Name: Comfort Inn New Orleans Airport
Address: 10151 Airline Highway, Saint Rose, 70087, US

8/10

Excellent

24 Jul 2026

Dawn

I was only there for about 7 hours…long enough to sleep…before my early morning flight. The staff were helpful and EZ was the shuttle driver. He was incredibly polite and helpful. The hotel has recently been purchased and he said they are doing major renovations. The location doesn’t scream stay here, but it did feel safe and was definitely worth what I paid. If you just need a place to stay and aren’t concerned with proximity to restaurants and other amenities, my room was clean and well equipped with a mini fridge and microwave.

6/10

Pleasant

24 Jul 2026

Antoine

The stay was decent overall. The room was clean and the staff was friendly, but the hotel could use some updates and the breakfast wasn’t tasty at all and options were limited. It was fine for a short stay, but there are areas that could be improved.

2/10

Poor

24 Jul 2026

Rita

There was a dirty towel not picked up from someone before us and the toilet was backed up and the extra comfort we ask for had a huge round circle on it. The front desk clerk was very pleasant and helpful.

10/10

Exceptional

22 Jul 2026

Carol

Great as always the staff are very sweet.

10/10

Exceptional

22 Jul 2026

Carol

I stay here once a month to catch my flight to Jamaica.. they take great care of me and get me to the airport on time. Thank you guys!

10/10

Exceptional

17 Jul 2026

Melissa

As previous reviews had stated, there is some upgrading happening but it didn’t bother me at all. The bed was cozy and the shower was hot. They have a microwave and fridge. I found some great local food on Uber Eats and I was golden for my 1 night in Nola. And if you’re solo, I felt safe.

Self

10/10

Exceptional

16 Jul 2026

Kolbey

Room was clean and it was easy to find parking

6/10

Pleasant

07 Jul 2026

Felicia

Loved my room size and layout! Hotel had a very slight mildew smell. I feel the staff was just trying their best to do their job. There were a lot of amenities and areas I noticed the company could have did a better job on cleanliness and maintenance. Pillows and mattresses needed to be cleaned way better. Walls were very thin I heard my neighbors coughing and sneezing and I’m pretty sure the hear my TV.

Self

4/10

Poor

06 Jul 2026

Nataki

This place shouldn’t be open. Paint buckets in hallways out in the open. It was a disaster. I’ve never seen any hotel this disgusting. Had I known I would have not booked it. On the flip side the front desk clerk was so very helpful and fast. I appreciated him. But I wouldn’t recommend this place to my worst enemy.

Self

8/10

Excellent

26 Jun 2026

Lydwin

Amazing stay, clean room, awesome staff.

Self

6/10

Pleasant

21 Jun 2026

Kolbey

The property smelled kinda bad I’m not sure if it was because the remodeling. Everytime I go here it’s a amazing stay, but this time it was poor and the covers were dirty

Partner

8/10

Excellent

18 Jun 2026

Mark

Hotel will be great, lots of reparations going on.

6/10

Pleasant

14 Jun 2026

Rachel

Facility undergoing renovation at all times of day and night.

Family_with_children

10/10

Exceptional

13 Jun 2026

Jeanette

clean room airport shuttle

Partner

4/10

Poor

31 May 2026

Courtney

Poorly kept building entirely.

4/10

Poor

28 May 2026

Jeffery

There were no linens for the pull out sofa in our suite. The mattress was FILTHY. The linens we got when we went to the front desk (because when I dialed the front desk I got a recording saying it wasn’t a valid number) were drained and smelled weird. There were two towels for three adults. The hallway smelled musty until it smelled like mary Jane. It was just gross. We checked in at like six and we checked out before five the next morning. The outside looked nice though.

Family

10/10

Exceptional

25 May 2026

Jacqueline

Staff very nice. Room clean and bed comfortable

Partner

10/10

Exceptional

22 May 2026

Don

Very clean

2/10

Poor

20 May 2026

Christina

We’ve stayed there multiple times and this time was horrible

Family_with_children

2/10

Poor

19 May 2026

melanie

Please do not go to this hotel, the room is dirty, staff is rude and make excuses regarding the toilet not flushing and tv not working. I had to pay an uber 35.00 due to not being picked up from airport. Pay the extra 30 for a safe and clean hotel . I am requesting a full refund.

2/10

Poor

19 May 2026

Raquel

This was my first time staying at a Comfort Inn, and unfortunately it will also be my last. Nearly every room smelled strongly of cigarettes or some other unpleasant odor to the point that I had to switch rooms immediately after checking in.

I specifically booked this hotel because I needed reliable airport shuttle service every day during my 4-day stay. Sadly, most of the staff acted as though using the shuttle was an inconvenience or annoyance. The only employee who was consistently kind and professional was the older gentleman working there: he was the one bright spot of the experience.

Overall, the condition of the rooms and the attitude surrounding a basic advertised service made this a very disappointing stay.

Self

8/10

Excellent

17 May 2026

LeAnn

Affordable and friendly. It’s not a new property, the breakfast is not good. It’s near the airport but quiet.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Russ

Clean hotel, evening check in went smoothly. Clerk not only upgraded my room but also gave me a great deal on airport parking for the week! 10/10 would recommend!

Self

8/10

Excellent

07 May 2026

Gary

shower leaked walls thin

6/10

Pleasant

06 May 2026

Patrick

The room was spotless, and the parking was ample. A good value hotel.

Self

6/10

Pleasant

04 May 2026

Joseph

Very convenient to the airport and rental car return!

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Domenico

Great staff!

There was a mishap with my reservation at another hotel and it was a weekend of spring break, soccer tournaments and other events in the New Orleans area. It was practically impossible to get a hotel that night.

I called this place and the receptionist was lovely and not only did they find me a room, they went the extra mile by offering to hold the room for me while I purchased the reservation on Expedia.

That level of customer service is appreciated.

Business

6/10

Pleasant

26 Apr 2026

Anthony

It's ok for overnight but I wouldn't recommend extended stays.

Self

4/10

Poor

25 Apr 2026

Pierrah

Shuttle was nice

Friends

10/10

Exceptional

25 Apr 2026

Lionel

Property was nice, bed comfortable and convenient to the airport.

Family

4/10

Poor

18 Apr 2026

Kripa

The room they gave us initially had a really bad wet carpet smell, they were quick to change it and the second room was a bit better.
But do not expect too much its a budget stay and worked for me as i was there only for a nights sleep

6/10

Pleasant

14 Apr 2026

Igor

Airport shuttle service was good. Driver was very friendly. Staff was very nice and helpful. Staff is the only reason I gave this 3 stars. Room gets barely 1. BUT the room smelled musty and was not well cared for. Carpet was dirty. Doors looked damaged. Breakfast was disappointing. Powdered eggs and cheap muffins. Would not recommend for a family. Much better options at a slightly higher price available closer to airport.

Self

6/10

Pleasant

14 Apr 2026

Kathy

The facility was adequate. Needs updating for current technology. The TV was only connected to cable and had no capabilities for streaming. The phone had to be disconnected because of a message beep that could not be turned off. The phone was useless to contact the front desk or anything else. Physical accomodations were very clean and good.

Partner

6/10

Pleasant

14 Apr 2026

Alphonso

The rugs smells old and they need to upgrade the hotel

Friends_and_family Friends

6/10

Pleasant

03 Apr 2026

Cynthia A

PO arking was fine, this is the first hotel where we didn't have our room cleaned, trash dumped, clean towels at all. Our stay was for seven nights.

Family

4/10

Poor

03 Apr 2026

Michelle

They don’t have towels

Friends_and_family Family

2/10

Poor

03 Apr 2026

CLAUDETTE

The staff for the evening we arrive was rude.
Our room door did not have security lock and the TV did not work. The bathroom had black mold around the tub. My husband asked to be move to another room he said that the hotel was sold out. Well we need a refund right?! After a back and forth conversation he moved us to a much better room.

4/10

Poor

31 Mar 2026

Marie

Same hotel I just wrote about. Shuttle service and staff unacceptable. No internet. Breakfast not good

Self

4/10

Poor

31 Mar 2026

Marie

No internet working, unfriendly staff, 9 calls for airport pickup, had to get taxi for $20. Breakfast not good. Air conditioned editing very loud. Very limited towels, so not bath towel, not hand towel , no face cloth. TV didn’t work, bedside lamp broken in 1st stay. Will never use them again. Not up to Comfort Inn standards

Self

4/10

Poor

30 Mar 2026

Hong Mandy

Old … wasn’t that clean .. it’s ok

10/10

Exceptional

28 Mar 2026

Jessica

No and it was loud

2/10

Poor

28 Mar 2026

Aravind Kumar

Very dirty. Don’t recommend at all.

8/10

Excellent

22 Mar 2026

Janice

All is good. Shuttle was easy. Good breakfast.

Self

10/10

Exceptional

19 Mar 2026

Charlotte

Good service; complimentary ride to the airport and breakfast. 10/10

2/10

Poor

17 Mar 2026

Janee

This hotel was completely disgusting! I was put in a room that smelt so horrible and when i turned the a/c on it smelled as if it would blow up! I asked to change rooms they told me an hour then 2 hours then another hour! I fall asleep and they assign another guest to my room with me still in it! They opened the door while i was asleep! This was just the worst experience ILL NEVER GO AGAIN!

Family

4/10

Poor

17 Mar 2026

Diane

The walls of this hotel are like paper!! You hear everyone in the hotel. The air conditioner did not work. Thankfully it was cool out.
Decor, furniture and walls are worn and dingy. The 'clean' towels in our bathroom had hair on them. When checking out, the employee was obviously annoyed when i requested a shuttle ride to the airport. After riding in the rickety van, i would have felt safer in a cab!
Theres absolutely nothing around this hotel, its surrounded by industrial area. If you need to be in this area, choose the Holiday Inn Express across the street!!

Self

4/10

Poor

16 Mar 2026

Leona

The rooms are filthy. Looks like the carpets haven’t been fully cleaned in months. Stains on the blankets and mattresses.

Family_with_children

4/10

Poor

15 Mar 2026

Monica

There was no hot breakfast. Nothing was stocked; the sofabed had no sheets, pillows, or blankets.
There were only two towels for a room of four.
The overall experience was subpar.

10/10

Exceptional

15 Mar 2026

Helen

Yes, it was. Overall my stay was excellent!

Family

8/10

Excellent

13 Mar 2026

Yolanda

The hotelnis very cinvienent to the airport. Not much around, but Wendysbis across the street. Its licated in like an i duattial area, with Waffle House aboutb1/2 mile down the road as well as taco bell. It was quiet. The appearance- looks like upgrade is in progress, but overall a quiet place. The staff provided friendly greetungs. I out a 3 only because my interaction was minimal, as ny needs were met.

Friends_and_family Friends

10/10

Exceptional

11 Mar 2026

STAV

great value , shuttle as helpful , clean and very comfy beds

6/10

Pleasant

10 Mar 2026

Sheila

At first glance , it look fine. I have videos and pictures to explain all that. But what really pissed me off was the dog being allowed in the breakfast area. And no it was not a service dog.

Partner

8/10

Excellent

24 Feb 2026

barry

Room service was a little off

8/10

Excellent

22 Feb 2026

Paul

Helpful staff and nice parking lot

Partner

2/10

Poor

22 Feb 2026

Jaquane

Was terrible. Room was infested with roaches didn’t even sleep in it.

10/10

Exceptional

21 Feb 2026

Thierry

great stay

Partner

8/10

Excellent

21 Feb 2026

Lakesha

It was good for the price I have no complaints. The room was clean and the service was great

Partner

2/10

Poor

20 Feb 2026

Terren

Room was not taken care of. Broken mirror. Dirty bathtub and mold around the bar.

Friends_and_family Friends

10/10

Exceptional

20 Feb 2026

Tamia

Great !

2/10

Poor

18 Feb 2026

Martianna

The room felt very neglectful. The carpet and walls had stains all over them. The towels giving were dirty and stained. The curtains had stains on them as well.

4/10

Poor

18 Feb 2026

Cynyra

There was a large gray stain on my sheets. The cable network was down my entire stay.

10/10

Exceptional

17 Feb 2026

Sue

The staff, including the shuttle driver, were exceptional. The room was clean and spacious, the breakfast was good and plentiful and the location to the airport is perfect.

Partner

4/10

Poor

16 Feb 2026

Jemar

Wasn't pleased with the rooms, didn't like the fact when you asked housekeeping for extra towels they only want to give you two towers, definitely didn't like the fact they checked everybody out at 12:00 pm when I had one more night there. That's my experience but don't always take my experience you experience it for yourself

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

Keylee

It was great

Leisure Family

2/10

Poor

15 Feb 2026

Earl

Man, this was one of the worst experiences ever the people at the front desk were very rude. Even an hour before check-in. They were calling being disrespectful to me and my mother who was traveling with me at the time I do not recommend this business they don’t respect the customer

Leisure Family

6/10

Pleasant

09 Feb 2026

Yolanda K.

The carpet in the rooms could be vacuumed and shampooed. Room dusted regularly and the breakfast bar could use some type of meat other than waffles and eggs.

Leisure Family

10/10

Exceptional

09 Feb 2026

Viviana

Great service

8/10

Excellent

01 Feb 2026

Alicia

There was a stain in the bathtub like it pools in the center of the tub and does not drain properly. Other than that it was nice and quiet

Business

10/10

Exceptional

12 Jan 2026

Nairobi

Nice staff
Nice room for the price

Leisure Family_with_children

4/10

Poor

31 Dec 2025

James

Found bugs in room
TV sound set too low
Stayed many times but see. To be getting worse

Business Partner

8/10

Excellent

26 Dec 2025

Steven

Only once in 12 days was the breakfast adequate. Every other day something was missing and usually a lot of things were missing. One of those days I stayed, it was just coffee, juice and bagels.

Business

10/10

Exceptional

13 Dec 2025

Jeff

Price

Friends_and_family Family

2/10

Poor

05 Dec 2025

chanda

Front desk was very very very rude... hotel has no irons at least that was told to me. Room smelled really bad.. front desk so rude i will be calling corporate. PLEASE AVOUD THIS HOTEL AT ALL COST.

6/10

Pleasant

30 Nov 2025

Isaias

The staff was unprofessional and had an attitude. My room was dirty and smelled like marijuana as soon as I entered.

8/10

Excellent

25 Nov 2025

Wayne

Clean comfortable rooms

Self

6/10

Pleasant

23 Nov 2025

Keyondria

Okay room , 20min from Burbon St.
gets the job done for sleep , not dirty . Check your room when you check in . My friend had to change rooms because of mold.
My room was clean .

Leisure Family

10/10

Exceptional

23 Nov 2025

Jeremiah

Great well lighted parking and the room was very clean. Bed was very comfortable with nice sheets.

4/10

Poor

15 Nov 2025

Brenda

Water leaked from the back of the toilet and we had to clean the floor. Then a man talked loudly all night so we didn’t get much sleep.

4/10

Poor

14 Nov 2025

Denise

First-time I walk in this establishment the desk agent is rude. Told me i didnt have a room, after showing him the reservation he gave me my keys. Then I go up to someone else's room clearly. It has towels in the floor, bed sheets allover the bed. After going back downstairs to inform him he took over 30mins to give me another room. MY other room was fine, but you can here everything in other rooms. Breakfast was horrible, they had nothing out, wgen asked was he putting our more Breakfast at 7:30 he says there no more that's it. This is not a hotel or quality of a comfort inn hotel.

Business_and_leisure Family

2/10

Poor

13 Nov 2025

Jiri

Room was smelly,front desk was rude, tub dirty

Leisure Self

6/10

Pleasant

06 Nov 2025

Brian

The rooms were fair at best, the staff was nice. It was conveniently located for easy access to the economy parking for the airport.

Leisure Family

10/10

Exceptional

30 Oct 2025

Laroi

Yes

8/10

Excellent

30 Oct 2025

Julie

The property was clean and quiet. It was a good stay!!!

Business Self

2/10

Poor

29 Oct 2025

Devin

The first room was dirty. I had to go back down to request another room.

10/10

Exceptional

26 Oct 2025

Ivonne Yoseny Garcia

El hotel es bonito y muy limpio. El personal es atento y el desayuno bueno. El área alrededor es segura y la cercanía al parque de renta de vehículos es un plus. Lo recomiendo

Business Friends

6/10

Pleasant

26 Oct 2025

sibil

It is a sham how dirty the furniture was at this property. Thank God the sheets were cleaned but the chair in the room and loony were filthy.

Business Partner

2/10

Poor

26 Oct 2025

Annette

Horrible Stay Ever

The only good thing about my stay was that I had central air in the room. I was sent to a room with one King size bed when I booked two double beds. We were then sent to a room that had a toilet we had to manually flush every time. The place did not smell fresh, customer service was horrible. Mold was on the ceiling in the shower.

Business

10/10

Exceptional

24 Oct 2025

Geomar

Excellent

10/10

Exceptional

20 Oct 2025

Sher

I like the clean rooms and the quiet. Second year I’ve stayed and I’ll come back again. I do not hear jets at all.

Leisure Self

8/10

Excellent

18 Oct 2025

andrew

Okay

Self

6/10

Pleasant

13 Oct 2025

Laura

Staff were nice and accommodating. Condition of hotel is declining. Location is convenient to many amenities.

Leisure Family

2/10

Poor

13 Oct 2025

Christopher

The AC in the room didn’t work, there was a long line of complaining guests at the front desk, and the breakfast wasn’t set up at the hours posted. The water dispenser in the breakfast area was broken and sprayed all over the wall.

The biggest issue is that the AC simply didn’t work. The power on it was out. A very poor stay.

2/10

Poor

12 Oct 2025

Erica

Loud kids running and jumping all night and day. No extra towels, no beverages for breakfast only coffee and waffles. The bagels had mold on them and it was just terrible

Partner

8/10

Excellent

12 Oct 2025

jay

Yes
It was nice

2/10

Poor

11 Oct 2025

Dusean

Absolutely disgusting. The water didn’t work, A/C didn’t work. The toilet seat was sitting on the kitchen sink. The bed had stains in it. This hotel was so horrible. Stay away at all cause!!!

Leisure Friends

8/10

Excellent

10 Oct 2025

Richard

Comfortable Bed, Friendly, Helpful Staff

Friendly, helpful staff, comfortable bed, breakfast was disappointing (cold cereal, bagels, muffins, fruit)

2/10

Poor

25 Sep 2025

Jonosha

The room and hotel was outdated but very drity. Stains on the walls and floors, the smoke detector wasn't connected, wires hung from the wall. Mold in the bathroom. I left the property upon viewing the room. Lost my money but a lesson learned

Family

8/10

Excellent

19 Sep 2025

Yomar

I paid for a room with breakfast included and 7 Days a Week 4 Days No Breakfast

10/10

Exceptional

15 Sep 2025

Nakisha

I loved the property.. it was clean, convenient and quiet.., the breakfast completely sucks

Leisure Partner