Name: Residence Inn New Orleans Metairie
Address: 3 Galleria Blvd, Metairie, 70001, US

8/10

Excellent

17 Jul 2026

Mary Etta

The breakfast was good.

Family_with_children

6/10

Pleasant

16 Jul 2026

Ashley

It was overall an okay stay. Did not see housekeeping once in the week long stay. Stopped someone and asked for towels and trash to be taken out on 2 separate occasions. Never got them.
Had to pay $5 a day for parking in a large lot but still baffled as to why. No onsite security and cameras and lightening were not in best operable condition.

Self

10/10

Exceptional

13 Jul 2026

Leonard

Breakfast was hot and fresh. Staff standing by to replenish food and condiments as needed. 2 bedroom suite was nice and cozy yet private at the same time.

Family_with_children

6/10

Pleasant

06 Jul 2026

Tremeine

First & Foremost I Would Like To Say, Due To It Being Essence Festival Weekend. The Room Was Very Overpriced For The Area And The Elevator Didn’t Work. But It Was Quiet, Clean,& Near Food Places. If I Were To Stay Here Again It Wouldn’t Be During A Big Event Weekend. Because It’s Ridiculous How They Raise The Rates And The Hotel Is 30 Minutes Away From Bourbon&Canal Strip.

Family_with_children

10/10

Exceptional

22 Jun 2026

Tracy Sue

Amazing breakfast!!! Very nice hotel and friendly helpful staff.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

albert

Best breakfast spread I ever had. beautiful rooms. Only down side was the pool was not maintained to well.

Family_with_children

6/10

Pleasant

12 Jun 2026

Jalisa

Stay was fine with exception of finding old cherrios stuck in the sofa bed and my daughter cutting her foot in the pool.

Family_with_children

6/10

Pleasant

08 Jun 2026

John

Breakfast was Delicious, Clinr, dining area, the Basketball, court. My son loved, was quiet, the bed was comfortable. Check in was a 25-30 minute wait, fixtures in bathroom (toilet paper holder, shower) we’re slightly dysfunctional, but no big deal

4/10

Poor

06 Jun 2026

DavidLaurel

Room had blood on the back of the doors, bathroom floors had something on them. Trash cans had spills on the outside of can and kitchen was dirty. A lot of noise from other rooms that traveled during the night. Smelled smoke. Dogs barking. The black out drapes were broken and the fire alarm was hanging from the ceiling. The front desk staff was nice. The breakfast guy was the nicest and kept the dining area really clean. Parking is limited. It’s dark around there and close to a main road. No cars broken into the time we were there

Self

10/10

Exceptional

02 Jun 2026

Sheila

I just love this place great location

Friends_and_family Friends

10/10

Exceptional

26 May 2026

Dr Jameson

Excellent staff. Room was very clean and the breakfast was pretty decent.

8/10

Excellent

24 May 2026

Maxwell Scott

Wet floor from AC in the room upon arrival
Called for a plunger. Waited for an hour
Wifi terrible
Bed sheets to small
Kitchen staff were excellent!!!!

Family

8/10

Excellent

21 May 2026

Angela

Room was clean and bed was pretty comfy. We had a good 1 night stay.

Family_with_children

8/10

Excellent

21 May 2026

Jarmaine

Everything was great some
Of the front staff have a little attitude but other than that very well stay

Friends_and_family Family

8/10

Excellent

20 May 2026

Gayle

Breakfast was typical fair everyday. We opted not to have room cleaned till we left. The room came with refrigerator with ice maker which we used. It also came with plates cups utensils so if we had left overs it was easy to warm up in mwave. We had a king studio which had a separate tv in that room that did not work. Probably not set up to work. If they ever upgrade TV that would be wonderful to have tv in the bedroom. Staff was very nice. Nice no parking fees. Was my reason for booking here.

6/10

Pleasant

16 May 2026

Arthur

says renovated but maybe, maybe not.

10/10

Exceptional

12 May 2026

Ruthie

I loved everything about this property, the customer service was superb!!

Self

10/10

Exceptional

03 May 2026

Nina

Sheets had a bit of a smell. Otherwise , everything was great

Friends_and_family Friends

10/10

Exceptional

01 May 2026

John

Clean renovated rooms. Front desk and morning breakfast staff were very pleasant.

Partner

10/10

Exceptional

19 Apr 2026

latanghue

Awesome all around

Family_with_children

10/10

Exceptional

08 Apr 2026

Katie

Very nice

Partner

8/10

Excellent

05 Apr 2026

Shernett

The staff were welcoming, helpful and quite pleasant. That was major for me. An amazing team!

Business

8/10

Excellent

04 Apr 2026

Deborah

Room was well equipped with stove, fridge, microwave and dishwasher as well as cookware and dishes. Comfy bed and couch as well as a table to eat at and a workstation. Staff helpful and friendly. Delicious breakfast with a good variety that changed daily. Easy acces to downtown nola and airport.

Family

8/10

Excellent

29 Mar 2026

Jacqueline

A couple of toys left behind from a previous stay, and bed didn’t look like a king sized bed but other than that the room was very nice and cozy! I slept like a baby! Enjoyed the basketball court and outside scenery!

Partner

10/10

Exceptional

22 Mar 2026

Catherine

My room was clean. The breakfast was decent, and our stay was comfortable. This is actually my second time staying at the residence inn. Both of my stays were nice.-

Family_with_children

10/10

Exceptional

21 Mar 2026

David

Very nice stay. Hotel is conveniently located between the airport and downtown areas. Both just 10 minutes away. We stayed for a week. Service was great, staff were friendly, breakfast was good. Even used the pool and the exercise room. All in all great stay and highly recommend.

Partner

4/10

Poor

28 Feb 2026

William

Room was dirty, floors sticky, dishes dirty, carpet not vacuumed. Maintenance team and breakfast gentleman were great.

Family_with_children

10/10

Exceptional

10 Feb 2026

Robert

Staff was responsive when needed.

Leisure Self

10/10

Exceptional

04 Feb 2026

Paul

Clean rooms friendly service

Business Family

10/10

Exceptional

12 Jan 2026

Erika

Great

10/10

Exceptional

25 Dec 2025

Monica

Breakfast was great! The room was clean

Leisure Family

6/10

Pleasant

02 Dec 2025

Jim

Servies were lacking. No luggage carts available at check-in. Phone in room did not work and was not repaired during stay. One of the bedside lights did not work and was not repaired during stay. Request for dish soap was not handled during stay.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Dawn

Excellent

Leisure Family

10/10

Exceptional

31 Oct 2025

April Michelle

Loved there were two rooms and it was clean

Leisure Family

8/10

Excellent

28 Oct 2025

stephanie

Comfortable clean room. Good breakfast but no pastries. The bathroom is very close to the bed and there is no door to the sink area.

Partner

10/10

Exceptional

27 Oct 2025

Charles

It is always clean

10/10

Exceptional

22 Sep 2025

David

Hotel is under renovation but they didn’t begin too early, noise wasn’t bad. Great little hotel in a nice neighborhood. Clean pool and outdoor amenities to enjoy. All areas maintained well, maintenance guys always around keeping grounds spotless. Front desk was welcoming and available to answer questions. Rooms are very clean with nice towels and toiletries, clean sheets on comfortable beds. Great stay

10/10

Exceptional

29 Aug 2025

Verified traveler

Quality place to stay and vacation

Clean suite, family friendly and pet friendly also. Near many gas stations, shopping centers and eating places. Very safe part of town. Hotel is also being renovated in some parts which will make future stays more enjoyable. Would highly recommend for the rate and quality.

Friends_and_family Family

6/10

Pleasant

18 Aug 2025

Karyn

The property is old & under construction. Once it’s updated it will probably be better

Leisure Partner

4/10

Poor

19 Jul 2025

Delise

The outdoor pool was dirty. It seems like the hotel was being renovated, and the staff wasn’t very friendly. And the breakfast choices were terrible.

Business_and_leisure Family_with_children

10/10

Exceptional

08 Jun 2025

Jasmine

Everything was super clean. Awesome customer service from every employee you come across

Leisure Family

10/10

Exceptional

08 Jun 2025

doretha

The staff was very friendly, the room was nice and clean. The only issue was the sofa bed was broken!

Friends_and_family Friends

10/10

Exceptional

06 Jun 2025

Verlanda

Check-in was easy, the staff were friendly and responsive. The rooms were clean. Perfect location. Near restaurants, entertainment, mall, and a quick drive to Bourbon St.

Leisure Family

8/10

Excellent

06 Jun 2025

Lee

My stay was good. The staff was very cordial and helpful. The property is old, but reasonably well kept.

Business_and_leisure

10/10

Exceptional

25 May 2025

LENA

Great stay

Leisure Family

8/10

Excellent

25 Apr 2025

Antanette

My family and I stayed here for spring break in the two bedroom suite. It was comfortable and clean but the smell in the room was something we couldn’t get used to so we purchased a plug in. The breakfast was good they changed the protein every morning which was nice but everything else pretty much remain the same. The grounds were well kept pool was nice although the water at the time was cold, basketball court and the little area where you could grill was comfortable to just sit outside and enjoy the breeze. The drive to everywhere we wanted to go except the swap tour was less than 15-20 mins away which was great. It’s only 15 mins away from the French quarter, 5 mins from Mr Ed’s, 10 mins to the mall. Just all and all great place to stay with the family especially small children.

Leisure Family_with_children

10/10

Exceptional

21 Apr 2025

Edward

Great stay

6/10

Pleasant

25 Mar 2025

S

Front desk lady was polite enough !
No washing soap in kitchen . Only dishwasher soap so if u drink a cup pf coffee or use a plate your only option is to run the dishwasher to wash it .
Also at 9.15 a lady loudly bangs on our door like theres a fire .
We were jolted out of our beds as we arrived super late the night before .
Kindly train your staff to not enter or knock like there's a fire prior to check out at 11 AM .
Was a rude awakening.

Leisure Family

10/10

Exceptional

22 Mar 2025

Barbara

We enjoyed our stay. Room was clean and well appointed. We thought the breakfast was good. It is located behind a surgery center and we had very little traffic. The outside pool area is nice, they supplied the towels and the grandkids liked it. My only complaint was that the bed in room 106 is on the same wall as the exit and it is a very heavy door. Luckily, there was not much late/early traffic, we we endured.

10/10

Exceptional

17 Mar 2025

MARK

nice staff, very comfortable and clean

Leisure Family

10/10

Exceptional

14 Jan 2025

Carla

Muy buen lugar para alojarse!

Excelente servicio y atención al público excepcional. Todo súper limpio dentro de las habitaciones ⭐️⭐️⭐️⭐️⭐️

Friends_and_family Family

4/10

Poor

30 Dec 2024

analise

Staff was excellent and helpful. Unfortunately the rooms needed updating and had a dirty smell.

Leisure

10/10

Exceptional

22 Dec 2024

Patricia

Great location , safe
Very good breakfast .

Leisure Family

8/10

Excellent

16 Dec 2024

Paul

Very soothing had brought the wife there for her bday dinner. Everything was smooth even had a musician come play for her. Surprised there was no complaints

8/10

Excellent

14 Dec 2024

Alisha

I will stay again

Business_and_leisure Family

8/10

Excellent

23 Nov 2024

Chastity

Overall, my experience was pleasant. However, we had to keep putting water in the back of the toilet to flush. We did not inform the front desk because we did not want to pack our things and move to a different room once we got settled and noticed the issue. We only stayed in the room to sleep so we just dealt with it. Everything else was great, including breakfast which was the best part.

Partner

10/10

Exceptional

08 Nov 2024

James

JETT

It is always clean and smelling good

Business

6/10

Pleasant

03 Nov 2024

Loretta

Overall the stay was good. I think more attention to details is important. For example the body wash was out in the shower, completely out. We did not have extra toilet paper in one bathroom. These things should be looked at each and every time a room is cleaned.

Leisure Family

10/10

Exceptional

12 Oct 2024

Mark

close to city and the airport. avoided the craziness of downtown New Orleans. Great staff. Really enjoyed a double suite with two bedrooms.

Business_and_leisure Partner

10/10

Exceptional

10 Oct 2024

Krista

I really liked the area it was located. We felt safe. We liked the “apartment feel” of the room. We also enjoyed the fireplace at night.

8/10

Excellent

08 Oct 2024

Dawn

Convenient

10/10

Exceptional

05 Oct 2024

LaShondra

Nice

Leisure Family

10/10

Exceptional

27 Sep 2024

Aaron

It was just very very nice

Business Friends

10/10

Exceptional

27 Sep 2024

MARIO JORGE

Staff was very friendly and considerate.
My car battery went dead and the hotel staff so kindly gave me a jump. They were just like family!!

Leisure Partner

10/10

Exceptional

24 Sep 2024

Rodderick

Rooms took awhile to get ready that's all other than that enjoyed the stay

Business_and_leisure Family

10/10

Exceptional

15 Sep 2024

Larry

Very nice hotel

6/10

Pleasant

30 Aug 2024

Ozreald

If it wasnt for the wet spot from something leaking in the utility closet i would have gave 5 stars.

Leisure Family_with_children

10/10

Exceptional

29 Aug 2024

Winnie

First time visiting New Orleans and what can I say enjoyed my stay in this prestigious residence.

Business Self

8/10

Excellent

27 Aug 2024

Derick

Having a kitchen for cooking was nice. Not having sufficient utensil such as baking pan was an inconvenience.

Leisure Family_with_children

10/10

Exceptional

20 Aug 2024

Gina

Nice place!

Business Family

2/10

Poor

14 Aug 2024

Darla

While this stay had a few bumps..i would like to say the staff was very nice and helpful. Whoever is the owner of this property they should be ashamed and Marriott should not allow their name on a property that is is terrible condition. The property is not well kept and needs to be deep cleaned, remodeled and a room smoking fee of 250 assessed if guests smoke in the room.

Leisure Family_with_children

10/10

Exceptional

14 Aug 2024

Carlos

Great place

10/10

Exceptional

12 Aug 2024

Rose

It was a great place to stay.

Friends_and_family Family

10/10

Exceptional

08 Aug 2024

Chelsea

My family of 6 stayed here for three nights while visiting the area. The staff is amazing and the property is amazing. If you have a larger family book the suite it’s worth the space. The activity area will keep the kids busy and out of your hair during travel downtime

Leisure Family_with_children

8/10

Excellent

06 Aug 2024

Mary

It was amazing re: cleanliness and convenience. It was a little understaffed in the evening and the sofa bed was uncomfortable. Except for this I would have given it an excellent.

10/10

Exceptional

29 Jul 2024

Sara

The suite room was great.

8/10

Excellent

29 Jul 2024

Blas

4 star only because I book it with $5 more per night for drink package but never get it. I talk to the front desk and they said they never offer it. 😳

Leisure Family_with_children

10/10

Exceptional

15 Jul 2024

Juders

Full kitchen

Leisure Family

8/10

Excellent

14 Jul 2024

Larry

Sofabed mattress was worn out

Leisure

10/10

Exceptional

10 Jul 2024

Shannon

The front desk staff is very friendly & helpful

10/10

Exceptional

30 Jun 2024

Narrell

We really enjoyed our stay the had everything you needed and more just the small details like large bottles of shampoo and check in and out is different from other hotels they had great service and everything was nice thanks for the stay!

10/10

Exceptional

12 Jun 2024

Anna

Friendly staff, nice rooms, will stay again!

10/10

Exceptional

08 Jun 2024

David

I’ll be back

Full kitchen with a comfortable queen bed, desk with lots of plug-ins for computer work. Full breakfast buffet style. Perfect for me.

Friends_and_family Family

8/10

Excellent

01 Jun 2024

Dianna

The rooms with the oven weren’t cleaned so I had to get a regular room

8/10

Excellent

29 May 2024

Carol

The room was big, and there was good breakfast

Leisure Family

10/10

Exceptional

28 May 2024

Takitta

Great

Really everything and everyone was really perfect. The only problem was there was no free wifi it went out and couldnt get anyone out until after our stay. Which is really out of their control.

Friends_and_family Family

6/10

Pleasant

26 May 2024

Daphne

We were very disappointed with the quality of the breakfast. The selections were limited but the food was acceptable. The coffee however was awful, it was more like weak tea. We were in the hotel for 4 nights, by day three we had to go outside the hotel in search of a decent cup of coffee. I think at minimum the hotel should offer it‘a guest a decent cup of coffee in the morning

Leisure Family

10/10

Exceptional

07 May 2024

david

pretty normal

Leisure Family

10/10

Exceptional

02 Apr 2024

Alexis

My stay was wonderful

Business Family

10/10

Exceptional

30 Mar 2024

Denise

A Wonderful Week in Metairie

A relaxing stay for a family of five. Everything was clean and all of the staff were kind (front desk, dining, housekeeping, maintenance). Breakfast offered a variety of delicious options. The heated pool was relaxing. I really liked a quality hotel away from the hectic New Orleans tourist areas. Thanks for an amazing stay!

Friends_and_family Family

2/10

Poor

15 Mar 2024

lamonne

I didn’t like it smell like bug spray real strong bug spray smell they try and charge for everything onemy 1 year baby pee in bed that was a 250 service charge I had a family member who stayed here before they charged him a smoking fee but not for smoking but for having tobacco products in garbage can who goes in trash they do it say non smoking in room not non tobacco products ghetto apartments in the back of hotel

Family_with_children

2/10

Poor

05 Dec 2023

Mary Anne

Always love staying at Residence Inn. This facility was far below standard compared to other residence inn I have visited in the past. Old broken furnitures, old smelly carpets, and couch lopsided stained. Definitely need renovations. Breakfast was very good, great location and several parkkng spaces for guests.

Leisure

8/10

Excellent

26 Nov 2023

Wanda

Quiet and safe. A good place to stay. Staff ok. Too few breakfast staff. WE pay a premium rate to stay over Thanksgiving weekend, and there's no staff. Go figure. Breakfast adequate. Not very friendly or informative about area.

Leisure Partner

10/10

Exceptional

13 Nov 2023

Shannon

Very helpful staff. Great breakfast.

8/10

Excellent

09 Oct 2023

Maxwell

Would return next time.

10/10