Hilton Garden Inn Irvine East/Lake Forest

United States , Los Angeles - CA
FOOTHILL RANCH, 27082 Towne Centre Drive
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100 reviews shown

8/10

Excellent

24 Mar 2026

Carol

The laundromat coin system was not easy to navigate. The bar code on the washing machine was torn off and not able to be scanned. The front desk manager stated to go online and start an account. Not laundry friendly. Other hotels have easier customer use.

6/10

Pleasant

14 Mar 2026

Jacqueline

First off, I think it’s false advertising to say breakfast buffet included but charge extra for it. I thought included meant free, it is not. The breakfast was an additional $20 and for that reason, I wouldn’t stay here again. I did like that I got a text from the staff asking how check in was. I didn’t respond because it was kinda late but I got a follow up text the next day. I let them know that the large lamp in my room wasn’t working (it was missing a bulb). They were able to fix it sometime that day before I got back. As for cleanliness, the corners of the room, like under the nightstands, didn’t look clean but everything else was okay. I liked that the rooms had a Keurig machine, microwave and mini fridge.

8/10

Excellent

09 Mar 2026

Darryl

Did not use the hot tub or bar

10/10

Exceptional

19 Feb 2026

Eugene

Clean rooms, nice staff, and good complimentary coffee.

4/10

Poor

12 Feb 2026

Steven

Coffee maker was broken. It took several attempts before it would function. What irritated me was staff saying they would look at it only for them to come back to me suggesting I failed to add water. That's insulting. I had debated using the spa tub but it was disgusting. Reported that to staff for them to tell me it had just been cleaned yesterday. The algae was well set on the bottom indicating it hadn't been cleaned in a while. 4 days later it was still untouched. Consider the Hampton Inn next door instead

Business Self

4/10

Poor

10 Feb 2026

Clive

Room was neglected, couldn't get house keeping to clean much less provide clean towels. Very dissatisfied. Never again at tbat location. I would request for 1/2 of .t money back, immediately.

2/10

Poor

27 Jan 2026

Kaniya

The staff was very rude

10/10

Exceptional

23 Jan 2026

Saroj

The room was great, peaceful environment, clean room and friendly staff.

Business Self

6/10

Pleasant

21 Jan 2026

Arleen

Overall it is a nice clean facility. There is no free breakfast, which is fine given a coffee shop with breakfast is nearby. A nice breakfast at the coffee shop was $14 for two where the hotel was $18-20 for one person. We wanted to stay another night (long story) and could not be given a room for a two night stay. Appears someone booked the specific room we were assigned. As we were on a business trip, we checked out at 8AM with our luggage and checked back in at 8PM after a challenging day. Convenience had a price.

Business Friends

8/10

Excellent

11 Jan 2026

Sergio

Nice and quiet. Pool was not in service.

Business Family_with_children

10/10

Exceptional

28 Dec 2025

Jason

The Hotel was very nice. Several restaurants near the property. Shopping options are near. The room was clean.

8/10

Excellent

18 Dec 2025

Guru Prasad

👍

Business Self

6/10

Pleasant

13 Dec 2025

Karla

Staff was great , the room was clean
The coffee that was in the room wasnt very good it was a mixture of coffee and tea leaves.

Friends_and_family Family

6/10

Pleasant

13 Nov 2025

Charito

Staff when we arrived were very nice but the next day when we needed towels in the morning it took over an hour to get towels.

8/10

Excellent

03 Nov 2025

Deanna

Clean room. Friendly staff

Leisure Partner

10/10

Exceptional

23 Oct 2025

Cathy

Everyone was very friendly and helpful. Pleasant room and quiet.

Business

10/10

Exceptional

20 Oct 2025

Michael

Nice safe and quiet stay while in the area for work.

Business

10/10

Exceptional

12 Oct 2025

Karen

I liked my clean comfortable room at this hotel. The room was spacious with a large desk, sofa, comfortable bed, microwave and mini-fridge. There is a restaurant downstairs which is very handy, and there is a small pool and jacuzzi. The only problem I observed was some black mold in the shower.

Self

6/10

Pleasant

29 Sep 2025

John R

We were put on the 3rd floor, upon exiting the elevators saw the ice machine was out of order. Then walking down the hallway there was a weird smell and lots of floor air blowers going looks like they had a major water leak. They were a bit noisy as well. The ac in the room was a bit wonky and didn’t seem to cycle right got extremes of hot and cold and could never get it out just maintain a comfortable level. The fridge in room didn’t hardly get cold. Over all would probably select a different hotel next time. The young lady we checked in with on Saturday night was very friendly and handled the system being down like a champ. Very professional and friendly. The check in system was down so couldn’t check in officially but she was able to work around that.

Leisure

2/10

Poor

07 Sep 2025

Giovanni

Horrible condition, need was broke, blinds didn't work and carpet needs to be replaced

10/10

Exceptional

05 Sep 2025

Verified traveler

Easy check in, friendly, room was nice
Dropped off keys when I left at the front desk and walked out after she checked me out with ease

2/10

Poor

23 Aug 2025

brandon

left a review on google. check room 140.

Business

10/10

Exceptional

31 Jul 2025

Michelle

This property was very accommodating. I needed to check in early and front desk had the maids clean a room for me so I could check in at 11am

Business_and_leisure Family

10/10

Exceptional

26 Jul 2025

Najmeh

It is a very nice place and safe but my room was not good for disable people.

Family

10/10

Exceptional

14 Jul 2025

Jorge

Staff was very friendly

10/10

Exceptional

02 Jul 2025

Carol

Friendly very clean

Leisure Partner

4/10

Poor

29 Jun 2025

Jeffrey Lynn

We were checked into a room that had not been cleaned, bed totally un-made.

Leisure

10/10

Exceptional

22 Jun 2025

Corie

Check in was easy and the hotel staff was friendly.

10/10

Exceptional

17 Jun 2025

Christian

Clean and quiet

Self

10/10

Exceptional

27 May 2025

Guadalupe

great!

Business

10/10

Exceptional

24 May 2025

Christopher

Great stay!

From the point of check in, our experience was graced with helpful staff, clean rooms and a comfortable environment to sleep and relax in.

Business

10/10

Exceptional

06 May 2025

David

great stay... nice people, great food.

Business Self

4/10

Poor

24 Apr 2025

Tony

The front desk staff is not polite and friendly and we felt like not welcome upon checking in.. Poorly attitude assisting us in setting up the cellular phone WIFI system… My understanding that I made my reservation that the breakfast is included… We were charged with our breakfast for our 2 days stay…Please verify and thank you..

Leisure Family

10/10

Exceptional

21 Apr 2025

Karen

Comfortable hotel

This is a very comfortable hotel. The restaurant serves breakfast, lunch and dinner. They serve cookies every day at the front desk. My room was nice and came with a refrigerator and microwave. There is a small pool and jacuzzi outside. It is close to restaurants, stores, and the tollway.

Self

2/10

Poor

21 Apr 2025

Paula

Did not have the roll-in shower that was reserved. Keys didn’t work. One elevator didn’t work. Shade had holes and curtain didn’t pull across. Very disappointed

Leisure Family

2/10

Poor

21 Apr 2025

Paula

When we checked in, the roll-in shower room we reserved was not available. None of the keys worked & you had to hunt down staff anytime you wanted to get back into your room.my nephew was issued the wrong key and someone was already in the room. There was a constant smell of burnt wires in our room and the smoke alarm was wrapped in plastic. One elevator was inoperable. The pull-down shade had holes & gashes. 2 night stay and room was never cleaned.

Leisure

10/10

Exceptional

17 Apr 2025

Carol

Really enjoyed the stay the staff was wonderful and helpful, Bryan in the bar/restaurant area was friendly and his service was amazing.

Business_and_leisure Self

6/10

Pleasant

16 Apr 2025

sophia

Not the best but ok

I stayed for two nights. Booked a king bed room. But was given a double bed room. The walls are so thin so you can hear everyone and everything. If you’re there for business might be ok. I was there for a visit with my family. But I didn’t want to be up at 6am with all the loud sounds.

Self

10/10

Exceptional

30 Mar 2025

Rita

Loved the high ceiling. Bed is a bit too soft for me.
Hilton never disapoints

Leisure Partner

4/10

Poor

27 Mar 2025

Cedrik

It feels like a third world country of staffers with no training. The Asian girl at the front desk has an attitude, the housekeepers apparently speak no English as they never understand come back in an hour to clean the room and simply never come back. The management is running the hotel into the ground. The laundry room machines do not work and apparently it has been this way for quite sometime and they simply do not call to have them replaced or fixed. Stay here at your own risk but I strongly recommend avoiding this area and the hotels in this area. Stay north of Irvine spectrum because people in this backwards town of Lake Forest obviously never got the memo that customer service is everything.

Leisure Partner

8/10

Excellent

26 Mar 2025

Saman

Clean , friendly staff

Business Self

10/10

Exceptional

23 Mar 2025

Ellen

Lovely hotel!

Leisure Pet

10/10

Exceptional

16 Mar 2025

Douglas

Very clean and nice

Leisure Friends

4/10

Poor

16 Mar 2025

Hao

the don't give invoice after I stay. and I send message again & again , THEY REPLY THEY WILL SEND INVOICE , BUT NEVER SEND.

10/10

Exceptional

09 Mar 2025

Bruce

The Staff was courteous and the hotel clean.

Business Self

10/10

Exceptional

09 Mar 2025

David

Excellent hotel. However the staff had taken my credit card at check in. Then after a few minutes asked for a card to secure the stay. Not sure I didn’t remember they already had a card I gave them another.
Thought I had lost the other when I went to pay at a local restaurant. Later they called my room and said they “found” my card. A mix up for sure but am grateful for them returning it. Other than that?
I recommend this hotel!

Friends_and_family Family

4/10

Poor

08 Mar 2025

Maria Catherine

Upon arrival at the property I was not greeted by the front desk personnel. The front desk employee tinkered with the computer while I stood there waiting to be acknowledged for check in. Also my AMEX Platinum and Visa cards were declined even though it had sufficient funds. Luckily another Visa card worked. Not a good first impression of the property upon check in. The hotel room floor looked dirty with shoe marks. This will be the first and last time I stay here.

Business_and_leisure Family

2/10

Poor

03 Mar 2025

Young Cheol

We experienced a very disappointing situation. A month ago, we made a reservation for two queen beds to accommodate our party of four, as a sofa bed was not a suitable option for us. Even though we completed an online check-in the day before arrival, our room was changed to one bed and a sofa bed without any prior notification or explanation. This was extremely inconvenient and frustrating.

Leisure Family

8/10

Excellent

28 Feb 2025

Myron

Nice

6/10

Pleasant

23 Feb 2025

Michael

Washer and dryer noise until 9:30 in evening

10/10

Exceptional

07 Feb 2025

Janet

My stay was very comfortable,

Leisure

6/10

Pleasant

12 Jan 2025

Farnoosh

My biggest complaint about this hotel was that the bedding was very uncomfortable. The blanket over was very rough and the sheets were old rough. I couldn’t get a good night sleep.

Business Family

6/10

Pleasant

07 Jan 2025

evi

No Soap /shower gel available in shower / bath room when i was staying

Leisure Partner

10/10

Exceptional

04 Jan 2025

Abdul Aziz

Great stay

Business_and_leisure Family

10/10

Exceptional

04 Jan 2025

Michael

Perfect

Excellent!

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

Monnasue

Liked everything

10/10

Exceptional

18 Dec 2024

Charletta

Outstanding Experience

Awesome experience! The staff was wonderful!

Business

4/10

Poor

01 Dec 2024

Ali

We arrived at this hotel on Monday night, November 25th, and it was a terrible mistake. We relied on online reviews, which unfortunately turned out to be misleading.
The hotel was incredibly unclean. The bed had noticeable stains, suggesting a lack of proper laundering. The carpet was filthy, and the bathroom was disgusting.
After a long drive from Arizona, we were too exhausted to relocate or request a room change. We used extra blankets to cover the bed, but still woke up with insect bites on our feet.
Please do not be fooled by the positive reviews for this hotel. They are clearly inaccurate. I'm unsure how this establishment obtained a license, but I will do my best to report it and prevent others from suffering a similar experience.

Leisure Family

6/10

Pleasant

30 Nov 2024

Angela

The price was really quite low. Property matched my minimal expectations for that price. Beds were comfy and clean. Hallways, carpets, etc were very dated and some in bad shape. Nothing fancy, but easily served purpose of a safe clean place to stay for low price.

Leisure Family

8/10

Excellent

24 Nov 2024

ITAY

It was good. The staff was nice

Leisure

10/10

Exceptional

20 Nov 2024

MARILYN

Travel for a bubble run in the area.

Family_with_children

10/10

Exceptional

16 Nov 2024

Mairu

服务很好，方便快捷

Business_and_leisure Family_with_children

10/10

Exceptional

10 Nov 2024

Alison

We love staying here. Easy check in, friendly staff, everything is seamless. Nice and quiet and a great place to stay.

Friends_and_family Family

10/10

Exceptional

28 Oct 2024

Rebecca

Nice stay.

8/10

Excellent

22 Oct 2024

Wanda

Not mad hotel but disappointed with customer care

There was no extra toilet paper in room and initially when i called front desk I was advised that housekeeping had left and that she couldn’t leave the front desk but could come down and pick it up. I told her I couldn’t come down. I then called back and said I desperately need toilet paper and she said she would get it to me. Shortly after I received a call from her that the toilet paper was hanging on my door knob. I was very glad because I was not doing well and needed the toilet paper. I was surprised that they didn’t have someone available for emergencies.

Also the light did not work on desk it in the corner. I reported that when checking out

Self

10/10

Exceptional

30 Sep 2024

edward

Friendly, quick, clean

Leisure Self

8/10

Excellent

22 Sep 2024

Saeed

Clean room

A motor was running all night run, which made sleeping a bit difficult.

Self

4/10

Poor

20 Sep 2024

patrick

The carpet in my room was ripped and stained. The blinds were rolled, bent and stuffed into place half way up the dirty window. I changed rooms and the carpet stains were sticky. I'll pay more to stay elsewhere from now on.

2/10

Poor

15 Sep 2024

anh

check in time at 3 but i dont have my room to 4:30 pm . I stay 3 night but they do not clean my room.

6/10

Pleasant

10 Sep 2024

Cozette

The room wasn't to bad for the price. But the mini fridge didn't work, the bathroom floor was caving in and unsettling. We needed clean towels and toilet paper and I asked the front desk but they never brought us anymore. The assistant manager that was working the front desk on our last day wasn't very kind. Not the worst place to stay but wouldn't go there myself again.

Leisure Family_with_children

10/10

Exceptional

10 Sep 2024

Richard

You can't go wrong here...

Leisure Self

8/10

Excellent

03 Sep 2024

Ash

It’s a decent hotel but the front desk service needs to improve. They are extremely slow.
Housekeeping was mediocre. Not enough towels and the lotion bottle was empty. Hear from my sister that the shampoo bottle in her room was also empty.

Friends_and_family Family

8/10

Excellent

01 Sep 2024

Pedro

I would like my bed made every day not every other day.

Leisure Self

10/10

Exceptional

26 Aug 2024

Ariana

Great price

4/10

Poor

19 Aug 2024

Tamara

The staff was very kind and accommodating. The rooms were not very clean. The floors had crumbs on them. The air conditioner vent had mold in it. The bed sheets were clean but I wouldn't stay here again. The hallway smelled very bad.

Business

8/10

Excellent

16 Aug 2024

Michael

Good facility and easy parking. Cookies is the best.

Leisure Family

6/10

Pleasant

12 Aug 2024

Melanie

Needs renovation

My husband and I played a game. Guess what hotel chain owned this before it was a Hilton. We both said Days Inn at the same time. The front lobby is beautiful! Then you get to the dirty, worn out elevator… and it’s all downhill from there. The hallway carpet on our floor had a huge bleach stain against the wall like there was probably a throw up accident. It was an old hotel. Beds were good and pull out was comfy though. Gym was adequate and there were several options within walking distance for dinner. Loved the free parking!

Business

10/10

Exceptional

11 Aug 2024

Juan

Clean place, staff is respectful. Overal great stay.

6/10

Pleasant

26 Jul 2024

Rose

The property needs an update. Carpet in the halls and in the elevator were dirty. We didn’t get into the pool. It was also dirty around the pool. Room was clean, bed was comfy. It was quiet. Didn’t hear any noise. The bathroom sink would clog up every time we used it. Mentioned it to the person who checked us in. Nobody came by to check it. Check out took forever as there was only one person at the desk. It was an ok stay. We won’t be back.

Leisure

4/10

Poor

24 Jul 2024

Shelley

Just ok

Just ok. Carpet was ripped and dirty in the room. The ice machine started beeping very loudly at 4 am and kept me awake.

6/10

Pleasant

24 Jul 2024

Verified traveler

I had holes in my windowshade that didn't work, stained carpet, and sticky floors. I was also in the room next to the ice maker and had no idea how often people got ice, and at all hours of the night, until my stay. Not much you can do about it but got very little sleep.

Business

8/10

Excellent

24 Jul 2024

Amanda

Rooms were outdated. The hot tub was green. Overall mediocre.

Business_and_leisure Family

10/10

Exceptional

21 Jul 2024

Mark

They did a fantastic job of managing the Microsoft outage. I really enjoyed my stay. I will be returning.

Business Self

10/10

Exceptional

15 Jul 2024

Lilia

Friendly staff.

Leisure Family

8/10

Excellent

12 Jul 2024

Michelle Renee

Nice, clean and cozy, great bed. Pool is too small, a couple of kids in there and you have no room.About 1/2 hour from beach though.

Leisure Partner

4/10

Poor

10 Jul 2024

Patricia

Had a minor fire incident in hotel. No notification from management to evacuate only left because could smell smoke then the alarms went of. Had to ask firemen when safe to return to rooms. No management called room to make sure everyone was okay.

Business

8/10

Excellent

08 Jul 2024

Laura

Only stayed a couple of days, it was very pleasant.

Leisure Partner

10/10

Exceptional

07 Jul 2024

Paul

Clean and hassle free
Staff were excellent

Leisure

10/10

Exceptional

07 Jul 2024

Jose Javier

When I get to the place for acommodation
They told me my reservation was cancelled they book out

2/10

Poor

06 Jul 2024

Rolando

Hilton did not hold my reservation I had to scramble looking for another option.
Hilton claimed it was expedias fault.
At this time I just want to get a refund.

6/10

Pleasant

03 Jul 2024

Michael

Meh, Wouldn’t Stay Again

The location is great with many food options, grocery store, Target. I was surprised how filthy the hallway carpets were and the room was a little run down. Bed was squeaky, sheets and blanket weren’t comfortable and the pillows were small and only 3 for a large bed.

Self

10/10

Exceptional

03 Jul 2024

Juan

I like everything!

Leisure Family

6/10

Pleasant

29 Jun 2024

Victoria

Needs some upgrades! Funky bed—clean but needs to be replaced. Carpeting worn to a frazzle! Problem with grab bar. Almost would have had a law suit on your hands when it malfunctioned and I almost fell. Very poor for a HILTON.

Leisure Friends

4/10

Poor

29 Jun 2024

Not happy with my stay here at Hilton Garden. There were stains all over the counters, it looked like the cleaners could not even clean the most basic things. I’m talking about coffee, stains and Kool-Aid stains on the table. Basic stuff. The desk lamp did not work and they gave me some stupid excuse about, waiting for parts. Just an overall very below average experience. Front desk attendees were also bad at Answering questions, when they didn’t know the answer to something they just made it up instead of asking for help from a supervisor. Poorly trained.

Business Self

4/10

Poor

26 Jun 2024

DZIEM

Room and facilities are not very good for the price:
1) Stain on Sofa & Carpet
2) Coffee machine does not work

Leisure Family

10/10

Exceptional

18 Jun 2024

Ahmad Zaki Jaffer

Nice and quiet area

Leisure Family_with_children

8/10

Excellent

17 Jun 2024

faudjie

Nice

Everything was great except no complementary breakfast. It's $18.99 per person buffet style

Partner

10/10

Exceptional

12 Jun 2024

Verified traveler

Overall everything was alright. Thank you!

Business

10/10

Exceptional

10 Jun 2024

Very pleasant stay. Great value for the cost.

Business_and_leisure Family

10/10

Exceptional

27 May 2024

Shannon

Pleasant surprise for the price. Check in was easy, the room was spacious and had all that you would hope for even for an expensive stay some place else. There was a microwave, a fridge, a tub, the bed was soft and cozy. Breakfast was lovely even though that wasn’t included. Check out was later than usual so u got a little extra time. I loved it.

Leisure Partner