Extended Stay America - Orange County

Extended Stay America - Orange County - Lake Fores

United States , Los Angeles - CA
LAKE FOREST, 20251 Lake Forest Dr
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100 reviews shown

2/10

Poor

09 Mar 2026

Jeffrey

Very uncomfortable bed shower curtian coming out of the wall

6/10

Pleasant

05 Mar 2026

Evelyn

Just ok

2/10

Poor

15 Feb 2026

leonard

Shower curtain rod was pulled out of the wall and falling down an unusable. Toilet easily plugged plugged up and had a plunger setting next to the toilet. First hotel we have ever stayed at that that had a plunger setting next to the toilet which should have been a clue! You can feel the coils in the mattress which made it difficult to sleep. The night lock on the door was missing the part the arm attaches on the door. When leaving I wanted to tell the attendant at the front counter that the toilet was not able to be unplugged with the plunger and the shower is unusable but no one was at the front counter. Waited 5 minutes but no one showed up. Tried to call Extended Stay America customer service number but was closed apparently on the weekend. There is no direct number to the hotels front desk to tell them of the problems we had. Sorry with left them with a plugged toilet. I will try to speak with Extended Stay America customer service dept. tomorrow. Hoping I am not charged for the shower curtain rod pulled out of the wall. I took photos of the damage and the door lock part that’s missing..

Leisure Partner

6/10

Pleasant

10 Feb 2026

Judith C

Yes

Leisure Family

10/10

Exceptional

09 Feb 2026

MARIA ROSA

Very clean room and bathroom. Friendly and respectful staff. Good bedroom and kitchen layout, practical and functional. Liked staying there.

Business Self

2/10

Poor

04 Feb 2026

Miriam

The rooms are in very bad condition and dirty. I extended and then received a call telling me that I had checked out but left my things behind. Who knows what they did with my things. They can’t be trusted! All of this after I was guaranteed that my checking in was successful!

Business

4/10

Poor

07 Jan 2026

DUSIT

Dead bees in the toilet and light fixture and blood stains on the carpet. Extended stay patrons were yelling in their rooms throughout the night..

Business_and_leisure Family_with_children

2/10

Poor

06 Jan 2026

Eric

Disgusting

Leisure Family_with_children

6/10

Pleasant

05 Jan 2026

anjum

Room was not bad. There's no room service, however, the staff at the front desk was polite.
The room was not cleaned daily, the wash basin sink in the bath room was choked but in spite of my request it was not cleaned.
In the bath room very badic items like Shampoo was not provided

Leisure Self

4/10

Poor

04 Jan 2026

Billy

There was no cooking utensils at all. It wasn't the cleanest of hotels I've stayed in. Staff wasn't very friendly! I won't be coming back.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Rose

The trash is in the hallway. No shampoo. No remote.control. no coffeecups cups

4/10

Poor

01 Jan 2026

Wendi

This was our first time at your hotel. Walking into a dirty and smoke smelling lobby was my first hint that I made a mistake. I was second in line to check in, but still waited 15 minutes. It seems that there was a problem with the rooms not being ready. The check in service was very slow.
Our room looked like it was cleaned but it smelled of urine. This hotel is not to the standard of an Expedia hotel.

Partner

4/10

Poor

29 Dec 2025

Steve

Hello, my room was fine - it was clean and tidy. But that is the only positive feedback I can provide. I will not be staying here again. I stayed here probably 4 or 5 years ago and it was in better shape then. The whole reception area looked dirty. The ugly green paint in all the hallways and reception check in area are awful. The elevator was filthy. I went down at 6:30 for coffee and there was none of the amenities they use to provide like some pastries, instant oatmeal etc. The trays were empty and the coffee bar was dirty and messy. I came back down at 8:00 thinking maybe there would be some improvement, but there was not -- there was no coffee left. There were people gathered around the reception desk, one was yelling at the lady behind the counter. It was a disturbing scene. I got my things and left. What's happened to this place. This location is in a very nice neighborhood - It really needs some work. I can't see anyone wanting to return for a second visit here.

4/10

Poor

27 Dec 2025

Gregory

Not well run.

Friends_and_family Family

8/10

Excellent

23 Dec 2025

Gustavo

The staff was really polite and helpful.

Friends_and_family Family

4/10

Poor

20 Dec 2025

Laura

Tv didn’t work, phone didn’t work, furniture had holes in them, walls very thin…could hear a lot of noise

8/10

Excellent

20 Dec 2025

Michael

Kitchen was partially stocked.
Parking was safe.

4/10

Poor

19 Dec 2025

sherry

The room was ok but the stove didn't work well

Business

4/10

Poor

13 Dec 2025

John

Everything is in disrepair and extremely dirty. No shampoo or conditioner in the bathroom, bed was falling apart, food in the sink, bathroom sink was dirty. Pretty gross place even for the price.

Business Self

2/10

Poor

08 Dec 2025

Shannon

The staff was nice. The hotel was dirty. The rooms were filthy. Linens were ripped up dirt pile on top of the fridge, dirt and dust and hair in the bathroom. Soap scum ring in the bathtub. Smell weed at two in the morning. Carpet was so stained.

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Robert

Clean room

Leisure Partner

2/10

Poor

30 Nov 2025

Maria

Filthy room, in disrepair, stinky! Trash and a shoe under the bed, toilet seat coming apart, fridge is filthy, they advertised you can get dishes and then they didn’t have any available. Wasted for clean sheets and got yellow stained sheets.
When I asked for the advertised amenities and services they said they just don’t have any good maintenance person to fix things. There was no accountability and no effort to make anything right or clean.
The worst experience I have ever had in a hotel.

Friends_and_family Family

6/10

Pleasant

28 Nov 2025

Robert

The room heater was broken. There was no extra blanket in the room. There were no dishes/silverware/cups despite having a full kitchen. If we wanted dishes or an extra blanket, we had to ask the front desk.

Friends_and_family Family

2/10

Poor

21 Nov 2025

Edgar

Never checked in
Refund requested!
Front desk mark me as a no show
Even though I called an hour before to let them know I was gunna be a few minutes late after check in time.
No help at all for a solution I was lost looking for a hotel at midnight.

Reservation was prepaid thru Expedia,

Leisure Friends

2/10

Poor

18 Nov 2025

Marina

The dirtiest and worst hotel ever! WOW! Do not believe the photos of this hotel you see posted. This is not even a hotel. It’s a hole in the wall. Honestly it should be rebuilt from the ground up. Everything is wrong with it! Why are the rooms being rented out? And don’t even try to get a refund for your stay on a worn out , stained mattress. You will not see a penny! There is no management at this property.

Self

2/10

Poor

17 Nov 2025

Homa

While parking was sufficient, the overall stay fell far below expectations. The room and hallways were not clean, and the hotel had a persistent unpleasant odor. The beds were outdated and uncomfortable, and essential amenities such as a coffee pot and blow dryer were missing. The bathroom was stocked with only minimal supplies, inadequate for two guests. Based on this experience, I cannot recommend this hotel.Thanks for the survey

Leisure Family

4/10

Poor

16 Nov 2025

Anthony

Bathroom sink was broken the whole time and they didn't care to fix it also there were wemans underwear on the floor when we got there

6/10

Pleasant

14 Nov 2025

Jonathan

I never arrived at the property. My review is average simply because it was decent for a location to stay at for one day.

Leisure Self

10/10

Exceptional

13 Nov 2025

Charlestadt

Room clean

Business_and_leisure

10/10

Exceptional

11 Nov 2025

Davis

The staff at the front desk was great (check in an check out)

Self

2/10

Poor

09 Nov 2025

soheil

Smell bad in the room. Dirty bedding and towel. Old and dated

Leisure Family

10/10

Exceptional

08 Nov 2025

Charlestadt

Staff is great! Never had a bad stay here.

Business_and_leisure Self

4/10

Poor

06 Nov 2025

Jessica

The room was nice but the hotel itself was very dirty and outdated

Partner

10/10

Exceptional

05 Nov 2025

Stephanie

Staff is great, coffee is good too

Leisure Pet

10/10

Exceptional

04 Nov 2025

Stephanie

Staff is great and coffee is good 💜

Leisure Pet

6/10

Pleasant

29 Oct 2025

Kristina

Breakfast was lame. No real healthy options. Just grab and go. Not a real breakfast.

Friends_and_family Family

2/10

Poor

28 Oct 2025

Travis

Room was dirty, sheets stained, bathtub stained with dirt. Night time front desk was not helpful and couldn’t do anything for us because hotel was fully booked. Daytime manager refused a refund because we stayed the night even though we had no choice but to stay the night as a refund was not an option by the night time staff. did not even shower because the tub was gross.

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Stephanie

Staff and front desk team are great, Rene, Alvin-everyone

Leisure Pet

10/10

Exceptional

28 Oct 2025

Stephanie

Staff is helpful. Rene Dorothy and team and housekeeping- always friendly and helpful

Leisure Pet

10/10

Exceptional

27 Oct 2025

Stephanie

Staff is friendly and helpful,is nice when you are staying somewhere for a while. Thank you eveyone

Leisure Pet

4/10

Poor

25 Oct 2025

Lacy

The room was really gross

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Vincent

My husband and I have extended our stay here a bit longer than we had planned. The staff here work hard, I know because again weve been here about a year now. Seen staff come and go but the real ones have been here the longest. Shoutout to Assistant Alvin and General Manager Renee And all the housekeeping you guys are amazing and always friendly. This place is decent, quiet and in an excellent park of Orange County. Ask for Alvin or Renee !

Business_and_leisure Partner

2/10

Poor

20 Oct 2025

Ray

not the nicest place to stay, sink wouldn't drain, floors dirty, TV didn't work.

2/10

Poor

19 Oct 2025

Jesus

I didn't stay. Getting a refund. Room was dirty. Smell was terrible.

2/10

Poor

18 Oct 2025

Bryan

Place is trash

Leisure Partner

8/10

Excellent

17 Oct 2025

Stephanie

Staff is great but last few days no coffee or to go breakfast items.

Leisure

8/10

Excellent

17 Oct 2025

Bradley

Pretty clean. Odd traffic and people loitering

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Stephanie

Front desk Staff is helpful. (Rene, Alvin and everyone)

Leisure Pet

2/10

Poor

13 Oct 2025

Tom

Expedia booked me but there was no room available when I got there. All nearby hotels full, I was stuck with no room and couldnt fix it. F/U Expedia

4/10

Poor

12 Oct 2025

Velvet

Room was clean. Mattress was well past it's day so much that every coil was felt. Room door didn't secure properly, and the bathroom light didn't turn off. Would not stay here again.

Friends_and_family Family

2/10

Poor

09 Oct 2025

Michaela

Room was dirty, worn down, had ants, floors were sticky and towels were dirty

Leisure Family

2/10

Poor

07 Oct 2025

Tahera

My 2-month-old granddaughter and daughter-in-law were locked out of the hotel for 12 hours because the front desk person decided to sleep or leave. They lock the front doors and the key for the front door was not allowing people access to the hotel. We called and had customer service call the front desk and there was no answer. This is absolutely unacceptable and I need a refund.

Friends_and_family Family

4/10

Poor

06 Oct 2025

Dally

Spots on sheet
Shower faucet was running non stop couldn’t close more to stop wasting water.
For reference room was 310

Leisure Partner

10/10

Exceptional

06 Oct 2025

Stephanie

Staff is great, Rene, Alvin and the front desk staff and the housekeeping staff, they are all kind and accommodating too.

Leisure Pet

2/10

Poor

06 Oct 2025

Gregory

Horrible

Business Self

2/10

Poor

05 Oct 2025

Angelica

It was dirty, they didn’t clean the bathroom and the towels were so stained that it gave the impression that were not washed properly, they looked dirty.

Business_and_leisure Pet

2/10

Poor

29 Sep 2025

Brittany Ann

yikes

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Jeff

Great staff

Business_and_leisure Self

6/10

Pleasant

25 Sep 2025

Michael

A for sleeping only hotel. No ice or amenities. Everything is outdated. Vehicle was safe in the lot. No security though. If you need a place to sleep, this is it. Don't expect much more.

Leisure Family

2/10

Poor

21 Sep 2025

Emry

The staff was not helpful at all when I asked to switch rooms because the one I booked was infested with fleas. The staff working that shift kept telling me they couldn’t switch me to another room because the system won’t allow it. So the staff insisted I should wait till the morning when the manager show up and asked to get a full refund for the room. I kept waking up constantly throughout the night because of the fleas bites. It was the worst accommodation I have ever stayed at. Definitely not recommended

Leisure

2/10

Poor

18 Sep 2025

Brittany Ann

rude staff, terrible rooms, uncomfortable bed, fridge didn’t work. you get what you pay for

Friends_and_family Family

2/10

Poor

16 Sep 2025

YUREIKA

I did not like my stay at all, I drove for i er 5 hrs to get here. I arrived a little early and ask if early check ing was available, it was not. I asked if i could used the restroom and he died the use even though we were staying ad guess. He said to go to home depo to use the restroom that it was private property and there is nonpublic restroom he was very rude and disrespectful. I came back little before three and there was no body in the lobby, he showed ip after 3:15pm and I finally checked in after 3:30pm. The so was dirty and no remote control. The bathtub had a nasty grease stain from people showering and not cleaning the tub. Carpet in the halls and room was super nasty and smelled bad. Towels were dirty as well or not washed properly. I will not be staying here ever again

Leisure Family

10/10

Exceptional

14 Sep 2025

Paul

Was expecting more but goid

2/10

Poor

14 Sep 2025

Ritesh

Unsafe property. Had things stolen.

Leisure Family_with_children

2/10

Poor

14 Sep 2025

Ramla

Very dirty

Business Friends

2/10

Poor

14 Sep 2025

arturo

Was waiting in the lobby about 20 mins and there was two people that were there before me and they said they had already been waiting for about 25 mins so that was 45 mins they were waiting! Nobody was at the front desk this whole time. No bell no phone. Lots of other people came after me probably about 4 different parties trying to check in. So everyone was in the small lobby waiting to be helped. People were calling the hotel trying to get someone to come help and no answer at all. Finally a worker passes through and he says he will call someone to come help and few mins after he says the man is coming down now and mind you it is already about 3:10pm and check in is at 3pm. The man finally came down pulling a cleaning cart showing us this place must be really understaffed or the cleaners are not doing their job in time. The man was really nice and calmly helped get everyone checked in. But really having all of us waiting here with no answers or knowing when anyone would be at the front desk is bad service. There is alot of unusual people staying here... im from out of town and i thought it would be a decent place ro stay with my family with small children but i get feeling of a run down vegas strip hotel here. I think next time i will pay a bit more to stay someplace down the road where i will feel more comfortable with my kids. Does seem like everyone stays in their rooms no loud noises going on. the people i seen in the lobby when coming or going make me feel unsafe.

Leisure Family_with_children

4/10

Poor

12 Sep 2025

albert

Lost my tablet there,,, Wasn't able to receive any amount of credit for that loss

Business_and_leisure Self

10/10

Exceptional

06 Sep 2025

Jared

Yes

10/10

Exceptional

04 Sep 2025

Carolyn

Our stay was great the rooms were very clean and the front desk people was very nice

Business

2/10

Poor

03 Sep 2025

Mary

We have been dealing with bed bugs since our first night here. I have spent a total of 2k so far trying to keep my family safer then the motel 6 just for it to be dirtier here. I am so frustrated.

4/10

Poor

02 Sep 2025

James

Disappointed

The property has a lot of trash outside, and the floor that my room was on was poorly lit and smelled bad.

Self

10/10

Exceptional

02 Sep 2025

Carolyn

Overall it was great

8/10

Excellent

31 Aug 2025

James

Nice Stay

Nice stay

Self

8/10

Excellent

30 Aug 2025

Azam

Alvin the front office was very nice and helpful.

Leisure Family

8/10

Excellent

30 Aug 2025

BELTER

Thank you

10/10

Exceptional

29 Aug 2025

Stephanie

Staff is great , Rene has a great team behind him

10/10

Exceptional

28 Aug 2025

Stephanie

Rene, and staff are very helpful

2/10

Poor

26 Aug 2025

cecilia

they don't clean your room if you stay under 2 weeks. pet/fles is a major problem, rooms are not properly maintained, light bulbs are out, appliance doesn't function properly, and shower faucet leaks heavy runs water all night and no one cares to fix them after their management office is notified. No dining area but advertise full breakfast included, no ice, no drinking water provided, It is a joke! If you book on line with expedia, property says any problems? go to your on-line booking agent, but expedia doesn't respond once passed the check in time. You are alone on your own. Guests are all unhappy about their room conditions and how they being treated. Not normal!

Leisure Self

10/10

Exceptional

25 Aug 2025

Pedro

Good

4/10

Poor

23 Aug 2025

MOHAMMED

Old, rundown, and dirty facility.
Needs a complete makeover and upkeep

2/10

Poor

19 Aug 2025

jose

No toilet paper no and no house keeping

4/10

Poor

17 Aug 2025

charles

I’ve never written a review before ! For my over night stay with my son I would describe the experience like it was a government establishment for the the homeless ! Never again

2/10

Poor

16 Aug 2025

David

Wish i stayed anywhere else.

My experience with this hotel was poor at best, the room was dirty as my pictures show, the bath spicket was filthy, the fridge was rusty, the stove was worse, at the head of the bed you could see an electrical plug with no cover and something half plugged in it was touching the bed as my pics show, could have caused a fire. There was a small blood stain on the white sheet. The room had a smell (stale) om in my 60s and have been in alot of hotels in my life this was the worst room i ever booked. Im very disappointed. Please review the pictures.

Self

6/10

Pleasant

12 Aug 2025

Maria de Lourdes

Everything is average

4/10

Poor

08 Aug 2025

Amber

Never again

Needs an upgrade. The beds were so squeaky when you moved at night it would wake you up. The “kitchen” was not equipped with any cooking appliances. I had to go to the front desk to ask for a pan. The stove in the room only the small burner worked. One night I cooked chicken for over 2 hours and it still wasn’t done.. price was the only thing good but with all the issues it was still too much.

Business

4/10

Poor

04 Aug 2025

Dorothy

The front desk guy was good but the room was dirty……stuff running down the fridge

Friends_and_family Friends

8/10

Excellent

03 Aug 2025

Vicky

Staff was very friendly and accommodating.

Leisure Partner

2/10

Poor

03 Aug 2025

Sandy

Poor excuse for a hotel.

Grab and go consisted of coffee/hot water. Packaged store bought muffins. One day there was no coffee or muffins. The bed felt like sleeping on a brick pavement. There was no maid service. Had to ask for clean towels everyday. The room was filthy too. The place is in needed repairs throughout the facility. I will not recommend or ever stay there again

Business

2/10

Poor

31 Jul 2025

Michelle

The property was very run down and filthy. Looks nothing like the photos. Garbage bags outside people’s rooms. Floors were filthy and the TV would not work. Bad smells everywhere to be honest it was very uncomfortable and we checked out the very next morning Would have checked out immediately but was told by front desk that nobody would be there to refund me until the next morning so we bit the bullet and stayed one night. Never ever again. Crazy thing is that the hotels location in Foothill Ranch is very safe and nice area so was very surprised at the conditions etc

Business_and_leisure Family

2/10

Poor

29 Jul 2025

Nicole

I arrived with my family at 12:30 and they denied our booking. Me and my family had to sleep in the car. It was an awful experience. Would not recommend this hotel. Also, the cleanliness was non existent and there was an awful odor when you first walk in the building.

2/10

Poor

28 Jul 2025

Laurel

Disgusting

bathroom light did not work, the bathroom sink would not drain,there was no signal for the TV. The Internet was slow and I could not send any messages or emails. The leather chair was cracked. The lamp shade needs replaced , worst of all is there was who knows what splashed on the headboard. The air conditioner needs fixed as it made horrible noises and kept me up all night. tried to call the front desk around 7 AM and no answer no coffee in the rooms and then no coffee available at 7:30.
The window screen is torn, the toilet seat is not tight and moves. Back-and-forthvery worst hotel stay I have ever had in the 50 years of my travels. Amazing that anyone would pay over $160 for a night stay..

Business Self

4/10

Poor

28 Jul 2025

Ron

disappointed

We have stayed at Extended stays before and this was by far the worst. the hotel was just not clean and there were a lot of people just hanging around outside. the doors to the side were always ajar with rocks. seemed like anyone could enter.

Partner

6/10

Pleasant

27 Jul 2025

Braulio

Not the best breakfast, wasn’t ready at 6:00am

2/10

Poor

27 Jul 2025

Matin

People were arguing, place was dirty, stains everywhere etc.

Partner

8/10

Excellent

25 Jul 2025

ANRONG

Good for family

Leisure Family

2/10

Poor

22 Jul 2025

Lee

Terrible!!!!!!!!!!!!!

Very shady people sitting out front all day, probably a welfare deal for the hotel. The desk clerk in the morning is ok but the evening guy, Mo is terrible and will do nothing to help you. Same potato chips on floor of elevator for 3 days. Toilets clog. “Breakfast” is bad coffee and off brand pre packaged garbage muffins. That is it. This was the least expensive hotel in the area and I feel like I overpaid. They do not answer the phone ever. I even went to the lobby and called the hotel and Mo did not move. They shut off the ringer. Dingy room and I am pretty sure they did not change the sheets from the last guest. They looked slept on. They clearly refused to put a dime into the place and that is how they treat their customers.. avoid this dumpster fire at all costs.

Friends_and_family Family

4/10

Poor

21 Jul 2025

Anneka

Don’t even provide shampoo/conditioner. The free breakfast offered was just coffee, dry oatmeal, and small package of muffin.

Business_and_leisure

2/10

Poor

20 Jul 2025

SERGIO

There was no front desk service, no ice machine available, rooms not really clean, Taos filling apart, breakfast main just coffee and some old muffins.
Nerve again will stay in one of there hotels. The worse..

Leisure Partner

2/10

Poor

20 Jul 2025

Diann

This is the absolute grossest place I’ve ever stayed! I had to ask for another room and it was just as bad. Dirty toilet. Trash and hair on floor! No cups and very little toilet paper. Drapes was falling off wall, men and women on front walk to lobby drinking and smoking! I deserve a refund and I’m calling the health department.

Leisure

6/10

Pleasant

19 Jul 2025

Fred

Key didn’t work

Place needs total rehab