Embassy Suites Santa Ana - Orange County Airport

United States , Los Angeles - CA
SANTA ANA, 1325 East Dyer Road
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100 reviews shown

10/10

Exceptional

31 Mar 2026

Amanda

Awesome stay

Friends_and_family Family

4/10

Poor

30 Mar 2026

Kristeen

Staff was friendly. We slept very well; the bed and pillows were very comfy…except for the yellow stain. The thermostat did not work, but the temperature was tolerable. The gathering areas were beautiful and well kept. However, the rest of the facilities do not reflect the caliber of hotel Embassy once used to be. The rooms had very obvious cosmetic issues and significant wear and tear, from stains, to scratches and paint smudges. There was a squashed water bug near the pool. Another guest found mold and took a picture of the roach crawling up the wall in her room. Needless to say, she and her family checked out early.
The toilet had a wonky handle that seemed it would break at any moment. The very next morning, the tank stopped refilling with water so we couldn't flush. i had to pour gallons of water into the tank (not the bowl) just to flush until maintenance could come. The elevators were unreliable and a family became stuck for over an hour. The phones in the room did not connect to the front desk. I had to use my phone to call the location and go through reservations just to reach the front desk. Even though I indicated we had 3 adults and 3 children, we were supplied with towels for 4 people. I waited for several hours (from checkin all the way until early afternoon the next day) for additional towels even after going down to front desk. WiFi had a weak signal and kept logging out. Only basic channels on the tv, no apps or ways to log into other streaming platforms.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Vanessa

Very nice room and great customer service from the front desk staff. Breakfast options were great and got our food nice and easy. The kids enjoyed their time in the pool and adults enjoyed some of the beverages from the bar.

Family_with_children

6/10

Pleasant

30 Mar 2026

Carmen

You can tell the property is old but they were under renovation. The first room I was given unfortunately had bugs and I was accommodated in a different room. They both had a strong smell like if someone had smoked in them. Staff was extremely friendly and polite.

Family_with_children

10/10

Exceptional

30 Mar 2026

Edgar

Clean hotel room, attentive and friendly staff, excellent and delicious breakfast 😋

Partner

2/10

Poor

29 Mar 2026

Jacqueline

I checked in and the room I booked had a views with a walk out balcony, with a king size bed and a big tv, but as soon as I walked in their was a big pool of water in the middle of the room so I walked back down and told the staff and they accommodated me and changed my rooms but with no view, and 2 bed that squeaked all night while I moved, a horrible couch that was so hard. The towels looked dirty, there was random water bottles in the room some empty and some not. The room seemed like it was not cleaned properly but we got to the hotel late and the person at the front desk said their house keeping were not there anymore. Whatever, so we went to sleep. Then at about 4am the fire alarm went off and nobody in the hotel knew why and could not get anybody at the front desk to ask what was going on. We didn’t know if it was a real alarm or a false alarm.

Partner

8/10

Excellent

29 Mar 2026

Maria

Good menu, nice staff, clean spaces.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Duc

Got noisy room which caused by air conditioning. Requested to change another room better condition.

Family_with_children

6/10

Pleasant

29 Mar 2026

Rakesh

Bathroom was very very tiny. Door was very old and rusty hinges falling apart. Bathtub old a rusty. Cabinets in bathroom in poor condition. Rest of the suite was fine.

Family_with_children

4/10

Poor

29 Mar 2026

Julio

Did not go to the pool.

Partner

6/10

Pleasant

28 Mar 2026

Taviann

Breakfast menu was fresh. Front desk was very helpful. Room I was assigned to, Tv and phone did not work. When ask to move rooms there was no fuss! Balcony view ended up being in front of the building units. Housekeeping was attending every other day not every day.

Family_with_children

6/10

Pleasant

27 Mar 2026

Linda

Towels had stains/ Air Conditioner was super loud/ Nowhere to sit on balcony, paid extra for the balcony room/ Couldn’t turn the air off or down

Business Self

8/10

Excellent

27 Mar 2026

Semi

I booked a 2 queen bed & 1 soda bed suite. The suite was nice inside. The queen beds were comfortable. However, the sofa bed mattress was very uncomfortable. You can feel the metal frame that holds it. The shower faucet also had a minor leak.

Be aware that the A/C (cold air) doesn’t really work well. I switched rooms thinking the next rooms A/C would be better but it was exactly the same. I addressed the front desk about the issue and she informed me the hotel is currently under construction….. the next issue was obviously the room was warm to mildly hot inside. Couldn’t really get a cool nights sleep.

Waiting on the elevators was kinda daunting. I stayed on the 3rd floor. It would take almost 5-10 minutes waiting for one. At one point, my family and I just opted to take the stairs.

The good things about this hotel is the free parking and the free delicious breakfast. It had a small but great variety of choices to choose from to eat.

The pool isn’t that big. It goes up to 5 feet. Also it isn’t cold either. Water temp was rather warm. There is also is a jacuzzi.

Overall it was a good stay but I felt it could’ve been much better as far as comfort of the room temp goes and the slow elevators.

Family_with_children

10/10

Exceptional

26 Mar 2026

Andrew

The stay was perfect! Clean, convenient and nice

Friends_and_family Family

4/10

Poor

25 Mar 2026

Minoo

The cleanliness of the room was very disappointing. The shower was extremely dirty, and the curtains clearly need to be replaced due to a strong moldy smell. There was even visible mold growing under the bed, which is completely unacceptable.

We also had significant issues with service. We had to call room service three separate times, and someone was only sent the following day after our initial request.

Additionally, the overall condition of the room was poor. The bed made constant noises, the AC was loud, and there were other random disturbances throughout our stay.

The floor also appeared unclean and in need of proper mopping.
Overall, this experience did not meet basic cleanliness or service standards.
However, after the cleaning service was finally completed, the room improved significantly. They also replaced the mattress, and the bed stopped squeaking, which made the stay more comfortable.

Partner

6/10

Pleasant

25 Mar 2026

Melanie

The airport shuttle is only available between 9 AM and 5 PM.

Business

10/10

Exceptional

25 Mar 2026

Edward

Great place to stay. Very comfortable with awesome staff. Elevator was being difficult many times. The door between the bedroom and living area was starting to fall off. Otherwise everything went very well.

Friends

2/10

Poor

25 Mar 2026

Jennifer

I do not recommend this hotel. I don’t understand how it has any stars above 2. If I could rate a negative zero I would. Please take your money elsewhere. The staff is not friendly and do not give any resolutions to concerns. I never leave reviews but I’m leaving one for those those who don’t want to have their money wasted and vacations ruined. Front desk does not provide accurate check in times or even help with room issues, AC does not work and seems like it doesn’t work for many rooms based on reviews on google, phone did not work, walls are bubbling, peeling and weirdly stained, bathtub is peeling and cracking in many areas, there were hairs stuck on ceiling of shower, floors were dirty, sheets were highly disgusting and had yellow stains with seems like burn marks, spring beds were extremely uncomfortable which caused my sciatic nerve to act up, pillows were terrible, curtains were gross and the balconies were in terrible shape. The whole room was in terrible shape. The lobby is nice but maybe they should focus on actually renovating the rooms or tear the place down. I don’t believe covering the walls and such with cheap paint is renovating at all. We will never stay here again and will be cautious on where we stay. Even with the ratings this hotel has and shown I need to really read the reviews.

Family_with_children

4/10

Poor

24 Mar 2026

Julian

I stayed here recently and I was not pleased with my experience especially spending $600+ here. One, we never got house keeping to come by to clean our room for the 4 nights we were there. The do not disturb sign was not on our door. The bathroom had some water mold in the corners, as well as a dirty bathroom floor. The bed exposed the mattress topper that had yellow stains on it. Some of the towels had stains on it. The complimentary wifi was not working even when signing into my Hilton account. The only upside of the stay was the breakfast but outside of that I probably would’ve found another place to stay at.

8/10

Excellent

23 Mar 2026

Maribel Sanchez

Breakfast was great, the staff was great, however we did not get any room service for the three nights we were there

Family_with_children

10/10

Exceptional

23 Mar 2026

Elke

Breakfast was versatile. Choice for eggs to your order is great idea. Something for everyone.

Partner

6/10

Pleasant

23 Mar 2026

STACEY

The staff was very friendly but they have several problems at this hotel the toilets kept flooding we would return back to the room and it’s flooded after being gone all day. The elevators kept breaking and one didn’t work at all. We saw someone’s window get snatched so be careful where you park at and don’t leave anything in your car

Family_with_children

10/10

Exceptional

22 Mar 2026

Krizel Pauline

Awesome!

Family_with_children

10/10

Exceptional

21 Mar 2026

Priscilla

Everything was great from check in to the breakfast the the gym and pool everything we needed was there for us!

Friends_and_family Family

4/10

Poor

21 Mar 2026

Tammy

Disappointing. First room the AC didn’t work. Went down and the staff was nice, changed me to another room. Got to the new room and the televisions did not work. Called down to the front desk and was put on hold for 3 to 5 minutes and then someone picked up and hung up the phone. I called back a second time someone picked up and hung up the phone again. I called the third time and the girl that answered said she was busy and was putting me on hold to which I told her I had already been hung up on twice, she reiterated she was alone and had a long line and was putting me on hold. So I hung up. She did call back and sent someone to come fix the televisions. At another point, our room ran out of toilet paper. I had to call down three times to which they kept telling me that somebody would bring it up, this was over the course of hours, and nobody brought toilet paper so I had to go down and get it myself. And the beds were horrendous. Very uncomfortable and creaky. Every time I rolled over the entire bed creaked. I ended up with a pinched nerve in my neck. It was so uncomfortable. I typically love Embassy suites which is why I picked this hotel, but I would liken this one to a Motel 6. The staff were nice during my interactions and the breakfast was good.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Rosa

Very nice and clean

Partner

2/10

Poor

20 Mar 2026

Ashley

Our AC in the room didn't work during 90+ weather. Staff pretty much ignored this issue, saying they would have someone come look at it. Refused to move us rooms saying it was an issue in the whole hotel (my in-law's room AC was fine.) Multiple other people also complain or checked out over their AC issue. Finally, on night three we demanded someone come look at it with us in the room. Maintenance immediately found a hole in a pipe once it was opened proving no one looked at it while we were out like they said. Maintenance said the room was unrentable and went to talk to the front desk finally getting us a new room for our final night! The whole inside of the AC looked like as if it was only held together with duct tape. When I would try calling the front desk the phone would just ring until it disconnected everytime. Some of the elevators were not working. Worst hotel I've stayed at.
We had our three small kids with us, including an infant, who we had to have stay in my in-law's room because the room was unbearable.

Friends_and_family Family

2/10

Poor

20 Mar 2026

Maria

I was there, giving a room with no AC and completely filthy, I rented a double room with a balcony The balcony was rusted in full of bird poop

8/10

Excellent

20 Mar 2026

Uyen Tu

The front office staff were very nice and helpful. However, the phone in the room to call for front desk and concierge doesn’t work. At checkin it says the room will be clean every other day, i stayed 4 dyas/3nights and my room was not even once cleaned. Breakfast lack variety.

Family_with_children

2/10

Poor

20 Mar 2026

Binda

Horrible and dirty

Family

2/10

Poor

19 Mar 2026

Rachna

Staff was very rude and not professional

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Jazmin

Property clean there were two down falls there was no room service in the 4 nights we stayed, water in shower literally toke 10 mins to warm up

4/10

Poor

19 Mar 2026

Chau

1) contacted establishment two weeks in advance regarding airport shuttle, never did they specify that they would only pick/drop off at John Wayne airport.

2) requested for airport shuttle to John Wayne airport for drop off and they have no shuttles available today even though I had confirmed and requested for one at 830 am

3) the day of check in the AC unit was not working the room was hit and suffocating, they switch me from a double bed room to a king size …or if I wanted fans in the hot room..no other accommodations

4) none of the phones in the room work, if we needed anything we would have to constantly come down to front desk

5) housekeeping came once the entire stay we were here! ONCE! the second time they came was the day of the check out to ask if we were checking out! The one time they came for housekeeping they did half a job on the bed!

6)there was no indications on their website that there would be contractions going on in their establishment that should be clearly indicated on their site so that people can chose to stay in their facility with alll the noise going on

Family_with_children

2/10

Poor

18 Mar 2026

Nissa

No AC, asked for it to be fixed 3 times—was brought up a heater. I can’t make this up. No towels for pool, stayed 3 nights, same issue every time. When asked for more towels, they said 20minutes, after an hour, still no towels. Literally ever night, for three nights. Elevators are horrible. On the left side of the building there are two elevators, Both are out of service. on the right side, There are three elevators only two are in service.
Three nights stay was not asked if we want clean towels or room service for a bed turnover at all.
Was woken up at 7 AM on Monday morning from construction in the room adjacent to us, and by construction, I mean what sounded like a jackhammer. It woke my kid up crying because she was so confused on what was happening.
They started closing breakfast down 10 minutes before it ended, all 3 days. Beds annd sofa sleepers are horrific! I could literally feel thr spring in my back on their chairs a couch, the beds were the same.
We paid for a balcony room but instead got a “patio” which was side enough for the 7 year old to stand on, my body was still partly in the room. Oh and that view! Construction soon straight ahead, all dirt, scrapes, and contraction machines. Ironically enough, no noise from that at all.
The list goes on.
Wouldn’t recommends, it’s gives motel vibes, like 2 star motel vibes. I was surprised the rooms were clean and bug free.
Shout out to the house keeping!

Family_with_children

2/10

Poor

18 Mar 2026

Hiwalani

The ac in the room did not work at all, the conditions of the room were poor.

8/10

Excellent

16 Mar 2026

Carlos

Great hotel for family. The breakfast is very delicious. Made to order omelets and pancakes. Not that cheap stuff other properties just put in a microwave.kids lived the place with an indoor pool and great rooms. Only thing is that I wish they had better mattresses.

Family_with_children

8/10

Excellent

16 Mar 2026

Rolando

Decent hotel. Good location , good breakfast. Rooms are a bit old but ok. The only problem was the wifi not working, i was on a work trip and had problems because of this.

Business

2/10

Poor

15 Mar 2026

Angelica

The hotel is nice from outside but once you go in it is terrible. Elevator slow and one was not working. Rooms super dirty. Old furniture, no AC in some rooms. They offered a fan and did not bring it to the room. House keeping came to the room only took out trash and left clean towels , did not vacuum nor sweep full of dust. I asked the front desk for help and the guy in the front tried but couldn’t move from front desk and had no help, nor answer from other staff. Do NOT recommend those hotel
I called after check out because I for got item they said would call me if I could send someone to pick up , they replied they would let me know when it was ready 4 hours later no answer messaged again and nothing called no answer. Very bad!

4/10

Poor

15 Mar 2026

Manuel

There was construction going on during our stay. You can here workers outside, walking on upper levels. Call ahead to check if construction is done.

Family

2/10

Poor

15 Mar 2026

kristen smith

Staff were extremely nice. Hotel was one of the worst stays I’ve ever experienced. Traveling with my young grandkids, having to change rooms twice due hot water not working in the first , TVs not working, phone did not work. Toilet seat was dirty . Bed skirts and curtain full of dust. Then had to move to new room with no carts around at all. Moved to the second room hot water still did not work, maintenance came and informed us we have to run the sink water and shower at the same time to get hot water. We did this all 4 days of our stay . Toilet end up stopping up. Tub was so stained we put towels in the bottom of the tub to shower . As soon as we get in the room there is a spider on one of the beds . Only one elevator worked entire stay. Anytime we asked for towels we never got them until the next day . Heel extremely outdated and has old smell or odor . I am absolutely traumatized!! Any Embassy suite I have ever stayed it was beyond nice

Family_with_children

10/10

Exceptional

13 Mar 2026

Luis

Disfrutamos de la comodidad del hotel

Partner

6/10

Pleasant

11 Mar 2026

April

Main floor is really nice but as you go up each level it is run down I am sure they are fixing things but you can tell they had some serious flooding or something. My room bathroom sink leaked bad and I reported it but no one cared. The rooms next to me must have been getting work done because early in the morning they were drilling and banging while I tried sleeping. The water pressure kept messing up. The main door wouldn’t shut we had to force it open and force it closed. Loved the large room though.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Robert

This hotel is a dump. The staff is rude, things don’t work (ie TV, room temperature, water temperature), AND it’s in a really unsafe neighborhood. Zero security presence while displaced individuals are walking around the parking lot looking into cars.

Pet

4/10

Poor

07 Mar 2026

Theo

You cannot control your AC! Hotel needs renovation staff was busy running away guest they were no real help

Family_with_children

6/10

Pleasant

03 Mar 2026

Zeus

The staff was great. The pool was good. Breakfast was one of the best we've had at a hotel. But the rooms are older, need updating and the ac didn't work in our room. We had to sleep with the sliding door open and the freeway was so loud.

Family_with_children

10/10

Exceptional

28 Feb 2026

Anisabel

Staff and amenities

8/10

Excellent

27 Feb 2026

Martha

Nice hotel

Family_with_children

2/10

Poor

26 Feb 2026

Gricelda

I've tried many times to speak with managers but all i get is run around, Room smelled, mold in bathroom, fan
in bathroom didn't work, telephone didn't work, loutlets didn't work.I always stay at Embassys and this is by far the worse one!

Friends_and_family Family

2/10

Poor

25 Feb 2026

juan

It was a really bad experience, the room was dirty, furniture was broken, bed felt like it was ready to fall apart, we had to kill 2 roaches that I’m not sure what type of roaches they were, the entrance of the room was almost blocked by old furniture that was placed in the hallway

Friends_and_family Family

2/10

Poor

25 Feb 2026

Chris

1st room contruction was being done next door at 10pm.

2nd Room the key card wouldn't work and then we noticed someone was already booked for that room

3rd room sheets were dirty and not changed and the bathroom was filthy.

This hotel is a mess

6/10

Pleasant

24 Feb 2026

BYRON

Parking easy. The GPS coordinates to get there need adjustment however. Front desk staff friendly Loved the welcome cocktail. Lobby and street level common area seemed pristine. Elevators ok I think being upgraded. The ROOM - clearly I was on the floor not yet renovated. OLD. Bad lighting Old furniture & TV. The water continued to drip in the tub when I turned the shower completely off. The HVAC was noisy - I turned it off and opened the slider (like having a balcony you could actually walk out onto it) and the noise outside was less than the HVAC noise.

I come to Santa Ana quarterly to a meeting and would stay there again if I had a renovated room, but this one, absolutely no. I did not partake, but the breakfast area looked very nice.

Self

8/10

Excellent

24 Feb 2026

Michele

Room was great.

Friends_and_family Family

2/10

Poor

23 Feb 2026

Maria Guevara

Awful

Friends

8/10

Excellent

23 Feb 2026

Donya

Staff helpful

6/10

Pleasant

23 Feb 2026

Leilani

I understand you are remoldeling so the room was ok. Except the toilet runs for a while then makes weird noises throughout the night

Self

4/10

Poor

23 Feb 2026

PING

The check-in staff are excellent, and the location is great. However, the hotel is very poorly maintained. Many pieces of furniture and other items are worn out and should be replaced. the bathroom are not very clean

Family

6/10

Pleasant

23 Feb 2026

Pamela

Not good. I understand they have a new owner. The room smelled of mould, the shower leaked and spilled over to the floor. It was raining, and near the window, the wallpaper was peeling and the water was on the floor. The room was freezing, asked for a heater and an extra blanket for me. My grandson needed more blankets and they only dropped off only sheets, next day he told me he was freezing, so had to ask for a heavier blanket. Had a tough time getting towels. Asked for a cleaning and no one came. They emptied the trash. This was the worst place to stay. Would like some refund. Do not recommend this place. The staff was good, doing there best under bad mgmt. Breakfast was good

Friends_and_family Family

2/10

Poor

23 Feb 2026

Ma Agnes

We stayed there for 4 nights. Key door lock didn’t work the entire time. I have to call the front desk every night to open it for me. They said they will send someone the next day to fix it but never happened. Every morning someone drilling next door. I complained and told they’re fully booked. Last night our car got broken into. I asked for help because I was traveling with my kids. Just told it’s not our responsibility call 911. It’s my first time staying here and will definitely not book this hotel again. I always book Hilton and it’s my first horrible experience. Such a nightmare! Don’t stay here! Front desk are not that helpful. No wonder it’s cheaper than the other embassy suites nearby. It’s not safe in this area especially if you’re traveling with family. Bathroom shower was gross.

Family_with_children

6/10

Pleasant

22 Feb 2026

Wayne

They need to upgrade the windows for less noise

2/10

Poor

22 Feb 2026

Hung

Dirty sheets. I asked to get the sheets change but never happened. They give me 1 day refund but it should be refunded the whole thing. It was gross.

6/10

Pleasant

22 Feb 2026

THAINA

The hotel is beautiful and check-in was smooth. The breakfast was delicious and the staff who prepare it were so friendly and courteous. The restaurant staff were also friendly and courteous, the food was so delicious. The only problem we had was with the housekeeping. We spent 6 nights so asked for our room to be cleaned and all they did was make the bed and throw out the garbage. We made the desk staff aware of what happened when we checked out. Also we really wanted to use the pool but the area around wasn't always clean.

Partner

10/10

Exceptional

22 Feb 2026

Brittany

The staff was attentive and helpful

Family_with_children

2/10

Poor

21 Feb 2026

Roselle

Terrible! No heater even we asked to fix it, dirty towels. We asked for housekeeping nobody comes!

Business_and_leisure Family_with_children

6/10

Pleasant

21 Feb 2026

Joan

No wifi in the room. Only wifi available was in the lobby. Also, had to run the water in the sink and tub for about, literally, 5 minutes before it got hot.

Family_with_children

6/10

Pleasant

19 Feb 2026

Jamie

They are undergoing a renovation but don't tell you until you get there. I would stay away for another 6 months minimum. They also don't tell you that they only service rooms every other day and only if you go down to the front desk to request it! Only half the elevatorswork.Bathrooms have not been updated yet.upgraded yet

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Chris

Great hotel with great service!

Business

10/10

Exceptional

17 Feb 2026

Teresa

My stay at the Embassy Suites by Hilton Santa Ana was great. The staff was very friendly and helpful. The room was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Kathleen

Nice staff, good breakfast, fun inside pool.

Friends_and_family Family

6/10

Pleasant

17 Feb 2026

Avivit

The room was fine. The air conditioner was making a very loud, grinding sound. I reached out twice and did not hear back about if/when it would be resolved and, in the end, it was not fixed. As a result, the room was stuffy and a bit too warm. The bathtub had chips and the bathroom floor had paint splatter on the floor.

They had elevator issues and not all were working. One of the elevators passed me on the way up and down at least 3 times.

Self

2/10

Poor

17 Feb 2026

Carissa

This is one of the worst hotels I have ever stayed at. Don't waste your money. From the start it was bad. The elevator button to our floor didn't work we had to push it about 20 times to get it to register our floor. The keys did not work to get into the room and stopped working again after day 2. We had to get the keys remade 4 times. The A/C did not work and the front desk was not helpful they said the whole hotel was that way which was a lie. We knew other people here and theirs worked fine. The room had foot prints and paint all over the curtains. The shower was missing the liner so the floor got soaked after every shower. The TV's did not work. Maintenance had to come fix them but couldn't get one of them them to work. The hotel was unwilling to give us another room. The only thing they offered was a box fan. We would've been better off in a Motel 6.

Friends

6/10

Pleasant

16 Feb 2026

Ann

The room is a bit outdated, but bed is comfortable and room is spacious.
The elevator was an issue, buttons did not work, tried to press the floor number but didn’t light up and was stuck in the elevator for 5 mins minutes since it went opposite direction. All 4 of 5 elevator has the issue, as the 5th one was out of order. Good thing that they have use 2 complimentary drinks per day, but the bartender needs to go to some hospitality courses. Very unfriendly and rude. He should know better as he’s working for tips.
Digital keys don’t work which was very inconvenient since the key card kept on being deactivate. Overall, I will probably not come back to this location unless they make a lot of improvement in room interior, fixing the elevators and have friendlier staffs.

Leisure Family_with_children

10/10

Exceptional

16 Feb 2026

Christina

Location, clean room, good sized room and the vending machine hot food was a nice surprise. It better than I expected.

2/10

Poor

15 Feb 2026

addison

There was no parks and and I had to change the rooms twice

Leisure Partner

8/10

Excellent

15 Feb 2026

Ian

Room was nice besides the bed. Probably one of the worst hotel beds. Mattress was fine, but the box foundation was horrible. Breakfast was good, but the line wasn't. Parking was good and check in staff were nice.

Leisure Partner

2/10

Poor

14 Feb 2026

Dylan

The bath tub was broken- the knob fell off when I tried to turn the water on. Then we requested a pack n play for our 6 month old. It took 2.5 hours and me calling 3x and going to the front desk 2x. Our three year old daughter was sleeping on the pull out couch in the front area. At like 9:45pm there was a knock the door. Less then a minute later the person attempted to enter the room and clearly had a key. I got there quickly and the house keeper was trying to drop off towels we did not need then continued to act frustrated with me when I informed her I did not ask for towels. This hotel is a sh*t show and disappointing as we have enjoyed staying with embassy suites in the past.

Leisure Family_with_children

6/10

Pleasant

13 Feb 2026

Robin

The room could use upgraded tvs and appliances

Leisure Self

4/10

Poor

13 Feb 2026

Drashti

It was ok. The staff was good to allow early check in due to my other commitments but the water has some kind of smell. Bathrooms needs some upgrades, not a great quality

Leisure Family

2/10

Poor

06 Feb 2026

Megan

The hotel rooms were absolutely disgusting. The dirtiest hotel have ever stayed in, and I travel a lot. This half of the staff was happy to help and the other half seemed annoyed to help. We were put in three different room rooms, and each room was gross. From not looking, turned down, dirty floors, dog food, kibbles on the floor, wads of someone else’s hair in the showers, torn bedding, dirty bedding, we would never stay here again. It was a terrible experience and truly felt disgusting. The first night the hot tub wasn’t even full, and none of the night was the hot tub water warm. I would never recommend anybody to stay here.

8/10

Excellent

05 Feb 2026

Kyle

Cleand

Business Self

4/10

Poor

05 Feb 2026

Shu

Elevators not working. Room's cleaning is marginal.

2/10

Poor

04 Feb 2026

Andrew

Dirty room, room keys didnt work properly, staff wasnt helpful, A/C didnt work

10/10

Exceptional

04 Feb 2026

Shirlene

Yes everything was great thx

2/10

Poor

03 Feb 2026

Tatyana

Horrible hotel. This hotel under construction, it was noisy every day. Cleaning service not every day.

Family

4/10

Poor

01 Feb 2026

Bart

Air conditioning did work in room
Only 2 elevators out of 6 were working
Breakfast buffet, and happy hour were nothing like they used to be
Will not be back unfortunately

Leisure Family

4/10

Poor

31 Jan 2026

Gerardo

Hotel looks old, without proper maintenance..and not too clean. Room the same and not clean in particular the bathroom…only they did room once in 4 days..terrible…never I will come back to this hotel…it is not leaving good the name of HILTON at all…

Business Self

4/10

Poor

31 Jan 2026

Adam

Overall, our experience was poor. Multiple elevators were out of service, the A/C in our room did not work, and despite requesting assistance, no one ever came to fix it. Housekeeping only serviced our room once during our five-day stay (on the second day), so we had to request fresh towels daily.
While a table lamp was replaced without our request, the new lamp no longer had built-in outlets, which left us without a convenient place to plug in our computers—something the original lamp provided.
This was our second stay here, but based on this experience, we will be looking elsewhere the next time we visit.

Friends_and_family Family

2/10

Poor

29 Jan 2026

Yuritzy

Room was disgusting

2/10

Poor

29 Jan 2026

Kevin

The hotel is being renovated, lots of noise, hammering, drilling and sawing. The room had no phone in it. The shower facet leaking so bad that kept us up all night. The door would not close easily, we had to push and slam it. There was a file alarm one night with no way to find out what it is or what to do, as some people ignored it. The room is big and spacious but everything is super old and not in working condition. I told the front desk about the door not closing and the water leak, nothing happened. In from one ear, out from the other one.

Leisure Family

6/10

Pleasant

28 Jan 2026

Pauline

Airport shuttle driver did not show up to work so no shuttle (a major reason to stay there). Surely a backup driver should be on call!

Business

6/10

Pleasant

28 Jan 2026

Justin

Staff was awesome. Had to switch rooms because the first one had such a musty smell. Rooms are in need of updating. The bathrooms are small and rundown.

6/10

Pleasant

27 Jan 2026

David

I’m not sure what I was expecting being an embassy suites by Hilton, but what I got was a nice clean room of the balcony and the bed was pretty good. Water pressure was excellent. Once inside the room you could not hear the noise from the common area in the balcony was really nice addition be able to sit outside and breathe cool air listen to the city. I slept really good. They honored a made to order breakfast and buffet type deal. I didn’t get to try it. I left the motel for the race track just a little after 8 AM when I looked over the edge. I didn’t see any people I thought. Oh perfect I will grab some eggs, toast and some sausage before I head out when the elevator door opened I ran into about 65 people in line some in pajamas some in decent the tire some with robes and fuzzy slippers and there was no just coffee line so I hit the door called my Uber and I was out of there and when I got back to the motel Saturday evening about 7:30 PM. The place was rocking if I would’ve had my 13-year-old son he would’ve been in heaven. The whole lobby in common area was full of exciting young kids and teenagers everybody looked to be having some good fun. I was tired from being at the track. Just wanted to shower and sit on my balcony, which was great. The only problem the television in the bedroom didn’t work and the one in the front room was about ready to stop working. It was all blue, except for one corner was the actual color of the content, but other than that great place. .

Leisure Self

2/10

Poor

27 Jan 2026

Priscila

The hotel needs an URGENT remodeling, it’s humid, water came inside the room from the windows, there was an active leak in the roof that made the floor wet. The hotel staff are pretty friendly and accommodate us in different rooms. Another big problem is they have central A/C and they turn it off once maintenance people are off which means no heater in your room at night. We really enjoyed the breakfasts, people in the kitchen are super friendly and attentive.

Friends_and_family Family

2/10

Poor

27 Jan 2026

Stephanie

I had to shorten my trip because I could not bare to stay another night. The worst hotel I’ve ever stayed in. To start the towels had blood stains, some towels were ripped, and they smelled absolutely awful. The restroom was discoursing, you can visibly see the dirt and dust on the floor and there was also blood stains on the wall. The room itself was dirty, you can see that no had swept in there. I was so disgusted that i never unpacked anything from my suitcase. To top it all off when i got home, my daughter told me that the cover she was using had blood stains, i was so furious. Don’t stay here this place is disgusting. The picture look good but BEWARE its not. Not to mention the breakfast was nasty, and the WiFi was non existing.

2/10

Poor

26 Jan 2026

Alfred

It was absolutely awful. Can't even believe it's an Embassy Suites. So dirty. Had to leave the hotel at 2:00am.

Partner

8/10

Excellent

25 Jan 2026

Christina

Overall 4 stars. Rooms could be more clean but couldn’t complain about anything else. Amazing staff.

Friends_and_family Family

4/10

Poor

24 Jan 2026

Philip

Shower drain totally plugged and tub not cleaned well. Building shows it's age and feels overpriced.

Business

6/10

Pleasant

24 Jan 2026

Brian

Staff was courteous. The building is very dated. Doors and trim in the rooms is rough. The heat does not work unless it goes below 55 degrees. Although they did provide electric space heaters. The some of the buttons on the elevator did not work, or did not work correctly. They were doing renovations on different floors, but my room was not great. Honestly I've stayed at Motel 6's that were in better shape.

Business Self

4/10

Poor

24 Jan 2026

Cheng

Room: A/C did not work. Switched to another room after maintenance could not fix it.
Second room: light bulb in bathroom burned out and was smoky. Fire hazard. Bed uncomfortable and noisy. Pull out bed did not have a blanket.

Friends_and_family Family

4/10

Poor

23 Jan 2026

Taisiya

Dirty room, very dusty

2/10

Poor

21 Jan 2026

HOAN VU CONG

The room and beds are very stink, couldn’t sleep