Pacific Edge Hotel

United States , Los Angeles - CA
LAGUNA BEACH, 647 South Coast Highway
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100 reviews shown

10/10

Exceptional

29 Jun 2026

Olivia

Clean room with daily house keeping and quiet area

Partner

6/10

Pleasant

29 Jun 2026

David

The standard rooms are MOTEL6 rooms but they do not show any of those pics online except for a nicely stagged photo of the double beds. Not the baths or doors or other area of the room so we expected a lot nicer quality based on the other photos of the rooms.

Family_with_children

10/10

Exceptional

28 Jun 2026

ROBERT

fantastic beach view, room was clean...

Partner

10/10

Exceptional

28 Jun 2026

Shawna

This was an amazing stay!
My daughter was proposed to on the balcony of an ocean front room in the reef building at it was beautiful!!!! The staff worked with our future son in law as well as accompanying needs for the rooms we booked as well! Shout out to Chuck!!! You’re awesome!
Ocean front rooms are OCEAN FRONT! Absolutely beautiful.

10/10

Exceptional

26 Jun 2026

Nicole

Irene at the front desk was very helpful and accommodating.

Family_with_children

2/10

Poor

26 Jun 2026

Kim

The room we were given smelled moldy and the staff was not accommodating . It was not worth the 400 we were charged

Family_with_children

8/10

Excellent

25 Jun 2026

Christine

The bathroom looked and was a bit outdated with peeling paint. The bathroom floor would get extremely wet because the shower curtain would not stay closed or secured to the tub. However the staff was very welcoming. Plus the beach was only a building away.

Partner

6/10

Pleasant

25 Jun 2026

Elfriede

The full ocean view of my room at the hotel was awesome. That made the stay worthwhile, but for $800 per night I had expected more amenities, not just the bare essentials. Not even bottled water was provided. But the worst was getting to the unit, very confusing, no signs showing which directions to go after using two different elevators. No help with luggage or at least a cart, was provided by the office after checking in.

Self

10/10

Exceptional

24 Jun 2026

Ashlee

I’ve been coming to Pacific Edge for a decade. This is my favorite hotel, they always go above and beyond to make sure the stay is beyond amazing. I will always recommend Pacific Edge because the staff and the location.

Friends_and_family Friends

4/10

Poor

23 Jun 2026

Jill

The room was nothing like what it pictured for the double queen oven front. A rusty Old Ac unit is on every balcony that people blow even when the weather is perfect. The bathroom was very small and super old, just not what it looked like in photos. Staff were kind, the manager didn’t care about the difference in the look from photos to our stay. Unfortunately we won’t stay here again.

Friends_and_family Family

2/10

Poor

23 Jun 2026

Ashton

Unfortunately, our most recent stay was extremely disappointing. We have been loyal guests of this property for over 20 years and visit multiple times a year because we have always loved the location and amenities.

During this stay, we were unable to use the umbrellas and beach chairs due to the high tide and surf conditions. While we completely understand that weather and ocean conditions are outside of the hotel’s control, what was frustrating was the lack of communication. A simple text or email notification to guests letting them know these amenities would not be available would have allowed us to plan ahead and bring our own items. Instead, we had to purchase replacements after arriving because we were under the impression these amenities would be provided.

What made the situation even more disappointing was the response we received from Viq with management. Rather than showing understanding or appreciation for a loyal returning guest, the response came across as patronizing, dismissive, and lacking basic customer service. After decades of loyalty, multiple visits each year, and continued support of this property, it was disheartening to feel unheard.

We truly have loved this hotel and already had another stay booked, but experiences like this make us question whether returning guests are valued. A little communication, empathy, and genuine customer care would have gone a long way.

Family_with_children

10/10

Exceptional

23 Jun 2026

Kenneth

The beach was open and life guards weee there, you should have put out beach chairs and umbrellas and towels. Life guards were there and no reason not to help guests out. Very disappointed

Family_with_children

8/10

Excellent

21 Jun 2026

Jeffery

We stay at this property a couple times of year for its location and location only. The property itself has been deteriorating for the last decade. The staff seems to be a skeleton crew and multiple requests had to be made for things that were needed.

Partner

2/10

Poor

20 Jun 2026

John

Our room was directly over an extremely loud restaurant. Even with the balcony door closed and curtains drawn, the loud music and voices could be heard on the room. The stay was far from the relaxing beach trip we invisioned...
When we discussed with the hotel staff, they were extremely rude and unhelpful. They advised we would have to check out and wait 6 hours to see if we could be given a different room. They avised we would be called the next day and given another room but never called. When we called, they advised they gave the other rooms to me guests. We were very unsatisfied with the stay.

10/10

Exceptional

19 Jun 2026

Lynne

Honeymoon was wonderful

Partner

10/10

Exceptional

19 Jun 2026

randolph

Excellent experience

Self

10/10

Exceptional

19 Jun 2026

Shaun

Great location at a great price

Family_with_children

10/10

Exceptional

17 Jun 2026

Alcira

The room was clean, the staff were very friendly. The view was absolutely beautiful.

Friends_and_family Family

4/10

Poor

16 Jun 2026

Dino

It was not as nice as we would expect but it’s in a good location right off the PCH

Family_with_children

4/10

Poor

16 Jun 2026

Michael

Staff are rude.

8/10

Excellent

15 Jun 2026

Melissa

Location was great! Room and site itself needed some TLC.

Friends

10/10

Exceptional

15 Jun 2026

Sarah C.

Pacific Edge exceeded our expectations! We had a double queen room in the reef building, room 127, couldn't get any closer to the water! Relaxing on the balcony was the highlight of my trip! We had surfers and dolphins 100 yards away during the high swells, it was just astounding! Great hotel with a classic beach vibe and walkable to all the great spots. Laguna Beach is so beautiful.

Friends

10/10

Exceptional

15 Jun 2026

JoAnna

Room right on the beach... amazing. Our favorite place to get away to.

4/10

Poor

14 Jun 2026

Melissa

Rooms were not as advertised. First room was no better than a Motel 6, on the road, so loud. We had a fire alarm battery going off, so luckily got moved interior room, but it was no better in terms of cleanliness. Carpets in the halls were taped down with duck tape. No phone in room to call valet, even though that was the only way to retrieve your car. Would NOT recommend or stay again.

Family_with_children

10/10

Exceptional

14 Jun 2026

Indriawati

Nice hotel really recommended

Self

10/10

Exceptional

14 Jun 2026

Emily

Very nice staff and beautiful view

Pet

2/10

Poor

14 Jun 2026

Ledean

This place needs a complete makeover, the staff was friendly, but the hotel itself is disgusting, very very old photos are misleading on the website. Old (pool) old Jacuzzi old furniture as a matter of fact, we walked into the room stayed for about 10 minutes and we left called the front desk and told them they didn’t care.

Partner

4/10

Poor

14 Jun 2026

Charvella

poor experience and disappointed. It is frustrating to find an alternate place to stay at last minute

8/10

Excellent

13 Jun 2026

Colby

We come here every summer, the staff is always incredible and very accommodating. The beach views are not only amazing but comforting. The property is a bit older, which still brings a lot of charm. It is very clean and very well maintained.

10/10

Exceptional

13 Jun 2026

Oula

Beautiful beach view

2/10

Poor

13 Jun 2026

Tamir

Staff at this hotel is terrible and they know it! Holes in the floor of beach front room seems to be their idea of resort style vacationing. I should know as they charged me resort fees for it. Then they said they would reverse those fees, never offered another room, but told me that I had a credit of $150 for the restaurants on site and to apply it as a room charge. Asked to speak with the front desk manager “Vic”, and was passed off to another person, Nevine, who was supposed to smooth all of this out. Before checking out they said my bill was clear and that all my fees were reversed for the room and the meal credit was applied so that I wouldn’t have a balance. Simple right? lol, I get home and I have a charge from the restaurant and all of the resort fees pending and wait for it…… a mystery charge of $24 that none of the staff can account for. There response: oh just wait for it, it will be drop off someday…. This happens all the time! By bank can’t even dispute or reverse the charges save for the meal credit, which I had to file a case to get that refunded back. There is a total lack of accountability here! Where the staff just blames each other while they are screwing over their customers! The Manager, Vic, avoids all interactions with guests and says he will be in touch yet never does. Worst vacation hotel experience ever that is still ongoing a week later!

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Rhonda

Front desk, manager, cleaning staff was very friendly and helpful. Driftwood Kitchen restaurants next to the hotel 5 Star. Food was very good and staff very friendly. I would definitely go back there to eat.

The hotel is very old and there are parts of the walls that appears to crumbling. There was some stairs that was closed off due to crumbling. The lobby was very nice. Owner needs to invest into the hotel. Needs a lot of upgrades. Probably will not stay here again.

Partner

8/10

Excellent

12 Jun 2026

Hilda

It was good

Partner

6/10

Pleasant

09 Jun 2026

KATE

Ocean front rooms in the reef building need help! Kids wend to swim in the pool and the underwater light unit came floating up by a cord…

8/10

Excellent

09 Jun 2026

Kali

View was great. No early check-in available. Staff said they’d text when room was ready but never did. Hotel restaurants were very good.

Partner

8/10

Excellent

08 Jun 2026

Great location. Quiet and clean

Partner

10/10

Exceptional

08 Jun 2026

Michelle

Loved the balcony on the ocean and listening to the waves all night!!

Self

8/10

Excellent

07 Jun 2026

Lani

The hotel is in a great location and the staff is very friendly. It’s seven buildings for one hotel, which is interesting. It’s a very “tight” area, so valet only for the car, which is helpful so you don’t need to find parking, but you are locked into the fee. The room has a good amount of space. The only downsides to the room are the walls are thin, bed is super hard, and water pressure is low in the shower. Nice stay, but couldn’t spend more than two nights with the bed.

Partner

2/10

Poor

06 Jun 2026

Lauren

Took 30+ minutes to check-in, there was only one woman on staff on a Friday night.
I called down to the front desk after finding 3 cockroaches in my $700+/night room. I wasn’t offered a refund or discount but was moved to an entirely different building to a lesser quality room. The hotel is slightly dilapidated.

Self

10/10

Exceptional

05 Jun 2026

Stacy

The staff was AMAZING! Having access to 2 restaurants on site was so convenient and the complimentary beach towels and chairs were perfect!

Family

10/10

Exceptional

05 Jun 2026

Sacoya

Wonderful place and staff exceeded my expectations!

10/10

Exceptional

04 Jun 2026

Sergio

The room had the Best view of the ocean. The room was clean and the service was great!

Partner

2/10

Poor

04 Jun 2026

Jorge

Bathroom disgusting with mold on ceiling by the shower head, towels rack and shower curtain falling out, smell damp, the light on bathroom ceiling falling too, the vanity dirty
I Am no happy with the stay

Family

8/10

Excellent

04 Jun 2026

Stephanie

Beach views made the stay

Partner

4/10

Poor

04 Jun 2026

Jon

Location is nice, but that’s pretty much it. Have to pay a $45 A DAY for valet which sucks. The pictures on the site are misleading.

Partner

8/10

Excellent

03 Jun 2026

yannick

Amazing views and location

Partner

10/10

Exceptional

03 Jun 2026

Christopher

👍😊💯

Partner

10/10

Exceptional

02 Jun 2026

Diane

Clean room, they had a little stove and nice sized fridge, convenient to walk to the beach

8/10

Excellent

01 Jun 2026

Louie

The view was exceptional. No breakfast or microwave. Room service menu was very limited.

Partner

4/10

Poor

01 Jun 2026

Raul

There is not a ton of privacy in your room. I could hear everything from the room next door and I’m sure they could hear us. Also, the connecting door to the other room was left unlocked and someone walked into my room from the connecting room which was startling. The beds are not comfortable at all, and to top it off we found a small roach crawling up the glass shower on our first night. Oh, and there is no parking here unless you pay $45 a night for valet. The worst hotel I have stayed in at Laguna.

I did like the ocean view and staying right on the beach, but you can find that almost anywhere in Laguna. Also, the staff was friendly and helpful overall, but I would definitely not book here again. Not the experience I was hoping for at all.

Partner

2/10

Poor

01 Jun 2026

Antonio

One the worst experiences I've had in 40 years of travelling.
This hotel consists of several buildings spread out through a couple of blocks - when checking in at the main lobby they tell you to go to a valet booth in a back alley, which in reality works for a popular restaurant- they're supposed to point you to your room and help you with your luggage. But when you get there, the valet tells you that they don't work for the hotel, that there 20 guests from the restaurant ahead of you(their priority clients) and you must wait outside in the sun with your luggage until they can help you.
Frustrated and tired, you go back to the lobby (a block away) and ask for help. And here comes the worst of a lifetime - the hotel manager, who seeing you frustrated will go out of his way to tell you that you are not allowed to manifest any disagreement and when you ask for help in finding the room and carrying the luggage (and i do have a walking disability which he was very aware) he goes out of his way to repeatedly deny help- in perhaps the most inhuman way I have experienced in my entire life. When I finally discovered - alone- my building and room, I faced the very dirty, rusty and derelict conditions of the property - after 5 minutes walking barefoot in the room, my feet were black with dirt- sincerely my fellow travellers, please dont come here - this place is an unfortunate combination of a derelict property with a management with absolutely no concern for their clients.

Self

8/10

Excellent

30 May 2026

Ken

Amazing location and rooms had great views. Good spot on the beach close to downtown and more affordable than other more stuffy hotels/resorts. The deck restaurant catering staff were great. Front desk 2 out of 3 folks were not very inviting. Hotel is patchwork, old, somewhat run down. Potential big tear down remodel in next couple of years.

Partner

8/10

Excellent

30 May 2026

William

On the beach. Overlooking the ocean!

Partner

10/10

Exceptional

29 May 2026

Valerie

Overall everything was great a local to everything and very close to down town. The room was perfect and great location.

Self

8/10

Excellent

29 May 2026

Martha

I wish I knew before booking about the $45.00 dollars fee for valet parking for night, If I want to park at the property.

Family

4/10

Poor

29 May 2026

Jennifer

Unless you book an oceanfront room don’t bother booking a room here.

Staff is rude, unwelcoming. The rooms are outdated, there was duct tape covering cracks on the floor. NOTHING like the pictures on their website. Check Yelp, you will see more accurate, up to date pictures.

No elevator, so be prepared to carry your luggage up and down the stairs.

Valet parking only, when your car is parked closer to your room than the valet, which is silly.
Some of the reviews I read mentioned they give you a pass to the gym down the street, I asked about it and they don’t offer any passes. :/

The view if you do book an oceanfront room is amazing, but considering everything else I will not be staying here again.

Self

6/10

Pleasant

27 May 2026

Kimberly

What are facilities fees . We paid extra for parking and on top of that $30 facility fees ????

10/10

Exceptional

26 May 2026

Edgar

Oceanfront rooms are the best you get the best beach view

10/10

Exceptional

26 May 2026

Nataly

Great

10/10

Exceptional

26 May 2026

Leslie

Love love love! Will come here again! Amazing view and vibes. Thanks for making our little getaway so perfect!

Partner

10/10

Exceptional

24 May 2026

Humberto

Great location and the hotel atmosphere was very relaxing

Family_with_children

8/10

Excellent

23 May 2026

COURTNEY

Nice experience. Right in the beach. Would stay again.

Partner

4/10

Poor

21 May 2026

Ruth

Rooms are extremely to small and rooms do not come with microwave and it’s $35 to get one in your room and there’s an up charge if you pass two hours of check out with valet parking

Family

2/10

Poor

18 May 2026

John

The stay at Pacific Edge was horrible! The place is dilapidated and worn down. The stairs were shaky and the pool area had a gas leak smell that made my daughter and wife sick. To top it off, we paid $75 a night for valet parking and when I forgot to give them the keys, they literally boxed my car in with 3 other cars so I could not move it in the event of an emergency. It was embarrassing and humiliating to do that. Did they think I was going to stiff them on a $20 tip? Total joke! We have been coming here for 30 years, and when I let management know of my concerns, they banned from any future stays in the property. I told them I didn't care because we were not coming back anyways! Horrible treatment and we will NEVER stay here again. If may be cheaper then other hotels but now you know why. It's better to pay a little more and pay for a place that is clean, hospitable and treats you with respect. Laguna Beach is awesome and these guys ruined our stay. STAY AWAY!

Family_with_children

8/10

Excellent

17 May 2026

Stephanie

Love this hotel!

Friends

2/10

Poor

17 May 2026

Lauren

Our ac did not work in our room. There was a black tar on the carpet which I stepped on and it was so difficult to remove from my skin. The room smelt musty and like fumes because of what was on the carpet.

10/10

Exceptional

16 May 2026

Kevin

Staff was amazing, especially the valet guys, Casey and Chris!!!
This is most likely our new go to spot in Laguna.

Partner

10/10

Exceptional

14 May 2026

Monica

Amazing view and stay

Partner

8/10

Excellent

14 May 2026

Susan

Fabulous ocean view. Lovely balcony, but property definitely shows its age. Renovations probably coming sometime in September. Crystal at the front desk was great after several room key glitches.

Friends

6/10

Pleasant

12 May 2026

Irma

The location was great but the room needs some upgrades the carpet was dirty. shampoo it or remove it

10/10

Exceptional

12 May 2026

Jennifer

Clean room and very friendly staff

6/10

Pleasant

11 May 2026

Marion

The pictures featuring the rooms are nicely photoshopped and not what we got…

We got an outdated old room with chipped wall and an old bathroom. The room also had an old room smell to it. The shower was installed in a way that the water went towards the back wall and was not adjustable. Warm water was not abundant.

At the reception when we checked in they told us that the room has no view. So we did get an upgrade and had then a room with a balcony - which was nice. We could see the ocean further down behind another building that belongs to the hotel.

The beds were good and we slept well with the balcony door open - listening to the waves…

We were not aware that we had to pay $45 per day for parking our car. They said it’s posted at the end of the Expedia hotel page - where of course no one checks - as it says parking is available….

When we went to the beach no one was at the kiosk to give us towels and a beach lounger. When someone finally came after more than an hour - they were out of towels…

Quality of the room does not equal the price we paid.

This all said - the hotel is conveniently located central and you can walk everywhere…. We had a great time ….

Friends

2/10

Poor

11 May 2026

Jessica

Even though there’s parking all around the building, they forced you to pay $45 for valet. They will not bring your vehicle to the front so if you have a child or many bags you have to go up and down the stairs every single time you get your car. They advertise the newer building that they have on site but I was placed in the older building. The carpet is disgusting and it smelled like there was a smoker previously. There were little pieces of hair all over the shower like they didn’t even bother to clean it after the last person was there.

Family_with_children

10/10

Exceptional

10 May 2026

Brandon

Had a great stay

Partner

6/10

Pleasant

10 May 2026

Bonnie

The room was the issue. It was infested with ants! Even after maintenance came to clean, the ants were back the next day. Management was informed.

2/10

Poor

10 May 2026

Russell

Beat up proper. Basically someone has bought up a bunch of beach properties and called them part of the property. Pic on site are not consistent with our room. Run down. Lots of deferred maintenance. Called office twice for disposable cutlery. “We’re checking on it”. Never called back. Gave up and walked down the alley to a restaurant. Basically on an alley way. $1300 for 2 nights. Better places to stay for the price.

Partner

2/10

Poor

10 May 2026

Andrew

Terrible room conditios, d

2/10

Poor

09 May 2026

miguel

Me. Covraron. Dos. Veses. Y. Ni. Me. An. Devuelto. Mi dinero

Family_with_children

4/10

Poor

05 May 2026

Trishia

The hotel is outdated; room descriptions and pictures are vastly different than the actual rooms (not in a good way), hotel tries to charge you for every little thing, did not have hot water, rust everywhere, several buildings are not handicap accessible, very overpriced for what you get.

Self

10/10

Exceptional

05 May 2026

Manuel

Staff was outstanding employee who checked us in was so kind and helpful.

2/10

Poor

05 May 2026

Greg

We stayed at this property about five times in the last 20 years they have new owners in the last few years they now charge almost $50 a day to park your car along with the hotel c we should not include the $50 days for the car. We had a beach view hotel room which now the bar restaurant next door expanded around the bottom of the hotel and they have a party till 10:00 p.m. the first night we stayed very loud loud talking it was not a peaceful stay not enjoyable stay for the price for peace and privacy I did not get. I know it's a beach view and there's people on the beach but I didn't expect the bar to have a banquet ride underneath my room till 10:00 p.m. not happy!!!!!

Partner

4/10

Poor

04 May 2026

Kelly

The room felt dirty and gross. We’ve been staying here for 15 years at the Reef tower on oceanfront. Front desk was no help for any complaints. All they can say is….we’re remodeling soon. Shower had no water pressure….felt like a trickle. Very small room that we’ve never had before. Furniture falling apart. My husband had to put sugar packets underneath nightstand to keep drawer closed. Other pieces already had packets to make them operable. They should not be charging $300+ a night for a room that is like Motel 6. So disappointing as we’ve stayed here multiple times a year for 15 years.

Partner

2/10

Poor

03 May 2026

Daniel

Very run down and uncomfortably gross room. Similar to a poorly maintained college dorm. But, on the ocean, so I guess that’s why they can charge $600/night (incl $45 per night mandatory valet parking and $30 nightly bs amenities fee). I certainly would not stay here again and suggest you spend a few dollars more for a different hotel or just stay inland and walk a few minutes to the beach.

Partner

8/10

Excellent

29 Apr 2026

Christina

Beautiful view 🤗

Partner

4/10

Poor

28 Apr 2026

AWILDA

Needs major renovations - and room felt dirty!! Staff was amazing and responsive though!!!

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Jordin

Great

Partner

8/10

Excellent

24 Apr 2026

agatha

View and location an absolute 10!

10/10

Exceptional

21 Apr 2026

Jackie

The beach view was amazing clean room very close to the downtown area. Great location. Wish the pool was beachfront though.

Friends

6/10

Pleasant

21 Apr 2026

Thomas

Room was clean but very small

Partner

10/10

Exceptional

21 Apr 2026

Daylan

I had an amazing experience, beautiful property easy access to and from the beach. Staff was very helpful with anything I needed during my stay, I highly recommend staying at The Pacific Edge

10/10

Exceptional

20 Apr 2026

Anthony

Interesting property. It seems several different building have been acquired to make up this hotel.

We had a beach front room with a balcony. Stunning views and sounds. Very peaceful.

Be prepared for a resort fee of $30 and a valet fee of $45 for each day in addition to the room.

Partner

8/10

Excellent

19 Apr 2026

Beth

Stayed in the Reef Tower oceanfront. Stunning views! Enjoyed watching the tides change from our balcony! The bar/restaurant was fabulous. Great staff all around.

Friends

8/10

Excellent

18 Apr 2026

John

Staff were friendly and helpful

Partner

4/10

Poor

18 Apr 2026

Aimee

Room needs some serious updates. Most of the lights didn't work, the balcony door didn't lock, the screen door was removed and just left on the balcony so we couldn't enjoy the sound of the sea. No ability for baths, broken drain/absent drain plug , shower head is super old, and wall of the bathroom really needs some fixing. There is a $45 extra for parking on top of all of the other fees which makes a room over $500 a night when basic hotels have better maintained room. You basically pay for the view which is amazing but everything else was motel quality. BEWARE NO ELEVATORS OR RAMPS and no help to bring your luggages down stairs

Family_with_children

10/10

Exceptional

16 Apr 2026

Sonique

It was a perfect view right on the water just like the picture

4/10

Poor

16 Apr 2026

Sofia

The beach view was nice; however, our sink broke, and we did not get help until we were checking out. Someone also threw up in the elevator, and it was poorly cleaned hours later, after we had to call the front desk to inform them.

10/10

Exceptional

16 Apr 2026

Eric

We had a great time!!

2/10

Poor

15 Apr 2026

Edith

Right at 11am check out time they are standing outside the door with a clip board invading your space. Telling you its time to check out if not there is all these fees per hour. Not professional, inviting and or welcoming. Customer service is bad the entire staff needs better training. Rooms need to be upgraded feels like a motel not a hotel.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Alfredo

Very nice ‼️

6/10

Pleasant

14 Apr 2026

Nicole

Not what I was expecting based on the money paid and the thumbnail pictures of the room that I selected. They get you with the clean, sleek, modern pictures but in person is different story.