Name: Hampton Inn By Hilton Petersburg Fort Lee
Address: 11909 South Crater Road, Petersburg, 23805, US

10/10

Exceptional

26 Jul 2026

YOUNG

I really liked everything about it, and it is a wonderful place that provides a comfortable rest. I highly recommend it.

6/10

Pleasant

26 Jul 2026

Charlene

The room was clean, the hallway was not. Also, horrible water pressure. Barely got water out of the sink. Toilet stopped up and shower took longer than usual to get shampoo out of my hair. A/C did not cool the room either. Check in staff was nice. Night/evening staff was not. Seemed to be indifferent to answering a simple question with short answers, no smile and shoulder shrug. And don’t forget THE LOUD TRAIN!
I would not stay here again

10/10

Exceptional

25 Jul 2026

Kevin

Super clean & the ladies- both Friday night and Saturday morning- were so nice!

8/10

Excellent

25 Jul 2026

Treva

Hotel was wonderful staff was amazing.. only complaint I have is I was roomed beside a child with special needs and he yelled majority of time .. but other than that if I have to go back to area it will be Hampton Inn for me

6/10

Pleasant

21 Jul 2026

Sam

Room was clean. Breakfast was disappointing this time. Staff know nothing about EV recharge stations, but says you need to be a guest to use it.

Family_with_children

10/10

Exceptional

20 Jul 2026

Eileen

Breakfast was OK.
My only suggestion is since you provide laundry service please provide laundry detergent to purchase on site. We needed to do laundry but there was none available to purchase and we went to the dollar store nearby but it was very sketchy so we didn’t get out of the car.

8/10

Excellent

19 Jul 2026

Roy

Overall we enjoyed the room. The exception was the door very hard to open. Actually had to push it to open. At check out, told the clerk.
Breakfast was a little disappointing. We got there around 8:45 and alot of the food was running out. Told the staff about it . Not sure if they refilled anything.

Partner

8/10

Excellent

19 Jul 2026

Catherine

It was ok, nothing stands out of the ordinary. The pool closed at 9. I wished it was opened until 10pm. Breakfast was the usual.

Partner

10/10

Exceptional

18 Jul 2026

Vincent

Extremely clean. Pleasant and helpful staff. Breakfast is average. I would return.

Partner

10/10

Exceptional

18 Jul 2026

Emily V

Just what I want overnight: friendly, helpful, clean, attractive and very nice breakfast.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2026

Ruby

My overall experience was very good. Brenda at the front desk was incredibly helpful and polite, which made check‑in feel welcoming. The room was clean and comfortable, and the breakfast was great — a perfect start to the morning.

I was a little disappointed that there was no hot tub and the pool wasn’t open during my stay. Also, be aware that parking is not included and you do have to pay for it.

Even with those drawbacks, the service and cleanliness made it a solid 4‑star stay.

Partner

8/10

Excellent

17 Jul 2026

Tariska

NA

Family

10/10

Exceptional

15 Jul 2026

Donna

The hotel was very modern and clean. The complimentary breakfast variety was extensive and very tasty. The staff were friendly and polite. I will come back again.

Partner

10/10

Exceptional

14 Jul 2026

Frank

Outstanding breakfast…just right for travel.

Partner

10/10

Exceptional

14 Jul 2026

Jaime

Wonderful stay. Quick check in process, polite, all the good things.

10/10

Exceptional

13 Jul 2026

Paul

From David at reception and throughout our stay, great professional, courteous service. Good breakfast. Hospitality staff was helpful when needed. Rooms and amenities all as advertised. Highly recommend and will be returning as we travel through Richmond in the future, which we regularly plan.

Pet

8/10

Excellent

12 Jul 2026

Kenneth

Staff really friendly
Clean rooms
Quiet even with softball teams in the hotel.

8/10

Excellent

12 Jul 2026

Sam

Breakfast was very good. Toilet paper holder was off the wall. Pool was closed. No one new how EV chargers worked. Was charged for parking not acceptable

Family_with_children

10/10

Exceptional

11 Jul 2026

Kongzhao

everything was satisfactory

Family

2/10

Poor

11 Jul 2026

Jennifer

A/C was broken on our floor in the hall. Our room had no lampshades. Our room A/C unit cycled between blowing hot and cold air all night long. The pool was closed. The front desk wasn’t helpful. We were charged a $5 parking fee for self-parking in the hotel lot.

6/10

Pleasant

09 Jul 2026

Margaret

I could smell cigarette smoke in the room. The pillows were awful. The staff were very friendly.

Family

8/10

Excellent

08 Jul 2026

Ramdas

The stay was good will use the service again.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

David

We enjoyed our overnight stay. Everything worked easy to stream Netflix, clean and decent breakfast.

Partner

2/10

Poor

07 Jul 2026

Marcy

Hotels.com said the room sleeps 5 (and allowed me to book at this hotel with 5 people). I was also able to check in with 5 people but this hotel does not accommodate sleeping 5. All rooms sleep 4 or less.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

helene

Bon service et chambre très propre par contre l’air climatisé est très bruyante

Family

8/10

Excellent

05 Jul 2026

nayalin

Everything was good only the pool was closed and the air in my room has a extremely loud noise

Family_with_children

8/10

Excellent

04 Jul 2026

Dave

Free hot breakfast was minimal and great.

Partner

10/10

Exceptional

03 Jul 2026

Jordyn

Always a great experience at this location.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Larry

Good one night stay. Staff great

Partner

10/10

Exceptional

03 Jul 2026

Andrea

Clean room, helpful polite staff, just the Hampton way you expect

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Luz

My pit stop in VA Hampton Inn by Hilton Petersburg Fort Lee was fantastic. The beds were incredibly comfortable, spotless, and refreshingly cool. But the highlight was the delicious breakfast that came before I hit the road.

Family_with_children

4/10

Poor

01 Jul 2026

Cindy

WiFi did not work. Signage poor and getting back on highway was a nightmare. Will not stay again

Partner

10/10

Exceptional

30 Jun 2026

Jay

Great

Family

8/10

Excellent

29 Jun 2026

Jay

Has parking fee and incidentals for 1 night is pricey

Family_with_children

2/10

Poor

29 Jun 2026

Laura

Room smelled like dog. Didn’t book a dog friendly room. Pool closed. Gym closed. Laundry room leaking. Not worth the $

6/10

Pleasant

28 Jun 2026

Paulette

I stayed on the first floor and I felt that the lobby could have been cleaner and the carpet in the hallways

Partner

6/10

Pleasant

24 Jun 2026

Manisha

Hotel was well placed but common areas and rooms were dirty. Only one elevator was working. Staff were just so-so.

Pet

8/10

Excellent

23 Jun 2026

Patricia

Had a handicapped room which had multiple grab bars (great) in bathroom; however, it was a tub vs shower, so difficult to step in VERY high tub. Beds were not comfortable.

Room was clean; check-in agent friendly; CB was nice.

Partner

4/10

Poor

22 Jun 2026

Amanda

The staff were all extremely polite. The room on the other hand was not cleaned (bathroom floor definitely was not swept nor mopped), just overall not thoroughly cleaned from the last renter. Then comes the main issue, the air conditioning! I used the wall unit as directed and the air would not come on but the heat definitely would. Generally it isn’t an issue but it was high 80s- high 90s! I was told I was going to receive a call to speak about the issues and that was on Saturday, it is now Monday and still nothing.

Self

8/10

Excellent

21 Jun 2026

EDWARD

Clean room, excellent restaurant across the street. Bed was very comfortable.

Partner

6/10

Pleasant

21 Jun 2026

Susan

The rooms were clean and well-maintained, but the a/c in my first assigned room did not work and I was moved to a different room on a different floor. No apologies from the staff for the inconvenience, and no offer of assistance in moving my things. Staff was only minimally helpful and offered just minimal accommodation and courtesy, a real difference from a different chain in a different city on the first leg of my trip. An apology from the desk staff about the inconvenience would have gone a long way.
The interior of the building was clean. Exterior, however, needed upkeep. The pool was dirty and I didn't use it. Someone's dog (not mine) had peed on the frame of the main doors and was still not cleaned up by the time I checked out the next day. Outer grounds had visible trash around the perimeter of the parking lots that had obviously been there quite a while. As I was traveling with my dog, this was noticeable, concerning, and was hard to miss. Just having someone do trash patrol every day or so would eliminate this first negative impression. This issue and the lackluster treatment of the desk staff regarding the a/c /room issue prompted this review. I was disappointed with this hotel stay, and most of my disappointment lands on the minimal job performance of the desk and groundskeeper staff. I would not stay here again.

Pet

8/10

Excellent

21 Jun 2026

Mathieu

Good stop on your road trip. Good choice vs. Others around: fairly recent room and clean. Ok breakfast

Partner

10/10

Exceptional

20 Jun 2026

Alan W.

We had a good room with excellent service.

8/10

Excellent

19 Jun 2026

Ken

Nice spot to stop on our way to Myrtle Beach. Comfy bed and great breakfast

6/10

Pleasant

17 Jun 2026

Samantha

Room was decently clean. The weird thing is that we had a ground floor room, but the curtains were sheer. You could see right out and in. We had to drape the side curtains over the center sheer curtains to feel comfortable sleeping, as there were cars parked right outside the window. It was also bright. Everything was clean enough and desk staff was nice, but the window thing was really weird and uncomfortable.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Naomi

Excellent breakfast choices

Self

8/10

Excellent

14 Jun 2026

Lynn

Hotel was above average. Property was safe and in a good location.

4/10

Poor

14 Jun 2026

LaShonda

I had roaches in my room and carpets were very dirty and soiled. After that I really could not have a peaceful sleep

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Teresa

Great for the price!

Pet

10/10

Exceptional

10 Jun 2026

Robert

The hotel exceeded our expectations! So glad we stayed there for the night.

Family_with_children

10/10

Exceptional

08 Jun 2026

Lyubov

Great stay

Family_with_children

10/10

Exceptional

06 Jun 2026

Glenn

Easy on and off 95, very clean area, beds very comfy

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Cheryl

This is a pet friendly hotel for those who are looking for one

Partner

10/10

Exceptional

01 Jun 2026

Carlos

I loved staying at this hotel. It was super cleaned, the staff was very nice and the breakfast was really good compared to other hotels.

2/10

Poor

01 Jun 2026

Gregory

Absolutely disgusting hotel. Used tampon in parking lot. Mud and stains all over the floors. My bed had hair all over it under the sheets stains on the tables shower looked dirty like it hasn’t been cleaned. I got moved to another room and that bed had stains all over the sheets that resembled urine had to then request new sheets that I had to put on myself. The elevators are disgusting. Ice machine leaking water everywhere. The general manager was extremely rude hung up on me. I asked for a late check out and wouldn’t accommodate beyond 12 pm. I was moving rooms at 1 am and she said “well he don’t look tired to me” because I was walking around at 10:30 am and had to walk down the street to get water at a gas station because the hotel was out of water bottles.

I’m in the hotel industry I renovate hotels for the last 25 years. It’s my job to make them better for the guests and this was one of the worst run hotels I’ve seen in years. Outside of the general manager and one woman working the front desk. The staff was very nice and tried their best to accommodate Tara specifically was great.

Self

10/10

Exceptional

30 May 2026

Tita

Great service and personality.

8/10

Excellent

28 May 2026

Dan

Breakfast was lacking and was not replenished as well as I am use to from a Hampton Inn Property

Partner

10/10

Exceptional

28 May 2026

Sumit Kumar

It’s good

8/10

Excellent

28 May 2026

Anthony

Property and room were nice. Not thrilled about paying to park.

Self

6/10

Pleasant

27 May 2026

Amy

Staff was very helpful and attentive, but cleanliness of hotel (mainly rugs in room & hallways,) was pretty poor

Partner

6/10

Pleasant

26 May 2026

Susanne

Stayed here one night while traveling. We arrived late from a day of driving and we were tired. When we arrived we were told that the room we booked was not available ( I booked a room with 2 queen beds) but to be fair the front desk said they tried to call me to to let me know but the phone number was not correct. We were given a king room with a pull out bed. The front deskperson was very nice. The property was fine, could use a little updating and cleaning. When we arrived to our room,and and went in to the bathroom there was urine on the toilet seat and hair in the shower. It did not look like the bathroom had been cleaned at all. The floor in the room looked like it had not been vacummed. The people next door were definalty smoking weed. The breakfast area was clean and the selection was ok. I would not stay again.

Family

10/10

Exceptional

23 May 2026

Mike

Everything was great even though we only stayed for one night. Staff was very pleasant and the renovations were very nice. Highly recommend.

Partner

8/10

Excellent

23 May 2026

Traci

Bed was a little itchy. Shower was AWESOME. Staff was very kind and helpful. Great, relaxing experience. Will stay again.

10/10

Exceptional

22 May 2026

CHIFFONIA

Breakfast was fresh. Parking was accommodating

8/10

Excellent

22 May 2026

David

Room had been recently renovated. The only part that wasn’t new was the shower.
Everything else was great for an overnight stay. Staff was excellent.

Partner

10/10

Exceptional

20 May 2026

Ana

Really nice and clean and the beds are really comfortable.

Family_with_children

10/10

Exceptional

18 May 2026

Abdul

Best place to stay over but the night shift staff is not that helpful…either too tired or too lazy….there would be some opportunity for improvement

Friends_and_family Family

4/10

Poor

18 May 2026

David

I have this place a two star review because it had a clean room, clean lobby and good location across from three restaurants. What was not mentioned in the brochure was that the rooms of the lower floor are extremely noisy due to how near they are to the lobby, kitchen and elevators. Our room in particular was also flanked by outside AC compressors that would turn on and off independently and we could clearly hear them adding to the noise. Another annoying fact was that we had to ask the front desk to help us with the television remote control was not fully compatible to that television and had to be turned on and off manually as well as search for the Source. The front desk did come and help us with that but what I thought was awkward what is that? It was treated as normal. Another annoying fact was that they charge five dollars for parking? Why am I being charged for parking? This isn’t a resort or a resort fee. I’m in the middle of the woods? Does my room not cover parking? At the end of it all I could’ve dealt with it except for the noise. Our AC was very antiquated as well and I tried to turn on the fan to run continuously so I has to drown out the combined noise from the hall, but It couldn’t do that and when it did turn on and off, it was annoyingly loud.

10/10

Exceptional

17 May 2026

Kertina

The hotel was per and family friendly

Pet

10/10

Exceptional

17 May 2026

Stephanie

The staff was very friendly, appreciated the water bottles and cookies we received at check-in. The front desk staff member David assisted me with retrieving my Hilton rewards points at checkin.

Friends_and_family Family

8/10

Excellent

16 May 2026

Chris

Bed was fantastic..... front front desk staff excellent.....
Needs some better breakfast choices...like MEAT......

MAJOR ISSUE..... THE MAID BANGING ON THE DOOR AT 9AM WITH THE DO NOT DISTURB SIGN ON DOOR W/ CHECKOUT AY 11.??????

Partner

8/10

Excellent

15 May 2026

Dennis

I enjoyed my stay and would consider staying again but the charge for parking usually only in downtown hotels with garages. I would prefer you add the cost to the room in the future. Thank you

Self

6/10

Pleasant

14 May 2026

Joseph P Cassisi

Disappointed in the roon, tv didn't work well, wasn't connecting to the internet and someone from the front desk had to come and restart it each time.

10/10

Exceptional

11 May 2026

Freddie

I reserved this hotel on my trip from New York to Florida. We got there at about 11:30 PM. The front desk person was very nice and friendly. Room was clean. Breakfast TO-GO was very minimal and poor quality. They probably shouldn't do this because it seems like a good idea and then it's not, especially if the food is stale and not worth it. We took the bags and then threw them out on our road trip. Our main priority was the comfort and the price and all good.

Partner

6/10

Pleasant

10 May 2026

Frank

Overall average. Staff were great! We had 3 families book a stay- one room had a bunch of hairs in the bed (under the sheets). The water pressure of the shower was so light it was like a trickle.

Friends

8/10

Excellent

10 May 2026

Anne

Room etc was basically clean - our bathroom floor was obviously not cleaned well around base of toilet. Breakfast was ok

Family

8/10

Excellent

08 May 2026

Margaret

Parking was very safe. Breakfast was typical hotel style. Hampton Inn has the worse egg breakfast, whether it is omelets or scrambled. The rest of the breakfast was typical.

Friends

10/10

Exceptional

05 May 2026

William

Great staff!!

Self

10/10

Exceptional

04 May 2026

Toni Anne

This is the second time we stopped at this hotel on our way back north from Florida. While it is not a 5 star hotel I have it 5 stars because of what it offers for the price as a stop over. First the rooms are very comfortable, clean and newly refurbished. The staff is very pleasant and helpful. The lobby is clean with lots of seating. You can even buy a beer or snack from the small snack center. There were fresh free baked cookies when we arrived. The breakfast was good for a free morning hotel buffet. I have many food allergies but there were several choices like hard boiled eggs and apples and bananas that I could eat. There was even a breakfast to go bag for those that could not sit for breakfast. There were several restaurants nearby with some higher end choices nearby in the historic district.

10/10

Exceptional

03 May 2026

S. Joseph

Great

Family

10/10

Exceptional

03 May 2026

Marvin

No se porque salimos temprano.

10/10

Exceptional

02 May 2026

Michelle

First location that I stayed at in the area that I am very happy with. Full stay was a 10/10. Customer service and cleanliness was very impressive. My family and I will return.

Friends_and_family Family

6/10

Pleasant

01 May 2026

edward

Breakfast was bad no food waited a long time for eggs and floor was sticky. Staff was nice . Room was good. Breakfast just was disappointing!

2/10

Poor

30 Apr 2026

Bruno

I was double charged (paid Expedia first and then was charged again by the hotel when thinking that I was just showing the credit card to confirm my reservation)

8/10

Excellent

27 Apr 2026

Erlene

They only thing that n Ed’s to change is dark curtains are need in room 100 as it is really bright in that room because if the street lights outside

Partner

10/10

Exceptional

27 Apr 2026

Joseph

Yea

Partner

6/10

Pleasant

27 Apr 2026

Musiliu

We were on the first floor, very noisy from the outside and distracting.

10/10

Exceptional

26 Apr 2026

Laura

We’re snowbirds who have stayed in multiple pet friendly hotels in our travels. We were very impressed with every aspect of our experience at the Hampton Inn. From checking with pleasant, cooperative staff to the beautiful room and the included breakfast. Will definitely be back.

Pet

2/10

Poor

26 Apr 2026

Jennifer

There was feces in the shower and on the bathroom room-we had a late night check in, but this is totally unacceptable.

Family_with_children

10/10

Exceptional

21 Apr 2026

April L

Everything

Family_with_children

10/10

Exceptional

21 Apr 2026

john

The staff was excellent

Partner

8/10

Excellent

20 Apr 2026

Gregory

The room was very clean which was wonderful. That being said, the hallways had a number of spills that weren’t cleaned up. Additionally, the “accessible tub” had no bench.

Partner

6/10

Pleasant

19 Apr 2026

Bradford

With a late check in and limited parking, having to return outside and across the parking lot to hang a parking permit in our vehicle was completely inconvenient

Not having a working TV and being told by the the front desk to unplug and replug cables back and still not having it work was frustrating

NOT being told we would be sleeping in a handicap room with extremely low beds made getting out of bed several times difficult for senior citizens

Definitely room for improvement at these rates

Partner

10/10

Exceptional

19 Apr 2026

Rhoda

Parking space available
Due to travel we had a late check-in, we notified the front desk and late check-in was not a problem.
Breakfast was fresh and hot food hot.
Clean rooms and clean bathroom
Friendly staff

Family_with_children

10/10

Exceptional

19 Apr 2026

walter

The room was clean and comfortable. It was to bad that the pool was not open.
But overall it's a good place for one night stay.

Family_with_children

8/10

Excellent

14 Apr 2026

Leigh

Breakfast was basic, eggs, breakfast meat 2/3 days, the usual toast, waffles, oatmeal, boiled eggs. No great fruit options and just basic