Sonesta Select Laguna Hills Irvine Spectrum

United States , Los Angeles - CA
Laguna Hills, 23175 Avenida de la Carlota
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100 reviews shown

6/10

Pleasant

12 Mar 2026

Toshiko

Nice lobby, nice staff, large room, good price are all positive, but the room smells like old carpet and air conditioning filter needs to be changed to a new one.

Self

8/10

Excellent

10 Mar 2026

Lolohea

Would have been nice if there was a sofa in the room

Family_with_children

4/10

Poor

09 Mar 2026

Caitlin

The room was dirty. People partied next to us until 3 am. Beds were very hard and small

10/10

Exceptional

09 Mar 2026

Richard M

I did not use the gym or the pool but I did see plenty of people out there. That's a very comfortable Roman bathroom are always clean they give you plenty of towels. Place is very quiet and safe. Hallway carpets can use some cleaning.

Partner

6/10

Pleasant

08 Mar 2026

Noel

Was ready to come and relax.. but was not ready for the spills and chills we got from the overall lack of cleanliness. The staff was friendly and tried to be accommodating, but we didn't have much of an option available since the place was booked and each floor was about the same as the previous options.

Partner

8/10

Excellent

08 Mar 2026

Pierre

Opted for a balcony upgrade and enjoyed the 24/7 traffic of the 5 freeway. $10 a day parking fee have fun parking all the way in the back. Staff was friendly. Decent stay.

Partner

10/10

Exceptional

07 Mar 2026

Joe

The room was very clean and the bed was very comfortable

Self

8/10

Excellent

05 Mar 2026

Alisha

Fair for price. Close to old town

10/10

Exceptional

03 Mar 2026

Tamara

Staff is wonderful! Beds are comfortable and it's quiet. However there's hallways stains on carpets that were there last year. The elevator had a sticky spill that wasn't cleaned with our 2 day stay. The hotel is quite outdated, but its a great rate to have a place to sleep. The lobby is loaded with outlets so you can work which is awesome. Just wish they would clean their carpets and offer free coffee in the lobby.

Partner

10/10

Exceptional

02 Mar 2026

Bree

There was no breakfast included as the reservation indicated. They did previously message me to inform me of this temporary closure. Otherwise it was a pleasant stay.

Family

4/10

Poor

01 Mar 2026

Makayla

Hot tub not clean or hot, fees for room cleaning not a good area

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Anna

Great manager

10/10

Exceptional

28 Feb 2026

Youngsung

Clean room

10/10

Exceptional

28 Feb 2026

Christian

Great staff

Friends

4/10

Poor

27 Feb 2026

Andrew

Room service was horrible I called because the AC wasn’t working and they never came . I called back again they said they were in lunch and they’d call me back they never did . Then to top it off my room smelled like weed

Partner

8/10

Excellent

25 Feb 2026

tracy

The room was very clean and comfortable. The staff was great too. Only downside is no breakfast, but I knew that upon booking.

6/10

Pleasant

25 Feb 2026

Michael

Was ok. No microwave offered. Front desk staff were not that friendly except for the night guys and a young lady during the day sometimes. Other than that, property has a lot of trash around the perimeter

10/10

Exceptional

24 Feb 2026

Christian

Great stay

10/10

Exceptional

24 Feb 2026

Rosewell

Upon check in, I was greeted by the front desk. It was busy when I got there and he was very approachable and friendly. We enjoyed our stay and front desk was very helpful.

Friends

10/10

Exceptional

22 Feb 2026

Chad

Room was clean and nice. Staff was super friendly and polite.

Partner

6/10

Pleasant

22 Feb 2026

Darion

The room was in good condition, however the shower was dirty, and there was a weird smell with the water, the staff was all very friendly but front desk was rarely manned, the tv is a smart a which was lovely! Hotel is close to everything in the area as well.

6/10

Pleasant

21 Feb 2026

Marvin

Room,
Had several issues in both rooms the showers were clogged. Backed up water in both showers both rooms. The 1st room had an awkward situation to it.
Staff,
Acted promptly to address the room needs. But on arrival back to room they never cleaned the tub or found the issue of the clogged tubes. Friendly service just wish i didnt need to switch rooms so late in the day. The did charge me for early check in fee when i only was inconvenienced by it. Amenities, were great no issue there.

LA do away with the parking fees already.

Partner

10/10

Exceptional

20 Feb 2026

Igor

🏁✌️💪

4/10

Poor

20 Feb 2026

Ali

dirty room

10/10

Exceptional

18 Feb 2026

Leslie

Excellent customer service from the front desk

Family

2/10

Poor

17 Feb 2026

Claudia

We didn’t stay overnight because there was a ton of dog hair on the floor all around the hotel including the elevator. My husband has allergies and it was triggering for him. I requested a refund and was told I would get a call from management and we never heard anything.

Friends_and_family Family

6/10

Pleasant

17 Feb 2026

Dory

Do not get hit with a shocker $30 early check-in fee $10 for parking and buy cheap breakfast. Hot cereal cold cereal four dollar coffee crazy I will never stay there again.

Self

10/10

Exceptional

17 Feb 2026

Christian

The best

2/10

Poor

17 Feb 2026

Francisco

The room smelled horrible. I wasn’t comfortable at all. Waste of my time and money

Partner

8/10

Excellent

16 Feb 2026

Vincent

Room was quiet and super clean. Minimal interaction with front staff.

Business Self

10/10

Exceptional

16 Feb 2026

Meghdad

Perfect

8/10

Excellent

15 Feb 2026

carmen

Comfy beds and spacious rooms,
staff was wonderful and great location

Business Self

8/10

Excellent

14 Feb 2026

Deshae

The staff was incredibly kind! The rooms are a good size. However, there was rust in the bathtub and black marks on unused towels. There is a breakfast selection, but it is very minimal.

Business_and_leisure Family_with_children

10/10

Exceptional

14 Feb 2026

JAMAL

Very clean. Nice room. Great service. Ty

10/10

Exceptional

14 Feb 2026

Christian

They are so great I just praise God for management and staff just excellent

Business_and_leisure Family

10/10

Exceptional

12 Feb 2026

Andrew

Staff was great

Business_and_leisure Partner

10/10

Exceptional

11 Feb 2026

hamid

Yes

Friends_and_family Family

6/10

Pleasant

11 Feb 2026

Jonna

Hotel needs update. Paint, walls, carpet, curtains, furniture tub had rust, no fridge in room and halls were dingy. Did not feel safe as an individual traveler. Parking was around back and dark.

Business Self

10/10

Exceptional

09 Feb 2026

Marina

My stay was very pleasant.

Business Self

10/10

Exceptional

06 Feb 2026

mirna a

it was nice

Friends_and_family Family

4/10

Poor

06 Feb 2026

VICTOR

There was a smell in the room.
The bath tub was clearly stained and dirty.
The bath tub did not drain well.
The bathroom floor and linens had hair of various lengths.

The receptionist/check in attendant was amazing and extremely welcoming.

10/10

Exceptional

01 Feb 2026

Cody

Staff was nice! No complaints!

Leisure Partner

2/10

Poor

25 Jan 2026

Amanda

They charged my account 90$ with out asking me first. I already paid the stay and incidental. I received a letter under my door stating that they were doing a system update and that they were taking money out of peoples accounts. Sorry for the inconvenience. Well, it’s inconvenient when you’re traveling, and you only have so much money very disappointed putting me in a bad situation.

10/10

Exceptional

25 Jan 2026

Hussein

The room was spotless, the staff were amazing, and the amenities were great.

4/10

Poor

25 Jan 2026

chris

Had a room for 2 nights and was not cleaned in between. Also had to pay for parking for no reason 👎👎

Leisure Partner

10/10

Exceptional

25 Jan 2026

troy

Nice facility and great breakfast

10/10

Exceptional

25 Jan 2026

troy

Rooms were nice and the staff was friendly.

2/10

Poor

22 Jan 2026

Doug

We left the property as soon as we seen our room. The hallway was filthy and smelled very bad. Our room had a filthy floor, like it was not vacuumed and there was urine stains on the toilet. The room smelled like urine and feces. I let the front desk attend know we were leaving due to being mislead on the Expeda website. The property was not a 3 star, it was not even a 2 star. She said they would refund our payment as long as you contacted them and ok'd it.

2/10

Poor

21 Jan 2026

Marvin C

The room smelled horrible of cat pee and was attempted to cover up with perfume or deodorizer. Would not stay again

Leisure Friends

10/10

Exceptional

20 Jan 2026

Christian

The best in the business

Business_and_leisure Partner

6/10

Pleasant

19 Jan 2026

Silvina

Firstly, the staff was outstanding. However, the hotel room had several cleanliness issues. The tub spout had a leak at all times, there were dirty corners of the bathroom floor and janky maintenance on the tub. There was stain on the couch that looked bad and a some other areas of the room that had been neglected for dusting and proper cleaning. With all that said, the bed was extremely comfortable and we enjoyed the use of the pool.

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Christian

Great

Business_and_leisure

10/10

Exceptional

19 Jan 2026

Christian

Perfect place to stay

Business_and_leisure Partner

2/10

Poor

17 Jan 2026

Josie

o am
requesting a refund

4/10

Poor

17 Jan 2026

Loreta

I really don’t recommend this place

Leisure Family_with_children

4/10

Poor

15 Jan 2026

Kiara

No continental breakfast

10/10

Exceptional

12 Jan 2026

michael

Great staff

Business_and_leisure

6/10

Pleasant

12 Jan 2026

Sayra

We stayed at this hotel during winter break and, unfortunately, the experience was disappointing.
Upon arrival, we were given only one breakfast ticket per adult, which covered just one drink, one muffin, and one piece of fruit. This was extremely minimal, honestly worse than a public school breakfast. The hotel was aware that we were traveling with two children, yet no food tickets or options were offered for them. At the very least, accommodations for children should have been considered.
Another major issue was the strong smell of dog urine in the carpet, which became especially noticeable at night. On the first night, the room smelled heavily of disinfectant, but it was clear that this was only masking the underlying odor rather than resolving it.
The front desk staff was polite but not particularly helpful. When my husband requested that the trash bags in our room be changed, he was simply handed trash bags and towels at the front desk instead of having housekeeping assist us. At that point, it genuinely felt like if we had mentioned the bathroom was dirty, we would have been handed soap and a sponge to clean it ourselves.
Overall, while the staff was not rude, the lack of service, cleanliness issues, and poor consideration for families made this stay very underwhelming. We expected a much higher standard, especially during a busy holiday season.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Rebecca

Overall our stay was nice.

Friends_and_family Family

2/10

Poor

09 Jan 2026

Juan

Hotel front staff was very bad. Had an emergency 30 min after arriving and were unwilling to let me cancel stay. Didn’t care.

Leisure Partner

10/10

Exceptional

09 Jan 2026

John

No breakfasts

Friends_and_family Family

2/10

Poor

08 Jan 2026

Najmeh

The rooms were dirty. Smells bad. It's like a motel not a hotel

10/10

Exceptional

06 Jan 2026

Christian

Quite amazing

Leisure Partner

4/10

Poor

05 Jan 2026

Cesar

Room smelled as if previous tenant had pet/smoked indoors. Stains were still visible on counter where phone is located and on the couch. Previous persons check in cards were left behind indicting they did not clean as well. The main hallway smelled good up until getting into the room.

Leisure Family

6/10

Pleasant

03 Jan 2026

Jesenia

Room was not what I expected it to be. Lobby was nice staff was friendly but I got charged extra on my card with no explanation. I checked out early because the room was not what I expect it to be

Leisure Pet

10/10

Exceptional

02 Jan 2026

Phillip

Wonderful staff and great for families!

10/10

Exceptional

30 Dec 2025

Christian

Great place

Business_and_leisure

6/10

Pleasant

30 Dec 2025

Linda

This was generally acceptable property with one exception. Far right newspaper Epoch Times in the lobby. I don’t know if all Sonesta Select properties support far right conspiracies like QAnon but we were offended to see that information in the lobby. We understand that everyone is entitled to their beliefs but don’t think you should be recruiting hotel guests. We will never stay at a Sonesta Select property again.

Leisure

10/10

Exceptional

28 Dec 2025

Aziz

Good price, but there is $10 parking charge

Leisure Partner

10/10

Exceptional

28 Dec 2025

Stephanie

The best stay ever. My kids and I loved it.

Family_with_children

4/10

Poor

27 Dec 2025

Theodore

The room smelled bad, almost like animal urine, and the bathtub backed up also didn't seem as if any of the dishes, such as ice bucket, were cleaned recently. I recommend this considering that all the other surrounding hotels are the same price.

10/10

Exceptional

27 Dec 2025

Gary

Staff is excellent

6/10

Pleasant

26 Dec 2025

Athena

The towel bar in my room kept coming down. I also didn't realize that I would have to pay for parking, which I don't understand because they weren't even that close to the airport and the parking lot itself was wide open. Also, there was a single hair inside my bed sheets when I first came in.

Leisure Self

10/10

Exceptional

25 Dec 2025

Cassandra

My Xmas eve/christmas here was great!!! All was amazing. Clean room, easy fast early checkin and pet friendly. Would stay again. Was alittle concerned by the other past negative reviews but I'm the type of traveler that likes to see for myself!! Happy Holidays

Leisure Pet

10/10

Exceptional

24 Dec 2025

Michelle

Yes

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Mayra

Room was clean and Hotel is nice. 20 min drive from Disneyland. The only thing is it sayd free breakfast. But the breakfast is a muffin and milk for anything else you got to pay.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Christian

Clean

Business_and_leisure Partner

8/10

Excellent

20 Dec 2025

Christine

Everything was good, except for the vanity lights. It was too dimmed so it was pretty uncomfortable to see my face, and the room had too much dusts.

Leisure Self

10/10

Exceptional

18 Dec 2025

Gary

Staff is excellent

8/10

Excellent

16 Dec 2025

Jackie

Room is clean

Business Partner

10/10

Exceptional

16 Dec 2025

Guadalupe

Love the view

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Apolonia

Friendly staff. Rooms dated but clean

10/10

Exceptional

15 Dec 2025

Christian

Great

Business_and_leisure

10/10

Exceptional

14 Dec 2025

Andrew

I love this place

Business_and_leisure

10/10

Exceptional

14 Dec 2025

Jonathan

Everybody. There very kind understanding and diligent in effort. They are hard working as deal with times and are consistent in life issues that are difficult in society. Truth is they do. Everyday. Late night to early morning. Maybe perhaps the hotel is a beach side upper echelon magnificent hotel. They do a lot hard work with fire and police as guard we all probably take for granted in the facility. We don't acknowledge that and if yer person as me. I take adherence to acknowledge they do deal with tough stuff. That's an actual fact. So if you are person like this. Give the Stars you think and feel as say a genuine.... Thank You. All I ask. It's the holidays. They might need to hear it. Respectful Regards

Business Family

6/10

Pleasant

13 Dec 2025

Drago

Just a little more TLC. Otherwise all good.

Business_and_leisure Self

10/10

Exceptional

12 Dec 2025

Michael

Staff was friendly and informative. Room was clean and well maintained. Shower pressure could be better. Hotel is a great deal for the price.

Self

10/10

Exceptional

11 Dec 2025

Gary

Staff is excellent

10/10

Exceptional

10 Dec 2025

Gary

Staff was excellent

Business_and_leisure Self

10/10

Exceptional

07 Dec 2025

Gustavo

Great stay! The lobby smelled great. My only complaint was I didn’t like that I had to pay for parking.

6/10

Pleasant

06 Dec 2025

Patty

Its a little outdated. Customer service ia great.

Leisure Family

10/10

Exceptional

05 Dec 2025

RONALD

GREAT ROOM AND STAFF

10/10

Exceptional

05 Dec 2025

Gary

Excellent customer service

10/10

Exceptional

04 Dec 2025

Christian

Great service

Business_and_leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Gary

Excellent staff

2/10

Poor

03 Dec 2025

Anny

Security

10/10

Exceptional

02 Dec 2025

Gary

Customer service was excellent👍

6/10

Pleasant

02 Dec 2025

Ronald

The property was cheap for the week we were there. The reviews on Expedia are so much better than the actual google reviews..... While I never felt unsafe- it was a bit dirty the hotel. The elevator reaked of Dog, and the bathrooms and just rooms in general are so outdated. No continental breakfast. The pay to park for 10 dollars a day makes absolutely no sense. I wish they would advertise it better prior to booking (if they did, I missed it and that can be on me). The staff however was excellent.

Leisure Family

2/10

Poor

02 Dec 2025

Christina

The advertisement of this hotel is not what it looks like in the reality. The manager and supervisor are unpleasant. This place will charg

10/10

Exceptional

01 Dec 2025

Christian

Perfect stay

Business_and_leisure Family