MainStay Suites Orange County John Wayne Airport

United States , Los Angeles - CA
SANTA ANA, 2701 Hotel Terrace
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100 reviews shown

10/10

Exceptional

30 Apr 2026

Roberto

The rooms are spacious, it includes a fridge which make it great if you are going to Disney and prepping sandwiches or fresh fruit. The breakfast was also great, pancakes, scrambled eggs, sausage, hashbrown and oj or apple juice. You can even ask it to go.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Felicia

Rooms were

10/10

Exceptional

29 Apr 2026

Erika

Super spacious and very clean. The property was inclosed which we appreciated. Would definitely recommend.

2/10

Poor

29 Apr 2026

Karina

The room had a smell as soon as we walked in and fridge/freezer were open and unplugged to air out would be my guess. The bed was lumpy as were the pillows and found a couple of ants in the bed. Definitely will not be going back. The feont desk staff was nice and courteous

10/10

Exceptional

28 Apr 2026

Izza Paola Mae

Nice breakfast . Bedsheets smells

Family_with_children

4/10

Poor

28 Apr 2026

Kate

I was extremely disappointed in my stay.

2/10

Poor

28 Apr 2026

Steven

They only had parking for one of the three nights we stayed. The second night the lot was full and we had to wait for more than 30 minutes for them to arrange parking next door. The next night the lot was full again so I had to leave my car in the check in area. The staff was not very helpful and did not communicate what was going on while they were trying to arrange the parking. The bed was uncomfortable and the pillows were terrible. The two bright spots were that the grounds were very well kept and the breakfast was served rather than just being left out to get yourself. Other than that I would not stay here again.

Partner

6/10

Pleasant

26 Apr 2026

Rachelle

The room was clean and smelled good upon entry. I had chosen this hotel because they served breakfast and had a laundry facility. We were traveling for greater than a week and needed the laundry facilities. Upon arrival, only one of the four sets of washers/dryers were in service. Then the change machine did not work. When asking at the front desk if they could make change so I could finish my load that was already in the wash, they could not provide coins but would send the maintenance man to check the change machine. They just put an 'out of order' sign on that machine too. I had to go to a local store a mile away, stand in line to get extra change. This was quite disappointing and frustrating! Breakfast was served later on the weekends, and unfortunately, we had early appointments on the weekend, so only took the food to go. It would have been nice to have fresh fruit or yogurt, or muffin along with the eggs, potatoes, and pancakes. It was functional, but the service was definitely lacking.

Family

6/10

Pleasant

26 Apr 2026

Kimberly

It’s was okay

Self

8/10

Excellent

26 Apr 2026

Jacqueline

The facility was clean and the staff friendly. Breakfast was good, but only dairy based creamer was available, so I had to get my own for day two. The only real negative issue was parking. The first night I found a spot, the second night of my stay there was no parking and the check in driveway was also full. I had to circle and wait at 1am for a spot to open. I'm not sure if the problem is not as many spots as rooms, or multiple cars per room.

Self

6/10

Pleasant

26 Apr 2026

Sonia Charisse

Decent stay. Room was clean but needed some updates. Shower pressure was strong and hot! Yay! Bed was comfortable. Breakfast was ok. Workers, in general, were not the friendliest. I also did not realize that the room door opens to the outside, I prefer an interior door hotel. Seems safer. Plus this neighborhood was not as upscale as I had hoped. Overall, I was satisfied with my stay, for the most part.

Partner

10/10

Exceptional

26 Apr 2026

Jon

The room and Breakfast was very good. Did not like the fact that they put a 200.00 dollar refundable charge on my credit card that is supposed to be credited back in 5 to six business days.

Partner

8/10

Excellent

25 Apr 2026

Oscar

Everything is great, but their Internet service leaves a lot to be desired, it is super slow and the employees refuse to schedule your room cleaned, they tell you they only clean once every 7 days, I was there for a week and booked another week back to back, the front desk was very reticent to schedule a room cleaning, even when I explained that I was already there for a week. I am sure those directions come from management and not the staff.

Self

10/10

Exceptional

25 Apr 2026

Cody

I really enjoyed our stay at this hotel. It was reasonably priced with a lot of amenities. The room had alot of space with a living room and two tvs. The fire pit/pool/jacuzzi area was nice my family really enjoyed it. Clean property felt safe and loved the free parking.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Carlos

So so

10/10

Exceptional

23 Apr 2026

Erika

There was a concern with the hair dryer and it was addressed immediately. I have stayed there a few times and will return.

Partner

10/10

Exceptional

23 Apr 2026

Gail

Rooms were clean, they offered breakfast, and staff was very helpful.

Family_with_children

2/10

Poor

22 Apr 2026

JOSE

Falta de cuidados en línea general nada que ver con las fotos publicadas

Family

8/10

Excellent

21 Apr 2026

Mindy

It’s old no updates

Family

10/10

Exceptional

21 Apr 2026

Patti

Everything was just right for what I was there for

Self

10/10

Exceptional

20 Apr 2026

Condoleeza

The room was on the main floor, and very clean. Staff helped me when I got lost, all the halls look the same! I would come again.

Self

10/10

Exceptional

20 Apr 2026

Moises

All good

Partner

8/10

Excellent

20 Apr 2026

The breakfast was good and staff was very helpful

Family

10/10

Exceptional

20 Apr 2026

Francisco

Great stay just needs better breakfast options

Partner

10/10

Exceptional

20 Apr 2026

Kaylynn

Everything was great. Room was clean, breakfast was delicious and was pretty central to everything we needed. Theres even a dispo right across tbe street if thats your thing. The only thing i didnt care for was that the hotel has no conditioner only shampoo so we had to buy some at walgreens. Otherwise would totally stay again!

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

sara

Very comfortable and clean. Spacious rooms.

10/10

Exceptional

19 Apr 2026

Noel

Hotel was quiet, clean and the staff were super friendly I will be staying here again !

Partner

10/10

Exceptional

19 Apr 2026

David

It doesn't look like much, but great stay. Clean, comfortable beds,. Parking is a little rough, but would certainly stay here again

8/10

Excellent

18 Apr 2026

GILBERT

Clean room, great hot breakfast, nice staff. Parking is really bad at night, especially on weekends. There’s a lot of double parking and cars illegally parked in fire lanes, which could be dangerous in an emergency. Very slow internet. TV reception is very poor. C

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Anthony

amazing room amazing breakfast

Family_with_children

10/10

Exceptional

16 Apr 2026

Nathan

Its was ok

Partner

4/10

Poor

16 Apr 2026

Ana

Breakfast was the same every day, the kitchen ladies are not too friendly. We had no hot water the first two days we were there, no housekeeping or room service , I was told they clean the rooms every 7days. I spent a lot of money and don’t recommend this place I won’t be staying again. Also the first night we were there some drunk guy was running his mouth and playing loud music on his speaker and telling obscenities out of his window and the hotel staff did nothing about it.

Partner

4/10

Poor

15 Apr 2026

Donald

BREAKFAST WAS NOT GOOD, FRONT DESK NEVER PICKED UP THE PHONE. YOU HAD TO GO TO THE FRONT DESK TO GET ANYTHING, TOWELS, ETC.

Partner

6/10

Pleasant

15 Apr 2026

Lakisha

Wasn’t welcoming, it was like I had to force the staff to say Good Morning or hello.

Family_with_children

10/10

Exceptional

13 Apr 2026

loc

very good hotel, good services

Family

8/10

Excellent

13 Apr 2026

Paul

Intenet connection was spotty

Self

8/10

Excellent

13 Apr 2026

Andreia

Comfortable beds, roomy, cleanliness 9 out of 10.
Bathroom could use a shower curtain liner and the pole should be adjusted so that the wall doesn’t get wet.
Staff was friendly. The breakfast was adequate enough to have some nutrients before going to Disneyland.
The grounds were clean and the property was pretty quiet.
Just be aware that if you stay till closing at the parks, you may not have a parking space available however they did accommodate us by letting us park in areas we should not have parked in. Keep in mind we were there during spring break.

Family_with_children

6/10

Pleasant

12 Apr 2026

Douglas

Room was clean and comfortable. Property is in need of maintenance and refurbishment - grounds, building, elevator. Pool was nice and clean but new lounge chairs would be good, and upgraded towels.

It appeared there were long term tenants - and the incredible pile of garbage (all neatly bagged and stacked) at the elevator/walkway was a bit overwhelming .

Great airport service, kind staff, looks like everyone is trying and wanting to improve.

Partner

10/10

Exceptional

12 Apr 2026

Christian

Compare to other properties that i have stayed, breakfast was a reasonable serving , i liked it. I did use the pool, it was nice clean, towels were provided and i really enjoyed my stay.

Family_with_children

2/10

Poor

11 Apr 2026

Alicia

We had a Terrible roach problem and their attempt to help is to have a guy come in our room and wipe the roach off the wall and spray Toxic chemicals on the walls when we were tired and had to sleep with the patio door open so we could breathe!!! No accountability and I NEVER got my discount! But the breakfast lady was Pleasant and the highlight of our stay!

Family

8/10

Excellent

11 Apr 2026

Peggy

Breakfast was fresh but skimpy

Self

4/10

Poor

11 Apr 2026

Amber

Okay let's start with the positive. The staff was overall nice.
Negatives, one of the beds was rock hard the other was broken so we just sunk into it.
The refrigerator was leaking water constantly inside
We found spiders in the room daily
There was debris left behind from other guests that housekeeping failed to clean.
Housekeeping only serviced every 7 days.
The room smelled musty and moldy every time we walked in.
Overall NOT happy with our stay!

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Oscar

Good hotel, rooms are large and include a desk, couch fridge, microwave, kitchen sink, 2 tvs but no range. The breakfast includes sausage, eggs, hash browns and pancakes. The only bad thing here was the Internet service, it was painfully slow throughout my 3 wee stay. I even mentioned it to the front desk twice, they said the would check it but nothing ever changed.

Self

6/10

Pleasant

08 Apr 2026

Jennifer

Nice staff, uncomfortable small beds, same breakfast everyday

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Everardo

I loved staying here with my family! Strongly recommend!

Family_with_children

10/10

Exceptional

06 Apr 2026

Andy

Great stay

Partner

6/10

Pleasant

04 Apr 2026

Melissa

The breakfast wasn’t good. Not a lot of options and few things to choose from

8/10

Excellent

04 Apr 2026

Jack

Nice area, plenty of dinning option. Staffs are friendly.

8/10

Excellent

04 Apr 2026

Angela

Breakfast is the same items everyday. The hot tub was cautioned off for part of the stay, and the pool looked pretty cloudy so we did not use those amenities. Room was very spacious which was nice to have. I left a bag of candy on the counter that i didn't realize was open and some ants found it before i noticed. Overall for the price this hotel was decent and the staff was very nice.

8/10

Excellent

04 Apr 2026

Sylvia

Breakfast was bad. No choices.

Partner

8/10

Excellent

04 Apr 2026

William

Super nice suite. The free breakfast is get what you pay for.

Partner

4/10

Poor

03 Apr 2026

Tony

Breakfast not even good n there is no fruit such as bananas, oranges or apples.

Family

8/10

Excellent

03 Apr 2026

West

Big spacious room. Balcony was the bonus. TV wasnt working well until i called the lobby and asked and they told me the tv wasnt for the wifi and only had basic channels. Breakfast options were good. Checkout was at 12pm.

Family_with_children

10/10

Exceptional

03 Apr 2026

Javeria

Clean room

6/10

Pleasant

03 Apr 2026

amerika

The room was clean and the staff was nice overall, we stayed there for 3 night and the breakfast was the same thing during those 3 days, also the check in and check out time were not really good for our schedule

Partner

8/10

Excellent

01 Apr 2026

Raegan

spacious suite . did see some insects in the room . Over all decent value for money . Breakfast was okay.

Family_with_children

10/10

Exceptional

01 Apr 2026

Troy

Love the hotel, I will be back.

Self

6/10

Pleasant

30 Mar 2026

Trelaine

Okay stay. The rooms were clean and the staff was really nice, the only downside was there was no WiFi, the beds were pretty small and the hot tub water was green, good enough hotel to stay in if you just need a place to sleep. Also if you request an early check in they charge you $56.

Family_with_children

10/10

Exceptional

30 Mar 2026

Hai

Good service.

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Araceli

Clean room, staff friendly, hot tub was okay and breakfast was good, they even offer to go boxes with full breakfast.

Family_with_children

10/10

Exceptional

29 Mar 2026

Andrew

Loved the room and atmosphere it was very warm and welcoming. Rooms were clean and very comfortable. Only thing that was not so enjoyable were the beds they were slightly uncomfortable but other than that the room was amazing

6/10

Pleasant

29 Mar 2026

Myar

Fresh breakfast…limited options

Family

4/10

Poor

28 Mar 2026

Jennifer

Geographic location is fine if you are okay staying away from more congested areas (e.g. Disneyland); however, you do need a car to travel from location to location. Adjacent Avis/Budget rental facility was super helpful. Check that your tub & toilet drain and flush properly. Ours did not and we had to call the front desk for it to be serviced. Be sure to tip cooking staff. They worked hard to provide fresh food and serve it efficiently.

2/10

Poor

28 Mar 2026

Zandra

It was clean.

Business

10/10

Exceptional

28 Mar 2026

Kelly

Great spacious room and clean

Friends

6/10

Pleasant

27 Mar 2026

Ahmed

Greenidge was a problem’ towels and for 6 days no cleaning

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Michael

N/A

Self

4/10

Poor

26 Mar 2026

Kristi

“Kitchen” is a good sized fridge, sink and microwave. No stovetop, can’t really cook anything. WiFi is BAD, asked the front desk and they said “only strong enough to read an article.” We had to move hotels bc we work from home and couldn’t do that with the WiFi there. There was also not enough parking, had to make my own parking spot next to a curb/planter. Rooms are decent sized. Convenient location. Breakfast was good and could take it to-go.

Partner

8/10

Excellent

24 Mar 2026

Alexander

The rooms are very outdated. I was expecting something nicer

Friends

6/10

Pleasant

24 Mar 2026

Ursula

Room was nice an

10/10

Exceptional

23 Mar 2026

Matthew

When I'm in the area… I don't look at other locations I enjoy this one or its convenience, cleanliness and staff has always spot on!

Thank you

Self

2/10

Poor

23 Mar 2026

Diana

Wifi never worked, we had to use our hotspots. We asked for new towels/toilet paper three times and never got it until we walked down the next day to get it. There was a squashed dead bug on the wall near the sink, then we saw a little cockroach on night 2 by the kitchen sink. Overall dirty and not comfortable but it was spacious in the room.

Friends

8/10

Excellent

23 Mar 2026

Jisel

Everythings was nice but staff was not the frienddliest

Partner

6/10

Pleasant

22 Mar 2026

Leticia

I would have liked to leave a better review but the main reason for this review is that the parking was beyond ridiculous. If you check in late the parking is very scarce. Another reason is there spider webs between the bed and dresser with a spider and I am extremely scared of spiders and I could not sleep. Trash cans were full and bags of trash were left out all night which made the area look messy. But one great thing was the breakfast and pool area.

Friends

10/10

Exceptional

22 Mar 2026

Gabriel

Clean room, check in was easy. Good location

Family_with_children

8/10

Excellent

22 Mar 2026

Rikki

The room was spotless! Maria, the front desk concierge was friendly and accommodating. The pool was clean and the jacuzzi was steamy. The water pressure in the shower was great and there was always hot water. The breakfast was good (cereal, pancakes, eggs, hash browns and sausage, tea + coffee). The only negative was there was no water available to purchase in the gift shop during my entire 9 night stay. *They changed the wifi password halfway through my stay. Two thumbs up! Thank you MainStay!

Self

2/10

Poor

22 Mar 2026

Mary

Room smelled musty, tub had what looked like sand in it. Sink had muddy sand in it as well. No ice machines working. And the water pressure was horrible! We had to use the ice bucket to rinse off. Staff was not helpful.

Family

8/10

Excellent

21 Mar 2026

Marcia

Breakfast was better than expected. Room was spacious. Liked having a real fridge and freezer.

Business

10/10

Exceptional

21 Mar 2026

Mary

Good

10/10

Exceptional

21 Mar 2026

Newaye

Best place to stay in OC

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Bijoy

Good breakfast, spacious room,

6/10

Pleasant

20 Mar 2026

Elizabeth P

There was this terrible mildewy pool room smell in the room. It made my clothes smell mildewy.

Partner

10/10

Exceptional

19 Mar 2026

Marla

Everything good, the shower needs upgrade and carpet

10/10

Exceptional

19 Mar 2026

Dale

This hotel made a perfect virtual office and home for a few days. I had a full kitchenette, comfortable mattress, and great wifi. It is also close to good outdoor activities.

Self

10/10

Exceptional

17 Mar 2026

Melissa

pool was great

Self

10/10

Exceptional

17 Mar 2026

Melissa

Great place

Self

10/10

Exceptional

17 Mar 2026

Melissa

This property is very nice and quiet, and the staff is courteous, and the breakfast is great. I will be coming back.

Self

6/10

Pleasant

16 Mar 2026

Sirikul

My daughter found 2 cochroaches in her bedroom, my bathroom has smear on the back of the toilet and curly hair on the corners of the room.

6/10

Pleasant

13 Mar 2026

Michelle

The room was a bit rundown. The pictures definitely do it more justice. I can deal with updated however the bathroom was indefinite need of some assistance. Also, the TV is a very confusing thing to use as it is a Wi-Fi TV, but does not work with Wi-Fi. Anyways, I asked for help multiple times and finally went down to the front desk and complained and asked for a room change to which I was told there were no available rooms and they finally sent someone up around 8 PM to fix it.

10/10

Exceptional

12 Mar 2026

Fredrico

Clean room , hot water excellent stay. Thin walls but not bad.

10/10

Exceptional

11 Mar 2026

Mary

We pretty much just used the property to sleep and shower. We mainly were there for Disneyland so we were gone by 8:30 and arrived around midnight.

6/10

Pleasant

11 Mar 2026

Stacey

Picture show a much nicer hotel. rooms are smelly dirty balcony mold in shower blow dryer is broke breakfast was a complete disappointment.
NEVER AGAIN.

6/10

Pleasant

11 Mar 2026

morteza

There is no usb in this hotel

Self

10/10

Exceptional

11 Mar 2026

Shayne

The staff was very helpful and professional. The internet in the rooms was bad. Other than that it was a very good place to stay.

Partner

10/10

Exceptional

10 Mar 2026

Creso Henrique Pacheco de

Very economic option. Very good for the price.

10/10

Exceptional

10 Mar 2026

Erin

I stayed in a king suite for 5 nights. Bed was comfortable, room was clean, I loved having a fridge, microwave and kitchen sink. I think my stay was well priced for all the amenities (also a pool and breakfast but I didn’t get a chance to enjoy those due to my schedule). The hotel is a great Orange County location - I spent a lot of time at Newport Beach and hopping on the 55 was very easy. I do wish the balcony was cleaner (I recognize that can be difficult w Santa Ana winds) but it would’ve been really nice if it was swept. The parking was a little confusing at first and it took a minute for me to figure out I can exit through rear gates and go directly to the lot, I think some instruction on that could be helpful and save energy/time. The staff was very kind, I felt comfortable in all aspects and - definitely would stay here again.

Self

6/10

Pleasant

09 Mar 2026

Angela

The internet was very slow. Hard to get a connection. Not much for breakfast options. Clean room and spacious

Friends_and_family Friends

2/10

Poor

09 Mar 2026

Jenny Christine

There were ants in the bathroom

Partner

2/10

Poor

09 Mar 2026

Ignacio

This property is in no way rated accordingly to its condition. It is terrible. Dirty, sticky surfaces, rough towels, stained couch. I attempted to get a refund through expedia and they denied it. Will never book through Expedia again, false advertising!

Family_with_children

6/10

Pleasant

08 Mar 2026

Robert

Smart tvs that do not connect to WiFi. Crowded parking and not ideal for larger vehicles.

Friends_and_family Family