Name: Sheraton Metairie - New Orleans Hotel
Address: 4 Galleria Blvd, Metairie, 70001, US

10/10

Exceptional

28 Jul 2026

Marlin

Very friendly staff and my room was very clean.

4/10

Poor

27 May 2026

Jennifer

Staff were very pleasant and helpful. Cleanliness not so much. won't stay there again.

Family

8/10

Excellent

07 May 2026

Michael

Perfectly located

Self

6/10

Pleasant

22 Mar 2026

Anthony

My bathroom door wouldn’t shut properly and the mattress sagged. Other than that everything was fine.

Family

4/10

Poor

16 Mar 2026

Marcus

Was switched rooms while checking to 2 double beds but was told they was 2 queens beds. No other rooms available once I went back down to ask to switch back. Also, asked for more blankets for the room and was refused. Front desk told me they checked and didn’t have any to give.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Brenda

Great room m, thanks

8/10

Excellent

09 Mar 2026

Kimberly Dawn

Clean room very convenient for our needs.

10/10

Exceptional

09 Mar 2026

Devon

Wonderful huge King room, almost felt like an apartment! Clean and comfortable with a wonderful shower and bathroom, delicious smelling shampoo/conditioners, very comfortable bed, friendly staff and convenient parking garage next door for secure parking. I stayed for a mini vacation away from the family to attend the Phantom of the Opera at the Saenger Theatre, and my stay at the Sheraton was a bonus, such a relaxing trip to recharge. I will be back to stay!

Self

2/10

Poor

28 Dec 2025

Jesse

I reserved and payed for an ADA wheelchair accessible room I did not get one even though I had confirmed reservations I was not offered any help to find a suitable substitute room

Leisure Partner

8/10

Excellent

13 Dec 2025

Kerry

Parking is good and as for my stay it’s always awesome

Partner

6/10

Pleasant

05 Aug 2025

Jennifer

I was there for a church trip we were told we have certain accommodations such as the conference room for extended hours however we were forced out of the room and given a small conference room with a non movable table for 200+ people buffet breakfast was not refreshed

Partner

10/10

Exceptional

14 Jul 2025

Sandra

Nice clean, quiet hotel near restaurants and airport.

Business

10/10

Exceptional

04 Jul 2025

ANTHONY

Excellent

Business Self

10/10

Exceptional

09 Apr 2025

Tyler

Location to shopping

Leisure Partner

8/10

Excellent

05 Apr 2025

Khoi

it's nice overall. Clean, free parking garage is nice. The room was clean and nice in general. Would recommend

10/10

Exceptional

05 Apr 2025

Christian

Great hotel and the staff were very friendly

Business

6/10

Pleasant

09 Mar 2025

Cecilia

Only complaint was the AC wasnt really cooling. I had to lower it to 63 on a 2 night stay and the coolest it got was 73 degrees.

Business_and_leisure Partner

10/10

Exceptional

17 Feb 2025

Chassity

I love how there was access to rideshare all hours of the day and night and I like how they maids came every morning to clean. The shower was nice and the beds were comfortable and relaxing. The only negative was there wasn't enough lightings in the room and bathroom. The lights are too dim.

Leisure Self

8/10

Excellent

16 Feb 2025

Debra

Nice stay for one night

Pros: Clean, comfortable bed, nice step in shower and convenient parking.
Cons: No refrigerator or microwave in room and our toilet stopped up.

Partner

10/10

Exceptional

15 Feb 2025

Roosevelt

My family enjoyed the hotel stay. The Staff customer service was excellent. The hotels had areas inside and the parking lot that were undergoing remodel, when the remodeling is completing, it will have a higher impact score for excellent for hotel.

Business Family

2/10

Poor

06 Dec 2024

Jenee

Rebecca at the front desk was very friendly. From there to the bartender and the staff at breakfast was incredibly kind. I really enjoyed it.

Business Self

4/10

Poor

06 Nov 2024

Brindisa

Stayed for 4 nights room was never ever cleaned phone in the room had no wire for connection not even to call front desk room was warm despite changing ac controls

Leisure Friends

10/10

Exceptional

28 Oct 2024

Nelly

Lady in front desk tunred our night around she let us check in early 8am we needed it & appreciated so much! Will stay at sherton hotels again

Leisure Partner

4/10

Poor

26 Oct 2024

Brittney

Stayed here for one night. The room wasn’t clean upon checking in. Once we got into the room there was blood on the bed sheets and it took a while to get the bed changed.

Leisure Friends

8/10

Excellent

24 Oct 2024

John

Room was good inspite of construction and noisy at times. Enjoyed refrigerator would like to have had a microwave.

Business

10/10

Exceptional

24 Oct 2024

Dedra

Great experience!

Friendly staff, clean room, comfortable bed!

10/10

Exceptional

14 Oct 2024

Tamekio

Great Pick

Amazing! Was there for the Saints game.

Partner

8/10

Excellent

01 Sep 2024

Chelsea

Nice

Leisure

8/10

Excellent

05 Aug 2024

Christian

Front desk attendants were awesome!!

10/10

Exceptional

16 Jul 2024

Zenia

I love to thank Leisha & Kia for their professionalism and hospitality. Is individuals like themselves demonstrates a vision of customer service.

2/10

Poor

08 Jun 2024

Jesus

Room smells bad and the bathroom was dirty

4/10

Poor

11 Mar 2024

Stefani

Bar and restaurant was filled with drunk people and we couldn’t not order food. They had us order food to go and then didn’t have to go containers ect. Our room was a good size room but the ac and phone didn’t work. The ac quit working at 1 and we had to move rooms. The next morning house keeping came in our room and didn’t knock. Horrible experience with this hotel

Business

10/10

Exceptional

19 Feb 2024

janet

Wonderful staff

Leisure

10/10

Exceptional

14 Feb 2024

Kecha

It was a great location, everything was nice!! Just need a refrigerator/microwave

Leisure Partner

10/10

Exceptional

09 Feb 2024

Tema

Good hospitality

Only stayed one night, but the staff was friendly and breakfast was great

Partner

10/10

Exceptional

03 Jan 2024

chadrick owens

The staff was absolutely amazing. It wasn't a lot of them, but they made sure that my family and I had the best experience. The food and drinks were great. But I can't quit raving about that staff. From the time we walked in the door, they were on point. Now, the building definitely needs some upgrades, but I have been in newer hotels with horrible staff. I would choose this one with that team any day.

Leisure Family_with_children

4/10

Poor

01 Jan 2024

Susy

Old outdated, damaged walls, and furniture it’s not what you expect from Sheraton hotels very very low quality rooms

Friends_and_family Family

10/10

Exceptional

20 Dec 2023

Larry

Enjoyed our stay

8/10

Excellent

11 Dec 2023

DAVID

Good but not Great

Keys had to be reset twice. No microwave or fridge in rooms.

Friends_and_family Family

6/10

Pleasant

10 Dec 2023

Kevin

Not enough towels in the room

Leisure Partner

10/10

Exceptional

26 Nov 2023

Brittany

Very clean , quiet , comfortable .. Will be staying again soon !!!

Leisure Partner

10/10

Exceptional

20 Nov 2023

Linda

Everything was peaceful

2/10

Poor

19 Nov 2023

Brandon

Fire alarm

Fire alarm went of at 1 am and left but when I first got there the room smelt
Like sewage so they switched us

Friends_and_family Family

10/10

Exceptional

16 Nov 2023

Angelica

The property was really nice, clean, felt safe, and had a free parking garage with plenty of spots. The staff were friendly, polite, and professional. We could not ask for a more pleasant stay.

Leisure Friends

10/10

Exceptional

29 Oct 2023

Brooke

Very nice and affordable

Leisure Family_with_children

10/10

Exceptional

29 Oct 2023

FRANK

Great property

Leisure

8/10

Excellent

25 Oct 2023

Pam

I love the location. Location is nice, clean and very quiet in this area. Always 1st choice!

Leisure Self

10/10

Exceptional

25 Oct 2023

Jake

Hotel was elegant, clean and the hospitality was great.

Leisure Self

10/10

Exceptional

25 Oct 2023

jose gustavo

Great service

Business Family

10/10

Exceptional

22 Oct 2023

Gil

Friendly front desk service, ample guest park, dining in-house. Overall, clean and well kept property.

Leisure Family

10/10

Exceptional

20 Oct 2023

Sandra

Loved my stay

Leisure Self

2/10

Poor

20 Oct 2023

Suleman

They even charged for breakfast, we never paid anywhere in world for breakfast ..

2/10

Poor

16 Oct 2023

Aaryan

disappointing service

The hotel room was dirty. There were toilet paper, utensils on the floor. Room was right in front of ice vending, so we got disturbed all night. The room servicing person took my girlfriend’s short along with other towels and bedsheet. We kept looking for it. We called the reception several times and they finally found it. Instead of bringing it back to my room, they kept it in the reception and I had to go get it. AC didn’t work. It was at 66 the whole time. We tried changing it to 70 but it still kept running.

Partner

10/10

Exceptional

15 Oct 2023

Danielle

Enjoyed myself

Family

10/10

Exceptional

15 Oct 2023

Christen

Great stay

Check in was fast and easy. Even with everyone coming in at one time to check in, she didn’t make it feel rushed and had a smile on her face the entire time. Located in great area too.

Partner

8/10

Excellent

25 Sep 2023

Wendy

For the price it’s worth to book

Second time I’ve stayed and the A/C doesn’t cool. For the price it’s worth the stay, great location and easy to come and go. Free parking and staff nice. The rooms could use a little update and a mini fridge.

Self

4/10

Poor

24 Sep 2023

Felecia

The room was dusty and not clean, Door sign fell off as I opened the door, Sockets INOP, No refrigerator, Musty smell. Food at the Hotel restaurant was horrible, only had pancakes and bacon. Food uncook. Would not recommend to anyone

Business Family

8/10

Excellent

18 Sep 2023

Verified traveler

Loved the stay. Wish we had a mini fridge or microwave in the room

Partner

8/10

Excellent

09 Sep 2023

Clarissa

Staff, Rebecca (forgot the bartender’s name but he was nice), was very courteous, room was clean,
And I felt safe. I wish there was a refrigerator and microwave though.

Leisure Self

10/10

Exceptional

17 Aug 2023

Weldon

Clean, nice and easy. Convenient to the area it’s located near. Not many dining options.

Business Self

4/10

Poor

03 Jul 2023

Luigino

Very poor experience

First room they gave us didn’t have a tv remote and the bedsheets had gnats in them. Second room the AC didn’t work properly. The room never cooler below 78 degrees even though we had it set on 72. Didn’t sleep well due to heat. The next morning we also found bugs in the bed. For the price we paid it was very disappointing. Wouldn’t recommend.

Partner

2/10

Poor

01 Jul 2023

Natalie

When we got to the room the beds were not made the room was a mess and it was dusty and dirty. We went to speak to a manager and the best they could do is give us free breakfast vouchers. I thought the place included breakfast. If this is such a high end hotel then it should have a hair dryer,shampoo and conditioner and women items in the store. They didn’t even sell feminine pads. This has been the worst experience ever and I cannot believe I paid lampar 300 dollars. Oh and the av is not working properly and the rr door doesn’t have a doorknob from the inside !

10/10

Exceptional

27 Jun 2023

Shelly-Ann

Front desk staff and house keeping was great

Leisure Family

10/10

Exceptional

02 Jun 2023

Kay

Nice stay

This was my 2nd time to stay here an it was perfect with lots of places to eat an shop near! Safe area an easy Uber ride to French quarters! Easy ride to airport also

Partner

2/10

Poor

10 May 2023

sam

5 trips to room , keys did not work. 50 min check in. Not happy

Business Self

8/10

Excellent

08 May 2023

John

Good hotel

Good experience, I will definitely go back.

Partner

4/10

Poor

08 May 2023

Lauren

Carpet in room was stained and disgusting, \"leather\" on headboard was in terrible condition, splashes of mystery white substance on the walls, rusted mirror on the bathroom wall. Will never stay again.

Leisure Partner

2/10

Poor

02 May 2023

Christopher

The room keys wasn’t working. The property looks atrocious. I could not believe how the headboard in room 719 looked. It was peeling terribly. I’ve never stayed in a room like that before. I’m never ever going back to that hotel. It’s time to remodel it.

2/10

Poor

16 Apr 2023

Irving

Soooo gross!!!!

Leisure Family

4/10

Poor

14 Apr 2023

Jason

Came in for 1 night. Half the hotel was completely refurbished. Floor we were on was not, and everything was old and broken except bed. No working phone, no refrigerator (they were all piled up outside in parking garage and could not get one in room), no microwave. Could get a much nicer room for the price other places.

Business Partner

8/10

Excellent

04 Apr 2023

VERONICA

Friendly staff , rooms clean but it needs to be upgraded , bathroom door had chipped paint and counter needed to be painted it looked old ,bed headboard looked awful all scratched up

Leisure Family

4/10

Poor

01 Apr 2023

Verified traveler

Don't stay until the plumbing is fixed!

We had a plumbing issue in our room. One of my guest called the front desk before 8am but maintenance wasn't in. When the same guest went to the front desk to complain because we were unable to use the toilet at the time, a housekeeper who would never turn her name tag around, came to the room talking loud and saying how she wasn't going to be disrespected! And then we were given a plunger to fix the problem ourself! The front desk clerk seem to be fairly new and was trying to be helpful, as to what she knew. However, the housekeeper's attitude to come to our room and began talking loudly shouldn't even be allowed to continue to work! We took pictures of the toilet and how we left our room so that we would not be seen as liars! Corporate office will be contacted!

2/10

Poor

30 Mar 2023

Kenneth

Dirty environment

This was the worst place i ever stayed

Business

2/10

Poor

26 Mar 2023

hortensia

I did not like how many times the hotel charged my card! I thought paid through Expedia! However, at check in my card was charged three times! Did I pay in advance or not?

Leisure Self

4/10

Poor

22 Mar 2023

Kesler

Outdated hotel with need for improved cleanliness.

Leisure Family

2/10

Poor

16 Mar 2023

Mark

This place was dirty. Under construction on the pool and gym level so we didnt get to use it. The A.C didnt work in both rooms. It was an absolute nightmare.

6/10

Pleasant

23 Feb 2023

Santina

Rooms need updating, location was very convenient to the interstate. Also rooms could have been more clean, there were shoes left under the bed, tub was dirty, toilet paper had hardly any left on a used roll.

Leisure Family_with_children

4/10

Poor

13 Feb 2023

Candice

I stay at this property often for business, but this time there was no water beginning at 9AM. So almost my whole stay at the property (which was only one night for business) there was no water. I woke up early to get a shower in, but this is unacceptable when you pay this amount of money for a hotel.

Business Self

8/10

Excellent

08 Jan 2023

Clifton

Nice

Leisure Family

10/10

Exceptional

05 Jan 2023

Richard

Well furnished with upscale furniture and flooring. The whole property was clean, and the staff were courteous. It was a welcoming experience.

Business Self

6/10

Pleasant

31 Dec 2022

David

Unsatisfactory!

Comfort, friendly Enviroment. However the cleaning crew didn’t not come by after knocking on the door when the dont disturb sign was up. I had to walk down and get more fresh towels. Key to garage for parking was not working properly. The door slams shut very loud and noise.

Business

6/10

Pleasant

28 Dec 2022

Connie

Bad scanners for room cards

Our room was clean but with stains on carpet. Room needs updating. The hotel is going through a remodeling at present. Our main problem was the key cards not working properly even after exchanging them. 2nd floor parking deck door scanner not working properly. Had to stand out in freezing cold repeatedly trying card to get it to work.

Friends_and_family Family

10/10

Exceptional

16 Dec 2022

Shane

Felt safe with my newborn daughter !

Business Family_with_children

6/10

Pleasant

27 Nov 2022

Melissa

We chose this hotel because we could bring our dog. The carpet in the hallway and room was very dirty. The bathroom and overall room seemed clean. They did not have housekeeping services so we had to get towels each day. Probably will not stay here again.

Leisure Pet

2/10

Poor

24 Nov 2022

SERGIO

It was a pig sty.

Business_and_leisure Family

2/10

Poor

19 Nov 2022

Jason

Guest had the worst experience they've ever had in their life. To begin with they chose the hotel because there was restaurant and the restaurant was closed for three nights due to lack of staff. Additionally, the power was going on and off the ENTIRE stay (the power was off when the guests arrived). Guest was stuck on the elevator for awhile due to the power outages- he was able to get out eventually. The hotel eventually told everyone to get out so the guests had to climb a flight of stairs to the fifth floor to get their belongings and go (completely dark) the guest ended up SLIPPING on the stairs though not badly hurt. When he went up to the 5th floor it smelled like gas too...the guest room also smelled dog piss on the floors and hallways. The hotel was not able to perform walk procedure leaving the guest to pay for another hotel room which he didn't have money for. Guest would like a refund for this stay and compensation for the additional hotel room he had to book. Apparently guest was told the hotel was running on back up generators for two nights!!! Additionally, when the guest mentioned the smell of gas to the staff they said it was fine- which of course it is not fine and extremely dangerous. The guests saw a 70 year old man had to walk up the dark stairs to his floor to get his things without assistance and other guests in the parking lot crying because they had to sleep in their cars since they couldn't afford another room. Traumatic experience. Several safety an

Business Partner

2/10

Poor

31 Oct 2022

Verified traveler

Please do not stay at this hotel until they are completed with renovations. The bad reviews you are seeing are real. Don’t be deceived by the nice lobby full of people. My husband and I booked this hotel during our wedding weekend and didn’t even stay one night here. We ended up staying with friends at an airbnb.

Partner

8/10

Excellent

31 Oct 2022

Colleen

Easy quick check in. Room was old, and a bit humid. Could use updating.

Leisure Family

2/10

Poor

31 Oct 2022

west

dirty carpet

Business Family_with_children

8/10

Excellent

17 Oct 2022

Trang

Hotel is old and outdated

Leisure Family

10/10

Exceptional

17 Oct 2022

Terry Lee

Excellent suite, staff at front desk and restaurant extremely helpful and friendly

Leisure Family

2/10

Poor

20 Sep 2022

Jean

Very unsafe! Ventilation poor. 2 fire alarms in less than one hour. Stairwells blocked, rat poison exposed in stairwells, dirty! Exterior doors propped open, doors to floors blocked open, BEFORE and after fire alarms. Rooms stuck! Smelt like someone died and huge spots dark on floor about 20”x 20”! It set off my asthma! Had to move! Never will stay here again and will let everyone know if the horrible place to stay

Leisure Family

10/10

Exceptional

29 Aug 2022

Tracy

Very clean property . Restaurant food was actually really good !

Leisure Partner

6/10

Pleasant

26 Aug 2022

Landea

Property was nice but the room could use a little morecare and cleaning. The room needed dusting and the corners need to be clean and baseboards was real dusty. Iwas a good place to stay house keeping needto clean better.

Business_and_leisure Family

2/10

Poor

22 Aug 2022

Steven

Unfortunately this is by far the dirtiest hotel I've ever stayed in. Blatant disregard for cleanliness is obvious. We had to change rooms because our first room was infested with cockroaches....lots of them. The front desk kindly changed us to a different room but the new room was even dirtier. The floor hadn't been vacuumed in a long time. The carpet was so gross it made your feet black to walk on, so we didn't take off our shoes until bedtime. The shower was moldy, paint overspray all over everything (even the pen on the notepad was covered in paint splatter). The headboard looked like it came from a junkyard. I can go on and on. Super disappointed and will absolutely NEVER be staying at this Sheraton again.

Leisure Partner

2/10

Poor

21 Aug 2022

Vanessa

Cucarachas en el cuarto; reservamos 4 noches y solo nos quedamos una. La alfombra no se ha lavado en años; el cuarto huele a humedad; las cabeceras y los muebles en general están rotos y desgastados; la plomería necesita mantenimiento.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2022

Dolores

Very professional

Friends_and_family Family

2/10

Poor

15 Aug 2022

JOSEPH

Not staying here again.

The Beds were concave concrete and my shoulder still hurts today from sleeping on them. The towels and wash clothes were like sandpaper. The furniture in the room had lots of scratches and nicks. There stains on the carpet in the room. Place looked like it needed to be pressure washed on the inside. The breakfast service was slow. Eggs were overcooked and the cheese grits were dry.

Friends_and_family Family

4/10

Poor

14 Aug 2022

Rojer

This was a disappointing experience. The property is beginning a planned renovation which is desperately needed. Dissatisfied with the room, we requested a different one but had to quickly retreat to the first. Upon opening the door of the second, a strong moldy smell hit us and we observed severely stained carpet so the first was clearly a better choice. The headboard in both rooms observed were a leather like material which was scratched up and just in poor condition. Everything in the room we stayed was dated but appeared to be fairly clean. Checking in and out was easy, as was the free parking but not much else to say.

6/10

Pleasant

03 Aug 2022

William Paul

Floor felt damp in the room.

Business_and_leisure Self