El Dorado

8/10

Excellent

26 Jun 2026

Krystal

We visited here in 2009 and had the best experience ever, well 17 years later we hoped it would be much of the same. I can’t say our stay was horrible because it definitely was not. We were able to relax and enjoy ourselves, but it was quite a different experience this time around. A lot of restaurants closed on certain days, and even only being at 30% capacity we waited nearly 45 minutes at a restaurant the concierge made us reservations at, but they didn’t have it on the books. The seaweed made it impossible to even step foot on the beach. The clear blue water days are over, unfortunately. While we enjoyed our time, it just wasn’t what we remembered years ago. I’m not sure if they have gotten so big they are spreading themselves thin or if it truly is that they are so short staffed due to being 44% down on tourism. I don’t want be entirely negative of the resort - Kampai and Jade were our most favorite places to eat. Most of the service was excellent. Again, we can to relax after many stressful days at work, and that’s what we got.

Partner

2/10

Poor

15 Jun 2026

Kathy

Staff unfriendly at check in. Most places were not open. All rooms were rented had issues, chili g smoke detectors, that took two days to fix, broken phone, toilet and shower. Room decor for birthdays were not done, mine said happy honeymoon and I came solo. Just overall very dissatisfied with this resort. They need customer service help.

Family

8/10

Excellent

14 Jun 2026

Angelyn

Staff was very friendly and welcoming. Resort was very safe.

Friends

10/10

Exceptional

14 Jun 2026

Michael

Overall a great Honeymoon! The Lomas Shuttle team did a great job, although they told us we were going straight to our resort, but made a stop at another resort first to drop off other passengers. Check-In was decent, but it felt more like a Hotel Check-in, not a Resort Check-in. After checking in, we were given a ride to our room and a quick run down of the property on the way. We had no idea where to eat that first evening so we ended up catching a ride to the buffet at Generations, the family resort, which is a ways away from where we are staying. The buffet was.. acceptable. We weren't very informed of what activities were happening that evening, so we ended up just having an evening in. We are early risers, so the next morning we found breakfast, which was great. The concierge was the next stop. They did a good job at helping up with reservations, but dinner reservations and excursion reservations are done at 2 different places and that was annoying especially with the size of the resort. They will try to convince you to do the Members tour, which was very informative, but we were told it would take 1 hour and it took 2, we ended up giving them a hard stop. Our favorite food places were the Thai place and the Italian place. We also did Fuentes and had a candlelight dinner on the beach. Both were great experiences. Entertainment was part of the experience, but not the reason you go there. Check out was smooth, but they will try to sell you again. As stated, overall great!

Partner

10/10

Exceptional

13 Jun 2026

Sherry

Everyone was so friendly! Lots of good choices for food. Property was beautiful and very clean!

Friends

6/10

Pleasant

06 Jun 2026

Philip

The sargassum was terrible. The beach in pictures for royale are not the beach that is there. They just push to sell you a timeshare. Cater to members over non members. Property needs some maintenance which they seem to be doing some while we were there.

Partner

10/10

Exceptional

03 Jun 2026

Brian

The experience was everything we could hope for. The staff was very helpful, polite and friendly. From the room to the food and the property went above and beyond our expectations, would definitely recommend 👌

Partner

8/10

Excellent

03 Jun 2026

Magdalena

The big disappointment was bo swimmible beach and concrete blocks in the water, plus algae all over.

Partner

10/10

Exceptional

29 May 2026

cody

Staff was so kind, and the cleanliness was superb

Partner

10/10

Exceptional

28 May 2026

Camila

El Dorado Royale is an incredible resort. The grounds and food are amazing. The staff customer service is some of the best in the Riveira Maya area. I would happily return as often as possible!

Partner

10/10

Exceptional

18 May 2026

Brook Marie

Amazing trip. We had fantastic experience and will be returning in the future.

Partner

4/10

Poor

15 May 2026

Angela

There is no beach at this location where you can swim at. Big concrete blocks and seaweed all along the beach. This vacation was nothing like it was advertised to be. If you want a beach go somewhere else. If you want just an all inclusive resort then it works but that is not what we wanted. Also some of the staff are not happy at their jobs. We did have some good staff but I would say 50% were not good. Food was terrible. Sales guy trying to sell memberships was awful as well. Just rubbed us the wrong way. The first guy was nice but the one brought in to seal the deal was full of himself.

8/10

Excellent

15 May 2026

Derrick Seu

It was decent

Partner

10/10

Exceptional

12 May 2026

Richard William

Excellent hotel and transportation staff……nice rooms……excellent food….huge property….many perks…..access to water park…..catamaran….

Would definitely recommend……will go there again

Partner

10/10

Exceptional

10 May 2026

TERRELL

To start with off, after arriving at the Cancun airport, outside looked for the Lomas travel reps they where very easy to find. The where very pleasant, took us right over to the shuttle point and in no time we where on our way to the resort. Upon arrival at the resort we where greeted by friendly staff and shown to the check in desk in the amazing lobby. After finishing the quick check in, a beautiful ride thru the resort to our swim-up suite. The room was amazing, very spacious, clean, and comfortable.
The resort was amazing so clean everywhere we we went, every one of the staff who we encountered during our stay was a pleasure to talk to and was so helpful.
The pools where so enjoyable and the swim up bars and bartenders where great.
Every restaurant and every meal was great. The staff in the restaurants made sure everything was perfect and where so friendly.
Lomas Travel handled our transportation to and from the airport and made trip seamless.
This was a second honeymoon for us and our stay was amazing, everything about the El Dorado Royale was top notch. The resort is so well kept, great staff, and so beautiful.
We are already planning our next stay and are so looking forward to it.
5 stars all the way

Partner

8/10

Excellent

07 May 2026

Javier

Great place for the 40+ crowd. The grounds were beautiful, the staff helpful, and the food at the ala cart restaurants was amazing. The included transportation to the resort was terrible in that they put us with a bus load of a private group that took an hour to process. The now obligatory timeshare upsell was a big turnoff.

Partner

10/10

Exceptional

05 May 2026

Ryan

This resort exceeded our expectations. The food at each restaurant was fantastic and better than other all-inclusive we have stayed at. We did not have any issues getting a seat by the pool and the property is beautifully maintained There is plenty to explore between Dorado Royale, Casitas, and Generations. The beach at the hotel is rocky but there is an included excursion to Maroma Beach which is lovely and has great snorkeling. Our concierge, Ruth, was very kind and helpful. We also had fantastic service from Raul and Kampai, Israel and The Palms, and had a great tequila tasting with Ricardo. Everyone was incredibly friendly and helpful. Would definitely recommend this resort.

Partner

10/10

Exceptional

05 May 2026

Rachael

Amazing property and staff!!! Will be back!!

Partner

10/10

Exceptional

04 May 2026

Sylvia

The casitas is worth the money. The outdoor shower was my favorite. Breakfast and lunch on the balcony was wonderful, the breeze and the ocean view made it more romantic. My husband napped on the balcony everyday. Perfect for R & R

Partner

8/10

Excellent

04 May 2026

Kelly A

Resort is pretty . Rooms clean . Food is good . Drinks are weak and staff not very attentive . Concierge vey helpful

10/10

Exceptional

03 May 2026

Micah

The food at ALL the restaurants was really, really good! The entire staff worked hard and made us felt welcomed at all times! The overall property is HUGE but we love to walk around so it didn't bother us one bit, however, for those that don't like to walk a lot then you may have some issues here. Overall, we would recommend the El Dorado Royale and we will most likely return again! Mucha Gracias!!!

Family

8/10

Excellent

03 May 2026

Mahalia

We weren’t aware that guests were unable to access the beach unless they booked an excursion due to the seaweed.

Partner

4/10

Poor

28 Apr 2026

WILLIAM ray

The property was nice but the staff was the problem the concierge was basically non existent they tell you to text or call so that they can arrange dinner reservations or anything else you need but they never responded at all and we had to go find a concierge to book our dinners also we called for room service the line is always busy and when someone does answer they put you on hold and then the line hangs up then at checkout we had issues with the checkout and there is no one to help like a supervisor or manager just one person who cannot change anything . Very rude and threatened to not allow us to leave without paying the total amount even though there were issues with the bill and we were told just pay now then they will figure it out later not the best situation to be in overall I will never return to this resort again

Friends

10/10

Exceptional

24 Apr 2026

Edgar

Everything was excellent except for the food hours they were closed really early and the hotel comes with jet ski and catamaran but you only need to book it like a month in ahead to be able to have fun of all those amenities that the hotel has

Partner

2/10

Poor

23 Apr 2026

Linda Diane

disgusting, dirty room. Ruined our 47 Anniversary ! We got sick from the mold in our room! Explained our concerns to the hotel management, all we got was excuses!!!!!

Friends

10/10

Exceptional

18 Apr 2026

Leonardo

Pool was great, right next to the Casita room. Beach was nice and quiet but NOT able to swim in as it’s very rocky. Not a big deal for us but something that should be pointed out. Staff was friendly, some upselling. Food was alright.

Partner

8/10

Excellent

17 Apr 2026

Zanza

Great place to stay! Honestly a little bigger than I first thought. A lot of the dinner restaurants are almost a mile walk from El Dorado Royale to El Dorado Royale Casitas (sister resort up the coast). But there are shuttle options if you do not want to walk.

Partner

10/10

Exceptional

15 Apr 2026

Patricia

The scenic walk throughout the property was breath taking. We visited several pools and had a great time at all of them. The night life was very entertaining and had something for everyone from live entertainment to karaoke. Dinner reservations were a bit hard for a party of 8, but we made the best of it.

Friends

10/10

Exceptional

12 Apr 2026

Jacqueline Gail

Pleasant and helpful staff

8/10

Excellent

08 Apr 2026

Paul

The rooms are nice and the staff friendly. The property is lovely but hard to navigate. The map is poor. Luckily you can get a golf cart to take you anywhere. Its hard to find activities at the resort. The personal concierge is only interested in getting you in to the timeshare high pressure sales pitch. The local beach is not inviting for swimming due to the concrete structures. The information about the facility does not adequately describe the fact that the only way to get to a beach where you actually want to swim requires a next day reservation. Its fun to be able to have a golf cart bring you to one of the many restaurants. The food is definitely acceptable but not gourmet.

Partner

8/10

Excellent

06 Apr 2026

Heather

We had a wonderful Spring Break. My husband and I stayed 5 nights/6 Days in the Adult Resort. Our Room was a 7/10 for Clean. We loved the Swim up pool and beach view and Loved our Non-Stop Pool Service from KARMIE. She was the BEST. Checked on me everyday, multiple times and her service and kindness was a 10! Thank you Karmie! We loved our Concierge SERGIO. He was personable, professional and helped us make dinner reservations, and set up our massages. Thanks SERGIO, your Service and attitude is heartwarming. We also loved the outdoor Breakfast Restaurant La Isla. The food was 5 Star and the level of service we received from Guillermo was top notch! we felt so special and really appreciated him! He made our last days there so memorable!! ..The food at this resort is 5 Star* . The only thing downside I would say is the entertainment, there is none. There is only some once a week at the family resort Generations. We did have a great experience with VICTOR at the Sling Bar, he was great to us! One of the only indoor bars and on the Kids side.
Also- It says FREE CATAMARAN/SNORKLING, we set it up and arrived at the next resort and it was canceled. They gave us a Beach Day instead. Felt that was a Bait and switch. Be firm with them out that. The food is Amazing and a Great Resort to Walk and Relax by the Pool. Cannot swim in the Ocean at this resort.FYI

Family

10/10

Exceptional

06 Apr 2026

MARK

Nice quiet place with multiple pools and restaurants

10/10

Exceptional

05 Apr 2026

Danielle Emilie

Amazing time and LGBTQ friendly 😇

6/10

Pleasant

05 Apr 2026

Carrie

The rooms were clean and inviting. The restaurants and good were just ok.

Partner

10/10

Exceptional

05 Apr 2026

James

Great staff many pools and restaurants

Friends

8/10

Excellent

03 Apr 2026

Seán

We had a great stay at El Dorado. We enjoyed the service, the pool and the food. However, we found the staff a little pushy in trying to upsell us and that the photos on the listing didn’t accurate depict the quality of the swim up junior suites. Only after complaining and requesting a room change did it get sorted. Also this is not a resort for anyone hoping to sea swim or enjoy a beach as the sea weed was too bad however there’s plenty of fantastic pools and cabanas. The entertainment was fantastic - we really enjoyed the mariachi band and traditional dancers!

Partner

6/10

Pleasant

03 Apr 2026

Yvon

The resort itself was average. the staff was very friendly and welcoming, food was good with many restaurants to choose from. All in all I wish I would have had a nicer room for the price I paid because mine was a little bit run down. The other couple we were with had a newly renovated room with more amenities for the same price.

Partner

10/10

Exceptional

03 Apr 2026

Vanessa

Staff were very friendly. The pools were great and everytginf was as described! Would definitely recommend this resort!

Partner

10/10

Exceptional

31 Mar 2026

mackenzie

Staff were amazing food was great everything was clean

10/10

Exceptional

30 Mar 2026

Jamie

Our stay at El Dorado was amazing 😍 Reina was the best personal concierge! The location was incredible! The food was delicious 😋 Everything was perfect! Thank you!

Partner

10/10

Exceptional

26 Mar 2026

Melissa Marie

The staff were absolutely incredible. Everyone is so kind, welcoming, and really tries to make your stay special. The more inclusive policy of this hotel makes your stay so relaxing and allows you to truly enjoy the experience

Self

8/10

Excellent

25 Mar 2026

John Albert James

Very large property and beautiful grounds. The property is overall pretty well maintained but this is an older resort. The swim up pool rooms were nice and we enjoyed swimming from the room to the larger pools and bars. Plenty of restaurant options but overall the food was 50/50 for us. Some items were pretty good and others were not. Also compared to some other resorts we've stayed at the restaurant staff was a little slower. Overall all resort staff was friendly and helpful. One thing that we thought was missing was a quicker food option during lunch; all of the lunch options we tried were sit down restaurants and sometimes there was a wait. Really all we were looking for was a quick bite so sometimes that made it challenging. Overall a good resort for the money spent; some of the food could be improved upon but the drinks, rooms, staff, and over all property was nice!

Friends

6/10

Pleasant

19 Mar 2026

lori marie

Upon coming to the hotel, I was told that they did not recognize Expedia as my company I went through for my reservation. Multiple conversations were had and it never changed. There was no room upgrade. There was no hundred dollar. Credit toward the spa. Despite telling me the whole time that I had no connection to Expedia for my reservation at the very end when I was checking out, I had an employee from the resort say to me that I booked with Expedia when he was attempting to sell me one of their promotions to come back back and stay.

Partner

10/10

Exceptional

18 Mar 2026

Sara

Lovely resort, everything including activities are included. People are friendly and helpful

Family

2/10

Poor

16 Mar 2026

Jennifer K

BE CAREFUL. This property will hand you a bill for anything and everything you didn’t agree to before allowing you to leave. Anything you did agree to will be doubled. Then you will be held hostage from your transportation to the airport until you pay whatever they are asking for. Of the last 10 resorts I’ve been to in Mexico the past 10 years this was by far the absolute worst. I wholeheartedly do not recommend. They are thieves.

Partner

8/10

Excellent

14 Mar 2026

Emily Ann

This is not a 5 star hotel. You can not swim in the sea at this hotel
However, the staff is friendly, the food is good and they have many swimming pools. Rooms are outdated but clean and dark. Plenty of restaurants to choose from and good drinks everywhere!

Family

10/10

Exceptional

09 Mar 2026

Catherine

Everything was fantastic. Ocean view from our room. Food was great. Lots of fun at the pools.
Nice property and very friendly staff.

Friends

10/10

Exceptional

08 Mar 2026

Evan David

The staff were very helpful and the resort was beautiful. There were so many amenities especially for the price.

Friends

6/10

Pleasant

02 Mar 2026

Kenneth Glenn

Beautiful grounds, friendly staff. Confusing and lengthy checkin. Regular “Royale” hotel guests are second class citizens here with respect to pool areas compared to club members or “Cassitas” room guests. The central “Royale” pool area is overcrowded while other restricted areas are under-utilized. The dining reservation system is dysfunctional. Food is OK, with highlights being the Mexican snd Mediterranean restsurants. The worst was the “Japanese” restsurant in Generations hotel—poor service bad food. The room was large but poorly msintained with a broken patio door lock. Room lighting was too dim for normal room activities, it was impossible to read in bed, the brightest light was in the closet.

Partner

10/10

Exceptional

24 Feb 2026

Sandra

The resort is lovely. Lots to do and a good variety of restaurants. The staff are super helpful and friendly. We enjoyed our stay.

Partner

8/10

Excellent

19 Feb 2026

Julian

The staff were excellent, very welcoming and helpful to. The location was great too.

10/10

Exceptional

16 Feb 2026

Kierre

Love, love, love El Dorado. My best friend and I spent 5 days being pampered and waited on. The room seemed slightly outdated but we still loved it. Very clean. Stocked minibar. Wonderful staff.

Leisure Friends

10/10

Exceptional

15 Feb 2026

Michele

The newly renovated rooms are beautiful. The staff, as always, was great.

Leisure Family

6/10

Pleasant

14 Feb 2026

Tanza

There were some great things about the resort and some not so great.

Our room was okay but not what you would expect for an upgraded suite. Bathroom tap was ready to fall off, furniture was dirty and rickety and the patio door lock broke when we closed the door. We complained about a really old mattress and they replaced it right away.

The quiet pool wasn't in the best shape, missing tiles, dirty grout. Staff basically ignored the people around the quiet pool and we had to hunt down our own drinks.

There are huge triangular wave breakers in the ocean that really detract from the view. We understood their purposes but it wasn't very attractive.

We weren't aware that the resort was linked to the Casitas Royale and Generations. This needs to be communicated better on the Expedia site. This meant a lot of time spent waiting for golf carts to take you around. It was hard to get a dinner reservation because all guests from all 3 resorts were trying to get spots. We were eating at 9:00 pm some nights - not ideal.

About 80% of the staff were awesome. You could tell the other 20% were fed up with the tourists and guests.

Staff spent a fair bit of time trying to sell you on things. Spa, time share etc. Even as we were checking out, staff were trying to get us to put a deposit down to get a discount on our next stay. We were there to relax, not fight off salespeople.

We've stayed at other, much better, all inclusive resorts in Mexico and we won't return to this one.

Leisure Family

10/10

Exceptional

11 Feb 2026

Carter

Everything was excellent! We will definitely be back!

6/10

Pleasant

07 Feb 2026

Christine

The staff were all.amazing. Friendly and helpful.
Our room was okay. We stayed in a junior suite. Our toilet did not flush great but aside from that the.rooms were clean, i bit beat up when uou look closely. Beds and pillows were exceptionally comfortabe. There are no smack stations set up so if you are hungry you need to go to a restaurant to eat. You have to prebook all dinner reservations. When we arrived on Tuesday we could not book anything until the Friday as theu were full everywhere else. We had to go to the one buffet that you do not require reservations for. The food was subpar. On Sunday there was no shuttle running from 6-9when ppl were going to eat. There were elderly ppl and folks with crutches et. Walking 1.5 km to the restraunt and back. They need more evenig entertainment considering they are 25 minutes from any towns to.walk around.

Leisure Partner

6/10

Pleasant

03 Feb 2026

Yvonne

The rooms are very clean, the staff are amazing the food was good.
No beach due to massive concrete blocks making it un safe. If you want a pool chair you must be up by 6 am and go put your towel or something personal to keep it for when you are ready... Seriously 6:30 no chairs left. There's the Bali beds but $100usd per day. Poor signage very confusing to get around. Long lines to get into the restaurant, there's only 1 place to eat supper unless you are fortunate enough to get a reservation at one of their \"supper spots\" but all the best places that you want to try are booked unless you are there for 2 weeks if you go for 7 days half of them are booked before you get there. Won't go back.

Leisure Family

8/10

Excellent

30 Jan 2026

lisa

Room was clean and staff was friendly

Leisure Partner

6/10

Pleasant

27 Jan 2026

Mary

The property was beautiful, but confusing to get around. Membership in their travel
Program was their priority. We were only able to make dinner reservations for one of the five nights we were there. The more inclusive excursions were never offered and never explained.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Alexis

Staff were amazing. Food options were limited except for breakfast. We went to the sister resort for the steak house and it was awful. Beautiful view but not a lot of beach front. Nice and safe area.

Leisure Self

8/10

Excellent

22 Jan 2026

Tricia

4.5 overall.
We’ve stayed at several resorts in the area so we have a good idea of what we like.
El Dorado is a large property (we like) and there’s lots of walking (we also like). We would have preferred if the shuttle services (golf carts) were on a more regular schedule.
The pools are not heated, so if the weather isn’t great be prepared for some cold water plunges!
The staff were all incredible, save for the one Lomas excursions employee who was not overly friendly.
Our biggest “complaint” is the food options: if you don’t reserve your dinners on day 1, you’re likely not getting in to the restaurants. The buffets are not great so you want to make sure you get in to the restaurants. Our faves: Habb (absolutely amazing Indian food), Wine Kitchen, Santa Fe. The pizza place is great too. Ricon is great for breakfast, not for dinner. For a resort of this size, we found the food options to be limited, especially for middle of the day/lunch options. Room service was great (really good burgers!!) but took over an hour most days.
Make sure to do the Maroma Beach/catamaran tour that is part of their “all inclusive”.
Speaking of “all inclusive” - this would be our second “complaint” - they pass off extras like their eco farm tour, bike tour, and Maroma beach tour as part of their “extra inclusive” package but at many other resorts these things are automatically part of their package, if not more (water toys/excursions for example).

Leisure Friends

10/10

Exceptional

20 Jan 2026

Pavel

Absulutely perfect services, very friendly stuff, great drinks, easy transport.

2/10

Poor

20 Jan 2026

Ryan

I would not recommend this resort!
We stayed for the week of New Years 2026.
The Youtube reviews were wrong and maybe paid off.

To start out positive; The property itself is beautiful and spread out with about a mile of walkable paths along the beach. Our room was great and clean, one of the best showers I have even had the pleasure of using in my life, house keeping did a great job.

Now for the negative: Service was cold and robotic, solely reactive, it felt like we had to beg to get anything.

Calling anyone on property was a hassle, most of the time no one would pick up the phone. Also, room service, we would try and call to get food and no one would pick up so we would use their \"app\" to schedule food to be delivered. the food was consistently 30-60mins late and always cold.

The restaurants were laughably bad, the japanese, steakhouse, italian, and buffet restaurant were all terrible. The pizza cabana by the pool was the only good meal we had at the property. The quality of food was worse than any chain restaurant. I actually laughed when I was served a sad grey steak at the steakhouse. The buffet is a lot smaller than the pictures make it seem and the food offering could be described as disjointed. Though if you enjoy soupy instant eggs and undercooked pork sausage for breakfast you will love it.

I am running out of room to write more but will say our excursions with Lomas to Chichen Itza and Maroma Beach were great! Staff was excellent and food was great!

Leisure Partner

10/10

Exceptional

20 Jan 2026

Vanezza

We had an absolutely incredible stay at this El Dorado Royale and couldn’t have chosen a better place to celebrate our honeymoon. From start to finish, everything exceeded our expectations, and the staff truly went above and beyond to make us feel special every single day.
Itzel at the Cocotal restaurant was so warm, friendly, and welcoming — she always greeted us with a smile and made every meal even more enjoyable. At the pool, Benjamin and Luis were hands-down some of the best bartenders we’ve ever had — fun, energetic, and always keeping the atmosphere lively while making amazing drinks.
Cleo, the bartender by the beach, was fantastic and always made sure we were refreshed while enjoying the ocean views. Our room was impeccably clean every day thanks to Estella from room service — we truly appreciated the care and attention she put into making our stay comfortable.
Dining was a highlight of our trip. Sergio at the pizza restaurant was incredibly kind and attentive, and Victor at the Santa Fe Restaurant provided outstanding service. A huge shout-out to Roberto at the Cocotal restaurant — he was always happy, professional, and genuinely attentive, making us feel like valued guests every time we saw him.
Overall, we were beyond happy with our experience. The service, atmosphere, and attention to detail made our honeymoon unforgettable. We would 100% recommend this resort to anyone looking for a relaxing, fun, and memorable vacation, and we can’t wait to come back again!

Leisure Partner

8/10

Excellent

10 Jan 2026

Melody Ann

The entire facility was well kept & clean, as well as our room. The whole staff was friendly and helpful but the Concierges could be a little pushy. They really want you to do a property tour and join their membership. They even do it as you’re leaving.
The bars were well stocked with great bartenders.
The beach needs a lot of updating to be more usable and there were no loungers. We had to go to a beach club off site for good swimming & snorkeling. The resort is aware and offered that as a free excursion.
The food was just average and restaurants are very spread out. They need an evening buffet on the adult side. We struggled to get shuttles and that was a 15 minute walk.
Over all it was a nice get away.

Leisure

4/10

Poor

09 Jan 2026

Christina

Not worth the money. You can stay at a lot nicer properties for the same price. We had 6 people and booked 3 rooms.
Cons: Front desk is rude & unprofessional especially Maria & Sergio.
Rooms have mold growing on the walls, headboards, etc. 2 of the 3 rooms smelled. One of mold and one of sewer. 2 of 3 rooms had no working phone. Room service is absolutely terrible. 1+ hrs to get food. Often not bringing it at all. Hotel just isn’t being maintained. Pool chairs old and uncomfortable.
Pros: Nice night life & entertainment.

Leisure

6/10

Pleasant

08 Jan 2026

Suzanne Jean

The resort is huge! 3 resorts in one so was busy and spread out. Sometimes all the cabanas would be taken before 8am and you had to reserve some or pay or was first come first serve. Was unclear on process. Some of the restaurants were 30 + min walk from our room. Transportation (go carts) was every 15 min and then sometimes would be full at dinner hour. The beach is narrow and cannot be accessed for swimming due to coral and huge cement blocks/structures placed there to protect the coral reef. If you want to swim in pools then this is the place as there are many pools to choose from but if u want to swim in the ocean then you must go to Maroma beach (rated top 10 beaches in the world 20 min by bus away was included and exceptional). I didnt like that the advertising implied that it was a great ocean swimming resort when it wasnt and you couldn't walk along the full stretch of the beach ( interrupted by structures , too narrow etc) . The food was superior and staff awesome, very attentive and helpful. Room was very clean, beds, pillows were very comfortable. Towels fluffy and plentiful. I would go back but only if i could go to Maroma beach more than once included with package.

Leisure Family

10/10

Exceptional

07 Jan 2026

Ross

Had a great trip a very beautiful spot

6/10

Pleasant

03 Jan 2026

Karin

Location by the ocean was beautiful. We had swim up balcony that was great.

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

elizabeth

Staff was friendly and room was nice. Getting dinner reservations was an issue the entire stay, as well as getting a pool chair. Food was ok. I've been to another el dorado location (maroma) and i think ill stick to that one from now on.

8/10

Excellent

01 Jan 2026

Jean

Clean room, loved swim up room, beautiful property, polite and attentive staff.

Leisure Partner

4/10

Poor

31 Dec 2025

Alok

The resort did not meet our expectations:
Lomas Travel was lousy so we booked a private taxi, the food was below average, service was generally good, but some front desk workers were rude, lacked empathy and basically did not care! I would never stay here again!

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Canon

Room was very nice.
Difficult to get dinner reservations
Steakhouse was terrible

10/10

Exceptional

19 Dec 2025

Bradley

Staff was amazing, it was quiet and not overcrowded, very good experience.

Leisure Friends

10/10

Exceptional

19 Dec 2025

Rosalyn

From the moment of arrival, we felt pampered. The staff was extremely accommodating. The ground were amazing. Walking the paths at night was peaceful and beautiful. I would definitely recommend booking a stay and this resort.

Leisure Partner

8/10

Excellent

12 Dec 2025

Marie Ange

The room was spacious and clean. The staff we encountered were nice and helpful for the most part. The grounds were well kept, and the resort overall was beautiful. The food and drink were good as well. We had a swim up room and found it to be more like a lazy river where other guests could swim through from the main pool, but we appreciated the quick access from our room and lounging chairs and table outside the room.
The dinner at Fuentes was quite as interesting dinner/cooking experience that I would recommend.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Richard

Room was beautiful, staff were fantastic and the food was great. Lots of options for restaurants. Book restaurants when you arrive so can get in if busy. The atmosphere and entertainment was great. We had a swim up room that we enjoyed thoroughly as the pool off our deck was beautiful. The beds were super comfortable and we would recommend El Dorado Royale to anyone looking for a relaxing beautiful all inclusive resort.

10/10

Exceptional

11 Dec 2025

Christopher

Top shelf liquor at the bars and 10/10 food quality

Leisure Partner

8/10

Excellent

08 Dec 2025

Manuel

Las amenidades eStan super. Pero es un problema la reservación en los restaurantes y los carritos tardan mucho en pasar

Todo lo demás está súper bien.

Leisure Family

10/10

Exceptional

07 Dec 2025

Donald W

Wow. Best vacation ever. The room was gorgeous, The amenities, were so plentiful that we wished we had another week to experience them all. (Next time!) The location and grounds were positively DREAMY. We really walked our feet off trying to experience everything! But the very best thing about our stay was that the entire staff, everyone straight down to the merest maid, was immensely and incredibly friendly and accommodating. We received VIP treatment every moment of every single day. Five enthusiastic stars!

Leisure Partner

6/10

Pleasant

06 Dec 2025

Christy

Daily staff was great, super nice, but lobby staff not so much. Room was clean but out dated. Getting in a Restaurant even the buffet was a hassle and frustrating. (Apparently Members are priority)
There is hardly any nightlife. Entertainment seemed to be something you had to book additionally.
It’s a beautiful place but for the money, we won’t be going back.
This property caters to its members, they do try to get you to buy in, by listening to their offers, however they give nice incentives for your time.

Leisure Friends

8/10

Excellent

04 Dec 2025

Peter

We took the Lomas Hospitality that came with our all inclusive from the airport and back again.We had a really smooth trip there and back.We got to the hotel a couple hours before check in but we got to have lunch at one of te restaurants as soon as we got there.The resort is very well taken care of lots of staff.Lots of different restaurants to choose from.The pools are not heated so the water wasnt as warm but we went the last week in November so thats to be expected. The beach is not swimable here.And their salt water pool was under renovation while we were there but our room was cleaned everytime we left.The food was amazing,Mexican night was our favorite along with The Spot for lunch.It rained one afternoon so we booked a spa and it was a really good experience. They do have their reps that show you around to get you to sign up for membership we did not but still got a free spa treatment. For a quiet 20th anniversary trip we had an amazing time.We do wish they had an option for non drinkers,and for that reason we would probably choose non all inclusive next time.

Leisure Partner

6/10

Pleasant

30 Nov 2025

Talia M

The property is beautiful, very large, and the rooms were nice. If you're a beach person, you wont like it because of the barriers. It was very quiet when we were there and when they played music it was older (like decades). I wish there was more local food available. We survived on room service. The food at the restaurants was underwhelming. The service was great; everyone was so willing to assist. Thr drinkscwere great! Overall we had a really good time!

Leisure Family

10/10

Exceptional

30 Nov 2025

Kellie Judith

This place was incredible. Highly recommend!

Leisure Friends

6/10

Pleasant

29 Nov 2025

Sadie

Was pushed to book with our concierge for activities but the excursions the concierge book are the extra cost ones. They forgot to tell us that the excursions included with our package had to be booked at the check in area. Room was clean. Most staff were nice. Had to make a reservation every night for dinner, couldn’t walk in to a restaurant. On our first day there we sat down to make “reservations” for our dinners for the week and a lot of the restaurants were booked until like 9:00 or 9:30 or not available at all. The cenote was closed. You had to pay extra for the cabana beds. There is a lot of walking to destinations within the resort, just a tip for those who have trouble walking long distances.

Business Partner

2/10

Poor

27 Nov 2025

Abraham

Perfect for those that like to pay extra for literally everything. As soon as you get there, they try to sell you expensive dinner package and as soon as you say you're not interested, you become a leper to them. Never meet our concierge, We were only able to make reservations for 2 restaurants which we didn't really have a choice for. The dinner was like appetizers so we were definately hungry and had to settle for burgers and hot dogs. Also, we kept getting disconnect every time we called the front desk or room service. Bring good walking shoes, you'll be walking all day getting from place to place since their golf carts are nonexistent. Other than that. Pretty place

6/10

Pleasant

27 Nov 2025

Ma Rowena

They can put more lights at night and signs on the pathways at night its scary to walk at night, I run into an alamid on my way back to our unit after dinner, and one other tailed animal that resembles a racoon. on our way back from our dinner. We get lost twice looking for for our room.Theres not a lot of people/staff to ask for information.we need more instructions at check in. The staff in the restaurants are efficient, professional and pleasing to deal with, every food they served are delicious. Staff are nice and helpful otherwise.Beatiful resort!

Leisure Family

2/10

Poor

25 Nov 2025

Jessica

The front desk staff was rude. The rest of the staff was amazing. Our room was not at all as described. There was mold in our toilet. Everything always felt damp in our room. The \"swim up\" was a joke

Leisure Family

2/10

Poor

25 Nov 2025

Mohmed Saieed

Not a great ending to our vacation with a day wasted trying to figure out why the hotel transfer wanted us to leave early. We got a taxi of their choice and he overcharged and became aggressive. The beach and buffet were lacking and subpar. This is not a 5 star hotel, maybe 3.5. Westjet delayed us an hour and they gave us a smaller plane as we paid for premium seating on a Max-800. The hotel, airline and transportation services aren’t in concert, which is normal but this was egregious and stressful. Hoping they can fix things for their sake.

Leisure Partner

8/10

Excellent

22 Nov 2025

Ruth

We had a wonderful room with good access to a quiet pool. Our shuttle was easy to book both ways. We weren’t wowed by the food but breakfast at the Riocon was always great.

Leisure Partner

8/10

Excellent

10 Nov 2025

Latoya

The catamaran excursion at Marona Beach was the highlight of my trip. I did not like that it was so difficult for dinner reservations and waiting for a ride around the resort. Overall, I did enjoy my accommodations.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Gary

Great service. Clean room. Very much appreciate Ivan and Fatima help during our stay. Will go back in the future!

Leisure Partner

10/10

Exceptional

30 Oct 2025

Cheryl

Airport shuttle was easy to find. staff very friendly and always happy to help

Leisure Friends

10/10

Exceptional

23 Oct 2025

Janelly

Staying at El Dorado Royale was a great experience! My husband and I stayed for a week there. The staffing was fantastic, the food car shuttles were really beneficial on rainy days. The food options are amazing. I really loved the Italian restaurant. All restaurant options were so tasty and delicious. I like the idea of giving a free pass to the water park at Nickelodeon Resort. The transportation was very pleasant since they have taxis that work for the Resort, so it’s easy to get around if you need to go to another location or explore downtown. We will definitely be coming back!

Leisure Partner

4/10

Poor

22 Oct 2025

Amber

During our time, there were a few things that happened that did not meet our expectations during our stay.

1. We were not given a schedule of activities upon arrival and had to question numerous people to figure out what to do the day of our arrival. There weren't many people who were willing to provide us a schedule or let us know what activities were available. So we didn't feel like we got as much out of our first day as we could have.
2. The pool had an abnormal amount of bugs in it and white debris in it that looked like disintegrating toilet paper. The pool was full of it, and many people we spoke to commented on it. It made us uncomfortable to be in the pool.
3. Someone must have vomited in the stairwell of our building. When I called the front desk to have someone clean it up, I was transferred numerous times and hung up on. Housekeeping cleaned rooms but kept walking past the pile for a full day. The next day, there were two piles of vomit and a pile of feces in the same hallway. It wasn't until we told our personal concierge about it that anyone did anything to clean up the area.
4. There were dirty cups in our hallway on the first day we arrived that were still there when we left, that housekeeping never cleaned.
5. The service in general from the staff wasn't what we are used to. The staff wasn't as pleasant or helpful as it has been when we stay with other resorts.

We won't be staying at Lomas Hospitality resorts again in the future.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Jamie

We had an amazing stay. The property is covered with full-grown trees, dense bushes and flowers of all kinds. All the amenities are well spaced out, but still at walking distances. Lots of different restaurants and type of foods available. High variety of included activities every day. Bali beds by the beach were a must! The personnel were absolutely charming. In mid October the resort felt like a private place . Not sure how close to max capacity they were for the time of the year. There was a couple of hard rain afternoons for a couple of days. But mostly it rained at night and didn’t hold us back from activities. We will come back for sure !

Leisure Partner

10/10

Exceptional

11 Oct 2025

Rebecca

We stayed here for our honeymoon it was absolutely beautiful and a wonderful time. They were a little pushy about upgrades but other then that it was perfect.

Partner

10/10

Exceptional

30 Sep 2025

Heather

We loved it we will be back soon

10/10

Exceptional

18 Sep 2025

Lorena

Everything about this resort was amazing and clean

Leisure Family