Name: Best Western Chocolate Lake Hotel
Address: Saint Margaret's Bay Road, 250, Halifax, B3N 1J4, CA

10/10

Exceptional

24 Jul 2026

Scott

x

10/10

Exceptional

22 Jul 2026

Riya

breakfast was soo good. very nice and clean hotel, great staff and amazing value for money

10/10

Exceptional

21 Jul 2026

line

Stationnement inclus
On a pris le taxi pour le centre ville
Bonne nourriture
Un peu vieillot mais les chambres étaient correctes et propres

Family

8/10

Excellent

18 Jul 2026

Paul

Breakfast was great

Partner

10/10

Exceptional

17 Jul 2026

Denis Gerald

It was great

10/10

Exceptional

14 Jul 2026

Stephen

Overall a great stay. 5 minute Uber down to the harbor was not bad at all.

Partner

10/10

Exceptional

13 Jul 2026

Amanda

Great property and beautiful lake

Partner

2/10

Poor

13 Jul 2026

Hasan

Major Disappointments & Poor Customer Service
Our 6‑day stay at this property was filled with avoidable issues and a surprising lack of customer service — especially disappointing as a BW loyalty rewards member visiting for our 25th anniversary.
The room itself was noticeably different from the photos online, but we were willing to overlook that. Housekeeping staff were friendly, and after the second day they began making the bed, removing trash, and replacing towels. However, the sheets were never changed once during our entire stay, which is unacceptable for a multi‑day booking.
The bathroom was dated, and the bathtub clogged repeatedly. But the biggest problem was the air conditioning. It worked during the day, but every night it would shut off for long stretches before randomly turning back on. This meant several sleepless nights, and despite mentioning it, nothing meaningful was done.
Breakfast was another daily disappointment. The options were extremely limited — only pork variations every single day, unlike other hotels that offer turkey or chicken alternatives. For guests with dietary restrictions or preferences, this was frustrating and showed a lack of consideration.
What made everything worse was the attitude at the reception. The staff were consistently rude and dismissive, even after I mentioned my BW loyalty status. We had emailed ahead to let them know we were celebrating our 25th anniversary, yet no acknowledgment, no gesture, not even a simple “congratulation

Family_with_children

10/10

Exceptional

12 Jul 2026

Taruna

we had been 2 days thr with my family ,i dont have any complaint on anything or any other staffs they were all fab and so friendly.
Beside the young girl at the reception who for me was a bit cold and not welcoming at all upon my check in .
we had almost 4 hours drive from cape breton to reach the hotel and getting such cold welcoming from a front staff which was suppose to be very friendly is not fine for me .
she upgrade my room and when i try to question her about it and my previous reservation she was not happy to give me explanation .
i could understand that the time i did my check in may be she was tired bcz it was late ,but just after me she immediately start smiling and talking vry nicely with the next guest .
i have paid equally and i think it my right to get an equal welcome .
i dont want to be harsh but this little thing spoil my mood completely but else all the other staffs were just fab ,there were a lady in the morning shift i think she Should be the manager and she was amazing .

Family_with_children

10/10

Exceptional

12 Jul 2026

William

It was clearly a high class hotel

10/10

Exceptional

11 Jul 2026

Mario

Clean room. Breakfast excellent

Partner

10/10

Exceptional

10 Jul 2026

catia

great breakfast and staff

Family_with_children

10/10

Exceptional

10 Jul 2026

Beth

Staff were lovely - and I mean all staff. From lady who looked after our room to the cleaning crew I met near laundry room. Everyone was professional, polite and welcoming. My only observation would be fix the toaster. Line up for toast was long. Breakfast was plentiful and delicious. Pancakes for kids were a big hit. Many thanks for a terrific stay!

Family_with_children

10/10

Exceptional

10 Jul 2026

Greg

We had wonderful rooms and enjoyed the views of the lake

10/10

Exceptional

10 Jul 2026

Kamryn

Beautiful view, great restaurant and patio

Self

10/10

Exceptional

09 Jul 2026

Joseph

Great stay, very comfortable.

8/10

Excellent

08 Jul 2026

Dr. Dev

Good but needed some maintenance. Lots of choice at breakfast.

8/10

Excellent

07 Jul 2026

Satinder Pal

Good clean place . 10 minutes drive from downtown halifax. Only thing that could be works on is the included breakfast is very basic.

Partner

10/10

Exceptional

07 Jul 2026

Ashley

Good

8/10

Excellent

07 Jul 2026

Kelsey

Great Breakfast

Family

4/10

Poor

06 Jul 2026

Werner

yes

10/10

Exceptional

06 Jul 2026

Larissa

Overall very nice hotel. Only suggestion is to have a deflector on the AC so that is doesn’t blow right across the beds.

Pet

10/10

Exceptional

05 Jul 2026

Nicole

Clean room, friendly staff, beautiful setting!

Family_with_children

10/10

Exceptional

04 Jul 2026

Eline

Clean room and a great front desk team. We had a lovely room with a lake view on our first visit. We'll definitely be back!

Partner

10/10

Exceptional

04 Jul 2026

Lucas

Great property, amazing staff.
Recommend!

Self

8/10

Excellent

04 Jul 2026

DAVID T

Decent hotel not far from venues and attractions. Breakfast was the high light. Comfortable room. Unfortunately the elevators were broken and hotel did not seem in a hurry to fix them.

Partner

8/10

Excellent

04 Jul 2026

Richa

We had dinner and breakfast..the food was delicious.rooms were clean and the property is good too. However, there was no kettle to make tea in the room..for an up maket hotel this is unacceptable. I called the receptionist and she said that I needed to Come down to make my tea.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Ojas

Stayed for 2 nights. Good location.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Lucy

Beautifull place.......food, room, view on the lake

10/10

Exceptional

03 Jul 2026

Kerrel

Best Western Cholate Lake is the ultimate spot if you are looking for calm, relaxing mornings by the lake with a delish array of breakfast items. The staff is courteous and always willing to help, and answer any questions you might have.
The property is well maintained, rooms are clean and has enough space to move around.
My family enjoyed the property, food and amenities. I would definately recommend for families, couples and even business Travellers as the hotel is not far away from the down town core.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

jeremy

So the pool , games room and gym are decent. The breakfast is quite good for included with the stay . The lake view is quite nice. You do have access to the lake to swim. It’s not obvious as there is no beach but there are a few spots to get in. It’s a 10 dollar taxi ride to downtown. It’s quite nice .

10/10

Exceptional

02 Jul 2026

Nicole

Terrific Hotel. Super comfortable beds

8/10

Excellent

02 Jul 2026

Alfredo

It’s a beautiful place the ambiance is grate I love the scenery by the lake

Business Family_with_children

8/10

Excellent

29 Jun 2026

Stephanie

Breakfast was fantastic. The room was fine for the four of us. The room smelled a bit funky and we had to ask for enough towels, which were brought to us quickly. No charging station for electric cars at the hotel. We could t control the AC easily. But the beds were comfortable and the staff was polite. The food at the restaurant for dinner was excellent and affordable. All in all, we are happy with our stay.

10/10

Exceptional

28 Jun 2026

Danielle

O

Family

10/10

Exceptional

27 Jun 2026

Claudia

Great breakfast, lots of parking. Everything you need for a comfortable stay. Great value for the price

Partner

4/10

Poor

27 Jun 2026

Wendy

The bedding is terrible, felt like paper, and the pillows were so uncomfortable.
I was not happy that because I booked with Expedia, they would not allow me to use the government rate, and it was $300 less then the regular rate, so I paid $527 for one night.

Friends

10/10

Exceptional

26 Jun 2026

Joanna

It was great location and continental breakfast was impressive!

Partner

10/10

Exceptional

26 Jun 2026

Xin

111

Friends

6/10

Pleasant

26 Jun 2026

Kevin

Comfortable beds - possible to hear tv from neighbouring rooms. Conversation and kids.
Breakfast is very basic self service with (plastic bowls, pates and cups).
Food in the hotel on an evening is ok. Would recommend going into Halifax - by taxi. Otherwise it’s a considerable walk

Friends

8/10

Excellent

25 Jun 2026

Robert K

Helpful staff, excellent complimentary breakfasts and good restaurant with reasonable prices.

Partner

10/10

Exceptional

25 Jun 2026

Carol

Great place to stay

Partner

10/10

Exceptional

24 Jun 2026

Jennifer

Very clean. We were unaware the restaurant was only open certain times.

Partner

6/10

Pleasant

22 Jun 2026

Kimberly

It was OK. The hotel is quite dated. And even though it’s on a lake, there’s no way to walk around the lake. And the first day we were there it was a beautiful morning. We wanted to sit on the patio to have our breakfast and it was closed for no reason at all. Very disappointing.

But it was nice to have a view of the lake to just relax and unwind after a busy day or at the beginning of the day with a cup of coffee

Partner

10/10

Exceptional

18 Jun 2026

Greg

We stayed in the older part of the hotel overlooking the lake, so we had a great view every morning. There was a window open when we arrived, making the room fresh! The room had 4 or 5 good lamps or lights around the room, so everyone had good lighting! Breakfast was always available in the morning with real blueberries!! Staff were so friendly and kept everything so clean!!

8/10

Excellent

18 Jun 2026

Julia

Great location in a quaint neighbourhood. Short drive to downtown. Older hotel but mostly well looked after. Good sized gym but no water cups or wet wipes to clean equipment after use. Many dumbbells were missing. Decent breakfast and the bar/restaurant was great.

Partner

10/10

Exceptional

15 Jun 2026

Kevin

Pleasantly surprised.

Friends

10/10

Exceptional

15 Jun 2026

Melissa

The restaurant was great and the view of the lake is fantastic. Great hotel

Partner

8/10

Excellent

15 Jun 2026

Shirley

Beautiful view, loved the chairs left out near the water to relax on

Partner

8/10

Excellent

14 Jun 2026

Margaret

Upon arrival we were told that the elevator was broken. We would have to walk up \"a few\" steps to our room. A few was 24. My partner has a disability and this was a really big deal for him. After really stressing the difficulty this caused, they were able to accommodate us and move us to another room in the tower were the elevator was working. We very much appreciated this. We were staying for three nights, so that change of rooms was very much needed. Ice machine was broken, but found one on another floor that worked. Breakfast was included and was quite good. We ate at the hotel restaurant for two dinners. Both times, the meals were delicious. Hallways were EXTREMELY cold. I was going to go for a swim, but as soon as I left my room and that coldness hit my body, I changed my mind. It was like that all three days. Room was nice. View was incredible. Free coffee machine in the front lobby made excellent lattes.

Partner

10/10

Exceptional

14 Jun 2026

Rhonda

Great location, great property

Partner

10/10

Exceptional

14 Jun 2026

Steven

Staff were helpful and friendly
Hotel is in a good location. Beside a lake

Family

10/10

Exceptional

12 Jun 2026

Darlene

staff great rooms clean

Family

10/10

Exceptional

12 Jun 2026

sherlene

My room was clean and had ample room.
All staff was nice and helpful. The restaurant had very good food and drinks. The breakfast that was included was always hot, fresh, and plentiful. The lake was beautiful and they had plenty of chairs to enjoy the calmness of the lake.
Thoroughly enjoyed my 1st visit to this hotel and I would definitely stay again

Self

10/10

Exceptional

10 Jun 2026

Anne

I can not say enough nice things about the staff at Best Western plus Chocolate Lake. All of them were very friendly and helpful. The hotel was always spotless and the restaurant in the hotel has very good food. I will be staying there for my future trips to Halifax.

Self

8/10

Excellent

08 Jun 2026

Morgan

It’s starting to show its age. The breakfast buffet is well managed.
The bar is small, but the food was decent. The arcade is a fun thing to have. It’s not an easy parking lot to maneuver with a pickup truck.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Jeannine

Beautiful lakeside hotel. Breakfast was delicious with lots of choices. We had dinner at the hotel restaurant and the meal was very good and reasonably priced.

Partner

10/10

Exceptional

08 Jun 2026

Niecy

Great location.
Professional and friendly staff.
Overall satisfied with the experience in the hotel. 🙂

Partner

10/10

Exceptional

08 Jun 2026

Karen

It was clean and the staff were exceptional. Look forward to visiting again soon

Self

8/10

Excellent

08 Jun 2026

Robert

I was really disappointed with our check in. I came here to celebrate my 50th birthday and we arrived early ahead of check in time and we left our bags behind reception to go to a look around Halifax which was great the receptionist recommended we check or call back around 1.30pm and our room could be ready then. On return at 1.40pm the receptionist (same one throughout our whole ordeal) said we should return at 2.30pm to check if the room was ready. At 2.30pm we returned and the receptionist said the room was still not ready and to return at the actual check in time of 3pm. We returned at 3pm and our room was still not ready, a little disappointed but 3pm was the check in time and the receptionist said to wait in the lobby and she would let us know as soon as the room was ready, I'm still ok at this point as understandable but had been given hope of an early check in and could have stayed in Halifax much longer. At 3.20pm the receptionist (still same one) comes over and says I can check you in now, as we follow her back to the desk she then decides to check somebody else into their room, i cant beleieve how rude after she had left the desk to get us and we followed her to the desk and then just left us there looking like idiots. She eventually checked us in and notified us that the room was in a different wing and the elevator didnt work their and you need to go up a flight of stairs, she did offer assistance for our bags but we didnt feel like an extra hour wait so declined

Partner

8/10

Excellent

07 Jun 2026

John

I liked that breakfast was offered. But it wasn’t that appealing

Friends

10/10

Exceptional

07 Jun 2026

Jessica Joan

The breakfast bar was quite nice, with hot food and several options. The staff was always friendly and helpful, and the room was clean. The spa tub jets did not work, however.

Partner

4/10

Poor

07 Jun 2026

Calista

I guess you can rent a room for a party and quiet time is not 11pm it’s 1am so if you book after a travel day., Good luck on getting sleep. We called front desk 6 times and they did not help at all. He said he was working by himself. ( which is not deemed safe either)

Partner

10/10

Exceptional

07 Jun 2026

Isabella

Everything was really clean, super friendly staff and beautiful location right on the lake!

Self

2/10

Poor

06 Jun 2026

Carmina

Broken elevator without any plan to get it fixed - was told waiting for a part.
Had to ask for help with the luggage up 2 flights of stairs. The issue was that there was no plan and it wasn’t offered.
It’s an expensive hotel and the service was not professional. There were no apologies and no financial compensation.
I’ve stayed there many times and this was my last.

Friends

4/10

Poor

06 Jun 2026

Alexa

Wasn't what the pictures had show, the elevator was broken and our room was on the fourth floor. Room was very basic and minimal supplies.

Family_with_children

6/10

Pleasant

03 Jun 2026

Kevin

The staff were incredibly nice and even upgraded our room. The downside was that the tub was dirty. My partner had to clean it before taking a bath. The Kleenex dispenser was empty. The room was very outdated.
This was my second time staying at this hotel and unfortunately the last.

Partner

10/10

Exceptional

03 Jun 2026

Mark

Best breakfast ever. Very happy with the well placed out breakfast items. Lots to choose from and very clean hotel. I will be back.

Family

8/10

Excellent

02 Jun 2026

Shona

Great breakfast friendly staff in dining room and bar. Room spacious and comfortable bed.
Unfortunately we were given a room that was on the same floor as a hockey team and dancers who were young and did not give thought to other guests so had two very disturbed nights.
I think it would have been better to allocate other guests to a different floor so that the kids were just disturbing themselves and their Parents.
Reception when mentioned this just apologised and hoped when we stayed again this would not happen.

Partner

10/10

Exceptional

02 Jun 2026

amir

I liked it

Partner

8/10

Excellent

01 Jun 2026

Eric

This is a nice hotel that borders on a lake. The rooms are large and clean and the bed was very comfortable. No complaints except the elevator was out of service. It was also centrally located to the downtown.

Self

10/10

Exceptional

01 Jun 2026

Glenn

Spent 6 nights at this hotel. Great location for our needs and easily accessible. Room and overall hotel was clean and tidy. Included breakfast was great with many choices to start the day. Had supper only one evening (as we had plans otherwise most days)....menu choices were good and food was great. Overall very good stay...we will be back!

Family

6/10

Pleasant

31 May 2026

Mary Rose

We recently stayed for one night (Saturday to Sunday in May) and overall had a good experience, mainly because of the excellent staff. Everyone we encountered was friendly, welcoming, and helpful throughout our stay.

That said, I paid $503 for one night, and I honestly feel that was too expensive for this type of hotel. I understand it was a busy weekend and demand was likely high, but the value didn’t quite match the price point.

One of the main reasons we chose this hotel was the arcade for our 9-year-old son. Unfortunately, the arcade felt very outdated, and several machines were unavailable or not working. It was disappointing, and my son didn’t enjoy it as much as we had hoped.

The pool was good, and I appreciated that there was a lifeguard on duty, which added an extra level of safety for families.

The room was clean, but not exceptionally clean. There is definitely some room for improvement when it comes to overall cleanliness and attention to detail.

Overall, it was still a good stay thanks to the outstanding staff. They were the highlight of our visit and made us feel welcome. With some updates to the arcade, improvements in cleanliness, and more reasonable pricing, the experience would be much better.

Family_with_children

8/10

Excellent

31 May 2026

tracy

good hotel on edge of halifax,our room had great lake view,car parking good,breakfast fine and evening meal was really decent.staff good too

Partner

10/10

Exceptional

30 May 2026

Aseem

Overall it was great!

Family_with_children

6/10

Pleasant

29 May 2026

Jeff Thomas

We liked the hotel's location and the room was clean. Staff were friendly. We encountered a few issues. Without notice there was no housekeeping service the Sunday night we stayed. Not a huge deal but a heads up would have been nice. The elevator to our floor was out of service the entire time we were at the hotel. Not the end of the world, but not ideal when bringing luggage up or down when checking in or out. The air conditioner in our room worked but was very loud and made strange sounds. We did have someone look at it which helped for a few hours. The strange and loud (very loud at night) noises persisted during our entire stay.

Family

10/10

Exceptional

28 May 2026

Lijuan

Every thing is good, especially for dogs

Pet

10/10

Exceptional

28 May 2026

Peter

Helpful, courteous staff. Good location in an attractive area and close to downtown Halifax. Great breakfast and I enjoyed dinner.

Partner

2/10

Poor

28 May 2026

Austin James

After providing our check-in time, we were made to wait for 25 minutes in the lobby before being given our room. The room was not in too good of shape with holes in the sofa and damage to the kitchen, not as pictured. The elevator was broken with no firm timeline of repair. A sign posted stated it wouldn’t be repaired till the end of May. No prior warning or offer of a discount for the inconvenience. The hotel expects you to carry our luggage all the way to the top floor with no offer of assistance, we complained multiple times with no resolution. housekeeping entered our room with the do not disturb sign on our door. We again complaint to the staff with no resolution. Kids were running in the hallway utill 11 PM at night on multiple occasions.
They are charging a lot of money with little service or accountability for standards.

Partner

8/10

Excellent

25 May 2026

Rajkumar

Very good

Family_with_children

8/10

Excellent

24 May 2026

GARY

Enjoyed our stay
Great breakfast

Friends_and_family Family

8/10

Excellent

24 May 2026

Chris

The only downside was the elevator was not working during our stay. Not a problem for us, but someone with mobility issues would likely have had issues.

Partner

8/10

Excellent

24 May 2026

Diane

Hands down the best free breakfast! and staff are super polite and friendly. The hotel itself is starting to look a bit dated, but the beds were comfortable and clean, quiet hotel too. the bar and restaurant as well as the lake are so nice - there is a nice patio outside you can sit and have your drink or breakfast with a lovely view. free coffee bar is nice touch in the lobby area. Unless needing to be in this specific area (I prefer to be downtown Halifax), I also prefer more updated rooms but for the all the other reasons and price for the room I would recommend it if needing to be in the area.

Partner

8/10

Excellent

24 May 2026

Karissa

Good location for Gymnastics competition. Breakfast and location near mall was prime.

Family_with_children

10/10

Exceptional

23 May 2026

Aliyyah Haya

The location of the property was excellent. Easy to access and Chocolate Lake is stunning.
The highlight of the stay was the daily breakfast and the breakfast staff. They were extremely attentive and warm and helped our mornings start out great. Very happy with our stay and highly recommend this property for families.

Family_with_children

2/10

Poor

22 May 2026

Heather

I booked a room through Expedia and purchased cancellation insurance. Upon arrival at my room, I noticed a strong smell of smoke that made me nauseous. I immediately took my key back to the front desk and said I would not be staying, would be cancelling my reservation, and said I would be requesting a refund. The front desk clerk then said, \"Do not worry. We will refund your fees.\" I contacted Expedia and they said they woukd ask the hotel directly if they would refund my money. They came back and said the hotel had denied the request. This is contradictory to what I was told. I do not recommend this hotel.

10/10

Exceptional

22 May 2026

Anna

A great place to.stay and explore Halifax and surrounding areas. Staff is friendly and service excellent . We had dinner at the restaurant and food was delicious . View of the lake was beautiful. Breakfast was great . I recommend it

10/10

Exceptional

22 May 2026

Mary

Awesome place.

Family

10/10

Exceptional

17 May 2026

Jeffrey

Good breakfast included.

Partner

10/10

Exceptional

14 May 2026

Zoe

Great hotel, food at the restaurant was very good.

Friends

10/10

Exceptional

14 May 2026

Itzhak

Great.

Partner

10/10

Exceptional

13 May 2026

Anja

The hotel is clean and the breakfast is decent but nothing special.

Family

8/10

Excellent

12 May 2026

Treena

Great spot for family visit. Appreciate the breakfast, coffee and easy parking. Helpful and friendly staff.

10/10

Exceptional

11 May 2026

Frank

Great room, friendly staff and the best breakfast and restaurant

Partner

10/10

Exceptional

10 May 2026

Misty

The Lakeside bar was the perfect place to relax and work. The staff were great and always helpful. I loved having a view of the water and a space to walk around outdoors.

Self

4/10

Poor

10 May 2026

Charlene

The noise level was terrible, i paid $300 to not sleep almost all night. People opening and closing doors half the night and laughing and banging things in the hallways.

Partner

10/10

Exceptional

09 May 2026

Heather

Everything about the hotel was excellent! The staff were friendly and welcoming. Breakfast was top notch every morning and the view of Chocolate Lake was amazing!

Partner

10/10

Exceptional

09 May 2026

Keisha

The staff was friendly the room was great and breakfast was excellent!

Partner

10/10

Exceptional

09 May 2026

sameer

Nice stay Higly recommend, Stayed 5 days no complaints, good customer service