Sagarnaga

8/10

Excellent

08 Mar 2026

Jorge

The hoter was perfect for an overnight stay close to the airport

Partner

10/10

Exceptional

10 Feb 2026

Jacques

Friendly Staff. well located hotel. Good breakfast

Partner

10/10

Exceptional

10 Feb 2026

ling

Reception is very helpful, good location !

Friends_and_family Family

6/10

Pleasant

09 Feb 2026

Reto

Room and shower very simle

Partner

10/10

Exceptional

19 Jan 2026

Elizabeth

The staff were great and very helpful.

Self

8/10

Excellent

18 Jan 2026

Rodney

Good location and nice big room. Price of transport to airport varied from when booked to departure

Partner

10/10

Exceptional

08 Jan 2026

Jaeyong

Probably the best tourist hotel to stay in La Paz. Good location and all the convenience you need for the stress free stay.

Leisure Self

10/10

Exceptional

04 Jan 2026

Jaeyong

This is probably the best hotel to stay in La Paz if you are a tourist. It's close to markets, restaurants and cafes. The banks, cambios and tour agencies are also nearby. The hotel is also the main pick-up and drop-off point for the daily tours. The hotel is clean and well maintained.

Leisure Self

6/10

Pleasant

26 Dec 2025

Gayle

We were not impressed at all by this hotel. We booked a Deluxe Room with a Queen bed. Our room was so small and right beside the elevator, actually it was built right into our room. Our window looked out to a brick wall. The shower had mold in it and only warm water. Glad we are only here for one night. Go somewhere else!

Leisure Partner

10/10

Exceptional

14 Dec 2025

michael

Staff was amazing. Spa was SO good. Great massage. Super convenient location. Amazing views! Would def stay here again.

Leisure Self

8/10

Excellent

22 Nov 2025

Maribel

What stood out were the great attentions of the servers at the Restaurant Tambo. They were very accommodating and caring. On the other hand, the restaurant supervisor was very rude and disconsidered.
On the other hand, the hotel crew not only need good customer service lessons but retraining on their own specific areas. The did a major mistake with my reservation. However, Cecilia, the hotel owner came to the rescue, MY RESCUE! She was ultra professional, caring, nice, compassionate, sweet and understanding. Only until she intervened it was when everything was resolved. I really hope the staff follows her example. Thanks so much Cecilia, you are a super star, a true leader.
I really hope things get better because it’s a great hotel with an excellent location.

10/10

Exceptional

15 Nov 2025

Thomas Paul

Good staff, super restaurant & breakfast, good location, clean rooms

10/10

Exceptional

15 Nov 2025

Thomas Paul

Room was very clean, good staff, great restaurant & breakfast

10/10

Exceptional

03 Nov 2025

Rhys

It was amazing staff to breakfast to room all great

Self

10/10

Exceptional

26 Oct 2025

Elizabeth

The first room was super cold, the second room was great. The breakfast was very limited with options. But overall the hotel was great, staff was cordial and pleasant.

10/10

Exceptional

26 Oct 2025

Angelica

Excelente servicio, muy confortables, recomendable

8/10

Excellent

27 Sep 2025

Karen

The location is the best . It is pretty safe around and it’s convenient near the witches market and the travel agencies . The only thing is that internet connection is not the best in the rooms but it works fine in the lobby and the restaurant

Leisure Self

10/10

Exceptional

24 Sep 2025

Karen

Great location!!!! Very safe in the center of the city and near the most touristic market

Leisure Self

10/10

Exceptional

03 Sep 2025

Alexander

We, group of 7 people, stayed in the hotel 3 days. The rooms are clean, the staff is very friendly, great breakfast! Thank you for hospitality 🙏

Leisure Friends

10/10

Exceptional

05 Jun 2025

Zachary

We had a lovely time there! However there are no heaters in the rooms so you will be a bit cold. Also there is a window at the top of the door that lets the light in from the hall 24/7. Extremely warm and helpful staff.

4/10

Poor

24 May 2025

Lorraine

Very basic

On check in we were given a standard room the bathroom looked so old and it was right by the lift went back to reception and after insisting we get the deluxe room we booked I can tell you it was not much better.
The shower was cold, the blankets they use are thick but so scratchy. There is also so much noise from other inconsiderate guests .
The location and breakfast were the only good things for us.

Partner

2/10

Poor

22 May 2025

Kalin

Extremely loud. The walls of the rooms are so thin you could hear everything. I felt like I was staying in a hostel for hotel prices. The rooms look much nicer and cleaner in the pictures. It is a convenient location though.

Leisure Self

10/10

Exceptional

22 May 2025

K G

Value for money

Friends_and_family Friends

8/10

Excellent

07 Apr 2025

Sidney

Hotel is at a very good location. Close to city square and witches market. Room is big but cola. Service desk sent us a heater and hair drier. Breakfast is good and refilled quickly. Restaurant and in-house tour agents are helpful. Overall it’s convenient and nice hotel for a hot shower and rest before your trip to the salt flat

Leisure Family

10/10

Exceptional

31 Mar 2025

Tetsuya

Excellent cosy hotel

Hotel gave me early check in when I arrived 7am. They made taxi reservation for my ealy flight.
Hotel locates on safe area and close to San Francisco church. You can walk to museums or Mi Teleferico stations.
The cafe is good for lunch. Chicken soup at the restaurant was very salty.

Self

10/10

Exceptional

24 Mar 2025

Joel

The staff were amazing. The locations is perfect if you are going to the bus station. Would love to visit again.

Business_and_leisure Self

8/10

Excellent

09 Mar 2025

Farid

Breakfast was very basic. When I booked it it shows that return airport and hotel was free but they charged me 18 USD for one way

10/10

Exceptional

08 Mar 2025

Peter

Central location

Leisure Self

4/10

Poor

04 Feb 2025

Celinda

The property is old and needs maintenance. The rooms are very cold. The positive is that it is close to the tourist attraction is located about 20 minutes from the airport without traffic

Leisure Friends

8/10

Excellent

03 Feb 2025

PAULA

El hotel es bonito y tiene muy buena ubicación, pero es muy ruidoso, las paredes son delgadas y se escucha todo, cada vez que alguien cerraba alguna puerta o los pasos afuera, además estaban en remodelación y todo el día habían sonidos de construcción. El desayuno y la atención están bien. Por el uso de la aplicación tengo acceso a ciertos beneficios, cuando lo informé en recepción parecían no saber nada al respecto y no aplicaron ninguno, incluso el late check out que solicitamos por solo 30 minutos, tenían disponibilidad, pero debíamos pagarlo, si no respetan estos beneficios no deberían estar en la lista de VIP access.

Leisure Family

8/10

Excellent

02 Feb 2025

Gustavo

The room was very cold during the night and there was no heating system available

Leisure Self

10/10

Exceptional

09 Jan 2025

Andrea

Great location

Leisure Family

8/10

Excellent

04 Dec 2024

Marina

Conveniently located next to the Witches Market and a wonderful tourist agency Buho's.

Leisure Self

8/10

Excellent

27 Nov 2024

Leslie

Central location, walking distance to museums, markets, restaurants, tour operators and teleferico stations. Rooms are basic, but clean. Would stay here again in future.

Leisure Self

10/10

Exceptional

21 Nov 2024

Verified traveler

great staff, great location

Self

10/10

Exceptional

06 Oct 2024

Angelica

The staff is polite

10/10

Exceptional

03 Sep 2024

George

Location excellent. Good breakfast. Friendly staff. Will return.

Leisure Self

10/10

Exceptional

18 Mar 2024

Verified traveler

Right around the corner of \"mercado de las brujas\" and tourist area. Staff very nice and helpful. Food at restaurant is very good

Partner

10/10

Exceptional

03 Mar 2024

Ernesto

the staff

Business_and_leisure Family

10/10

Exceptional

22 Jan 2024

Susan

Highly recommended

Modern hotel centrally located. It was very clean, bed was comfortable, staff were helpful, price was good, nothing to dislike.

Self

10/10

Exceptional

29 Dec 2023

Amelia

We loved our stay at Hotel Sagarnaga. The staff were friendly, room was spacious and comfortable, and the location was perfect (and quiet considering the central location). The downstairs restaurant was really good and the massage service was great. Would highly recommend to anyone staying in La Paz.

Partner

10/10

Exceptional

05 Dec 2023

monalisa

Good value for money, great staff..

Everything was good. The breakfast was good, WiFi was fast, very good location, in and around many restaurants, tour desk in the hotel and wonderful views of the city from the room.

They let me check in early at around 7 am which was very much appreciated.

Self

10/10

Exceptional

19 Oct 2023

Barry

The junior suite was very quiet and had 2 big windows.

Leisure Partner

4/10

Poor

13 Sep 2023

Miguel

el baño no estaba completamente limpio, el basurero del baño especificamente, las toallas estaban rotas y descoloridas, limpias pero se notaba q tienen mucho tiempo de uso, las almohadas eran de baja calidad.
A las 11pm del 12/9/23, empezaron a arreglar parte del primer piso con golpes fuertes y obviamente nos depertaron.

Leisure Family

10/10

Exceptional

11 Sep 2023

Elizabeth Ida

Great staff....all very friendly and helpful !!! Excellent buffet style breakfast...something for everyone's taste !! Good location for seeing the old town of La Paz, easy to walk around. Being August , it was cold and there was no heat in my room....not even a heater.....excellent shower with lots of hot water.

Leisure Self

10/10

Exceptional

03 Jun 2023

Andrew

Manager and staff were very accommodating . Great price too. Would definitely come back .

Leisure Self

8/10

Excellent

16 May 2023

WALDO M

Close to lots of services, government offices etc

Business Self

10/10

Exceptional

14 May 2023

Christopher

Great location as a base for exploring central La Paz. Comfortable, spacious rooms. Strong wifi, hot water. Friendly staff, free breakfast. Witches Market, Coca Museum, bars nearby. Downhill to main thoroughfare. Would stay again.

Leisure Partner

8/10

Excellent

09 May 2023

carol

I liked how centrally located this hotel is, and how close it is to places like the Witches Market and Plaza San Francisco.

The front desk staff were really friendly and helpful, as were the travel agents who were available.

The breakfast scene I found to be confusing. It was hard to know whether everything that was out was all that was available or if more was on the way. Staff continually were going in and out from the lobby, through the part where we were eating, to the kitchen. I felt like it was hit or miss in terms of what was available, just depending on when you happen to arrive. The staff were friendly, though.

Leisure Friends

10/10

Exceptional

25 Dec 2022

arturo

Excellent service.

Leisure Family

10/10

Exceptional

20 Dec 2022

Katherine Anglarill

This Hotel is a great one. People who woke there are very friendly!
The place is clean and safe!

Business_and_leisure Family

10/10

Exceptional

08 Nov 2022

Agneta

Great breakfast included

Business_and_leisure Family

8/10

Excellent

29 Jun 2022

Anil

The hotel was solid, had hot water, Wi-Fi and a clean bed! Breakfast and staff were all excellent, would recommend this place for sure as it’s walking distance right next to everything

Leisure Self

10/10

Exceptional

06 May 2022

jeffrey

Good choice!

Very friendly staff, manager was attentive. Location is perfect.
Room comfy, breakfast OK.
Parking is there but you'll need to be quick, space for two cars and two bikes!

Self

10/10

Exceptional

11 Mar 2022

Douglas

Clean hotel in a very convenient location. The staff was accommodating in every way. We used Hotel Sagarnaga as a base while traveling Bolivia. They allowed us to leave several bags in between stays. They also allowed us to make last minute reservations when making plans to travel around the country. 5 stars for hotel condition, WiFi, location and customer service.

Leisure Friends

10/10

Exceptional

06 Mar 2022

Reynaldo

Nice size room and in a good area. Close to everything if you want to walk. They serve a good breakfast. And good customer service.

Leisure Family

6/10

Pleasant

20 Jan 2020

Joanne

Good budget accommodation

Good budget accommodation in the heart of La Paz. Easy walking distance to everything. ATMs, good restaurants and laundry services right outside. Breakfast could be improved or at least changed up each day. Good hot water and WIFI, hairdryers on request. Would stay again.

Self

8/10

Excellent

27 Oct 2019

Lee

Very helpful staff and great location to sights ..........

Leisure Partner

8/10

Excellent

26 Sep 2019

John

Centrally located, adequate breakfast, reasonably priced.

Leisure Family

8/10

Excellent

21 Aug 2019

Katherine

I love the Hotel Sagarnaga. It is a safe and nice place. This is the 4th time that I stay there!
People who work there are very friendly and always willing to help. I strongly recommend it!

Business_and_leisure Family

10/10

Exceptional

02 Aug 2019

Verified traveler

I have stayed at this hotel twice now, and I enjoyed it very much. The staff is friendly and helpful. The rooms are comfortable with nice hot showers and strong WiFi. The breakfast is delicious and it includes a buffet plus eggs made to order. I would definitely stay here again.

Leisure Self

10/10

Exceptional

08 Jul 2019

Verified traveler

Location was great. Staff were friendly and helpful.

Leisure Self

10/10

Exceptional

26 May 2019

Verified traveler

It's quiet but within walking distance to the main plaza. Very friendly and helpful staff.

Leisure Self

10/10

Exceptional

08 May 2019

Michael

Good La Paz Hotel

Great choice of hotel in La Paz, conveniently located near restaurants, the Teleferico, and the city center. Would definitely recommend to backpackers or travelers!

8/10

Excellent

04 Jan 2019

Verified traveler

no hassle showed up tired from traveling was able to get into my room right of way early in the morning.

8/10

Excellent

16 Nov 2018

Lawrence A

Once you're in your room = Great

Beware of the 2 twin bed rooms: one bed blocks opening the closet and it can't be moved.
The 24 hour check-in is a joke: at nine am the told me to come back at noon. Thentheroom they gave me hadn't been cleaned yet ... another 15 minute wait on a couch next to the elevator.
BUT plenty of hot water & blankets when I got the room!

8/10

Excellent

07 Nov 2018

Norman

Happy with Hotel Sagarnaga stay

As advertised. Clean and friendly. Few staff had very good English and communication. Nice breakfast spread. Hotel great location and cable car system within walking distance.

Partner

10/10

Exceptional

23 Sep 2018

Klimenty

Best place to stay in La Paz

Great hotel. Very early check in (5am) was a breeze. Freandly and helpful English speaking stuff. Best aria of the city with an easy walking to everything. I stayed there total for 10 days exploring Bolivia and had a great time.
Cost is very reasonable.
Thank you guys.

8/10

Excellent

26 Aug 2018

Verified traveler

Cheap and great location

The location for this hotel was great. While it had a very nice lobby, it was a budget hotel. I stayed in a single private room and it was quite small. I didn't mind except that the bathroom door was difficult to close since the bathroom was very small. The restaurant was nice and had several Bolivian dishes, but the credit card machine wasn't working. They had an ATM right outside. Continental breakfast in the morning was included, in the hotel restaurant and had different kinds of bread, yogurt, cereal, cold cuts, cheese and juice.

8/10

Excellent

03 Aug 2018

Kimberley

Lovely staff

Lovely staff, every person from the cleaners to the front desk were kind and welcoming. Initially I was disappointed not having a room with a view and the staff asked if I wanted to change room which was nice. Hot showers throughout the day and night. Room was cleaned each day and fresh towels given. I ate in the restaurant a few times and it was nice. Fantastic location close to the witches market and tour agencies which do hotel pick up and drop off. WiFi was temperamental but wasn't a big issue. Thank you for a nice stay.

8/10

Excellent

13 Jun 2018

Verified traveler

Well worth jt

I arrived to the hotel at 545am off an overnight from Uyuni. The hotel allowed me to check in early so I was able to immediately go back to bed instead of having to wait several hours for my room. This was a very appreciated gesture.

The room is a bit small and not particularly warm but it was comfortable and clean and well worth the price. If you're a light sleeper be warned the walls are thin. I could hear every word said out in the hallway, though I was next to the elevator so it may have been excessive.

Friendly helpful staff and a great tour agency in the lobby which helped with my transfer to Copacabana (bus will pickup up right at hotel)

Hotel had a lot of groups staying there who j meant breakfast was crowded and lacking in seating but there's great coffee shop right next door(Cafe de Monde) who h served the best coffee in Bolivia.

Perfect neighbourhood for sightseeing and amazing market shopping!

6/10

Pleasant

26 Mar 2018

K

really good location but very basic comfort.

Staff was helpful with late check in etc but overall its a pretty basic accommodation for the price.

6/10

Pleasant

22 Mar 2018

Serge

Good location

Nicely located hotel a bit outdated and with very helpful staff

8/10

Excellent

21 Dec 2017

Laurence

Nice affordable hotel, friendly and helpful staff. Great location.

8/10

Excellent

25 Nov 2017

Anthony

Great

Very good location and friendly staff

8/10

Excellent

22 Oct 2017

omgvoy

Value for money

You get what you pay for. This is a budget hotel and that is reflected in the price. If you are looking for fireworks look somewhere else.

Having said that though for that price I think it's a fantastic deal. Location is superb. Downstairs lobby and restaurant are fine. The rooms and corridors do need TLC but they work. It's a perfect place to stay for a couple of nights.

2/10

Poor

30 Sep 2017

t

AVOID!!!!!

hot water too yellowish and sandy. on our last day, i asked for a wake up call at 1:30 am. they never wake us up! the man on duty was snoring hard when we went down to the lobby. we would have missed our flight if i didnt get up for the toilet. what was the point of wake up call when the man responsible to wake us up is fast asleep? Go somewhere else! I am a travel agent and i know what good service is. i also wanted to mention that the night shift staff was good at answering back instead of apologizing for causing our delay

8/10

Excellent

05 Sep 2017

Verified traveler

Good budget hotel

The hotel is located in the heart of the backpacker's area and was conveniently located near the Witches Market. There were money changers nearby, and the financial district was just a short 5-minute walk from the hotel.

We arrived and departed in the early hours of the morning, and while the hotel doesn't have an \"on-duty\" staff member available in the middle of the night, there are staff who sleep in the lobby, and was able to let us in and out during those times. There is a doorbell on the left of the entrance if one arrives to the hotel late in the evening. We were very appreciative of the staff for letting us in and out.

The wi-fi was good in our room although we heard from other guests that the strength was variable throughout the hotel. As such, I would recommend asking for a room with good wifi if that's something that is needed during the stay.

Rooms were generally more spacious than imagined. It's not comparable to a suite from an American hotel, but for the price, it was more than adequate.

The breakfast buffet was simple, but good. There were simple breads plus some meat and cheese to make a sandwich. A small selection of juices was also available. Other items were available at additional costs. However, what was provided free of charge was good to start the day.

Overall, the hotel was good value for money and was located conveniently adjacent to some popular tourist attractions. A good hotel in La Paz that I would recommend to others

Family

8/10

Excellent

09 Jul 2017

Verified traveler

Nice hotel in good location

Good location, comfortable and warm beds, and excellent hot water supply. Within walking distance to main square as well as other tourist spots. Very close to restaurants. Good basic breakfast.

6/10

Pleasant

13 May 2017

Karine

Great staff, great location, poor condition

This hotel is located right at the city center with a very decent cafe next door which do delivery. However, the hotel itself is in pretty bad shape. The shower is small which I hit myself on the door every time. There are flies when we enter the room. The staff are very nice and attentive though.

8/10

Excellent

04 May 2017

Lesley

Neat and Nice

We were basically on a stop over so wanted something in the center of the tourist market. The staff were friendly and helpful and warned us of potential dangers. The shower was lovely and hot with good pressure. I feel the breakfast was lacking a little, but overall we were happy with our night.

Family

10/10

Exceptional

29 Apr 2017

Derek

Great Price. Great Location.

This location is close to everything, from the market, to restaurants, to tour companies, and everything. It is also well-known enough to be a tour pickup and dropoff point.

8/10

Excellent

21 Apr 2017

Rebecca

Great Views of La Paz from the 5th Floor +

The best thing about my stay at this hotel has got to be the view of La Paz that I got from the large bedroom window; this was exactly what made me book this hotel after looking at the pictures. The staff were friendly and helpful. The room was rather shabby, but compared to everywhere else I stayed in Bolivia it was the best. The breakfast was very disappointing; there is however an excellent place for breakfast (and all other meals) at a reasonable price next door at Cafe del Mundo. I would not recommend booking tours via the tour company joined to the hotel after a bad experience (that had to be resolved after the trip by the hotel manager).

4/10

Poor

19 Apr 2017

me

The rooms are quite depressive.

The rooms haven't enough light and no a beautiful view.
The staff didn't want to cancel my reservation even when I never use the room , because it was obscure.

4/10

Poor

19 Apr 2017

Katie

Don't expect too much with this price

Not a great town. Not a great hotel. Just here to sleep. But they got elevator that's a plus. The walls are thin so it gets very noisy. Wifi was bad, can't even connect for the entire stay. The outlet next to the bed was not even charging at a normal rate... phone battery keeps going down if you use it while charging. It charges at a rate of 5-8% per hour. Some sort of construction nearby during the day so you can hear a lot of drilling and banging. Staff was average, this one guy helped us with luggage but whe we arrived to the room he wouldn't wanna leave, started checking the lights and phone and the bed, kinda like hinting you to tip him, which was the only one in my whole trip. And later we found out the phone doesn't even work so... you go figure. Lots of tour agency around hotel.

Family

4/10

Poor

13 Apr 2017

Verified traveler

Very small Hotel.

The room was ok.
All tha covering in the bed was very old and and thirty 😬

4/10

Poor

09 Apr 2017

Verified traveler

Facilities are very old, bed room is not that clean, and is humid and cold. The very very old telephone system, you have to call out via operator, while ok, but the number you calling can not be a cell number....

10/10

Exceptional

30 Mar 2017

Rohit

great location and good hotel!

The location is amazing and the hotel provides nice big rooms. Highly recommend

6/10

Pleasant

25 Mar 2017

Verified traveler

Excellent location

Very very basic room. The cafe next door is very good.

6/10

Pleasant

19 Mar 2017

Verified traveler

Good, but cold ...

The staff is very helpfull and are willing to make your stay confortable. However, the water is no so warm and the rooms get really cold at night because there is no heating in the room and the electric heater they provide us was barely producing any heat :(
Other than that, the breakfast is good, it's clean, there is an elevator (thanks god, at that altitude, lol).

Partner

6/10

Pleasant

09 Mar 2017

Verified traveler

l am disappointed when staff in hotel refused to help me to call to hotel Oruro for confirmation in booking

8/10

Excellent

20 Feb 2017

Michael

Great view

Great position. Had a view of the city which was great. Friendly staff.

Partner

2/10

Poor

03 Dec 2016

Bed bugs

Bed bugs!

I saw bed bugs at this hotel. I didn't know those were bed bugs because I had not seen them before in my life. I thought they were cockroaches!!!!! I had bed bug bites and my whole body was itchy. I knew that this hotel was not super clean but didn't expect bed bugs! I wish I could have told them about it and get my money back!!!! So bad!!!!!!

8/10

Excellent

31 Oct 2016

Mina

Convenient location

The hotel is located in the centre of the tourist area. The location is great! The breakfast is simple but edible. The room is ok, what you expect for the price. Hot water works! The only negative is that I'm pretty sure they had bedbugs as I woke up with bites..

Partner

8/10

Excellent

09 Oct 2016

Adrian

Great location

The hotel cost is not expensive and is central to many things in La Paz.

8/10

Excellent

03 Oct 2016

Michael

Almost ideal

Most things in the hotel were good except our room was at the back, got little sunlight and the room was freezing as a result. You couldnt really hang around the room because it was too cold. Location, staff and most other things about the hotel were good so maybe we were just unlucky with the room we got.

Partner

8/10

Excellent

23 Sep 2016

erika

Value for money for this quaint hotel in center

The proximity to many interesting sights and especially price made this hotel a great choice. The beds were comfortable and room clean. It is a basic hotel and the age and simplicity of it gives it a lot of character. The staff is very helpful and manager speaks great English and has a good knowlege of the area.. We left very early and missed the delicious breakfast included in the price. WiFi was acceptable and made us of the laudramat 1 min away.

Partner

10/10

Exceptional

20 Sep 2016

Adam

Would definitely stay again.

A clean and comfortable hotel right on the main Street of La Paz. Easy access to cash machines, restaurants, tour companies, markets and anything else you may need. Reception were very helpful and spoke English very well. Although, we found service in the restaurant to be somewhat lacking.

Partner

8/10

Excellent

18 Sep 2016

Verified traveler

Convenient place for access. It's along Sagarugana Street, 3 blocks ascend street from San Francisco. Point of Google map is slightly differenent. Friendly staff there. Facility is good enough for me, cost effective.

8/10

Excellent

30 May 2016

Philippa

Great location, helpful staff

Stayed here just after finishing a 3 weeks tour. Loved the cafe connected to the hotel. Staff all very helpful and lovely sunny city facing room.
Only bit we didn't like was the pillows - massive and rock solid. Breakfast was minimal.

Partner