Sonesta Select Laguna Hills Irvine Spectrum

United States , Los Angeles - CA
Laguna Hills, 23175 Avenida de la Carlota
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100 reviews shown

10/10

Exceptional

18 Jun 2026

Christian

Unbelievable great service

Family

2/10

Poor

17 Jun 2026

Yuexuan

the room was very dirty, there were shaved hair all the towels when we first checked in. we asked to get new towels and they didn't come until 3-4 hours later, and instead of coming in and changing the towels for us, they threw it in a bag outside our door. even the new towels were dirty with blood stains. the rooms also had a terrible moldy smell that was unbearable even with windows open. staff at the front desk were also extremely rude and rolled her eyes at the guests multiple times.

4/10

Poor

17 Jun 2026

Kheck

The carpet was dirty, the door to the bathroom wouldn’t close, the furniture was tattered, the bathroom smelled like a dirty urinal, and we got bug bites from the bed. We will not stay here again.

Family

8/10

Excellent

15 Jun 2026

Diana

Room was dated and unkept (dirty and dusty).

Family_with_children

10/10

Exceptional

15 Jun 2026

Monica

Driving up, great presentation. Handicap parking in the back of the building. They charge $10 for parking. Hotel was spacious, right by the freeway. Room had plenty of space as well. No breakfast included but you can buy some simple grab and go food. The only thing negative is that the hall way on the fourth floor smelled like vomit so I would try to hold my breath.

Partner

8/10

Excellent

14 Jun 2026

Rosa

Nice staff

Family

10/10

Exceptional

13 Jun 2026

Daisy

Everything was exelent

Partner

8/10

Excellent

12 Jun 2026

randi

The Hotel is charming within the room. It made me feel beautiful. The only thing it lacks are microwaves in bedroom is it down fall. Its in a very great location. And in my opinion the best in the area. Lake Forest. Laguna Hills.

Family_with_children

4/10

Poor

12 Jun 2026

Susan

Cannot recommend this hotel. Extra fees, lack of help from employees, room was not very well designed, the bathtub drain was rusty and there was no place to hang wet towels. So many little things that detracted from the experience.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

CI REMODELS LLC

Unbelievable service

Family

10/10

Exceptional

08 Jun 2026

Columb

Thanks for working with me, great staff.

Family

8/10

Excellent

08 Jun 2026

Reylon

Staff was friendly and professional. Room product was a bit worn but understandable. That being said the rooms were clean, amenities readily available and there were good hotel amenities provided.

Self

4/10

Poor

08 Jun 2026

Gabriela

Cramped room even for two people Animal friendly so smelled like it. Rusty bathroom and clogged shower drain caused flooding daily. Surprise $10 per night parking fee. Just not worth it. No complimentary breakfast. Good location though. Well stay at newer hotels in the area next time.

Partner

6/10

Pleasant

08 Jun 2026

Tina

Staff is great and friendly, which is always a great impression. I would stay here again.

Family

8/10

Excellent

07 Jun 2026

Madison

We enjoyed our stay at Sonesta during our weekend trip to Laguna Beach. The location was convenient, right off the freeway, making it easy to get around and the drive to Laguna wasn’t bad at all. For the price, we felt it was a great value.

Our room was clean and comfortable, and overall we had a pleasant stay. The only minor issue we noticed was that the bottom of the bathtub looked a bit dirty, although it didn’t cause any problems during our visit. The air conditioning worked well, and we had everything we needed for a comfortable stay.

Overall, this was a great option for a weekend getaway, and we would consider staying here again.

Partner

6/10

Pleasant

06 Jun 2026

Benjamin

I stayed here based on some reviews and pictures. I would not rate this a three star hotel. Please stay elsewhere if you can as it felt more like a motel. Even the ceiling is still the old popcorn style. The room had a musty smell. The bathroom felt dirty. I saw some mold in the shower corners and hair on the bathroom floor. They even have a hidden $10 parking fee which I got waived. This parking is barely listed on the hotel page and not shown in your checkout.

Partner

10/10

Exceptional

05 Jun 2026

Asal

Thanks

10/10

Exceptional

04 Jun 2026

Christian

Unbelievable service

Family

10/10

Exceptional

04 Jun 2026

Jazmin

Great stay the only downside was no complementary breakfast is offer. Everything else was great!

Self

10/10

Exceptional

02 Jun 2026

Tanya

Had a great stay for one night. Nice clean room and great staff.

Partner

6/10

Pleasant

02 Jun 2026

Lesa

Amy experience was fair. First hotel I have stayed, in a very long time, that didn’t have a mini- fridge, the carpet was very dirty, and no wash cloths by the shower. I think in advance people should be aware of all your hidden charges. I won’t recommend this place to anyone visiting the area.

10/10

Exceptional

02 Jun 2026

Jane

Clean room, helpful front office, easy in and out to freeways and nearby restaurants.

Self

10/10

Exceptional

01 Jun 2026

Angelina

Great stay, in a convenient location for a lot of different city amenities. I was concerned about the dinghy carpet but the day we checked out there was a carpet cleaning company cleaning the carpets. Family friendly, clean pool and lounge area.

Friends_and_family Family

4/10

Poor

30 May 2026

Ray

Place was dirty and pool looked dirty. So dirty that we stayed away. Light fixtures in room were lose and almost cause a short circuit. We would not stay there again.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Melissa

The room was lovely, comfortable

Friends

8/10

Excellent

29 May 2026

Ramesh Reddy

Ok experience

Self

4/10

Poor

28 May 2026

Nina

I had a horrible experience during memorial day weekend at Sonesta Select in Laguna Hills. It seems there was some chemical/gas leak that happened in OC that weekend, so when I arrived at 3:30PM on Friday for check-in, I was denied a room on time when check-in was for 4PM. When I walked in, someone who appeared to be the manager already looked in distress and had an angry face and didn't bother to greet me. The other person was assisting a couple and that already seemed to take a long time. I couldn't quite understand why my check-in was delayed considering I booked this way in advance, but they claimed that due to evacuation status for those affected by the chemical leak, they had customers in at 2AM and were granted a late check-out time.. This apparently pushed my check-in time and I was told they would call me when a room was available. Since I booked through Expedia, they apparently didn't have my phone #. The lady asked for my phone # and I waited 4 hours only to receive no call. I showed up by 8PM to find out the lady got my phone # wrong... I was finally granted a room.. This experience sucked, and yes, I did call their hotel early and no one picked up the phone.

Family

10/10

Exceptional

28 May 2026

CI REMODELS LLC

I love this place

Family

10/10

Exceptional

27 May 2026

ELIE

Excellent staff in welcoming and customer connect

2/10

Poor

27 May 2026

Liset

Didn’t get a chance to enjoy the property, there was so many issues with check in we had to wait about an hour in the lobby before we could check in cops were called and it was total chaos, we decided to check out a day early but they oiled not accommodate any chances I was truly disappointed.

Family_with_children

8/10

Excellent

26 May 2026

Yvonne

Did not have any breakfast because of their schedule time.

Staff in the front office are not attentive; they go through the motions, but your request is not entered.

Waste paper baskets in the room need to be emptied. It's one thing if guests put the \"do not service.\"

Self

10/10

Exceptional

26 May 2026

Ami

Breakfast included would be more convenient and early check in charge should always be waived if it’s available.

Family_with_children

4/10

Poor

26 May 2026

Yuri

The pictures used to advertise this place are misleading

Self

8/10

Excellent

26 May 2026

Sandeep

Convenient location while in Irvine

Business

8/10

Excellent

26 May 2026

Emerson

I like the parking lot it was easy to use and empty, the room was nice but it smells ugly

Family_with_children

10/10

Exceptional

25 May 2026

Edgar

Staff is really friendly. Place is amazing, they had a great location for my mini vacation. Lots of good places to eat around. I can say only issue I had was connecting my console to the internet. But the stay was great overall.

Friends

10/10

Exceptional

24 May 2026

Jessie

Very helpful staff and so comfy bed.

Partner

2/10

Poor

24 May 2026

Daniel

The room smelled like smoke. The pull out bed came out along with a pile of crushed Doritos

Friends_and_family Family

8/10

Excellent

23 May 2026

Deborah

The property was well maintained and the receptionist was polite and professional.

Family

10/10

Exceptional

21 May 2026

Christian

Jaun was outstanding

Family

4/10

Poor

21 May 2026

andrea

Looks appealing in photos but the reality is, it’s not. It’s right off the freeway with loud noise. The rooms are so tiny. I had “deluxe room with balcony” and it was smaller than any room I’ve stayed. You layout your suitcase and then you have no room to walk. The tv sits adjacent to the bed. There is so much furniture in the room you stub your toe. The bathroom has no fan. The sink has minimal lighting and no counter space. There was a lady smoking literal crack in the parking lot.

Partner

6/10

Pleasant

21 May 2026

Sandra

This is more of a two star hotel. Parking fees are hidden and really just a way to take money! Park at your own risk, no security anywhere! Weekday front desk staff was short and almost rude. Weekend staff were so kind and helpful! Really understaffed! Maid wouldn't even take towels sent us to front desk for everything! Location was good, no real amenities. Room was clean. Probably wouldn't stay here again!

Family

2/10

Poor

21 May 2026

Jeff

Absolutely horrible in every aspect. Place smells so bad walking through the hallways I mean it’s as if ppl are living out of their rooms cooking full meals. I mean you gotta do what you gotta do but it’s bad. They try to cover up the smell but you just can’t. They won’t even let you kick it outside in the back at night I mean there is just nothing here. There was trash that was just left outside of the rooms doors and I mean it was there for hours just ridiculous! This is a place if you are just low on cash and can grind it out this is just a place to lay your head for a night. There’s homeless and random ppl outside in front of the hotel. You can only control what you can control but just not a vacate spot it’s a place to try to just go to sleep for cheap and move on. The bathroom also smelled like sewage I can go in but hopefully this helps ppl out there.

Friends_and_family Family

2/10

Poor

18 May 2026

Mayra

This was by far one of the most disgusting and unacceptable hotel experiences I have ever had, and I will NEVER stay at another Sonesta ES Suites Laguna Hills Irvine Spectrum again.The worst part was what we found while checking the room before leaving. I was traveling with my mother and my two daughters. My mom thought one of my daughters had left behind a bottle of hair product under the bed. Instead, she reached under there and grabbed an OPENED and USED bottle of lubricant left by a previous guest. Absolutely revolting. No family should ever experience something that disgusting. God only knows where it had been before my mother unknowingly touched it with her bare hands. It made us physically sick.The problems started the moment we arrived after an exhausting 8-hour drive. The front desk employee barely acknowledged us and seemed far more interested in loudly socializing with other employees than helping guests. When we finally got to our room, the key wasn’t even programmed correctly, forcing us to go back downstairs.The room smelled like sewage or as if someone had just used the bathroom moments before we walked in. The toilet paper rolls were already half used, making it obvious the room had not been properly cleaned or sanitized. We also requested towels and were completely ignored.We travel often, and this was easily the filthiest and most unprofessional hotel experience we’ve ever had. I will absolutely never return and will make sure to warn others not to stay here

Family_with_children

6/10

Pleasant

18 May 2026

Michael

Nice staff. Room smelled like cigarette smoke. Dirty carpets. Breakfast options were expensive.

Family_with_children

10/10

Exceptional

17 May 2026

Henna

Good

2/10

Poor

17 May 2026

Juliet

There was no chain on the door, the outlets next to the bed didn’t work, the bathroom was old and felt kind of gross. It was supposed to be a pool view room and it faced a parking lot. I checked out after 1 night and didn’t get a refund. Do not recommend

Self

2/10

Poor

12 May 2026

Skyler Espinosa

The entire building smelled like mildew my clothes stink the building is old the lights flicker and elevator even glitched wouldn't work had to hold the button down

Family_with_children

10/10

Exceptional

12 May 2026

Robert

Very affordable, clean, easy access to the 5. Food options within a short distance. Good property

Partner

10/10

Exceptional

11 May 2026

Amelia

Nice

Partner

10/10

Exceptional

11 May 2026

michael

Clean rooms

Family

10/10

Exceptional

11 May 2026

Cynthia

We stay here every time we travel to see our family. Great hotel with friendly, helpful staff. Jacuzzi is relaxing and the rooms are very clean. To top it off, the price is always lower than any hotel in the area. Thank you Sonesta for another great stay.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Cynthia M

Was quiet; had everything I needed -, will be staying there in near future!

Self

2/10

Poor

11 May 2026

Haneen

I absolutely hated my time here. The staff was incredibly rude, the manager lady would keep asking when I am checking out every few hours when I saw her. At some point it was rude and intentional as if she’s asking me to get out. She also immediately clowned me in front of a male guest the minute I tried to check in. The property had so many noise issues. The elevator kept beeping. The road had down kind of issue so when cars drove if the freeway it’s so loud. I had to buy earplugs. The fire alarm battery is dying in the room so it would flash alll night. It said when I booked breakfast was included and when I got here it was not. I needed to leave the hotel, I could not stand being here. Also the thermostat temperature does not change the room temperature. There was also 4 cop cars on the property investigating something. I do not recommend staying here. The staff was horrible

Self

2/10

Poor

09 May 2026

Jose F

When turning on the a/c in the room the room smelled horrible the air conditioning was hot didn’t blow cold the lady’s in the front desk gave attitude when asked a question, the hotel felt off

Business

2/10

Poor

09 May 2026

Destination

My room 318 was dirty the bathroom sink was filled with some stuff that looked like ashes, not sure exactly what it was. The A/C when you turn it on smelled like dog urine. The receptionist when I arrived was kinda rude.

Self

10/10

Exceptional

09 May 2026

Valerie

Alicia was amazing, she was the front end nighttime person and very friendly, helpful when I needed something for the room and this is the second time I have stayed there with her as front desk.
Asked for a balcony, however it was so small. You couldn’t even put a chair out there so was disappointed with that.
Otherwise, great trip happy with the accommodations just not the parking fee. If I’m staying in a hotel, I expect there to be parking for my car.

Self

10/10

Exceptional

09 May 2026

Bruce

Very convenient location, hotel is clean and modern, best value for money in area...

Family

6/10

Pleasant

07 May 2026

jelsomina

I will not bestaying there again

Partner

10/10

Exceptional

05 May 2026

Gloria

Tub not good for a senior and while taking shower water stay maybe its clogged

Family

6/10

Pleasant

04 May 2026

Ashlee

Hall way floors could have been cleaner. A weird smell in the halls. overall beds where nice overall solid 3/5

Friends

10/10

Exceptional

04 May 2026

Christian

I would like to personally recognize Mehal at Sonesta Hotel for delivering an exceptional level of service that truly stands apart. My experience has been nothing short of outstanding. Mehal consistently goes above and beyond—working tirelessly, with remarkable professionalism, grace, and genuine care.

It is rare to encounter someone so dedicated, attentive, and polished in every interaction. Her commitment to excellence has made a lasting impression on me, and she has been instrumental in ensuring my comfort throughout my stay.

The entire staff reflects a culture of quality and professionalism, but Mehal, in particular, sets the standard. Because of the experience here, I continue to stay at this hotel with full confidence, knowing I am in capable and caring hands.

I highly recommend the Sonesta Hotel to anyone seeking a refined, dependable, and truly welcoming environment. My sincere thanks to Mehal and the entire team for consistently delivering excellence.

6/10

Pleasant

01 May 2026

Rolyn

Nothing great overall. You could summarize it as a place to stay.

10/10

Exceptional

28 Apr 2026

Dorina

Clean room and helpful staff, wish it had breakfast included but overall the room was clean and comfy.

Partner

2/10

Poor

27 Apr 2026

Kevin

When I got to my room on the 3rd floor, I immediately noticed the odd smell coming from the hallway, essentially a musty, dirty, almost BO type smell.
The carpet looked like it hadn't been cleaned in quite some time, as there were obvious spill stains on the carpet running the entire floor.
Additionally, when I went to my car, there was a broken beer bottle on the ground surrounding my car. It's then that I recalled seeing the security guard sitting behind the counter chatting up the front desk clerk when I checked in the night before.
As I had booked for the entire week, I cancelled the rest of my trip through Expedia and booked elsewhere. They still penalized me one extra night for cancelling. Disappointed in both the hotel and Expedia.

6/10

Pleasant

26 Apr 2026

Heather

Do not get the breakfast. Was over price for what you get. It grab and go and definitely not worth what they charge. Instead order uber eats. Staff was just ok. Parking is $10 per day for public style parking, nothing special, no security which is what i would expect it to cover. Our room had a balcony... if that is what you call it. It was like 1 ft by 6 ft. I was expecting something we could sit and enjoy a meal on. Our bed was super soft... too soft if you ask me(we both woke up with back aches). We had these little bugs flying all around our room and could not figure out why. We did not mention it to staff because we knew the hotel was full and probably nothing could be done

Partner

10/10

Exceptional

26 Apr 2026

Christian

Great service

10/10

Exceptional

26 Apr 2026

Christian

Great service

Family

8/10

Excellent

26 Apr 2026

Serafin

Beds were super comfortable, room was clean lots of parking, close to shopping center

Family_with_children

6/10

Pleasant

22 Apr 2026

Kim

What I really love about the property is the balconies . Every room that’s facing out has a balcony and I love to be able to get fresh air in my room.

Self

10/10

Exceptional

21 Apr 2026

Christian

The staff here truly stands out. They consistently go above and beyond, taking the time to help every customer with care, patience, and professionalism. You can tell they genuinely enjoy what they do, and it shows in the way they treat people. Every interaction feels welcoming, attentive, and personalized. It’s rare to find a team so dedicated to making sure everyone is taken care of. Their willingness to go out of their way to help really makes the entire experience exceptional.

Family

10/10

Exceptional

21 Apr 2026

Christian

Always clean room and management is fantastic

Family

10/10

Exceptional

21 Apr 2026

Christian

The staff always take care of me and the breakfast is perfect

Family

10/10

Exceptional

21 Apr 2026

Christian

The staff is the best . They always my stay perfect

Family

6/10

Pleasant

21 Apr 2026

llesenia

Breakfast worst I only got a banana, yogurt,and juice for the price I pay $25 I was very upset . I had to request twice for towels and conditioner which didn’t received until prior day. Staff very nice

Family_with_children

6/10

Pleasant

19 Apr 2026

Mahnaz

The hallways are not clean at all
The location of the hotel I thought it was next to Irvine spectrum. But it was 2 miles driving

Self

6/10

Pleasant

17 Apr 2026

Lauren

The hotel itself was alright. Nothing to write home about. The halls were filthy, and it smelled really musty throughout the building. My room smelled like 5 day old smelly body odor that they tried to cover up with a cheap body spray. When I opened the wardrobe, it got even worse. There was some staining on one my pillow cases, and the pillows were flat as heck. For the price, I think you can find better.

6/10

Pleasant

17 Apr 2026

Maria

I didn’t have breakfast. Parking was good.

8/10

Excellent

17 Apr 2026

Khalil

Other than the paying for parking which I didn’t know about booking through Hotel.com the stay was great. We also didn't know about an early check in fee as well. It was waived but not use to hotels doing this. Usually you can check in and just wait for your room to be done. Everything else was great. Quiet near the freeway and near Irvine Spectrum and lots of places to grab food. Great stay overall

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Christian

Great

Business

10/10

Exceptional

16 Apr 2026

Marina

It was my 2nd stay in the hotel. No issues, excellent stuff, very convenient location. Balcony in the room, heated pool and hot tub were additional perks that made my stay very pleasant and relaxing

Self

8/10

Excellent

13 Apr 2026

Gail

Staffs were very nice and friendly.

Family_with_children

6/10

Pleasant

12 Apr 2026

Kathy

I was disappointed to find that there was no free breakfast and that I had to pay extra for parking. The hotel is somewhat shabby. My room was spacious but somewhat shabby as well.

Self

2/10

Poor

11 Apr 2026

Michelle

The rooms were dirty and smelled terrible. The hallway was also dirty. The carpet was so dirty and smelled!

Family

4/10

Poor

09 Apr 2026

Don

The hotel needs a cleaning. The halls are dirty and aren't clean. The trash container in the laundry room is filthy. Hasn't been cleaned in months. The gray exterior is black. I brought the top to the front desk and they acknowledged that it was filthy. They thanked me for bringing it to their attention. They wiped it off and put it back in laundry room. Wiping off doesn't do it. Need to be power washed. The lane lines on the apron of the entrance are faded so bad that you can hardly read them. The garbage cans on the outside of the building are jammed so much that they can't take any more so it ends on the ground. The one near the smoking area was not emptied for several days. Parking lot and landscaped areas are covered with litter. The stairs are scuffed and haven't been washed in months. Hotel guests throw their used towels into the hallway and they sit their for hours. Why would anyone want to reserve a room in this property.

Partner

10/10

Exceptional

06 Apr 2026

Mark

Very comfortable clean asset

Self

10/10

Exceptional

06 Apr 2026

Alex

Great stay!

Self

10/10

Exceptional

05 Apr 2026

MATTHEW

Absolutely loved this property, It was very convenient to the freeway and close to restaurants shops and grocery stores. The property was clean and good order and so is the room. I checked in with Portia and she was absolutely amazing. She made my stay honestly! Thank you again!

Self

8/10

Excellent

05 Apr 2026

Laura

This was a nice hotel. The rooms were very clean, although the hallways were a bit worn with stains on the carpet. I wanted to get a wake up call and dialed the front desk, but was put on hold. No one ever picked up the phone, so after 15 minutes I hung up and called back. No one ever picked up. That was frustrating. A microwave would be a nice addition to the amenities. There was a group having a party that was very noisy late into the night-hard to sleep. But over all, it was a nice place.

Family

10/10

Exceptional

05 Apr 2026

Julio

Great service & great rooms

Partner

10/10

Exceptional

05 Apr 2026

Kevin

spacious room, well appointed.

Self

10/10

Exceptional

31 Mar 2026

Danny

Great

4/10

Poor

31 Mar 2026

Jesus

Front desk was going to charge me a deposit fee of $20 but keep $10 for parking which was fine. Till she charged me $185… (I already prepaid for the hotel)

Partner

6/10

Pleasant

30 Mar 2026

Sharon

AC was very loud and was hard to sleep also thought there would be a microwave in the room.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Jimmy

Yrs

Self

10/10

Exceptional

29 Mar 2026

Jimmy

Yes

Self

2/10

Poor

29 Mar 2026

Juan

The pool wasn’t working there were spiders in our room. There was hardly no toilet paper no conditioner.

2/10

Poor

27 Mar 2026

David

Carpets in the hallways and room was dirty and needs to be removed or replaced, the windows in the room are dirty inside and outside , generally ran down and need of a refresh

Partner

2/10

Poor

26 Mar 2026

minoo

Bed bug

Self

10/10

Exceptional

25 Mar 2026

Christian

Very grateful