Hyatt House Johannesburg Sandton

4/10

Poor

13 Jul 2026

ismail

lots of complaints
1. No hot water when i went to shower on second morning
2 here were no towels to take a shower despite asking reception for them as i had to attend a wedding function
3 No hand soap to wash hands
4 Only plus food is halal

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Richard

Clean rooms and quietness! Above all, the staff was very hands on.

Business

6/10

Pleasant

29 Jun 2026

Benjamin

The Breakfast receptionist .its a woman, dark, short and overweight with a wig. I don’t know her name but this is her description. She was the only female in the breakfast area on my last day. The male servers had no problem bringing my coffee to me at the table. When I asked her, she told me to get it myself, it’s self serve. After explaining to her this she ignored me. I reported her while she was standing there and she started antagonizing her coworker! I would’ve given this property at least a 4 star but this!

10/10

Exceptional

18 May 2026

Quie-Ying

We liked how quiet it was. We had a ground floor room with an open plan living and kitchen for our 8 night stay. It was very comfortable and felt like a home from home.

Partner

8/10

Excellent

11 May 2026

PATRICK

Good size room with fridge, microwave and kettle. Staff are good, free parking , bfast good. Supermarket , restaurants, bottle shop 800 mtrs away. Hotel located in a secure quiet area. Only problem hotel does not have a bar , they can order alcohol in for you at a expensive price. Go up the road and get your own supplies.

Self

8/10

Excellent

23 Apr 2026

Katie

Good amenities and staff were helpful and friendly. Probably better suited to business travellers and not families such as us.

10/10

Exceptional

02 Apr 2026

Nadira

The staff makes this place a great place to stay! The gents and ladies in reception, the breakfast waiting staff, the laundry ladies, were all so so helpful.

The security at the boom were all really friendly, and helpful


Only deducted a couple of points because the plug point in one bedroom wasn't working and someone's used plates were in the oven.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Ayaaz Ahmed

Customer service not helpful at all infact no response.

8/10

Excellent

23 Dec 2025

Ornella

Just love the staff and the place is so calm

Self

6/10

Pleasant

01 Dec 2025

Lyatitima Ernest

Nice safe choice

Self

8/10

Excellent

27 Oct 2025

Keith

Pool was not clean. Room below the gym

Leisure Partner

10/10

Exceptional

23 Oct 2025

Ronie

It’s nice and comfortable.

Self

10/10

Exceptional

22 Oct 2025

Frances

Amazing staff! We loved our stay!

Leisure Family

10/10

Exceptional

20 Oct 2025

Frances

The room was amazing and clean. Staff was great as well. 10/10

4/10

Poor

28 Sep 2025

Dustyn

The hotel was hard to find with our taxi. The address on website was different from the on Google Maps and Bing. So we first went to wrong place which was not in a good area. The hotel itself was in a secure place and we were greeted and quickly checked in by staff. Restaurant and bar onsite. The room was very clean, spacious and had great amenities (stove, fridge, microwave). Not really a lot of conveniences near by. Most of the restaurants were near or in the mall. It is within driving distance of the Apartheid Museum and Mandela Square.

Friends_and_family Friends

4/10

Poor

18 Sep 2025

Chad

My stay at Hyatt House Sandton was extremely disappointing. My initial requests before arrival were ignored, and I ended up being moved between three different rooms due to broken air conditioning, a nonfunctional TV, missing amenities, and even an oven that exploded. Housekeeping never delivered basic items like washcloths without repeated requests, and service was slow, unresponsive, and at times unfriendly. The final room still had broken fixtures, no working phone, and constant noise from the pool and restaurant area. While one front desk agent tried his best, overall the experience was unacceptable for a Hyatt property, and I will not return.

Leisure Family

2/10

Poor

17 Sep 2025

Ayaaz Ahmed

They dont have any thing good specially customer service

Leisure Family

6/10

Pleasant

14 Sep 2025

Michael Gene

Nice rooms but lacked services.

Room was clean, air conditioning fine. Common area such as bathrooms not cleaned often necessarily, garbage cans still full the next day.

Food service at restaurant sparse, butternut soup was delicious. Our second night there, they had very limited offering due to an event they had there which was very very disappointing, only 3 options available hamburgers, chicken sandwich or pizza. Wanted a salad and their soup but was not offered because of group. Bar service was only one lady who was incredibly slow, was a makeshift bar at the back of pool area…was very strange.

Friends_and_family Friends

10/10

Exceptional

18 Aug 2025

Alvin

Excellent, welcoming and attentive staff!

Leisure Partner

10/10

Exceptional

14 Aug 2025

michael

Very good hotel, and a good price. Breakfast is above average for an included package, staff very friendly.

4/10

Poor

10 Aug 2025

Verified traveler

No heaters on a freezing weekend

Middle of winter and the aircon heaters where not working in both rooms.
Hotel receptionist did not inform us us after leaving our contact deatols and requesting a follow up. Hotel did not have a heater per room to give us.
T V was not working.

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Pawel

Superb

Self

8/10

Excellent

27 Jul 2025

Catrina

Overall, the customer service was amazing. The staff were welcoming, warm and friendly. Food choices were limited. However, there are restaurants in the area that are walking distance, including a grocery store. I definitely recommend this location.

Leisure Family

10/10

Exceptional

25 Jul 2025

VICTOR

Very good service and value for money

Business Self

4/10

Poor

24 Jul 2025

Riaaz

Breakfast was cold and all the reception said was next time it will be hot. Only 1 person had hot water for their shower.

Business

10/10

Exceptional

22 Jun 2025

sean

Great room and food!

Business_and_leisure Self

4/10

Poor

29 May 2025

Tyler

Certainly not to any Hyatt brand status. Not in Sandton central - off the beaten path. Certainly would not choose this hotel again. Degrades the Hyatt reputation.

Partner

10/10

Exceptional

29 Mar 2025

Asanda

Friendly staff, great location, comfortable room - great value for money!

8/10

Excellent

26 Mar 2025

Jewel

Safe and Quiet

Business Partner

10/10

Exceptional

22 Mar 2025

Catherine warner

Property was very quiet and allowed me to relax. The staff were wonderful and welcoming and was greated with a smile everyday.

Leisure Family

10/10

Exceptional

21 Mar 2025

Alexander

The Hyatt House is a fine hotel. The staff were friendly and easy to talk to. They made a cheerful atmosphere. The room was clean and more than expected. 10/10 would recommend.

Leisure Family

6/10

Pleasant

25 Feb 2025

Tourism and Business

Hyatt review

I have stayed here a few times and the staff are always amazing. however, they have changed their restaurant to become a conference venue so breakfast and supper are served at a small bistro at reception, it is not the best place to sit and have a meal, noisy and cold - not intimate at all.

Business

8/10

Excellent

20 Jan 2025

Yusuf

Comfortable stay

Very comfortable stay. Excellent service and friendly staff. Only issue i had is that considering this is a Muslim owned establishment there was no tap or hand shower in the toilet

Partner

8/10

Excellent

12 Jan 2025

Moonsamy

Most staff were very friendly and accomodating with our requests. The staff at the breakfast cafe were the best and the food was amazing. Only downside is it was very noisy at night and we struggled to sleep with the noise of people outside and in the passage. There was a car with a loud exhaust that was reviving its engine on thr property around 11.30pm and went on for a while before it drove off.

Leisure Partner

10/10

Exceptional

07 Jan 2025

Piyush

Wonderful. Will stay again!

Business_and_leisure Self

8/10

Excellent

05 Nov 2024

Ellen

There was a bit of confusion on check in but they finally got all right. The room was clean and quiet with good a/c. Breakfast was good enough. The staff was helpful.

Partner

8/10

Excellent

03 Nov 2024

Dekontee

Security, customer satisfaction

Business_and_leisure

6/10

Pleasant

30 Oct 2024

Celia

Comfortable stay

Clean and comfortable accommodation. However, we arrived for check in just after 14h00 and still had to wait about 20 minutes before a room was allocated.

10/10

Exceptional

21 Oct 2024

Antonio

Great stay

Lovely hotel and very friendly staff. Was an amazing experience. No problems at all

Friends_and_family Friends

6/10

Pleasant

25 Sep 2024

Verified traveler

Sandton

Stayed 6 nights in a 1 bedroom suite. Initial suite was on the 2nd floor facing the boundary/neighbouring property, the suite was unbearably warm with 1 aircon in the bedroom cooling only the bedroom. I requested for a room change and was offered a suite on the 1st floor facing the pool, this suite was much cooler, however was located directly below the gym.. running on the treadmill was clearly audible in my suite. The suite was clean, neat & tidy, shower cubicle a bit too small, bedroom a bit tight as well,ok for 1 person, mattress a bit firm, kitchen well equipped, I definitely suggest that the owners invest in quality pillows and new towels. . these are a must. The rooms need soundproofing as well. Breakfast was excellent with a varied selection over the 6 days. Having a halaal kitchen made my stay worthwhile! Ordered dinner once… the food was outstanding! .. authentic Indian cuisine.

Business

10/10

Exceptional

24 Sep 2024

Freda

So welcoming and friendly staff especially Uncle Bruce . Felt like home

Business_and_leisure Self

10/10

Exceptional

02 Sep 2024

SITHETHELELO

Beautiful place and great service from the staff!

Business_and_leisure Self

10/10

Exceptional

31 Aug 2024

Leepez

It was peaceful, very quiet

4/10

Poor

30 Aug 2024

Ranjna

Reasonable stay. Breakfast choices limited. Away from the buzz of city n airport.

Self

10/10

Exceptional

19 Aug 2024

muad

Nice hotel and nice staff

10/10

Exceptional

04 Aug 2024

ISAIAH

Perfect for family vacation

Awesome experience

Friends_and_family Family

10/10

Exceptional

30 Jul 2024

Fatima

We had an amazing time. Love that the hotel is fully and strictly halaal so we could have dinner and breakfast without any reservation. Only we expected a big 3 bedroom family apartment but it was 3 separate apartments with interleading doors.. so there isnt a lounge or a dining area big enough for everyone to be seated at once. Other than that it was fantastic

Friends_and_family Friends

8/10

Excellent

29 Jul 2024

Matshediso

It was overall a great stay. There was a bad smell in the bathroom and I hope they sort that out. It however didn’t take anything away from my wonderful stay.

10/10

Exceptional

27 Jul 2024

Justin

The staff were so kind and accommodating! The environment was very positive and friendly!

Business Self

4/10

Poor

21 Jul 2024

Verified traveler

Average, not likely to return

I've stayed a few times previously but probably won't go back. There was a conference there at the time so hotel guests had to eat meals in a tent in the car park, there was not enough parking, so I had to park in the street, whilst the conference was on. The room I stayed in had interleading doors, therefore it was noisy due to my noisy neighbours. Rooms are fine.

Business

10/10

Exceptional

19 Jul 2024

Matshediso

Peaceful stay

Business Self

10/10

Exceptional

14 Jul 2024

Theckla

Staff members were excellent.
Everything was good except during check in we have to wait to exactly time.

Leisure Friends

10/10

Exceptional

04 Jul 2024

DrK Travel

The music around reception is a bit loud, if the volume could be turned down a notch so one doesn’t have to scream to be heard by reception it would be great.

Business_and_leisure Self

4/10

Poor

10 Jun 2024

Gabriel

No bar to buy drinks

10/10

Exceptional

26 May 2024

Ashok kumar

Good comfortable rooms. Shower is small

Business Self

10/10

Exceptional

27 Apr 2024

Imraan A

Great hotel

pretty good, nice area and safe to get there, staff friendly and helpful

Business

6/10

Pleasant

31 Mar 2024

ABHISHEK

Need some maintenance in rooms

Rooms are convenient with kitchenette but have either TV or AC problems. Had to change room twice due to AC issues. Restaurant menu is very limited with hardly any vegetarian option.

Business

8/10

Excellent

17 Mar 2024

KEVIN

Stayed for 2 nights and treated like family... great place to stay!
KO

Business Self

10/10

Exceptional

22 Feb 2024

Laura

Wonderful staff, beautiful property. Excellent breakfast and gym. We had a two bedroom suite which was very spacious and had everything we needed.

Leisure Family

10/10

Exceptional

28 Jan 2024

Silei

I had a great time staying with Hyatt House Sandton. Highly recommended.

10/10

Exceptional

24 Jan 2024

Silei

Fantastic stay! Friendly staff, fresh room, safe area, highly recommended!

Business_and_leisure Self

10/10

Exceptional

22 Dec 2023

Gertrude

The place was clean, spacious and the free breakfast was amazing! Would definitely stay here again.

Leisure

10/10

Exceptional

20 Dec 2023

Lebogang

We had a wonderful stay

8/10

Excellent

16 Dec 2023

Ahmed

Good stay

Nice vibe, good staff, warm n friendly.
Close access to major roads so conveniently located.

Hotel = good use of space. Lovely tree top chill area.

Improvement = better pillows, bathroom sink(tiny), need better selection on dstv channels.

Partner

10/10

Exceptional

11 Dec 2023

Ahmad

Pleasant

Absolutely friendly staff, made it quite pleasant together with their efficiency.


Beds and pillows need an upgrade,
Weekday breakfast options very limited, abit more variety on the weekend.

Friends_and_family Family

10/10

Exceptional

17 Oct 2023

darius

Great place to stay. Quiet. But it has restaurant, bar, fitness. Nice boutique hotel

Leisure Family

8/10

Excellent

24 Sep 2023

Hazrine

A cosy hotel in Sandton , will recommend it any day as it is value for money

8/10

Excellent

29 Aug 2023

Martin

Overall good.
TV in the bedroom did not work.
Mould on the ceiling in the bathroom.
Staff friendly.

Business_and_leisure Self

4/10

Poor

26 Aug 2023

fabien

Breakfast was terrible and room was dirty

Business_and_leisure

10/10

Exceptional

10 Jul 2023

Marica

The staff were friendly and helpful. The breakfast (included) was excellent. The rooms have lovely wood floors and having a kitchenette was very useful. The hotel was very quiet and the heating unit was soundless and effective.

Business_and_leisure Self

8/10

Excellent

13 Jun 2023

Diane

The hotel felt more relaxed and friendly than the bigger chain type hotels. I'd stay here again.

Business Self

10/10

Exceptional

02 May 2023

Ighsaan

Excellent

The staff was so friendly, always willing to help . Even the cleaning crew always greet you with a smile whenever they pass . Loved the breakfast, more than sufficient items to choose from. The room was spotless and clean.will definitely come back

Friends_and_family Friends

10/10

Exceptional

16 Mar 2023

Augustine

Our stay was very enjoyable. The staff was great and offered their kindness and help if we needed. Will certainly come back.

Leisure Partner

10/10

Exceptional

25 Oct 2022

Thomas

It is a bit far from touristic places
Otherwise a great place I would recommend to anyone visiting Sandton, Jo'burg.

For long stay, the breakfast is monotonous

Leisure Partner

10/10

Exceptional

16 Jun 2022

Bhekie

Reception staff.. awesome. Hotel -very clean.. nice place

Friends_and_family Family