novotel when the rates are not low.
Anthony Christopher
Great large comfortable room. Felt like home!!! Comfortable bed, good wifi, great bathroom
Staff spoke good basic English
Hotel is in a good loca for shopping, eateries and public transport
Staff spoke good basic English
Hotel is in a good loca for shopping, eateries and public transport
Patrick
Yes, it's clean and quiet.
Hock
no.wifi
Joelle Mona
Staff didn't share the right locations. Directed wrong locations.
Welcome drinks missing. They just kept quiet until check out time we saw a standing signboard abt welcome drinks for room guests.
Room was not really clean and noisy when people talking outside the door, old which we paid SGD9guests.
Welcome drinks missing. They just kept quiet until check out time we saw a standing signboard abt welcome drinks for room guests.
Room was not really clean and noisy when people talking outside the door, old which we paid SGD9guests.
XIAO PING
Sorry, I didn’t stay in this hotel because of the travel restrictions.
Manu
Tidy and clean room.
bingxing
Good for foreigner business travel
Convenient and many foreigner stay in this hotel
Makoto
Good
Makoto
Okay
YANG
Very valuable hotel in that area, very mice restaurants around it and easy transportation,highly recommended
kong
A haunted hotel room
We were given room 1004 and it is haunted. Our room was blackout and in total darkness for 4 times as the room card flew off to the ground by itself breaking the circuit.
It was on the ground each after we placed it back, we immediately request for changing of room and no questions were asked by the front desk.
It was on the ground each after we placed it back, we immediately request for changing of room and no questions were asked by the front desk.
Warren
good location good service and late check out.
Kah Eng
Good stay
Very friendly and helpful staff. Will stay again. Free fresh coffee latte every morning. Great if they have bidget spray and iron board.
Yanfei
Nice staff, good location, but the property has been there for many many years and the amenities & facilities don't look that clean.
yim hung
Breakfast is the worst I ever had! Don’t know how can they rate 4 stars! Staffs are not helpful at all
Dean
The hotel has a good location near Hongling metro station and Grand Theater Metro Station. There is a mall nearby and the room is very comfy. We didn't like the smoky smell in the hallways/elevators and that the pool was closed in July 2020.
Verified traveler
I loved the hotel, the location (near Grand Theater and Shenzhen Museum), the friendly staff and the delicious breakfast buffet. My only qualm was some cigarette odor in non-smoking room.
Michael
Near 2 mrt stations as well as bus stations. Near banks as well.
Swimming pool under repair.
Swimming pool under repair.
Mary
Close to MTR, shopping mall and variety of restaurants.
Verified traveler
We were only there for one night. Hotel was clean, comfortable and the buffet breakfast was very good. Location right in the city centre.
Leylian
Service not very good and not really clean
Verified traveler
Highly recommend
Great location, big shopping mall within 8 minutes on foot and subway, bus are not far. Very clean, good amenities
Verified traveler
Excellent location, surrounded by local market and supermarket!
Nice room and bed~
Would like to come back
Nice room and bed~
Would like to come back
Verified traveler
It’s a little out dated. But over all the rooms was spacious and clean. Location is pretty good close to all the shopping.
Ashraf
Great location
It was great stay with one only concern regarding the restaurant, they need to have well speaking English person to take orders, I called twice with difficulty understanding my order they had to switch me to the receptionist.
Otherwise the hotel is very nice
Otherwise the hotel is very nice
Verified traveler
Not too bad
Need to locate the subway location and how it is link to rest of Shenzhen. Could be cheaper
Verified traveler
Not a good choice for westerner business traveler
Really poor WiFi
Not close to westerner food options
Metro is a conserablw distance away
Few English Speakers on staff
Beds were ok
AC at any setting the room was cold
That’s enough
Really poor WiFi
Not close to westerner food options
Metro is a conserablw distance away
Few English Speakers on staff
Beds were ok
AC at any setting the room was cold
That’s enough
Verified traveler
The receptionists do not speak English
Verified traveler
No one seems to speak English. It was a struggle to get basics through. The breakfast was one of the worst that I have ever had. The quality of food was suboptimal.
Verified traveler
Great location, and breakfast is pretty food. Hotel itself smells and is worse condition than the photos show
Verified traveler
Service is good. Staffs are friendly. Sound proofing needs improvement. Noise from next door/corridor could be heard. Walking distance to 3 different metro lines.
Verified traveler
Good service, generous space, convenient location.
The layout of the shower/toilet is a little awkward. Otherwise it is perfect.
The layout of the shower/toilet is a little awkward. Otherwise it is perfect.
Verified traveler
Not recommend
Overall I would say Novotel Shenzhen doesn’t reach our expectations. The first night we ordered food from the hotel and it came with cold food did’t taste good and also a terribly torn nappkin that’s really unacceptable. Before we were thinking to have breakfast in the hotel but after this we decided not to. And other thing is the hotel not even provide convertor and which it is a very basic equipment. Therefore the only socket we can use is the USB socket, but we found out it didn’t work since they told us due to the hotel policy they blocked the socket. That’s really odd. After we complained, they gave me one convertor and which didn’t work neither. I would say really speechless for this experience. Only the bed it was comfortable.
Hongyan
It’s impressive, check in and out very quickly and people are patient. Rooms are clean, beverages in the rooms are free and refill everyday. Price was good, I’ll book it again when I travel to Shenzhen.
Wanwong
Convenient location . Easy access to public transport and shopping area
Verified traveler
Hotel undergo electric maintenance
Tsz Hei Jeffrey
Hotel is fantastic.
Overall hotel is very nice and is quite convenient to go to difference areas in the city. Would come here to stay again in the future.
Verified traveler
It is in a vey good location, just seconds from the subway exit. The hotel is clean and comfortable, and the room has a free mini bar with a Coke, Sprite and Beer that is replaced every day.
The bathroom was nice and clean and the toiletries were nice.
There is also a small gym that is free for guests to use.
The bathroom was nice and clean and the toiletries were nice.
There is also a small gym that is free for guests to use.
Verified traveler
The customer service in the restaurant was excellent, but the front of house were
marie catherine
Correct quality for value! great location not far from border
Eva
Breakfast only have few choices, not worth for the value
Ng
Good stay
Ying Ding
The hotel sits in a convenient spot. The overall conditions of the hotel & room were fine. The food serves at the coffee shop is mediocre.
Verified traveler
Next to metro station Hong Lim South
Great room, very clean and strong water pressure for the shower.
Verified traveler
First visit to China
The entrance to the hotel was a bit hard to find as it sits on the back side of the building. However, it’s close to metro line and easy to reach.
JT
Dated , old and not worth the budget
The hotel is very old and dated . For a daily rate ranging from 100-130 sgd per night , you will be far better off paying an additional 50 sgd more for a five star hotel .
The bed is old and I found a stray pubic hair on one of the twin beds .
Staff was very nice and offered a free breakfast and apologized profusely for the room .
This is more of a budget /motel style stay .
The bed is old and I found a stray pubic hair on one of the twin beds .
Staff was very nice and offered a free breakfast and apologized profusely for the room .
This is more of a budget /motel style stay .
Shiu
Convenient and good condition
It is amazing to stay in this hotel. Near grand theatre station and have a family mart right next to the hotel. Found a local area nearby that had a lot of street foods. Will stay again and highly recommend!
Verified traveler
Large, Comfortable Room
The hotel is in pretty good condition and the room is very comfortable; both the bed and the room were very large. The room had all the common facilities such as hairdryer, slippers, and toiletries. The bathroom was big and had a nice shower. Convenient to walk to the metro station and to the nearby park for a little stroll.
Verified traveler
Good hotel and good price. Great location and staff was friendly.
Verified traveler
Quiet and hidden in the middle of the city
Very good value for a 4 star hotel in the middle of Shenzhen near Luohu District, the hotel is well maintained with a modern & minimalist design. The reception staff is switched on and efficient and polite. It was an enjoyable stay!
Verified traveler
Nice hotel close to malls
Excellent service, nice clean rooms with generous personal hygiene items , free daily mini fridge, English speaking staff, could do with a more comfortable soft bed :) , free wifi is terrible; connection is slow, lovely breakfast, has standard air flow temp so required a heater which was provided swiftly. Overall good hotel.
Cheung
Nice budget hotel!
It is a nice budget hotel, location is good but it is not very close to Shenzhen Metro.
Verified traveler
My stay with Novotel Watergate Shenzhen
Rooms were pleasant and clean. Hotel staff and cleaners were attentive and friendly. Food could have been more varieties on different days
Binoy
Nice hotel all the connectivity is near by
Nice hotel all the connectivity is near by like metro.bustand,cab service, bank, everything
Eliza
Horrible hotel: injured me, non-clean food, bad TV
This is the most horrible hotel I ever stayed.
I agree with others bad reviews here. and please read them yourselves too.
Here are some additional problems:
-The sliding door from the room to the bathroom was damaged and injured me and got a lot of blood. After several days, there are still blood. The hotel does not have good first aid. With my repeated request, eventually I got some bandit. and I still blooded for several days.
-The breakfast was not clean, especially the fruit. I got diarrhea immediately after the breakfast. The diarrhea was so sever that I had to change my pants in the middle of the day. After 2nd morning, I stopped to eat their fruit. This helped with my diarrhea.
-The TV was very small at most 32 inches? And it could only show part of the regular movie/TV. The sound is horrible. With the price I paid, I can have much better rooms in Shenzhen.
-The beds, as others said, are very hard and small.
-There are some smells in the room and hall way.
-The environment/view of the hotel was horrible. Basically, bad view.
It is overall more like a shady low cost motel than a hotel. Don't go there!
I agree with others bad reviews here. and please read them yourselves too.
Here are some additional problems:
-The sliding door from the room to the bathroom was damaged and injured me and got a lot of blood. After several days, there are still blood. The hotel does not have good first aid. With my repeated request, eventually I got some bandit. and I still blooded for several days.
-The breakfast was not clean, especially the fruit. I got diarrhea immediately after the breakfast. The diarrhea was so sever that I had to change my pants in the middle of the day. After 2nd morning, I stopped to eat their fruit. This helped with my diarrhea.
-The TV was very small at most 32 inches? And it could only show part of the regular movie/TV. The sound is horrible. With the price I paid, I can have much better rooms in Shenzhen.
-The beds, as others said, are very hard and small.
-There are some smells in the room and hall way.
-The environment/view of the hotel was horrible. Basically, bad view.
It is overall more like a shady low cost motel than a hotel. Don't go there!
Choong Hiong
Nice and cosy
Great location for business travellers. Near Metro station. Friendly staff. Clean room
Lead Keong
good hotel near the city.
Peter
Good quality option close to Dongman
Our stay was great! When we arrived we were given a room that had a noisy aircon outside. We asked if another room was available and they moved us to a much bigger room without question. Everything was as you would expect from Novetel, clean pool, gym and great breakfast.
Verified traveler
Business trip, good location for the hôtel
Quite not the same standards of NOVOTEL as usual!
Quite not the same standards of NOVOTEL as usual!
jitu
It's ok hotel
It's in the centre of the city. Close to restaurants and shopping area.
ilan
Do not save the 20 US when you travel China
Wanted cheap .
I got cheap .
I do not believe I will stay there again
I got cheap .
I do not believe I will stay there again
Edward
Good quiet location with distance of major mall
It is nice when reception put me upgrade to larger room type
Ye
Location Location Location
This is my 2nd stay, the front desk mixed up the keycards. Beside that, everything was smooth. The rooms are decent sizes, and pretty clean. The front gate does not face the main street thus it's a bit tricky for the taxis to find the place.
Verified traveler
They have high Security measure and comfy room
Verified traveler
Good Hotel
This is a good hotel, centrally located on Shennan Middle Road, close to the metro, for most Shenzhen business. It is a nice hotel with nice rooms at a reasonable price.
FABIEN
Low standard for Novotel
Very disappointing for Novotel : Few services, small beds (short, narrow and hard mattress), polite but warmless welcome.
Breakfast was good, but not exceptional.
Not worth the price.
Breakfast was good, but not exceptional.
Not worth the price.
Verified traveler
Awful service and disgracefully hard beds.
If you like sleeping on a concrete floor and hate good service, book this hotel. Otherwise steer well clear! There are plenty of better options available around the city. In short, I didn't sleep at this holiday, as they don't believe in a good mattress and the management just found this all very funny.
Lead Keong
Affordable modern hotel
Its a nice modern room at affordable prices. Keep it up!
Charlie
High C/P hotel
Great value to stay this hotel. Poor wireless in room.
Verified traveler
great but not the best
Bathroom is clean but not absolutely absolutely spotless. Shower drain is too slow to leave shower on full blast without partially flooding the rest bathroom. TV can have more non-business English content.
NIRAJ
Good Shenzhen hotel for Business and Family stay
Hotel is located near Hua Qiang Bei business district. Taxi from here to HQB is just 15 rmb. Located on Main Road. Walk to MRT is about 10mins and nearest one is Grand Theatre train station. Shenzhen popular building King 100 is located nearby. Convenient store is below hotel. Taxi is easy available from main road. Main Entrance to the hotel is at the back of the building. Hotel security is good because without Hotel card visitors cant go up so you won't expect surprise guests to the room. Mini bar was free throughout the stay. Check in and check out was very fast and easy. Friendly English speaking staff. Do not use the hotel safe as not convenient and old age model being used, your stuff might get locked inside. Staff helped me to open and take out.
Verified traveler
Stayed in better
We arrived in our room and the bed wasn't made. We asked for non smoking room but the room smell of smoke.
Verified traveler
Convenient and close to my business oocation
Good hotel , very cordial people
Likes to stay future too.
Likes to stay future too.
Verified traveler
nice location.pubs and hotpots are nearby.
i call the room service ask for assistance.after i say what i need, she dare to say she didnt pay attention what i say. the staff was so green need to improve.
Mathieu
Worst internet ever.
Worst internet I had in china. I'm at the border of HK and I cannot even have a good internet. Some conference call without video were even cutting. The maximum I had was 3MbDown but more often around 0,5Mb down.
If you dont need internet (who dosent) it's a good place...
If you dont need internet (who dosent) it's a good place...
CHUISAN
It's not bad
This hotel in general is fine inly the room is a little bit small.
Verified traveler
Very small gym and poor wifi
Very small gym comprising only three pieces of equipment, two bikes and one treadmill (one bike with slipping pedals). There is also a small pool. Wifi connection was very poor and not able to connect to a number of sites I tried outside China (not a problem I have had in any other China hotel).
Verified traveler
Lost my booking
Book the room through Hotel.com.
Miss-communication between hotel.com and Novotel hotel. they can't find my booking in novotel system, spent 3 days to slove this problem.
Miss-communication between hotel.com and Novotel hotel. they can't find my booking in novotel system, spent 3 days to slove this problem.
Chuck
Good Hotel in Downtown Shenzhen
Very nice, inexpensive hotel in downtown Shenzhen.
Most of staff is fluent in English and very helpful in making transportation arrangements.
Hotel is located near subway and shopping.
Just across the street is a very nice public park with many social activities throughout the day and night; a great place for an after dinner stroll.
Most of staff is fluent in English and very helpful in making transportation arrangements.
Hotel is located near subway and shopping.
Just across the street is a very nice public park with many social activities throughout the day and night; a great place for an after dinner stroll.
Paul
Fitness center not up to par
The hotel is ok. More like a nice Ibis than a true Novotel. The neighborhood of the hotel is good. It is across the street from the Shenzhen Communist Party Headquarters and near to Terminal 1, a very poplar mall. Walk from the Science Museum metro is about 4-5 minutes at most. Hotel is a little hard to spot as it is not facing the road and the sign is not very big. My biggest complaint was the completely in adequate fitness center. Staff was helpful and room was clean enough.
Chuck
Good Hotel in City Center?
My first trip to China and Shen Zhen. The city is spread out over a very large area. I think I was in the financial center.
I took the ferry from Hong Kong airport to She Kou port (about 1/2 hour) then a taxi to Novotel Watergate ( about one hour to hotel, next time I will take direct coach from airport to hotel, much cheaper and takes less time).
The hotel is located across the street from Lizhi Park and near KK Mall ( the tallest building in Shen Zhen), you must take the underground passage to reach both. The Shekou and Luobao lines can be accessed at the Grand Theater.
The park is a gathering point for dance and song at night and is a very safe area.
I took the ferry from Hong Kong airport to She Kou port (about 1/2 hour) then a taxi to Novotel Watergate ( about one hour to hotel, next time I will take direct coach from airport to hotel, much cheaper and takes less time).
The hotel is located across the street from Lizhi Park and near KK Mall ( the tallest building in Shen Zhen), you must take the underground passage to reach both. The Shekou and Luobao lines can be accessed at the Grand Theater.
The park is a gathering point for dance and song at night and is a very safe area.
Agent 007
Hotel condition
Hotel lacks good view, high ceilings, good english speaking staff. The washroom countertops are too basic with old faucets and low water pressure!
tk
Bed as hard as rock, a little overprice
It's was unfortunate that the hotel gave me a corner room due to over-crowding, and the room is much smaller than the regular room, that once my luggage is open, I had not much space left to walk! There is no shower/tub combination nor weighing scale as stated by the hotel.com and novotel website. The bed was absolutely hard and awful, and I feel like I'm sleeping on the floor without any mattress. The hotel was poorly located, and to make matter worse, the only underground pavement that leads to the Grand Theater Station is closed due to construction works, and it is almost impossible to get to the subway or the shopping mall for food. This is not even a 4 stars hotel, probably 3 stars with a pathetic lobby. Breakfast was acceptable, and the staff provide good service.
Anuj
Good for stay
The hotel is good like any regular 3-4 star hotel would be . Gym pool all is there as well . The rooms don't have a microwave so be aware hotels.com has given in false info . To use the microwave we need to go to the second floor . The mini bar is free has juice coke and beer .
The tv has only 2 English channels and no paid channels . The hdmi connection etc don't work properly. No iPod station in the rooms
The tv has only 2 English channels and no paid channels . The hdmi connection etc don't work properly. No iPod station in the rooms
Ben
Great Hotel
I've stayed in this hotel many times and never been disappointed. Staff are friendly and helpful, Rooms are very clean and the hotel is in a great location.
Gaynor
Close to the expedition we were attending
stayed before and the hotel was upto its usual standard
Verified traveler
not what we had hoped for
This hotel looked tired and certainly not what I could consider a four star hotel. It felt old and dirty although it was clean. The room was what I think of as a US budget hotel type room. Nothing special and adequate for a one night stay. Certainly not what I would think of as a four star hotel room. By far this room was a disappointment compared to the four other hotels we stayed in while in China.
The staff was not very helpful and wrong about information they gave us. We had asked if breakfast was included on our reservation and was told no only to find later that breakfast was indeed included. We missed out and were not happy about it.
The staff was not very helpful and wrong about information they gave us. We had asked if breakfast was included on our reservation and was told no only to find later that breakfast was indeed included. We missed out and were not happy about it.
Verified traveler
OK for businses trip
Fine for business trip, few staff speak English, Gym does not have much kit and you have to phone up to get it unlocked if you want to use it
Siddharth
The Hotel as claimed is not close to any business district, the closest subway is a 15 mnts walk unlike what has been claimed on the website. Check out was pathetically slow, and hardly any options for transport to places like HK are arranged from the Hotel
Verified traveler
super affordable price
price is cheap, next to big shopping mall, in the heart of Shenzhen. Room is clean and modern. You dunt complain if you are offered with such a price
Joyce
Things to know...
1. Hong Kong is NOT considered a part of China, so even though no Visa is required to enter Hong Kong, a Visa IS required to enter Shenzhen where the Watergate Novotel is located.
2. Even though the Hotels.com listing specified that a shuttle is available from the airport, it has limited hours and you must schedule it in advance...there may even be a separate charge for it.
3. A bench tucked under the escalator on the 2nd floor restaurant area makes a decent bed, and as an added bonus, you will learn to say \"please watch your step\" in Chinese.
2. Even though the Hotels.com listing specified that a shuttle is available from the airport, it has limited hours and you must schedule it in advance...there may even be a separate charge for it.
3. A bench tucked under the escalator on the 2nd floor restaurant area makes a decent bed, and as an added bonus, you will learn to say \"please watch your step\" in Chinese.
C
Great hotel in Shenzhen
Arrived to friendly service, good facilities (basic, but very clean and precisly what is required for business travel).
Nice room and bathroom, all shampoos and shower gels supplied - very nice.
Great value and well worth a revisit.
Nice room and bathroom, all shampoos and shower gels supplied - very nice.
Great value and well worth a revisit.
Anonymous
Feel like a 3 star hotel.
It is just like a 3 star hotel. The fitness center and the swiing pool are not realy in service. I called and finally one opened the fitness room for me, inside the weights were rusted.
Better
Novotel Watergate Shenzhen Hotel Review
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Location & surroundings
Novotel Shenzhen Watergate
1019 Shennan Middle Road, Futian District, 1019, Shenzhen Shi, China
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Novotel Shenzhen Watergate
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