Name: Reef View Hotel Hamilton Island
Address: Resort Drive, 12, Hamilton Island, 4803, AU

4/10

Poor

18 Jul 2026

Grigory

While the views are excellent, the hotel itself does not match its price tag for off-season. Floors are sticky, table is never wiped, aircon has no other option but blowing arctic cold directly into your head, smell of mould if the door is closed. Also attempted to to add dodgy charges for minibar

Partner

10/10

Exceptional

14 Jul 2026

Nicholas

The hotel is in perfect location, close to the beach, pools and food :) I cannot recommend the hotel enough!

Family_with_children

6/10

Pleasant

14 Jul 2026

Chan Dara

We recently stayed here and, unfortunately, the experience was a bit disappointing.

The room itself was quite old and outdated. When we checked in, there was sand on the floor, which made us question whether it had been cleaned properly. There wasn’t even a broom or dustpan available to clean it up ourselves.

Housekeeping and room service were also lacking. If we needed fresh towels, we had to call reception, and sometimes the phone would just ring out with no answer.

There was no TV remote in the room when we arrived, so we had to request one. Even after it was delivered, it barely worked, making it difficult to change channels or adjust the volume. We often had to switch the TV off manually.

The balcony was another letdown. There was bird droppings all over the floor and outdoor furniture, and it looked like it hadn’t been properly cleaned for quite some time. A thorough pressure wash would make a big difference.

Breakfast was just average. The buffet had the typical selection you’d expect, but nothing stood out, and the coffee machine rarely worked properly.

Overall, the stay was okay, but the property is showing its age and would benefit from better maintenance, improved housekeeping, and more attention to cleanliness.

Family_with_children

6/10

Pleasant

13 Jul 2026

Samir

Not at all 4 star standard. Room was quite dated. Breakfast was average.

Family_with_children

4/10

Poor

07 Jul 2026

Peyman

Very disappointed with our stay. The location is great, but the cleaning and customer service were very poor. The room was not cleaned properly, and the staff were slow and unhelpful when we raised our concerns. For the price, we expected a much higher standard. Unfortunately, we would not stay here again.

Family_with_children

6/10

Pleasant

07 Jul 2026

Shawn

Room had an awesome view. It could have been cleaner as there were spots in the bathroom with lots of mildew

Family_with_children

10/10

Exceptional

06 Jul 2026

Yuan

I loved the room and it was super high quality. The beds were neat and there wasn’t any stains. It had a good view when we were in the elevator. There were so much things to do such as snorkelling and fuse ball, even ping pong! I had such a great time and I do recommend everyone to go. Overall, I rate it a five out of five.😁

Family_with_children

10/10

Exceptional

04 Jul 2026

Valeria

For the location this hotel is excellent but looks kind of old fashion. Love the birds, the views, food needs improvement and staff friendliness.

Self

10/10

Exceptional

03 Jul 2026

Brenda

From booking, to checking-in to checking out everything was seamless thanks to the attentive staff. For $12 more I booked us into a Coral Sea View room (2 double beds) and it was the right call. The view over Catseye Beach was beautiful. And the bathroom was THE biggest (with a thoughtful layout) I’ve ever had in a hotel room. The pool was so relaxed (only for hotel guests) and the departure lounge was so useful with lockers for luggage and showers for last minute swimming before our late afternoon on flight home. Would definitely stay again!

Family_with_children

10/10

Exceptional

03 Jul 2026

Wendy Louise

Resort is in prime location with easy access to everything
Free shuttle bus picks up at resort front door every 15 minutes, but you can easily walk to Marina, or hire a buggy for a day or so
Fantastic Views from room overlooking the beach and we had a high floor, 16th
Huge room, bathroom a little dated, but amenities outweigh this we thought
Do be careful of the friendly cockatoos as they love a snack, keep you doors closed when not in room
Buffet breakfast was huge with so much choice
Pools was nice, but you can use any of the multiple resort pools
Super friendly staff and always helpful
Overall, enjoying our stay immensely

Partner

10/10

Exceptional

02 Jul 2026

Robyn

Our room was spacious and spotlessly clean. The staff were helpful, efficient and very personable. Breakfast was well organised with a wide range of choice of foods. A suggestion is that a chalkboard listing starting times for paddle boardingKayaking and sail craft activities be displayed each morning because it changes each day.

Partner

2/10

Poor

29 Jun 2026

Mahdi

We were very disappointed with our stay. Even though we informed the hotel in advance that it was my wife’s birthday, there was no acknowledgment at all. We didn’t expect anything extravagant, but even a simple birthday card or a handwritten “Happy Birthday” note would have been a thoughtful gesture. There was no cake, no bottle of champagne, and no effort to make the occasion feel special.

Overall, the service and attention to detail were very poor, and the experience was far below our expectations. Unfortunately, this was one of the most disappointing hotel stays we’ve had.

Partner

10/10

Exceptional

27 Jun 2026

Rosemaree

Centrally located - transfers seamless. An excellent spot!

Partner

8/10

Excellent

27 Jun 2026

Kylie

The breakfast was one of the most amazing things that my family and I experienced because if anything ever ran out, the staff would immediately replace it.

Family_with_children

10/10

Exceptional

25 Jun 2026

mary elizabeth

We found the resort crammed with family and if the rest of them weren’t honeymooners, well, you could have fooled me. I’m not necessarily a resort sort but our stay was stunning. Curlews and wallabies everywhere. Thoroughly recommend you go to the Reef View Hotel. A paradise for all kids including children of a larger growth like me.

10/10

Exceptional

16 Jun 2026

Vitor Hugo Candioto da

Good breakfast buffet. 10min walk from supermarket and marine shops. Lifts are small, unfortunately, 2 were broken, causing delays.

Partner

10/10

Exceptional

16 Jun 2026

Sarah

I am not sure what the negative reviews are about - my room was spotless, spacious, and comfortable. The hotel itself was great as well and I loved the lounge. Organized pickup and drop off to the airport and bags delivered to your room was wonderful as well. You also get free snorkel and paddleboard rental and you're a five minute walk from catseye beach!!! I was super happy with my stay and would recommend to anyone. The only \"complaint\" is there is a building partially obstructing the beach view (pictured) if you're on a low floor but I didn't request a specific floor and I didn't stay in my room enough for it to matter anyways.

Friends

10/10

Exceptional

15 Jun 2026

Lauren

Beautiful location, wonderful views. Helpful staff. Wish we could stay longer.

Family

10/10

Exceptional

14 Jun 2026

wei

Nice customer service

Partner

6/10

Pleasant

11 Jun 2026

Jamie

Staff were very polite and helpful

Friends

6/10

Pleasant

11 Jun 2026

Larisa

It’s in a good location. Feels old, but great staff!

Partner

8/10

Excellent

09 Jun 2026

betty

The property is almost next to the beach. It has magnificent reef views. Shuttle bus to the town centre is very frequent. Breakfast is average, but the tropical fruit is very fresh. The check in area is spacious and staff is friendly and helpful. The airport shuttle is very convenient.
The down side is that the place is quite dated. Room decor should be freshen up a bit. The bathroom and toilet are felt several decades old.
In general, we had a good stay.

Partner

10/10

Exceptional

02 Jun 2026

Kristine

I would highly recommend the buffet breakfast - it was delicious! And the beach is across the street as well as more than one pool, restaurants and shopping!

Family

6/10

Pleasant

26 May 2026

Victoria

Just ok

Friends

8/10

Excellent

24 May 2026

joanne

Perfectly located. Fabulous views over Catseye Beach from our 12th floor room. Our room (1215) slightly dated but clean and adequate for our 2 night stay. Staff are fabulous....If I lived in Aus I'd return in a heartbeat for a long weekend but not a hop from the UK ;)

Friends_and_family Family

8/10

Excellent

21 May 2026

Eva

We loved our stay at Reef View Hotel. The views were gorgeous, and the staff were very friendly - check-in and check-out were very smooth, and the arrivals & departure lounge was great for having a shower after lounging by the pool and before catching our flight. The breakfast buffet was excellent, and Reef Lounge downstairs had some decent dinner options. The rooms are a little worn, but clean and comfortable. The location is great right on Catseye beach. Overall highly recommend!

Partner

4/10

Poor

19 May 2026

Bahram

The housekeeping service was not consistent.
Very noisy elevator which we could not sleep.
At the breakfast not enough staff to clean the tables.
Too many computer at the reception but only one staff was working.

Partner

10/10

Exceptional

11 May 2026

mark

A great hotel with good sized rooms

Partner

10/10

Exceptional

04 May 2026

Michelle

Clean modern room, friendly, helpful staff. Was easy to get around the island.

10/10

Exceptional

03 May 2026

Gordon

Shuttle from marina and to airport was well organized and handy. Luggage storage available. Great view of reef and short walk to beach and golf buggy pickup. Hotel pool was large good. Some aspects of room and loungers etc slightly dated. Small issues like no socket on one side of bed for charging. Overall great and would recommend.

Partner

10/10

Exceptional

01 May 2026

Anne-Marie

Very friendly staff who went out of their way to help. Family friendly hotel close to evetything

Family_with_children

10/10

Exceptional

29 Apr 2026

ANDREW

Very big room with two queen beds and big bathroom too

Friends

10/10

Exceptional

29 Apr 2026

ANDREW

This is a good point to having many activities in the Great Barrier Reef.

Friends

8/10

Excellent

26 Apr 2026

Grant

Breakfast was mediocre considering the price adder. Had to find utensils and napkins and lucky to have a salt and pepper shaker. Food presentation was sloppy.

10/10

Exceptional

25 Apr 2026

Carmen

Excellent breakfast bar. Very friendly staff and atmosphere

Family

10/10

Exceptional

24 Apr 2026

Elise

I loved staying here. Also, I lost my credit card after I left for the airport and they came to the airport to give it to me! Excellent service

Friends

10/10

Exceptional

20 Apr 2026

Wayne

Great view of the beach and islands, lovely clean room.

Partner

10/10

Exceptional

18 Apr 2026

Nicholas

Fabulous view. Great amenities. Very comfortable.

Family_with_children

8/10

Excellent

13 Apr 2026

Diana

You're mainly paying for the view. Good hotel for my first time in Hamilton Island.

Self

2/10

Poor

10 Apr 2026

Jatin

Rooms were not made up correctly, towels left on bed, floors not sweeps

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Kent

Very convenient location with all amenities easily available

Family_with_children

10/10

Exceptional

09 Apr 2026

Linsey

Wonderful hotel, lovely view of the ocean, greeted by cockatoos on the balcony, staff all friendly, great entertainment in the evening in the bar. Only thing I'd say is be careful what you charge to your room, better to pay as you go as we had someone else's meal on our room when we checked out! Did not have time to check the rest as had to get the transfer, but I doubt all charges we had were accurate after that.

10/10

Exceptional

08 Apr 2026

Amit

We really loved the location of the hotel and our room which was facing the ocean. Our room was on 7th floor.

Pro Tip:
1. if

10/10

Exceptional

06 Apr 2026

Silvana

Coral sea view room has amazing views. Breakfast was fantastic, variety of food. Great location near beach and the Marina.

Partner

8/10

Excellent

06 Apr 2026

Luana

Beautiful ocean view, service staff friendly and very efficient and helpful. Apartments nice and big. Balcony’s get very dirty from the birds. Pool closed too early and island needs a new day spa.

6/10

Pleasant

06 Apr 2026

Dianne

Beach view was fantastic
Rooms smelt

Family

8/10

Excellent

05 Apr 2026

Yu

Good view, worth the price. Food good

8/10

Excellent

02 Apr 2026

chanth

Bed not made daily even after complaint to front desk

Friends

10/10

Exceptional

01 Apr 2026

Anja

Very good breakfast

Self

10/10

Exceptional

01 Apr 2026

Nissren

Staff were very helpful

Family_with_children

10/10

Exceptional

01 Apr 2026

Susan

Great location on the island. Convenient shuttle stop right out front. Friendly staff; good food and cocktails by the lovely pool. Ping pong tables and air hockey in the nearby community room, but equipment wasn't available if the desk wasn't staffed (which it often wasn't.) Pool table in the bar, though the sticks were warped. And not the fault of the resort, but the wild cockatoos on the island scream day and night - ear plugs will help you sleep.

Family

6/10

Pleasant

29 Mar 2026

Iwona

I enjoyed staying at Whitsunday Islands but must admit the Reef Hotel was too busy for my liking.
Also food was very average.

Family

6/10

Pleasant

28 Mar 2026

Heather

Island’s workforce is mainly 20-somethings. Service was hit/miss, and they don’t know that details matter.
It’s Reef hotel was clean(ish), checkin wasn’t quite smooth, some food/bev were happy, others weren’t approachable.
Great location, food was fine, ample to do.

Family_with_children

6/10

Pleasant

27 Mar 2026

Lisa

Our room had a cockroach the first night. (We travel a lot and understand this is possible in the tropics) however I called housekeeping and the front desk everyday to get the room fogged or sprayed. They promised each day but were non responsive. Never showed up. Water was turned off 11-3 in our room one day. We got the paper notification under our door saying it would happen ( received the day after the fact) Asked to have rooms cleaned anytime before 1 each day. The only day they were there was checkout day. There was same garbage in the hall for the first 3 days. Property is dated. The guest services were polite and good with the bags at check in and out and the beds were well made each day.
People were pleasant however, it seemed like lip service so we just stopped asking. I even sent an email. Hotel view is spectacular. Beach is lovely. With the exception of the bell boys the service was underwhelming

Family

6/10

Pleasant

24 Mar 2026

Emma Louise

Our view was spectacular but the room did not meet expectations unfortunately. There was a smell of mold and few stains on the bathtub and bird poop on the wall near the bed. Despite this, the food was great and staff were lovely, we went out majority of the time and still enjoyed our stay on the island. Rooms may need an upgrade for the price you pay per night

Partner

8/10

Excellent

23 Mar 2026

harris

The room was dirty, I actually had to get a mop and clean the floor because it was full of dirt and sand. I was here last year and actually got the cleaners to clean the floor full of sand. The room was great but it seems that it hasn't been cleaned for a while. all that the cleaners do is change the bed sheets and nothing else...

Partner

10/10

Exceptional

21 Mar 2026

Danna Camila

I stayed with friends and we loved the view from the room and how spacious it was. The only area for improvement would be that the beds had a slight damp smell.

On the other hand, the buffet breakfast definitely deserves all the credit, it was amazing, with fresh options and something for everyone. It was our favorite part of the stay.

Thank you, Reef View, for a great experience!

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

tania

Clean room, great view , this is a small island so accommodation is limited but enjoyed our stay here very much - especially the shuttle bus

All the staff without exception were excellent

Partner

6/10

Pleasant

18 Mar 2026

Neil Kennedy

good location, great view but hotel needs slight upgrade especially bathrooms. free buses give access to the island, staff friendly, breakfast good. beware of bar house rules regarding drinks.

Partner

10/10

Exceptional

09 Mar 2026

Robin

Outstanding views from our room

Partner

8/10

Excellent

07 Mar 2026

Leanne

No

Friends

10/10

Exceptional

05 Mar 2026

John

Nice hotel, clean comfortable room, great breakfast

Partner

8/10

Excellent

03 Mar 2026

flori

Overall, I’m very happy with our room. The bedroom and bathroom are both very spacious. There was a slight damp smell when we first walked in, but no other unpleasant odours at all.

The only issue was that we called housekeeping before heading out and no one answered. We then asked reception to pass on the message that we needed housekeeping, but when we came back, no one had attended the room.

Other than that, we’re very happy with our stay. The Asian staff at reception were especially friendly and more than willing to have a chat with my wife, which we really appreciated.

Friends

6/10

Pleasant

02 Mar 2026

Bec

The view was really nice! And the cockatoo birds were cool to have on the balcony too but the rooms were very outdated and grubby, sheets were clean! But the room smelt old and damp the carpet was sticky and the bathrooms have paint peeling off

10/10

Exceptional

25 Feb 2026

Tim

Clean rooms, good selection of pools and staff friendly, concierges particuarly helpful

Family

8/10

Excellent

20 Feb 2026

Daniel R.

Buen hotel y lo mejor que tiene son las vistas

Family

10/10

Exceptional

20 Feb 2026

JOHN

Hotel unbelievable facilities great only issues would be no aircon in the foyer and balconies need no slip mats at door very slippery when wet my wife slipped

10/10

Exceptional

15 Feb 2026

jeffrey

Staff was super nice. Rooms were very clean.

Partner

6/10

Pleasant

15 Feb 2026

QIANZHI

Good service but hotel room wasn’t vacuumed and cleaned properly. I even saw a cockroach in the bathroom. Probably won’t choose stay there if go again:(

2/10

Poor

12 Feb 2026

Naresh

Reef View Hotel + Wotif.com We booked RVH from Feb 8 to Feb 12. If it was possible, we would like to check out IMMEDIATELY ( Feb 10 ). When we walked into the room there was water leaking from the refrigerator and had seeped all over the fully carpeted room. Over the last 2 days the smell of the soaked carpet become unbearable.
Today we spoke to Sam at the Guest Services, who promised to change our room. We returned after a tiring afternoon to check at the reception if anything had been done. A non English speaking person ( possibly Japanese ) failed to understand a word, while the other 2 locals preferred to ignore us. Now we're back in the room and after reaching out on the phone which is normally not answered before 10 minutes or not at a5. Out of the 4 odd in house restaurants, hospitality, service...and other basic services are non-existent, not to mention inedible food. We're paying almost $ 400 ++ per night, breakfast is an
additional $ 50 per person. Our return flight to Brisbane isn't till the 12th.
It seems most of the restaurants and the hotels are under staffed, and the majority of them are non English speaking residents. A lowly staff I spoke to casually in the lobby, said that this place has managers managing managers but very few people who do the actual work. I'm 75 year old and have been around the world several times and am close to have been to almost 100 countries.

Leisure Partner

6/10

Pleasant

11 Feb 2026

Mark

Room smelt of mould. We found it in several places in the room. We got moved to another room that had mould issues as well. Staff cleaned this for us. Staff were courteous and helpful, however rooms need a big overhaul.

10/10

Exceptional

05 Feb 2026

Sonya

The view from our room was fabulous. Staff were friendly and attentive. Bathroom is ready for an update, but everything clean & in working order.

10/10

Exceptional

03 Feb 2026

Madhukar

Room was amazing. Clean service. Breakfast is so fabulous.
Friendly staff!

8/10

Excellent

31 Jan 2026

Andres

The view was the best thing a long with the cockatoos. The food was under average and over priced. On Sunday $118 for 2 people to eat brekky and they dare to serve CANOLA spread. What is this? Poison that boomers eat. Seriously, the pastries were old and I think again made for boomers that have lost all of their taste buds. The bread choices is what...wonder white...and multi grain...again this isn't even real food. Cage eggs...okay they had avocado but it wasn't seasoned properly. Anything baked was inedible.

The room itself..basic and feels dated. The design of the bathroom is classic early 2000s or even late 90s. Staff were friendly which is a plus but other than that I wouldn't really rate it, other than it was clean. I slept well despite the slamming doors from other rooms is quite loud.

4 starts is mainly for the view, cleanliness and staff friendliness. Otherwise, next time I'll try somewhere else.

Partner

8/10

Excellent

31 Jan 2026

Giuseppina

Good stay Hamilton island very expensive

Leisure Family

6/10

Pleasant

31 Jan 2026

liviu

Breakfast every day least 20 minutes waiting for table .,bathroom with mould and dirty carpets

Leisure Family

8/10

Excellent

29 Jan 2026

Vicki

Nice hotel for what we needed
The lounge bar was very dirty and n Ed’s a makeover

6/10

Pleasant

29 Jan 2026

Ramy

Hotel is very basic, with huge amounts of customers being transferred in and out. Very commercial. But the price is good for Hamilton Island and never in the room anyway.
Beds and pillows comfortable. Clean but needs a renovation, especially the bathrooms

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Talia

Clean room, friendly a d professional staff. The view from the room was fantastic. Loved our stay.

Leisure Family

8/10

Excellent

29 Jan 2026

Jennifer Margaret

Room was very clean, staff were very friendly and helpful. Location is wonderful.

Leisure Partner

6/10

Pleasant

28 Jan 2026

Mohamed

Yes just what I expected.

Leisure Family

8/10

Excellent

24 Jan 2026

Sheridan Jean

Clean room great view and east checkin and checkout

Business Self

4/10

Poor

22 Jan 2026

Tanya

Facilities are gross. In need of a deep clean. The pools are dirty and in dire need of refreshing. The beds are hard and the furniture is worn. The maid service also does the bare minimum. Despite the views being spectacular I would not recommend this hotel.

Leisure Family

8/10

Excellent

22 Jan 2026

Graham

Great location with fantastic views

Leisure Partner

8/10

Excellent

20 Jan 2026

JODY DANIEL

Room was nice most staff were good.

Leisure Family

10/10

Exceptional

18 Jan 2026

Lidia

Friends_and_family Family

8/10

Excellent

18 Jan 2026

Andrew

The location and view were outstanding.

Leisure Family

8/10

Excellent

18 Jan 2026

Matthew

the bathroom tiles need a good grout clean

Leisure Partner

8/10

Excellent

18 Jan 2026

Claire

Property convenient and good location.
In need of rrfurb as tired and dran I'm places.
Room smelt ofndamp and moild. Air con vent was filthy.

Leisure Partner

6/10

Pleasant

17 Jan 2026

Matthew

Room

6/10

Pleasant

14 Jan 2026

Karen

too big a hotel for me, no relaxing bar area to sit without children running around

4/10

Poor

11 Jan 2026

Jens

While the location is beautiful, the hotel itself shows significant signs of age, particularly in the bathrooms which are outdated and in need of renovation.
The housekeeping service was inconsisten, they made the bed daily but didn't vacuum the floors, leaving the room feeling less than fresh throughout our stay.I was surprised to find that bottled water isn't complimentary and must be purchased separately, which felt like an unnecessary extra cost for a hotel at this price point.
The dining options on the island are limited, with only a handful of restaurants available. Most offer standard fare that's adequate but unremarkable. If you're a food enthusiast or enjoy exploring diverse culinary experiences, this destination may not meet your expectations.

Leisure Partner

8/10

Excellent

10 Jan 2026

Juliette

Clear on, big balcony. Lower floors are due an upgrade but overall great. Access to the gym was a massive bonus for us - facilities were amazing. Food in the hotel was ok.

Partner

10/10

Exceptional

09 Jan 2026

Suzanne

Views were amazing, cockatoos on the balcony were interesting to watch.

Partner

8/10

Excellent

07 Jan 2026

Clara

Long check in line but everyone was courteous. Appreciated the airport shuttle. Rooms are large and love the balcony. Could have been a little cleaner. Overall a good stay not too many options available on the island.

10/10

Exceptional

07 Jan 2026

Samantha

Clean rooms, so hospitable and everything you want or need at your fingertips. Would stay here again and again.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Dawn

Incredible views, stunning accommodations with everything you could possibly ask for! I highly recommend above all others on the island!

Leisure Partner

4/10

Poor

28 Dec 2025

Koustuv

Breakfast: good
Room: ok( ac broke down)
Staff/service: very disorganized, no coordination between front desk/maintenance/guest services

2/10

Poor

26 Dec 2025

Heather

Callum (reception) was the only saving grace - other than this I can’t say very much good. Overpriced - definitely not 4-5 star! I stayed at the hotel rather than an apartment for services of which there were none. All I experienced staff that were never there. Told I could use the phone locally for free and then they billed over $100! I had to set up my own excursions. Hard to get housekeeping and didn’t really clean. The room smelled of mildew. Way overpriced for what I didn’t get. I could’ve enjoyed he beach club just the same for much less elsewhere and amenities at the actual hotel were next to nothing. Tried to charge $250 for Christmas dinner which was anything but gourmet! They need to do better or will suffer many more 1 star reviews. Beware to those thinking of booking!!!!

Leisure Self

10/10

Exceptional

24 Dec 2025

Melissa

The room was very spacious and clean. The beds were extremely comfortable. The blinds kept the room quite dark in the morning which was really nice for our family.