Embassy Suites Santa Ana - Orange County Airport

United States , Los Angeles - CA
SANTA ANA, 1325 East Dyer Road
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100 reviews shown

6/10

Pleasant

15 May 2026

Alma

The rooms were quiet. The outside doesn’t seem nice but the lobby is nice the rooms need to be upgraded but they are okay

Family_with_children

8/10

Excellent

14 May 2026

Andrew

Good breakfast and nice lobby area to eat in, rooms are pretty beat and worn out, rest was fine

Family_with_children

6/10

Pleasant

14 May 2026

John Paul

One staff offered help to us when he saw us carrying some stuff...attendants during breakfast were also approachable

Family_with_children

6/10

Pleasant

13 May 2026

Yaowapa

Room very spacious but old. Noise from traffic was very disturbing. Clean bedding.
Wonderful breakfast.

Partner

10/10

Exceptional

13 May 2026

Jeff

The hotel was nice, Staff was friendly. Pool was clean, and offered extended hours. Breakfast was good, and had a great cook to order omelet bar. Ice machines were hard to find and one of the ice machines was broken, leaving only one other ice machine to service the entire hotel.

Family_with_children

10/10

Exceptional

12 May 2026

Thomas

This place was wonderful. There were 6 of us and we were all comfortable! The breakfast was amazing and the cleaning crew was awesome. We always had what we needed daily!

Family_with_children

10/10

Exceptional

12 May 2026

Adam

Excellent hotel with very friendly and helpful staff.Room was very spacious clean and had everything we need.
Would definitely recommend and also free shuttle service to airport was a very nice touch.

Friends_and_family Family

8/10

Excellent

11 May 2026

Julie

The pool and spa were a little dirty, but still nice. We needed towels one morning because our room didn’t get cleaned for some reason one day and we didn’t get any new towels. Were a family of 5 with 3 littles after a long day at Disneyland so that was disappointing, then the morning we asked for towels we waited over 2 hours and called the front desk 3 times and still never received towels. Not sure if it was a miscommunication with the front desk and housekeeping but that was definitely a big reason we won’t be returning.

Family_with_children

10/10

Exceptional

11 May 2026

Emilie

yes !!! Breakfast is superb... room is so comfy, spacious.... Happy and no complain at all ... we will be back. Thank you
Emilie Sanque - Cosindad

Partner

4/10

Poor

11 May 2026

Patricia

no limpian los cuartos todos los dias, el hotel esta muy descuidado, y uno siempre tiene que estar rogando por lo necesario

Family_with_children

8/10

Excellent

10 May 2026

Elke

yes

Partner

2/10

Poor

10 May 2026

Denise

This was one of the worst hotel experiences I’ve had. The room was dirty, the service was disappointing, and the overall stay was not worth the money. I would not stay here again or recommend it to anyone.

Family_with_children

6/10

Pleasant

09 May 2026

Rashma

Hotel was ok room felt nice LD and breakfast wasn’t good either

Friends_and_family Friends

6/10

Pleasant

09 May 2026

Mariana

Breakfast was great, but the only bad thing was that staff pulls food out and closed down everything at exactly 10:00am, sharp! even if you're in the middle of your breakfast with no drink and utensils to eat your food with. Also the room was not very well maintained. We killed a bug that was on top of our bed, the drawers where the TV was on, didn't closed. The restroom had a little piece of wall off. We had no extra bedsheets or pillows for sofa bed, and no one answered the phone calls at the front desk, nor housekeeping.

Family_with_children

8/10

Excellent

07 May 2026

Heidi

Clean room. Bathroom is a tad small. Mattress a little thin. Sleep sofa was fine. Typical sleep sofa. Breakfast was fine. A line for the omelette station, so be prepared.

10/10

Exceptional

07 May 2026

Priscilla

The room was clean. The breakfast was great. The staff was wonderful!

4/10

Poor

06 May 2026

Tracy

Breakfast was great and the kitchen staff very friendly. Hotel is worn down, needs a deep clean and many maintenance updates. Front desk was very rude and in helpful. Location is good close to many place to eat and shop.

Friends_and_family Family

2/10

Poor

05 May 2026

Bethany

The lobby was beautiful but as soon as you get past that it is run down. Once in the room things did not look like they were kept up on and the floors were so uneven. Would not stay there again.

Partner

10/10

Exceptional

05 May 2026

Veronica

Me gusto mi estadia en Embassy Suites la única cosa a observacion es el colchon del sofa cama necesita ser remplazado estaba muy delgado era incomodo poder dormir en el es lo único que puedo decir pero todo lo demas como las otras camas muy comodas pude dormir agusto el desayuno, el personal, el lugar por dentro en si el hotel esta muy bien para quedarse varias noches como lo hize yo.

Friends_and_family Family

6/10

Pleasant

04 May 2026

Risa

Breakfast was excellent and definitely a highlight of the stay, and the staff was genuinely friendly and welcoming. That said, the rooms could really use some attention. They feel quite outdated, and while it’s clear there have been attempts to refresh things, the updates come across as more like quick patchwork than true renovations, fresh paint and flooring without fully addressing the overall condition. With some thoughtful upgrades, this place could be so much better.

Friends

8/10

Excellent

03 May 2026

John

The room was good, bathtub faucet would not shut off. Told staff first day no show. Later in evening went down again and they said they would send someone up I told them we were going to bed but would be out for the next day starting at 10am he said he would send them at that time. No show still leaking and Ian not saying a drip it was a constant stream. Breakfast was good. Think they can take a look at cleaning regularly. When we went to our room there was a wine glass in the trash can lid at elevator, it was still there in morning. It could have been knocked over and broken. Front staff was real nice and helpful

Partner

6/10

Pleasant

03 May 2026

griselda

The building outside when we arrive looks okay needs to be updated.There was barely any parking options . The staff was very kind and approachable. The inside looks okay you can see they are trying to keep up. The room had a smell we try to put the AC on to ventilate, but unfortunately it was not working.
Throughout our the stay we had to had the balcony open door to get ventilation . Our room needed to be updated the bathroom door wouldn’t close right . The floor the walls all needs to be remodel / updated. Breakfast was good they have portions .

Friends_and_family Family

6/10

Pleasant

03 May 2026

Nancy

The heater didn’t work and it was cold at night and they don’t provide blankets. There weren’t enough towels in the room also.

Family_with_children

8/10

Excellent

03 May 2026

Jennifer

Breakfast included, nice staff room needed better cleaning. Overall good

Self

10/10

Exceptional

02 May 2026

Erika

I only stayed one night but the love the amenities.

Partner

8/10

Excellent

30 Apr 2026

Juan

Might be a good Idea to tell your guest that the hours are different on the Weekend for breakfast: multiple people showed up at 0600 for breakfast: not knowing that it did not open until 0700.

Self

6/10

Pleasant

30 Apr 2026

Jason

The hotel was nice, had no issues there but our bed was broken when we got into our room. The base holding it up and the middle of it was really bad, broken and uncomfortable. When we arrived we caught a lot of traffic ans were running late for an event so we didnt have time to change it but that was the only issue, the bed.

2/10

Poor

30 Apr 2026

Kayci

Hotel had no heat and they weren’t telling anyone when they checked in, would give space heaters if you asked multiple times. Everything is super worn down and gross, bathroom had mold and rust and dust. Hot tub was closed. Had to ask multiple times for everything we needed. Breakfast was good and most of staff was very nice but everything was just crusty dusty and rusty

4/10

Poor

29 Apr 2026

Matthew

This was a huge disappointment. The rooms were old, worn and dirty. This hotel needs to be refurbished badly. Lights on elevators are burnt out. Some stay on all the time. No one ever cleaned our room or changed out our towels or made the bed. The lighting is not good in the hotel. Outside smells strongly of marijuana all the time. It was such a disappointment. Never stay there again!

Family_with_children

10/10

Exceptional

29 Apr 2026

Monina

Breakfast is great

10/10

Exceptional

28 Apr 2026

Carlos

Staff was really great and nice.
Things I wish were better was the wifi connection, security in the parking lot, our shower head pressure was very strange and way too rough. Also first and second night was very noisy.
Large groups of people talking very loud after midnight.
One group was even in front of the front desk and no one told them to keep it down.

Partner

10/10

Exceptional

26 Apr 2026

Gilbert

The embassy suite was very nice and comfortable. The breakfast and evening snack was really nice and the service was excellent. The only thing I can think of that I wish was different was in the courtyard where breakfast is served it was WAY TOO COLD. Like freezing while trying to eat breakfast.

Partner

6/10

Pleasant

26 Apr 2026

Kelcy

The breakfast was great
The room was pretty nice as well. The only issue was it was pretty cold. We asked for a heater cause their heaters don’t work in the room for whatever reason they brought the space heater, but they just sat outside the door and we didn’t even know it was there until the following morning.
The pool was kind of dirty.
But I would say overall, it was a pretty good experience just a few few things need to be worked out

Friends_and_family Family

2/10

Poor

25 Apr 2026

Carly

Rooms are way out of date and dirty feeling. Tried calling house keeping and front desk multiple times for more towels and an extra blanket for the pull out bed and got not answer any of the times. Bed was hard and very squeaky. All the furniture was old and run down. Room smelled like cigarettes. Def not worth the price to stay there. Only good thing about this stay was the nice gym equipment and decent breakfast options. Will not stay here again.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

CRISTINA MARIE

Convenient stay

Partner

8/10

Excellent

24 Apr 2026

ROBERTO

Breakfast was good in General the Hotel looks good but the rooms needed upgrades as soon as possible

Business

6/10

Pleasant

22 Apr 2026

Mark

Room is very spacious. We loved to have a separate bedroom and sitting room.
Bathroom was clean but outdated and really needs some renovation. Bedroom was really noisy from car passing by all night. Breakfast was excellent, lots of variety.
Staffs were extremely friendly.
YES and NO.

10/10

Exceptional

22 Apr 2026

Cecilia

Great stay

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Lori

Great breakfast. Enjoyed the evening cocktails. Our meal at the resturant was good.

Partner

6/10

Pleasant

20 Apr 2026

Bianca

Multiple elevators out of order, bathroom door of room had scratches and chipped paint throughout, furniture old/outdated.

Family

10/10

Exceptional

19 Apr 2026

Amanda

Awesome stay!

Friends_and_family Family

2/10

Poor

18 Apr 2026

Raxitkumar

Hotel is under renovation so sofa bed quality is extremely bed. Hotel is not having enough inventory. It’s a nice property but until
Complete renovation is completed, it’s not worth to stay.

At front desk, there is always one person so even for small silly question you need to wait for 15 min to 30 min.

Breakfast is bonus. That the best thing in this hotel where you get hot live omelette.

Family_with_children

10/10

Exceptional

17 Apr 2026

Fabyan

love this place

10/10

Exceptional

17 Apr 2026

Mark

Great value

10/10

Exceptional

17 Apr 2026

Nicholas

Great

Partner

8/10

Excellent

15 Apr 2026

Roger

Worn out. Uncommunciatijve staff

10/10

Exceptional

15 Apr 2026

NARASIMHARAJU

10/10

Exceptional

14 Apr 2026

Mickey

The breakfast was Okay

6/10

Pleasant

14 Apr 2026

Andrew

A full breakfast was the selling point and pretty much the best part of the stay. They don't offer daily housekeeping which was my fault for not noticing that when booking but when I requested it for the next day, it still didn't happen and my room door was left open. Thankfully nothing was taken or tampered with. It looks like housekeeping took out the trash but that was it. They didn't make beds or remove the breakfast dishes. Also, don't even bother calling the front desk. I booked for 6 people and they only gave us 3 shower towels. I spent 25 minutes trying to call housekeeping which just got forwarded to the front desk just for them to not answer. I ended up having to go downstairs just to ask for towels and soap. Yes the hotel is decently priced and the breakfast is great but I'd also like enough towels and to not have my door left open.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Yolanda

The hotel location is great the hotel is little old specially the bathroom needs renovation but I think is great stay the food is awesome overall I will stay again

Friends_and_family Family

4/10

Poor

12 Apr 2026

Jose

1. Tv remote control didn’t work.
2. Tub was clogged.
3. Lamp didn’t work by room, we had to use light by table so room was dark.
4. We call front desk and house keeping for 2 hours for clean towels they never answer so it made us 3 hrs late for our trip.
5. They would take thrash out of room while we were gone but never leave towels we would have to go and ask at front desk.
6. Out of the 5 elevators only 3 work so it would take a while to use them

Family_with_children

4/10

Poor

12 Apr 2026

Todd

Air conditioner was not working the whole 6 days that we were there. Door feom the bedroom to the front did not work the whole time we were there. Breakfast never changed. When these issues were brought up to the front desk nothing was done. There we never any towels in the pool when we would go to the pool.

Family

4/10

Poor

11 Apr 2026

Deanne

Not what i was expecting for an Embassy Suites

10/10

Exceptional

11 Apr 2026

Heather

Breakfast was delicious and hot and fresh

Partner

10/10

Exceptional

10 Apr 2026

Paolo

i did not have breakfast

Partner

4/10

Poor

10 Apr 2026

Angela

Having the Hilton name on this property is deceiving as that name makes me expect a clean hotel that is frequently painted, maintained and refreshed when needed. My issues with this hotel have nothing to do with the staff, they did their best considering the condition of this hotel. You could tell at one time this was a beautiful hotel. But now is extremely overdue for a refresh, just seems very old inside. The bathrooms are old and crusty, the elevators make some scary noises and the beds should have been replaced a couple years ago. Until this hotel gets a refresh I will not go back. In fact after staying at this hotel will now make me think twice before booking a Hilton property.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Maria A

Great

4/10

Poor

09 Apr 2026

Josephine

The breakfast staff was amazing! The room however, was never cleaned when for my entire stay. The cleaners would come and say they would come back later and never did. Had to keep getting towels and toilet paper myself. One of the main elevators would work come days and other days it wouldn’t. The stay was not that great!

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Erick

Got what we paid for...the property doesn't do justice to the name. The room was spacious, got to give them that. The mattress on the sofa bed was useless, could feel the wires therefore we couldn't use it. The tub was worn down and the faucet had a leak. The AC system didn't work and had an annoying sound coming out if it that disturbed our sleep. The towels were old. Wouldn't recommend to stay there.

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

Tammy

The breakfast was pleasant. The made-to-order omelet was very good and the breakfast offerings was plenty and constantly refilled.
The room was "clean" and the bed was comfortable! Bathroom had the standard bathroom amenities and was clean. Couple of issues with this room - The bathtub had a solid drip. Obvious and it should've been handled well before I or anyone else was given the room. I just closed the door because the other "white noise" in the room very easily covered the drip sound.
The slider to the cozy balcony was completely off track. So much so that there were gaps between the glass and the frame - noticeable gaps. So the freeway noise was very present.
The pool was just ick. So many people (children, too) that the water was very cloudy and had these little puddles of oil sitting on top. I'm sure it was all sunscreen and gunk, but the care for that pool wasn't there.
Evening Check in staff very obviously didn't want to be there. The next night person was pleasant, as was the lady who handled my check out.
Housekeeping wouldn't acknowledge you, especially if you were trying to get to the ONLY SET of working elevators and they didn't want to wait for you. The maintenance guys were friendly and tried to accommodate.
Room issues should have been obvious for housekeeping to report to maintenance. Overall, this was a decent place and right off the 55. However, I would not give this location top dollar for a middle rate room. All in all, 3*.

Self

6/10

Pleasant

07 Apr 2026

Ismael

Staff was friendly and welcoming. The hotel had a broken elevator where we had to walk across the building to use the other elevator. The beds were not comfortable and in our restroom there was a cockroach that I had to get rid of

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

Rong

Aging hotel, need update.

10/10

Exceptional

06 Apr 2026

CRISTINA MARIE

excellent place to stay

2/10

Poor

06 Apr 2026

Zaman

I won’t never book it there again. Attention families with smaller kids DO MOT BOOK A ROOM THERE. Their heater was not working in the room my 2 year old and the rest of Us freeze all night. Their beds are horrible in a worse condition ever their Customer Service never answers the phone overall this place sucks if I could put zero star, I would love to do that.

Family_with_children

4/10

Poor

06 Apr 2026

James

No air conditioning
This should be posted on the website so people dont waste their money.
The beds were in poor condition

Friends_and_family Family

2/10

Poor

06 Apr 2026

Adrian

Hotel experience was horrible from the beginning, pictures did not even come close to what we expected. Had to switch rooms 3 times in one night !!!!

Family_with_children

6/10

Pleasant

06 Apr 2026

Mely

Breakfast was great just wished they had pancakes or waffles .
Non working elevator and room phone.
System was down so couldn’t get dinner or drinks disappointed.
Free happy hour was a plus.
Pool open till 11pm also a plus.
Staff wasn’t in the best mood about giving more information

4/10

Poor

05 Apr 2026

Ranny

Front desk person, Jonathan, was friendly. However, housekeeping did not clean very well at all. They even skipped a day during our stay and we had to go down to the front desk to get the toiletries. Will not be coming back to this location.

Friends_and_family Family

2/10

Poor

04 Apr 2026

Abdul

I didn’t like the fact that I paid you guys to for $200 for two nights and then Embassy suites charges me $180 for one night so I am very confused that I need to have this out a little further cause you guys are double charging me for something that I shouldn’t be charged for once I’ve already paid for it

Partner

6/10

Pleasant

04 Apr 2026

Marisa

One side of the elevators didn’t work and the fire alarm went off at 4am! It was very clean.

Partner

6/10

Pleasant

02 Apr 2026

Jose

Breakfast and staff was great. James from front desk is very professional and gave great customer service. Rooms definitely need an upgrade. First day first room pull out couch had mold next day we had to switch rooms we was to tired from Disneyland to do it that night. Second day new room shower and bathtub needs to be replaced paint peeling from bathtub water handle falling apart definitely needs attention.
O and only 2 elevators are working not enough for the levels for this location 3 elevators down.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

marc

The location is excellent.

Partner

10/10

Exceptional

02 Apr 2026

Fernando

Petty good breakfast

10/10

Exceptional

01 Apr 2026

Araselie

Perfect for a Disney trip

Family_with_children

10/10

Exceptional

31 Mar 2026

Amanda

Awesome stay

Friends_and_family Family

4/10

Poor

30 Mar 2026

Kristeen

Staff was friendly. We slept very well; the bed and pillows were very comfy…except for the yellow stain. The thermostat did not work, but the temperature was tolerable. The gathering areas were beautiful and well kept. However, the rest of the facilities do not reflect the caliber of hotel Embassy once used to be. The rooms had very obvious cosmetic issues and significant wear and tear, from stains, to scratches and paint smudges. There was a squashed water bug near the pool. Another guest found mold and took a picture of the roach crawling up the wall in her room. Needless to say, she and her family checked out early.
The toilet had a wonky handle that seemed it would break at any moment. The very next morning, the tank stopped refilling with water so we couldn't flush. i had to pour gallons of water into the tank (not the bowl) just to flush until maintenance could come. The elevators were unreliable and a family became stuck for over an hour. The phones in the room did not connect to the front desk. I had to use my phone to call the location and go through reservations just to reach the front desk. Even though I indicated we had 3 adults and 3 children, we were supplied with towels for 4 people. I waited for several hours (from checkin all the way until early afternoon the next day) for additional towels even after going down to front desk. WiFi had a weak signal and kept logging out. Only basic channels on the tv, no apps or ways to log into other streaming platforms.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Vanessa

Very nice room and great customer service from the front desk staff. Breakfast options were great and got our food nice and easy. The kids enjoyed their time in the pool and adults enjoyed some of the beverages from the bar.

Family_with_children

6/10

Pleasant

30 Mar 2026

Carmen

You can tell the property is old but they were under renovation. The first room I was given unfortunately had bugs and I was accommodated in a different room. They both had a strong smell like if someone had smoked in them. Staff was extremely friendly and polite.

Family_with_children

10/10

Exceptional

30 Mar 2026

Edgar

Clean hotel room, attentive and friendly staff, excellent and delicious breakfast 😋

Partner

2/10

Poor

29 Mar 2026

Jacqueline

I checked in and the room I booked had a views with a walk out balcony, with a king size bed and a big tv, but as soon as I walked in their was a big pool of water in the middle of the room so I walked back down and told the staff and they accommodated me and changed my rooms but with no view, and 2 bed that squeaked all night while I moved, a horrible couch that was so hard. The towels looked dirty, there was random water bottles in the room some empty and some not. The room seemed like it was not cleaned properly but we got to the hotel late and the person at the front desk said their house keeping were not there anymore. Whatever, so we went to sleep. Then at about 4am the fire alarm went off and nobody in the hotel knew why and could not get anybody at the front desk to ask what was going on. We didn’t know if it was a real alarm or a false alarm.

Partner

8/10

Excellent

29 Mar 2026

Maria

Good menu, nice staff, clean spaces.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Duc

Got noisy room which caused by air conditioning. Requested to change another room better condition.

Family_with_children

6/10

Pleasant

29 Mar 2026

Rakesh

Bathroom was very very tiny. Door was very old and rusty hinges falling apart. Bathtub old a rusty. Cabinets in bathroom in poor condition. Rest of the suite was fine.

Family_with_children

4/10

Poor

29 Mar 2026

Julio

Did not go to the pool.

Partner

6/10

Pleasant

28 Mar 2026

Taviann

Breakfast menu was fresh. Front desk was very helpful. Room I was assigned to, Tv and phone did not work. When ask to move rooms there was no fuss! Balcony view ended up being in front of the building units. Housekeeping was attending every other day not every day.

Family_with_children

6/10

Pleasant

27 Mar 2026

Linda

Towels had stains/ Air Conditioner was super loud/ Nowhere to sit on balcony, paid extra for the balcony room/ Couldn’t turn the air off or down

Business Self

8/10

Excellent

27 Mar 2026

Semi

I booked a 2 queen bed & 1 soda bed suite. The suite was nice inside. The queen beds were comfortable. However, the sofa bed mattress was very uncomfortable. You can feel the metal frame that holds it. The shower faucet also had a minor leak.

Be aware that the A/C (cold air) doesn’t really work well. I switched rooms thinking the next rooms A/C would be better but it was exactly the same. I addressed the front desk about the issue and she informed me the hotel is currently under construction….. the next issue was obviously the room was warm to mildly hot inside. Couldn’t really get a cool nights sleep.

Waiting on the elevators was kinda daunting. I stayed on the 3rd floor. It would take almost 5-10 minutes waiting for one. At one point, my family and I just opted to take the stairs.

The good things about this hotel is the free parking and the free delicious breakfast. It had a small but great variety of choices to choose from to eat.

The pool isn’t that big. It goes up to 5 feet. Also it isn’t cold either. Water temp was rather warm. There is also is a jacuzzi.

Overall it was a good stay but I felt it could’ve been much better as far as comfort of the room temp goes and the slow elevators.

Family_with_children

10/10

Exceptional

26 Mar 2026

Andrew

The stay was perfect! Clean, convenient and nice

Friends_and_family Family

4/10

Poor

25 Mar 2026

Minoo

The cleanliness of the room was very disappointing. The shower was extremely dirty, and the curtains clearly need to be replaced due to a strong moldy smell. There was even visible mold growing under the bed, which is completely unacceptable.

We also had significant issues with service. We had to call room service three separate times, and someone was only sent the following day after our initial request.

Additionally, the overall condition of the room was poor. The bed made constant noises, the AC was loud, and there were other random disturbances throughout our stay.

The floor also appeared unclean and in need of proper mopping.
Overall, this experience did not meet basic cleanliness or service standards.
However, after the cleaning service was finally completed, the room improved significantly. They also replaced the mattress, and the bed stopped squeaking, which made the stay more comfortable.

Partner

6/10

Pleasant

25 Mar 2026

Melanie

The airport shuttle is only available between 9 AM and 5 PM.

Business

10/10

Exceptional

25 Mar 2026

Edward

Great place to stay. Very comfortable with awesome staff. Elevator was being difficult many times. The door between the bedroom and living area was starting to fall off. Otherwise everything went very well.

Friends

2/10

Poor

25 Mar 2026

Jennifer

I do not recommend this hotel. I don’t understand how it has any stars above 2. If I could rate a negative zero I would. Please take your money elsewhere. The staff is not friendly and do not give any resolutions to concerns. I never leave reviews but I’m leaving one for those those who don’t want to have their money wasted and vacations ruined. Front desk does not provide accurate check in times or even help with room issues, AC does not work and seems like it doesn’t work for many rooms based on reviews on google, phone did not work, walls are bubbling, peeling and weirdly stained, bathtub is peeling and cracking in many areas, there were hairs stuck on ceiling of shower, floors were dirty, sheets were highly disgusting and had yellow stains with seems like burn marks, spring beds were extremely uncomfortable which caused my sciatic nerve to act up, pillows were terrible, curtains were gross and the balconies were in terrible shape. The whole room was in terrible shape. The lobby is nice but maybe they should focus on actually renovating the rooms or tear the place down. I don’t believe covering the walls and such with cheap paint is renovating at all. We will never stay here again and will be cautious on where we stay. Even with the ratings this hotel has and shown I need to really read the reviews.

Family_with_children

4/10

Poor

24 Mar 2026

Julian

I stayed here recently and I was not pleased with my experience especially spending $600+ here. One, we never got house keeping to come by to clean our room for the 4 nights we were there. The do not disturb sign was not on our door. The bathroom had some water mold in the corners, as well as a dirty bathroom floor. The bed exposed the mattress topper that had yellow stains on it. Some of the towels had stains on it. The complimentary wifi was not working even when signing into my Hilton account. The only upside of the stay was the breakfast but outside of that I probably would’ve found another place to stay at.

8/10

Excellent

23 Mar 2026

Maribel Sanchez

Breakfast was great, the staff was great, however we did not get any room service for the three nights we were there

Family_with_children

10/10

Exceptional

23 Mar 2026

Elke

Breakfast was versatile. Choice for eggs to your order is great idea. Something for everyone.

Partner

6/10

Pleasant

23 Mar 2026

STACEY

The staff was very friendly but they have several problems at this hotel the toilets kept flooding we would return back to the room and it’s flooded after being gone all day. The elevators kept breaking and one didn’t work at all. We saw someone’s window get snatched so be careful where you park at and don’t leave anything in your car

Family_with_children

10/10

Exceptional

22 Mar 2026

Krizel Pauline

Awesome!

Family_with_children

10/10

Exceptional

21 Mar 2026

Priscilla

Everything was great from check in to the breakfast the the gym and pool everything we needed was there for us!

Friends_and_family Family

4/10

Poor

21 Mar 2026

Tammy

Disappointing. First room the AC didn’t work. Went down and the staff was nice, changed me to another room. Got to the new room and the televisions did not work. Called down to the front desk and was put on hold for 3 to 5 minutes and then someone picked up and hung up the phone. I called back a second time someone picked up and hung up the phone again. I called the third time and the girl that answered said she was busy and was putting me on hold to which I told her I had already been hung up on twice, she reiterated she was alone and had a long line and was putting me on hold. So I hung up. She did call back and sent someone to come fix the televisions. At another point, our room ran out of toilet paper. I had to call down three times to which they kept telling me that somebody would bring it up, this was over the course of hours, and nobody brought toilet paper so I had to go down and get it myself. And the beds were horrendous. Very uncomfortable and creaky. Every time I rolled over the entire bed creaked. I ended up with a pinched nerve in my neck. It was so uncomfortable. I typically love Embassy suites which is why I picked this hotel, but I would liken this one to a Motel 6. The staff were nice during my interactions and the breakfast was good.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Rosa

Very nice and clean

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