Name: Extended Stay America New Orleans Metairie
Address: 3300 S I 10 Service Rd W, Metairie, 70001, US

2/10

Poor

18 Jul 2026

Jordan

Hotel cancelled my reservation

6/10

Pleasant

10 Jul 2026

Nichelle

Well the property itself is old. Renovations definitely should take place but lots of hotels in the area are very old building. Staff was polite, it wasn’t too dirty, but just old. The lamps in my room still had knobs to turn the lamp on like in the past. It was okay for me to lay my head at one night.

Self

10/10

Exceptional

05 Jul 2026

Kemberly

Nice place.

Self

10/10

Exceptional

02 Jul 2026

Jerry

No on site restaurant but a I hop was 2 blocks away. I stayed here thinking it was cheaper than a downtown hotel near all the activities but spent too much money every day for Uber

Self

2/10

Poor

01 Jul 2026

Roxanne

The shower was dirty. The refrigerator made a lot of noise

Partner

10/10

Exceptional

18 Jun 2026

David

If you live by the theory of you get what you pay for this is an incredible value. Just be prepared, know that you must bring your own stuff to cook with and room service comes when you leave not before. The rooms are really nice comfortable to a Fairfield by Marriott her Four Points by Sheraton the staff is the best thing they are great people who really want to help. I'm disabled and I had an accessible room that was unlike many and larger chains actually adhered to ADA standards.

Self

10/10

Exceptional

08 Jun 2026

Roxchell

I would stay at this hotel again.
This place has everything that you need
Stove refrigerator and on-site laundry
Also breakfast in the morning
I wished it was a little bit more reasonable for my pockets
The staff are pretty cool and friendly as well
Very clean rooms and bedrooms

Family_with_children

6/10

Pleasant

15 May 2026

Patricia Lynn

No housekeeping, had to take out own trash, phone didn't work, had to go to the front desk to return dirty towels and get new ones. No pool no free breakfast. No real amenities at all to speak of.

8/10

Excellent

11 May 2026

Kwana

Staff was very pleasant to communicate with! Always kind.

10/10

Exceptional

10 May 2026

Aaron

It was a great stay

8/10

Excellent

07 May 2026

NADINE

Room was very clean, Staff was truly amazing and very kind. Kitchenette was quaint and cute. My only negative would be is that the property itself is in serious need of an upgrade. Otherwise, it was a truly wonderful stay and THANK YOU!

6/10

Pleasant

05 May 2026

Dearianne

Definitely needs a makeover or touch up. It does take awhile for the hot water to get hot but it does. Didn’t like the cleaning lady knocking on door at 9am to find out if checking out. That information should have already been passed on at the beginning of her shift. Other than that 6.5 out of 10

Partner

10/10

Exceptional

26 Apr 2026

Jamira

Great

10/10

Exceptional

25 Apr 2026

Julie

La facilité d’accès

Partner

2/10

Poor

21 Apr 2026

Kaitlyn

roaches was found soon as i walked in the door

Partner

10/10

Exceptional

21 Apr 2026

Jai

The room was nice I really enjoyed it

2/10

Poor

15 Apr 2026

RICKY

Hotel needs an upgrade. Walls, floors are paperthin. You can hear everything around, above and beneath you. Dead roaches were under my bed. Staff was nice. A/C works good. Water is hot. Look for better options!

Partner

2/10

Poor

07 Apr 2026

Marquita

Trash Hotel. Needs to be closed! Very nasty, roaches everywhere, wasn’t clean in the lobby, the hallways or the rooms! Looks like it is not taken care of at all! Floors were so dirty looked like it hasn’t been mopped in years .

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Jamar

Enjoyed my stay…No complaints!

10/10

Exceptional

29 Mar 2026

Michael

Everything was great. No complaints.

Business

10/10

Exceptional

25 Mar 2026

Sheryln

Building needs updating.

Self

8/10

Excellent

17 Mar 2026

BRIGIT

Yes clean rooms and shops nearby

Partner

6/10

Pleasant

15 Mar 2026

Janet

The room was clean, but musty smelling. AC worked. Very few staff. Lobby and outside entrance depressing.

Family

10/10

Exceptional

15 Mar 2026

Michael

Everyone and the place it self was accommodating. Only complaint; Noisy neighbor.

Business

8/10

Excellent

08 Mar 2026

Dean

Cost for this place was great. A drive to the city, but if you have your own transportation, it’s not too bad of a drive

Self

4/10

Poor

02 Mar 2026

Viktoriya

I am not recommending. Old and dirty bilding,no comfortable

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

keturah

Clean rooms, friendly staff and convenient location near shopping and restaurants.

10/10

Exceptional

25 Feb 2026

keturah

The room is clean and the staff are friendly, helpful and available. The amenities are convenient and make you feel like you’re at your home away from home. ⭐️

10/10

Exceptional

24 Feb 2026

keturah

Clean room, convenient location and helpful and friendly staff. Definitely would stay again and recommend to others.

Self

4/10

Poor

23 Feb 2026

Alexia

Beds horrible sleep for the weekend, Sharron VERY RUDE, full size beds for adult travelers is pretty insane! Having to roll my luggage and hold that heavy door was quite disturbing. The need an upgrade BADLY! Sharron said she wasn’t cleaning our room or giving us towels

Friends

10/10

Exceptional

19 Feb 2026

Obediah

Pretty much everything

Self

2/10

Poor

19 Feb 2026

Nick

We stayed in Room 227 and the toilet wouldn’t flush all the time. There was water coming up from under the flooring in the bathroom and out into the entrance. We told the staff about it and seemed to not do anything as water kept coming up when the toilet was flushed. We ended up switching rooms after the toilet wouldn’t flush again. There were multiple broke down cars in the parking lot which we have pictures of. There was garbage all over the parking lot. I don’t think we will stay at another one if this is how all of them are.

Family_with_children

8/10

Excellent

03 Feb 2026

Susie

The room was very comfortable I love a good working heater unit because it was during a cold front, but the only thing about getting on the 4th floor is that the water may not be as hot, but all and all a good experience

Business Self

6/10

Pleasant

05 Jan 2026

Susie

My overall experience at the extended stay was an enjoyable one, but for the room itself into 218 it was not enjoyable at all. When I checked in I usually go and check the AC and it did not blow hot air at all. And the room needs to be fumigated because it had roaches. Other than those two issues I usually have an amazing State at the extended stay so hopefully on my next visit it will be addressed thank you.

Business Self

10/10

Exceptional

04 Jan 2026

Cynthia

Front desk clerk was kind and very helpful.

8/10

Excellent

14 Dec 2025

Dwayne

laundry was good

Business_and_leisure Family

6/10

Pleasant

26 Nov 2025

maria

Fire alarm constantly going off. Roaches in the room. Microwave broken, but they did replace.

Leisure Partner

2/10

Poor

17 Nov 2025

Janice

My stay at this property was extremely disappointing from start to finish. The room was nothing like the photos advertised on Hotels.com. When I arrived, the space was dirty, outdated, and poorly maintained. The microwave was broken and so was the chair, the bathroom had visible grime.

The noise level was unbearable — loud guests, slamming doors, and hallway noise kept me up most of the day becauseI work over nights. The pnly staff person the was pleasant and welcoming
was Rena. The other two people were rude and very unwelcoming. Their attitude felt unprofessional and dismissive.

For the price I paid, I expected at least basic comfort and cleanliness, but this stay failed in every way. I honestly only stayed due to the fact that we were wait for our apartment to be ready so we were short on cash. And i know it would take forever to get a refund to go somewhere else.

I will not be returning to this hotel, and I strongly recommend choosing another property if you want a clean, safe, and restful stay.

4/10

Poor

11 Nov 2025

Reginald

The first room smelled like smoke although it’s a smoke free facility? The next room smelled like a bad body odor! The telephone was totally broken and the shower was filthy! There were the pots or pans no plates glasses or silverware! When I went to the front desk to enquirer about the lack of cooking supplies, I was told because it was a full house that there wasn’t anything available. The next day I went back to enquirer about the cook supplies again I was given a skillet and two plates two forks and two cups and was told to check back later for any additional items.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Greg

Clean room but aged. Beds were comfortable. Walk by breakfast was not kept up. Nothing there but one muffin and a few granola bars. No coffee and no coffee pot in room

Friends_and_family Family

6/10

Pleasant

09 Nov 2025

Barbara

It was okay had some weird rules for travelers with dogs

Leisure Pet

6/10

Pleasant

02 Nov 2025

Amaris

Rude check in. Dirty room. What looked like mold in bathroom. Short items in kitchen package.

Leisure Family

2/10

Poor

30 Oct 2025

Brittney

They haven't updated this place in decades! The bathroom socket didn't work. The drawer didn't close. There was mold all over the windowsill. It rained and leaked in the room. The remote had no back. The AC blew hot or cold..had to keep switching to get the right temp. Oh and you have to take your own trash out or it's $25 a bag for them to do it! Just go to the one in Kenner.

Leisure Self

10/10

Exceptional

28 Oct 2025

Petra

everything was good

Business_and_leisure Family

2/10

Poor

19 Sep 2025

Lee

No telephone service, doesn’t provide toilet paper, towels, no trash pickup, kitchenette with no utensils or pots, very limited front desk. Unsafe with obsoletely no customer service.

Business Self

2/10

Poor

25 Aug 2025

maria

Lack of coffee creamer. They had flavored...yuck! Dirty rooms. I dropped water when I first walked in, when I dried it up, the towel was grey! Dead roaches in the room. Front desk staff except the Hispanic girl in the morning we're all extremely rude. It rained one right and water poured into our room from the air unit. (We were on a higher floor) Buyer beware. It's cheap for a reason.

2/10

Poor

27 Jul 2025

Tyree

Big roaches in the room and bathroom
Carpet smelled bad asf
Bathroom looks very old and out dated
Guy at the front desk was rude as hell
Only one light worked
Tv don’t work
Just bad man

4/10

Poor

26 Jul 2025

John

IIt was disturbing to find two dying cockroches on the floor of the room

6/10

Pleasant

25 Jul 2025

Lynne

Front desk good service

It was good. We had to move rooms do to a smoker not following the posted non smoki g signs. We had to move. I have sever asthama & allergy. It shut me down in minuites of being in the room. The front desk handled it quickly . They moved us to a much cleaner room without the cigarette smoke. Good service.

Partner

8/10

Excellent

02 Jul 2025

Consecrated

They have roaches

Business Pet

10/10

Exceptional

29 Jun 2025

Sergio

Clean room late check in all what was to be expected

Friends_and_family Friends

6/10

Pleasant

29 Jun 2025

Kevin

Overnight stay

Room attic kitchen bathtub has stains. Some insects present overall Stay was OK

Business

10/10

Exceptional

16 Jun 2025

Randall E.

Very nice Hotel, I was surprised at the size of the room for the price I paid. Room was very spacious liked the fact it had a kitchenette, stove top, sink, microwave and Refrigerator. Room was clean, had a nice clean smell.
Front Desk Staff very friendly very helpful. Brandi very knowledgeable of area Restaraunts.

Self

2/10

Poor

12 Jun 2025

Lissette

The most rundown and disgusting hotel I ever stayed at.

Friends_and_family Family

8/10

Excellent

04 Jun 2025

Ericka

My first night was not quite what I expected. The pots and pans and dishes were not available in the room. The room I had smelled like smoke. I didn't get enough towels in my room. The next night, Brandon offered me another room which did not smell like smoke and he offered to pay for my laundry which was a nice gesture
. He was a awesome front desk attendant.

Leisure Family

8/10

Excellent

25 May 2025

Nathan

It was nice, not much to say, I only stayed one night.

Leisure Partner

10/10

Exceptional

24 May 2025

Jayraj

Vehicle safety and surroundings. Need some protection promise to vehicle.

10/10

Exceptional

24 May 2025

Kirby

Great experience!$!$

Leisure Self

10/10

Exceptional

24 May 2025

Kirby

The staff is very professional, and my stay was exceptional. Great experience, thank you!$!$

Leisure Self

8/10

Excellent

17 May 2025

Carlotta

It’s a great place to stay

Business Self

8/10

Excellent

17 May 2025

Carlotta

The staff is friendly and helpful.

Business Self

8/10

Excellent

16 May 2025

Carlotta

The staff

6/10

Pleasant

16 May 2025

Franchelle

Cautious

The stay was good the only thing was the latch on the door was broken thats need to be repaired I was goin to ask for another room but I always travel a lot and book many hotel so when things like this happens I always come prepare for my safety an bring my (extended latch) to make sure the door is secure and their no ice machine even though its says extended stay and they have ice trays they should still have a ice machine in the facility

Self

8/10

Excellent

15 May 2025

James

1st couple days no hot water and trying to get service was like pulling teeth however after the1st wk it got to be an amazing stay

Partner

10/10

Exceptional

11 May 2025

Kenji

The breakfast wasn't good

Leisure Partner

6/10

Pleasant

09 May 2025

Carolyn

Not so good!

It was not exactly as advertised. There really was not a breakfast included. No good, only beverages…coffee and hot chocolate. When we asked about a grab and go bag, we were given a small wrapped chocolate muffin.

There was not an ice machine and the ice trays in the refrigerator-freezer leaked.

The bathroom looked like it was not clean and the toilet did not flush well.

Partner

6/10

Pleasant

02 May 2025

Joseph

The pictures at time of booking seems false. The location did not look like pictures in person. And a sour odor throughout the hotel.

Business Family

2/10

Poor

26 Apr 2025

Sarah

Already booked an alternate hotel. Completely unsafe. The entire hotel smells like pet urine. You can hear everything through halls. Not safe enough to stay night.

6/10

Pleasant

26 Apr 2025

Alyssa

Very dark enterance...not really handicap accessible.

Leisure Family

2/10

Poor

20 Apr 2025

Donja

Staff was very rude And unprofessional… I just left I didn’t even stay

Leisure Partner

2/10

Poor

11 Apr 2025

Verified traveler

Dog hair..cold water.. & no washed bedding.

The bed & comforters were FULL of dog hair.. i asked for more bedding & they didnt even have any. I figured out on day two that the bath tub water actually does get hot you jus have to let it run a couple minutes. They said there was breakfast there is absolutely NO breakfast just a muffin & cold coffee. I really hate that we had dog hair on everything & we dont even have pets. Not the worst place but we wont be back.

Friends_and_family Family

10/10

Exceptional

04 Apr 2025

adebola

Staff

Business_and_leisure

8/10

Excellent

01 Apr 2025

Rosalyn

Need to hire better front desk staff

There was no staff at the front desk to check me in nor out. I had to yell in the lobby for someone to come out to check me in after waiting at the front desk for over 10 mins because the courtesy phone was inoperable. Another guest told me that this was their norm. Other than that I had a good stay. I may stay there again but they need to hire better staffing that will not leave their posts unattended and better serve the guests. Very unprofessional.

8/10

Excellent

26 Mar 2025

Angela

My only real complaint would be cleanliness. The stove definitely needed some attention. And the floor looked fine until I spilled water and upon wiping it up with the provided white towel, it was not even close to clean. The staff are friendly and helpful. The room was comfortable and a nice size.

Business_and_leisure Self

2/10

Poor

22 Mar 2025

Natasha

Didn’t get any housekeeping service my entire 3 day stay only when I needed tissue

Partner

2/10

Poor

19 Mar 2025

Sawyer

Arrived at property, took 3 attempts to receive a clean room, desk clerk was rude. Got to room, toilet wouldn’t flush completely. Got up to take a shower the next morning to NO hot water! Worst motel experience EVER!

Family

10/10

Exceptional

19 Mar 2025

Fawn

It severs perfectly for what we were there for. I knew that I wouldn’t be in our room very much just needed a place to sleep and shower and was fairly decent, and so therefore it was perfect. I would stay again if used for this purpose again. Front desk was very helpful. And great location to plenty of things to do and food.

Partner

8/10

Excellent

18 Mar 2025

Lucy

Good location. Friendly staff. Needs some attent

Room was clean. Facility too. 3 mornings out of our 6 day stay they were out of coffee at 8:am. Also no breakfast bars or muffins.
Breakfast was advertised til 9:30. Staff were very friendly. No quarters available for laundry on sunday afternoon. We would visit here again because of location and staff. Some maintenance needed

Partner

2/10

Poor

08 Mar 2025

TIMOTHY

There was dog hair on the hallway floor when we arrived and it was still there on Monday when we checked out. I mentioned it to the desk attendant and she asked me if I was aware that they allowed pets. I replied yes but that is no reason for nasty hallway. Not to mention the musty smell of the room

Leisure

6/10

Pleasant

05 Mar 2025

Verified traveler

Needs a lot of updates!

Friends_and_family Friends

6/10

Pleasant

15 Feb 2025

Anthony

Location was good 20mins outside the city… Hotel could have been cleaner.

Leisure Partner

2/10

Poor

11 Feb 2025

Verified traveler

We bailed and didn’t stay

One of the worst hotels I’ve been to. We didn’t even stay. There was mold and stains on the carpet. We found cockroaches. The other rooms had stains on chairs. Overall very dirty and rundown.

Business

2/10

Poor

27 Jan 2025

Joseph

I am a DJ, the elevators were broke, I was staying on the 4th floor. Each Night I had to haul equipment up and down 4 flights of stairs. I do this at least 4 times a year and have always stayed with this hotel but this experience was the worst hotel experience I've ever had. I feel a total reimbursement is in order.
I could be reached at 210-232-24266
Joseph Boisley

Business Friends

4/10

Poor

30 Dec 2024

Marla

First of all I want to say the front desk people at check in and check out were kind. As an extended stay hotel, I expected the room to have more things like plates, cups, utensils, cooking tools etc. in the cabinets. Even for 1 night, I was hoping for those items to eat in. I don't think I should have to ask but part of the experience of an \"extended stay\" hotel. While the flooring, towels, bed, shower and toilet felt fresh, stains on the counters/shelves, dirt underneath the liner of the trash can made me feel I would not want to stay here again. I also don't like being on the ground floor as a single traveler. As I was about to go to bed, the full size apartment refrigerator started making a loud noise. I decided to sleep through it instead of having someone in my room or having to move. I did have dinner leftovers in the fridge that I was able to microwave before my early morning departure.

Leisure Self

2/10

Poor

15 Dec 2024

Valencia

HOT WATER UNAVAILABLE

This was the worst hotel stay I have ever had. Room #1 had absolutely NO HOT WATER - the room itself had a stale smell to it - the bed was very wobbly, we had no ice at the hotel, the towels also didn’t look clean - so I went to the local Target a purchased some, call and went the the front desk several times no one was there so we couldn’t get a new room until the next day. Finally got someone from the front desk to come to the room she was very unprofessional and on her cell phone the entire time, I will NEVER STAY at another Extended Stay ever again.

Partner

4/10

Poor

23 Nov 2024

Raymond

Shower and basin was just a trickle of water

4/10

Poor

17 Nov 2024

Verified traveler

Hotel is pretty run down and wasn’t clean. The room also had a smoke odor.

Partner

10/10

Exceptional

16 Nov 2024

JORDAN

Highly recommended

Beaui Experience

Friends_and_family Family

2/10

Poor

14 Nov 2024

Daniel

Do not stay unless you enjoy filthy mattresses

Got there, charged $100 deposit (Have yet to receive back) check into the room. Go to untuck the sheets & numerous URINE STAINS on the sheets. I go tell front desk & there a lack of concern as if this happens normally. Got to get my refund & was not given an other accommodations other than new sheets & shrugged shoulders.

Friends_and_family Friends

4/10

Poor

30 Oct 2024

Camille

The staff was very friendly and luckily the other hotel guests were not noisy, but it was the dirtiest hotel I've ever stayed in. There was hair in the tub and on the counter when I arrived. No drain cover on the bathroom drain so you could see all the hair caught in the drain. Stains and damaged areas all over the carpet and bathroom counter. Lots of the furniture in the room was severely damaged. There was lots of mold growing around the vent at the elevator lobby that had been painted over. It's clear the entire place has not been kept up for years. I wasn't expecting much for what I paid, but I was definitely not expecting it to be that dirty. Also, it says breakfast is included, but they don't offer any breakfast. There is only a small coffee bar.

Business Self

6/10

Pleasant

29 Oct 2024

Ron

Poor service

Our flight was arriving before check-in so I called and asked about an early check in and was told that when we arrived, they would check and see if something was ready. When we arrived, the man at the counter would not check but simply said check in was at 3:00! We came back at 2:46 and he gave the same response!! 14 minutes before the time he could not have cared less.

Partner

10/10

Exceptional

02 Oct 2024

Hilario

.

4/10

Poor

29 Sep 2024

David

Roaches!

Low talker check in clerk, tiny roaches in the room and guests next door up all night shouting and slamming doors!
Not the best hotel stay I’ve ever had by far…..

Business

4/10

Poor

23 Sep 2024

Michael

Locked Out

We checked in and went to room. The door was already open. We were told that repair workers must have left it opened. We go to unloading and found a couple of the lamps not working. The following day we go back up to the room and our key don’t work. Asked worker to try his key and it still won’t open. Went back down and had two more keys made and both keys won’t open the door. We ask the cleaning lady to try her master key and it still won’t open. We go back down and the desk clerk says she will try her key and still won’t open. At this time it has been almost an hour trying to get into our room. They finally get us a new room but all our belongings are still in the original room. About thirty minutes later they finally get the door opened. We get our belongings moved to the new room. This was the dirtiest hotel I’ve ever stayed at.

Friends_and_family Family

10/10

Exceptional

11 Sep 2024

charles

all was ok

6/10

Pleasant

09 Sep 2024

Sirarminius

Employees were rude

2/10