Name: Embassy Suites Santa Ana - Orange County Airport
Address: 1325 East Dyer Road, Santa Ana, 92705, US

4/10

Poor

22 Jul 2026

Kelly

James at the front desk was great. He was very helpful and kind. The water didn’t work one day, the phone never worked. I had to go down to the front desk because housekeeper never came. I had to search for towels and toilet paper. The front door was unsafe as you had to pull it really hard to get it to close and it was hard to open. The balcony was filthy with bird poop. If you opened the balcony door it was hard to close as it took 2 of us. The breakfast was good and once again James was great. I will not stay there again.

8/10

Excellent

21 Jul 2026

Sergio

The bathroom is too small…

Family

10/10

Exceptional

21 Jul 2026

Suellen

Incredible breakfast 😊

Self

6/10

Pleasant

21 Jul 2026

Carol

When I booked it, they told me there was a shuttle, so I booked it and then after I booked it, he realized that it only went until 5pm so I had to find a cab. The guy at the front desk was short staffed. It was just him and a long line. The room felt old.
The breakfast was amazing. The staff at breakfast was amazing. The shuttle back to the airport was funny. The driver was so sweet and we both walked around the van looking g for each other. Lots of good things about your embassy suites, but some miscommunications from the booking agent and the room needed some love.

Self

2/10

Poor

20 Jul 2026

Wendy

The first room we stayed in was on the 10th floor. The a/c squeaked and the toilet ran all night. We switched to the 5th floor for the second night. The towels were dirty, the tub was dirty, no hand soap or hand soap tray, mold in the sink, window cracked open and wouldn’t close so we heard traffic all night. Only 2 of the elevators were working for most of the trip. There were no towels at the pool. By checkout, the water had shut off for “maintenance work”, when other guests asked the front desk when the water was going to be turned back on, staff seemed to chuckle about the amount of people that were inquiring about it. The pros, good breakfast, decent amount of seating, decent happy hour.

Family_with_children

6/10

Pleasant

18 Jul 2026

Marcos

Was charge 100 dollars for parking

4/10

Poor

17 Jul 2026

Yomaira

Ac was not working had to move to a different room and still ac was not working
Their was ants in the bathroom and in the shower

Family_with_children

2/10

Poor

16 Jul 2026

Arvin Joseph

Our AC wasnt working well, tried calling front desk but their phone was also broken. Had to go down twice to have the AC checked no body responded to us the first time the second time they told us the engineer already left. Kids cant sleep because it was too hot. Poor customer service, bathroom is a little dirty when we got to the room. Breakfast was decent. Overall bad experience,not going back again.

Family_with_children

10/10

Exceptional

16 Jul 2026

sarah

Staff

Family_with_children

10/10

Exceptional

13 Jul 2026

Vikram

Overall we’d a wonderful time at Embassy suites in Santa Ana; everything was great including the admin staff, the ambience, clean rooms, great service staff and the amazing breakfast. Highly recommend this place.

Family_with_children

8/10

Excellent

12 Jul 2026

Bill

Well maintained property. Clean room. Very close to Santa Ana airport. Always enjoy the Manager Reception - except they didn't keep the snacks filled after a bunch of kids from baseball team, hockey team, and softball team cleared it out after 15 minutes in.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Christina

Clean room, comfortable stay, good breakfast, friendly staff. Only problem was a bunch of trash in the balcony below ours, was not pleasant to look at

Family_with_children

2/10

Poor

12 Jul 2026

Nathan

not clean , employees not helpful

Family_with_children

6/10

Pleasant

10 Jul 2026

Fernando R

Helpful front desk staff, great complimentary breakfast... however, the rooms aren't kept up. Doorhandle to enter the room needed to be turned in a certain way in order to enter, bulged/warped flooring, rusted shower head, etc.

Family_with_children

2/10

Poor

10 Jul 2026

Aisha

I can't review the room because we never made it past the front desk.
Our prepaid reservation was canceled right in front of us, and no one could give us a clear explanation why. We contacted Expedia, and they confirmed everything on their end was fine. The only option we were offered at the front desk was to pay again—with no refund—for a downgraded room.
I stepped outside to finish the conversation with Expedia. They placed me on hold while they contacted the hotel to try to resolve the issue. The hotel then told Expedia they were completely booked. Just 10 minutes earlier, they had offered me an overpriced, downgraded room. Now you're completely booked? That made no sense.
It was over 100°F outside, and my friend and I had traveled a long way. We were exhausted, hot, hungry, and thirsty, which made the experience even more frustrating.
Based on how we were treated, it was impossible not to question whether bias played a role. Whether that was the case or not, no guest should leave feeling that way.
Thankfully, this didn't ruin our vacation. Full credit to Expedia—they found us a better solution, and we enjoyed every bit of our trip. Thank you, Expedia.
I hope this hotel treats future guests with more transparency, respect, and professionalism. As an African American guest, I left questioning whether my race played a role in how we were treated, and that's not how anyone should feel after arriving for a prepaid reservation.

Partner

6/10

Pleasant

09 Jul 2026

Tracy

This embassy suites seemed old and not well maintained. Breakfast was good as usual.. There was a line that was OK. I picked up the phone to call the front desk and the phone didn't work. I walked downstairs. Had to stay in a long line because I went during a busy season and nobody came to fix the phone.. when we originally check in I asked for two keys. I had two rooms and they would only give me one per room so it's very inconvenient for me and my children.

Family_with_children

10/10

Exceptional

09 Jul 2026

Mohanapriya Nagarju

I like the breakfast.

Family_with_children

2/10

Poor

09 Jul 2026

Cathy

This property needs an entirely new management team. The hotel is poorly maintained, and every room is in serious need of renovation. This was one of the worst hotels I have ever stayed at.

The hotel does not enforce noise policies. Guests were running through the hallways and making excessive noise until 2:00 a.m., making it impossible to get a good night’s sleep.

Our room was not stocked with towels or basic toiletries. I was already in the shower when I realized there were no towels. My husband called the front desk and was told someone would bring them. After waiting, he went to the front desk to explain I was still stuck in the shower, but they refused to give him towels, saying someone was on the way. After waiting even longer, he returned and was finally given towels with an attitude. Ironically, the “delivery” didn’t arrive until 11:30 p.m., and they didn’t even knock—they left the towels outside in a clear trash bag.

The air conditioning barely worked, making the room very uncomfortable. The customer service was just as disappointing. From the front desk to management and housekeeping, the staff acted like they didn’t care. I work in hospitality, and I’ve honestly received better customer service at Walmart. I would not recommend staying here.

Partner

2/10

Poor

07 Jul 2026

Ana

It was pretty filthy when we arrived, and just gross overall. The ac was broken so they brought us a portable fan that was also disgusting.

Family_with_children

8/10

Excellent

07 Jul 2026

Jose

Súper limpio

Family_with_children

4/10

Poor

07 Jul 2026

Joon

Noise from next door was very loud. Parking was so narrow and access was very difficult.

Family_with_children

8/10

Excellent

07 Jul 2026

Nicole

This was the second time we stayed in 2 months. Each time we weren't able to get an extra blanket. They were out. When the room have a pull out bed it would be nice if there were an extra blanket and pillow in the armoire. Would also be great if there were wash cloths in the room this time. Also the bed room door did not close because the floor leading into the bathroom was raised. They mattress was nice but the frame under it was very noisy / squeaky and moved a bit. Breakfast was nice. Elevators all worked! Overall it was a decent stay. We would go back again, just with our own blankets.

Family_with_children

4/10

Poor

06 Jul 2026

Jorge

The bathroom in my room was \"dated\" Furniture, windows, etc. It needs to me updated.

Self

8/10

Excellent

06 Jul 2026

Janet

No parking

Family_with_children

2/10

Poor

05 Jul 2026

Cristina

Night staff was no help at all we requested a infant crib and when we got there to check in they apparently they had no clue that we needed a crib when i confirmed the day before with a staff member that they did receive our special request. Please get more knowledgeable & helpful staff. Hotel is also very loud and very hard to get comfortable & sleep beds are so old and squeaky and sink when you sit onto it horrible hotel.

2/10

Poor

03 Jul 2026

Livdi

The property was sooo run down . There bathroom in my room there was so much corrosion the shower head was leaking water. I went to get ice and there was multiple bags of trash on balcony and old refrigerators . The outside looks pretty but I just think it needs so tlc and upgrades.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Daniel

You could use a computer room at this location. I needed to book a flight but had to have someone do it for me because of no computer access.

Self

10/10

Exceptional

30 Jun 2026

Juan

Sin palabras a mi siempre me ha Gustavo por eso buelbo

4/10

Poor

30 Jun 2026

Dan

The amenities were horrible. The fitness canter was a joke. No cable machines and they had a fan running constantly to cool it down which didn't work. There was no business center to access computers and no hot tub. I had to ask the front desk several times to clean our rooms . I paid for two . There was no coffee or water during the day . It was really kinda a joke .

10/10

Exceptional

29 Jun 2026

Mohammad Adeel

Comfortable staying

Family_with_children

4/10

Poor

27 Jun 2026

Lisa

This hotel is not up to standards! We had to wait 45 minutes to check into our room at 4:45! None of the rooms were ready. Everyone was waiting in the lobby with their suitcases. The room was run down. Legs falling off the coffee table. Torn and tattered bed skirt. We found 2 bugs in our bed when we turned down the bedding. The bedding looked like it went through multiple guests. It was extremely wrinkled. One tissue spread fancy on top of an empty tissue box. The balcony was filthy. It doesn’t look like anyone has cleaned it in years. The evening happy hour was nice. The breakfast was really good! The lobby area in the center of the building is nicely put together. There was trash all over the area where the ice machine was. The floor was super sticky! It was really gross! There were large bags of trash behind the hotel looking down from our balcony. A lot of these items were regular house keeping items. The manager was walking around during check in. He never apologized to anyone for the inconvenience.

Partner

2/10

Poor

26 Jun 2026

Rebecca

I was extremely disappointed with our stay at Embassy Suites Santa Ana. From the outside, the hotel looks beautiful and well-maintained, but once you step inside, it’s a completely different story.

The room was in terrible condition. The décor was outdated, the ventilation was poor, and there was a constant stale odor that made the room feel unpleasant. The bathroom door was actually broken—it looked like someone had kicked it in at some point and they simply painted over the damage instead of replacing it. It gave the entire room a neglected, run-down feel.

I requested a new room and we were moved to a different room but the stale odor was very prominent there as well.

The only positive thing I can say is that the beds were clean. Other than that, I honestly felt like I was staying in a rundown motel rather than an Embassy Suites. Paying $259 for one night was incredibly disappointing, and because the reservation was non-refundable, we felt stuck.

I traveled with my husband and kids, and we've stayed at Embassy Suites in Irvine, the San Francisco Bay Area, and several other locations. We've always had great experiences, which made this stay even more shocking. This property does not meet the standards we've come to expect from the Embassy Suites brand.

This hotel desperately needs better management and significant renovations. Unfortunately, this was one of the most unpleasant hotel experiences we've had, and I would not recommend staying here.

Friends_and_family Family

4/10

Poor

23 Jun 2026

Jessica

We booked the king suite with the sofa bed when we were ready to go to bed we realized there were no pillows or blankets for this bed. We went to the front desk and they advised they had no extra bedding not even sheets.

The pool was very busy and water looked quite dirty. The spa was crowded with young kids/children that were jumping and splashing. We even seen 2 moms bring there less then 1 yr old babies in the spa and the babies were kicking because it was so hot.

Elevator stopped working then wouldn't go my floor which the 9th floor.

Parking was horrible not enough space unless you are driving a tiny Smart Car.

We let front desk know as we checked out and they said they would call us back later that day when the manager got in, that was Sunday. Still waiting

Friends_and_family Family

2/10

Poor

23 Jun 2026

Jocelyn

Bugs in the room, staff had no where to put us until several
Hours later.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Jucinda

👍

Partner

6/10

Pleasant

19 Jun 2026

Nicholas

The location is really nice in the lobby and has restaurant/bar. Happy hour is the best time to go with your drink voucher and free finger foods.

However the room was old and run down. Spacious but not very good quality. The lobby is more of a catfish, really nice and welcoming but the rooms aren’t what I expected.

Also the elevator broke down during our stay trapping some teenagers in, fire department had to get them out.

Breakfast is cook to order which is a nice add for free breakfast.

Parking is also pricey especially for really tight spaces hard to get in and out of.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Geyry

Would stay again!! Loved it!!

2/10

Poor

18 Jun 2026

Maya

Starting off with the staff was really lovely. My child and I were given a room next to the hotel HVAC system, a giant unit which was right outside our balcony, it was so loud neither one of us got much sleep. The next morning we were surprised that the breakfast offerings were not that great either, no pancakes, waffles or bacon.
We decided to cut our trip at this hotel short and find another option in the area.

Family_with_children

4/10

Poor

18 Jun 2026

Calvin

NO GOOD

Family_with_children

2/10

Poor

16 Jun 2026

Falana

The rooms were being cleaned, outdated, floors in bathroom were chipping away, front desk never answers the phones. We requested full services 2 days in a row, until the third day someone had came and tended to our room. We couldn't even get extra towels and all elevators were not in services which had us waiting almost missing our daughter's tournaments.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Kimberly

Check in was great! Staff was friendly! Room was clean. Shower water pressure was great! Breakfast was excellent, loved our fresh omelettes! Our daughter slept on the sofa bed. Sofa bed was uncomfortable seems like springs were poking you. King bed was great! The midnight car racing was too loud every night, it kept us awake for a bit

Family_with_children

2/10

Poor

15 Jun 2026

Hao

Hotel did not have towels until the next morning!

Staff cleaned the room, removed dirty towels, and left us with one wet towel for a family of 4 adults. We went to front desk asked for dry / clean towels in the evening and the front desk told us that they were out of towels until the next morning at 6:30 AM.

We asked for a manager and shared the story with front desk when we checked out and he just laughed it off - this is unacceptable!

Very unprofessional staff and poor management.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Buthove

None.

Business

6/10

Pleasant

12 Jun 2026

Ricardo

I had a family stay 5 days and The hotel and rooms need alot of maintenance, ice machines were not working, restrooms are very old, shower definitely needs to be updated this hotel needs alot of upgrades the door to enter our room kept on getting locked and hard to open. The room itself had an old odo. It is by the freeway so keep that in mind it is very loud if you open the balcony door. AC needs also maintenance made alot of loud noise I give it a 2 star hotel. But What really made our stay better was the personnel Mr. Jorge from housekeeping was very helpful bringing us ice from a first floor machine also the food was excellent breakfast 10/10 with Mr. Martin making delicious omelettes and making our stay very pleasant and welcoming every morning.

Family_with_children

8/10

Excellent

12 Jun 2026

Brett

This place was good, not the best Embassy Suites I’ve been to. The staff was great, but we got locked out of our room multiple times where they had to reset our key cards so we could get in. The place was older for sure, but it wasn’t too bad. I would say it’s a good bang for your buck, because it was pretty well priced.

Family

4/10

Poor

11 Jun 2026

Michael j

The staff was excellent the restaurant bar was incredible best meals and drinks. Swimming pool light algae at bottom basically very slippery on the steps and floor of pool terrible stocking of towels had to search for a towel get one out of the maint closet . Elevators are not maintained by then hotel Servicer is outsourced all the elevators are listed as permanently expired and there was a slight drop one night the buttons do not work in and outside one has to push and keep pushing until the button lights up inside and outside clearly new electric panels need to be replaced. My first room the toilet was leaking the maint worker had to go in I do not know what he did but he did rechalked the bottom but later I discover the toilet was leaking on top behind the seat , no carpeted floors were porous rough to walk on clearly the rooms are older meaning the hotel on the clean side everything was cleaned , however me and a customer had difficulty adjusting the temperature of the shower in our rooms ?? Seats around tables need to be refurbished one sits in chair you sink lower than the table good luck to be able to eat. Phone hotel phone does not work properly maint worker said buttons stick volume too low . Also wall plug covers were separated from the wall behind end tables . You will see the picture and the picture of the floor and toilet in question .

Self

10/10

Exceptional

10 Jun 2026

Arturo

Amazing experience the staff was very helpful and the hotel was amazing for me and my family will definitely stay again

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Huy

Facility is old

Friends

2/10

Poor

07 Jun 2026

Josefina

A staff walked in to our room while my daughter was sleeping. Felt unsafe being there after. Asking he was going to fix a water heater that we never asked for.

Family_with_children

10/10

Exceptional

07 Jun 2026

Ricardo

What an excellent hotel. It was very nice. The morning breakfast was fantastic. The room had a living room, which was really nice. Separate from the bedroom. I would stay here again.

Friends

8/10

Excellent

07 Jun 2026

Jocelyn

The room was nice. Enjoyed the view of the city on the balcony and the fresh air. The gym was decent and the jacuzzi is a nice addition.

I wish they extended the free drinks at the bar and didn’t limit them to a specific time period. We were tired & missed the time slot from 5-7p.

As well as at breakfast, they really should have 2 separate lines. 1 for the omelette bar and the other just for the eggs, potatoes and sausage. I didn’t realize if I didnt want an omelette, you can skip the line and just get the rest of breakfast. There were no workers or signs, just a big line of guests.

Partner

10/10

Exceptional

05 Jun 2026

Aldo

Great service

Partner

4/10

Poor

05 Jun 2026

Tanja Lee Carrasquillo

The room floor was dirty, we bought a mop to properly clean the floor of the room.

Family_with_children

4/10

Poor

05 Jun 2026

Harold W

We were so excited to stay there. When we entered the hotel room it was so stuffy. Could not get the A/C to stay on a controlled temperature. We had no wash clothes and the other towels we had looked like they were there for a long time. Then we realized we didn’t have a shower curtain. I thought a Hotel by Hilton would have a makeup mirror maybe a hair dryer but nothing. Good thing my wife brought her own. The floors were not swept the furniture was old and marked up, especially the bathroom. We paid extra for a balcony but you couldn’t go out there because of the bird poop and the railings need paint. The bathroom had mold on the ceiling. No extra toilet paper. We will never go there again

Partner

4/10

Poor

04 Jun 2026

Erin

Run down Resort needs upkeep. They're not even trying.

Partner

2/10

Poor

04 Jun 2026

Tennison

Dirty, smelly
the water was off every day could not shower or brush teeth and I was not told anything about water being off the pool was not available the spa had mold on sides only one man was nice I got bit by a bug mattress had stains door was broken could never get in room only good thing was breakfast

Friends_and_family Family

2/10

Poor

03 Jun 2026

Ismael

Hotel was dirty cockroaches in the stairwell. Pool closed half of the elevators were not working and the water went out with no notice.. worst stay ever

Partner

4/10

Poor

03 Jun 2026

Tania

i ask for housekeeping they never went i stay 3 day no one went to clean the pool was closed

Family_with_children

10/10

Exceptional

03 Jun 2026

Faisal

Really nice lobby, friendly staff and spacious rooms I honestly feel like I got more than what I paid for

2/10

Poor

03 Jun 2026

Anh

Avoid room 313. We booked a double queen bed with sofa bed for group of 5. Our room was 313. When we walked into the room, there was dirt on the floor. There was hand print in the headboard of one of the bed. We were in a rush to get ready to go the a wedding reception so we did not have time to complain.
The bathtub had yellow stain from water dripping. When you sit on the toilet, you can see the door is all rusted, pain was about to fall off. The wood floor in the bathroom must be over 59 years old. The changed the floor in the bedroom,

10/10

Exceptional

02 Jun 2026

Luis

Buena relación calidad precio.

Self

10/10

Exceptional

02 Jun 2026

Francisco

The breakfast and the free drinks was great

Partner

6/10

Pleasant

01 Jun 2026

Madelyn

I had previously stayed at this location multiple times and never had the problems that I had this last time that I had the elevators weren’t working so all the people checking in were able to get to their rooms but the people that needed to get from their rooms down to the lobby couldn’t get there because there was only one elevator working. Breakfast was delicious and the staff were also amazing. It would’ve been nice if the elevators were working, and the pool was operable.

Friends_and_family Family

4/10

Poor

01 Jun 2026

Jenny

Staff A+ Every employee we encountered was friendly, professional, & positive despite difficult circumstances. The front desk, housekeeping & maintenance were doing their best & their efforts should not go unrecognized. Unfortunately, this was the most disappointing Hilton experience we've had. The property had numerous issues. We arrived at 4:15 PM & were told our room was not ready (checked in @ 4:50). The pool was closed. One set of elevators was shut down after repeated problems, & a guest become stuck in one. The remaining set was extremely slow despite not appearing busy. Finding ice was a 35-minute ordeal. Housekeeping directed me to a machine, which did not work, & after checking other floors, I gave up. Our bathtub faucet ran continuously (NOT just a drip), shower fixture was loose & the shower would not work at all (have video). I reported it in person & was told maintenance would fix it. We checked out at 11:45am & maintenance had never come, forcing us to leave without showering. We also spoke with three other families experiencing room readiness & quality issues. One family was leaving the property & one had already switched rooms twice. Embassy Suites has always been a favorite of ours, making this especially disappointing. I sincerely hope ownership & management invest in this location because the staff deserves a hotel that matches the level of service they provide. This location does not do Hilton proud at all!

Partner

2/10

Poor

31 May 2026

jose

I am sorry to say, I was pretty disappointed with our stay at this hotel. the hotel was dirty and very outdated. the bathroom faucet was coming off the sink, and the pillows and comforters had stains on them. this hotel is a pet friendly hotel so we did find urine stains on the balcony. the only thing that we did enjoy was the complimentary breakfast they serve, the staff was super friendly and professional on their work. I hope that for the price they charge, they do a little better on the care they give to this hotel

Family_with_children

8/10

Excellent

31 May 2026

Thi Anh

Not good for useful. No slippers. No toothpaste and toothbrush. No water bottle, no water kettles

Friends

8/10

Excellent

31 May 2026

Fabian

The breakfast was delicious especially the omelet

Family_with_children

8/10

Excellent

31 May 2026

Joshua

Two out of four working elevator access. Pool under construction. Long wait to talk to a front desk staff. BUT embassy is great facility over all. Awesome breakfast. It may not be amazing in this location, but my experience with embassy elsewhere is awesome.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Tillie

The property has great curb appeal; the outside is clearly well-maintained with a lovely, clean appearance. However, once you step inside, the interior feels quite outdated and in need of modern upgrades. While the rooms are kept tidy, the furniture and overall decor seem stuck in another decade. It’s a bit of a mixed experience since the grounds are so inviting, but the inside just doesn't meet today's market standards for style and comfort.

Partner

4/10

Poor

30 May 2026

Annaly

I would suggest not booking here. The rooms were dirty, they had no extra blankets, the restroom was very dirty!

Friends_and_family Family

2/10

Poor

30 May 2026

Krystin

Front desk was rude and not helpful. Stayed four nights unfortunately and they only cleaned our room once even when requested ahead of time. Hotel has new pictures on the walls and paint but it’s a botched job and the crusty old shows in the corners and through the paint. Rust dust and roaches. Worst hotel I’ve ever stayed at! Can’t believe this is a part of the Hilton Brand. Should have known by the reasonable rates that it was too good to be true.

Family

10/10

Exceptional

29 May 2026

Damarys

Kind staff, clean rooms, and great breakfast

Family_with_children

10/10

Exceptional

28 May 2026

Edgar

Great Rooms staff and amenities

Partner

10/10

Exceptional

27 May 2026

Carmen

Breakfast was amazing! The omelettes were delicious.

Friends_and_family Family

4/10

Poor

26 May 2026

Hoa

Breakfast were good, but facility needs to be upgrade. There were stains on bed sheets and blankets.

Family_with_children

8/10

Excellent

26 May 2026

Nicole

We usually always stay at Embassys. This was a nice stay as well, however there were a lot of kids since the town over was evacuated and lots of sports teams stayed with them over the weekend. Lots of running around chaos. Kids running up and down floors and elevators, knocking on peoples doors, without parents around. The property itself was nice. The rooms were comfortable. Beds probably need an upgrade. Bathroom doors need upgrades as well, our first room didn't close. Rooms were clean. They housekeeping staff were nice. Breakfast was good. Front desk was a little overwhelmed at times. There was just a lot of people! A lot of unaccompanied kids/teens. It took 45 minutes to check in standing in line. The next night most of the teams left and it was pleasant. We got to go to sleep without the running chaos. I would go back and hope there are not as many kids sports teams there.

Family_with_children

2/10

Poor

26 May 2026

juan

Really bad experience
Didn’t get my room cleaned for one day
Room was really dirty after checking in
Air conditioning was broken and nothing was done after going to the front desk

Friends_and_family Family

2/10

Poor

25 May 2026

Ariana

Our room’s sofa bed was covered in mold and Got moved to a second room that had bed sheets that don't fit and the mattress covered was disgusted!! The pool area was dirty and our car was towed because of their staff miscommunication of where to park.

Friends_and_family Family

8/10

Excellent

25 May 2026

Jeffrey

Room clean. Breakfast good. Daily included drinks was a perk. Would stay there again.

Family

2/10

Poor

24 May 2026

Dayce

I was staying for 3 days and since I arrived I asked for towels, a sheet and two pillows and during those 3 days they never took them to me nor did they clean my room the worst service I have ever received in my life

10/10

Exceptional

24 May 2026

Richard

The room was in great condition and very comfortable. The breakfast was great with wonderful selections. The staff was exceptional.

Partner

2/10

Poor

24 May 2026

Melvin

Room cold, ac control broken, toilet clogged, sheets and towels dirty, toilet too low, faucets need repair, no hot water in the morning. Breakfast meat choice was pork only. Parking was full, nowhere to park.

Partner

6/10

Pleasant

24 May 2026

Mariah

Very old run down room and they were not able to change our room because they were full. black mold in the shower, cracked sink and floor tiles, broken phone, lukewarm shower temp and a massive flood light that blares into the window at night for some reason. Wouldn’t stay again

Friends_and_family Family

10/10

Exceptional

23 May 2026

Katrice

Staff was extremely wonderful and helpful. Breakfast was amazing and the room was very clean. Desk receptionist was very informative and knowledgeable when it came to answering questions. Pool was amazing and the lobby was clean.

Self

10/10

Exceptional

23 May 2026

Amber

Breakfast was great

Family_with_children

4/10

Poor

23 May 2026

Marc

Place was run down and not very clean. Nothing really else to say. I was supposed to stay 4 nights but checked out after one.

Self

6/10

Pleasant

23 May 2026

Raquel

Sheets had a stain on them so they switched our room but the new room didn’t have the bathroom door hinges on properly so it was difficult to close and open the door. The staff was friendly but this will be my last stay at this Embassy😢

Friends_and_family Family

8/10

Excellent

23 May 2026

Raul

When first entering this hotel, it was beautiful insider and out. The staff when checking in was very accommodating and patient to explain where my room was and having the ability to use their dollie.

When going to my room, I noticed the door was having a difficult time opening. It took a few times to get the door opened. It was awkward.

I noticed the bed was on a wrong Bedframe and not sure if that effected my sleeping or not because when I woke up, my back felt little off. So it’s unclear with that..

Otherwise than that, the breakfast was hit, fresh, & delicious. On Saturday they have French toast and it was really satisfying. The omelette bar is a classic as always.

I didn’t get to the pool on this stay, but it was indoors to my understanding.

Thank you for all of the staff for being so patient and kind.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Ana

Great experience. Clean rooms good food.

Friends_and_family Family

4/10

Poor

20 May 2026

Tauna

The facility is dirty and rundown. There is no restaurant, no lounge. I was here a few years ago and it is truly falling into disarray
.

Self

4/10

Poor

19 May 2026

Jenna

Space is unique looking, however when you enter your hotel room it all changes. It doesnt appear that a true clean of the space has taken place in a while. Floors were sticky, and room was dirty. Corners, baseboards, stains on the light fixtures etc. The more I looked, the less I wish I did. Seems to be the standard lately for Embassy Suites, to which I will not be staying in again.

Self

10/10

Exceptional

19 May 2026

Antione

The omelet buffet is AWSOME

Friends_and_family Family

4/10

Poor

17 May 2026

Gregory

Breakfast menu was so so; room had cockroaches; one we killed and we found another in our luggage when we got home; bathroom had dried paint splatters on the tile; bathroom door didn't close without striking door frame; floor was a bit gritty; very disappointing for a hotel that was once quite nice.

Family

4/10

Poor

17 May 2026

Selena

This property was not put together our room the toilet didn’t work we called the front desk they supposedly fixed it and they didn’t the air didn’t work we called again for that they came again and the they said they fixed it and they did not we had to have the door open the entire time of our stay I would not recommend this place.

Friends

10/10

Exceptional

17 May 2026

nichole

We have stayed here multiple times for roller hockey and the staff has always been great. Amazing breakfast fresh cooked breakfast!

6/10

Pleasant

15 May 2026

Alma

The rooms were quiet. The outside doesn’t seem nice but the lobby is nice the rooms need to be upgraded but they are okay

Family_with_children

8/10

Excellent

14 May 2026

Andrew

Good breakfast and nice lobby area to eat in, rooms are pretty beat and worn out, rest was fine

Family_with_children

6/10

Pleasant

14 May 2026

John Paul

One staff offered help to us when he saw us carrying some stuff...attendants during breakfast were also approachable

Family_with_children

6/10

Pleasant

13 May 2026

Yaowapa

Room very spacious but old. Noise from traffic was very disturbing. Clean bedding.
Wonderful breakfast.

Partner

10/10

Exceptional

13 May 2026

Jeff

The hotel was nice, Staff was friendly. Pool was clean, and offered extended hours. Breakfast was good, and had a great cook to order omelet bar. Ice machines were hard to find and one of the ice machines was broken, leaving only one other ice machine to service the entire hotel.

Family_with_children