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The Raphael Penthouse Suites

Gauteng- Johannesburg · South Africa

Fifth Street,South Towers,Nelson Mandela SquareView location

8.6/10Excellent52 Reviews
Cleanliness9.0/109.0
Service8.4/108.4
Comfort8.6/108.6
Condition8.2/108.2
Neighborhood9.6/109.6
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Raphael Penthouse Suites

Raphael Penthouse Suites, offers ‘all suites' accommodation, including long and short-term stays, for the discerning guest who wishes to enjoy the cosmopolitan buzz of city centre living.

Overlooking Nelson Mandela Square, with all its restaurants, lifestyle options and the adjacent Sandton City Mall, Legacy Corner Mall and the Michelangelo Towers Mall. Raphael Penthouse Suites offers an unparalleled lifestyle for the fortunate few. Luxury has never been this convenient.

Read more about this hotelShow less

With a stay at Raphael Penthouse Suites in Johannesburg (Sandton), you'll be steps from Sandton City Mall and Nelson Mandela Square. This family-friendly guesthouse is 3.6 mi (5.8 km) from Melrose Arch Shopping Centre and 7.4 mi (11.9 km) from Montecasino.

Make yourself at home in one of the 60 guestrooms, featuring kitchens with refrigerators and ovens. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.

Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. A train station pick-up service is provided at no charge (available 24 hours), and free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 6:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets not allowed Service animals not allowed

Important information

  • You need to know
    • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately ZAR 275 for adults and ZAR 140 for children
    • Airport shuttle fee: ZAR 1090 per person (one-way)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Sandton City Mall 0.1 km / 0.1 mi
Peacemaker Museum 0.1 km / 0.1 mi
Sandton Convention Centre 0.3 km / 0.2 mi
Nelson Mandela Square 0.8 km / 0.5 mi
Johannesburg Stock Exchange 0.9 km / 0.6 mi
The MARC 1 km / 0.6 mi
Morningside Mediclinic 2.1 km / 1.3 mi
The Wanderers Golf Club 4 km / 2.5 mi
Hyde Park Corner 4 km / 2.5 mi
Melrose Arch Shopping Centre 4.4 km / 2.7 mi
Dunkeld West Shopping Centre 4.6 km / 2.8 mi
Wanderers Stadium 4.8 km / 3 mi
Delta Park 4.8 km / 3 mi
The Zone @ Rosebank Shopping Center 5 km / 3.1 mi
Rosebank Mall 5.5 km / 3.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 60
  • Number of floors (main building): 4
  • Suites: 60
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
  • Airport
  • Golf course
Show 49 more facilities & services
  • Entertainment Area
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Secure parking
  • Valet parkingExtra charge
  • Airport Shuttle
  • Room service
  • Laundry service
  • LaunderetteExtra charge
  • Medical service
  • Babysitting serviceExtra charge
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Shop
  • GardenExtra charge
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Private pool
  • Towels and bed linen
  • Bar
  • Non-smoking area
  • Smoking area
  • Air conditioning in Restaurant
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Sauna
  • Solarium
  • Early Check-in
  • Early departure
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room LUXURYRoom • LUXURYROO.LX

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    Room LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO BEDSDOUBLE • TWO BEDS • 2 Bedrooms • 148 m²DBL.2B-1
    DOUBLE TWO BEDSPhoto unavailable15 photos

    The Raphael Penthouse Suites

    DOUBLE TWO BEDS

    Room photos

    15 photos

    Room overview

    Non-smoking room
    Room size
    148 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Double bed 131-150 width
    Bedrooms
    2
    Room type
    DOUBLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2B-1

    Room amenities

    • Slippers
    • Electric Kettle: 1
    • Dining Area
    • Oven: 1
    • Housekeeping
    • Smoke detector
    • Satellite TV
    • Desk
    • Toiletries
    • Extra beds on demand
    • DVD player
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Balcony
    • Living room: 1
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Ironing set
    • Washing machine
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Kitchen utensils, plates & cups
    • Internet access
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub: 1
    • Shower: 1
    • Bathroom: 1

    Facilities with extra charge

    • Turndown service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE LUXURY ONE BEDROOMSINGLE • LUXURY ONE BEDROOMSGL.B1-LX

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    SINGLE LUXURY ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    LUXURY ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.B1-LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    SUITE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE ONE BEDROOMSUITE • EXECUTIVE ONE BEDROOMSUI.B1-EJ

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    SUITE EXECUTIVE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXE • 1 Bedroom • 70 m²DBL.DX
    DOUBLE DELUXEPhoto unavailable11 photos

    The Raphael Penthouse Suites

    DOUBLE DELUXE

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    70 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Room amenities

    • Electric Kettle: 1
    • Dining Area
    • Housekeeping
    • Smoke detector
    • Satellite TV
    • Slippers
    • Desk
    • Toiletries
    • Extra beds on demand
    • DVD player
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Terrace
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Kitchen utensils, plates & cups
    • Internet access
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub: 1
    • Shower: 1
    • Bathroom: 1

    Facilities with extra charge

    • Turndown service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GRANDRoom • GRANDROO.GD

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    Room GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT GRANDAPARTMENT • GRANDAPT.GD

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    APARTMENT GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PENTHOUSEDOUBLE • PENTHOUSEDBL.P6

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    DOUBLE PENTHOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PENTHOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.P6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin LUXURY ONE BEDROOMDouble or Twin • LUXURY ONE BEDROOMDBT.B1-LX

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    Double or Twin LUXURY ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    LUXURY ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.B1-LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT LUXURY TWO BEDROOMSAPARTMENT • LUXURY TWO BEDROOMSAPT.B2-LX

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    APARTMENT LUXURY TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    LUXURY TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE LUXURY ONE BEDROOMSUITE • LUXURY ONE BEDROOMSUI.B1-LX

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    SUITE LUXURY ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    LUXURY ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE TWO BEDROOMDOUBLE • DELUXE TWO BEDROOM • 2 Bedrooms • 130 m²DBL.B2-DX
    DOUBLE DELUXE TWO BEDROOMPhoto unavailable15 photos

    The Raphael Penthouse Suites

    DOUBLE DELUXE TWO BEDROOM

    Room photos

    15 photos

    Room overview

    Non-smoking room
    Room size
    130 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Double bed 131-150 width, Queen-size bed 150-154 width
    Bedrooms
    2
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.B2-DX

    Room amenities

    • Dining Area
    • Shower: 1
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Kitchen utensils, plates & cups
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Washing machine
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Balcony
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • DVD player
    • Extra beds on demand
    • Toiletries
    • Desk
    • Slippers
    • Satellite TV
    • Smoke detector
    • Housekeeping
    • Oven: 1
    • Electric Kettle: 1
    • Bathroom: 1

    Facilities with extra charge

    • Turndown service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE ONE BEDROOMDOUBLE • EXECUTIVE ONE BEDROOMDBL.B1-EJ

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    DOUBLE EXECUTIVE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.B1-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room EXECUTIVERoom • EXECUTIVEROO.EJ

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    Room EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVE • 26 m²DBL.EJ
    DOUBLE EXECUTIVEPhoto unavailable13 photos

    The Raphael Penthouse Suites

    DOUBLE EXECUTIVE

    Room photos

    13 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Room amenities

    • Microwave
    • Bathroom: 1
    • Shower: 1
    • Bathtub: 1
    • Hairdryer
    • Electric Kettle: 1
    • Dining Area
    • Housekeeping
    • Smoke detector
    • Desk
    • Toiletries
    • Extra beds on demand
    • DVD player
    • Cot on demand
    • Wi-fi
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Ironing set
    • Direct dial telephone
    • TV
    • Radio
    • Fridge
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin GRANDDouble or Twin • GRANDDBT.GD

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    Double or Twin GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE GRANDSINGLE • GRANDSGL.GD

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    SINGLE GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO KING BEDSSUITE • TWO KING BEDSSUI.2K

    Photos are not available for this room type.

    The Raphael Penthouse Suites

    SUITE TWO KING BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2K

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Raphael Penthouse Suites

8.6
Excellent
52 Reviews
Cleanliness
9.0 /10
Service
8.4 /10
Comfort
8.6 /10
Condition
8.2 /10
Neighborhood
9.6 /10
Amenities
8.6 /10
20 reviews shown
2/10
Poor
12 Jul 2026
Sushmit
Atrocious behaviour of staff as my 14 year old daughter was refused entry and assistance because she forgot our room number and the Reception refused to our room for over 10 minutes leaving her extremely distressed. Could not get porter services on the day of checkout from the room inspite of pre-alerting them over 30 minutes prior. Rooms would not be be serviced unless you called for the team. WiFi unstable the whole time, cable TV without HD in such a high end establishment, the list is endless. This is the fifth time I have stayed at Raphaelz albeit first time with family and last time I would stay there. I would not recommend it to any person. Very disappointed with the price paid.
Family_with_children
10/10
Exceptional
08 Jan 2026
Miranda
The room was spotless, and the staff is friendly, helpful, and willing to go an extra mile to assist with anything needed. Loved it 😍
Leisure
10/10
Exceptional
24 Nov 2025
Anthea
Very friendly staff and good sized room and amenities. Great location.
Business_and_leisure Partner
10/10
Exceptional
28 Sep 2025
MohamedHydrosJassem
Excellent
10/10
Exceptional
24 Sep 2025
LOPHEE
Everything about Raphael Penthouse Suites is excellent: great location, clean and comfortable room, courteous service and very reasonable price. If I visit Johannesburg again, I will definitely stay here again.
Friends_and_family Family
10/10
Exceptional
03 Jul 2025
Sachin Dilip
Staff were very attentive and helpful
Friends_and_family Family
10/10
Exceptional
26 Jun 2025
David
Great staff. From the moment we arrived to when we left, they were so helpful and friendly. Will definitely come back
Business_and_leisure
10/10
Exceptional
27 May 2025
Socrates
It took a while to fix the sauna
Business_and_leisure Family
2/10
Poor
13 Mar 2025
Karen

Bedbug City hotel

My stay would have been good if we were not eaten up by bedbugs. We did not sleep the entire night as I was itching uncontrollably by the bites. I caught one bedbug and took it to the reception desk. The receptionist was very nice and brought me a clean sheet and blanket to sleep in the chair as I could not sleep in the bed anymore. The next morning I was told by the morning receptionist that someone would contact me from the hotel. No one did not even by email. I reported it to my credit card company, and they refused to refund my payment of $283.45 for the nights stay. My biggest fear was bringing bedbugs back into NY with me. I think it was ridiculous that the hotel did not did not refund me as I did not want to write a negative review because I was waiting for them to do the honorable thing of refunding me.
Friends_and_family Family
8/10
Excellent
09 Mar 2025
RAMOTSUMI
Nice apartment
8/10
Excellent
05 Mar 2025
charles
Location. Very close to shopping center and restaurants.
Leisure Family_with_children
10/10
Exceptional
05 Mar 2025
Socrates
Nice and friendly
8/10
Excellent
30 Jun 2024
Alice
I liked the friendly and helpful staff, nice furnishings in the apartments and adequately stocked with all the necessities for such accommodation! The bed was comfortable with very nice bed linen! Like the proximity to Sandton City and Mandela Sq! All in all I thought the Raphael was very good value for money!

I did not like the view from my room.. faced the wall (but at least it wasn’t concrete and plain, but would have preferred a city view!
Business_and_leisure Self
10/10
Exceptional
29 Nov 2023
Ivan
Great place to stay. Near the mandela square with all the facilities.
Leisure Partner
10/10
Exceptional
06 Nov 2023
Renee
Attached directly to the mall made for an easy and convenient stay. Nice lounge and kitchen gave a nice homey feel and space you dont get in a hotel room.
Leisure Partner
10/10
Exceptional
22 Apr 2022
Taichi
Very nice and clean rooms. daily room cleaning was professional.
connected directly to the Sandton City mall so easy access to the restaurants and shopping.
Leisure Family_with_children
2/10
Poor
06 Dec 2019
Justin

Probably the worst hotel room in Sandton

Literally terrible experience in a shabby and worn out and hugely overpriced room. I'm traveling on business and booked this property because I thought I might benefit from the lounge area and kitchen but the carpet was soaking wet from leakage from the patio, the sofa was beyond worn out, the wardrobe doors didn't slide / close properly and the bedroom still has a square CRT TV as if it's 1994! Really a terrible shambles of an experience, not to mention lifts not working on the day I arrived.
Business
10/10
Exceptional
21 Nov 2019
Kenton

HIdden Gem, Great Location

Great location, great apartment, only one slight criticism and that was there was no iron or ironing board in the apartment.
Business
8/10
Excellent
27 Jul 2016
Bineet

Johannesburg at the Raphael

This is a great place to stay if you want quiet and businesses like environment but still in the midst of all the action
8/10
Excellent
28 May 2016
Verified traveler

Recent Stay

Furniture is dated and wifi poor.

Location & surroundings

The Raphael Penthouse Suites
Fifth Street,South Towers,Nelson Mandela Square, Sandton, South Africa

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The Raphael Penthouse Suites

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