Name: Extended Stay America - Orange County - John Wayne
Address: 4881 Birch St, Newport Beach, 92660, US

2/10

Poor

22 Jul 2026

Angelo

I was greeted with a huge push card of filthy laundry, a toilet plunger and trash.
The Room was terrible. Not even a hairdryer.
I was concerned about sleeping in the bed.
The floor smelled like fish and there was either a macaw or parrot squatting in the room across the hall. This is a flophouse.

8/10

Excellent

21 Jul 2026

Isabelle

The staff was nice. I dealt alot with Andrew.

The fan bathroom was very noisy and the lock didn't work.

Was very practical to have a kitchenette and a laundry.

I have dog/cat allergies but I didn't have any reaction into my room so very happy about it.

I would recommend this hotel.

Good quality price.

2/10

Poor

20 Jul 2026

Pia

Entering the lobby felt like walking into the DMV. Our room was dirty and we paid for 2 queen beds but had to squeeze onto 2 full beds.

Family_with_children

2/10

Poor

19 Jul 2026

Eric

Property was very close to John Wayne airport, shopping such as South Coast Plaza, Fashion Island, etc. However, the sheets and pillows (not just pillow case, but the pillows) seemed to haven’t been washed because it has body odor. Even after I requested new pillow case, it still has the body odor smell because the smell is from the pillow itself. No daily room service, people cooking with door open and stink up the hallway.

The AC placement was poor, it was on the floor blowing upwards, therefore the AC is blowing directly at you! Floor was extremely dirty. Wouldn’t recommend.

Family

6/10

Pleasant

16 Jul 2026

CHARLES

Pillow cases had not been washed, dirty and smelled.

Partner

4/10

Poor

15 Jul 2026

Eduardo

I would not stay or recommend anyone
Very outdated

Family_with_children

2/10

Poor

14 Jul 2026

Karol

never again

Self

8/10

Excellent

13 Jul 2026

Joao

As always, the hotel was nice and clean, and the staff was friendly and helpful. The location is convenient, the neighborhood is pleasant, and there are several restaurant options nearby.

Friends_and_family Family

2/10

Poor

10 Jul 2026

Fermin

We arrived to check in, officers were in the front. We got keys to our room. Its was trashed. We got another room, restroom not working. Wr ask for a refund, and book another hotel

Family_with_children

6/10

Pleasant

05 Jul 2026

Lloyd

Staff were friendly. Room could have been a bit cleaner. I would have reviewed higher but we had a fire alarm my first of two mornings there at 5:40 am and we had to evacuate. Not a great start to the day.

8/10

Excellent

04 Jul 2026

Eric

Everything was great except the beds are a bit too firm.

6/10

Pleasant

03 Jul 2026

Gary

Room was in poor condition

Partner

8/10

Excellent

30 Jun 2026

Jason

Very nice and helpful staff. Property was not in the greatest physical condition. Room was mostly clean except long hair on the pillow and a little in the bathroom. I personally would not choose to stay there again unless it was absolutely necessary.

Friends_and_family Friends

2/10

Poor

22 Jun 2026

Viviane

No refund or any kind of compensation for being woken up by the fire alarm and no power at 5 am

8/10

Excellent

21 Jun 2026

Henry

The beds were metal frames that moved a lot when using, but comfortable. The rooms were basic. The bath/shower was old and scarred with parts of the plastic missing.
Coffee and snacks in morning were ok

Self

10/10

Exceptional

17 Jun 2026

Kajal

I didnt really use the kitchen. The staff was great, there was enough parking, and the room was clean

2/10

Poor

17 Jun 2026

Angelica

I honestly cannot recommend this place at all. For the price we paid, the lack of basic cleanliness was shocking. The property feels totally neglected, the floors were covered in black marks, and our bed sheets actually had stains on them. When we asked for fresh sheets, the staff told us they only wash them every 14 days, which makes me seriously worry about what happens between checkouts. The \"complimentary breakfast\" is a joke—just coffee, instant oatmeal packets, and a muffin. To top it all off, they completely hide the fact that the building has a health warning for lead until you arrive and read the signs yourself. Save your money and stay somewhere else.

Family_with_children

2/10

Poor

16 Jun 2026

Rebecca

Room was old and smelly!

6/10

Pleasant

13 Jun 2026

mary

The place is ok,the kitchen has 2 electric stove top and a full refrigerator and a mini microwave. Only can cook very simple stuffs there ,no room service ,you only allow one room service per week per request but you can bring your used towels to exchange clean towles at front desk ,the room door need use oil so won't have squky sound and refrigerator make funny sound ,fire alarm was on twice,someone burned something while I was staying there .The bed is very comfortable i like it very much, my personaly didn't like the shower head ,the water sprinkler is weak didn't feel like my body is rinsed well for me ,I have to use the cup or pot to rinse my body .lol , but it is a good location, lots good restaurants near by and watch out dog poop 💩 on grass 😀 oh the bathtub need replace a new one ,lots peel off marks on bathtub wall .

Family

10/10

Exceptional

10 Jun 2026

Stephen

Great location right next to the John Wayne Airport. Good access to buses. A pretty good neighborhood with a lot of tech firms around.

Self

2/10

Poor

09 Jun 2026

Sebastiano

Very dirty ad staff inefficient

Self

2/10

Poor

09 Jun 2026

Nabih

The hotel was Very bad smell, dirty room, short staff manger was not there to help. I have to leave and get another room in a different hotel and expedia team was not understanding or comparative and refuse to refund the money. Not recommend to use expedia try to use the hotel directly to get your case solved in a better way.

Family_with_children

10/10

Exceptional

07 Jun 2026

Samantha

Mel was great! She upgraded my room! She made sure I had all the cooking items! My meal was great they had everything! I will go again! Bathroom shower needs to be reglazed otherwise excellent,

Partner

10/10

Exceptional

05 Jun 2026

Darrell

it was a good experience

Partner

8/10

Excellent

28 May 2026

April

The landscaping was beautiful. Internet for the TV could have been better. Also light breakfast was served but there should be bowels to eat the hot cereal out of and not a cup. However the room was clean and comfortable. Will stay again.

Self

10/10

Exceptional

24 May 2026

Obou Cyrille

Clean
Accessible
Kind and Helpful staff

Self

2/10

Poor

23 May 2026

ARYANY

The staff at this hotel were wonderful — very friendly, helpful, and welcoming throughout my stay. Unfortunately, when I came back at night to go to sleep, I discovered the bed sheets had clearly not been changed from the previous guest. There were pee stains and hair all over the sheets, which was honestly disgusting and very upsetting. After I called the front desk, a staff member did come and change them, but it was still a really bad experience and something that should never happen at a hotel

Family_with_children

10/10

Exceptional

21 May 2026

Seokjae

We enjoyed our stay at this hotel. Thank you.

Business

2/10

Poor

21 May 2026

Eman

The room was not clean and ready during check in. Had to cancel the booking at midnight and looking for another hotel nearby.

6/10

Pleasant

19 May 2026

Maria

Briana, the receptionist, was extremely rude and unprofessional. The night before, I was told I could stay until 1:00 PM for an additional fee. The next morning, I approached Briana to confirm everything was arranged, and instead of helping, she immediately denied it and said, “We do not offer that. I will talk to the receptionist so he doesn’t say that again.” Speaking negatively about a coworker in front of a guest is not professional and only creates more frustration.

I then asked if it would at least be possible to stay until 12:00 PM for a fee, but her response was cold and dismissive. She told me I had to be out by 11:45 AM or I would be charged for the entire day. And I was going to be charged $ 15 for every 15 min until that. Even after agreeing to leave by 11:45 and pay the fee, the staff failed to communicate with housekeeping, and they knocked on the door repeatedly while I was trying to get ready.

The breakfast was also very disappointing, with only coffee and oatmeal packets available. Overall, the experience did not match what was advertised. For a similar price, there are nearby hotels with much more comfortable rooms, better service, and a far more professional staff.

Partner

8/10

Excellent

18 May 2026

Molly

Enjoyed our one-night stay. It was a clean, quiet place to sleep for a quick overnight, and the pet fee was reasonable, which we appreciated.

That said, a few things felt a bit misleading in the marketing. If we had stayed longer, we likely would have wanted more amenities. Having to request shampoo was new to us, even though I usually travel with my own. The advertised “breakfast” was really more like breakfast snacks: pre-packaged oatmeal, bars, and muffins. Also, “coffee and tea in the lobby” was only available in the morning, not throughout the day.

The pet area was helpful, but the poo-bag stations were empty, and unfortunately some guests used that as an excuse not to clean up after their pets. Come on, folks!

Overall, I’d still recommend it for a simple, clean, quiet overnight stay, but I do think the marketing could be more transparent.

Pet

2/10

Poor

10 May 2026

David

Gave me a room that smelled like bleach at first which I could not stand. Changed to another room that had a strong perfume smell almost like someone just sprayed it. Requested another room. The 3rd room didn’t smell but had an unclean undertone. Meaning that every surface had a film on slime on top it. It was not relaxing at all and frankly cannot recommend this place. I must say that this had been one of the worst experiences from just sanitary standpoint. I would not expect to find this in Orange County. I highly recommend to the staff to thoroughly check and clean each room and surface and so forth located on property.

Family_with_children

2/10

Poor

28 Apr 2026

Victor

Room was not properly clean. Found several hair in the bathroom. Sink was clogged.
Breakfast is a joke. Only coffee and granola bars.
Once the coffee runs out, you have no more.

Self

8/10

Excellent

26 Apr 2026

Nathan

The breakfast \"menu\" consists of packagea muffins and granola bars....not really a free meal, but a snacl at best.

The room itself is ok. The ac is not the strongest. It cooled the room enough to be comfortable, but a little more.chill would have been nice.

The water pressure of the shower is poor. When u turn on the faucet in the tub, there is a very strong outpouring of water, but once u pull up for the shower, it is barely a ahower at all. I was on the first floor so it could play a factor but it was really bad water pressure.

Self

2/10

Poor

23 Apr 2026

Mong

room was assigned to me but also to other guests

6/10

Pleasant

19 Apr 2026

Andrea

This location was very clean. The “breakfast” was tea, instant coffee, nutrigrain bars, vending machine type muffins and instant oatmeal. Parking was free. Everything needed to be checked out at the front desk even shampoo bottles. There was NOTHING in the kitchenette, no plates, no spoons no bowl or even cups. The bathroom had one roll of TP per day and no shampoo or conditioner. This place was very clean, but very, very bare bones.

Family

4/10

Poor

17 Apr 2026

Cynthia

Always out of kitchen sets. Not very

10/10

Exceptional

14 Apr 2026

Kirsten

Tv was nice. Staff nice. Easy check in process

6/10

Pleasant

05 Apr 2026

Mark

No pool

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Jacqueline

I stayed at this hotel for business purposes. The price was decent and parking was free so that was my main attraction to this hotel. It is a bit of an antiquated property but gives you the basics for a short stay in the area. However, my room was not very clean (floors not totally swept or wiped down as I could see debris and light dust in areas under counters so definitely not a very detailed cleaning of the room) and there was a bug infestation. I would warn others to inspect their room for cleanliness if you choose to stay here as they could do a better job cleaning overall and ensuring \"bugs\" are not in rooms. The lack of cleanliness and invasion of bugs in the room is highly disappointing and due to this I would not recommend staying here based on that.

Self

10/10

Exceptional

31 Mar 2026

Jacqueline

They are helpful and everything is just as it says.

Self

10/10

Exceptional

26 Mar 2026

Paul

Yes

Self

10/10

Exceptional

25 Mar 2026

Jacqueline

Yes laundry is on-site so we can do our own laundry when it's convenient for us. There are shops, banks, restaurants gas stations everything is nearby.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Omar

no

Self

10/10

Exceptional

22 Mar 2026

Adam

incredible for the price. don't hesitate.

10/10

Exceptional

21 Mar 2026

Anthony

Nice staff amazing experience

6/10

Pleasant

18 Mar 2026

Allan

Room was tidy but floor was in need of a mop. We had babies so floor was important. Everything else was clean. Staff was great!

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Catherine

Staff was excellent! They called the room to make sure everything was in order. I called late in the evening for a toaster and they were out The only suggestion is call early if you need any amenities before they run out. The stay was perfect, the rooms were quiet and the update is nice.

Self

6/10

Pleasant

14 Mar 2026

Dana

Rooms were clean but very aged and worn down. Staff was friendly. Not very many amenities. Breakfast offered was packaged muffins and granola bars.

Family_with_children

4/10

Poor

14 Mar 2026

Ambreen

Only soap was in the bathroom, carry everything else. No water, coffee or tea. No. Paper cups. Napkins in the suite.

Family

6/10

Pleasant

06 Mar 2026

Christian

Shower pressure was too weak.
Bed on spindly legs a little wobbly.
Long black hairs on bathroom mirror and bathtub.
Big Dog barking in room across hallway.
You can hear normal conversation in the next room.

Self

10/10

Exceptional

06 Mar 2026

Gleida

good

8/10

Excellent

03 Mar 2026

WEI

Good

Self

8/10

Excellent

01 Mar 2026

Jordan

Very friendly and easy check in

Partner

10/10

Exceptional

01 Mar 2026

Johnathan

Everyone and everything was great ❤️ much love and thank u for the blessings shared. Keep up the good work putting smiles on faces.

Friends_and_family Friends

8/10

Excellent

28 Feb 2026

Mario

Staff was good. Older facility. They could use some upgrades

Partner

2/10

Poor

25 Feb 2026

Jordan

I will never go back to a extended stay

2/10

Poor

24 Feb 2026

Diana

Horrible! Lost 200$ because staff aren’t properly trained

Partner

2/10

Poor

19 Feb 2026

Mahmood

They didn’t have room available for us

2/10

Poor

15 Feb 2026

Vijay

Room: it was smelly. They didn’t have shower gel or shampoo in the bathroom.
Staff didn’t provide one bed room. Amenities doesn’t seem clean.

Business Self

6/10

Pleasant

14 Feb 2026

Stephen

Qas

2/10

Poor

14 Feb 2026

Seid

Dirty, noisy, not remodeled in 2025.
Did not cleaned while stay there.

Business

10/10

Exceptional

07 Feb 2026

Linda

Great motel

6/10

Pleasant

06 Feb 2026

Linda

I was disappointed that staff said all rooms are the same when that is not true. A 1 bed suite did not have a desk. Another room did. Another 1-bed had a reclining chair. The last 2 bed suite had no 1-person couch, etc. I was disappointed that I upgrading to a 2 bed suite because I didn’t want to be on the 1st floor (only 1-bed suite left) and discovered I had no sofa at all.

Business Self

10/10

Exceptional

06 Feb 2026

Linda

Quiet, had everything I needed

Business Self

10/10

Exceptional

06 Feb 2026

Linda

Quiet and reasonably priced for what you get

Business Self

6/10

Pleasant

01 Feb 2026

Tara

It was clean and tidy. A complaint would be that there was no shampoo or soap in the shower. A sign said that we had to walk to the front desk to request it. Annoying.

Leisure Family

8/10

Excellent

01 Feb 2026

Richard

Hotel staff was great

8/10

Excellent

01 Feb 2026

Carrie

Staff was friendly, great location, easy parking. My bathroom was not clean - hairs were in the shower, sink and floor. The kitchen could use an update but everything worked. For the price, everything was good.

6/10

Pleasant

31 Jan 2026

Linda

The fire alarm warning on my door without prior notice (before I checked in) would have been nice.

10/10

Exceptional

30 Jan 2026

Willie

Room was Nice and Cozy. I would stay again.

Business

10/10

Exceptional

28 Jan 2026

Danny

Good hotel with friendly staff and good amenities like a kitchen

10/10

Exceptional

15 Jan 2026

Brittany

Very accommodating

Leisure

10/10

Exceptional

13 Jan 2026

Chimezie

GREAT SERVICE AND FRIENDLY STAFF

Business_and_leisure Self

6/10

Pleasant

12 Jan 2026

Julie

The staff was great. The continental breakfast was a joke. Just a couple wrapped cupcakes/muffins. No food. There were a couple oatmeal packets, but no bowls or spoons.

There was no shampoo or conditioner in the shower.

The fridge was rusted out and nasty.

The room had an odd smell.

Business

8/10

Excellent

11 Jan 2026

ENOCK

Very limited break first
Kitchen tool are limited too

Friends_and_family Friends

10/10

Exceptional

07 Jan 2026

Willie

Room is spotless and comfy, and feels like a small piece of Home away from home.
Room service comes in every two weeks to clean so that is good.

6/10

Pleasant

02 Jan 2026

Dawn

Floor was dirty. Location was good.

Leisure Family

8/10

Excellent

01 Jan 2026

Thanh

Room is clean, very good,
Need to have hair dryer

Leisure Family

10/10

Exceptional

29 Dec 2025

Quoc

Good

4/10

Poor

28 Dec 2025

Miriam

Very plain and sterile

Leisure Family

10/10

Exceptional

23 Dec 2025

Richelle

Clean room and friendly staff

Leisure Family

10/10

Exceptional

22 Dec 2025

Steph

Property is beautiful and the staff is great

Leisure Family

10/10

Exceptional

21 Dec 2025

Alan

Nice service

10/10

Exceptional

20 Dec 2025

Earl

We chose this hotel specifically because of the advertised airport shuttle service. Unfortunately, the experience did not match what was described.

Due to overnight transportation issues at Newark Airport, we were directed to the shuttle pickup area. Although the hotel shuttle was advertised as running every 30 minutes, we waited over an hour before it arrived.

As a result, we did not reach the hotel until approximately 6:00 a.m. At that point, the room was effectively unusable, as we had no opportunity for meaningful rest before continuing international travel.

The front desk check-in itself was fine, but the shuttle service — which was the primary reason for booking this property — was unreliable overnight. Travelers arriving late at night or early morning should be aware of this limitation.

I would ask for refund because I could not get use of the hotel.

Friends_and_family Family

4/10

Poor

17 Dec 2025

Joan

Staff was excellent very accommodating. Floor in whole room not clean. Outside of tub not clean black with soot. Toy & lighter under the bed.

Business

2/10

Poor

16 Dec 2025

Jack

Got a room with half cleaned bathroom with wet towels on the floor from previous guest with trash can still with trash leftover. No shampoo and soap front desk clerk extremely unhelpful asked her to deliver the shampoo and soap to my room and she refused

8/10

Excellent

07 Dec 2025

Stephen

Have been here many times before. Room is on first floor so easy to get in and out. Clean and quiet.

8/10

Excellent

06 Dec 2025

Breanna

Super nice little hotel can cook a whole meal if you want to !

Leisure Partner

10/10

Exceptional

06 Dec 2025

Courtney

The room was clean, the manager was really kind and helpful during check in

Leisure Partner

10/10

Exceptional

04 Dec 2025

Raven

Very clean and maintained and staff was very nice. I got to meet the \"famous\" Mel everyone raves about and she was super sweet and accommodating to all customers. I just moved from another location in Lake Forest that was the total opposite. So I appreciated the refeshing change since I was paying twice.

Self

4/10

Poor

03 Dec 2025

Joice

Odor upon walking into the room. Burners took a long time to heat up. Peeling paint on refrigerator doors. Peeling paint outside shower. Peeling ceiling paint in shower. Bed not comfortable. Pillows are flat. Flickering desk and night light. They don’t have a stainless steel option for who are more conscious about their cookware. Breakfast option is a joke. Only positive option is parking which is convenient and ample.

Business_and_leisure Family

6/10

Pleasant

02 Dec 2025

Eric

The shower got cold after 5 minutes. Ended taking a cold shower!!! Room 113

Business Self

10/10

Exceptional

30 Nov 2025

Shane

Always a pleasure clean, economical and pleasant sraff

2/10

Poor

27 Nov 2025

Kristen

This was not a good dtay. There were dried paint dropping everywhere and when i went to take a shower, the shower head fixture was broken. The beds were extremely uncomfortable, and would not recommend this place for people with back issues.

8/10

Excellent

22 Nov 2025

Richard

Yes, staff courteous and room clean. But it took a while to figure out the in the wall air-conditioning system. And we did not have any in room entertainment due to ongoing work, ? upgrade on it.

Leisure Partner

2/10

Poor

21 Nov 2025

Davion

Beds are dirty. Kitchen was dirty. Refrigerator was dirty.

Friends_and_family Family

4/10

Poor

21 Nov 2025

Jose

Rooms where half ass cleaned. Check in was horrible. And they still charged me on top of way I booked because they couldn't get me the rooms I reserved. They gave me a key to a room that was occupied already and they had the nerve to charge me for an room that has an extra bed.

Business

2/10

Poor

20 Nov 2025

Shai

This was the most ridiculous hotel I’ve ever seen
The kitchen looked like 100 years old very rusted he gave me a different room it was all the same, I told them I’ll sleep in my car before I’ll stay in this rooms
They gave me a full credit
And went somewhere else

4/10

Poor

20 Nov 2025

WEI

Good

Leisure Pet