Name: Sleep Inn Decatur I-72
Address: 3920 E. Hospitality Lane, Decatur, 62521, US

4/10

Poor

23 Jul 2026

Brandon

The first room had not been cleaned, but they were quick to get me into another that had been prepared.

2/10

Poor

03 Jul 2026

Michelle

Terrible the hot tub did not work in the pool was closed every morning for maintenance, so I didn’t even get to swim in it. The owner even said that the hot tub has been down for two years, but it’s not posted on the website. The free breakfast comes with no meat, no sausage or bacon just and gravy and waffles. You can tell the hotel is very ran down and needs some very good maintenance and cleaning.

Friends_and_family Family

2/10

Poor

26 Jun 2026

Kiara

First off my shower was as if someone just stepped out of it. I travel with disinfectant spray and wipes for cases like this. I cleaned the shower myself. Went to pool, got in and body started itching. Check out is at 11am, I left the hotel around 830am and came back around 10am my key was turned off. I called and requested my key to be activated and staff member hung up on me. I went to front desk, made my complaints and asked for key to be activated and staff member made it as if I was lying and didnt want to hear my complaints, we argued and I end up being barred just for an honest opinion and expressing my concerns for future travelers.

Self

4/10

Poor

21 Jun 2026

Romaine

Shower light didn't work, bathroom exhaust makes a lot of noise, one mattress the bed sunk in when sitting or laying on it, tv remote on/off button or volume buttons didn't work. Had to adjust volume or on/off on the tv itself, carpet by the bed was sticky so bare feet not recommended, ice machine on our floor did not work, hot tub was not functioning and was empty. When I booked it indicated there was a hot tub. Pool was available and water nice and warm, but unfortunately, the night we were there, there were a lot of kids in the pool, and they weren't considerate of any adults in the pool. There wasn't any adult supervision for the kids for the first part of them being there. They came later, but the cannon balling and splashing in my face by the kids still continued. I understand kids want to have fun and will be loud and splash, but this was in excess. The wifi connection kept going in and out. This affected the TV and phone. There wasn't anyone at the front desk in the morning to let management know of these situations. The gentleman checking us in was very nice. The breakfast was nice. The hotel was easily accessible of the main road. There was a great pizza place nearby.

Family

2/10

Poor

15 Jun 2026

kawaryhatti

The jacuzzi hasn’t worked in over a year and the beds are hard as concrete. The place is full of “ seasonal “ workers and they party and get drunk all night in the parking lot and at the pond out back.

Self

2/10

Poor

12 Jun 2026

Heather

Was attacked by a Pizza wood in the room, which caused infection in my leg.Maybe leave early from my stay at four in the morning was an absolute horror show there

Family

4/10

Poor

10 Jun 2026

Patricia

The parking was convenient, staff at check in was very nice and the room carpet was updated. That's the best I can say. We booked here for the hot tub, but it wasn't working. Pool room was dilapidated. For both rooms, light switch to enter room didn't turn any lights on, so we had to enter a dark room alone (sister's room was on a different floor). Room smelled musty, toilet seat was cracked, shower was tiny, no water pressure so i could barely wash my hair, no soap or shower gel for shower, robe hook was just sitting next to sink, no bedside lamp on one side, and bed had seen better days. The king was ok for a single person or two people would have rolled together or out! In my sister's room, the window shade was full of holes, very tacky looking and let light in. Breakfast was a joke. Nothing but eggs, biscuits, bagels, cereal. No bread, yogurt, or milk. They did have waffle maker but not sure if there was batter. Apple juice was very watered down. Was just happy to leave in the morning.

Family

6/10

Pleasant

09 Jun 2026

Tuesday

I didn’t like how my toilet stopped up and called for assistance and never got it had to go to front desk and they gave me one I had to do it myself!

Self

8/10

Excellent

04 Jun 2026

Tuesday

Good

Partner

2/10

Poor

04 Jun 2026

Michael

They turned the water off and could not give a ETA on when it would be turned back on so I had to walk across the street to a truck stop for a shower. Also on the website at advertises that they have a jacuzzi and they do not

Self

2/10

Poor

26 May 2026

Nicole

Stayed here to use hot tub and it was broke. Hotel smelled like weed. Room and pool were dirty.

Family_with_children

10/10

Exceptional

25 May 2026

Amy

The staff was friendly and helpful with check in and gave extra towels when needed we were a little disappointed the hot tub was out of service but we will definitely stay again!

Friends_and_family Family

6/10

Pleasant

19 May 2026

Tom

.

6/10

Pleasant

19 May 2026

Anthony

Great convenient location right off the highway. Rooms are showing some age and need updating/restoring, but are clean.

Self

2/10

Poor

18 May 2026

Lisa

This was a dirtiest hotel I’ve ever been in. When does were open windows and people were smoking marijuana? It was going through the whole building. everything was dirty. The floor hasn’t been mopped in months. Windows are dirty. When you first walk in it was disgusting. We actually left and paid for a different hotel. Do not even try to stay here. It’s bad.

Partner

2/10

Poor

17 May 2026

Tom

Dirty room, terrible plimbing

Friends

10/10

Exceptional

16 May 2026

Lacie

Hot tub was out of order but the heated pool was relaxing . We really enjoyed our stay. The staff was very friendly and helpful ...even our 5 year old son talked and laughed with them over breakfast .

Friends_and_family Family

4/10

Poor

13 Apr 2026

Richard

Lots of maintenance needed in the room I stayed in. Bathroom sink that didn’t drain well. Holes in the window curtains. Upholstered chair that had seen better days long, long ago. Cigarette burns in the shower stall. Kind of a mess!

Self

10/10

Exceptional

11 Apr 2026

Rachel

No longer has hot tub

4/10

Poor

29 Mar 2026

Shannon

Bed was uncomfortable as were the pillows. Front desk lady wasn’t pleasant. When asking about the hot tub. It’s been broken for a long time. One of the main reasons we picked that hotel. Did not like booking through Hotels.com as if the refund issue.

Partner

4/10

Poor

14 Mar 2026

Gary

The elevator was a rough and scary ride. Just 3 floors. It had no inspection label that is required by law. The window in the room would not close tight-the wind whistled through the entire stay. The complimentary breakfast was empty with 2 hours left and no one around to fill it. Will not stay there again.

Partner

10/10

Exceptional

12 Mar 2026

sean

Easy check-in process allowed me to go straight to bed.

Friends_and_family Friends

4/10

Poor

03 Mar 2026

Wilma

The staff was very nice and accommodating. The service was wonderful the rooms not so much doesn’t look like they put money back into the rooms. I had to change rooms three times. The third room ended up being a king suite it was the cleanest of the three.

Self

10/10

Exceptional

29 Jan 2026

Jessica

Clean rooms staff was great breakfast was awesome and kids loved the warm swimming pool wish the hot tub would get fixed thats what i love the most

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Jay

Staff

2/10

Poor

28 Dec 2025

Shawnna

The rooms were nasty. Even seen a cockroach in the middle of the night. I will never stay there again.

8/10

Excellent

06 Dec 2025

Stephanie

Staff

Friends_and_family Family

8/10

Excellent

06 Dec 2025

Michael

Great staff

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Cassandra

Room was clean, check in was easy, staff was helpful.

Partner

4/10

Poor

04 Nov 2025

percy

room neglected, i asked for clean bedding covers and every single one he brought me were stained extremely bad. But he stated that they were clean. Also, the shower curtain wasnt the cleanest and the towels in the pool area wasnt swapped out for clean ones. The hot tub was out, but when I filtered for a hot tub when looking to book the room at the hotel it said it had one. But it emptied. The pool area had like molded looking walls inside the pool area.

Business_and_leisure Self

2/10

Poor

02 Nov 2025

Billie

This room smelled from the moment we walked in. We checked in and went to our room. I layed on bed for an hour while we were waiting on my daughter to get off work. We left and went to supper returned around 10 pm. I immediatly hopped into bed. My husband watched some tv. The next thing i know he is telling me there were roaches. We left immediatly. The next day when i woke up in a different hotel i had bed bug bites all over me. I am furious. Hotel manager is ridiculously rude. No refund we paid for 4 nights didnt even stay one night. On top of that expidia will not honor a refund. Disgusted ¹

Leisure Family

8/10

Excellent

29 Oct 2025

Ryan

Friendly staff

Business

2/10

Poor

27 Oct 2025

Tania

Terrible customer service

I booked this hotel so that my kids could swim there over the weekend, when I got there to check in they had a sign up saying their pool is down and refused to give me a refund.

2/10

Poor

27 Oct 2025

Christopher

I had to change rooms 3 different times before I found one clean enough for me to sleep in and that room didn't even have power but it was clean so I dealt with it. Rooms had bugs, mold, soap scum and hair. I will never stay here again. I don't know how they charge as much as they do per night.

Business Self

8/10

Excellent

07 Oct 2025

Laura

The staff was friendly and helpful. Location is great and the price was good.

Business_and_leisure Family

8/10

Excellent

01 Oct 2025

Randall

Hot tub did not work. The place was a dump the only thing good was the staff

Leisure Family

10/10

Exceptional

29 Sep 2025

Tara

Yes

Partner

2/10

Poor

23 Sep 2025

Macy

We got the king suite and within 30 seconds of being in the room we saw four roaches crawling out of the couch. We immediately went down and asked for a refund and he said we could not get one had to call in the morning. I called in the morning and got $25 credit on my stay which is not even half of what I paid for the room! I do not recommend this hotel for anyone unless you want to go home with bugs.

4/10

Poor

21 Sep 2025

David

The property is old and needs a lot of maintenance done on it. Loose fixtures, loose towel holders. The sink only trickled water. How could the cleaning person not notice and report to maintenance? I would stay elsewhere next time.

Business Self

4/10

Poor

07 Sep 2025

Casey

Needs updated

Leisure Family

2/10

Poor

31 Aug 2025

Verified traveler

Very disappointed

The room was not the cleanest . Tv didn’t work, bathroom door barely closes and the lock on the shower door was broke can’t latch it to take a shower.. some of the linens were dirty.. very disappointed.. paid money for this and nothing works

Friends_and_family Family

2/10

Poor

19 Aug 2025

Thomas

I had to move from my first room because of issues with the toilet seat. Next room the TV remote was not working and lights in the bathroom and shower area were not working. I asked for clean towels for my second night and when I returned from my travels that day, nothing had been done.

6/10

Pleasant

06 Aug 2025

Kimberly

Zero stars, do not recommend.

First room had black mold on ceiling and on the desk chair, linens were damp, and room smelled of mold and mildew. Were moved to a second room, lights, TV, and hair dryer didn’t work. Linens were damp in this room also. Moved to a third room, smelled of cat pee, and linens were damp in this room also. If I could give zero stars, I would. The only saving grace was the one staff member was very friendly and helpful. Otherwise, terrible.

Friends_and_family Family

2/10

Poor

02 Aug 2025

Carol

The pillows, blankets, mattress and sheets were stained yellow. We went to the front desk and asked for different rooms.He gave us two rooms next to each other this time, and those rooms were also unacceptable. The bedding wasn't damp in those rooms, but the pillows, blankets, mattress and sheets were also stained yellow. We could not stay there, so we left. He didn't give us a receipt & said that I need to call tomorrow when the manager was there to get my refund. .

Leisure Family

4/10

Poor

26 Jul 2025

Shontrale

Not what I expected!

Partner

10/10

Exceptional

22 Jul 2025

Joan

Clean and friendly staff

Business Partner

4/10

Poor

24 Jun 2025

Emeshia

Was only 10am and checkout lady hassled us about checking out. Told her checkout wasn’t until another 2 hours and she stated “what time is it” very unprofessional. Hot tub not working. Pool extremely hot. Room was not clean. Stains on the comforter! I’ll stay elsewhere next time because this place has went downhill!

Leisure Family_with_children

2/10

Poor

23 Jun 2025

Darcy

Not Family Friendly

This was a terrible stay for our family. From a moldy pool, to ripped window screens, razor blades on the sidewalks, and zero sense of security. In a poor neighborhood to say the least.

Friends_and_family Family

8/10

Excellent

17 Jun 2025

Tammy

Your property was the most reasonably priced for the length of stay that I needed, with the best reviews. The room was clean and the staff friendly, especially Sharon, she was great! The other employees kind of ignored everyone and just went about whatever they were doing. When I checked in, the gentleman at the front desk was kind and polite but I had to go back the next day to have my points added to my rewards program. My room was supposed to be cleaned after 3 days, but it was 4. I had to ask for my trash to be removed. Breakfast offeriengs were very minimal. It was clean and I wasn't there all day so it was a nice place to stay for my needs. It was not convenient to the location I was visiting but neither were the other hotels.

Leisure Self

4/10

Poor

16 Jun 2025

Natalie

Broken tv remote, lamps missing bulbs by bed, the window in room did not lock and i was on the first floor so, anyone could get access, pool nor hot tub was available the 3 days i stayed. It's in the middle of nowhere with nothing close in walking distance for those that have no transportation on a stay. This one is on the Do not stay again list!

Leisure Self

8/10

Excellent

08 Jun 2025

Verified traveler

Pretty good

The room was very comfortable, very cute style. The breakfast wasn’t the greatest but it was still breakfast lol can’t complain

Partner

2/10

Poor

07 Jun 2025

Victoria

DONT STAY HERE
Upon arrival, the hotel exhibited a pervasive unpleasant odor. Despite this, we checked in, only to discover our room had a strong mildew, smoke, and decaying animal smell. Furthermore, several electrical outlets were non-functional, a light switch was inoperable, and the refrigerator was not cooling. The pool was visibly unclean, the hot tub was out of service, and the bedspread was stained and soiled, necessitating sleeping without blankets. The front desk offered no resolution beyond a more expensive room upgrade. Consequently, my children and I endured these substandard conditions. THEY ALSO WILL NOT REFUND YOUR MONEY

Friends_and_family Family

6/10

Pleasant

22 May 2025

Ana

two people were able to walk
Into our room, one being housekeeping, without knocking.

Business_and_leisure Family_with_children

2/10

Poor

20 May 2025

Mark

absolutely disgusting... bugs, brown liquid on the walls, mold in the door ways, mold in the pool, broken hot tub with caution tape around the broken concrete... people seem to live in this hotel. NOTHING like the photos.. DO NOT BOOK

Leisure Family_with_children

8/10

Excellent

16 May 2025

Stephen

The room decor needs to be updated. I like that it was located close to the interstate.

Business_and_leisure Family_with_children

4/10

Poor

11 May 2025

Teric

They have a sign that states if you want clean towels you have to bring down your other towels. Seems lazy and inconvenient for the

Leisure Partner

10/10

Exceptional

11 May 2025

Qubia

Great

6/10

Pleasant

27 Apr 2025

Maegan

So so

It was very last minute for us, but the room was not clean. We have to call housekeeper to vacuum the couch bed that was supposed to be a queen sized bed. When we took the couch cushion off, there was so much stuff underneath. Q tips, crumbs, etc. there were cigarette ashes on the air conditioner and several spots just not clean. This really was very last minute and the second night I felt a little more comfortable. Housekeeping did come up immediately when we contacted them and we appreciated that.

2/10

Poor

27 Apr 2025

Tracy

Do not recommend at all

Checked us into the wrong room, moved the next day to the correct room only to find out there was no hot water, so moved to another room. The breakfast was awful, we ate out the next day. Hot tub not in working order. No rooms had a bathtub like i had booked for, they all were small walk in showers. All 3 rooms had stains on the sheets. Tried to add pics and it won't allow me to upload. Cheaper rate for a reason! The long blonde lady manager was nice and helpful. The Friday night shift man was no help and no care to correct their mistake and would not switch us to the correct room with 2 beds and bath instead of the 1 bed and shower that he gave us. And if you book any 3rd party, they will not refund or credit back just a word of advice. That should've been pur first clue when we walked in and signs are up that say that. Obviously they have a lot of unhappy people! Speaking of which there was 4 complaints and rooms wrong when we were there for the 2 nights.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Shelly

I found the desk clerk, Shannon to be the most polite desk clerk I’ve encountered in the last 4 years. She was pleasant and very helpful!

2/10

Poor

20 Apr 2025

Jeremy

Filthy and Moldy

Room was filthy and mold on the walls. You can tell property employees and owner don’t care about anything! Pictures and reviews are deceptive.

Business

10/10

Exceptional

02 Apr 2025

delihah

Ik

2/10

Poor

01 Apr 2025

Nichole

There were bed bugs in the room that I stayed on my third visit. I have pics and videos of them

Leisure Partner

10/10

Exceptional

11 Feb 2025

Delihah

Nice

6/10

Pleasant

11 Jan 2025

Angela

Thin walls, not the room I was expecting

Leisure Partner

2/10

Poor

10 Jan 2025

Paul

No good

Shiva owned, dirty, marijuana smell was intense, remote did not work, room not really clean.

Business

10/10

Exceptional

05 Jan 2025

Jennifer

Excellent service for the $

We frequent the Sleep Inn when we have business in Decatur and Sharon is awesome! Very friendly and helpful service good hot breakfast options in addition to quick sweets….definitely a solid recommendation for staying here

Business

8/10

Excellent

10 Dec 2024

george

Decatur, Illinois state

The security lock on the door was broken, falling off the shower and water in the sink for look very low pressure not very good. Other than that the room was relatively clean. It was kinda outdated but other natters it was it was OK. Good condition.

Business

10/10

Exceptional

09 Dec 2024

Jennifer

A gem of a place

This hotel is a gem of a place to stay…quiet clean has a good breakfast and a friendly front desk staff

Business

6/10

Pleasant

12 Nov 2024

Stephen

Did not like the bathroom/exhaust fan hanging from the ceiling. The plastic around the paper coffee cups was sticky. We could not get internet. Corners could have been cleaned better.

Leisure Family

2/10

Poor

06 Nov 2024

Justin

WORST HOTEL IVE EVER STAYED AT!! MOLD IN THE HOTEL.DO NOT STAY!! WARNING!! Dangerous! ALMOST BURNED MY HAND SCOLDING HOT WATER IN SHOWER PLEASE READ...

Spent 2 hours going back and forth to front desk before we actually got in a room that worked for us.problems with literaly everything in the room.

Had to switch to 3 different rooms..door was open when got to room.shower dirty towels on floor..stains on everything walls..floors ..lamp shades..they do not replace or clean anything period..also its dangerous alongside bed were pieces of metal sticking out.luckily we didnt hit our legs could have caused a serious injury..to top it off there was mold in pocket door of bathroom .so we asked for another room..got to other room fridge didnt work and smelled horrible..tv didnt work front desk got it to work after 15 minutes.clock didnt work or phone.stained everything again.beer cans behind desk+trash .we were over it and at least was sleepable barely but we were beat so we went to sleep.woke up and no hot water didnt work at all.so we got moved early in morming just to basically take showers ..front desk was rudest lady ive ever talked to in my life she did not care. Got into 3rd room and it barely passed as a,working room but at least water worked.so i thought.after 10 minutes i was about done when water began to get so hot that when i went to shut off lever it felt like a stove it was so hot.if i left my hand on there 1 more second would have scars. I REPEAT DO NOT STAY HERE!!!!

Friends_and_family Friends

2/10

Poor

25 Oct 2024

Emily

Do not book at this hotel. It’s filthy. They gave me a room that was occupied by someone already and when we opened the door the floor was covered with clothes. It looked like the people lived there. Could not even see the floor. When I told management they didn’t even bat an eye said they have a lot of those here. Gave me another room and the hall smelled of weed and room had stains everywhere, drips down the wall, sheets soiled. The pool and hot tub not working. We didn’t stay obviously. They said they would happily speak with expedia to refund and when that time came they hung the phone up on expedia and then refused to answer. Expedia did return my money but the whole experience was awful. The person I dealt with at hotel was Sharon and she lied.

Leisure Family

8/10

Excellent

12 Oct 2024

Criquett

Front office was cordial. Room clean. Very nice breakfast. Shower had a very large crack in the bottom that had been glued, and not attractively. Slight musty smell in room but I wondered if it was the a/c unit. Bed comfortable. Convenient for an overnight stay on a road trip.

Leisure Friends

4/10

Poor

16 Sep 2024

Mike

The check in went well and the desk person was knowledgeable about things we asked. The continental breakfast are was not well maintained or monitored. Unkempt trash areas,mold on one of biscuits, limited selection of items. The pillows were not conformable ar all. Not a good night if sleep in them. The property seemed aged with some upgrades, but needing more upgrades. Not a good representative of a choice line.

Leisure Partner

10/10

Exceptional

06 Sep 2024

Gary

Our go-to

Comfy, good location, clean. Repeat visitor. Occasionally we stay somewhere else just to see what it's like, but we always end up back at the Sleep Inn.

Partner

4/10

Poor

25 Aug 2024

Patricia

Room wasn't very clean had stuff on the walls that could have been washed off.
Food was icky for breakfast.
Staff was okay.

Business_and_leisure Family

2/10

Poor

25 Aug 2024

Leif

Rooms smelt musty badly

Leisure Family_with_children

6/10

Pleasant

19 Aug 2024

Shannon

The actual room was pretty clean itself. The hallways and common areas were not clean There was trash on the floors, full trash cans sitting outside the rooms and a funky smell in the hallway. The milk for the breakfast was a week past expiration date.

Leisure Family_with_children

2/10

Poor

03 Aug 2024

Tara

Hot tub does not work pool was dirty sheets on bed was dirty asked for more they didnt have any..mattress was stained really bad..all carpets were dirty had no water in shower or sink

Leisure

4/10

Poor

03 Aug 2024

Cynthia

DO NOT BOOK THIS HOTEL!

Before we made our reservation, I looked at the reviews and saw how they weren’t very good. But this location was convenient for us so we went ahead and booked. What a mistake. Trash in the parking lot when we arrived, no one at the front desk and rang the bell and waited a good 5 minutes. The person who arrived seemed put out. Got to the room and the AC was turned down to 60, so it was freezing. Found the toilet paper holder ripped from the wall. Realized that the AC was turned up so high because there was mold in the room on the bathroom door and along the floor of the bathroom. Too much moisture in the room. They of course didn’t have another room available, so we stuck it out. Next morning checking out, the manager was supposed to be manning the front desk but she was taking to some folks in the breakfast area. She saw me waiting, said I’ll be right there, and proceeded to talk for another 5 minutes before coming over to help me. Horrible! Will never go back. Do not book this place!

Partner

2/10

Poor

01 Aug 2024

Paul

Don’t stay there

I killed a bug. Roach or a bed bug. Packed up my stuff and left. The place is dirty and falling apart.

Business Self

2/10

Poor

31 Jul 2024

Paul

Don’t stay there

I killed a bug. Roach or a bed bug. Packed up my stuff and left.

Business Self

2/10

Poor

29 Jul 2024

Christi

DO NOT STAY HERE! We checked in and went to our room, locks on the door do not work, no soap for handwashing, soiled linens on the bed, have to have the light switch turned on to turn on the room fridge, ceiling cracking, bathroom disgusting. We were in our room maybe 15 mins before calling a different hotel for a room and immediately checked out. Staff did not care or ask why and will not issue a refund. Seriously do not book this place. The pictures are NOT showing how gross this place is.

Leisure Friends

8/10

Excellent

12 Jul 2024

Earl

Very nice people

Leisure Family_with_children

4/10

Poor

24 Jun 2024

Ronald

Never again

Definitely very uncleanness. I felt it was to the point of unhealthy. Make sure and pack house shoes and throw away after the stay. I realize the price is not for five star and I have had a lot cleaner for the price. Also the same trash was on the floor in the elevator for 4 days and someone had blown their nose on the wall. The pool and the lobby bathroom were even worse.

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Shannon

Staff was very friendly. The rooms were nice and clean

Leisure Family_with_children

6/10

Pleasant

17 Jun 2024

Tori

We have a 18 mo toddler there were doors open to maintenance room where cleaning supplies and mops are and a room that has air conditioners are my toddler ran into both rooms didn’t hurt himself because we hurried to get him away but still should of have been doors closed. The food for breakfast didn’t taste well

Family_with_children

8/10

Excellent

07 Jun 2024

Justin

Having a lake right outside the window was amazing. The hotel appears to be getting slowly remodeled, and it desperately needs it. With all of this being said though, this place has hands down, not even close, the best staff I've ever encountered. The 2 ladies that we encountered were friendly, professional, and EXCELLENT at what they do. Hopefully, when we come back to the area, this location has finished the much needed work AND kept these 2 ladies!!

Leisure Family

10/10

Exceptional

03 Jun 2024

kent

Nice area with easy parking, good restaurants and shopping.

8/10

Excellent

30 May 2024

Angelina

Good for a stop over visit.

Bed comfortable. Room musty smell. Arm chair in room, dirty arms and back. Shower small. Breakfast ok, warm coffee.

Self

6/10

Pleasant

30 May 2024

Marcus

No elevator

Business Self

2/10

Poor

28 May 2024

Rochelle

THE WOMAN WHO WORKS AT FRONT DESK IS BEYOND RUDE, POOL WAS DIRTY AND DAMAGED, NOISY NEIGHBORS, SPA DIDNT WORK, SLIPPED IN SHOWER

Leisure Family_with_children

4/10

Poor

25 May 2024

Jesus

Hotel was on construction/ roof ploblen humid and smell room

Business Partner

6/10

Pleasant

25 May 2024

Maria

It's a decent place but our window wouldn't close/clock it was broken. Breakfast was good. For a day it's decent

Leisure Family_with_children

10/10

Exceptional

13 May 2024

cherish

I would love to stay here again

Leisure

10/10

Exceptional

13 May 2024

Cheryl

Courteous check-in and staff. Clean room, great breakfast.

Business_and_leisure Partner

2/10

Poor

05 May 2024

Erin

Our reservation was cancelled without notification.

Leisure Family

10/10

Exceptional

01 May 2024

JUAN CARLOS

Nice

Business Self

6/10

Pleasant

29 Apr 2024

Verified traveler

Horrible visit

Check in procees took too long, the front desk person had to call someone else he didnt understood my reservation.Bedding was dirty, curtain rod for window broke, hook in bathroom to hang towels on broke. Only half a roll of tissue in room. This was my worst stay ever.

Friends_and_family Family

8/10

Excellent

29 Apr 2024

Christal

The good, the bad, and there was no ugly!

The good: Front desk staff was extremely helpful! The man working when I checked in late at night went out of his way to get me a laundry cart to help carry my belongings in when another guest had the baggage cart. Breakfast amounts were plentiful and regularly restocked. The pool was clean and warm! The beds were comfy and the room was clean!

The bad: Breakfast attendant was loud and appeared to enjoy complaining. Breakfast had the same options both mornings we stayed. The hot tub had been drained and was not in working condition. There was a probable towel shortage...we had to ask for towels for the pool and when we asked for towels for our room, the staff asked if we had any upstairs that could be washed. We didn't, however, as hotel staff had taken our used towels hanging on the hooks but had not replaced them. One of our keys had to be reprogramed and the person working the front desk didn't confirm my name or any information before programming it to the room number I gave her. The TV wasn't working during our 2 night stay. We were told it was being repaired but didn't see that happen while we were there.

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