Name: City Express by Marriott Santa Ana/Org County Apt
Address: 2720 Hotel Terrace Drive, Santa Ana, 92705, US

6/10

Pleasant

21 Jul 2026

Kristina

We stayed for 4 nights. The hotel charges $20 for parking. There is no pool or any outdoor area set up to kick back. They only have 1 ice machine that never had ice, no coffee maker in the room and the one in the lobby worked only the 1st day we arrived. If you need to stay in this specific area there are at least 6 other hotels right next to this one. Bottom line you get what you paid for! Would not stay there again.

Friends

2/10

Poor

15 Jul 2026

Arvinder

I stayed two night. No cleaning was done as they clean only after 4 days.
No coffee machine. Worst customer service. I went because I thought it has Marriott standard but it was worst than cheap motel.
Even they charged for parking. Got new towels after asking a few time. I will never go back.

Family_with_children

10/10

Exceptional

13 Jul 2026

Jean

We really enjoyed our two night stay. The staff was professional and the check in was easy. The hotel is well maintained and looks fresh and clean. We had a two queen bed room with a modern updated styling. The dining room is clean and an attentive staff making sure to refill any food or beverage items as needed. I will definitely book this hotel on a return visit.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Rebecca

Room was clean. Breakfast was plentiful & good. Coffee bar was out of service 2 out of 3 days, if you wanted coffee & the breakfast was not open, you were out of luck. The hotel bathroom had a code to use, not sure why! Had to ask for sheets & blankets for pull out couch.

Family

6/10

Pleasant

12 Jul 2026

Amy

There us no pool and the website shows a pool. I found sunglasses, chargers and food in fridge so housekeeping must not clean thoroughly

Friends_and_family Family

2/10

Poor

10 Jul 2026

Becky

I had a reservation and when I arrived, they told me they didn’t have any rooms. It was late at night and very disappointing and the Night clerk was very rude and said whatever, we had a glitch, it happens!can you believe it!

Family

6/10

Pleasant

06 Jul 2026

Kyle

Everything was good with our stay except the noise. It was 4th of July weekend so there’s going to be some fireworks and noise but this was ridiculous. There were teenagers up ALL night lighting fireworks in parking lot and the car alarms kept going off right under our window. The room above us had people up all night banging on things and was just so loud. Other than the noise our stay was pleasant.

Partner

10/10

Exceptional

06 Jul 2026

Jorge

Greatbservice

8/10

Excellent

05 Jul 2026

Ron

The first room they put us in was 4th floor 2 queen beds. However the TV didn't work--called to get help, Guy came to room but couldn't fix it, said a tech would be up by 9-10 AM, waited but no one showed up, called and was told tech would be up ASAP. she went on break without passing the word to tech, went down to front desk and was told some one would be up shortly. Finally I demanded a new room as originally reserved (king w/handicap access). Desk manager found room on 1st floor and helped us move to new room.
Breakfast was great each morning. Be aware parking is added to room charge @ $20/day.

Partner

10/10

Exceptional

05 Jul 2026

Marydith

Breakfast was good and the area was clean. Rooms were also nice and clean, bathroom was well stocked.

Friends

8/10

Excellent

05 Jul 2026

Varrick

Overall good stay. I'm not sure if it'd just the summer time but lots of teenage and college kids in the premises. A little too much noise while sleeping. It would've been great to have an iron in the room instead of only upon request which was a bit different for me. Maria Orajel made a HUGE difference during the stay and made sure we were compensated for parking fee due to non working phone in the room. Thanks for the overall stay.

Friends_and_family Family

2/10

Poor

04 Jul 2026

Cristian

Unfortunately, I didn’t like anything. It was about service that day and they don’t clean the rooms every day.

Family_with_children

10/10

Exceptional

02 Jul 2026

Linda

The cook, Fran was so pleasant. Everything else was outstanding too EXCEPT the view. I opened my curtains to the patio and WOW, the junk.

Partner

10/10

Exceptional

01 Jul 2026

Cristian

Service

Family

4/10

Poor

30 Jun 2026

Jenny

never again

10/10

Exceptional

26 Jun 2026

Josefina

Clean and comfortable rooms

Friends

10/10

Exceptional

22 Jun 2026

Audelio

A mis hijos le encantó xq tenía una sala pequeña para que ellos pudieran ver la tele sin molestarnos en el cuarto muy limpia ante todo

Family_with_children

6/10

Pleasant

21 Jun 2026

Minerva

Breakfast was excellent. Cleaning was okay. Staff was good. Parking I don't know why you charge $20 a day. And we didn't have parking. It was noisy at 6:00 in the morning kids upstairs. I love the bed though.

Partner

4/10

Poor

21 Jun 2026

Richard

Very disappointed in the room. It was not as pictured online. Online it showed a bedroom with king size bed and a sleeper couch in another room divided by a wall. The room they gave us had a bed and a sleeper bed in the same room. That was not what we wanted but they said that's all they had. Also pictured was a sink area in the bathroom with a large counter area on either side of the sink. Our bathroom had a sink with pretty much no counter space at all. They should not have pictured it if they didn't have it. We really needed the separation and the counter space. Also I trusted the Marriott name as a good place. But I guess that doesn't mean anything anymore because this was not up to Marriott standards. I would not stay here again nor can I recommend it.

Family

6/10

Pleasant

21 Jun 2026

Virginia

Its okay but breakfast was a small variety

6/10

Pleasant

18 Jun 2026

Sofia Reyes

It place to just sleep and not hangout. It doesn’t have a pool which didn’t mention when I booked. The room service wasn’t done to my room after I requested twice on a 5 day stay I had. Parking isn’t the greatest, only a few spots if not you have to park at another hotel. The hotel its self is very hot and humid. They serve the same thing for breakfast everyday!

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Zara

Very clean. Good for the price

Family_with_children

8/10

Excellent

17 Jun 2026

Natalie

Parking was horrible and if you have to pay to park, then a space should be allocated. We had to park across the street and walk back to the hotel. Definitely not safe, as it was late at night and had my children with me. Will not stay in or around this location when traveling again.

Friends_and_family Family

4/10

Poor

14 Jun 2026

Angelina

Well first off I went in the room straight to the bathroom after long hours of driving and found a big black spider on the wall freaked me out and stayed on my mind the whole night if there was anymore and second the tv never worked and I complained about it in the front and they were no help then it was very very hot in the room all night

Family_with_children

8/10

Excellent

12 Jun 2026

Craig

I was put in a corner room. So hot water took longer to get hot, as well as taking too much time for the air conditioning to circulate thru the room. Also wasn’t a fan of having to pay to park as hotels in area right next to this particular property don’t charge to park.

Partner

10/10

Exceptional

11 Jun 2026

Bella

really great staff, spacious room :) limited parking though

Partner

10/10

Exceptional

29 May 2026

Jennifer

I can’t remember the guy name that help me and my sis when we walked in on are first time there but I give him a. A++++
He was a Latino guy super helpful

10/10

Exceptional

28 May 2026

Vicky

Rooms were nice and clean. Check in and out was very easy. Staff were professional and helpful. It was a great stay and I will definitely visit this property next time im in California!

Family

10/10

Exceptional

27 May 2026

Charles

Great room kind staff enjoyed our stay

2/10

Poor

26 May 2026

Elia

Our stay at this hotel was an extremely disappointing experience from start to finish. When we arrived, no one greeted us, and the customer service only got worse from there.

We were charged before being informed about the $20 nightly parking fee. This was never mentioned upfront, and we had to argue with staff just to get the charge removed because we were not properly notified beforehand.

To make matters worse, our stay happened during the chemical leak crisis in the area. When we asked the front desk what to expect in case of evacuation or emergency procedures, we were told not to worry because the hotel was “not close to it” even though it was only about 9 miles away. Their dismissive attitude toward a serious situation was incredibly concerning and unprofessional.

The staff throughout our stay were rude and made what should have been a relaxing trip completely miserable. We even contacted Expedia about possibly checking out early, but Expedia repeatedly tried contacting the hotel and could never get anyone at the front desk to answer.

Overall, this hotel added unnecessary stress to an already difficult situation. Poor communication, rude service, lack of transparency, and no concern for guest safety made this one of the worst hotel experiences we’ve had. We will never stay here again.

Partner

10/10

Exceptional

25 May 2026

jamie

Everything was perfect for our quick overnight stay.

Friends_and_family Family

2/10

Poor

24 May 2026

Kyla

Terrible night. No hot water, bed was horrible flat and sank in the middle. Will never stay there again.

Partner

10/10

Exceptional

22 May 2026

Michael

Clean and the rooms were big

6/10

Pleasant

21 May 2026

Anibal

Well, festering with water bugs and have seen those in the year, when I lived back east, too much noise in the hallways

Self

6/10

Pleasant

18 May 2026

Suong

It was alright. They charge $20 for daily parking. My neck and my back hurt sleeping on this bed. I got itchy as I lied down on the couch. Maybe they need to sanitize it.

10/10

Exceptional

17 May 2026

Ivonne

That room was great and breakfast it was great

10/10

Exceptional

14 May 2026

Heather

The staff was great. Room was clean

Friends_and_family Family

10/10

Exceptional

09 May 2026

Luis

Stayed here a few times throughout the year and every time they excel in customer service and clean room. Breakfast is good and decent selection. Will definitely stay here again in the future

Self

10/10

Exceptional

07 May 2026

Mary

The front desk staffs were really helpful and courteous. Thank you!!

Self

2/10

Poor

03 May 2026

raafat

Overall, staff were very pleasant, property was well maintained. However , at no time during my check in process was I informed that they will be assessing a parking overnight fee. Received invoice / receipt via email after checking `out stating that my card on file was accessed two night parking fee. this was not for Valet service. Self parking !!!!!! incredibly disssapointed.

2/10

Poor

02 May 2026

Omar

We Did not eat breakfast, I have to park across the property and another property.Because of parking lot was full

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Melissa

I gave a written review of this place and it was a 5 star review. No complaints. They know how to run that hotel better than you'd expect. Everything clean, everything safe, everything comfortable. Not a thing to look out for at all. Absolute stress free stay.

10/10

Exceptional

29 Apr 2026

Melissa

This place is going to give the other hotels a hard time keeping up. The staff first of all couldn't be any better. Every single member of their team wants to win. You feel genuine happiness and care when dealing with them and no weird vibes whatsoever. So helpful and attentive. They have probably the absolute COOLEST machine EVER in the lobby where you can easily choose what hot beverage you'd like and it instantly makes it for you. I drank new things I've never even heard of and they were delicious. Complimentary also . The breakfast was better than all of em . I would know because ive eaten all the breakfasts from OC HOTELS as im a regular traveler for business... they are currently working on getting the place finished since it's brand new. But i believe they did the work a floor at a time so there's no construction noise to bother you. Now the rooms! Oh my goodness. Just the absolute perfect hotel room... absolute best layout ever. They have a complimentary water bottle water machine as well. The only thing is, they do not have a pool or jacuzzi. Also they could benefit from adding a chair or two in the very back where you are able to smoke a cigarette. I know orange County is my a fan of smoking however. Travelers do smoke and sometimes we are old and need to sit down.

Self

8/10

Excellent

27 Apr 2026

Thania

.

10/10

Exceptional

26 Apr 2026

Luis

Clean and great welcoming staff

Self

10/10

Exceptional

25 Apr 2026

Jennifer

This was my second time staying at this hotel, and once again, everything was excellent. I had requested the same room as my previous visit because I really enjoyed it, and I truly appreciated that they were able to accommodate my request. The room was clean and comfortable, the staff was friendly and attentive, and the overall experience exceeded my expectations. I would definitely stay here again.

Family_with_children

10/10

Exceptional

24 Apr 2026

HWAI CHIH

Quite,Clean, The service staff were friendly.

Business

10/10

Exceptional

21 Apr 2026

Luis

Clean room. Good breakfast staff was really friendly. Overall would definitely stay here again

Self

8/10

Excellent

18 Apr 2026

Bohyung

The place was good but they were in remodeling so a little bit not cozy.

4/10

Poor

17 Apr 2026

fredy

They didn't clean the room I was not happy 😒 😔 😕 😑

Self

8/10

Excellent

12 Apr 2026

Kimberly

Front desk was great thank you!

6/10

Pleasant

04 Apr 2026

Maritess

Rooms definitely need some updating. There were spiders in the room and bathroom. Amenities are great though.

Family_with_children

10/10

Exceptional

30 Mar 2026

Art

I was pleasantly surprised with how nice the room was. The staff was extremely friendly and professional.

Self

2/10

Poor

29 Mar 2026

Jaydeen

We recently stayed at this hotel and unfortunately had a disappointing experience. The room did not feel clean, there was an unpleasant smell, and we noticed stains throughout. The bathroom door design was also unusual and not very functional. Additionally, there was loud music coming from nearby rooms, which made it difficult to relax and enjoy our stay.

Overall, I wouldn’t recommend this hotel especially for families traveling with kids.

Family_with_children

10/10

Exceptional

23 Mar 2026

Melissa

This is a very clean and nice place to stay. Nice spacious rooms.
I loved it

Self

10/10

Exceptional

25 Feb 2026

Mary

Yes

Friends_and_family Friends

2/10

Poor

23 Feb 2026

Michael

First: I was notified there will be a $20.00 parking fee when I was never notified during the booking. Secondly: The shower head/hose was spraying water all over. I wonder, does house keeping not check these thigs?

Self

4/10

Poor

22 Feb 2026

April

you get why you pay for. The lights by the beds didn’t work. The hot water was little to none. The balcony screen was ripped. The bed was comfortable.

6/10

Pleasant

17 Feb 2026

Alan

The elevators only one was working, staff was nice, but was undergoing construction and should’ve been listed as a lower price for the inconvenience and appearance of hotel, breakfast was decent as well

Partner

4/10

Poor

17 Feb 2026

Kai Yin

No power for the outlet and microwave, shower not probably work; door not probably work, check in require more than 30 min. Very poor experience.

Family_with_children

10/10

Exceptional

26 Jan 2026

Pedro

Excellent

Leisure Family

10/10

Exceptional

14 Jan 2026

Mayra

Clean property all around. Friendly and knowledgeable staff. Everything in working condition. Property was in undergoing some painting renovations but we didn’t mind. I feel I got my moneys worth. I would definitely stay there again.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Alondra

Everything about this trip was great. The stuff were amazing

Self

2/10

Poor

05 Jan 2026

Vashtai

I have never had such a horrible experience in my life
1- we showed up early and asked for a room in the higher parts of the hotel.
2- on check in Tyler states there was no note stating we had requested that.
3- after a long day at the park my daughter goes into the room and decided on taking a shower, SCREAMS that their are bugs everywhere, we obviously go look and yes nats, bugs ants i dont know what it was all over the sink , we continue to look at the beds and same thing it was everywhere. i go downstairs to tell tyler and he states \" oh sorry \" and gives me the room next door, when we opened the room next door SAME THING, BUGS everywhere. i go back down stairs and NOW they randomly have a room upstairs. we did go check it out but it was just too much and we requested a refund and we left,. mind u this is was aroun 11 pm after a long day at the park.
bugs in the sink , on the beds on the couches, ill load pics so you can see for urself
and the end a very nice lady helped us out very much cant remember her name but i do remember tyler and his i dont care attitude. cant believe this hotel is a marriott.

side note- we did get our refund , took a week but we got it

Friends_and_family Family

2/10

Poor

05 Jan 2026

moises

Really bad place dirty and nasty and ugly

6/10

Pleasant

21 Nov 2025

ERIKA

Why i have to pay for parking 20 dollar for each car.??? Really i want my money back, and they need to work better in the front desk.. iwas already pay for my room and they charged me again...

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Daniel

The staff was very helpful.
Rooms is greta and very clean

Self

10/10

Exceptional

20 Oct 2025

Silvia

O have a great time everything was great thanks I back again

Partner

10/10

Exceptional

17 Oct 2025

Gabriela Alejandra

Exelente

10/10

Exceptional

12 Oct 2025

Sam

Main complaint is parking. We had to park across the street. Smaller complaint as that there was no sign that said Express Inn. We had to go off of the address.

Leisure Friends

10/10

Exceptional

12 Oct 2025

Vanessa

Its being renovated but its still clean and have great customer service

Leisure Family_with_children

10/10

Exceptional

02 Oct 2025

Francisco

Staff was great, I was a very late check-in due to traffic. When I arrived, the staff was very friendly and accommodating, even though I arrived at 1 AM, Thank you!

Business Self

6/10

Pleasant

21 Sep 2025

Jessica

The property is in construction so there is no breakfast and swimming pool even though the listing still shows breakfast included and swimming pool available. A bit disappointed

Business_and_leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Shirley

H

The second time there we like the type of rooms they have. Feels more like being at home away from home separate bedroom and living room.

Partner

10/10

Exceptional

21 Aug 2025

Jesus

Change towels, they are very worn and old. Change towels, they are very worn and old.

Friends_and_family Friends

6/10

Pleasant

10 Aug 2025

Charles

The place is OK The place is kind of construction still in the doors were sticking from too much paint
Outside Property was OK but the plants need water. The hallway was very warm, due to lack of air-conditioning. All in all it was OK. I’d like to see the place but all the rooms are complete in the hotels back up to hundred percent like i’m sure we’ll be there soon.
Thank you hotels.com to you for I’m going great customer service

Business

8/10

Excellent

09 Aug 2025

Ji

good

Leisure Family

6/10

Pleasant

08 Aug 2025

Dr Elizabeth

Poorly marked, no address on outside of building, no signage

Business Family_with_children

10/10

Exceptional

05 Aug 2025

mario

Close to the fwy 55

Self

8/10

Excellent

02 Aug 2025

Daniel

The property needs work. The ceiling in the hallway had leaks, so buckets were placed along the hallway to catch the leaks.

Leisure Self

10/10

Exceptional

02 Aug 2025

Jon

This hotel is perfect. Location is nice, rooms are very nice and upscale. Breakfast was good. Parking was easy.

Leisure Partner

8/10

Excellent

01 Aug 2025

mario

Close to the fwy

Business_and_leisure Self

10/10

Exceptional

31 Jul 2025

Yazmin

Room was very spacious and located near shops and the beach

Leisure Family

8/10

Excellent

26 Jul 2025

Joelke

No swimming pool

10/10

Exceptional

23 Jul 2025

Angela

We had some ants in our room, along with a tub that wouldn't drain, but they promptly moved us to another room on the same floor. Everyone was nice. The maintenance acted in a professional way and was able to fix laundry machines that weren't working at the time. Would come again. Thanks

Leisure Family

2/10

Poor

23 Jul 2025

Kioumars

The staffs were great, breakfast was good, we had to change room due to the existence of ants in room 121, then we also found ants in room 429.
Not only in the hotel but next door building constructions created noise causing loss of sleep. Expedia charged us for parking while it was free at the hotel and still not received credit for it!!!

6/10

Pleasant

19 Jul 2025

JAMES

My experience was not great but it wasn't bad either. Parking is limited here and I had to park across the street. Also they gave me a room that was already occupied as well but then put me in A different room. Overall was not bad and they fixed the issues but was inconvenient

4/10

Poor

19 Jul 2025

Verified traveler

Left desiring more

The room was okay for the price. Parking was pretty bad considering you have to pay 20 dollars for it. They had two rows of parking which definitely was not enough. Three parking spaces had cones blocking them for reasons unknown. The only extra parking is in the next hotel parking lot which we were advised not to park in.

The room was clean but very bare. The tv in our room did not work and the bathroom had no additional things like q tips. Over all it was a quick stay for us but would not have stayed past one night.

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Esmeralda

Very nice

Family

10/10

Exceptional

13 Jul 2025

Antonio

Overall satisfied with stay. The floor hallway did had a small roof leak that the staff had a bucket set in order to catch the water.

Business_and_leisure

10/10

Exceptional

07 Jul 2025

Amber

Friendly staff, clean rooms and good breakfast

Leisure Family_with_children

10/10

Exceptional

05 Jul 2025

Elizabeth

Our stay was overall very great. The dayshift staff was very sweet, helpful and answered all my questions. No issues with parking, room was very clean and spacious, good channels for kids and adults. The only slight issue I had was the mattress is a bit stiff. Building is old but they are doing great with renovation and cleaning staff

Friends_and_family Family

8/10

Excellent

30 Jun 2025

HONG

This hotel is nice and clean

Friends_and_family Family

2/10

Poor

25 Jun 2025

Verified traveler

More then 12 hours to get access to my belongings

The checking was great, after I settled in my room I got ready to go out and get some food. When I came back to my room I wasn’t able to go inside my room. I went down to the office and they told me that the key card reader died and the battery needed to be replaced. They send me to another room. But couldn’t access to my personal stuff because my things were inside the locked room. Keep in mind it took them more than 12 hours to get access to my room yes more then 12 hours. To get my stuff out. I couldn’t sleep well. I kept checking every 3 hours to get and update. they kept telling me they were waiting for someone to come and fix the key card reader. I have never had a horrible experience in a hotel until that day. Never ever do I want to go back there, horrible experience and waste of my time and money. I honestly wanted to get a refund but I honestly was so drained and tired I just left as soon as I was able to get my belongings from the room.

Self

8/10

Excellent

23 Jun 2025

Mikael

Habitability Issues

The apartment has ants on the bed and on other furniture. The refrigerator was broken and the replacement froze all of my vegetables. I needed help.

Self

10/10

Exceptional

21 Jun 2025

John

Friendly staff. Very clean. Thoroughly enjoyed my stay.

Business Self

8/10

Excellent

21 Jun 2025

Verified traveler

Terrible bed

The bed mattress was old and unconfutable. The bed base was metal and it was loose, noisy and just bad.

Friends_and_family Family

8/10

Excellent

20 Jun 2025

Shirley

It was a very nice hotel that was being renovated however it was clean, quiet and a nice stay. Wish it served breakfast.

Partner

4/10

Poor

15 Jun 2025

Nicholas

Upon arriving back to our room after being out. There were ants all the beds and walls. Front desk got us another immediately. However the second room's fan was loose and we couldn't run the air higher than the lowest setting

Leisure Partner

8/10

Excellent

15 Jun 2025

Avery

Front desk people were great!

Self