Name: TownePlace Suites New Orleans Metairie
Address: 5424 Citrus Blvd, New Orleans, 70001, US

4/10

Poor

26 Jul 2026

Rebecca

Building is old. AC wasn’t working in the main areas only in the rooms. Breakfast was not great.

2/10

Poor

26 Jul 2026

Johnneishia

This was an horrible stay and experience. There were bed bugs in our room and when we placed a complaint the manager called the police on me! This is a horrible establishment. No one should ever stay here!

10/10

Exceptional

26 Jul 2026

Paige

We had a great stay! The only complaints would be the breakfast area was not the greatest however we just took our breakfast to the room each morning! There was a variety of options! Also, the pool was pretty dirty (just dirt and leaves) so we didn’t care to swim! The staff was great and the room was amazing!! We loved the full kitchen!! ❤️

6/10

Pleasant

25 Jul 2026

Brandon

The setup in the room was amazing for our family. The room was very mildewy smelling. The door was very hard to open and you had to lift and push all your weight into it. The air conditioner would not reach into the room so you had to leave the doors open to keep the rooms cool. The paint on the wall in the bathroom was peeling. The staff was very friendly. This could be a very nice hotel if some maintenance was done.

10/10

Exceptional

20 Jul 2026

Janisha

The stay was great!!! Planning my next trip and will be staying here again

Family_with_children

4/10

Poor

18 Jul 2026

Mary

Room smelled musty
We had a suite with a kitchen. Our fridge was not starting cold (I needed for my medications). Went to front desk in morning to ask that it be checked. Left fire the day, came back and fridge still not working. Front desk never write down that it needed repair. Carpet in room was wet(soaking in some spots). Front desk was told and they said it was probably the AC( never came to check). Breakfast room had a bucket in center of it catching leaking ceiling water. Not a pleasant experience.

Partner

4/10

Poor

17 Jul 2026

Kimberly

Needs a new coat of paint, drains to be unclogged, and a bit more attention to detail with cleaning. Also, the halls and breakfast room were sweltering. On a positive note, the breakfasts were always stocked and both the breakfast staff as well as front desk area were all very kind and helpful.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Michelle

The staff were very nice and encouraging to everyone. Lots of athletes were competing that weekend and we got well wishes from everybody.

Family

2/10

Poor

08 Jul 2026

Kory

Upon arrival our TV didn’t work. We tried to call the front the phone didn’t work. They came and changed out the cable box but not the phone. Took a shower and noticed the bathroom was dirty. So we cleaned it. The tub clogged when showering . Called again . Maintenance tried to fix it and couldn’t after an hour trying to use draino . We called to see if they could switch rooms and they said they would call us back. They don’t switch the rooms . Really disappointing. The staff were rude except a girl when we arrived. Maintenance guys were nice as well. Fighting with them for some type of refund

Partner

10/10

Exceptional

06 Jul 2026

LaToya

The room was very spacious and the front desk clerk was very nice.

Friends

10/10

Exceptional

03 Jul 2026

Nina

Excellent

10/10

Exceptional

29 Jun 2026

Tiara

I loved this place! It was nice and quiet. A great safe area. Everything was nice from the staff to the room and location! The premises was well maintained and a good breakfast is included. It took no time to get to the freeway! I also loved all the amenities in the room! Great price for a great Hotel! I’ll look forward to staying here again when I return to New Orleans!

Family

6/10

Pleasant

26 Jun 2026

Brian

It’s was great But the tv only had one channel

10/10

Exceptional

26 Jun 2026

Helen

Latasha was very pleas well as professional. Loved the proximity to food locations and entertainment.

Family_with_children

2/10

Poor

22 Jun 2026

Kisha

I have visited this location before and stayed in the same exact room this time that I did the first time. This time when we arrived the hotel halls were hot and humid to the point that if you stayed in the hall you might faint. The last time the main elevator was broken this time it was working but the elevator near our suite was broken. You had to choose to take the stairs to the third floor with all of your stuff or walk the hall from the main elevator in the heat all the way to the other side of the hotel, We used the stairs. Then we got to the room the fridge was hot the microwave was rotating place was missing the rotator, there was dirty tissue on the bathroom floor and only three towels and this was a two bedroom suite with a pull out in the living room. We asked for extra towels and was told we would have to come to get them. The second day we woke up sick seems like the ac vent may have been dirty. Then I walked to the window and was met by several spiders. We asked them to take the trash and dirty towels but No one did and we were told again if we wanted towels we needed to come get them. The next day we asked for cleaning this time we found the house keeper and asked her as well and she came a d took the towels and trash but did nothing else. The last night there was an issue with the toilet we were told we could come get a plunger because there was no maintenance. I was beside myself I have never done so much work at a hotel that I paid to stay at!

Family_with_children

10/10

Exceptional

21 Jun 2026

Luz

The rooms were very spacious, and it felt like being at home; we had everything we needed and more! The area around us was quiet, and breakfast was delicious! Staff was amazing! Parking was easy breezy.

Friends_and_family Friends

4/10

Poor

21 Jun 2026

Ashley

The air conditioning was broken or off in most of the building. The pool was dirty. And the \"sofa bed\" is absolutely unbearable to sleep in.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Diedra

This property is misrepresented, needs renovation. Rooms smelled must and sofa felt damp. Would not recommend.

Family_with_children

2/10

Poor

19 Jun 2026

Tawanda

Checked in and checked right back out. The hotel is runned down. It smelled musty and moldy. I requested a refund and still awaiting a response.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Mrs Linda

Love the breakfast and staff.

The coffee pot does not work well.

A regular coffee pot would be nice.

The refrigerator door could be facing outward.

Please and thank you.

Pet

8/10

Excellent

18 Jun 2026

Katerina

Clean room however fridge was smelly. Breakfast was lacking in food towards the end of the timeframe. Swimming pool great. Easy to get to the hotel too.

10/10

Exceptional

17 Jun 2026

Shannon

The property was well-maintained and clean.

Partner

6/10

Pleasant

14 Jun 2026

Shalimar

We didn’t have running hot water during our stay. The packaged warmed croissants that were served for breakfast one morning were most likely spoiled since the ham tasted sour.

Staff were friendly and liked it is pet friendly. the 2 bedroom suites rooms we booked are a good size for a family of 5-6. We thought the sofa in the living room though was a pull out bed but it was not. the kitchen fridge kept our food cold.

The 2 bedroom suite rooms only had 1 bathroom. wished it had 2 bathrooms .

Family_with_children

4/10

Poor

12 Jun 2026

justin

The room had a musty smell and there was trash left over from pevious occupants, water bottles, pocket trash. the beds were made but if felt like a lesser brand hotel. did not expect this from a marriot chain. I would not stay here again. I almost left the property.

10/10

Exceptional

04 Jun 2026

Christine

The receptionist was incredibly kind. Didn't pay a lot to stay the night. Great value.

2/10

Poor

19 May 2026

Steven

The room was not the room I booked. It was supposed to be a queen suite with a pull out sofa bed. It turned out to be a double bed with a couch. The room was dirty and the bathroom had damage to the wall. We cancelled the reservation at the desk.

Family

8/10

Excellent

18 May 2026

Lashanta

It’s always a pleasure to stay here, staff very helpful as always.

Self

10/10

Exceptional

16 May 2026

LINDA

Breakfast provided was excellent, staff on all shifts very helpful, room clean, parking easy.

Partner

10/10

Exceptional

29 Apr 2026

Anishka

Good selection

4/10

Poor

27 Apr 2026

Donald

The staff was nice, property was ok, but the TVs didn’t work from 4/25-4/27,

Partner

10/10

Exceptional

22 Apr 2026

COLEMAN

Everything was perfect

Business

8/10

Excellent

20 Apr 2026

Pat

Very good will recommend others the try out

6/10

Pleasant

20 Apr 2026

Kinder

Good

6/10

Pleasant

19 Apr 2026

Taraymia

Didn’t eat the breakfast or used the kitchen

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Kayla

I had everything i needed while i was staying. Breakfast was good.
I was still close to all shopping and certain food places.
I was still able to get to New Orleans within 15 minutes for all my late night fun. I loved it.

4/10

Poor

09 Apr 2026

Mara

This was a disappointing stay. First room had an issue with the door lock. Switched to another room. Could not for the life of me figure out how the couch turned into a bed. Checked with the desk - was assured it was a bed. Finally figured it out, and it was like sleeping on a box spring. Barely any cushion, I felt bad for my kids. No extra pillows in the room, had to share the ones from the bed. No body wash in the shower (the container was empty). Glad we only stayed one night. I probably wouldn't stay there again. If you have more than 2 people I'd get a second room rather than rely on the couch-bed.

Family_with_children

2/10

Poor

07 Apr 2026

semeka

This hotel is NOT in New Orleans. The city is listed as New Orleans in the name and as the city on Expedia. It is actually in Harahan. It's not even in Metairie! Getting an Uber from NOLA back was not only costly but nearly impossible. A driver said \"nobody wants to go to harahan because they can't make money there.\" Our last night the driver was on her way home to Metairie which is closer to Nola so she picked up our ride. She said staying Metairie made more sense. Now let's talk about the actual hotel. Had to change rooms 3xs! First room, toilet did not flush at all like the knob just moved up and down. 2nd room must've had a smoker living in there. I dried myself with a towel and it reaked of mildew, I had to re shower in which they said they'd bring up new towels, they did not so I had to air dry. Also the AC didn't work and of course room smelled like a smoker had been living there. We asked them to look at it and they said they'd send someone up in 30 mins. We were there for an hour. No one. We left, came back late that night. Dirty mildew towels still there and broken ac. Thank goodness they had one decent person working there, nia I think was her name. She moved us to our 3rd room. Anyhow, breakfast was supposed to end at 930am, at 845 everything had been cleared. I went to the manager and of course this pissed off the cook so we had to hear that the whole time. I'm so surprised this is a Marriot establishment. More like Mari - rot! Do not stay here. It's a disgrace

10/10

Exceptional

06 Apr 2026

Kimberly

I love that they are pet friendly...but...have more poo stands around the property!

Please extend breakfast till 12 on the weekends...people on vacation don't get up early!!!

My fridge did not chill...but the freezer did freeze...I forgot to tell the maintenance man outside my door...and I asked for a microwave last night but it never came...I was cooking and probably scaring the mess out of the guests with the smoke alarm!!!

Self

10/10

Exceptional

04 Apr 2026

Alexis

The staff was friendly and helpful

10/10

Exceptional

31 Mar 2026

Dory

Pool was filthy. Breakfast was good 3 of 4 days.

Self

4/10

Poor

30 Mar 2026

KeJuan

The property only had one entrance. Although there were other areas where you could exit the property, you couldn’t re-enter even with your key card. This made it very inconvenient if you parked in the lot and your room was literally on the other side of the property. The second elevator worked only 20% of the time (good that they had another elevator because the main elevator would get crowed quick, but the fact that it rarely worked made it feel like it was only one). The staff was nice (Ralph at the front desk gets a 10/10). The room (although very spacious) needed improvements, but it got the job done for the most part. The cleaning staff was subpar at best. Even after all of that, I still would stay again.

Self

4/10

Poor

29 Mar 2026

Jason

It needs remodeling asap

Family

4/10

Poor

27 Mar 2026

Alana

The room was ground level had missing slats from blinds we had to cover 2 windows with towels and sheets so no one could see in. The kitchen had 1 fork 1 spoon 2 knifes a family of 5 cant eat with that. The pull out bed was terrible. To use bed you had to unfold the bed there was no mattress to it. Had wood frame throught the middle it was like sleeping on ground.They served breakfast everyday it was ok but staff in kitchen area was very RUDE. I had called hotel before booking to ask was pool open and was waffles part of breakfast and was told yes to both. Pool was not open and waffle batter was never brought out. When asked about waffles staff always had excuses for why it wasn't available.

Family_with_children

8/10

Excellent

25 Mar 2026

Kristopher

N/A

Family

6/10

Pleasant

22 Mar 2026

Rocio

The hotel looks and smells old, carpet is dirty, furniture smells dirty and old, the pool was non functional, for an 8.6 star is way off this is more of a 6.5-7 star.

Family_with_children

6/10

Pleasant

20 Mar 2026

tanya

I stayed for four nights dog friendly. It was clean, but the vents in the room were rusted. I don’t think I’d go back.

Friends_and_family Family

2/10

Poor

18 Mar 2026

Ashley

From the moment you step in, it is not clean. The whole hotel smells, the walls are filthy, the carpets are stained. Our room was so bad we did not even unpack our things and had to drive an hour to another hotel. The staff was nice enough, but they do not seem to realize how bad of shape the hotel is in. If you have any standards…look elsewhere.

2/10

Poor

18 Mar 2026

Ricardo

Pool was discussing and the water was green and bad looks like an abandoned pool

Family_with_children

8/10

Excellent

16 Mar 2026

Rani

Clean room, friendly staff

Family_with_children

4/10

Poor

16 Mar 2026

Tonya

Hotel is kinda run down. Staff was nice but wouldnt go back.

10/10

Exceptional

15 Mar 2026

Shelly

Na

10/10

Exceptional

09 Mar 2026

Leonid

Good

8/10

Excellent

09 Mar 2026

Melanie

The entrance/foyer is not welcoming. It needs updating and furniture.

10/10

Exceptional

05 Mar 2026

Rayondra

Clean room and friendly staff

Leisure Family

8/10

Excellent

03 Mar 2026

Erica

Clean rooms, easy parking, & courteous front desk , and housekeeping staff!

10/10

Exceptional

03 Mar 2026

David

This location is top notch! Every time we stay there, the staff is excellent and accommodating. The property and the rooms are clean and the breakfast is the best hotel breakfast I've ever had.

Family

10/10

Exceptional

02 Mar 2026

Audrey

Love the 2 bedrooms, we have stayed here 3 times for cheer comps

Friends_and_family Friends

4/10

Poor

02 Mar 2026

SCARLETT

The sofa “bed” is not at all a bed. It’s a sofa that fold in half with no type of mattress, mattress topper or cushion. I had to go to Walmart to buy a topper so my daughter and her friend could sleep on it. When I asked the front desk they were very helped but said there is nothing they could do and unfortunately that’s just how they are. When I inquired about pillows for the sofa bed she stated I should’ve had some in my closet (we did not) and after looking for a while she came back with one pillow (for two girls). I try to not leave negative reviews but I do want to warn others if they plan to use the sofa bed as an actual bed think again.

Friends_and_family Family

2/10

Poor

02 Mar 2026

Troy

The hotel was not as advertised on Expedia. This property has no kings as advertised. Go to the hotel to check in, was told the room I requested was not available so an equivalent room was assigned. Got to the room, there was a queen and a sofa bed no privacy for the bed. Questioned the desk and i was shown they only have queen bedrooms. We were disappointed not having a king bed. We made do, only needed the room for sleeping.

Family_with_children

10/10

Exceptional

02 Mar 2026

Evon

Great Experience

Self

6/10

Pleasant

28 Feb 2026

Veronica

Sunday night my daughter notice the carpet was wet. So i went to front desk to inform them of this. And went back the following morning to inform them again. Nothing was don about it until later that day. The general manager move us. It took all day long for something to be done about it . All we got for the inconvenience was 10,000 points.

Business Family

10/10

Exceptional

26 Feb 2026

Teri

Nice

10/10

Exceptional

24 Feb 2026

Jamie N

The room was comfortable and staff was friendly

10/10

Exceptional

23 Feb 2026

Dechanna

Quiet

8/10

Excellent

12 Feb 2026

Reed

Very out dated but clean. Sofa bed was more like a cushion than a mattress.

With that being said, the staff was friendly and helpful and the location is very convenient for our needs

Friends_and_family Family

8/10

Excellent

11 Feb 2026

Angela

Comfortable room, very clean and friendly staff

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Norma

The staff have been wonderful. Breakfast is great, room is super clean and very comfortable.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

carolyn

The room was very comfortable and very clean. The staff was great

Partner

10/10

Exceptional

31 Jan 2026

Alvin

The hospitality was great!

6/10

Pleasant

28 Jan 2026

Leonard

Room wasn’t clean and it had a bad smell

8/10

Excellent

24 Jan 2026

Kris

Clean rooms, comfortable beds with extra pillows. Silverware, glass ware, pots and pans

Partner

10/10

Exceptional

19 Jan 2026

Zemerie

Like it has kitchen,nice place

Leisure

6/10

Pleasant

19 Jan 2026

Kimely

Upgrades needed!

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

David

Great, friendly staff

10/10

Exceptional

13 Jan 2026

Bosede

Absolutely! Clean room, courteous staff

Business_and_leisure Family

6/10

Pleasant

10 Jan 2026

Terry

This place was ok, it's really tired looking. Could use some love for sure.

Leisure Family

6/10

Pleasant

05 Jan 2026

Cynthia

This hotel did not meet the expectations that I have for Marriotts. It was not well-maintained. Check-in time was at 4 pm and we waited 2.5 hours for rooms. I wouldn't recommend this hotel to others.

Leisure Family

2/10

Poor

05 Jan 2026

Elsa

The sofa bed they offer is the worst, is like a rock, feels like you are sleeping in the concret!, breakfast is bad too!

Family

6/10

Pleasant

05 Jan 2026

Tanisha

The night staff was friendly morning staff not so. Breakfast was OK and the location was great.

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Venkata Koteswara Rao

Cleaniness

Business Family

2/10

Poor

02 Jan 2026

Cole

They canceled our hotel reservation so we had to drive home.

10/10

Exceptional

01 Jan 2026

Camille

the space was very clean and the staff was above and beyond nice

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Huong

Everything was great except there was a leak in the bathroom ceiling in the first room we were in but they quickly got us a new room. The only issue with that room was there was really no hot water it was only room temp at best. Other than that my daughter and I really enjoyed it. The beds were unbelievably comfortable and there is streaming services so we were able to spend quality time together just watching movies.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Vishal

Room was clean, but towels were dirty. Bathroom vent was not working. Sink was clogged. Looks like they didn’t review the room properly before handing over.

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Brittany

Our stay at this hotel was great. Our suite felt like a mini one bedroom apartment and we found ourselves very comfortable staying there and plan on staying there again when we return to New Orleans!

Business_and_leisure Family

10/10

Exceptional

22 Dec 2025

ADA

The suite was perfect. Very clean and comfortable for the 5 of us. The staff was exceptional from check in to check out. The entire staff worked as a team and were very accommodating and helped!!!

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Kevin

Stay here a few times a year when visiting family. Very convenient for me. The water did not get hot this stay so my showers were lukewarm. Other than that, was clean, quiet and very relaxing.

Self

10/10

Exceptional

21 Dec 2025

LORI

Breakfast was good and fresh

8/10

Excellent

21 Dec 2025

sharletta

Staff was nice. Property clean

Leisure Self

10/10

Exceptional

20 Dec 2025

Efren

Excelent Everything

Leisure

2/10

Poor

19 Dec 2025

April

Place was not clean the door did not stay. Hinged needs a lot of work.

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

Abiy

The place is very old and needs a serious updates. The front desk lady was nice and extended our checkout time.

Leisure Family

10/10

Exceptional

09 Dec 2025

Greg

Note

10/10

Exceptional

09 Dec 2025

Stephen

Everything was great as usual and Yousika who manages the free breakfast was exceptional as always. Give her a raise!!

8/10

Excellent

05 Dec 2025

Caitlin

The lobby was not great looking but the rooms were nice and spacious

Business

4/10

Poor

04 Dec 2025

John

Listing of the location was misleading. They listed the location New Orleans/Metarie. It’s actually in city of Harahan. Also, they were out of toothbrush and toothpaste. The complimentary breakfast is barely edible. I was shocked by the condition of the hotel. Every TownePlace brand hotel was clean and well kept. This one was on the other end of the spectrum.

10/10

Exceptional

03 Dec 2025

Schena

Great service

4/10

Poor

30 Nov 2025

Ernest B

I didn’t like the fact that someone went to get their breakfast and get a plate for his wife to take up to the room and the ladies staff on 11/27/25 in loud voice told him, he could not take anything upstairs and if she wanted something, she needed to come down for herself and just continue to talk loud we could all hear it. It was embarrassing. She also asked customers when the walked if they wanted bacon ? She said she had to ask because people were just coming in and eating everything. Everybody looked embarrassed.Very unprofessiona ! She acted more like a guard! The coffee warmers needs to be replaced the coffee was warm. The warming dishes don’t work. The food was lukewarm they looked worn out . The front desk needed to be swept. The floors weren’t properly washed. It just looked nasty in there. On 11/28/25 coffee was cold coffee cups, and juice cups were not put out. There was no juice machine working or they didn’t start. It and the lady working the room that day said that the food truck. never came .She appeared to be working the breakfast room and the front desk and looked very stressed out and embarrassed, and I don’t blame her. We will not return.

6/10

Pleasant

30 Nov 2025

Maricela

Breakfast should be improved for the comfort of the guests.

Leisure Family

8/10

Excellent

26 Nov 2025

patricia

Staff was good, night front desk clerk was great, breakfast is really good. pool was being cleaned couldn’t swim, requested cleaning no one ever cleaned our room. we did get clean towels. over all the hotel is nice and clean would stay again

Leisure Family