Name: Park Inn Sandton
Address: 118 Katherine Street, 118, Johannesburg, 2196, ZA

10/10

Exceptional

16 Mar 2020

Augusta

Lovely hotel

Lovely location. Nice part of town. We felt so comfortable we stayed an extra night. Thoroughly recommended

Partner

10/10

Exceptional

14 Mar 2020

Verified traveler

Good and clean environment,staff are very helpful

Friends_and_family Family

8/10

Excellent

10 Mar 2020

Verified traveler

This was a good place for business stay but didn’t offer currency exchange and expensive if taken taxi

Business Friends

8/10

Excellent

03 Mar 2020

Muhammed

Checking in was quick and fast.
The hotel was going through a face-lift at the time of my stay (Painting of the exterior).
The room that was allocated to me had an extremely strong paint smell, aircon was noisy, aircon switch was hanging off the wall and the bedside lamp had a nasty stain.
I queried this with the front desk and I was moved to another room on a different floor (after 45 minutes). The gentleman who assisted me ensured that rest of my stay was a pleasant one.

Friends_and_family Family

8/10

Excellent

27 Feb 2020

Siphiwe

Shower was sometimes cold and sometimes lukewarm...and the water pressure very low.

One staff member at breakfast...helping with frying of eggs....was ver angry and rude to guests.

Business

10/10

Exceptional

25 Feb 2020

Verified traveler

Everything's was perfect, will come again and again

Leisure Self

6/10

Pleasant

19 Feb 2020

Verified traveler

It was adequate and not terrible. No ice machine or bucket, (had to go to the bar for ice), and no fridge. The elevator has a strange system that does not allow you to go to any floor but the one your room is on. I was there with a relative who stayed on a different floor. Therefore the only way to get to him was to walk down the hall and use the stairs. Could not even take the elevator from his floor back to mine. Had to go to the lobby first then use my key to get to my floor. Also the rooms do not have wash cloths, only hand towels. We booked Kingsize rooms but was told when we got there, there are no kingsize standard rooms, only deluxe. They said the problem was with Expedia who falsely advertised. The rate was inexpensive but I’ve decided when I go back to Johannesburg, I’d rather try another hotel and pay a little more for better quality.

Business_and_leisure Family

10/10

Exceptional

18 Feb 2020

Verified traveler

Good service , Value for money. Great location. Breakfast was good.

Business_and_leisure Self

2/10

Poor

14 Feb 2020

Verified traveler

Unhygienic and unclean rooms

We stayed at the hotel for one night and it was a disappointing stay. The towels were dirty and had marks on it so had to use our own beach towels. The pillows were also unclean as was the bathroom, felt unhygienic.

I requested new pillow cases for the night from reception (in person) and they never came. Would not stay again and would not recommend considering the price.

Partner

10/10

Exceptional

10 Feb 2020

Mustafa

Good hotel with very good pricing

Business

10/10

Exceptional

07 Feb 2020

ANTHONY,UK

I like every services except that some of their U S B Charging system are not working or out dated

Friends_and_family Partner

10/10

Exceptional

27 Jan 2020

eurdsaa

Great value for money. Staff very attentive. Would recommended always.

Friends_and_family Family

2/10

Poor

24 Jan 2020

Verified traveler

The omelette was bad

Friends_and_family Family

8/10

Excellent

22 Jan 2020

Verified traveler

Location is great! Gym is under CONSTRACTION and has only two (2) machines. The room is getting old and the curtains with a carpet are getting stained. If you pay $50-60 dollars it is fine, but no more than that. Easy walk 15-20 minutes from Sandton train station. A driver Isic available to take anyone. I went to Nelson Mandela house for 20€ one way. Spars Supermarket is around the corner! Breakfast was so so. Croissants were suggy from the last night. Breakfast is 3 out of 10. All staff/personal was nice (Oriel, John, Jones).

10/10

Exceptional

16 Jan 2020

MaiMwai

The shuttle service to the mall came in handy. The kitchen serves really nice food. The staff is very friendly and they made our experience at the hotel exciting and memorable.

Business Partner

10/10

Exceptional

13 Jan 2020

Verified traveler

The staff was very friendly and helpful and went an extra mile to make sure we were happy.

Business_and_leisure Partner

10/10

Exceptional

11 Jan 2020

Mark

Park Inn

Nice and central hotel.

Business

10/10

Exceptional

17 Dec 2019

Nirvani

amazing stay

Business

6/10

Pleasant

16 Dec 2019

Verified traveler

N/A

N/A

Self

4/10

Poor

16 Dec 2019

FromHarlem

The male staff in the dining area are the worst; unprofessional and they do not understand customer service. Who hired them and why? The property also charges guests for parking and their advertised gym was closed. I'm never coming back to this hotel. Mildred the cook, however, was excellent; thanks Mildred.

Leisure Self

6/10

Pleasant

12 Nov 2019

arogundade

The swimming pool wasn't clean , the bedroom the shower wasn't working properly and the sink.
Thanks.

Leisure Self

8/10

Excellent

06 Nov 2019

David

The property wad close to everything including Mandela square

Friends_and_family Family

10/10

Exceptional

06 Nov 2019

Verified traveler

The rates were good...overall i would recommend this hotel
Hourly shuttle to sandton
Friendly staff
Water saving flushing system
It was clean and not stuffy
Breakfast was good

Cons
Soap dispenser was empty.... no soap or lotion... i had to request
Gym needs improvement
Dining area could use more classy furniture

Leisure Partner

2/10

Poor

02 Nov 2019

Travel Desk

Theft of $ 600

My $ 600 were stolen from my room during my stay for 1 week in Park Inn Sandton, Joburg in October 2019. I left for a business meeting in the morning and on my return, found that $ 600 is stolen from my bag. The hotel did the lock analysis & concluded that housekeeping has been coming for cleaning though the hotel never allowed me to meet that housekeeping member stating that it's against their hotel policy and neither I was allowed to see the video footage. Hotel management suggested conducting a polygraph test on housekeeping which was done confidentially by them along with the internally hired agency by the hotel. The result declared that the housekeeping staff is not guilty. The report seems fabricated so as the hotel can safeguard their interests & maintain the brand image of the hotel. To my surprise, I was informed that earlier also plenty of theft cases/breakage of safe as well as parked cars are stolen from Park Inn. The hotel seems to turn a blind eye to such incidents & its very hurting for the guests who are paying a decent amount to the hotel hoping that their belongings will be very safe in the hotel. I met GM of Hotel (Herman Brits), Housekeeping Manager (Tanya) & relationship manager (Siyaanda), they paid their condolence on this incident but the truth remains money is stolen from my room in the hotel. I would have appreciated if the hotel would have acted reimbursing this amount considering the fact that money is stolen from my room only.

Business

4/10

Poor

01 Nov 2019

Verified traveler

I had to ask for shower gel and lotion twice and they were never delivered. The quality of the sheets is so poor that I was uncomfortable sleeping the whole time I was there.

Business_and_leisure Self

8/10

Excellent

30 Oct 2019

Justin

The check in and service was good, however one of the rooms we have the aircon was not working but we were moved to one with a working aircon. Check out was fine, an issue was the level of noise in the morning from the area where the guards stay was extremely disturbing

Family

2/10

Poor

29 Oct 2019

shekhar

very bad

the aircondition was not working i checked in late night
they change room also same problem no staff was available to check slept without ventilation also fan was not working the reception guy told me they cant help me so i had to open window and sleep it was horrible

Business

8/10

Excellent

21 Oct 2019

Ahmed

Mr

The stay at Park inn was excellent, the breakfast however was highly questionable. Absolutely disappointing.

Partner

4/10

Poor

14 Oct 2019

Simon

Not recommended, there's better in Sandton.

A truly awful experience. First night was fire alarm non-stop from about 1am through to 10am when we had to leave for meetings. This was the final straw which made us notice all the stuff we'd generally gloss over, such as bad breakfast service, dirty rooms (we had 3 rooms, all had numerous cleanliness / service issues), non-working airconditioning and generally lacklustre experience. I stood in this hotel a year ago swearing to never return, and not sure why I did. Literally we got no sleep on the first night.

I dont often take pics or call Head Office to complain, but this trip made me do all the above. As one can see on Hotels.com we book in excess of 500 nights a year, so we have context when we have complaints.

8/10

Excellent

08 Oct 2019

Verified traveler

Average hotel, great position.

Great position for business in Sandton. Hotel however needs a little TLC and renovation work.

Business

6/10

Pleasant

30 Sep 2019

Verified traveler

Pretty standard corporate hotel stay - nothing amazingly special. Room was fine and breakfast was decent.

Business Self

2/10

Poor

22 Sep 2019

Verified traveler

Poor service by maintenance and housekeeping. Phone calls get unattended, door is knocked since 8am for cleaning, takes them 30 mins and multiple phone calls to deliver just one drinking water bottle, rooms not kept ready while new guests check in.

Business Self

2/10

Poor

10 Sep 2019

Shorabh

Pathetically bad check in and stay experience

Worst experience ever. We had booking for 2 nights 2 rooms for 2 individuals and while we entered the hotel, reception guy Sulamani asked us that there are no rooms available. After us showing the prepaid booking voucher from hotels.com and insisting on room he gave us one room after waiting half hour at 2.30am which was not ready and left over room. Used bedsheets and cups were only available. He was not sure of the refund policy and asked us to wait till the morning on the same. Never experienced such pathetically bad service in my entire life. Hotels.com was not reachable at this time saying 8am to 12am!!!
It's not even a 1 star treatment from a hotel chain of Radisson!

Expect complete refund of prepaid booking and 2 rooms for tomorrow.

2/10

Poor

10 Sep 2019

Derrick

Radison Rewards - means nada

Last stay room service was out of 75% on menu, a few time before someone had urinated in the kettle and this was not sorted before I occupied room. Sunday night I had to wait 2 hours for a room....I spend 5 to 8 nights here a month.........and this is not the way to retain clients. I was told the hotel was over booked.............one needs to pay in advance and when you can not make it, it is a fight to get a refund..........this is seriously flawed...............

6/10

Pleasant

09 Sep 2019

Mary

Friendly staff, slow service, dirty room

It took more than an hour to get checked in. Literally! Staff were friendly but too slow a service.
Hotel room was old, rundown carpet that hadn't been vacuumed. Even the teaspoons were both used. It was obvious that they had not been washed. Lucky I was too exhausted to complain.

10/10

Exceptional

29 Aug 2019

Verified traveler

Good location, felt safe and secured, and the staff was very helpful

Business Self

6/10

Pleasant

28 Aug 2019

Karan

Cleaning needs to be better

6/10

Pleasant

26 Aug 2019

Verified traveler

It's old and needs a refresh. Shower head could be better quality. So too table lamp and blinds.

Leisure Family

8/10

Excellent

22 Aug 2019

Yodatwolf

Great Place To Stay, Only Downfall Is That They Charge You For Parking......

Leisure Self

8/10

Excellent

17 Aug 2019

Reginald

Sandton

How do I get my detailed Bill? Hotel didn’t release one but I need it to retire my expenses at work

10/10

Exceptional

10 Aug 2019

Muziwamandla

The cleanliness and the conditions of rooms superb

It was an amazing experience

6/10

Pleasant

14 Jul 2019

Nokukhanya M

Not so Good

Family

8/10

Excellent

01 Jul 2019

Tumi

Perfect

It was great as usual. Gomo at reception was great

Partner

2/10

Poor

24 Jun 2019

Florance

Poor service,the room was not clean

The room was not clean,tables were dripping water,the was dust everywhere,and the room smelled like someone was smoking in there,
The receptionist that welcomed us did not keep her promise to check if I can get extra mattress for my Son,

Family

2/10

Poor

17 Jun 2019

Verified traveler

No heater working the bed is too hard also the pillow. We have move out on tuesday

Business_and_leisure Family

8/10

Excellent

09 Jun 2019

Verified traveler

Hotel did not provide invoice, informed that the invoice will come from booking website, \"hotels.com\". Still awaiting invoice. Please send, urgent.
The stay experience was good.

6/10

Pleasant

08 Jun 2019

HPJ

Nice hotel. Short drive from Nelson Mandela Square.

Good: Spacious room. Nice breakfast. Friendly staff.
Bad: Dusty carpet/floor at some corners of the room and under the bedside table. Key card and lift system is always not working properly (you need to use key card to call for lift).

Business_and_leisure Partner

8/10

Excellent

31 May 2019

Chipo

Courtesy shuttle service though a whatsapp number of the hotel would be better. They dont always check the gautrain station for clients and calling when roaming is expensive. Surprised they don't offer shuttle service at 1100am.

Business

8/10

Excellent

18 May 2019

Bilal

Good

2/10

Poor

16 May 2019

KAVITA PRAVIN

Extremely poor

Bad service poor break fast

Partner

4/10

Poor

07 May 2019

Verified traveler

Bad room, poor housekeeping & restaurant service

Room: barn/manure smell would hit you in the face when opening the shower door. It would go away after a few minutes of running water. The sink would take several minutes to drain because of clogging. The air conditioner would not work but would make a lot of noise to the point where I would have to use ear plugs to sleep. A bug was in the room that I squashed with my shoe (half the size of a cockroach). The ironing board that I requested had the welding from the legs broken meaning it could not stay up. The iron would leak water as if a hole had been drilled in the bottom. The iron was stained black underneath and ended up staining my white dress shirt. After requesting an ironing board from the front desk, I had to call an hour later and housekeeping woman appeared to be watching a movie on her mobile phone while delivering the items to me which makes me wonder if that's why she didn't deliver it when the initial call was placed. The two technicians, Sam and Adolph, were very helpful and friendly in setting up the conference room. The lady who checked me in was also friendly and helpful. The same lady had to come over when I was trying to check out because the male employee didn't seem to know that he was working in a hotel and couldn't do the job. It took the waiter in the restaurant about 45 minutes to bring us our Bill's after asking 3 times and there were only a handful of people in the restaurant. The food was not good either.

8/10

Excellent

06 May 2019

Andrew

Don't reserve a business room - no view

Reserved a business room but discovered that they all face a very close office building and so have no view and little sunlight. The standard rooms are the same size as business but face the other way and so have a great view of Sandton City from the higher floors. However, floor seven has terrible wifi which disappears for long periods. A large Spar five minutes away for essential supplies.

6/10

Pleasant

29 Apr 2019

Verified traveler

J

Its was a good hotel.just that they are slow in response to request and they have no fridge

6/10

Pleasant

26 Apr 2019

Verified traveler

Some food was good but sausages had gone bad and undercooked
They had canvas ridicoulous for a curtain no lace curtains for privacy
Took 5 people to get requests or I needed a face towel which I believed to be standard
Went to reception to ask they promised to get me one never happened
Informed 4 house maids at different times they promised but again never brought
Only when I phoned the manager did I get the towel

Asked for and was promised a packed breakfast as I was leaving early Again I was promised but when I went to get at time promised I was informed the chef had not been in but anyone can make a sandwich
No attempt was made to provide the minimum ie. a couple of slices of bread butter and marmalade from the kitchen
Am sure chef does not work alone
Managers were really helpful

Leisure Self

8/10

Excellent

25 Apr 2019

Verified traveler

Conveniently located - hourly shuttle available to a nearby mall. Easy to move around the area.
Comfortable bed and clean rooms

Leisure Partner

10/10

Exceptional

22 Apr 2019

Tshepo

Pleasure

Everything was perfect and environment was condusive

Partner

4/10

Poor

16 Apr 2019

Verified traveler

Stayed at this Hotel previous times and I was happy with it. Last time was a different experience: lifts were having difficulties to read the card, had to try two or three times. My roon conditions were not adquated, windows blinds were not working propely, found a cockrouch in the room, and cleaning staff did not leave shower gel on my second day o stay - likely I had my own...

Business Self

8/10

Excellent

15 Apr 2019

Verified traveler

Great stay

Nice hotel, friendly staff and close to local amenities (Nelson Mandela square). Really enjoyed my short stay.

Family

8/10

Excellent

10 Apr 2019

Tony

Good spread at breakfast but much of it was \"hard\" as if it had been out for a long time. I ate just after 08:00.

6/10

Pleasant

01 Apr 2019

Verified traveler

The water in the lavatory in room 653 doesn't drain properly, I think a plumber should do the proper maintenance.

Business Self

8/10

Excellent

26 Mar 2019

Fiona

Hi - there was only one towel instead of 2 in bathroom; there was no teaspoon for making tea/coffee; there was only enough milk for one cup of coffee each; there was no creamer; the one bulb on lampshade fused; the blind not closing neatly; there was an extra charge for parking which is NOT in advert. Other than these, we were in room for very short time and did enjoy economical and green environment - would go back if need. Thanx

Family

6/10

Pleasant

25 Mar 2019

Billal

Loyal client.

Hotel and rooms are very nice. Would definitely come back. However, s couple if things. Buffet breakfast very limited, around 09:30 we came down and not much left. Bread was finished. Sausages were over cooked.
Room service was closed, no answer for atleast an hour, reception also unavailable for atleast 25 minutes. Finally walked down to find out, they closed due to spraying.
Room booked for a couple, only one big shower towel. Asked the ladies on the floor around 9am, till I checked out at 12 still waiting. We shared a towel.
If you dont know, how will you change. Just general feedback.

Partner

10/10

Exceptional

23 Mar 2019

Akhona

We had an amazing stay and the breakfast was great too

Partner

4/10

Poor

16 Mar 2019

Verified traveler

Good location but staff not customer oriented and improper attitude in regards to privacy .

Leisure

8/10

Excellent

08 Mar 2019

Sérgio

Very good facility indee
Very friendly staff and clean room!
Highly recommended facility
Will surely stay there again in future

Leisure

10/10

Exceptional

04 Mar 2019

Theodros Mindaye

The Park inn hotel location,bead rooms,brekfast is very good .my stay at hotel was memorabel and comfortabel....the only thing what I have seen not good was local shattel.when you ask the shattel at reception they will answer you only shattel is coming but during my stay I did not get any shattle even to go to City mall. the rest thing in the Hotel was very good.

6/10

Pleasant

28 Feb 2019

Verified traveler

l was not given soap to shower and fridge for my eye drops. when l asked the guy that works at night, he was rude and didn't do anything or even appologise.rather he played nonchalant attitude untill morning people came

Leisure Self

6/10

Pleasant

27 Feb 2019

Verified traveler

one staff that works at night was unfriendly and rude and not helpful. others were nice. the night staff refused to give me soap for washing and frigde for my eye drops.instead of been sorry he was claiming right. can u imagine. if l didn't have my own soap l wouldn't have taken shower that night. l didn't put my eye drops in fridge. so is not nice.

Leisure Self

4/10

Poor

26 Feb 2019

ameshin

good location aircons make huge noise

sad stay

Friends

10/10

Exceptional

25 Feb 2019

Verified traveler

Excellent amenities. Service very good, accommodation also very good.

Business Self

10/10

Exceptional

18 Feb 2019

Lotanna

Great hotel

Hotel was very clean and comfortable

8/10

Excellent

05 Feb 2019

younus

great hotel very safe

Partner

6/10

Pleasant

05 Feb 2019

James

Nice place to stay if everything works!?!

No single bed rooms available, the room didn't have towels or a working aircon. Consultant at the desk said he will speak to the manager about an upgrade for my second night but nothing was done about it.

10/10

Exceptional

27 Jan 2019

Thabang

Comfortable stay..

It was an enjoyable...

Partner

8/10

Excellent

18 Jan 2019

Verified traveler

Sandton stay

Our stay was amazing, we reached before check in time but hotel staff cooperated and gave us room immediately.

Partner

6/10

Pleasant

03 Jan 2019

Verified traveler

Reasonable stay with basics

A reasonable town stay with the basics. Breakfast was not up to the standard and the team was not helpful.

Family

8/10

Excellent

21 Dec 2018

Solanges

Everything was perfect. Personnel was curteous, food ok

10/10

Exceptional

11 Dec 2018

Verified traveler

Just had a quick overnighter at this hotel and found it to pretty good especially for business travellers. Very well priced for the area.

10/10

Exceptional

03 Dec 2018

Robinette

Excellent

Stay was good ambience lovely and the restaurant excellent food excellent.
Precious gave superb customer service.- thank you for your assistance.

Family

8/10

Excellent

30 Nov 2018

Robert

Very reasonable price and good location. Did have a problem with AC

Partner

2/10

Poor

23 Nov 2018

Jacques

Horrible Place!!!! Not worth the money/stars

This was my forth stay at the Park Inn Sandton and without a doubt my FINAL/LAST stay. Every single time I stay at this hotel I find myself regretting my decision. My first stay: Torn Bedding. Second Stay: Aircon didnt work and also not in the room they moved me to. Third stay: Bathroom was still dirty. This was all just over a year ago, so I decided to give them another try. I booked 7 rooms for myself and my colleagues. I have spent SO much money at this place with previous bookings as well.

Checkin was SLOW. I got to my room and the room was allocated as a \"day-room\". The bed was slept in and dirty towels were still on the floor. I was then moved into a bigger room - the actual room wasn't bad. BUT, the hotel is DIRTY. People are sleeping on the couches in the breakfast area. The carpets are DIRTY. Service/Management is non-existent. BUT to top it all off - in the evenings the bar is FULL of \"ladies of the night\". They are dressed in nothing more than stripper heels and a skirt that should be banned from a \"4 star\" hotel. These ladies sit there and \"wait for work\". Where is the hotel management???? Why is nothing being done about this?

The City Lodge down the road is 5 stars compared to this dump of a place. Please don't expect any corporate booking from either myself or my company ever again.

2/10

Poor

17 Nov 2018

Leslie

I agree. The worst hotel in Sandton.

I normally wait 2 days before I complain because I think sometimes it could just be me, so I wait to calm down.Firstly no one answers the phone there. They told me it was because they only had 1 line. You have to pay for parking. Never heard of that before. The water pressure was almost non existent and would not get warm. There was no fridge either. For the price you would expect breakfast to be included ( which was way below average anyway.) The WiFi is the slowest ( dial up modem slow) that it's a waste of time even trying. When I did complain, the manager said he wanted to see me. After waiting half an hour I just gave up on waiting for him. Even if they offered me a free stay I would not accept it. Trust me do not stay here. I left and went and stayed at Capital One Hotel what a difference

8/10

Excellent

14 Nov 2018

sergio

Easy come easy go - ideal for business trips.

very satisfied with the service etc.

8/10

Excellent

03 Nov 2018

José

It was good experience being at Park Inn even though the cleaning ladies in same moments, were not changing the toals

8/10

Excellent

09 Oct 2018

Hamilton Kudzai

Great hotel but it could be even better. Attention to detail and arrival experience / welcome experience not memorable. A bit sloppy at reception as this is the second time I have booked the property only to be allocated the wrong room type to the one I would have booked. No personal letter to inform guests of the noise related to on-going works in the pool area although there is a notice at reception.

8/10

Excellent

07 Oct 2018

connie

The staff were helpful and professional. The hotel is well located. I will stay there on my next visit to Sandton

8/10

Excellent

06 Oct 2018

Philani

Ni e

It was good

Partner

8/10

Excellent

25 Sep 2018

Khosi

It's urban/modern chic..close to city centre making it easier for one to move around. Staff is also friendly and welcoming.

10/10

Exceptional

22 Sep 2018

Verified traveler

This Hotel is located at a short distance from the Gautrain station. Hotel provides shuttle service on the hour within a 3 km radius.
Employees are courteous, helpful and friendly.

6/10

Pleasant

20 Sep 2018

Verified traveler

Shower in the bathroom didn't work properly. Soap dispensers almost empty. Food in the restaurant very basic.

6/10

Pleasant

04 Sep 2018

Lonwabo

The accommodation was reasonable. The room we had was very small and somewhat lacked privacy. I tried to negotiate for a bigger room but unfortunately was not available. Can't blame the hotel for that.

Partner

6/10

Pleasant

04 Sep 2018

Verified traveler

Short stay on transit from a lobg flight, good flow of transportation

8/10

Excellent

13 Aug 2018

Kimeshnee

Great

Partner

6/10

Pleasant

10 Aug 2018

Verified traveler

Room service will pick up calls but not talk. I hung up after more than a 5 minute wait and went downstairs myself.

6/10

Pleasant

05 Aug 2018

Kudakwashe

Needs Updates

Update Furniture and Food Selection its time now.

6/10

Pleasant

21 Jul 2018

Verified traveler

For a night ok. Staff could use some training on customer service. But fine room, good night sleep.

6/10

Pleasant

01 Jul 2018

jackie

Hotel was ok. But I would look for another one on my next visit.

10/10

Exceptional

27 Jun 2018

Verified traveler

Room was cold and the heater was not functional.

Apart from this, the whole experience was good.

8/10

Excellent

19 Jun 2018

Verified traveler

Business in Sandton

Well Located....but limited TV channels and receptionist did not even greet or smile....

10/10

Exceptional

15 Jun 2018

Verified traveler

Perfect for a short stay

Great hotel for us. Staff all very friendly if a little slow some times! Room was clean and comfortable, breakfast was excellent, bar was well stocked and we were well looked after. The hotel is a business hotel rather than leisure but I'd be very happy to stay there again