Name: Sonesta Select Laguna Hills Irvine Spectrum
Address: 23175 Avenida de la Carlota, Laguna Hills, 92653, US

4/10

Poor

29 Jul 2026

Shirley

I was more than disappointed about the cleanliness of this hotel. The lobby area in front of the elevator was dirty. When I got off on the 4th floor it smelled like vomit and the carpet was heavily soiled from the beginning to my room. Because I saw the cleaning crew I didn’t say anything but assumed it would be taken care of. The next morning it was very apparent nothing was done and with the rising heat the smell was amplified. When I brought it to the staff’s attention, I was told they have the carpet clean every 3 months and guests spill things and allow their pets to pee on floor. I told them it needed to be done more frequent or have staff take care of it immediately for the well being of other guests. In addition, my bathtub was very soiled. I was afraid to take a shower. Left and took shower elsewhere. Will not stay here again

4/10

Poor

27 Jul 2026

Meghan

It seems poorly managed compared to the other Sonesta’s in the area. Front desk staff were consistently unhelpful, the hallways, stairwells, pool and parking lot all had trash just sitting, and desperately needed a deep clean. The pullout bed was so old and dirty we couldn’t use for our kids. The main bed was decent and the location has good freeway access, but I’d highly recommend one of the other nearby hotels instead.

8/10

Excellent

27 Jul 2026

Gay

Clean room and comfortable bed but old and parking lot was rough looking

2/10

Poor

26 Jul 2026

Yadira

The bathtub had a lot of black stains it wasn’t what I expected

2/10

Poor

26 Jul 2026

Ashish

We arrived at the hotel after a five-hour drive only to be informed that, due to a system issue, the property was overbooked and could not honor our reservation that had been confirmed more than 20 days in advance. The explanation provided by management was unclear, and no proactive communication was made before our arrival.
What was most disappointing was that we were asked to contact Expedia ourselves to arrange alternate accommodations. After spending over an hour with Expedia, we were able to secure another hotel. The hotel should have taken ownership of the issue and assisted affected guests rather than expecting customers to resolve a problem caused by the hotel's system.
Overall, this was a very poor customer experience and reflects a lack of accountability and guest-focused service.

2/10

Poor

26 Jul 2026

Lisa

I ended up checking out because the hotel on the first floor smelled like dogs and urine from Pets.
My electrical plugs didn’t work. I only had one. My room smelled musty and mildew and something was growing under the sink. I’m not sure.
I only stayed for a few days and checked out

Self

2/10

Poor

25 Jul 2026

Stacey

Pictures are deceiving. Room was terrible, service was terrible, and

4/10

Poor

25 Jul 2026

Jennifer

Room was filthy. There was hair on the desk, floor and in the dresser drawers. The comforter was either just plain dirty or had stains on it. I think it had not been washed for a while since the spots were in multiple places. The surfaces and walls had dirt on them. The door jam in the bathroom was dirty. We used the steps to the stairwell which was disgusting- doubt it has been swept in weeks. When I checked out they charged us for one of the rooms when we had already paid in full before our stay.

8/10

Excellent

25 Jul 2026

Amber

This room was nice and had plenty of space. There was 2 regular beds in 1 room and a pull out queen sofa bed in living room. The AC works great but blows in your face if sitting on the couch. The place has hardly anything around it you need a Uber to get to anything you can't just walk to eat or shop or anything. Also they charge you for everything. We showed up early for our check in bc we extended our stay bc of flight and needed to stay longer in Irvine we sat in lobby 1hr 1/2 before front desk told us she had a room for us but bc it wasn't 4pm we had to pay 32$ extra to get in. Also no free wifi you have to be some kind of member of the hotel to get free wifi which is ridiculous. Also the hall ways smell awful and they are stained up really bad. And pool was ok but it could look so much better if they wanted to make it nicer. They have a little shop at bottom not really a shop but nick Nak snacks and a cooler but WAY OVER PRICED. Also only 1 washer and dryer for the whole hotel so waiting to wash your clothes is crazy and you have to pay thru this app that you have to load $ on to wash but you have to load 10$ at a time not just the price of your wash and dry. If we had to stay here again we wouldn't bc its so secluded and with no car you end up spending a TON of money on Uber bc everything is so far away.

10/10

Exceptional

24 Jul 2026

Najati

Amazing

10/10

Exceptional

24 Jul 2026

Christian

Clean room

10/10

Exceptional

23 Jul 2026

Danielle

The rooms and beds were very comfortable. The front desk staff were extremely kind and helpful. We would definitely stay again.

6/10

Pleasant

23 Jul 2026

Theresa

I think when we stayed there must have been a shortage of workers because there was laundry and trash piled up in the halls. Our rooms were obviously cleaned in a slapdash manner like they were short handed and hurrying. There was someone smoking in a room in our hall and we were told they were booked full so we couldn't move rooms. I have a suspicion that they had rooms open but none that were cleaned. It appeared to be one gal at the front desk and one man doing the cleaning and other errands. There was a woman complaining about her room not being cleaned when I was checking in. We booked two nights but left after the first night due to the smoking since my kids have asthma and they only charged me for one night.

6/10

Pleasant

21 Jul 2026

Alden

Staff was friendly and the room was clean.

Family

10/10

Exceptional

18 Jul 2026

Leslie

A Very dog-friendly hotel that did not smell. (like many may think they do). Very friendly staff! Rooms were pretty basic but had a small fridge & all 3 i stayed in were VERY clean w/ crisp white sheets placed over the main comforter. tv worked great.
Location is fantastic & close to a massive variety of so cal activities. Note that one side of hotel does face a major freeway
but they installed 2 dbl doors on that side
of hotel so i slept 8+ hours in hot summer weather. A/C cranks 24/7. my dogs happy!!

Pet

6/10

Pleasant

17 Jul 2026

Susana

Hotel was convenient for plans to go to see Pageant of the Masters in Laguna Hills. Just a quick uber ride to the venue. I was able to check in early which was nice. Room was ok. Bed was clean and comfortable, carpet was questionable and furniture looked like a cat had shredded it. Unfortunately, room was near the door to parking lot and while that was very convenient, it was noisy with people coming and going all night. Also noisy guests in room next door talking and laughing loudly until 2 in the morning.

Self

10/10

Exceptional

16 Jul 2026

debbie

N

Family

10/10

Exceptional

16 Jul 2026

Jakaree

I just didn’t like the bathtub. The bathtub was stained and rusted.

Self

10/10

Exceptional

15 Jul 2026

Christian

Very nice and clean

Family

6/10

Pleasant

14 Jul 2026

Bruce

The property is a little outdated and needs freshing up of the room interiors and the hallway carpet need replacement.

2/10

Poor

14 Jul 2026

Nicholas

They charge me $10 a day for parking and never gave me my deposit back. I will never stay as soon as that again.

4/10

Poor

13 Jul 2026

Holly

The interior is dirty, especially the floors. It has an odor to the floors. The gym is ok with simple cardio machines, but it looks like it has not been wiped down in a long time. I asked for antibacterial wipes since it was empty but it was never restocked. There were small fruit flies or bugs in the room. My daughter had to rinse down the bath tub before she showered because there was dirt or sand and looks like the cleaning staff didn’t even bother to clean it. I would definitely not recommend this place or ever stay here again.

Family_with_children

2/10

Poor

12 Jul 2026

Shane

There were roaches running on the floor in the lobby. I slipped and fell twice on water left on the floor in two different places

Friends

10/10

Exceptional

12 Jul 2026

Noah

I

Partner

8/10

Excellent

12 Jul 2026

Quinshasla

Great

2/10

Poor

11 Jul 2026

Elizabeth

Room was decent but throughout the hotel the carpets are filthy. By back entrances the entryway trash cans were over flowing with trash falling out and drink stains or whatever .
I felt like I was at a low rate motel. First and last impression matters. No restaurant and food available was only attainable if someone handed it to you but no one at counter and only one person checking in/out people. People at the pool were bringing friends not staying at the hotel. Security guard sitting by back desk on Internet. Anyway next time I’m staying at the Hilton. Always get what you pay for

Partner

10/10

Exceptional

10 Jul 2026

ramon

Carpets on my floor 4th needs a deep cleaning

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Marci

Great stay. Quiet and clean.

Family_with_children

10/10

Exceptional

09 Jul 2026

Vanny

I enjoyed the stay, the room and the whole hotel was clean. The front desk was friendly. Wish there was a swimming pool.

Partner

8/10

Excellent

08 Jul 2026

Keith

Room was clean. Shower dispensers were in the way while bathing. Room was a little tight. Desk chair was good, Wifi was reasonable.

Self

10/10

Exceptional

08 Jul 2026

Christian

Very safe and q

Family

10/10

Exceptional

08 Jul 2026

Christian

They are always great

4/10

Poor

08 Jul 2026

Michael

Always a staff of 1 and most hours

8/10

Excellent

07 Jul 2026

Jarrod

Nice property that is conveniently located with easy freeway access. Room was clean and the bed was very comfortable.

Self

8/10

Excellent

05 Jul 2026

Jessica

Stayed 4 nights. Was quiet for the most part. The hall ways could’ve been cleaned a bit better but the room was fine. I really hate when the prices get jacked up because they know there are events/tournaments close by. I paid almost double than any other normal nights.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Christian

Breakfast

Family_with_children

8/10

Excellent

05 Jul 2026

Amanda A

We were warmly greeted on arrival and checked in quickly and given parking permit. Staff was very kind and accommodating. Room was very clean as are premises overall. No complaints and will be back.

4/10

Poor

02 Jul 2026

Tommy

Dirty and embarrassing

Self

4/10

Poor

02 Jul 2026

Jeff

This hotel is dirty. I had 2 different rooms because the adjoining room door allow the neighboring room noise to come right through. I stayed the first night and on the second night there was noisy neighbor sound coming through the adjoining doors. I asked to change rooms and ended up with another adjoining room. The fist night in that room was OK but the second had me enduring a loud family literally all night long, I don't think they ever slept! And right now I in the room and they are arguing next door. The sound comes right through the adjoining doors! The rooms were reasonably clean (6/10) but the hallways and other parts of the hotel are filthy. (3/10). I stayed here one other time a couple months ago and it was just acceptable. never again

Self

4/10

Poor

30 Jun 2026

Clement

.

Friends

10/10

Exceptional

30 Jun 2026

Marbella

Unfortunately, I cannot recommend this hotel. The cleanliness was very poor. As soon as I walked into the room, there was a strong smell of dirt and mustiness. The bathtub was in bad condition, and the water would not drain properly, leaving it standing like a small pool.

In addition, the carpet had a very unpleasant, dirty odor that made the room uncomfortable to stay in.

I'm sorry to leave such a negative review, but I think it's important for other guests to know about my experience. I have stayed at other hotels in the same chain, and this one is nowhere near the same standard of cleanliness, maintenance, or overall quality. It was very disappointing.

Partner

6/10

Pleasant

29 Jun 2026

Amy

Nothing was wrong with the hotel it was a very average stay.

Partner

2/10

Poor

29 Jun 2026

Simone

The room had a leaking air conditioner that the staff was aware of before they assigned our room. By the end of our 2 night stay, the carpet was completely soaked halfway across the room, making it barely possible to get out of the bed without stepping on wet carpet. Not acceptable for anyone but especially in a room with my 2 year old.

Family_with_children

8/10

Excellent

28 Jun 2026

Richard M

Don't think the carpet's in the hallways has even been clean, very musty smell. Lack of help or what ?? Bedroom carpets are starting to look the same

Partner

10/10

Exceptional

28 Jun 2026

Kevin

Clean room and well maintained property

Self

4/10

Poor

27 Jun 2026

Buenaventura

The hotel didn’t offer a properly breakfast. The fitness room wasn’t clean enough. Every third day, the staff clean up the rooms. There is no Coffee Station! The carpet seems to be not clean at all!
The bathroom smells awful, we bought a spray to keep a better smell! I didn’t like the hotel at all, it is way too expensive for the price, we have paid.

Family_with_children

6/10

Pleasant

25 Jun 2026

Laura

Room size is a bit on the smaller side, felt a little cramped. Rooms do not come with a microwave (suites do, it's an upgrade). If you need to heat food you have to do so in the lobby (community microwave). They do not offer free breakfast, and they nickel and dime for everything. Parking is not free. Staff, well, let's just say there is one staff member that goes above and beyond and is super friendly (forgot her name). When booking for this location, I used a third party site to do so (cheaper rates), I wanted to add a note to the reservation 1 day prior ( on Sunday) and I called all day and the phone went unanswered. Upon check in, I figured out why their phones were not being answered. I walked up to check in and the young lady that was behind the desk was on her cell phone. There was no greeting, I had to say \"I am checking in\" and she stopped talking on her cellphone (didn't hang up) and sped up the process of checking us in. I told her about the incident of me calling on Sunday to add the note and she said she was very busy on Sunday. I then said I called from morning until early evening and had made several attempts. She being upset, then said that I should've added the note when booking. That girl was a mess, no customer service experience at all. That phone call was the most important thing to her. She gave us our room keys and we went to our room...keys did not work, had to go back. Her shift was over and we encounter the nice lady that went above and beyond.

Partner

10/10

Exceptional

25 Jun 2026

Christian

Staff they are great

Family

10/10

Exceptional

24 Jun 2026

Sallie

Everything was fine. I always enjoy my stay there. As far as amenities go it's a small gym and pool, which I don't use, so it doesn't have any effect on me.

Self

4/10

Poor

23 Jun 2026

Stephen

Unfortunately the room was not taken care of properly. There was a large wet spot on the floor, minimal bathroom amenities, room interior is dated especially the bathroom, our tv remote didn’t work properly, and the staff was understaffed and slow to respond although I know they were doing their best. It’s not a well managed hotel. And to add, they charge extra for parking which I wish they were upfront about. It’s okay for a quick business stay, but overall I don’t recommend staying for long.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Cindy

Excellent stay, very nice hotel

2/10

Poor

22 Jun 2026

CALEB

Service, cleanliness of the room, and overall experience was quite poor. They also charged our card multiple times, so we are waiting to make sure the pending charges fall off since it shows they charged it manually. I would be mindful that there are better options for more hospitable stays with better service.

Partner

10/10

Exceptional

22 Jun 2026

Zoila

Only thing I didn't like was that breakfast is not included in stay but all in all a great fam friendly place to stay

Family_with_children

6/10

Pleasant

21 Jun 2026

steve

The hotel was okay, nothing to write home about. No daily maid service. You must request a \"refresh,\" which consists of their emptying your trash and delivering towels and coffee. Plus, I had to call the front desk three times before my room was refreshed.

Self

8/10

Excellent

19 Jun 2026

David

Great stay, clean room and bathroom, comfortable bed. The only thing that would have made it 5 stars, is if there was a microwave in the room.

Self

4/10

Poor

18 Jun 2026

Omar

Front desk woman was rude on arrival, had a lazy attitude and seemed bothered by any question we asked. Rooms smelled like wet dog. Fire alarm went off and staff didn’t seem to care. Carpet is stained in the hallways. Looks great in pictures but wouldn’t recommend staying here.

Family_with_children

10/10

Exceptional

18 Jun 2026

Christian

Unbelievable great service

Family

2/10

Poor

17 Jun 2026

Yuexuan

the room was very dirty, there were shaved hair all the towels when we first checked in. we asked to get new towels and they didn't come until 3-4 hours later, and instead of coming in and changing the towels for us, they threw it in a bag outside our door. even the new towels were dirty with blood stains. the rooms also had a terrible moldy smell that was unbearable even with windows open. staff at the front desk were also extremely rude and rolled her eyes at the guests multiple times.

4/10

Poor

17 Jun 2026

Kheck

The carpet was dirty, the door to the bathroom wouldn’t close, the furniture was tattered, the bathroom smelled like a dirty urinal, and we got bug bites from the bed. We will not stay here again.

Family

8/10

Excellent

15 Jun 2026

Diana

Room was dated and unkept (dirty and dusty).

Family_with_children

10/10

Exceptional

15 Jun 2026

Monica

Driving up, great presentation. Handicap parking in the back of the building. They charge $10 for parking. Hotel was spacious, right by the freeway. Room had plenty of space as well. No breakfast included but you can buy some simple grab and go food. The only thing negative is that the hall way on the fourth floor smelled like vomit so I would try to hold my breath.

Partner

8/10

Excellent

14 Jun 2026

Rosa

Nice staff

Family

10/10

Exceptional

13 Jun 2026

Daisy

Everything was exelent

Partner

8/10

Excellent

12 Jun 2026

randi

The Hotel is charming within the room. It made me feel beautiful. The only thing it lacks are microwaves in bedroom is it down fall. Its in a very great location. And in my opinion the best in the area. Lake Forest. Laguna Hills.

Family_with_children

4/10

Poor

12 Jun 2026

Susan

Cannot recommend this hotel. Extra fees, lack of help from employees, room was not very well designed, the bathtub drain was rusty and there was no place to hang wet towels. So many little things that detracted from the experience.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

CI REMODELS LLC

Unbelievable service

Family

10/10

Exceptional

08 Jun 2026

Columb

Thanks for working with me, great staff.

Family

8/10

Excellent

08 Jun 2026

Reylon

Staff was friendly and professional. Room product was a bit worn but understandable. That being said the rooms were clean, amenities readily available and there were good hotel amenities provided.

Self

4/10

Poor

08 Jun 2026

Gabriela

Cramped room even for two people Animal friendly so smelled like it. Rusty bathroom and clogged shower drain caused flooding daily. Surprise $10 per night parking fee. Just not worth it. No complimentary breakfast. Good location though. Well stay at newer hotels in the area next time.

Partner

6/10

Pleasant

08 Jun 2026

Tina

Staff is great and friendly, which is always a great impression. I would stay here again.

Family

8/10

Excellent

07 Jun 2026

Madison

We enjoyed our stay at Sonesta during our weekend trip to Laguna Beach. The location was convenient, right off the freeway, making it easy to get around and the drive to Laguna wasn’t bad at all. For the price, we felt it was a great value.

Our room was clean and comfortable, and overall we had a pleasant stay. The only minor issue we noticed was that the bottom of the bathtub looked a bit dirty, although it didn’t cause any problems during our visit. The air conditioning worked well, and we had everything we needed for a comfortable stay.

Overall, this was a great option for a weekend getaway, and we would consider staying here again.

Partner

6/10

Pleasant

06 Jun 2026

Benjamin

I stayed here based on some reviews and pictures. I would not rate this a three star hotel. Please stay elsewhere if you can as it felt more like a motel. Even the ceiling is still the old popcorn style. The room had a musty smell. The bathroom felt dirty. I saw some mold in the shower corners and hair on the bathroom floor. They even have a hidden $10 parking fee which I got waived. This parking is barely listed on the hotel page and not shown in your checkout.

Partner

10/10

Exceptional

05 Jun 2026

Asal

Thanks

10/10

Exceptional

04 Jun 2026

Christian

Unbelievable service

Family

10/10

Exceptional

04 Jun 2026

Jazmin

Great stay the only downside was no complementary breakfast is offer. Everything else was great!

Self

10/10

Exceptional

02 Jun 2026

Tanya

Had a great stay for one night. Nice clean room and great staff.

Partner

6/10

Pleasant

02 Jun 2026

Lesa

Amy experience was fair. First hotel I have stayed, in a very long time, that didn’t have a mini- fridge, the carpet was very dirty, and no wash cloths by the shower. I think in advance people should be aware of all your hidden charges. I won’t recommend this place to anyone visiting the area.

10/10

Exceptional

02 Jun 2026

Jane

Clean room, helpful front office, easy in and out to freeways and nearby restaurants.

Self

10/10

Exceptional

01 Jun 2026

Angelina

Great stay, in a convenient location for a lot of different city amenities. I was concerned about the dinghy carpet but the day we checked out there was a carpet cleaning company cleaning the carpets. Family friendly, clean pool and lounge area.

Friends_and_family Family

4/10

Poor

30 May 2026

Ray

Place was dirty and pool looked dirty. So dirty that we stayed away. Light fixtures in room were lose and almost cause a short circuit. We would not stay there again.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Melissa

The room was lovely, comfortable

Friends

8/10

Excellent

29 May 2026

Ramesh Reddy

Ok experience

Self

4/10

Poor

28 May 2026

Nina

I had a horrible experience during memorial day weekend at Sonesta Select in Laguna Hills. It seems there was some chemical/gas leak that happened in OC that weekend, so when I arrived at 3:30PM on Friday for check-in, I was denied a room on time when check-in was for 4PM. When I walked in, someone who appeared to be the manager already looked in distress and had an angry face and didn't bother to greet me. The other person was assisting a couple and that already seemed to take a long time. I couldn't quite understand why my check-in was delayed considering I booked this way in advance, but they claimed that due to evacuation status for those affected by the chemical leak, they had customers in at 2AM and were granted a late check-out time.. This apparently pushed my check-in time and I was told they would call me when a room was available. Since I booked through Expedia, they apparently didn't have my phone #. The lady asked for my phone # and I waited 4 hours only to receive no call. I showed up by 8PM to find out the lady got my phone # wrong... I was finally granted a room.. This experience sucked, and yes, I did call their hotel early and no one picked up the phone.

Family

10/10

Exceptional

28 May 2026

CI REMODELS LLC

I love this place

Family

10/10

Exceptional

27 May 2026

ELIE

Excellent staff in welcoming and customer connect

2/10

Poor

27 May 2026

Liset

Didn’t get a chance to enjoy the property, there was so many issues with check in we had to wait about an hour in the lobby before we could check in cops were called and it was total chaos, we decided to check out a day early but they oiled not accommodate any chances I was truly disappointed.

Family_with_children

8/10

Excellent

26 May 2026

Yvonne

Did not have any breakfast because of their schedule time.

Staff in the front office are not attentive; they go through the motions, but your request is not entered.

Waste paper baskets in the room need to be emptied. It's one thing if guests put the \"do not service.\"

Self

10/10

Exceptional

26 May 2026

Ami

Breakfast included would be more convenient and early check in charge should always be waived if it’s available.

Family_with_children

4/10

Poor

26 May 2026

Yuri

The pictures used to advertise this place are misleading

Self

8/10

Excellent

26 May 2026

Sandeep

Convenient location while in Irvine

Business

8/10

Excellent

26 May 2026

Emerson

I like the parking lot it was easy to use and empty, the room was nice but it smells ugly

Family_with_children

10/10

Exceptional

25 May 2026

Edgar

Staff is really friendly. Place is amazing, they had a great location for my mini vacation. Lots of good places to eat around. I can say only issue I had was connecting my console to the internet. But the stay was great overall.

Friends

10/10

Exceptional

24 May 2026

Jessie

Very helpful staff and so comfy bed.

Partner

2/10

Poor

24 May 2026

Daniel

The room smelled like smoke. The pull out bed came out along with a pile of crushed Doritos

Friends_and_family Family

8/10

Excellent

23 May 2026

Deborah

The property was well maintained and the receptionist was polite and professional.

Family

10/10

Exceptional

21 May 2026

Christian

Jaun was outstanding

Family

4/10

Poor

21 May 2026

andrea

Looks appealing in photos but the reality is, it’s not. It’s right off the freeway with loud noise. The rooms are so tiny. I had “deluxe room with balcony” and it was smaller than any room I’ve stayed. You layout your suitcase and then you have no room to walk. The tv sits adjacent to the bed. There is so much furniture in the room you stub your toe. The bathroom has no fan. The sink has minimal lighting and no counter space. There was a lady smoking literal crack in the parking lot.

Partner

6/10

Pleasant

21 May 2026

Sandra

This is more of a two star hotel. Parking fees are hidden and really just a way to take money! Park at your own risk, no security anywhere! Weekday front desk staff was short and almost rude. Weekend staff were so kind and helpful! Really understaffed! Maid wouldn't even take towels sent us to front desk for everything! Location was good, no real amenities. Room was clean. Probably wouldn't stay here again!

Family

2/10

Poor

21 May 2026

Jeff

Absolutely horrible in every aspect. Place smells so bad walking through the hallways I mean it’s as if ppl are living out of their rooms cooking full meals. I mean you gotta do what you gotta do but it’s bad. They try to cover up the smell but you just can’t. They won’t even let you kick it outside in the back at night I mean there is just nothing here. There was trash that was just left outside of the rooms doors and I mean it was there for hours just ridiculous! This is a place if you are just low on cash and can grind it out this is just a place to lay your head for a night. There’s homeless and random ppl outside in front of the hotel. You can only control what you can control but just not a vacate spot it’s a place to try to just go to sleep for cheap and move on. The bathroom also smelled like sewage I can go in but hopefully this helps ppl out there.

Friends_and_family Family

2/10

Poor

18 May 2026

Mayra

This was by far one of the most disgusting and unacceptable hotel experiences I have ever had, and I will NEVER stay at another Sonesta ES Suites Laguna Hills Irvine Spectrum again.The worst part was what we found while checking the room before leaving. I was traveling with my mother and my two daughters. My mom thought one of my daughters had left behind a bottle of hair product under the bed. Instead, she reached under there and grabbed an OPENED and USED bottle of lubricant left by a previous guest. Absolutely revolting. No family should ever experience something that disgusting. God only knows where it had been before my mother unknowingly touched it with her bare hands. It made us physically sick.The problems started the moment we arrived after an exhausting 8-hour drive. The front desk employee barely acknowledged us and seemed far more interested in loudly socializing with other employees than helping guests. When we finally got to our room, the key wasn’t even programmed correctly, forcing us to go back downstairs.The room smelled like sewage or as if someone had just used the bathroom moments before we walked in. The toilet paper rolls were already half used, making it obvious the room had not been properly cleaned or sanitized. We also requested towels and were completely ignored.We travel often, and this was easily the filthiest and most unprofessional hotel experience we’ve ever had. I will absolutely never return and will make sure to warn others not to stay here

Family_with_children