Name: Odyssey Luxury Apartments
Address: 164 Rivonia Road, Johannesburg, 00000, ZA

4/10

Poor

03 Sep 2025

Praise

Dirty apartment, uncomfortable beds, stained sofa, stained linen, broken kitchen bics, staff doesn’t clean your room even when you request you have to follow up, no bathroom amenities, definitely not as advertised. Not luxury at all- far from it. Waste of money.

Business_and_leisure Family_with_children

2/10

Poor

11 May 2025

Lelethu

The property was a let down and should not be considered luxury apartments.

Leisure Self

2/10

Poor

12 Apr 2025

Mirko

He dont have a good customer care service

Business Friends

6/10

Pleasant

26 Sep 2024

Christine

Not as expected

The apartments are gated providing a layer of security which was appreciated. Upon arrival when using the showers it was apparent they haven’t been cleaned in some time and the towels were dirty, refolded, and still wet. Not like the pictures.

Friends_and_family Family

6/10

Pleasant

07 Aug 2023

Verified traveler

Not the best

Unit was very dirty, floor in bathroom covered in hair, and a lot of maintenance is required in the unit.

Bath towels are so tiny, and very stained and had hair embedded in the towels
Shower had no pressure, shower head attached with tape.
Where tiles are broken in the shower the problem was resolved with silicone.
Walls and ceiling very dirty and aircons dont work

Business

10/10

Exceptional

06 Aug 2023

BahPna

Great personnel. Very professional and kind.

The location is wonderful and safe.

Business_and_leisure Self

6/10

Pleasant

04 Apr 2022

Sebastian

Great Place, good stay but false Advertising

My stay was a mix bag, let me start with the bad. I booked a Standard Twin Room which showed a Couch, nice big balcony and a Washing Machine. When I arrived they gave me a narrow room, with a 60cm desk, a stool and a 40cm wide balcony. After a long discussion the 'Manager' told me that I was correct with seeing pics of an Apartment and not the Twin but the description was correct and I should have seen it. Totally false Advertising on their part. They asked now for an extra fee, which I wasnt willing to pay. Long story short: Hotel.com compensated me with a voucher and the Manager gave me a better rate for the room on the pictures I booked.

Now the good after the first bad impression.

The room were BIG. Nice view, good bed, the cleaning lady, the inside and at the gate guards are very lovely.
I spoke to the manger about the deposit issues mentioned on the reviews and she said its a problem with international cards, so I gave them cash which I received back on checkout (exactly the same notes I gave them).

What I want to mention to their benefit as well. They have updated the pictures now, which reflects the correct room. I only can recommend the upgrade to the bigger apartment. Its worth the extra money.

Overall. If they would have upgraded me based on their mistake it would have been a fantastic stay, The initial discussion and suggestion that I did a mistake by not reading the description even tho the pics showed the bigger room, was just a bad start for a great stay

Self

2/10

Poor

08 Aug 2021

Verified traveler

A potential SCAM

I just wish I had paid more attention to what some of the other reviews said about Odyssey. It was a terrible stay for my family and I. There also seems to be a scam with the rooms. What you see in the pictures is NOT what you will get. Really, it was just a terrible experience through and through.

Friends_and_family Family

6/10

Pleasant

04 Apr 2021

Verified traveler

in my room locker was locked , and the chimney was not working and crockery not clean well , other amenities was good

Business Friends

8/10

Excellent

08 Nov 2020

Sharon

SA Hockey Training Camp

Accommodation was very central to all our hockey games. Room was spacious and tidy. So nice to have a bath AND shower. Security was very friendly and helpful.

Partner

4/10

Poor

26 Aug 2020

Preggy

Poor Standard

The cleanliness of the off the apartment was not up to standard

Stained Tatty towels
Discoloured Bedding
The kettle was fouled , up , and even though i left it out to be found , it was put back as is
Iron Did not work

Wont book there again

Business

6/10

Pleasant

15 Mar 2020

Seun

I hate the studio room no chairs in it

Self

8/10

Excellent

30 Dec 2019

Lucy

Fun!

We had a pleasant stay at the venue. The housekeeper was very responsive to the issues that we raised.

Friends_and_family Family

2/10

Poor

28 Oct 2019

Verified traveler

Terrible hotel. I'd never stay there again. The rooms were nasty and the service poor

Friends_and_family Family

2/10

Poor

12 Oct 2019

Grant

Not recomended for female guests.

The experience was really bad and I would seldom if ever say this about any accommodation in Johannesburg. Apartments of this nature needs to have 24 hour access to skilled management. This was not the case. Noise by other guests is not managed appropriately and the security guard is your last line of defense when things go wrong. They are unapologetically unprofessional and not even close to expectations.

2/10

Poor

30 Sep 2019

King

it's a scam and you Expedia as a credible entity is aiding them to rob customers

2/10

Poor

14 Aug 2019

Eduardo

the worst place ever never to go back

Bad security, worst service that anybody can have plus i was robbed at gun pointed right at the gate nobody did nothing to help because they took forever to open the gate (superior orders) so that allowed the thieves time to do their job, they took my phone, watch and some shopping bags i made that had shoes, sneakers, that was a inside job because i could track on my laptop and see where was my cell phone (iphone) and was inside property on the other side that i was staying and i even said and show that the police but nothing was done, funny thing they even ask me where that place was, yeah i'm the tourist, well i have check out and so far they didn't even return my security deposit it has past more than 15 days i already sent e-mails asking that but no even a word, yeah this was the worst place i ever been in my life besides being robbed thanks God i'm alive thats the only think i can see good in all this

Business

6/10

Pleasant

07 Jul 2019

Beatrice

The studio beds were too tiny. Good for children but not adults.

Leisure Self

10/10

Exceptional

25 Jun 2019

Lee

I’ll be back

Great Value for Money

Partner

2/10

Poor

12 Jun 2019

Verified traveler

Check in very bad. Room very bad: tv not working. No table for work. Not wifi signal.

Leisure Self

8/10

Excellent

10 Jun 2019

Sandra

Definitely recommended

Place is very clean and in a good area. Only bad experience was the 8 hour power cut on my first day as well as some people making too much noise at night and early in the morning.

4/10

Poor

10 Jun 2019

Gift

No Electricity

not so good. i was working from the hotel when electricity went off the whole day even my first knight there was no electric. they have bad wifi connection

10/10

Exceptional

15 May 2019

mihloti

The place is very beautiful and i enjoyed my 1 night stay. The only thing which it didnt suit me well was the holding deposit because they said is for breakages but when u check in no 1 goes in with you to check if all items are there on ur arrival but they inspect when u check out.

Partner

10/10

Exceptional

24 Apr 2019

Stan

Comfortable modern apartment (spacious and new), close to everything - shops and restaurants and very safe.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2019

gerald

Great place to stay

The check in was not brilliant as email confirming my booking was only received by Odyssey a few minutes before I arrived... So I had no room booked at the start.. The manager Debbie worked her magic and I got a room in the end. The Apartment was beautiful. Very clean, quiet and very modern.

Family

2/10

Poor

03 Jan 2019

ADEBAYO

Worst experience ever

My family’s stay was very very horrible, horrible customer service, power outbreak, lift(elevator) not working for days, only one air conditioning working.
Please stay away from this property.
They saw my complaints and didn’t care to answer.
I have never seen such in a 4 star hotel . Owner of property needs a fresh management, if not this property will crash ..

Family

6/10

Pleasant

03 Dec 2018

Verified traveler

Check-in was awful, I had paid upfront but the lady could not find our booking. Eventually I saw my name on a printed page lying on her desk. The Hotel is very noisy, Friday Morning we were woken up to staff screaming and shouting to one another at 7am. Friday evening, when returning to the hotel we found the door open with the keys inside...the cleaners left it for anyone to help themselves! Then, when checking out the hotel has the cheek to check that we didn't steal anything (after leaving the room open for all and Sundry)!!!!

The room was neat and clean and the location was good. I guess it is a cheap hotel so you get what you pay for.

Partner

10/10

Exceptional

24 Jul 2018

Verified traveler

Would recommend having coffee/tea provided as not many arrive with these items especially when checking in late

6/10

Pleasant

15 Jul 2018

Michaela

Such potential but so disappointing

The room stank of stale smoke even though the rooms are non smoking. Noise policy of the building was not enforced.

10/10

Exceptional

19 Jun 2018

Valerie

Very nice. Comfortable. Clean and quiet.

4/10

Poor

10 Jun 2018

Melanie

Will give this place a miss in the future

Not very accommodating of international guests, no flexibility of early check in or late check out - these had to be by prior arrangement at high cost. No one is available to assist in the evenings - I needed a hairdryer, which I found strange that the room did not include this, as it standard in every hotel that I have stayed in. No one could assist me until the next morning, and I was late for my appointment as result of this. No carpets were in the room, in the middle of winter, it is not pleasant to get out of bed and place your feet on cold tiles. No complementary water. Driving in through the security gate late one evening I was tailgated, the security at the gate did nothing to stop the car behind me and question them. Not good in a city where hijackings are rife. Was not good value for money at all. On the positive side, it is centrally located and given that it is a fairly new building, the apartment was clean.

2/10

Poor

01 Jun 2018

A C

Admin poor an not available
Nit attending to noisy guests 4am

10/10

Exceptional

17 May 2018

Abigayil

Great place to stay

Great place to stay. Home away from Home.

10/10

Exceptional

26 Mar 2018

Imraan Abdul

Good choice if you want to stay in Sandton area

very nice and comfortable, Wifi was good as well. quiet area

6/10

Pleasant

05 Feb 2018

Verified traveler

The check in staff was less than friendly; our room had faulty light switches so we had to turn the lights off by the breaker but other than that the room was nice for the price paid.

2/10

Poor

24 Jan 2018

Julie

Safe and secure

Despite being assured we could have late check out, I was told by another member of staff that we could not stay unless we paid. I told her that I was surprised, after the last two nights we had put up with leaking air conditioners in both the main bedroom and lounge. Just as a matter of good will, I would have thought she would let us check out later. She then said that we could stay till 12. I persisted and she said she would phone the manager.
I returned to the room and proceeded to wash and dry some clothes, as I thought I had plenty of time. Yet again another call from reception to say the contractors would be arriving shortly and we needed to vacate the room ( no mention of the managers response).
Such a lack of communication and empathy.

10/10

Exceptional

08 Jan 2018

Verified traveler

Nice Morden apartments

Apartment was very comfortable and spacious. It was beyond our expectation.

8/10

Excellent

31 Dec 2017

Khalid

Excellent

Perfect quite stay

Partner

10/10

Exceptional

13 Dec 2017

Loretta

Brilliant place, lovely and friendly hosts & staff

Family

8/10

Excellent

11 Dec 2017

G Trav

Great Value Great Location

This a great place to stay. Five minute walk to Morningside Mall, 5 minute drive to Sandton City Mall. Great internet. Friendly staff. Safe location.

6/10

Pleasant

05 Dec 2017

Verified traveler

Not what was advertised

There is a problem with customer service here, I met this front desk staff with attitude like I shouldn't be there. Most certainly the rudest person I ever met in hospitality business.

They shouldn't advertise a gym and swimming pool cos they don't really exist there, completely non functional.

10/10

Exceptional

03 Dec 2017

Verified traveler

Great stay

Excellent self catering apartment in a good location in Sandton

Family

8/10

Excellent

02 Dec 2017

Shabana

Nice location
Very clean

Partner

8/10

Excellent

27 Nov 2017

Lere

Beds

The gave us two single beds, when we requested a day before for a queen or a double.

8/10

Excellent

04 Sep 2017

Sharon

A great deal - 50% weekend!

A good weekend at the 50% rate.
But wi-fi was basically non existent.
Would have liked 2 chairs for eating as well as 2 bed side lights and tables.
Perfect situation for our weekend visit to family in Morningside. Did not know we would have to pay a refundable deposit upon arrival. We were told it would be refunded after the room was checked and an email would immediately be sent to confirm the refund. More than 24 hours later and no email received. Cause for concern perhaps?

Family

8/10

Excellent

24 Aug 2017

Verified traveler

Tasteful, spacious appartment

Spacious, well appointed appartment close to convenient shopping centre. Tasteful decor and quality finishes. No cleaning service after 12 noon is a little inconvenient. Spacious bedroom could benefit from a dressing table.

Family

8/10

Excellent

11 Aug 2017

Morne

Cleanness

I loved the fact that it was clean. Cupboards inside as well. It's was a no fancy no frills stay.

Partner

8/10

Excellent

08 Aug 2017

Verified traveler

No service

No customer service from the contact person on the website after receiving the incorrect room for the first night which was rectified the next day with no credit or refund or apology

2/10

Poor

07 Aug 2017

Mohamed

Bad service

Very bad service. Water was getting cold quickly. Solar was not effective. No blankets. Apt. Was cold. No liason persons to contact if you require help. Wont recommend.

Partner

8/10

Excellent

07 Aug 2017

Melisa

Perfect location