City Express by Marriott Santa Ana/Org County Apt

United States , Los Angeles - CA
SANTA ANA, 2720 Hotel Terrace Drive
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100 reviews shown

10/10

Exceptional

25 Feb 2026

Mary

Yes

Friends_and_family Friends

2/10

Poor

23 Feb 2026

Michael

First: I was notified there will be a $20.00 parking fee when I was never notified during the booking. Secondly: The shower head/hose was spraying water all over. I wonder, does house keeping not check these thigs?

Self

4/10

Poor

22 Feb 2026

April

you get why you pay for. The lights by the beds didn’t work. The hot water was little to none. The balcony screen was ripped. The bed was comfortable.

6/10

Pleasant

17 Feb 2026

Alan

The elevators only one was working, staff was nice, but was undergoing construction and should’ve been listed as a lower price for the inconvenience and appearance of hotel, breakfast was decent as well

Partner

4/10

Poor

17 Feb 2026

Kai Yin

No power for the outlet and microwave, shower not probably work; door not probably work, check in require more than 30 min. Very poor experience.

Family_with_children

10/10

Exceptional

26 Jan 2026

Pedro

Excellent

Leisure Family

10/10

Exceptional

14 Jan 2026

Mayra

Clean property all around. Friendly and knowledgeable staff. Everything in working condition. Property was in undergoing some painting renovations but we didn’t mind. I feel I got my moneys worth. I would definitely stay there again.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Alondra

Everything about this trip was great. The stuff were amazing

Self

2/10

Poor

05 Jan 2026

Vashtai

I have never had such a horrible experience in my life
1- we showed up early and asked for a room in the higher parts of the hotel.
2- on check in Tyler states there was no note stating we had requested that.
3- after a long day at the park my daughter goes into the room and decided on taking a shower, SCREAMS that their are bugs everywhere, we obviously go look and yes nats, bugs ants i dont know what it was all over the sink , we continue to look at the beds and same thing it was everywhere. i go downstairs to tell tyler and he states \" oh sorry \" and gives me the room next door, when we opened the room next door SAME THING, BUGS everywhere. i go back down stairs and NOW they randomly have a room upstairs. we did go check it out but it was just too much and we requested a refund and we left,. mind u this is was aroun 11 pm after a long day at the park.
bugs in the sink , on the beds on the couches, ill load pics so you can see for urself
and the end a very nice lady helped us out very much cant remember her name but i do remember tyler and his i dont care attitude. cant believe this hotel is a marriott.

side note- we did get our refund , took a week but we got it

Friends_and_family Family

2/10

Poor

05 Jan 2026

moises

Really bad place dirty and nasty and ugly

6/10

Pleasant

21 Nov 2025

ERIKA

Why i have to pay for parking 20 dollar for each car.??? Really i want my money back, and they need to work better in the front desk.. iwas already pay for my room and they charged me again...

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Daniel

The staff was very helpful.
Rooms is greta and very clean

Self

10/10

Exceptional

20 Oct 2025

Silvia

O have a great time everything was great thanks I back again

Partner

10/10

Exceptional

17 Oct 2025

Gabriela Alejandra

Exelente

10/10

Exceptional

12 Oct 2025

Sam

Main complaint is parking. We had to park across the street. Smaller complaint as that there was no sign that said Express Inn. We had to go off of the address.

Leisure Friends

10/10

Exceptional

12 Oct 2025

Vanessa

Its being renovated but its still clean and have great customer service

Leisure Family_with_children

10/10

Exceptional

02 Oct 2025

Francisco

Staff was great, I was a very late check-in due to traffic. When I arrived, the staff was very friendly and accommodating, even though I arrived at 1 AM, Thank you!

Business Self

6/10

Pleasant

21 Sep 2025

Jessica

The property is in construction so there is no breakfast and swimming pool even though the listing still shows breakfast included and swimming pool available. A bit disappointed

Business_and_leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Shirley

The second time there we like the type of rooms they have. Feels more like being at home away from home separate bedroom and living room.

Partner

10/10

Exceptional

21 Aug 2025

Jesus

Change towels, they are very worn and old. Change towels, they are very worn and old.

Friends_and_family Friends

6/10

Pleasant

10 Aug 2025

Charles

The place is OK The place is kind of construction still in the doors were sticking from too much paint
Outside Property was OK but the plants need water. The hallway was very warm, due to lack of air-conditioning. All in all it was OK. I’d like to see the place but all the rooms are complete in the hotels back up to hundred percent like i’m sure we’ll be there soon.
Thank you hotels.com to you for I’m going great customer service

Business

8/10

Excellent

09 Aug 2025

good

Leisure Family

6/10

Pleasant

08 Aug 2025

Dr Elizabeth

Poorly marked, no address on outside of building, no signage

Business Family_with_children

10/10

Exceptional

05 Aug 2025

mario

Close to the fwy 55

Self

8/10

Excellent

02 Aug 2025

Daniel

The property needs work. The ceiling in the hallway had leaks, so buckets were placed along the hallway to catch the leaks.

Leisure Self

10/10

Exceptional

02 Aug 2025

Jon

This hotel is perfect. Location is nice, rooms are very nice and upscale. Breakfast was good. Parking was easy.

Leisure Partner

8/10

Excellent

01 Aug 2025

mario

Close to the fwy

Business_and_leisure Self

10/10

Exceptional

31 Jul 2025

Yazmin

Room was very spacious and located near shops and the beach

Leisure Family

8/10

Excellent

26 Jul 2025

Joelke

No swimming pool

10/10

Exceptional

23 Jul 2025

Angela

We had some ants in our room, along with a tub that wouldn't drain, but they promptly moved us to another room on the same floor. Everyone was nice. The maintenance acted in a professional way and was able to fix laundry machines that weren't working at the time. Would come again. Thanks

Leisure Family

2/10

Poor

23 Jul 2025

Kioumars

The staffs were great, breakfast was good, we had to change room due to the existence of ants in room 121, then we also found ants in room 429.
Not only in the hotel but next door building constructions created noise causing loss of sleep. Expedia charged us for parking while it was free at the hotel and still not received credit for it!!!

6/10

Pleasant

19 Jul 2025

JAMES

My experience was not great but it wasn't bad either. Parking is limited here and I had to park across the street. Also they gave me a room that was already occupied as well but then put me in A different room. Overall was not bad and they fixed the issues but was inconvenient

4/10

Poor

19 Jul 2025

Verified traveler

Left desiring more

The room was okay for the price. Parking was pretty bad considering you have to pay 20 dollars for it. They had two rows of parking which definitely was not enough. Three parking spaces had cones blocking them for reasons unknown. The only extra parking is in the next hotel parking lot which we were advised not to park in.

The room was clean but very bare. The tv in our room did not work and the bathroom had no additional things like q tips. Over all it was a quick stay for us but would not have stayed past one night.

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Esmeralda

Very nice

Family

10/10

Exceptional

13 Jul 2025

Antonio

Overall satisfied with stay. The floor hallway did had a small roof leak that the staff had a bucket set in order to catch the water.

Business_and_leisure

10/10

Exceptional

07 Jul 2025

Amber

Friendly staff, clean rooms and good breakfast

Leisure Family_with_children

10/10

Exceptional

05 Jul 2025

Elizabeth

Our stay was overall very great. The dayshift staff was very sweet, helpful and answered all my questions. No issues with parking, room was very clean and spacious, good channels for kids and adults. The only slight issue I had was the mattress is a bit stiff. Building is old but they are doing great with renovation and cleaning staff

Friends_and_family Family

8/10

Excellent

30 Jun 2025

HONG

This hotel is nice and clean

Friends_and_family Family

2/10

Poor

25 Jun 2025

Verified traveler

More then 12 hours to get access to my belongings

The checking was great, after I settled in my room I got ready to go out and get some food. When I came back to my room I wasn’t able to go inside my room. I went down to the office and they told me that the key card reader died and the battery needed to be replaced. They send me to another room. But couldn’t access to my personal stuff because my things were inside the locked room. Keep in mind it took them more than 12 hours to get access to my room yes more then 12 hours. To get my stuff out. I couldn’t sleep well. I kept checking every 3 hours to get and update. they kept telling me they were waiting for someone to come and fix the key card reader. I have never had a horrible experience in a hotel until that day. Never ever do I want to go back there, horrible experience and waste of my time and money. I honestly wanted to get a refund but I honestly was so drained and tired I just left as soon as I was able to get my belongings from the room.

Self

8/10

Excellent

23 Jun 2025

Mikael

Habitability Issues

The apartment has ants on the bed and on other furniture. The refrigerator was broken and the replacement froze all of my vegetables. I needed help.

Self

10/10

Exceptional

21 Jun 2025

John

Friendly staff. Very clean. Thoroughly enjoyed my stay.

Business Self

8/10

Excellent

21 Jun 2025

Verified traveler

Terrible bed

The bed mattress was old and unconfutable. The bed base was metal and it was loose, noisy and just bad.

Friends_and_family Family

8/10

Excellent

20 Jun 2025

Shirley

It was a very nice hotel that was being renovated however it was clean, quiet and a nice stay. Wish it served breakfast.

Partner

4/10

Poor

15 Jun 2025

Nicholas

Upon arriving back to our room after being out. There were ants all the beds and walls. Front desk got us another immediately. However the second room's fan was loose and we couldn't run the air higher than the lowest setting

Leisure Partner

8/10

Excellent

15 Jun 2025

Avery

Front desk people were great!

Self

10/10

Exceptional

14 Jun 2025

Kenia

very nice!

Leisure Partner

2/10

Poor

08 Jun 2025

Sara

I got admitted into the wrong room and someone else tried coming in my room while there. The attendant gave me the wrong number and I had to keep going back to the office to get a new key and a new room. It was terriblr

Leisure Partner

10/10

Exceptional

02 Jun 2025

Sara

Nothing. It was a beautiful night

10/10

Exceptional

28 May 2025

mohd osman

Very clean and close to everything

Leisure Family_with_children

2/10

Poor

27 May 2025

Thalia

It says they serve breakfast but they didn’t served during the days I stayed. It also says it has a pool and spa, but it is cover with concrete. They check me in incorrectly so my card was not working the second day. They also did not clean my room. The day I arrived the housekeeper open my door when I had like 30 minutes there for cleaning. But they did not clean the next day. Customer service was very poor. They looked like they had no idea of what they were doing.

Leisure Partner

2/10

Poor

26 May 2025

Verified traveler

Truly not worth it.

Not fully functioning or staffed. Pool filled in with concrete. No breakfast as advertised. Parking was free but small and tightly packed in. Thin ceilings and noise. Loud ac in unit. Lumpy uneven beds. Oh and they charged me a $200 deposit for only staying one night. Hope I get it back.

Friends_and_family Family

4/10

Poor

19 May 2025

Sandra

We drove from Sacramento to Santa Ana and arrived around 4 a.m. Saturday, only to find out our reservation had been canceled after midnight. The lobby was closed, but thankfully a kind receptionist saw us on camera, let us in, and reinstated our booking—she was the only bright spot. The lobby looked decent but was clearly under construction, with paint buckets behind the front desk and other signs of ongoing repairs. After a long 7-hour drive, we finally got to sleep, only to be blasted awake at 6 a.m. by nonstop, deafening construction noise that lasted until nearly noon. At 8 a.m., a different receptionist started calling and banging on our door, telling us we had to move our car or it would be trapped due to parking lot work. They told us to park across the street at another hotel, but that lot was filthy, filled with garbage, and felt completely unsafe. To make it worse, we couldn’t use the front entrance—we had to exit through a back emergency door, go down stairs, and cross a busy street with no crosswalk. The road curved right at that spot, making it nearly impossible to see oncoming traffic. Several times, speeding cars came out of nowhere and nearly hit us. The entire experience was chaotic, stressful, and absolutely unacceptable.

Leisure Family_with_children

2/10

Poor

18 May 2025

Lenaya

There was so many inconveniences starting with the parking lot and having to move my car to a different hotel lot. Having to use the back exit to leave. My hotel key card reader wasn’t working had to wait an hour and a half for “maintenance” to come and fix it. They mentioned breakfast and the pool was included, they didn’t have breakfast (tried offering me a water for the inconvenience) and the pool was nonexistent. Seemed like the place was under renovation, which in my opinion not the greatest place to stay at during a time like that.

Business Self

2/10

Poor

17 May 2025

Jennie

Woke us up twice

They kept waking us up to move the car to la quinta and woke us up and we werent able to go back to sleep.

Partner

10/10

Exceptional

15 May 2025

Hugo

Great place. Definitely plan on staying here again in June.

Leisure Partner

10/10

Exceptional

05 May 2025

Juan

The place was cool it's in the corner so it's quite. And it's right off the freeway the room was cool too. It has it separate sleeping area.

Business_and_leisure Family

4/10

Poor

20 Apr 2025

Arturo

NEVER AGAIN!!

Nice room..BUT big BUT!!..the hot water took forever to warm up FOREVER!!..the TV furniture made an annoying noise when you walk by it or in the living room.. couch in the living room amazingly uncomfortable.. the pillows NOT comfortable at all.. and last forget connection to TV no hdmi connection all you can watch is terrible basic cable channels and yes the channels freeze.. other than that.. guess the free continental breakfast was not bad..oh yeah you'll find better lively welcoming hallways at the ER or your local hospital..

Partner

10/10

Exceptional

05 Apr 2025

Tony

Clean property, friendly staff, the guy at the counter in the afternoon was very professional and courteous. I like how respectful the staff was and didnt rush us out when we were running late to check out. 10 stars to Hampton Inn.⭐️

Leisure

10/10

Exceptional

30 Mar 2025

horacio

CLEAN

Leisure Family

10/10

Exceptional

29 Mar 2025

Tawnya

Wonderful stay, the room was comfy and clean. The receptionist was amazing! Pretty decent breakfast.

Leisure Family_with_children

2/10

Poor

20 Mar 2025

Verified traveler

If your room is anywhere close to the elevator don’t plan on sleeping as your walls will be shaking all night long. None of the power outlets worked in our room, TV didn’t work, towels were like sandpaper, curtains didn’t close all the way. Overall a terrible stay. The hotel only comped parking for being in this awful room.

Friends_and_family Family

6/10

Pleasant

18 Mar 2025

robert r

Room service was hit and miss , sometimes you get towels sometimes you don’t. Parking was not available one night but was for the other nights. Room was very clean and well maintained. Front office staff were very friendly and helpful.

Business_and_leisure Family

10/10

Exceptional

14 Mar 2025

John

Staff went outnof the way to make sure we had a good stay.

Leisure

10/10

Exceptional

09 Mar 2025

Kathryn

This hotel was great! Easy check-in, comfortable beds, great breakfast. The only downside is the parking is awful—we had to park at another hotel across the street both nights.

Leisure Family

10/10

Exceptional

20 Feb 2025

Orin

It was a very nice area and accommodation were very comfortable, The breakfast was amazing ❤️

Leisure Partner

6/10

Pleasant

18 Feb 2025

Jennifer

Room was not the cleanest and there was a good amount of hair residue from previous customers

Leisure Family_with_children

6/10

Pleasant

16 Feb 2025

Elisa

should've been cheaper for the quality.

The breakfast was nice: waffles, eggs, sausage, potatoes, cereal, bagels, muffins, fruit, oatmeal, juice etc. Didn't love that we had to pay $20/day (but I supposed typical for CA), or that when we got home at 11pm one night, we had to park across the street because their lot was full. We were there 3 nights and the maids never came. So on day 3 I called and asked someone to please come take our garbages out, all of which were overflowing, and I asked for more toilet paper since we were nearly out. The pool was cold and the hottub was broken, so that was a disappointment for our kids. the treadmill was also broken. but we loved using their peloton bike (works if you have a peloton account).

Friends_and_family Family

6/10

Pleasant

16 Feb 2025

Christine

Convenient to where we needed to be. However, the rooms need updating especially the bathroom.

Leisure Family

6/10

Pleasant

15 Feb 2025

Cecilia

The shampoo and conditioner, body shower lotion and soaps dispenser were all empty. The door from the bedroom would not close.

Leisure Partner

10/10

Exceptional

13 Feb 2025

Junbang

The room is very large, but the facility is a little bit old. And seems not clean near corners.

Business Self

6/10

Pleasant

12 Feb 2025

James

My family and I were really looking forward to using the heated pool and hot tub. No heat for pool and hot tub was completely down. I really would have liked to be given a heads up before we got there so we could have made other plans for hot tubbing!

Leisure

10/10

Exceptional

12 Feb 2025

Ronold

The room was good for the price. Nothing fancy, but decent.

Leisure Family

2/10

Poor

09 Feb 2025

Ashley

Manager William did a terrible job at customer service. There was confusion between expedia and this hotel about my reservation. I paid for 3 nights and they showed only 2. I had to call expedia twice to remedy the situation which should have been the hotels job. Then your front desk staff hang up on expedia and then leave us on hold 40 minutes. I had to walk to front desk and ask William to pick up the phone while another employee was just standing there. I was given the wrong room. And then still checked out after 2 nights. My husband showed up 3rd day and asked for a new key to room. No one asked for his nsme or id. Good he wasn't there to kill me as no security check done. Just handed him a room key. No one apologized for any of this inconvenience. I will never stay at this terrible place again

8/10

Excellent

07 Feb 2025

Agustin Zaragoza

Great place for the family

Leisure Family

10/10

Exceptional

03 Feb 2025

Mathias

Nice property

Leisure Self

10/10

Exceptional

24 Jan 2025

Amanda

Parking was challenging but overall experience was great

Business_and_leisure Family_with_children

10/10

Exceptional

20 Jan 2025

Patricia

Awsome place to stay

Great experience, Would stay there again

Partner

10/10

Exceptional

19 Jan 2025

Rajvir

Great breakfast!

2/10

Poor

06 Jan 2025

monica

Terrible

8/10

Excellent

05 Jan 2025

Michael

Very nice and clean. Parking fee is a ripoff.

A very clean and comfortable place surrounded by other nice hotels. The room itself was big, clean and nice. The included breakfast was very good. Just be mindful, they charge $20 extra for parking that is not so evident when booking through Hotels.com, especially since the Hotels.com website said all taxes and fees are included. Hence I gave this a 4 star rating instead of a 5 star.

Partner

10/10

Exceptional

03 Jan 2025

Anna Luna

Comfortable rooms

8/10

Excellent

31 Dec 2024

Myosotis

Nice stay.

Friends_and_family Family

4/10

Poor

31 Dec 2024

Jenna Marie

The service was horrible. We were out of shampoo the day we got there. We told the cleaning staff and it never got changed. We also told them we needed lotion and the final gave us lotion on the last day.

The breakfast wasn’t great. The potatoes never tasted like they were cooked and the options for other things was very limited. They ran out of flavored coffee creamer, which sucked!

The people above us were so loud that it sounded like they were coming through the ceiling. I complained multiple times and it didn’t seem to stop the people above us. We were given the option to change rooms the day before we checked out, but it didn’t seem worth it by that time. I don’t think we will ever stay there again.

The front desk staff was very friendly though.

Leisure Family

8/10

Excellent

31 Dec 2024

Janice

Will recommend

The location feels safe with a lot of choices for restaurants. Staff are friendly and nice. Not a lot of parking space in the hotel but have a pass to park at the adjacent hotel.

Friends_and_family Family

10/10

Exceptional

30 Dec 2024

Willard

They didn’t have enough fruit eggs by 9 o’clock in the morning would like to see more of that until 10 o’clock

10/10

Exceptional

30 Dec 2024

Ricardo

everything was exceptional

6/10

Pleasant

29 Dec 2024

Alex

Spacious room and comfortable beds.

Leisure Family

4/10

Poor

29 Dec 2024

Verified traveler

Wasnt pleased

The hotel had construction going on. Woke up in the middle of the night to loud drilling noise and then again to loud landscapers outside the window that couldnt close. Sounded like a tree trimmer. Hotel was nice, but stay was not pleasant :-(

Partner

8/10

Excellent

24 Dec 2024

Jorge

10/10

Exceptional

19 Dec 2024

Wayne

Overnight Stay

We were happy with our room and the friendliness of staff. Everything was super clean. Breakfast had very good choices.

Partner

6/10

Pleasant

12 Dec 2024

Joanna

The staff was great. My ratings are based on the cleanliness of the hotel. The carpet was very dirty. Did not even seem like it was vacuumed. In the dinning area of the breakfast the windows were very dirty.

Leisure Family_with_children

10/10

Exceptional

11 Dec 2024

Juan

Was greeted by Kyliee and was very helpful. Second day was greeted by Queen Dee and did a phenomenal job 5 star service

Business Family

8/10

Excellent

08 Dec 2024

Alberto

The ladies working on the front desk were very polite, they made the registration so easy and fast.