Name: Sonesta Simply Suites Orange County Airport
Address: 2600 South Red Hill Avenue, Santa Ana, 92705, US

6/10

Pleasant

14 Jul 2026

Marc

Upon entering my room I encountered a broken microwave, broken phone, missing lightbulb, dirty coffee maker, and the room had a strong musty smell. I asked the staff for help and after the 3rd day of talking to different staff I was only able to get the bulb replaced. I felt like the room was wasn’t cleaned nor inspected beforehand. The staff were friendly but clearly were not very helpful.

Partner

8/10

Excellent

12 Jul 2026

mallory

The staff were friendly and the property was fine. My only complaint was that the room labeled \"vending\" was a storage room for the baggage carts. I didn't find an ice machine; granted, I didn't ask, but usually there is signage.

Self

10/10

Exceptional

08 Jul 2026

Leopoldo

The building was a little worn out. Other than that everything was good, excellent location

Partner

8/10

Excellent

06 Jul 2026

Richard

Good stay

2/10

Poor

24 Jun 2026

Yessenia

A

8/10

Excellent

22 Jun 2026

Jeanette

Much better than the one on Sand Canyon in Irvine

10/10

Exceptional

21 Jun 2026

Harjot

Great place for an extended stay,

Self

10/10

Exceptional

21 Jun 2026

rajniel

Excellent service all around…..

Self

6/10

Pleasant

19 Jun 2026

thuyanh

We didn’t know it’s renovation until we asked them. No coffee machine, 1 bowl and 2 plates and bread knife. Paint all over the room and bathroom. But the facility is very clean.

2/10

Poor

18 Jun 2026

giovanni

I would like to express my disappointment regarding my recent stay at Sonesta Hotel.

Unfortunately, my experience was very unpleasant. The hotel was not clean, and several areas appeared dirty and poorly maintained. The overall condition of the property did not meet the standards I expected.

In addition, I had a negative interaction with the General Manager, Phil Gibbs. I found him to be rude, unprofessional, and dismissive when I attempted to discuss my concerns. Rather than addressing the issues respectfully, I felt that my complaints were ignored and not taken seriously.

As a paying guest, I expected courteous customer service and a clean, comfortable environment. Instead, I was left frustrated and disappointed by both the condition of the hotel and the management's response.

I hope Sonesta Hotels will review this matter and take appropriate steps to improve both customer service and hotel cleanliness so that future guests do not have a similar experience.

Sincerely,

Self

2/10

Poor

16 Jun 2026

amber

Nothing about this day was as advertised. Our room had no basic cooking utensils. It had one saucepan. The dishwasher was full of dishes. Some were clean. Were dirty. The dish soap under the sink was completely empty. There was no blow dryer in our room. The toiletries in the shower were body wash and conditioner so I was unable to wash my hair. The hotel was undergoing renovations and at one point they were refinishing the final flooring in the hallway using turpentine right outside our door. We had to stop the guy from working so that we could get into our room. Needless to say, we were breathing turpentine for the on this cake was when the manager threatened to call the police department on me because I was not leaving at noon. When I booked the room I was offered a upgrade for $15 for a late checkout. When I checked in I did what the email said which was to confirm with the front desk. He said that it was in the system and everything was a go for a late checkout. At noon I get a pounding on the door. It's the manager telling me I need to leave. He was very rude. Told me they don't offer a late checkouts told me they're no longer corporate and I said that's not my problem. When I booked the room I was offered this upgrade and I confirmed upon check-in and was told that it was fine. He told me if we weren't out within the hour he would be calling the cops. I know it's a place to save money but don't stay here. I will be attempting to get a refund from hotels.com

Friends_and_family Family

8/10

Excellent

15 Jun 2026

PHUONG H

small kitchen
clean

Family

6/10

Pleasant

12 Jun 2026

Hieu

Room is not smell fresh.

Self

2/10

Poor

06 Jun 2026

Bill

The hotel was under renovation for all the common areas and halls at all hours. We did not know nor we were informed until we arrived. We had dust in the room and asked for housekeeping to clean up but was told all the staff was off and this was at 4:30 pm.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Michael

Clean room easy Ck in and out

Family

2/10

Poor

19 May 2026

Peter

It’s a roach motel.

Self

2/10

Poor

14 May 2026

Camvan

The room smells and is very outdated.

Friends_and_family Family

4/10

Poor

01 May 2026

Yvonne

Construction on entire first floor. My room was full of dust and smelled odd due to old pipe smell coming up the drains.

Self

6/10

Pleasant

19 Apr 2026

Eva

Coffee maker had molds they didn’t clean, disgusting

Friends_and_family Family

2/10

Poor

17 Apr 2026

Debbie

This place needs to be bulldozed and rebuilt. The young lady at the front desk was fantastic but that’s where the good review ends. Everything in my room was stained or broken. The ceiling had questionable spatter patterns on it and most of the drawers and doors were broken including the lock to the room. The carpet was heavily stained and absolutely reeked of cat litter and pee so much that my associates clothes and luggage stunk on the whole ride home. How is it that the bathroom was so trashed? All the tiles were broken, there was nail polish spilled forever on the ground, possible burn marks on the counter and drip stains on all the walls..
Not to mention there seemed to be a lot of people who lived there. Moving totes and clothes in and out all hours of the night. Is that why the cops were there?
The outside looks so normal, too bad the inside didn’t match. I hope that nice front desk girl finds another place to work soon.

Business

6/10

Pleasant

12 Apr 2026

Lucero

You get what you paid for. The staff is friendly, the facilities are clean but old. The location is really good, there's everything you could possibly need within a 5 mile radius.

Partner

6/10

Pleasant

05 Apr 2026

David

Cheap hotel

Self

2/10

Poor

02 Apr 2026

Rozhin

Everything was so terrible and I had the worst experience!!!

2/10

Poor

02 Apr 2026

Rozhin

Everything was terrible at this hotel! They gave me a room which was dirty and smelled funky so I had to change my room! Also they triple charged me for my booking cause their system was down and I reserved my stay through Expedia!
Also, the staff at the front desk were so rude and unhelpful!
I would never go back to that hotel! It was the worst experience ever!!!!!

6/10

Pleasant

31 Mar 2026

Lilian

From the outside it looks amazing but the inside could use some work. But for a place to just close your eyes this wasn’t a bad stay

Partner

6/10

Pleasant

30 Mar 2026

Gregory White

My only issue, was there was no iron for my room. The front desk was able to find one, but I’ve never experienced that before.

Self

4/10

Poor

25 Mar 2026

Patrick

This is a long term hotel that appears to be used as low income housing. Would not recommend for a family trip. Fine for a

6/10

Pleasant

22 Mar 2026

William

The property looks a little tired. The doors were all banged up, as were many of the cabinets in the in-room kitchen. The few dishes in the cabinet were not very clean. On the other hand, everything worked correctly (shower, refrigerator, HVAC).
The hotel had a limited variety of snacks, mostly chips, which was the only food I saw on the property. There were no shops or restaurants in nearby walking distance.

Self

8/10

Excellent

20 Mar 2026

Jan

Full kitchen comfortable bed good price $7.00 add on for parking

Self

2/10

Poor

18 Mar 2026

candy

Yes

Self

4/10

Poor

17 Mar 2026

Dustin

They had zero help to me

2/10

Poor

17 Mar 2026

Terry

The room was not cleaned and sanitized properly when we checked in. I felt there was remnants of the last guest. There was dirt and debris everywhere, including the floors in the room and the bathroom. There was trash left on the bedside table and stains all over the headboard and furniture. There was hair from a previous guest all over the bathroom. My husband tried to tidy up in an effort to stay but the room was too dirty for us to feel comfortable even for one night. I understand Sonesta is a budget hotel. I know it is not going to be a luxurious experience, but I expected more in terms of cleanliness and hygiene. I asked for a different room. The desk attendant said they were fully booked and he didn't have any other rooms available. He (Gonzalo) did not offer to have the room cleaned and only offered a full refund. After I left, I found out he was not authorized to offer the refund and the refund has yet to be approved because it has to go through management. I called Expedia and they could not refund me without speaking with the hotel. After several attempts, Expedia couldn’t reach a hotel representative . I left and had to book a last minute stay elsewhere, spending even more money for what was supposed to be a relaxing weekend getaway.

Partner

2/10

Poor

16 Mar 2026

Adela

The room wasn’t clean. The blankets were dirty. The hallways were also dirty. Wasn’t worth the money. Only good thing is that it is close to everything

8/10

Excellent

15 Mar 2026

Steve

Staff were good. Old building. Needed upgrades

Partner

8/10

Excellent

07 Mar 2026

Ky

Yes

6/10

Pleasant

05 Mar 2026

Edith

the building is being renovated and painted. maintenance person came to visit our room and check that need to be repaired.

Family

2/10

Poor

03 Mar 2026

Michelle

Terrible all around

10/10

Exceptional

03 Mar 2026

MANUEL

Very good

2/10

Poor

28 Feb 2026

Joanna

This has been one of the worst hotels that I have ever stayed at. Going in the building there’s a strong smell of chemicals, the utilities that are provided are dirty, housekeeping did NOT come in at all for the whole 5 days of my stay. Even though I repeatedly requested for them to come in. The customer service was horrendous. My friend and I were extremely disappointed, and disgusted with everything during our stay there. If you plan on booking this hotel, DON’T. I would give this zero stars if I could.

Partner

4/10

Poor

24 Feb 2026

Larissa

The carpet was wet when we arrived and they wouldn't switch us to a dry room, said they were full. Had no explanation why carpets were soaked, was really weird we've never seen that before. SUPER NOISY! Construction going on behind the building, around the building, and by a busy intersection with racing cars at night. Microwave turn thing inside didn't turn. AN EMT WITH AN AMBULANCE lives here! Full sirens at all times of day when it is dispatched. The TV is really dark and no brightness settings. First floor smelled like ROTTING FISH and no one in the front seemed to notice or care. Broken, janky outdoor patio furniture. Super dark and outdated carpet, curtains. My son was cut on a recliner that had exposed sharp metal. I did laundry but only 1 dryer out of 6 worked, had to wait for it to be empty. Instead of fix it, front desk recommended taking my laundry to a laundromat. Will never stay here again, worst experience - do not book here it's horrible.

Family_with_children

2/10

Poor

22 Feb 2026

GUILLERMO

Disgusting condoms in trashcan

Friends_and_family Family

2/10

Poor

17 Feb 2026

Diana

Our stay wasn't pleasant, our room was next to the laundry mat (room 114) there was a horrible loud sound coming from the restroom wall. Woke us up and kept us up the whole night until morning. Complained about it and the staff let us know it was due to old plumbing. The odd part about it was that once we complained the horrible noise didn't happen again. Then when complaining and asking about the inconvenience staff members didn't realize I was in the lobby waiting for my husband to pull up (it was raining) I overheard them saying what was our issue, which the staff member jode replied and said they had a complaint they just want to be compensated and given a credit. Although yes we're were expecting some kind of credit there was no offer to move us rooms nor did he care to make things right instead we got a lie to cover up the reason that noise kept us up the whole night. We were very unsatisfied!!! Lower end hotel, customer service was horrible and being lied to is not ok.

Leisure Partner

2/10

Poor

16 Feb 2026

Elizabeth

This was not the wonderful sonesta experience I always received. Sonesta simply Orange County airport hotel check-in process was an hour long. once in the room the toilet did not flush they told us to not put toilet paper in toilet. Well you can’t even use the restroom because it won’t go down room. I was asked to stay in the room until maintenance. Would reach there the next day. I was so tired from the check-in. We just handled it by flushing the toilet every five minutes it smelled of urine we had to buy a whole bunch of air fresheners.hotel did not have any breakfast and they did not have a toaster in the room. I asked two times every day and then the last time they told me well too many people steal them. Why couldn’t you have told me that from the beginning their. air conditioner doesn’t work. The one on the wall isn’t connected. You have to turn it on manually and when you do it barely lets out cool air. They gave you a skillet 4 inches in diameter. The only good thing about the hotel is how beautiful the room is. Expedia also had fault in check in because they reserved a handicap room and Sonesta told me I should have reserved another handicap room so whatever I reserved on Expedia wasn’t ready. on Expedia I reserved a handicap room with a tub. Sonesta said they only have walk-in showers. The water spilled all over the bathroom floor. The toilet could not flush urine. I love Sonesta hotels, but this is the first one that I would say do not visit.

Business_and_leisure Family_with_children

4/10

Poor

14 Feb 2026

Tarcia

They need to make sure they clean the rooms.

Partner

2/10

Poor

14 Feb 2026

Nicholas

The place smells, particularly the unclean hallways and the rooms. One room smelled like strange chemicals. Then I asked for another room and it smelled strongly of wet dog and animal urine. I politely told the front desk lady I would need to leave as the rooms were uninhabitable. She was fine and said call Hotels.com and we’ll refund your stay. Since I was busy, trying to find another place to stay, I didn’t call until first thing next morning. When I did, hotels.com reached out to the hotel and they refused to refund the first night of the stay. This is even though I was only in both rooms for about two minutes each, before I could not tolerate the sickening strong odor. I’m not that picky when it comes to hotels, I’ve traveled across the country staying in Motel 6’s etc. but I’ve never had to leave a hotel because the conditions of the room were so disgusting. Getting charged more than $100 for this waste of time and gross experience adds to how poorly I rate this absolute nightmare of an “accommodation”.

10/10

Exceptional

14 Feb 2026

ATANACIA

Great excellent

10/10

Exceptional

09 Feb 2026

Samantha

The best

Self

4/10

Poor

04 Feb 2026

Beatriz

Room behind the mattress and head board losts of dirty tissues. My husband started with with rashes so we had to leave at 3:30ish am. To buy benadryl that ruine our stay. We didn’t go back to the room.

Partner

10/10

Exceptional

02 Feb 2026

Alexandra

Quiet location, staff was nice and comped my parking since I had to leave a day early. No complaints.

10/10

Exceptional

25 Jan 2026

Alphonso

Clean rooms. Nice staff

Leisure Self

10/10

Exceptional

25 Jan 2026

Dongming

nice

6/10

Pleasant

20 Jan 2026

Alex

No tv remote in the room could’ve been more clean as well

Business Self

4/10

Poor

20 Jan 2026

Daniel

I always stay at a Sonesta brand hotel because of how clean and updated theyre facilities are but this one was really outdated.

Leisure Self

8/10

Excellent

10 Jan 2026

Said

It was ok

Business_and_leisure Self

8/10

Excellent

06 Jan 2026

Shawntay

It was a nice stay. Clean and spacious. Customer service was also wonderful

Friends_and_family Family

6/10

Pleasant

26 Dec 2025

kazuki

Room smelled like dog the 2nd floor had barking dogs and people slamming the door.
The room had hair left in the sink

Business_and_leisure Self

6/10

Pleasant

22 Dec 2025

Stephen

I booked a queen, ended up with a full. Fan in the bathroom didn't work. Room had fridge with ice maker but didn't work. Only ice machne was behind the check-in desk, No ice bucket though so that made it more difficult.

They're pet friendly, so that's always a benefit but the hotel needs some remodeling.

Leisure Family

10/10

Exceptional

19 Dec 2025

Rahul

Had a very amazing stay. The Studio Room is a very good option. No noise, privacy, Clean rooms, convenient Location, lobby, lift - there is gym and laundry available. Parking is free. Kind and helpful staff

Leisure Self

10/10

Exceptional

17 Dec 2025

stephanie Lee

Clean and great staff

Leisure

8/10

Excellent

04 Dec 2025

skye

Overall the property is easy and convenient. However the beds are actually full size

10/10

Exceptional

30 Nov 2025

Diana

The room was clean and the staff was very nice and helpful with anything I needed. No matter the time I asked questions they were always there to help.

Leisure Self

8/10

Excellent

23 Nov 2025

Eli

The kitchen sink was very dirty.

8/10

Excellent

12 Nov 2025

Monica

This is the second stay I've had with Sonesta Simply Suites Orange County Airport. The Staff, The Room with kitchenette, Fantastic! I will, most likely, stay again EXCEPT that I will NOT use ANYTHING outside of the room.
The beverage machines Are SHADY (kinda leaves a bad taste, pun intended). There's no pricing visible. When you put in $, THEN it informs that more $ is needed but WILL NOT RETURN if you don't want the product. The Sonesta front desk Doesn't have any information about it. \"They're a third party vendor, you'll have to contact them on your own.\"
It, REALLY, reflects POORLY on the facility.

Business_and_leisure Self

6/10

Pleasant

11 Nov 2025

Mark Bryan

Run down rooms, 2nd floor smells like marijuana. Ok for a one night stay if you are very tired…

Business Self

4/10

Poor

09 Nov 2025

Rowena

The location was perfect for our needs, but the interior of our room could be updated to more modern conditions. We would have appreciated more cleanliness and the shower head was loose and nearly fell on our head. The kitchen could have had some serving or mixing bowls.

Business_and_leisure Family

2/10

Poor

08 Nov 2025

Kenneth Jin

Dirty and smells bad

10/10

Exceptional

08 Nov 2025

Phong

Conviently located next to John Wayne airport and quiet.

Leisure Partner

8/10

Excellent

08 Nov 2025

Valerie

I loved the small kitchen. It came with pots, pans, cups and plates. Even included a toaster. Everything we needed for the stay was provided. AC was perfect. It got cold fast! Shampoo, body wash and conditioner were all provided too. Staff was nice. Would stay here again

Leisure Partner

10/10

Exceptional

07 Nov 2025

John

Nice and clean rooms. Very nice and welcoming staff at check-in, lobby.

Business

10/10

Exceptional

06 Nov 2025

Kim

yes

Friends_and_family Family

8/10

Excellent

04 Nov 2025

Lyndsey

My room was decent, but the tub could use an update. The spout was coming out of the wall and was rusty

Leisure Self

10/10

Exceptional

01 Nov 2025

Rudy

Clea

6/10

Pleasant

29 Oct 2025

Shuning

Quality matches price

2/10

Poor

28 Oct 2025

Narcia

Room smelled like a smoky bar and had black mold on the air unit and down the wall. We immediately went to desk for new room and none available, yet still showing room online??? We left...

Leisure Pet

10/10

Exceptional

21 Oct 2025

Kevin

Everything was good. A little explaining of the kitchen set up would have been good but it didn't upset our stay

Partner

8/10

Excellent

21 Oct 2025

Suzanne

The night clerk and the morning clerk were very welcoming and kind. Our room was clean and spacious. Would stay agsin.

Leisure Partner

8/10

Excellent

19 Oct 2025

Kevin

The room was reasonably large, bed was comfy, kitchen lacked a few basic utensils, laundry downstairs was great.

Partner

10/10

Exceptional

16 Oct 2025

Christine

Fast check in. Clean room. Comfy bed.

2/10

Poor

14 Oct 2025

Ali

Old, rude be aware

4/10

Poor

14 Oct 2025

Autumn

Manage expectations. I didn't realize I was booking this sort of hotel. Room was clean. Property was pretty icky but not too noisy. 1st room they tried to put me in smelled so bad I couldn't make it in the door. Kitchen cabinets broken. Coffee maker old and gross with cups that don't fit under to catch the coffee. A 2 star, at best. Functioned okay for what I needed.

Business Self

2/10

Poor

13 Oct 2025

Darrian

I showed up late in the night for my booked room and they said they canceled it because they thought I wasn’t gonna show up

Leisure Friends

4/10

Poor

13 Oct 2025

Craig

At first your front desk try to give me a room on the first level which was fine initially, until we entered the room and it was completely smelling disgustingly from cigarettes. Only then did the front desk clerk finally agree to move me to a different room. The hotel is run down, it's quite dirty not kept up at all, would I recommend this hotel, to my clients, being in the travel industry, 100% no!

Friends_and_family Family

4/10

Poor

11 Oct 2025

Cathy

There was an order went you enter the room. there wan no air conditioning very hot in room. asked for coffee the guy at the front dest stated there was no coffee it was on back order. he was lazy and did not want to get up to go get the coffee

Leisure Self

8/10

Excellent

10 Oct 2025

Cory

Check in is friendly and accommodating however they do lack a slight amount of urgency. At one point while being helped with check in I was told to wait in the small lobby area so they could help another guest. Luckily I didn’t have to wait long and was able to get a room quickly after that. The room was clean and everything looked up to standard. Only issue was a really bad smell. I opened the windows and ran the AC, which I will say helped a lot and eventually the odor was rather minimal. The area just a few minutes away is nice but if you go in the other direction there isn’t much. If you are looking for a cheap and convenient stay this place may be for you. It’s nothing special but it can work if you aren’t too picky.

Self

8/10

Excellent

06 Oct 2025

Mario

It would gotten a better rating if only it would have breakfast and a swimming pool but the everything else is great

Leisure Family

2/10

Poor

04 Oct 2025

Anthony

This place had a terrible smell. The rooms were beat up, and it looked like black mold around the filters.

Business Family

8/10

Excellent

28 Sep 2025

June

Thank you for the use of a rice cooker!!

Business Self

6/10

Pleasant

27 Sep 2025

Yulisa

The bathroom hanger and shampoo was broken

Leisure Partner

10/10

Exceptional

27 Sep 2025

Trang

Staff

Business

2/10

Poor

19 Sep 2025

A. Machelle

It smelled like it was pet friendly.

Leisure Family

8/10

Excellent

11 Sep 2025

Mai

The neighborhood was quiet and safe.

Leisure Self

4/10

Poor

10 Sep 2025

Lance

Dirty parking lot, broken towel rack, loud fan noise, lose shower head....what else?

Leisure Friends

6/10

Pleasant

08 Sep 2025

Maigread

Hotel was run down but the price was good for what I needed. Parking was easy and front desk staff was nice. The room looked like it had been cleaned but the smell of the cleaning products was not pleasant. The smell when you walk in significantly affects perception. I would try not to return but may return if it’s what my budget allowed.

2/10

Poor

07 Sep 2025

Jordan

Shower head was broken. Hooks in bathroom were broken. Chipped paint all over the room. Hallway was dirty. No maid service to clean the room.

10/10

Exceptional

05 Sep 2025

lakeesha

Nice staff! Clean rooms

Business_and_leisure Partner

6/10

Pleasant

02 Sep 2025

Rhondda

Pillows were shocking all looks a bit tired

Leisure Partner

8/10

Excellent

27 Aug 2025

Thai

Average place to stay. Would be okay if travelling with family. It's a safe place.

Leisure Family

4/10

Poor

26 Aug 2025

Joanne

I had a credit card issue and girl behind the counter wouldn't split it. I had to go to the front desk with dirty sheets and towels to get more and also had to go to front for toilet paper,not even an extra roll. My room smelled likee bad food the counter wouldn't split

Leisure Self

6/10

Pleasant

25 Aug 2025

Albert

Nothing to do in the area. No breakfast options.

Leisure Self

10/10

Exceptional

25 Aug 2025

lori

Really love this hotel. The staff was extra nice. Greeting me by name helped me whenever I needed it. The room is clean quiet air conditioner was quiet. Had all the amenities needed for our business trip.

Business Self